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• RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

  - by Richard Lefebvre

  ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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• BPEL 11.1.1.6 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations

  - by Steven Chan (Oracle Development)

  Service Oriented Architecture (SOA) integrations with Oracle E-Business Suite can either be custom integrations that you build yourself or prebuilt integrations from Oracle.  For more information about the differences between the two options for SOA integrations, see this previously-published certification announcement. There are five prebuilt BPEL business processes by Oracle E-Business Suite Release 12 product teams: Oracle Price Protection (DPP) Complex Maintenance, Repair & Overhaul (CMRO/AHL) Oracle Transportation Management (WMS, WSH, PO) Advanced Supply Chain Planning (MSC) Product Information Management (PIM/EGO) Last year we announced the certification of BPEL 11.1.1.5 for Prebuilt E-Business Suite 12.1.3 SOA integrations.  The five prebuilt BPEL processes have now been certified with Oracle BPEL Process Manager 11g version 11.1.1.6 (in Oracle Fusion Middleware SOA Suite 11g).  These prebuilt BPEL processes are certified with Oracle E-Business Suite Release 12.1.3 and higher. Note: The Supply Chain Trading Connector (CLN) product team has opted not to support BPEL 11g with their prebuilt business processes previously certified with BPEL 10.1.3.5.  If you have a requirement for that certification, I would recommend contacting your Oracle account manager to ensure that the Supply Chain team is notified appropriately.  For additional information about prebuilt integrations with Oracle E-Business Suite Release 12.1.3, please refer to the following documentation: Integrating Oracle E-Business Suite Release 12 with Oracle BPEL available in Oracle SOA Suite 11g (Note 1321776.1) Oracle Fusion Middleware 11g (11.1.1.6.0) Documentation Library Installing Oracle SOA Suite and Oracle Business Process Management Suite Release Notes for Oracle Fusion Middleware 11g (11.1.1.6) Certified Platforms Linux x86 (Oracle Linux 4, 5) Linux x86 (RHEL 5) Linux x86 (SLES 10) Linux x86-64 (Oracle Linux 4, 5, 6) Linux x86-64 (RHEL 5) Linux x86-64 (SLES 10)  Oracle Solaris on SPARC (64-bit) (9, 10, 11) HP-UX Itanium (11.23, 11.31) HP-UX PA-RISC (64-bit) (11.23, 11.31) IBM AIX on Power Systems (64-bit) (5.3, 6.1, 7) IBM: Linux on System z (RHEL 5, SLES 10) Microsoft Windows Server (32-bit) (2003, 2008)  Microsoft Windows x64 (64-bit) (2008 R2) Getting SupportIf you need support for the prebuilt EBS 12.1.3 BPEL business processes, you can log Service Requests against the Applications Technology Group product family. Related Articles BPEL 11.1.1.5 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations Webcast Replay Available: SOA Integration Options for E-Business Suite Securing E-Business Suite Web Services with Integrated SOA Gateway

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• Slides, Code, and Photos from SPTechCon San Francisco 2011

  - by Brian Jackett

  Note: Updated 2/12/11 with links to both presentation materials.     This past week I presented two sessions at SPTechCon San Francisco 2011.  The first session was “The Expanding Developer Toolbox for SharePoint 2010” which .  Thanks to all of my attendees for this session.  They had so many great questions that we ran out of time before covering all of the planned material.  Especially for them I’ve provided the slides and code samples to walk through them on their own.     The second session was “Real World Deployment of SharePoint 2007 Solutions”.  In talking with attendees before the session many were looking for 2007 content.  At the conference SharePoint 2010 was represented much more heavily than 2007, so I was glad to fill a need in the community. Slides and Code   Click here for “The Expanding Developer Toolbox for SharePoint 2010” materials   Click here for “Real World Deployment of SharePoint 2007 Solutions” materials Photos Pictures on FaceBook   Click here Pictures on Windows Live (higher res)     SPTechCon San Fran Feb 2011 VIEW SLIDE SHOW DOWNLOAD ALL Side Trips     Aside from the conference itself I also got to take a few side trips during the nights.  A special thanks to Dux Raymond Sy (Twitter) for organizing a Mongolian Hot Pot dinner on Monday (see pictures) and Michael Noel (Twitter) for organizing a Korean bbq dinner on Tuesday (again see pictures).  These were both new experiences for me and I thoroughly enjoyed the time with friends and trying something new.  Another thanks to Mark Miller (Twitter) for giving a personal tour around various sites of San Fran to myself and a few others.  It was great hearing the backstory of different neighborhoods and buildings from someone who had lived in the area for years.  Overall a great addition to the conference itself. Conclusion     This is the 3rd SPTechCon I’ve attended and the conference is getting better with each iteration.  The fine folks at BZ Media should be proud of the effort they’ve put in.  The next SPTechCon will be in Boston in June.  As of right now I won’t be attending that one but I highly recommend anyone to go if you have the chance.         -Frog Out

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• TechEd 2010 Day Three: The Database Designer (Isn't)

  - by BuckWoody

  Yesterday at TechEd 2010 here in New Orleans I worked the front-booth, answering general SQL Server questions for the masses. I was actually a little surprised to find most of the questions I got were from folks that wanted to know more about Stream Insight and Master Data Services. In past conferences I've been asked a lot of "free consulting" questions, about problems folks have had from older products. I don't mind that a bit - in fact, I'm always happy to help in any way I can. But this time people are really interested in the new features in the product, and I like that they are thinking ahead, not just having to solve problems in production. My presentation was on "Database Design in an Hour". We had the usual fun, and SideShow Bob made an appearance - I kid you not. The guy in the back of the room looked just like Sideshow Bob, so I quickly held a "bes thair" contest, and he won. Duing the presentation, I explain the tools you can use to design databases. I also explain that the "Database Designer" tool in SQL Server Management Studio (SSMS) isn't truly a desinger - it uses non-standard notation, doesn't have a meta-data dictionary, and worst of all, it works at the physical level. In other words, whatever you do in SSMS will automatically change the field/table/relationship structures in the database. We fixed this in SSMS 2008 and higher by adding an option to block that, but the tool is not a good design function nonetheless. To be fair, no one I know of at Microsoft recommends that it is - but I was shocked to hear so many developers in the room defending it as a good tool. I think the main issue for someone who doesn't have to work with Relational Systems a great deal is that it can be difficult to figure out Foreign Keys. The syntax makes them look "backwards", so it's just easier to grab a field and place it on the table you want to point to. There are options. You can download a couple of free tools (CA has a community edition of ER-WIN, Quest has one, and Embarcadero also has one) and if you design more than one or two databases a year, it may be worth buying a true design tool. For years I used Visio, but we changed it so that it doesn't forward-engineer (create the DDL) any more, so it isn't a true design tool either. So investigate those free and not-so-free tools. You'll find they help you in your job - but stay away from the Database Designer in SSMS. Or I'll send Sideshow Bob over there to straighten you out. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Oracle Utilities Application Framework V4.2.0.0.0 Released

  - by ACShorten

  The Oracle Utilities Application Framework V4.2.0.0.0 has been released with Oracle Utilities Customer Care And Billing V2.4. This release includes new functionality and updates to existing functionality and will be progressively released across the Oracle Utilities applications. The release is quite substantial with lots of new and exciting changes. The release notes shipped with the product includes a summary of the changes implemented in V4.2.0.0.0. They include the following: Configuration Migration Assistant (CMA) - A new data management capability to allow you to export and import Configuration Data from one environment to another with support for Approval/Rejection of individual changes. Database Connection Tagging - Additional tags have been added to the database connection to allow database administrators, Oracle Enterprise Manager and other Oracle technology the ability to monitor and use individual database connection information. Native Support for Oracle WebLogic - In the past the Oracle Utilities Application Framework used Oracle WebLogic in embedded mode, and now, to support advanced configuration and the ExaLogic platform, we are adding Native Support for Oracle WebLogic as configuration option. Native Web Services Support - In the past the Oracle Utilities Application Framework supplied a servlet to handle Web Services calls and now we offer an alternative to use the native Web Services capability of Oracle WebLogic. This allows for enhanced clustering, a greater level of Web Service standards support, enchanced security options and the ability to use the Web Services management capabilities in Oracle WebLogic to implement higher levels of management including defining additional security rules to control access to individual Web Services. XML Data Type Support - Oracle Utilities Application Framework now allows implementors to define XML Data types used in Oracle in the definition of custom objects to take advantage of XQuery and other XML features. Fuzzy Operator Support - Oracle Utilities Application Framework supports the use of the fuzzy operator in conjunction with Oracle Text to take advantage of the fuzzy searching capabilities within the database. Global Batch View - A new JMX based API has been implemented to allow JSR120 compliant consoles the ability to view batch execution across all threadpools in the Coherence based Named Cache Cluster. Portal Personalization - It is now possible to store the runtime customizations of query zones such as preferred sorting, field order and filters to reuse as personal preferences each time that zone is used. These are just the major changes and there are quite a few more that have been delivered (and more to come in the service packs!!). Over the next few weeks we will be publishing new whitepapers and new entries in this blog outlining new facilities that you want to take advantage of.

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• Windows Desktop Virtualization Gets Easier

  - by andrewbrust

  This past Thursday, Microsoft announced that Windows (7) Virtual PC (WVPC) and its XP Mode feature would no longer require hardware assisted virtualization (HAV).  That means any PC running Windows 7 Pro, or higher, can now run this software.  And that’s a great thing because, as I noted in a post almost five month ago, determining whether a given PC you might be planning to buy actually offers HAV can be extremely difficult.  That meant even dedicated, sophisticated PC users, with a budget for new hardware, might be blocked from using this technology.  And that was just plain silly. One of the features offered by WVPC, and utilized heavily by XP Mode, is the concept of virtual applications: apps within a guest VM that can actually run within the host’s desktop environment.  I find this feature so powerful that my February Redmond Review column entertained the notion of a future version of Windows that runs all applications in this manner. The elimination of the HAV requirement for XP Mode and WVPC was just one of many virtualization-related announcements Microsoft made on Thursday.  And, interestingly, most of the others were also desktop-related, rather than server-related.  This is a welcome change from the multi-year period in which Microsoft enhanced its server virtualization lineup (in Hyper-V) and let the desktop platform fester.  Microsoft now seems to understand desktop virtualization is in high-demand and strengthens the Windows franchise.  As I explained in the column, even cloud computing can have a desktop spin if desktop virtualization is part of the equation. One company that knows this well is Citrix, and a closer alliance between Microsoft and Citrix was one of the many announcements from Thursday.  In fact, there’s a whole Web site dedicated to the alliance at http://www.citrixandmicrosoft.com/. I’d love to see virtual applications and entire virtual desktops offered as Azure-branded services.  This could allow me to run, for example, the full Office client on a variety of desktops I might use, and for large organizations it could easily reduce the expense, burden and duration of the deployment cycle for new versions of Office.  Business Intelligence providers, including my own firm, twentysix New York, would find great relief in enabling their customers to run the newest version of Excel, with the latest BI capabilities, instead of having to wait the requisite two to three years it takes for many Fortune 500 customers to upgrade. Microsoft should do more, and faster.  WVPC still does not support 64-bit guest images, even on 64-bit hosts.  That needs to be fixed.  File access from the guest to the host needs to be improved (right now, it’s done through Terminal Services/Remote Desktop file sharing, and it’s slow) and VM load times need to be significantly reduced before virtualized apps can become the norm.  (I suppose the advance of solid state drive technology will help there.) I do think these improvements will come, because Microsoft is focused on the virtual desktop now.  And that’s a smart focus to have.

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• Split Internet Explorer into Dual-Panes

  - by Asian Angel

  If you have a wide screen monitor then you may want to make better use of Internet Explorer’s browser window area. Now you can split the browser window into dual-panes as needed with the IE Split browser plugin. Note: Requires .NET Framework 2.0 or higher (link provided below). IE Split in Action If you are using an older version of this software here is something to keep in mind before upgrading to the 2.0 release. Once you have installed IE Split you will notice a new toolbar added to your browser. As seen here, you can condense it down tightly and access it using the drop-down bar. A closer look at the drop-down bar. Notice the address bar…this will be for the left pane when you split the browser window. Here is our browser split into dual-panes. There are two address bars and two tab/title bars each corresponding to their appropriate pane. It may look slightly backwards at first but is not hard to get used to. A better view of the left pane with the IE Split navigation & title bars showing. Note: The title bar can be hidden if desired. And the right pane. You can also have multiple “split” tabs open if needed. There is nothing quite like getting double the value for the same amount of space. When you no longer need dual-panes open just click on the “x” to close IE Split down. All back to normal again. Conclusion While might not be for everyone this can still be useful for those who need side-by-side access to websites without using multiple separate windows. Links Download IE-Split Download the Microsoft .NET Framework 4 (Standalone Installer) Similar Articles Productive Geek Tips Set Up Multi-Pane Viewing in FirefoxWhy Can’t I Turn the Details/Preview Panes On or Off in Windows Vista Explorer?Split a text file in half (or any percentage) on Ubuntu LinuxMysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPMake Ctrl+Tab in Internet Explorer 7 Use Most Recent Order TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 Filevo is a Cool File Hosting & Sharing Site Get a free copy of WinUtilities Pro 2010 World Cup Schedule Boot Snooze – Reboot and then Standby or Hibernate Customize Everything Related to Dates, Times, Currency and Measurement in Windows 7 Google Earth replacement Icon (Icons we like)

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• Missing Indexes DMV Report, 3 billion Impact!

  - by Tara Kizer

  We’ve been having some major performance issues with one of the applications that I support.  The database is on SQL Server 2005 and is about 150GB in size.  We’ve identified a couple of issues already on the database side.  The first issue is that some query (or maybe several queries) is getting a bad execution plan at some point in time during the day.  When it occurs, database performance comes to a grinding halt.  We know it’s a bad execution plan as running DBCC FREEPROCCACHE immediately resolves the problem system-wide.  As we have not yet identified the problematic query, we’ve put a temporary solution in place that frees the procedure cache on an hourly basis via a SQL Agent job.  This is not ideal, but it is getting us through the day without a major problem.  We are actively working on identifying the problematic query and hope to disable the SQL Agent job soon. Earlier this week, we had a major slowdown for one of the processes of this application.  I was unable to find any database performance issues, but I continued to investigate it.  One of things that I typically do when investigating database performance issues is run the “Missing Indexes DMV Report” (that’s what I call it at least).  When analyzing the output of that report, I immediately dismiss anything under 1 million “Impact” as I want to target the “low-hanging fruit” initially.  When I ran the report earlier this week, I was shocked to find a suggested index with an impact of over 3 billion! Do I win a prize for the highest impact?  Has anyone seen a value higher than mine?  My exact value was 3154284120.67765. The performance issue from earlier this week ended up being an application problem, but it also brought to light a much needed index.  I had previously seen this index come up in that report but always with a much lower impact.  I had never considered it as the index’s selectivity is very low.  It’s a composite index with three columns.  The first column is not selective, the first two columns are not selective, and the three columns together are not selective.  In fact, no matter how I order it, the index will not be selective at all.  I briefly discussed this with Kimberly Tripp, and she said that this was okay for covering indexes.  Selectivity is irrelevant for a covering index.  She indicated that she’s even created indexes with gender as the first column in the index.  I’ve got lots to learn still!

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• What's Old is New Again

  - by David Dorf

  Last night I told my son he could stream music to his tablet "from the cloud" (in this case, the Amazon Cloud).  He paused, then said, "what is the cloud?"  I replied, "a bunch of servers connected to the internet."  Apparently he had visions of something much more magnificent.  Another similar term is "big data."  These marketing terms help to quickly convey topics but are oversimplifications that are open to many interpretations.  At their core, those terms a shiny packages holding recycled ideas. I see many headlines declaring big data changes everything, but it doesn't.  Savvy retailers have been dealing with large volumes of data since the electronic cash register was invented.  But the there have a been a few changes to the landscape that make big data a topic of conversation: 1. Computing power has caught up to storage volumes. Its now possible to more thoroughly analyze the copious volumes of data retailers have been squirreling away.  CPUs are faster, sold state drives more plentiful, and new ways to store and search data are available.  My iPhone is more power than the computer used in the Apollo mission to the moon. 2. Unstructured data is everywhere.  The Web used to be where retailers published product information, but now users are generating the bulk of the content in the form of comments, videos, and "likes."  The variety of information available to retailers is huge, and it meaning difficult to discern. 3. Everything is connected.  Looking at a report from my router, there are no less than 20 active devices on my home network.  We can track the location of mobile phones, tag products with RFID, and set our thermostats (I love my Nest) from a thousand miles away.  Not only is there more data, but its arriving at higher velocity. Careful readers will note the three Vs that help define so-called big data: volume, variety, and velocity. We now have more volume, more variety, and more velocity and different technologies to deal with them.  But at the heart, the objectives are still the same: Informed decisions Accurate forecasts Improved optimizations So don't let the term "big data" throw you off the scent.  Retailers still need to execute on the basics.  But do take a fresh look at the data that's available and the new technologies to process it.  The landscape will continue to change and agile organizations will always be reevaluating their approaches.  You can just add some more weapons to the arsenal.

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• June IOUG events

  - by Mandy Ho

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Independent Oracle User Group (IOUG) Regional Events: June 11-12, 2012 – Broomfield, CO 2-Day Seminar- “ High Performance PL/SQL & Oracle Database 11g New Features” Steven Feuerstein, generally considered the world’s leading PL/SQL expert, will be presenting his all-new, 2-day, “Higher Performance PL/SQL and Oracle 11g PL/SQL New Features” seminar on June 11 & 12 at Level 3 Communications in Broomfield, Colorado.  This will be Steven’s first Denver seminar in almost 4  years.  Who knows when he will offer another? http://www.rmoug.org/ June 14, 2012 – Ottawa, Ontario Pythian’s Gwen Shapira puts on 3 great presentations focused on NoSQL, making OLTP run fast and Big Data. http://www.oug-ottawa.org/pls/htmldb/f?p=327:27:1317735724699447::NO June 21, 2012 – Calgary, Alberta Big Data and Extreme Analytics Summit http://coug.ab.ca/ June 22, 2012 – Westborough, MA 10 Things You Probably Did Not Know? With Tom Kyte PL/SQL turns 23 years old this year. It was first introduced in 1988 with Oracle6 Database. This session looks at five technical things about PL/SQL you probably did not know: under-the-covers features that make PL/SQL quite simply the most efficient language with which to process data in the database. http://noug.com/  June 28/29, 2012 – Plano, Texas Jonathan Lewis Oracle Performance Seminars The DOUG (DALLAS ORACLE USERS GROUP) has invited SpeakTech to return to Dallas, and they’re bringing Jonathan Lewis! Topics are Beating the Oracle Optimizer – June 28, 2012, Trouble Shooting & Tuning – June 29, 2012 http://www.eventbrite.com/event/3082448687

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• ray collision with rectangle and floating point accuracy

  - by phq

  I'm trying to solve a problem with a ray bouncing on a box. Actually it is a sphere but for simplicity the box dimensions are expanded by the sphere radius when doing the collision test making the sphere a single ray. It is done by projecting the ray onto all faces of the box and pick the one that is closest. However because I'm using floating point variables I fear that the projected point onto the surface might be interpreted as being below in the next iteration, also I will later allow the sphere to move which might make that scenario more likely. Also the bounce coefficient might be as low as zero, making the sphere continue along the surface. So my naive solution is to project not only forwards but backwards to catch those cases. That is where I got into problems shown in the figure: In the first iteration the first black arrow is calculated and we end up at a point on the surface of the box. In the second iteration the "back projection" hits the other surface making the second black arrow bounce on the wrong surface. If there are several boxes close to each other this has further consequences making the sphere fall through them all. So my main question is how to handle possible floating point accuracy when placing the sphere on the box surface so it does not fall through. In writing this question I got the idea to have a threshold to only accept back projections a certain amount much smaller than the box but larger than the possible accuracy limitation, this would only cause the "false" back projection when the sphere hit the box on an edge which would appear naturally. To clarify my original approach, the arrows shown in the image is not only the path the sphere travels but is also representing a single time step in the simulation. In reality the time step is much smaller about 0.05 of the box size. The path traveled is projected onto possible sides to avoid traveling past a thinner object at higher speeds. In normal situations the floating point accuracy is not an issue but there are two situations where I have the concern. When the new position at the end of the time step is located very close to the surface, very unlikely though. When using a bounce factor of 0, here it happens every time the sphere hit a box. To add some loss of accuracy, the motivation for my concern, is that the sphere and box are in different coordinate systems and thus the sphere location is transformed for every test. This last one is why I'm not willing to stand on luck that one floating point value lying on top of the box always will be interpreted the same. I did not know voronoi regions by name, but looking at it I'm not sure how it would be used in a projection scenario that I'm using here.

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• Oracle Customer Experience Summit @ OpenWorld

  - by Christie Flanagan

  This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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• Oracle's Integrated Systems Management and Support Experience

  - by Scott McNeil

  With its recent launch, Oracle Enterprise Manager 11g introduced a new approach to integrated systems management and support. What this means is taking both areas of IT management and vendor support and combining them into one integrated comprehensive and centralized platform. Traditional Ways Under the traditional method, IT operational teams would often focus on running their systems using management tools that weren’t connected to their vendor’s support systems. If you needed support with a product, administrators would often contact the vendor by phone or visit the vendor website for support and then log a service request in order to fix the issues. This method was also very time consuming, as administrators would have to collect their software configurations, operating systems and hardware settings, then manually enter them into an online form or recite them to a support analyst on the phone. For the vendor, they had to analyze all the configuration data to recreate the problem in order to solve it. This approach was very manual, uncoordinated and error-prone where duplication between the customer and vendor frequently occurred. A Better Support Experience By removing the boundaries between support, IT management tools and the customer’s IT infrastructure, Oracle paved the way for a better support experience. This was achieved through integration between Oracle Enterprise Manager 11g and My Oracle Support. Administrators can not only manage their IT infrastructure and applications through Oracle Enterprise Manager’s centralized console but can also receive proactive alerts and patch recommendations right within the console they use day-in-day-out. Having one single source of information saves time and potentially prevents unforeseen problems down the road. All for One, and One for All The first step for you is to allow Oracle Enterprise Manager to upload configuration data into Oracle’s secure configuration repository, where it can be analyzed for potential issues or conflicts for all customers. A fix to a problem encountered by one customer may actually be relevant to many more. The integration between My Oracle Support and Oracle Enterprise Manager allows all customers who may be impacted by the problem to receive a notification about the fix. Once the alert appears in Oracle Enterprise Manager’s console, the administrator can take his/her time to do further investigations using automated workflows provided in Oracle Enterprise Manager to analyze potential conflicts. Finally, administrators can schedule a time to test and automatically apply the fix to all the systems that need it. In the end, this helps customers maintain their service levels without compromise and avoid experiencing unplanned downtime that may result from potential issues or conflicts. This new paradigm of integrated systems management and support helps customers keep their systems secure, compliant, and up-to-date, while eliminating the traditional silos between IT management and vendor support. Oracle’s next generation platform also works hand-in-hand to provide higher quality of service to business users while at the same time making life for administrators less complicated. For more information on Oracle’s integrated systems management and support experience, be sure to visit our Oracle Enterprise Manager 11g Resource Center for the latest customer videos, webcast, and white papers.

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• Book review: Peopleware: Productive Projects and Teams

  - by DigiMortal

     Peopleware by Tom DeMarco and Timothy Lister is golden classic book that can be considered as mandatory reading for software project managers, team leads, higher level management and board members of software companies. If you make decisions about people then you cannot miss this book. If you are already good on managing developers then this book can make you even better – you will learn new stuff about successful development teams for sure. Why peopleware? Peopleware gives you very good hints about how to build up working environment for project teams where people can really do their work. Book also covers team building topics that are also important reading. As software developer I found practically all points in this book to be accurate and valid. Many times I have found my self thinking about same things and Peopleware made me more confident about my opinions. Peopleware covers also time management and planning topics that help you do way better job on using developers time effectively by minimizing the amount of interruptions by phone calls, pointless meetings and i-want-to-know-what-are-you-doing-right-now questions by managers who doesn’t write code anyway. I think if you follow suggestions given by Peopleware your developers are very happy. I suggest you to also read another great book – Death March by Edward Yourdon. Death March describes you effectively what happens when good advices given by Peopleware are totally ignored or worse yet – people are treated exactly opposite way. I consider also Death March as golden classics and I strongly recommend you to read this book too. Table of Contents Acknowledgments Preface to the Second Edition Preface to the First Edition Part 1: Managing the Human Resource Chapter 1: Somewhere Today, a Project Is Failing Chapter 2: Make a Cheeseburger, Sell a Cheeseburger Chapter 3: Vienna Waits for You Chapter 4: Quality-If Time Permits Chapter 5: Parkinson's Law Revisited Chapter 6: Laetrile Part II: The Office Environment Chapter 7: The Furniture Police Chapter 8: "You Never Get Anything Done Around Here Between 9 and 5" Chapter 9: Saving Money on Space Intermezzo: Productivity Measurement and Unidentified Flying Objects Chapter 10: Brain Time Versus Body Time Chapter 11: The Telephone Chapter 12: Bring Back the Door Chapter 13: Taking Umbrella Steps Part III: The Right People Chapter 14: The Hornblower Factor Chapter 15: Hiring a Juggler Chapter 16: Happy to Be Here Chapter 17: The Self-Healing System Part IV: Growing Productive Teams Chapter 18: The Whole Is Greater Than the Sum of the Parts Chapter 19: The Black Team Chapter 20: Teamicide Chapter 21: A Spaghetti Dinner Chapter 22: Open Kimono Chapter 23: Chemistry for Team Formation Part V: It't Supposed to Be Fun to Work Here Chapter 24: Chaos and Order Chapter 25: Free Electrons Chapter 26: Holgar Dansk Part VI: Son of Peopleware Chapter 27: Teamicide, Revisited Chapter 28: Competition Chapter 29: Process Improvement Programs Chapter 30: Making Change Possible Chapter 31: Human Capital Chapter 32:Organizational Learning Chapter 33: The Ultimate Management Sin Is Chapter 34: The Making of Community Notes Bibliography Index About the Authors

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• What tools exist for assessing an organisation's development capability?

  - by Eric Smith

  I have a bit of a challenge at work at the moment. Presently (and in fact, for some time now), we have been experiencing the following problems with some in-house maintained applications: Defects (sometimes quite serious) being released into production; The Customer (that is, the relevant business unit) perpetually changing their minds (or appearing to do so) about what issue to work on next; A situation where everyone seems to be in a "fire-fighting" mode a lot of the time; Development staff responding to operational requests from business users; ("operational" here means something that needs to be done in order to continue with business, or perhaps just to make a business user's life a little less painful, as opposed to fixing a bug in the application, or enhancing the application); Now I'm sure this doesn't sound particularly new or surprising to most of the participants on this Q&A site and no prizes for identifying the "usual suspects" when it comes to root causes. My challenge is that I have to persuade the higher-ups to do uncomfortable things in order to address all of this. The folk I need to persuade come from a mixture of the following two cultures: Accounting; IT Infrastructure. I have therefore opted for a strategy that draws from things with-which folk from such a culture would be most comfortable (at least, in my estimation), namely: numbers and tangibles. Of course modern development practitioners know all too well that this sort of thing isn't easily solved using an analytical mindset (some would argue that that mindset is, in fact, entirely inappropriate). Never-the-less, this is the dichotomy with-which I am faced, so that's the stake that I've put in the ground. I would like to be able to do research and use the outputs to present findings in the form of metrics and measures. I am finding it quite difficult, though, to find an agreed-upon methodology and set of templates for assessing an organisations development capability--the only thing that seems applicable is the Software Engineering Institute's Capability Maturity Model. The latter, however, seems dated and even then rather vague. So, the question is: Do any tools or methodologies (free or commercial) exist that would assist me in completing this assessment?

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• Adjusting the Score on Oracle Text search results

  - by Kyle Hatlestad

  When you sort the results of a search by Score using OracleTextSearch as the search engine in WebCenter Content, the results coming back are based on the relevancy on the document.  In theory, the more relevant the search term is to the document, the higher ranked Score it should receive.  But in practice, the relevancy score can seem somewhat of a mystery.  It's not entirely clear how it ranks the importance of some documents over others based on the search term.  And often times, once a word appears a certain number of times within a document, the Score simply maxes out at 100 and the top results can be difficult to discern from one another.  Take for example the search for 'vacation' on this set of documents: Out of 7 results, 6 of them have a Score of '100' which means they are basically ranked the same.  This doesn't make the sort by Score very meaningful.   Besides sorting by relevance, you can also tell Oracle Text to sort by occurrence.  In that case, it is a much more predictable result in how they would be ranked. And for many cases provide a more meaningful sorting of results then relevance. To change this takes a small component change to the SearchOperatorMap resource.  By default, the query used for full-text searching looks like: <td>(ORACLETEXTSEARCH)fullText</td> <td>DEFINESCORE((%V), RELEVANCE * .1)</td> <td>text</td> Overriding this resource and changing it to: <td>(ORACLETEXTSEARCH)fullText</td> <td>DEFINESCORE((%V), OCCURRENCE * .01)</td>  <td>text</td> will force it to now use occurrence (note the change in scale to .01 as well).  So running the same search and sort options as the example above, the results come out quite a bit differently: In this case, there is a clear understanding of how the items rank.   And generally, if the search term appears 3 times more in one document then another, it's got a better chance of being a document I'm interested in.  You may or may not feel the relevance ranking is better then the search term occurrence, but this provides the opportunity to try an alternate method that might work better for your results.  A pre-built component is available for download here. There is one caveat in using this method.  The occurrence ranking also maxes out at 100, so if a search term is in the document more then that, the Score result will stay at 100.

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• How To Deal With Terrible Design Decisions

  - by splatto

  I'm a consultant at one company. There is another consultant who is a year older than me and has been here 3 months longer than I have, and a full time developer. The full-time developer is great. My concern is that I see the consultant making absolutely terrible design decisions. For example, M:M relationships are being stored in the database as a comma-delimited string rather than using a conjunction table to hold the relationships. For example, consider two tables, Car and Property: Car records: Camry Volvo Mercedes Property records: Spare Tire Satellite Radio Ipod Support Standard Rather than making a table CarProperties to represent this, he has made a "Property" attribute on the Car table whose data looks like "1,3,7,13,19,25," I hate how this decision and others are affecting the quality of my code. We have butted heads over this design three times in the past two months since I've been here. He asked me why my suggestion was better, and I responded that our database would be eliminating redundant data by converting to a higher normal form. I explained that this design flaw in particular is discussed and discouraged in entry level college programs, and he responded with a shot at me saying that these comma-separated-value database properties are taught when you do your masters (which neither of us have). Needless to say, he became very upset and demanded I apologize for criticizing his work, which I did in the interest of not wanting to be the consultant to create office drama. Our project manager is focused on delivering a product ASAP and is a very strong personality - Suggesting to him at this point that we spend some time to do this right will set him off. There is a strong likelihood that both of our contracts will be extended to work on a second project coming up. How will I be able to exert dominant influence over the design of the system and the data model to ensure that such terrible mistakes are not repeated in the next project? A glimpse at the dynamics: I can be a strong personality if I don't measure myself. The other consultant is not a strong personality, is a poor communicator, is quite stubborn and thinks he is better than everyone else. The project manager is an extremely strong personality who is focused on releasing tomorrow's product yesterday. The full-time developer is very laid back and easy going, a very effective communicator, but is someone who will accept bad design if it means not rocking the boat. Code reviews or anything else that takes "time" will be out of the question - there is no way our PM will be sold on such a thing by anybody.

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• Determining cause of random latency and loading issues

  - by Sherwin Flight

  I'm not sure exactly what details to post in regards to my issue, because I'm not sure what is relevant. Prior to the end of September my websites all loaded quickly, in almost all cases. Loading time wasn't usually more than a few seconds. However, since the end of September I noticed a big increase in page loading times. In some cases pages were taking 30 seconds or more to load. I do have a remote monitoring service monitoring some of the sites as well, and the image below shows the response times over the past month. The response times shown at the beginning of this graph were what the usual response times were prior to this issue occurring. You can see that there has been a significant increase in response times from the beginning to the end of this graph. The thing is, the problem is not happening 100% of the time. If I click through the site, or even just keep refreshing the page, about 25% of the time the pages load quickly, the remaining 75% of the time they load slowly. Sometimes the pages take so long to load that they time out, and don't load at all. I have contacted my hosting provider, and they said things at their end was fine. I don't believe the problem is my home internet provider, because all other websites load without a problem. The server is located in Texas, USA. This also raises another interesting point. My remote monitor checks my site from two locations, California, USA, and London, England. As you can see in the chart below the response time is actually shorter when checked from London, which doesn't seem to make sense, since the server is physically closer to the California monitoring location. I would have expected the London monitoring location to have higher response times since they are physically farther away. I should also point out that in some traceroute test I've done it seem like the first connection to the server seems to take the longest, then after that the rest of the page loads quickly. Below is a little chart showing the times for the first connection to the server. So, what could be causing this problem, and what steps can I take to resolve it or at least narrow down the problem? Sending the request to the server was very quick, and receiving the reply back seems pretty quick, but the WAIT time is really long. So it connects, sends the request, but then waits close to 30 seconds before it starts receiving data back. I am also aware that there are things I can do to speed up page loading times, like reducing the number of CSS and JS files used on a page, compressing images, etc. This is not really what the source of the problem is though, because nothing has really changed on the site since before the problem started, and other sites on the same server are loading slowly as well.

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• Windows Phone 7 Development Updates &ndash; March 8th 2011

  - by Nikita Polyakov

  Here are the latest update from the Windows Phone 7 Developer Worlds that went live this month. Here are some of the latest numbers: Windows Phone Marketplace currently offers more than 9,000 quality apps and games and enjoys a base of over 32,000 registered developers, delivering an average of 100 new apps every day. There have been over 1 million downloads of the developers tools for Windows Phone 7. Trial version help you sell more Trials result in higher sales by the numbers: Users like trials  - paid apps with trial functionality are downloaded 70 times more than paid apps that don’t Nearly 1 out of 10 trial apps downloaded convert to a purchase and generate 10 times more revenue on average than paid apps that don’t include trial functionality. Trial downloads convert to paid downloads quickly. More than half of trial downloads that convert to a sale do so within the 1st 24 hours of trial download, and mostly within 2 hours of trial download. Microsoft Ad Control is gaining traction By the numbers - ad supported Windows Phone 7 apps are: Roughly ¼ of all registered U.S. WP7 developers have downloaded the free Ad SDK for Silverlight and XNA Of ad funded apps, over 95 percent use the free Microsoft Advertising Ad Control Monthly impressions from our Ad Exchange has continued to grow by double digits – impressions increased by 376 percent since January Ad Control, the first wave of “How Do I” videos are now available on MSDN: Create an Ad in a Windows Phone 7 XNA Game App Register Ad-Enabled Windows Phone 7 Apps Measure Ad Performance of Windows Phone 7 Apps Boarder International App submission for Free Apps through Yalla Apps As of today you can start submitting your free applications in developer markets that are currently not covered by Microsoft. To submit your Free application if you DO NOT belong to one of the Marketplace supported countries, go to: Yalla Apps Marketplace Policy Updates: Free App Marketplace Submission upped to 100 and other news Microsoft has been revisiting a few of our Marketplace policies based on feedback from developers to reduce friction and cost, word for word: 1. We have raised the limit on the number of certifications that can be performed for FREE apps at no cost to the registered developer from five to 100. This was a common request from developers which we are glad to implement after building alternate methods to ensure that users can find and download high quality apps. 2. We have converted policy 5.6 - related to the inclusion of contact information for support - from a mandatory to an optional policy. This is still a strongly recommended best practice, but we recognized and responded to developer feedback that this policy was creating excessive drag on the certification process for developers without commensurate user benefit for all apps. 3. We also understand the desire for clarification with regard to our policy on applications distributed under open source licenses.  The Marketplace Application Provider Agreement (APA) already permits applications under the BSD, MIT, Apache Software License 2.0 and Microsoft Public License.  We plan to update the APA shortly to clarify that we also permit applications under the Eclipse Public License, the Mozilla Public License and other, similar licenses and we continue to explore the possibility of accommodating additional OSS licenses. Enjoy and happy coding! Official Blog Post for reference.

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• Domain Models (PHP)

  - by Calum Bulmer

  I have been programming in PHP for several years and have, in the past, adopted methods of my own to handle data within my applications. I have built my own MVC, in the past, and have a reasonable understanding of OOP within php but I know my implementation needs some serious work. In the past I have used an is-a relationship between a model and a database table. I now know after doing some research that this is not really the best way forward. As far as I understand it I should create models that don't really care about the underlying database (or whatever storage mechanism is to be used) but only care about their actions and their data. From this I have established that I can create models of lets say for example a Person an this person object could have some Children (human children) that are also Person objects held in an array (with addPerson and removePerson methods, accepting a Person object). I could then create a PersonMapper that I could use to get a Person with a specific 'id', or to save a Person. This could then lookup the relationship data in a lookup table and create the associated child objects for the Person that has been requested (if there are any) and likewise save the data in the lookup table on the save command. This is now pushing the limits to my knowledge..... What if I wanted to model a building with different levels and different rooms within those levels? What if I wanted to place some items in those rooms? Would I create a class for building, level, room and item with the following structure. building can have 1 or many level objects held in an array level can have 1 or many room objects held in an array room can have 1 or many item objects held in an array and mappers for each class with higher level mappers using the child mappers to populate the arrays (either on request of the top level object or lazy load on request) This seems to tightly couple the different objects albeit in one direction (ie. a floor does not need to be in a building but a building can have levels) Is this the correct way to go about things? Within the view I am wanting to show a building with an option to select a level and then show the level with an option to select a room etc.. but I may also want to show a tree like structure of items in the building and what level and room they are in. I hope this makes sense. I am just struggling with the concept of nesting objects within each other when the general concept of oop seems to be to separate things. If someone can help it would be really useful. Many thanks

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• Height Map Mapping to "Chunked" Quadrilateralized Spherical Cube

  - by user3684950

  I have been working on a procedural spherical terrain generator for a few months which has a quadtree LOD system. The system splits the six faces of a quadrilateralized spherical cube into smaller "quads" or "patches" as the player approaches those faces. What I can't figure out is how to generate height maps for these patches. To generate the heights I am using a 3D ridged multi fractals algorithm. For now I can only displace the vertices of the patches directly using the output from the ridged multi fractals. I don't understand how I generate height maps that allow the vertices of a terrain patch to be mapped to pixels in the height map. The only thing I can think of is taking each vertex in a patch, plug that into the RMF and take that position and translate into u,v coordinates then determine the pixel position directly from the u,v coordinates and determine the grayscale color based on the height. I feel as if this is the right approach but there are a few other things that may further complicate my problem. First of all I intend to use "height maps" with a pixel resolution of 192x192 while the vertex "resolution" of each terrain patch is only 16x16 - meaning that I don't have any vertices to sample for the RMF for most of the pixels. The main reason the height map resolution is higher so that I can use it to generate a normal map (otherwise the height maps serve little purpose as I can just directly displace vertices as I currently am). I am pretty much following this paper very closely. This is, essentially, the part I am having trouble with. Using the cube-to-sphere mapping and the ridged multifractal algorithm previously described, a normalized height value ([0, 1]) is calculated. Using this height value, the terrain position is calculated and stored in the first three channels of the positionmap (RGB) – this will be used to calculate the normalmap. The fourth channel (A) is used to store the height value itself, to be used in the heightmap. The steps in the first sentence are my primary problem. I don't understand how the pixel positions correspond to positions on the sphere and what positions are sampled for the RMF to generate the pixels if only vertices cannot be used.

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• Where Are You on the Visualization Maturity Curve?

  - by Celine Beck

  The old phrase “A picture is worth a thousand words” is as true now as ever. Providing the right users with access to the right product data, at the right time, can provide significant benefits to a business. This is especially evident with increasing technical and product complexities, elongated supply chains, and growing pressure to bring innovative products to market faster. With this in mind, it is easy to understand why visualization is an integral part of any successful product lifecycle management (PLM) strategy. At a bare minimum, knowledge workers use multiple individual documents of different formats and structure, and leverage visualization solutions to access information; but the real value of visualization can be fully reaped when it is connected to enterprise applications like PLM and tied to the appropriate business context. The picture below illustrates this visualization maturity curve, as we presented during the last Oracle Open World and the transformational effect that visualization can have on PLM processes and performance (check out the post about AutoVue Key Highlights from Oracle Open World 2012 for more information). Organizations are likely to see greater positive impact on business performance when visualization is connected to enterprise systems, allowing access to information coming from multiple sources, such as PLM, supply chain management (SCM) and enterprise resource planning (ERP). This allows organizations to reach higher levels of collaboration and optimize decision-making capacity as users can benefit from in-context access to visual information. For instance, within a PLM system, a design engineer can access a product assembly and review digital annotations added by other users specific to the engineering change request he is reviewing rather than all historical annotations. The last stage on the curve is what we call augmented business visualization (ABV).  ABV is an innovative framework which lets structured data (from Oracle’s Agile PLM for instance) interact with unstructured data (documents, design, 3D models, etc). With this new level of integration, information coming from multiple sources can be presented in a highly visual fashion; color displays can be used in order to identify parts with specific characteristics (for example pending quality issues) and you can take actions directly from within the context of documents and designs, maximizing user productivity. Those who had the chance to attend our PLM session during Oracle Open World already got a sneak peek of our latest augmented business visualization for Oracle’s Agile PLM. The solution generated a lot of wows. Stephen Porter, CEO at Zero Wait State, indicated in a post entitled “The PLM State: the Manhattan Project-Oracle’s Next Big Secret Weapon” that “this kind of synergy between visualization and PLM could qualify as a powerful weapon differentiating Agile PLM from other solutions.” If you are interested in learning more about ABV for Oracle’s Agile PLM and hear about real examples of usage of visualization at all stages of the visualization maturity curve, don’t miss our Visual Decision Making to Optimize New Product Development and Introduction session during the Oracle Value Chain Summit (Feb. 4-6, 2013, San Francisco). We look forward to seeing you there!

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• EPM 11.1.2.2.000 release - considerations

  - by THE

  (guest Article by Nancy) Please be aware with the upcoming release of EPM v11.1.2.2.000, it is highly recommended you first read the"ORACLE® ENTERPRISE PERFORMANCE MANAGEMENT SYSTEM 11.1.2.2.000 Readme" prior to installing this release. We want to highlight the "Installation Information" section which includes the following late-breaking information: Business Rules Migration to Calculation Manager Oracle Hyperion Calculation Manager has replaced Oracle Hyperion Business Rules as the mechanism for designing and managing business rules, therefore, Business Rules is no longer released with EPM System Release 11.1.2.2. If you are applying 11.1.2.2 as a maintenance release, or upgrading to Release 11.1.2.2, and have been using Business Rules in an earlier release, you must migrate to Calculation Manager rules in Release 11.1.2.2. (See Oracle Enterprise Performance Management System Installation and Configuration Guide.) Planning User Interface Enhancements This release of Planning includes a large number of user interface enhancements, as described in Oracle Hyperion Planning New Features. To optimize performance with these new features, you must implement the following recommended configuration. Server: 64-bit, 16 GB physical RAM Client: Optimized for Internet Explorer 9 and Firefox 10 or higher Client-to-Server Connectivity: High-speed internet connection or VPN connection between client and server, client-to-server ping time < 150 milliseconds for best performance The new, improved Planning user interface requires efficient browsers to handle interactivity provided through Web 2.0 like functionality. In our testing, Internet Explorer 7, Internet Explorer 8, and Firefox 3.x are not sufficient to handle such interactivity, and the responsiveness in these versions of browsers is not as fast as the user interface in the previous releases of Planning. For this reason, we strongly recommend that you upgrade your browser to Internet Explorer 9 or Firefox 10 to get responsiveness similar to what you experienced in previous releases. In some instances, the response times in Internet Explorer 7, Internet Explorer 8 and Firefox 3.x could be acceptable. Hence, we suggest that you uptake the new user interface only after you conduct an end user response test and you are satisfied with the results of these tests for these versions of browsers. Please note that it is still possible to leverage the old user interface and features from Planning Release 11.1.2.1. (For more information, see “Using the Planning Release 11.1.2.1 User Interface and Features” in the Oracle Hyperion Planning Administrator's Guide.) IBM HTTP Server and IIS Default Ports Both IBM HTTP Server and IIS Web Server use 80 as their default port. If you are using WebSphere, you must change one of these defaults so that there is no port conflict. If you have further questions, please utilize the  Planning or Essbase MOS Community.

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• Tell me a Story

  - by Geoff N. Hiten

  I recently had a friend ask me to review his resume.  He is a very experienced DBA with excellent skills.  If I had an opening I would have hired him myself.  But not because of the resume.  I know his skill set and skill levels, but there is no way his standard resume can convey that.  A bare bones list of job titles and skills does not set you apart from your competition, nor does it convey whether you have junior or senior level skills and experience.  The solution is to not use the standard format. Tell me a story.  I want to know what you were responsible for.  Describe a tough project and how you saved time/money/personnel on that project.  Link your work activity to business value.  Drop some technical bits in there since we do work in a technical field, but show me what you can do to add value to my business well above what I would pay you.  That will get my attention. The resume exists for one primary and one secondary reason.  The primary reason is to get the interview.  A Resume won’t get you a job, so don’t expect it to.  The secondary reason is to give you and the interviewer a starting point for conversations.  If I can say “Tell me more about when….” and reference an item from your resume, then that is great for both of us.  Of course, you better be able to tell me more, both from the technical and the business side, at least if I am hiring a senior or higher level position.  As for the junior DBAs, go ahead and tell your story too.  Don’t worry about how simple or basic your projects or solutions seem.  It is how you solved the problem and what you learned that I am looking for.  If you learn rapidly and think like a DBA, I can work with that, regardless of you current skill level.

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• How to Make Objects Fall Faster in a Physics Simulation

  - by David Dimalanta

  I used the collision physics (i.e. Box2d, Physics Body Editor) and implemented onto the java code. I'm trying to make the fall speed higher according to the examples: It falls slower if light object (i.e. feather). It falls faster depending on the object (i.e. pebble, rock, car). I decided to double its falling speed for more excitement. I tried adding the mass but the speed of falling is constant instead of gaining more speed. check my code that something I put under input processor's touchUp() return method under same roof of the class that implements InputProcessor and Screen: @Override public boolean touchUp(int screenX, int screenY, int pointer, int button) { // TODO Touch Up Event if(is_Next_Fruit_Touched) { BodyEditorLoader Fruit_Loader = new BodyEditorLoader(Gdx.files.internal("Shape_Physics/Fruity Physics.json")); Fruit_BD.type = BodyType.DynamicBody; Fruit_BD.position.set(x, y); FixtureDef Fruit_FD = new FixtureDef(); // --> Allows you to make the object's physics. Fruit_FD.density = 1.0f; Fruit_FD.friction = 0.7f; Fruit_FD.restitution = 0.2f; MassData mass = new MassData(); mass.mass = 5f; Fruit_Body[n] = world.createBody(Fruit_BD); Fruit_Body[n].setActive(true); // --> Let your dragon fall. Fruit_Body[n].setMassData(mass); Fruit_Body[n].setGravityScale(1.0f); System.out.println("Eggs... " + n); Fruit_Loader.attachFixture(Fruit_Body[n], Body, Fruit_FD, Fruit_IMG.getWidth()); Fruit_Origin = Fruit_Loader.getOrigin(Body, Fruit_IMG.getWidth()).cpy(); is_Next_Fruit_Touched = false; up = y; Gdx.app.log("Initial Y-coordinate", "Y at " + up); //Once it's touched, the next fruit will set to drag. if(n < 50) { n++; }else{ System.exit(0); } } return true; } And take note, at show() method , the view size from the camera is at 720x1280: camera_1 = new OrthographicCamera(); camera_1.viewportHeight = 1280; camera_1.viewportWidth = 720; camera_1.position.set(camera_1.viewportWidth * 0.5f, camera_1.viewportHeight * 0.5f, 0f); camera_1.update(); I know it's a good idea to add weight to make the falling object falls faster once I released the finger from the touchUp() after I picked the object from the upper right of the screen but the speed remains either constant or slow. How can I solve this? Can you help?

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