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  • C# Dynamic Query Without A Database Model

    - by hitopp
    I have been searching the web for a solution to dynamic queries. I have found many different solutions (e.g. Linq to Sql, Dynamic Linq Expressions, Dynamic Query), but all of these solutions involve some sort of previous knowledge of the database (like a model in code). Maybe what I am asking is way off the deep end, but is there any possible way to dynamically query a database without a model? For example, a database has a Customers table with the following columns: CustomerID Name FavoriteColor I want to create a query as SELECT Name FROM Customers WHERE @0 = @1, where the two placeholders are populated dynamically. The resulting data does not tie to a model class and I would prefer to use some sort of framework to build the queries, not simple string concatenation. The System.Linq.Dynamic namespace came really close to fulfilling this request, but it uses a database model. I realize this is crazy, but I was just curious.

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  • Firing a Keyboard Event at the Body - JavaScript (?)

    - by user317985
    I've done a lot of research on this but have come up empty handed. What I would like to do is invoke or create an event for the right arrow key (Key Code 39). I was planning on using an onclick event inside an tag to go to a function where this event could be 'fired'. Any help would be appreciated. If anyone needs context, I have a jQuery content slider that's functionality is very hard to alter and currently the functionality I need to emulate only occurs when a user hits the right arrow on their keyboard. What I would like to do is tie an onclick() event to a image that when clicked on fires the right keyboard event and the content will slide. Please let me know if I can provide further details or explanation. My working demo for this is: http://greenplanet3d.com

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  • how to implement a game character task queue

    - by Stephen Lee Parker
    I'm working on a personal game engine in C# and need to give certain characters / sprites responses to conditions or certain patterns that they follow and since these patterns will be repeated over and over for other characters / sprites, I don't want to tie the patterns to the character / sprite. I will likely want to define the conditions / actions in level data files... I plan to use this for platformers, space shooters, and pack man like games... Almost an extenable AI system. Any suggestions on how this can be implemented?

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  • Can I do everything in C that C++ and C# and Java can do?

    - by Sahat
    Is it possible to write in C programming language everything that you could write in other languages such as Java, C# or C++. If that's the case why don't schools these days teach C instead of Java? Ok the main reason why I am asking is because I don't want to tie down to a single programming language and platform (.NET and C# or Obj-C and Cocoa). Perhaps I am confusing a programming language with a framework? If anyone could clarify all this for me, I'd certainly vote for your answer.

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  • How to work with overlapping repositories in Mercurial

    - by Paul W Homer
    Often I want to have a main repository of source, shared by several "similar" projects. Each sub-project contains most of the same files, but is a specific configurable instance. That means there are usually a bunch of files and directories that need to be different for each instance. In CVS I used to create the main repository and the secondary ones, then use the modules file to bind the two together for a specific name. In SVN I used svn:externals to tie back the secondary directories into the main one. What works in Mercurial?

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  • Configure multiple keystores in JBoss depending on requested hostname

    - by Mo
    Hello, I have my J2EE application deployed into a JBossAS. My Application has to respond to two different hostnames (https://foo.com/myApp and https://bar.com/myApp). It is the same instance of the app serving those two hostnames. But I don't know how to configure the keystores. I need different keystores for each hostname. Is there a way to tie a virtual host in JBoss' server.xml to a specific connector? Or do I have to use two different IP-addresses and create a connector for each? A solution that does not require a second IP-address would be greatly appreciated.

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  • C# (ASP.Net) Linking selection values to constants in Codebehind

    - by jasonvogel
    ASPX Code <asp:RadioButtonList ID="rbServer" runat="server" > <asp:ListItem Value=<%=ServerDeveloper%>> Developer </asp:ListItemv <asp:ListItem Value="dev.ahsvendor.com"> dev.test.com</asp:ListItem> <asp:ListItem Value="staging.ahsvendor.com"> staging.test.com</asp:ListItem> </asp:RadioButtonList> ASPX.CS - Codebehind const string ServerDeveloper = "developer"; ASPX Error: Code blocks are not supported in this context. Question: So what is the correct way to tie an dropdown/radio buttion/... ASPX value to a constant that is shared with the CodeBehind code? I know that I could do rbServer.Add.Item("developer") [from the CodeBehind], but is there a way to achieve it from the Presentation side of things?

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  • Linking/Combining Type Classes in Haskell

    - by thegravian
    Say I have two type classes defined as follows that are identical in function but different in names: class Monad m where (>>=) :: m a -> (a -> m b) -> m b return :: a -> m a class PhantomMonad p where pbind :: p a -> (a -> p b) -> p b preturn :: a -> p b Is there a way to tie these two classes together so something that is an instance of PhantomMonad will automatically be an instance of Monad, or will instances for each class have to be explicitly written? Any insight would be most appreciated, thanks!

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  • What are the latest options in Java logging frameworks?

    - by sanity
    This question gets asked periodically, but I've long felt that existing Java logging frameworks were overcomplicated and over-engineered, and I want to see what's new. I have a more critical issue on my current project as we've standardized on JSON as our human-readable data encoding, and most logging frameworks I've seen require XML. I would really rather avoid using JSON for 95% of my apps configuration, and XML for the rest just because of the logging framework (truth be told, I hate XML used for anything other than text markup, its original intended purpose). Are there any hot new Java logging frameworks that are actively maintained, reasonably powerful, have a maven repo, can be reconfigured without restarting your app, and don't tie you to XML?

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  • Simple logic in javascript

    - by Saurabh
    I have four variables of type integer - var tip_1, tip_2, tip_3, tip_4; The value of these variables are getting fill by some other logic which is always between 1 to 10. I need to maintain a hash with variable name as "key" and value as "value" by following these rules - The variable with MAX value should be the first element in the hash and so on. e.g. if tip_1 = 4, tip_2 = 1, tip_3 = 2, tip_4 = 10 then hash should be something like, Hash = {tip_4, 10} {tip_1, 4} {tip_3, 2} {tip_1, 1} In case of tie following order should be considered - tip_1 tip_2 tip_3 tip_4;

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  • Is it acceptable to design my GLSurfaceView as a main control class?

    - by Omega
    I'm trying to structure a game I'm making in Android so that I have a sound, flexible design. Right now I'm looking at where I can tie my games rules engine and graphics engine together and what should be in between them. At a glance, I've been eying my implementation of GLSurfaceView, where various screen events are captured. My rationale would be to create an instance of my game engine and graphics engine here and receive events and state changes to trigger updates of either where applicable. Further to this, in the future, the GLSurfaceView implementation could also store stubs for players during a network game and implementations of computer opponents and dispatch them appropriately. Does this seem like a sensible design? Are there any kinds of improvements I can make? Thanks for any input!

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  • Android Static Variable Scope and Lifetime

    - by Edison
    I have an application that has a Service uses a ArrayList to store in the background for a very long time, the variable is initialized when the service started. The service is in the background and there will be frequent access to the variable (that's why i don't want to use file management or settings since it will be very expensive for a file I/O for the sake of battery life). The variable will likely to be ~1MB-2MB over its life tie. Is it safe to say that it will never be nulled by GC or the system or is there any way to prevent it? Thanks.

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  • Beside SVN, how do you manage your development vs test vs production source code?

    - by medopal
    I'm working on a very large project with three phases of source code. Development source code: changes rapidly every second, and checked by our QA Test environment code: released to clients' QA department (released every 2-3 weeks) Production environment: after confirmed ok by client QA its released to prod. (every few months) The system (governmental web app) is very large to track changes,bugs and hot fixes, sometimes the Testers could ask for a change, some other times the Production could ask for a hot fix or small update. The problem is, when the Test or Production request changes, the development code is already changed a lot, and they always warn us they want only that small fix, do not upload anything new with it. The question, how should i manage the code for the 3 phases, and get back to Test or Production code any tie and fix that small one thing (reflecting the change to the current Development as well)? Note: making a branch each time is too much, and i don't want the developers to be lost between updating the mainstream, the branch and the Test code!

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  • Making interactive touch objects on Android

    - by Greenhouse_Gases
    I've never built a game before, and I've not programmed for Android before but am looking to do so over the summer by building a game. What type of object do I use for a shape that I want the user to be able to drag around the screen for instance using touch gestures? How do I tie together the MotionEvent, View and Graphics2D to make objects drawn on screen that can be interacted with? I imagine this will use ActionListeners / Handlers but I'm a bit confused at this stage... A simple breakdown of steps would be much appreciated. Thanks

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  • Poll for pressed buttons in Java

    - by directedition
    I have a WorldWind application build based on the Java SDK. It has a great event handler for detecting when you click on objects, but I've run into a snag. While I can click on and select individual objects, I can't determine if the user is pressing the control key while they click (if they want to select multiple objects). I can implement event handlers for both the mouse and the keyboard, but I can't for the life of me figure out how to tie the two together. How could I make my mouse listener poll the system for a list of currently depressed keys?

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  • Deployment Options for AutoVue 20.0 Users

    - by celine.beck
    AutoVue release 20.0 boasts a brand new architecture. As part of this product rearchitecture, AutoVue can now be deployed either as a desktop deployment to serve the needs of individual users in their personal productivity; or in a Client / Server deployment for those that require connections to enterprise applications / back-end systems. The most common question that we hear from our customers about this new architecture is the following: "Is AutoVue Desktop Version still part of release 20.0 and if so, what is the difference between AutoVue Desktop Version and the Desktop deployment of AutoVue release 20.0?" A detailed answer to these questions is provided in a very complete article entitled Understanding Deployment Options for AutoVue 19.3 Desktop Version users upgrading to AutoVue 20.0 (note 1058254.1) which was posted on My Oracle Support. Is AutoVue Desktop Version still part of AutoVue 20.0? Yes, AutoVue Desktop Version 20.0 is still available to customers and partners, as a maintenance release of AutoVue 19.3. As such, it will not contain any of the new capabilities featured in AutoVue release 20.0. All format enhancements and new format support have been added to release 20.0 Desktop Version though. What is the different between AutoVue Desktop Version 20.0 and the Desktop Deployment of AutoVue release 20.0? AutoVue 20.0 Desktop deployment works like the AutoVue Desktop version. It is installed as a standalone product on each user's machine and runs a local instance of AutoVue. The AutoVue 20.0 Desktop deployment includes all new features, formats and performance enhancements included in release 20.0 (walkthrough capability, improved compare, ...) What deployment options are available to AutoVue 19.3 Desktop Version customers? AutoVue Desktop Version users can evolve at their own pace to the new AutoVue platform. With release 20.0, customers can opt to: Option 1: Stay on AutoVue Desktop Version 20.0 Option 2: Migrate to AutoVue and select the desktop deployment method Option 3: Migrate to AutoVue and select the Client/Server deployment method What is the Client / Server deployment of AutoVue 20.0? The Client/Server deployment has AutoVue installed on a server, to which local client machines connect to access and view documents. AutoVue 20.0 Client Server Deployment allows users to leverage the new online/offline capabilities in release 20.0 and easily switch between online and offline modes of operation. With the Client/Server deployment, customers also get a complete, open and standards-based set of integration tools that allows them to tie AutoVue to any enterprise applications to provide users with a consistent view of data and business objects and expand workflow automation to document-based processes. Related articles: AutoVue Release 20.0 Now Available, New Walkthrough Capability in AutoVue 20.0, Watch the AutoVue 20.0 Release Webcast, April 27 at 12pm EST

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  • Windows and SQL Azure Best Practices: Affinity Groups

    - by BuckWoody
    When you create a Windows Azure application, you’ll pick a subscription to put it under. This is a billing container - underneath that, you’ll deploy a Hosted Service. That holds the Web and Worker Roles that you’ll deploy for your applications. along side that, you use the Storage Account to create storage for the application. (In some cases, you might choose to use only storage or Roles - the info here applies anyway) As you are setting up your environment, you’re asked to pick a “region” where your application will run. If you choose a Region, you’ll be asked where to put the Roles. You’re given choices like Asia, North America and so on. This is where the hardware that physically runs your code lives. We have lots of fault domains, power considerations and so on to keep that set of datacenters running, but keep in mind that this is where the application lives. You also get this selection for Storage Accounts. When you make new storage, it’s a best practice to put it where your computing is. This makes the shortest path from the code to the data, and then back out to the user. One of the selections for the location is “Anywhere U.S.”. This selection might be interpreted to mean that we will bias towards keeping the data and the code together, but that may not be the case. There is a specific abstraction we created for just that purpose: Affinity Groups. An Affinity Group is simply a name you can use to tie together resources. You can do this in two places - when you’re creating the Hosted Service (shown above) and on it’s own tree item on the left, called “Affinity Groups”. When you select either of those actions, You’re presented with a dialog box that allows you to specify a name, and then the Region that  names ties the resources to. Now you can select that Affinity Group just as if it were a Region, and your code and data will stay together. That helps with keeping the performance high. Official Documentation: http://msdn.microsoft.com/en-us/library/windowsazure/hh531560.aspx

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  • Cloud Application Management for Platforms

    - by user756764
    Today Oracle, along with CloudBees, Cloudsoft, Huawei, Rackspace, Red Hat, and Software AG, published the Cloud Application Management for Platforms (CAMP) specification. This spec deals with application management in the context of PaaS. It defines a model (consisting of a set resources and their relationships), a REST-based API for manipulating that model, and a packaging format for getting applications (and their attendant metadata) into and out of the platform. My colleague, Mark Carlson, has already provided an excellent writeup on the spec here. The following, additional points bear emphasizing: CAMP is language, framework and platform neutral; it should be equally applicable to the task of deploying and managing Ruby on Rails applications as Java/Spring applications (as Node.js applications, etc.) CAMP only covers the interactions between a Cloud Consumer and a Cloud Provider (using the definitions of these terms provided in the NIST Cloud Computing Reference Architecture). The internal APIs used by the Cloud Provider to, for example, deploy additional platform services (e.g. a new message queuing service) are out of CAMP's scope. CAMP supports the management of the entire lifecycle of the application (e.g. start/stop, suspend/resume, etc.) not just the deployment of the components that make up the application. Complexity is the antithesis of interoperability. One of CAMP's goals is to be as broadly interoperable as possible. To this end, the authors of CAMP tried to "make things as simple as possible, but no simpler". For example, JSON is the only serialization format used in the spec (although Providers can extend this to support additional serialization formats such as XML). It remains to be seen whether we can preserve this simplicity as the spec is processed by OASIS. So far, those who have indicated an interest in collaborating on the spec seem to be of a like mind with regards to the need for simplicity. The flip side to simplicity is the knowledge that you undoubtedly missed something that is important to someone. To make up for this, CAMP is designed to be extensible. The idea is to ship what we know will work, allow implementers to extend the spec, then re-factor the spec to incorporate the most popular extensions. Anyone interested in this effort, particularly those of you using PaaS-level services, is encouraged to join the forthcoming OASIS TC. As you may have noticed, CAMP is a bit of a departure from some of the more monolithic management standards that have preceded it. The idea is to develop simple, discrete standards targeted to address specific interoperability and portability problems and tie these standards together with common patterns based on REST and HATEOAS. I'm excited to see how this idea plays out.

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  • Digital Storage for Airline Entertainment

    - by Bill Evjen
    by Thomas Coughlin Common flash memory cards The most common flash memory products currently in use are SD cards and derivative products (e.g. mini and micro-SD cards) Some compact flash used for professional applications (such as DSLR cameras) Evolution of leading flash formats Standardization –> market expansion Market expansion –> volume iNAND –> focus is on enabling embedded X3 iSSD –> ideal for thin form factor devices Flash memory applications Phones are the #1 user of flash memory Flash memory is used as embedded and removable storage in many mobile applications Flash memory is being used in computers as USB sticks and SSDs Possible use of flash memory in computer combined with HDDs (hybrid HDDs and paired or dual storage computers) It can be a removable card or an embedded card These devices can only handle a specific number of writes Flash memory reads considerably quicker than hard drives Hybrid and dual storage in computers SSDs can provide fast performance but they are expensive HDDs can provide cheap storage but they are relatively slow Combining some flash memory with a HDD can provide costs close to those of HDDs and performance close to flash memory Seagate Momentus XT hybrid HDD Various dual storage offerings putting flash memory with HDDs Other common flash memory devices USB sticks All forms and colors Used for moving files around Some sold with content on them (Sony Movies on USB sticks) Solid State Drives (SSDs) Floating Gate Flash Memory Cell When a bit is programmed, electrons are stored upon the floating gate This has the effect of offsetting the charge on the control gate of the transistor If there is no charge upon the floating gate, then the control gate’s charge determines whether or not a current flows through the channel A strong charge on the control gate assumes that no current flows. A weak charge will allow a strong current to flow through. Similar to HDDs, flash memory must provide: Bit error correction Bad block management NAND and NOR memories are treated differently when it comes to managing wear In many NOR-based systems no management is used at all, since the NOR is simply used to store code, and data is stored in other devices. In this case, it would take a near-infinite amount of time for wear to become an issue since the only time the chip would see an erase/write cycle is when the code in the system is being upgraded, which rarely if ever happens over the life of a typical system. NAND is usually found in very different application than is NOR Flash memory wears out This is expected to get worse over time Retention: Disappearing data Bits fade away Retention decreases with increasing read/writes Bits may change when adjacent bits are read Time and traffic are concerns Controllers typically groom read disturb errors Like DRAM refresh Increases erase/write frequency Application characteristics Music – reads high / writes very low Video – r high / writes very low Internet Cache – r high / writes low On airplanes Many consumers now have their own content viewing devices – do they need the airlines? Is there a way to offer more to consumers, especially with their own viewers Additional special content tie into airplane network access to electrical power, internet Should there be fixed embedded or removable storage for on-board airline entertainment? Is there a way to leverage personal and airline viewers and content in new and entertaining ways?

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  • Manage Your Favorite Social Accounts in Chrome and Iron with Seesmic

    - by Asian Angel
    Are you looking for a way to manage your Twitter, Facebook, Google Buzz, LinkedIn, and Foursquare accounts all in one place? Using the Seesmic Web App for Chrome and Iron you can access your favorite accounts and manage them in a single, simple-to-use interface. A feature that we loved from the start was the ability to access Twitter without creating a special Seesmic account. And in these days of multiple accounts who needs another one to complicate things up? All that you need to do is to sign in with your user name/e-mail along with your password. You do have to authorize access for Seesmic to connect with your account but the whole process (login & authorization) is handled in a single window instance. Now on to a quick look at some of the UI features… The sidebar allows you to add additional columns to the main interface, set your favorite location for Trends, and tie in additional social services as desired. You can also access additional options and controls in the upper right corner. When you are ready to start tweeting click in the blank at the top and enter your text, etc. in the convenient drop-down window that appears. Another nice perk is the ability to switch to a black and grey theme if the white is too bright for your needs. The Seesmic web app provides a simple-to-use, highly efficient way to manage your Twitter account and other favorite social services in a single tab interface. Seesmic [Chrome Web Store] Latest Features How-To Geek ETC Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) Manage Your Favorite Social Accounts in Chrome and Iron with Seesmic E.T. II – Extinction [Fake Movie Sequel Video] Remastered King’s Quest Games Offer Classic Gaming on Modern Machines Compare Your Internet Cost and Speed to Global Averages [Infographic] Orbital Battle for Terra Wallpaper WizMouse Enables Mouse Over Scrolling on Any Window

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  • Meet Peter, 80 years old today

    - by AdamRG
    You have to arrive at the office early in the morning to meet Peter. He arrives at 5am and by 8:30am he's gone. Peter has been a cleaner here for several years. He is 80 years old today. Peter was born only a couple of km from our office in Cambridge, England and was for many years an Engineer for Pye Electronics. I'm lucky enough to arrive in the office early enough to catch Peter, dressed smarter than most of us in shirt and tie, and he tells stories of how Cambridge was years ago. He says the site of our office is on land between what would have been a prisoner of war camp (camp 1025), and a few hundred metres North, a camp of American allies. In February 1944, Peter was 13 years old. One night, a Dornier Do 217 heavy bomber heading towards London was hit by anti-aircraft fire and the crew of four parachuted from the plane. The plane however, continued on autopilot for over 50km. Gradually dropping lower and lower, narrowly missing the spires of Cambridge, it eventually came to land, largely intact, in allotment gardens by Peter's house near Milton Road. He told me that he was quick to the scene, along with some other young lads, and grabbed parts of the plane as souvenirs. It's one of many tales that Peter recounts, but I happened to discover a chapter about this particular plane crash in a history book called the War Torn Skies of Great Britain by Julian Evan-Hart. It reads: 'It slid to a halt in the allotment gardens of Milton Road. The cockpit ended up crumpled against a wooden fence and several incendiary bombs that had broken loose from their containers in the ruptured bomb bay were strewn over the ground behind the Dornier.' I smiled when I read the following line: 'Many residents came to see the Dornier in the allotments. Several lads made off with souvenirs' It seems a young Peter has been captured in print! For his birthday, among other things, we gave him a copy of the book. Working for a software company and rushing headlong through the 21st century, it's easy to forget even our recent history, or what feet stood on the same ground before us. That aircraft crashed only 700 metres from where our office now stands. The disused and overgrown railway line that runs down the side of the office closed to passengers 30 years ago. The industrial estate the other side was the site of a farm, Trinity Hall Farm, as recently as 60 years ago. Roman rings and Palaeolithic handaxes have been unearthed nearby. I suppose Peter will be one of the last people I'll ever hear talking first-hand about Cambridge during the war. It's a privilege to know him. Happy birthday Peter.

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  • The First Annual Crappy Code Games

    - by Testas
    SQLBits announced some super-exciting news! A tie-up with our platinum sponsor, Fusion-io. Together we'll be running a series of events called "The Crappy Code Games" where SQL Server developers will compete to write the worst-performing code and win some very cool prizes including:   •        Gold: A hands-on, high performance flying day for two at Ultimate High plus Fusion-io flight jackets•        Silver: One day racing experience at Palmer Sports where you will drive seven different high performance cars•        Bronze: Pure Tech Racing 10 person package at PTR’s F1 racing facility includes FI tees, food and drinks. …plus iPods, Windows Mobile phones, X-box 360s, t-shirts and much more. There will be two qualifying events in Manchester on March 17th and London on March 31st, and the third qualifier as well as the grand finale will be held in the evening of Thursday April 7th at SQLBits. And if that isn’t cool enough, Fusion-io's Chief Scientist Steve Wozniak (yes, that Steve Wozniak, tech industry legend and co-founder of Apple) will be on hand in Brighton to hand out the prizes! If you'd like to take part you'll need to register, and since places are limited we recommend you do so right away. For more details and to register, go to http://www.crappycodegames.com/ The Games: In conjunction with SQL Bits, dbA-thletes (that’s you) will compete  head-to-head in one of three separate qualifying events to be held in Manchester, London and Brighton.  Four separate SQL  rounds make up the evening’s Games, and will challenge you to write code that pushes the boundaries of SQL performance.  The four events are: ?  The High Jump: Generate the highest I/O per second ?  The 100 m dash: Cumulative highest number of I/O’s in 60 seconds ?  The SSIS-athon: Load one billion row fact table in the shortest time ?  The Marathon: Generate the highest MB per second in 60 seconds

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Bad Data is Really the Monster

    - by Dain C. Hansen
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Bad Data is really the monster – is an article written by Bikram Sinha who I borrowed the title and the inspiration for this blog. Sinha writes: “Bad or missing data makes application systems fail when they process order-level data. One of the key items in the supply-chain industry is the product (aka SKU). Therefore, it becomes the most important data element to tie up multiple merchandising processes including purchase order allocation, stock movement, shipping notifications, and inventory details… Bad data can cause huge operational failures and cost millions of dollars in terms of time, resources, and money to clean up and validate data across multiple participating systems. Yes bad data really is the monster, so what do we do about it? Close our eyes and hope it stays in the closet? We’ve tacked this problem for some years now at Oracle, and with our latest introduction of Oracle Enterprise Data Quality along with our integrated Oracle Master Data Management products provides a complete, best-in-class answer to the bad data monster. What’s unique about it? Oracle Enterprise Data Quality also combines powerful data profiling, cleansing, matching, and monitoring capabilities while offering unparalleled ease of use. What makes it unique is that it has dedicated capabilities to address the distinct challenges of both customer and product data quality – [different monsters have different needs of course!]. And the ability to profile data is just as important to identify and measure poor quality data and identify new rules and requirements. Included are semantic and pattern-based recognition to accurately parse and standardize data that is poorly structured. Finally all of the data quality components are integrated with Oracle Master Data Management, including Oracle Customer Hub and Oracle Product Hub, as well as Oracle Data Integrator Enterprise Edition and Oracle CRM. Want to learn more? On Tuesday Nov 15th, I invite you to listen to our webcast on Reduce ERP consolidation risks with Oracle Master Data Management I’ll be joined by our partner iGate Patni and be talking about one specific way to deal with the bad data monster specifically around ERP consolidation. Look forward to seeing you there!

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  • Separating a "wad of stuff" utility project into individual components with "optional" dependencies

    - by romkyns
    Over the years of using C#/.NET for a bunch of in-house projects, we've had one library grow organically into one huge wad of stuff. It's called "Util", and I'm sure many of you have seen one of these beasts in your careers. Many parts of this library are very much standalone, and could be split up into separate projects (which we'd like to open-source). But there is one major problem that needs to be solved before these can be released as separate libraries. Basically, there are lots and lots of cases of what I might call "optional dependencies" between these libraries. To explain this better, consider some of the modules that are good candidates to become stand-alone libraries. CommandLineParser is for parsing command lines. XmlClassify is for serializing classes to XML. PostBuildCheck performs checks on the compiled assembly and reports a compilation error if they fail. ConsoleColoredString is a library for colored string literals. Lingo is for translating user interfaces. Each of those libraries can be used completely stand-alone, but if they are used together then there are useful extra features to be had. For example, both CommandLineParser and XmlClassify expose post-build checking functionality, which requires PostBuildCheck. Similarly, the CommandLineParser allows option documentation to be provided using the colored string literals, requiring ConsoleColoredString, and it supports translatable documentation via Lingo. So the key distinction is that these are optional features. One can use a command line parser with plain, uncolored strings, without translating the documentation or performing any post-build checks. Or one could make the documentation translatable but still uncolored. Or both colored and translatable. Etc. Looking through this "Util" library, I see that almost all potentially separable libraries have such optional features that tie them to other libraries. If I were to actually require those libraries as dependencies then this wad of stuff isn't really untangled at all: you'd still basically require all the libraries if you want to use just one. Are there any established approaches to managing such optional dependencies in .NET?

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