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  • OS Analytics with Oracle Enterprise Manager (by Eran Steiner)

    - by Zeynep Koch
    Oracle Enterprise Manager Ops Center provides a feature called "OS Analytics". This feature allows you to get a better understanding of how the Operating System is being utilized. You can research the historical usage as well as real time data. This post will show how you can benefit from OS Analytics and how it works behind the scenes. The recording of our call to discuss this blog is available here: https://oracleconferencing.webex.com/oracleconferencing/ldr.php?AT=pb&SP=MC&rID=71517797&rKey=4ec9d4a3508564b3Download the presentation here See also: Blog about Alert Monitoring and Problem Notification Blog about Using Operational Profiles to Install Packages and other content Here is quick summary of what you can do with OS Analytics in Ops Center: View historical charts and real time value of CPU, memory, network and disk utilization Find the top CPU and Memory processes in real time or at a certain historical day Determine proper monitoring thresholds based on historical data Drill down into a process details Where to start To start with OS Analytics, choose the OS asset in the tree and click the Analytics tab. You can see the CPU utilization, Memory utilization and Network utilization, along with the current real time top 5 processes in each category (click the image to see a larger version):  In the above screen, you can click each of the top 5 processes to see a more detailed view of that process. Here is an example of one of the processes: One of the cool things is that you can see the process tree for this process along with some port binding and open file descriptors. Next, click the "Processes" tab to see real time information of all the processes on the machine: An interesting column is the "Target" column. If you configured Ops Center to work with Enterprise Manager Cloud Control, then the two products will talk to each other and Ops Center will display the correlated target from Cloud Control in this table. If you are only using Ops Center - this column will remain empty. The "Threshold" tab is particularly helpful - you can view historical trends of different monitored values and based on the graph - determine what the monitoring values should be: You can ask Ops Center to suggest monitoring levels based on the historical values or you can set your own. The different colors in the graph represent the current set levels: Red for critical, Yellow for warning and Blue for Information, allowing you to quickly see how they're positioned against real data. It's important to note that when looking at longer periods, Ops Center smooths out the data and uses averages. So when looking at values such as CPU Usage, try shorter time frames which are more detailed, such as one hour or one day. Applying new monitoring values When first applying new values to monitored attributes - a popup will come up asking if it's OK to get you out of the current Monitoring Policy. This is OK if you want to either have custom monitoring for a specific machine, or if you want to use this current machine as a "Gold image" and extract a Monitoring Policy from it. You can later apply the new Monitoring Policy to other machines and also set it as a default Monitoring Profile. Once you're done with applying the different monitoring values, you can review and change them in the "Monitoring" tab. You can also click the "Extract a Monitoring Policy" in the actions pane on the right to save all the new values to a new Monitoring Policy, which can then be found under "Plan Management" -> "Monitoring Policies". Visiting the past Under the "History" tab you can "go back in time". This is very helpful when you know that a machine was busy a few hours ago (perhaps in the middle of the night?), but you were not around to take a look at it in real time. Here's a view into yesterday's data on one of the machines: You can see an interesting CPU spike happening at around 3:30 am along with some memory use. In the bottom table you can see the top 5 CPU and Memory consumers at the requested time. Very quickly you can see that this spike is related to the Solaris 11 IPS repository synchronization process using the "pkgrecv" command. The "time machine" doesn't stop here - you can also view historical data to determine which of the zones was the busiest at a given time: Under the hood The data collected is stored on each of the agents under /var/opt/sun/xvm/analytics/historical/ An "os.zip" file exists for the main OS. Inside you will find many small text files, named after the Epoch time stamp in which they were taken If you have any zones, there will be a file called "guests.zip" containing the same small files for all the zones, as well as a folder with the name of the zone along with "os.zip" in it If this is the Enterprise Controller or the Proxy Controller, you will have folders called "proxy" and "sat" in which you will find the "os.zip" for that controller The actual script collecting the data can be viewed for debugging purposes as well: On Linux, the location is: /opt/sun/xvmoc/private/os_analytics/collect If you would like to redirect all the standard error into a file for debugging, touch the following file and the output will go into it: # touch /tmp/.collect.stderr   The temporary data is collected under /var/opt/sun/xvm/analytics/.collectdb until it is zipped. If you would like to review the properties for the Analytics, you can view those per each agent in /opt/sun/n1gc/lib/XVM.properties. Find the section "Analytics configurable properties for OS and VSC" to view the Analytics specific values. I hope you find this helpful! Please post questions in the comments below. Eran Steiner

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  • Answers to “What source control system do you use?” (and some winners)

    - by jamiet
    About a month ago I posed a question here on my blog SQL Server devs–what source control system do you use, if any? (answer and maybe win free stuff) in which I asked SQL Server developers to answer the following questions: Are you putting your SQL Server code into a source control system? If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? Why did you make those particular software choices? Any interesting anecdotes to share in regard to your use of source control and SQL Server? I had some really great responses (I highly recommend going and reading them). I promised that the five best, most thought-provoking, responses (as determined by me) would win one of five pairs of licenses for Red Gate SQL Source Control and Red Gate SQL Connect; here are the five that I chose (note that if you responded but did not leave a means of getting in touch then you weren’t considered for one of the prizes – sorry): In general, I don't think the management overhead and licensing cost associated with TFS is worthwhile if all you're doing is using source control. To get value from TFS, at a minimum you need to be using team build, and possibly other stuff as well, such as the sharepoint integration. If that's all you need, then svn with Tortoise would be my first choice. If you want to add build automation later, you can do this with cruisecontrol (is it still called that?), JetBrains, etc. For a long time I thought that Redgate's claims about "bridging the SSMS-VS divide" were a load of hot air, since in my experience anyone who knew what they were doing was using Visual Studio, in particular SSDT and its predecessors. However, on a recent client I was putting in source control for the first time, and I discovered that the "divide" really does exist. That client has ended up using svn with Redgate SQL Source Control, with no build automation, but with scope to add it in the future. Gavin Campbell I think putting the DB under source control is a great idea.  I have issues with the earlier versions of SQL Source Control in that it provides little help in versioning the DB. I think the latest version merges SQL Compare and SQL Source Control together.  Which is how it should have been all along. Sure I have the DB scripts in SVN, but I can't automate DB builds and changes without more tools.  Frankly I'm surprised databases don't have some sort of versioning built into them. Nick Portelli Source control has been immensely useful and saved me from a lot of rework on more than one occasion.  I have learned that you have to be extremely careful checking in data.  Our system is internal only so during the system production run once a week, if there is a problem that I can fix easily(for example, a control table points to a file in the wrong environment), I'll do it directly in production so the run can continue as soon as possible since we have a specified time window.  We do full test runs to minimize this but it has come up once or twice.  We use Red-Gate source control to "push" from the test environment to the production environment.  There have been a couple of occasions where the test environment with the wrong setting was pushed back over the production environment because the change was made only in production.  Gotta keep an eye on that. Alan Dykes Goodness is it manual.  And can be extremely painful at times.  Not only are we running thin, we are constrained on the tools we can get ($$ must mean free).  Certainly no excuse, and a great opportunity to improve my skills by learning new things.  But...  Getting buy in a on a proven process or methodology is hard, takes time, and diverts us from development.  If SQL Source Control is easy to use and proven oh boy could you get some serious fans around here!  Seriously though, as the "accidental dba" of this shop any new ideas / easy to implement tools can make a world of difference in productivity and most importantly accuracy.  Manual = bad. :) John Hennesey (who left his email address) The one thing I would love to know more about is the unique challenges of working with databases as source code - you can store scripts, but are they written as deployment scripts with all the logic about how to apply them to an existing DB? Where is that baseline DB? Where's the data? How does a team share the data and the code? It's a real challenge. Merrill Aldrich Congratulations to the five of you. Red Gate will be in touch with you soon about your free licenses. Thank you to all those that responded. And again, go and check out all the responses – those above are only small proportion from what is a very interesting comment thread. @Jamiet

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  • How to manage security cameras in Ubuntu?

    - by Josh
    I am setting up a server of sorts and chose ubuntu for the OS as my dad has it on a few computers. I am unimpressed with Windows or MAC due to all the add-ons and complexity of it when all I want is something simple. The system will have 3 purposes, storing my wife's photography work (she is a professional photographer) storing music for quick access to our entertainment system (will be running the system through the tv in our living room and thus through our surround sound) and will also serve as a DVR unit for a home security system I am going to put together. My question is what sort of software options are there for the Ubuntu system as far as a DVR with frame by frame playback. It does not need to be fancy but of course a variety of options are a nice touch.

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  • Hack Your Lights for Remote Control

    - by Jason Fitzpatrick
    This clever hack combines a modified wall switch with unused buttons on a universal remote to create one-touch wireless control of the lighting in a media room. Andrew, the tinker behind this home theater hack, writes: I really liked the idea of controlling my “Home Theater” lights with a remote (TV or other), this would save me the exhausting task of heaving myself off the couch to turn the lights on or off. I found one of my remotes has a spare power button, its one of those stupid “universal” remotes that comes with DVD players or TVs but only work if you have all the same brand equipment, I don’t so this made a good option for a light switch. Hit up the link below to check out more photos of his project and download the source code. Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It How To Delete, Move, or Rename Locked Files in Windows

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  • Process, Participate, Play: Oracle BPM and SOA at Oracle OpenWorld

    - by Oracle OpenWorld Blog Team
    Oracle OpenWorld 2012 provides a unique opportunity for BPM and SOA professionals to meet industry leaders and peers, and get insight into the latest product advancements that will help their companies gain a competitive advantage.Via a variety of sessions, hands-on labs, birds-of-a-feather sessions, and demos, attendees will learn how Oracle SOA Suite, Oracle BPM Suite, and Oracle SOA Governance provide a unified and collaborative environment for design and deployment of dynamic business processes. Topics include architecture, integration, implementation, and best practices for on-premises or cloud deployments. Participants will learn how new capabilities of BPM and SOA can help their enterprises gain unprecedented visibility, agility and efficiencies.Maximize the value of attending Oracle Open World by attending sessions that best meet your needs and goals. This exciting series of SOA and BPM sessions is focused on three different audience segments. Business managers or business analysts, click here  IT executives or enterprise architects, click here Developers looking to sharpen their SOA skills, click here To stay in touch with the details and announcements for Oracle BPM Suite and Oracle SOA Suite, check out the BPM and SOA blogs.

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  • How can we view 3d objects from top down view in TD game

    - by Syed
    I am making a tower defense game. I am working in x and y axis only. I have made a grid, snapped towers and made a pathfinding algo to run enemy. Initially I have worked with cubes and spheres in place of towers and enemies. Now I am going to place real towers (3D). Note that I haven't used z axis up till now. The user will analyze the game from top down view. I want the user to see towers placement with a little bit of 3d view but I have made my all code in 2d thing. Is there any solution to my problem that somewhat tower placement would view a 3D touch or you can say 2.5D ?? (like fieldrunners) or should I have to involve z axis and ignoring y axis ?

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  • How to Convert an MP4 Video into an MP3 Audio File

    - by Erez Zukerman
    MP4 is a widely-used video format; you can grab MP4 files off YouTube, Vimeo, and many other online video websites. But what if you have a video of a song you love, and want to extract just the music? Read on to see two different ways to do just that. Latest Features How-To Geek ETC Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 Dim an Overly Bright Alarm Clock with a Binder Divider Preliminary List of Keyboard Shortcuts for Unity Now Available Bring a Touch of the Wild West to Your Desktop with the Rango Theme for Windows 7 Manage Your Favorite Social Accounts in Chrome and Iron with Seesmic E.T. II – Extinction [Fake Movie Sequel Video] Remastered King’s Quest Games Offer Classic Gaming on Modern Machines

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  • Ring in the Holiday with Papercraft Star Wars Snowflakes

    - by Jason Fitzpatrick
    Whether your holiday decorating is begging for a geeky touch (or your nieces and nephews are begging for something to occupy their time while visiting this holiday), Anthony Herrera’s Star Wars themed paper snowflakes are a perfect geeky holiday project. This year’s collection includes Admiral Ackbar, A-Wings, B-Wings, Chewbacca, Ewoks, and more. Be sure to check out the 2011 and 2010 editions, for even more characters. Star Wars Snowflakes 2012 [Anthony Herrera Designs] Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It How To Delete, Move, or Rename Locked Files in Windows

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  • I can't get click and drag to work with my Wacom Bamboo P&T

    - by Magnus Hoff
    I get my Wacom Bamboo Pen & Touch apparently working (By using Martin Owens' PPA), but whenever I try to click and drag something -- for example to move a window -- it will only register as a click. In other words: The "button up" event is generated right after the "button down" event no matter how long I hold it in. This is the same whether I use the tip of the pen, the buttons on the pen or the buttons on the pad. However: Clicking and dragging works perfectly in the login-screen, both before logging in for the first time and after logging out.

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  • Upgrade Workshop in Melbourne - Recap

    - by Mike Dietrich
    Thanks to everybody who did attend at our Upgrade and Migration Workshop in Melbourne last Friday. First of all it was a Friday so we really appreciated your patience of staying until the very end And then, yes we know, it was a full room. And we'd really like to thank you It was a great day for Roy and me. And you were such a great crowd with many questions and excellent discussions during the breaks. Please have all successful upgrade and migrations. And feel free to get in touch directly with Roy and me if you have additional questions or if you'd like to become a reference. Please feel free to download the slides from the Slides Download section to your right - or simply use that link here. Ah, and sorry that neither Mark Webber nor Sebastian Vettel did win ... next time -Mike

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  • Download Flickr Official Windows Phone 7 App

    - by Gopinath
    Microsoft’s Windows Phone 7 OS is picking up in the recent days with the release of useful applications. Yahoo released an official Flickr application for Windows Phone 7 that is optimized to play nice with unique Windows Phone 7 user interface. Here is the demo of the application in action Features of Flickr App for Windows Phone 7 Browse your Flickr photos in stunning high resolution display and touch navigation controls Share photos with friends and family via email, Twitter, Facebook and more Upload your latest images on the go with the in-app uploader Seamlessly transition from your Windows Phone 7 to Windows 7 tablet and back again, without ever losing your place Download Flickr App For Windows Phone 7 This article titled,Download Flickr Official Windows Phone 7 App, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • The History Of Operating Systems [Infographic]

    - by ETC
    Earlier this week we shared a history of operating system names with you. This infographic complements that with a timeline of quotes and facts from the annals of computer history. Hit up the link below to check out the full infographic. The History Of Operating Systems [MakeUseOf] Latest Features How-To Geek ETC Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 The History Of Operating Systems [Infographic] DriveSafe.ly Reads Your Text Messages Aloud The Likability of Angry Birds [Infographic] Dim an Overly Bright Alarm Clock with a Binder Divider Preliminary List of Keyboard Shortcuts for Unity Now Available Bring a Touch of the Wild West to Your Desktop with the Rango Theme for Windows 7

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  • In-app paymnt methods

    - by user212228
    I'm interested in developing for Ubuntu (mostly phones) and I can't seem to find the guidelines on app publishing, will apps only work through the ubuntu software center, or can users download and install an app from a website like is possible with an android apk? Also, are there any rules regarding in-app purchase methods, (I hope the minimum price here isn't $2.99 in-app as well or I'm not going to even bother developing for Ubuntu and will just stick with Android) Google for example, requires that in-app purchases go through their servers so that it isn't possible to use other funding methods at least for play store published apps. My main questions here are: Would it be possible to release an app for ubuntu touch that accepted bitcoin, paypal, or other methods for in-app purchases? If not, would it be possible to release apps through a personal website or 3rd party app market that could use alternative payment methods?

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  • Best memory allocation strategy for iOS ?

    - by Mr.Gando
    Hey guys, I'm debating myself about memory allocation on iOS. I write most of my code in C++ and I really like using ObjectPools, FreeLists, etc. In order to pre-allocate a lot of the stuff that I'll be constantly "alloc/dealloc" during the course of my game, ( like particles, game entities, etc ). Still on iOS, it's not like we are developing for a console like PSP, where I can know for fact that I'll get a fixed amount of memory. iOS , will issue "memory warnings" when the system needs memory. Does anyone have some suggestions about this ? Is it too serious since the new iPod touch/iPhone 4 are carrying more RAM ? or it's still a big concern ? Thanks!

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  • Ubuntu on AMD based Sony Vaio VPCY B15AG

    - by Gaurav
    Last week I bought a AMD E350 (AMD Fusion platform) based Sony VAIO (VPCYB15AG) having AMD Radeon HD 6310 graphics, I removed Windows that came along with and installed Ubuntu 10.10 (AMD64) using USB drive. During installation my touchpad was not working, I managed through keyboard, but after completing installation & restarting the machine still there was no touchpad support. Also there's no proper graphic card drivers. Even I tried connecting the USB mouse to it but the left key is not working and had to configure the mouse as left-hand to get the left click enabled. I tried searching for any possible solutions for these but found nothing helpful, is there any hope? What should I do to enable i) enable touch pad support ii) get higher resolution 1366x768, etc?

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  • Salaries in reverse engineering fields [closed]

    - by John
    I bumped into an old friend at a conference and he told me he was now a consultant doing reverse engineering. I don't have much knowledge of this particular area, but this person (that I can't manage to get in touch with now) just casually mentioned that he was earning big bucks. I was hoping someone at SO may know of the salary range that a skilled and experienced employee/freelancer may earn in this area? I can't find much information on the web - small area maybe? I dunno. Any help would be appreciated.

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  • help with synclient configuration on an ASUS touchpad

    - by yohbs
    I have recently installed Ubuntu 12.04 on my brand new ASUS K55V. The touchpad behaves weird - two finger tap is interpreted as right-click, click and drag is not working (a double click is needed) and so on. Two finger scrolling (horizontal & vertical) works great. I want the touch pad to behave the "normal" way (that is - like in my old laptop...). I read the synclient documentation and many of the questions posted here, and I can even make some stuff work. Unfortunately, I couldn't figure out how to make these work: Click and drag (that is - physically clicking the button and dragging a finger) Clicking in the right side of the button interpreted as right-click Clicking button with two fingers interpreted as middle-click. specs: The touchpad is equipped with a physical button that clicks. Here's the output of xinput list-props "ETPS/2 Elantech Touchpad" | grep Capabilities: Synaptics Capabilities (294): 1, 0, 1, 1, 1, 1, 1 Any help will be much appreciated.

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  • If I define a property to prototype appears in the constructor of object, why?

    - by Eduard Florinescu
    I took the example from this question modified a bit: What is the point of the prototype method? function employee(name,jobtitle,born) { this.name=name; this.jobtitle=jobtitle; this.born=born; this.status="single" } employee.prototype.salary=10000000; var fred=new employee("Fred Flintstone","Caveman",1970); console.log(fred.salary); fred.salary=20000; console.log(fred.salary) And the output in console is this: What is the difference salary is in constructor but I still can access it with fred.salary, how can I see if is in constructor from code, status is still employee property how can I tell for example if name is the one of employee or has been touch by initialization? Why is salary in constructor, when name,jobtitle,born where "touched" by employee("Fred Flintstone","Caveman",1970); «constructor»?

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  • Versioning Strategy for Service Interfaces JAR

    - by Colin Morelli
    I'm building a service oriented architecture composed (mostly) of Java-based services, each of which is a Maven project (in an individual repository) with two submodules: common, and server. The common module contains the service's interfaces that clients can include in their project to make service calls. The server submodule contains the code that actually powers the service. I'm now trying to figure out an appropriate versioning strategy for the interfaces, such that each interface change results in a new common jar, but changes to the server (so long as they don't impact the contract of the interfaces) receive the same common jar. I know this is pretty simple to do manually (simply increment the server version and don't touch the common one), but this project will be built and deployed by a CI server, and I'd like to come up with a strategy for automatically versioning these. The only thing I have been able to come up with so far is to have the CI server md5 the service interfaces.

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  • Return to the old C days.

    - by RPK
    Long back I used to program on C and than VB exploitation changed the career path. After VB came the .NET that proved to be a HoneyPot of Microsoft for old VB programmers and frustrated programmers of other hard to learn languages. The label on this HoneyPot was: "Getting things done." I now want to contribute to the Linux and other GNU projects. I feel whatever programming language you learn today, but if programming is your bread-and-butter, you must remain in touch with C. Many things have changed now. From the old Turbo-C for DOS to the present ...? Please advise me how to get back on the C track again. Reading again whole thing, chapter-by-chapter is not possible now, but I can learn by writing small utilities type of things, but sure GUI based. And yes, I hope, learning is going to be easy now with so many live forums and active community spots like StackOverflow etc.

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  • Touchpad too sensitive on Samsung Series 7

    - by Amit Prakash
    I just installed Ubuntu 12.04 on my SAMSUNG Series 7 NP700Z5B-S01UB. The touchpad worked out of the box and that has been awesome. But the touch pad's tap to click is too sensitive. It keeps selecting things as I'm just trying to move the pointer. I didn't have this problem with windows so this tells me that it can be configured to be less sensitive. Need help doing this. PS: I know turning off tap to click is an option but I don't want that. PPS: I see various sensitivity sliders in the config but they seem to be at the lowest and mostly around acceleration of pointer not for tap sensitivity.

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  • Recovering domain name from a person I can't find

    - by Daniel Gruszczyk
    I have a problem with one domain and I have no idea how to go about it. I am volunteering for a small charity in Sheffield (UK), more specifically I am redoing their website. A while ago (few years) there was one guy who made that website for them, sorted out a free hosting with another charity, bought domain name etc. Since the domain name is registered in his name, and he disappeared and we have no way of finding/contacting him, we can't move it to different hosting or do virtually nothing about it. Somehow the domain is being renewed every year, we know which domain registration service provider it is registered with, we know the guys name, and that's about it. How would we go about re-registering that domain in the charity's name, instead of that guy, is that at all possible? If we happen to get in touch with him, what should we ask for? Thanks for your help.

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  • Is it ok to replace optimized code with readable code?

    - by Coder
    Sometimes you run into a situation where you have to extend/improve an existing code. You see that the old code is very lean, but it's also difficult to extend, and takes time to read. Is it a good idea to replace it with modern code? Some time ago I liked the lean approach, but now, it seems to me that it's better to sacrifice a lot of optimizations in favor of higher abstractions, better interfaces and more readable, extendable code. The compilers seem to be getting better as well, so things like struct abc = {} are silently turned into memsets, shared_ptrs are pretty much producing the same code as raw pointer twiddling, templates are working super good because they produce super lean code, and so on. But still, sometimes you see stack based arrays and old C functions with some obscure logic, and usually they are not on the critical path. Is it good idea to change such code if you have to touch a small piece of it either way?

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  • SQLMidlands & SQLLunch

    - by Dave Ballantyne
    Many thanks to all those that turned out to see my presentation on Thursday (16th of Feb) of “Cursors are Evil” at SQLMidlands.  The scripts i used are here : https://skydrive.live.com/?cid=4004b6a3bc887e2c&id=4004B6A3BC887E2C%21216 You will need the AdventureWorks2008r2 release to run these, feel free to mail me ([email protected]) with any questions.  They are based upon a series of articles I wrote for SQLServerCentral which can be found here and here. Also I am starting ,or at least having an attempt at, a new user group in London.  This is SQLLunch, meeting downstairs at The Golden Fleece , EC4N 1SP which is 2 minutes from Bank Tube , we will have a twice monthly meeting (2nd and 4th Tuesdays) for an ‘All Stuff, No Fluff’ event.  Put plainly, a quick hello followed by a 45 minute presentation , which will ,optimistically, have you there and back to your desk within a lunch hour. Registrations for the first series of dates are at sqlserverfaq.com If you would like to speak, then please get in touch. Hope to see you there. 

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  • Some mail details about Orange Mauritius

    Being an internet service provider is not easy after all for a lot of companies. Luckily, there are quite some good international operators in this world. For example Orange Mauritius aka Mauritius Telecom aka Wanadoo(?) aka MyT here in Mauritius. The local circumstances give them a quasi-monopol position on fixed lines for telephony and therefore cable-based DSL internet connectivity. So far, not bad but as usual... the details. Just for the records, I am only using the services of Orange for mobile but friends and customers are bound, eh stuck, with other services of Orange Mauritius. And usually, being the IT guy, they get in touch with me to complain about problems or to ask questions on either their ADSL / MyT connection, mail services or whatever. Most of those issues are user-related and easily to solve by tweaking the configuration of their computer a little bit but sometimes it's getting weird. Using Orange ADSL... somewhere else Now, let's imagine we are an Orange ADSL customer for ages and we are using their mail services with our very own mail address like "[email protected]". We configured our mail client like Thunderbird, Outlook Express, Outlook or Windows Mail as publicly described, and we are able to receive and send emails like a champion. No problems at all, the world is green. Did I mention that we have a laptop? Ok, let's take our movable piece of information technology and visit a friend here on the island. Not surprising, he is also customer of Orange, so we can read and answer emails. But Orange is not the online internet service provider and one day, we happen to hang out with someone that uses Emtel via WiMAX or UMTS.. And the fun starts... We can still receive and read emails from our Orange mail account and the IT world is still bright but try to send mails to someone outside the domain "@intnet.mu" or "@orange.mu". Your mail client will deny sending mail with SMTP message 5.1.0 "blah not allowed". First guess, there is problem with the mail client, maybe magically the configuration changed over-night. But no it is still working at home... So, there is for sure a problem with the guy's internet connection. At least, it is his fault not to have Orange internet services, so it can not work properly... The Orange Mail FAQ After some more frustation we finally checkout the Orange Mail FAQ to see whether this (obviously?) common problem has been described already. Sorry, but those FAQ entries are even more confusing as it is not really clear how to handle this scenario. Best of all is that most of the entries are still refering to use servers of the domain "intnet.mu". I mean Orange will disable those systems in favour of the domain "orange.mu" in the near future and does not amend their FAQs. Come on, guys! Ok, settings for POP3 are there. Hm, what about the secure version POP3S? No signs at all... Even changing your mail client to use password encryption with STARTTLS is not allowed at all. Use "bow.intnet.mu" for incoming mail... Ahhh, pretty obvious host name. I mean, at least something like pop.intnet.mu or pop3.intnet.mu would have been more accurate. Funny of all, the hostname "pop.orange.mu" is accessible to receive your mail account. Alright, checking SMTP options for authentication or other like POP-before-SMTP or whatever well-known and established mechanism to send emails are described. I guess that spotting a whale or shark in Mauritian waters would be easier. Trial and error on SMTP settings reveal that neither STARTTLS or any other connection / password encryption is available. Using SSL/TLS on SMTP only reveals that there is no service answering your request. Calling customer service So, we have to bite into the bitter apple and get in touch with Orange customer service and complain/explain them our case and ask for advice. After some hiccups, we finally manage to get hold of someone competent in mail services and we receive the golden spoon of mail configuration made by Orange Mauritius: SMTP hostname: smtpauth.intnet.mu And the world of IT is surprisingly green again. Customer satisfaction? Dear Orange Mauritius, what's the problem with this information? Are you scared of mail spammer? Why isn't there any case in your FAQs? Ok, talking about your FAQs - simply said: they are badly outdated! Configure your mail client to use server name based in the domain intnet.mu but specify your account username with orange.mu as domain part. Although, that there are servers available on the domain orange.mu after all. So, why don't you provide current information like this: POP3 server name: pop.orange.muSMTP server name: smtp.orange.muSMTP authenticated: smtpauth.orange.mu It's not difficult, is it? In my humble opinion not really and you would provide clean, consistent and up-to-date information for your customers. This would produce less frustation and so less traffic on your customer service lines. Which after all, would improve the total user experience and satisfaction level on both sides. Without knowing these facts. Now, imagine you would take your laptop abroad and have to use other internet service providers to be able to be online... Calling your customer service would be unnecessary expensive!

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