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• Oracle OpenWorld Preview: Oracle WebCenter Customer Appreciation Reception

  - by Christie Flanagan

  Attention Oracle WebCenter Customers!  Don't Miss the Oracle WebCenter Customer Appreciation Reception Oracle WebCenter partners Fishbowl Solutions, Fujitsu, Keste, Mythics, Redstone Content Solutions, TEAM Informatics, and TekStream invite you to a private cocktail reception at one of San Francisco's finest hotels. Please join us and other Oracle WebCenter customers for hors d'oeuvres and cocktails at this exclusive reception. Don't miss this opportunity to meet and talk with executives from Oracle WebCenter product management and product marketing, and premier Oracle WebCenter partners. We look forward to seeing you! RSVP Now If you are an Oracle WebCenter customer, please RSVP to surveymonkey.com/s/OOW12 by September 26, 2012. You will receive an e-mail notification from [email protected] confirming your attendance for this event. Sponsored by: If you are an employee or official of a government organization, please click here for important ethics information regarding this event.

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• UPK & Tutor Customer Roundtable Discussions

  - by [email protected]

  UPK & Tutor Developers are a creative bunch and we hear from lots of customers using our tools in a variety of ways that bring value to their organizations. A large retail organization uses UPK to teach cash handling skills at each of their stores, a national packaging company uses it for their phone system training. A university's technical team uses UPK to capture customizations that are being made to their HCM and FIN applications, building a library of topics purely for the technical team around how customizations were done including who requested them and why. When it comes time to upgrade, it's easy for them to determine if a customization needs to be carried forward and if so, they know exactly how it was done previously. Almost every customer has a story, and we've captured some of them via our quarterly UPK & Tutor Customer Roundtable iSeminar series and we continue to add more. Click this link to hear how customers like you are using UPK & Tutor in their organizations. Who knows, you may pick up some new tricks to wow your colleagues and management!

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• Eliminating Downtime During Database Upgrades: A Customer Case Study

  - by irem.radzik(at)oracle.com

  Planned outages, such as database, OS, hardware upgrades and migrations, are a fact of life. Even though they are "planned" and many of them are performed during "off business hours", they can still interrupt operations-- especially for global operations and online businesses. For this reason many IT organizations postpone these critical infrastructure improvement projects, which in turn result in delays in advancing business operations. This week, on Thursday January 13th, we will host a free webcast on this topic, and will feature Oracle GoldenGate's customer Atmos Energy. Atmos Energy implemented Oracle GoldenGate for eliminating downtime during their database upgrade from Oracle Database 8.1.7 to Oracle Database 11.1.0.7. Jos Francis, Lead DBA for Atmos, and Ronald Nedd, Sr. DBA for Atmos, will be presenting their database upgrade project and their solution architecture. Join us at this live webcast and hear from our customer and product management how to eliminate planned outages with Oracle GoldenGate's real-time, heterogeneous data replication capabilities.

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• Business Success with BPM: Customer Experiences

  - by Ajay Khanna

  Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Customers. This year we have many customers including Novartis, University of Melbourne, McAfee, Nagravision, Amadeus among others speaking at various sessions. One of such session is the customer panel hosted by Manas Deb from Oracle Product Management team. In this session, you will hear your peers discuss how they have overcome technical and organizational challenges; delivered success; and brought improved efficiency, visibility, and business agility to their companies. If you are interested in hearing more about how our customers use Oracle Business Process Management Suite, join us for the following session: Business Success with BPM: Customer Experiences Monday, Oct 1, 4:45 PM - 5:45 Moscone South - 308 Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here. Come back to this blog for more coverage from Oracle OpenWorld!

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• The Nine Cs of Customer Engagement

  - by Michael Snow

  Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• EBS Accounts Payables Customer Advisory

  - by cwarticki

  Blogging to let you know of an important set of Oracle Payables patches that were released for R12.1 customers.  Accounts Payable Customer Advisory: Dear Valued Oracle Support Customer, Since the release of R12.1.3 a number of recommended Payables patches have been made available as standalone patches, to help address important business process incidents. Adoption of these patches is highly recommended. To further facilitate adoption of these Payables patches Oracle has consolidated them into a single Recommended Patch Collection (RPC). The RPC is a collection of recommended Payables patches created with the following goals in mind: Stability: Help address issues that are identified by Oracle Development and Oracle Software Support that may interfere with the normal completion of important business processes such as period close. Root Cause Fixes: Help make available root cause fix for data integrity that may delay period close, normal invoice flow and other business actions. Compact: Keep the file footprint as small as possible to help facilitate the install process and minimize testing. Granular: Collection of patches based on functional area that allows customer to apply, based on their individual needs and goals, all three RPC’s at once or in phases. Payables: -          New AP RPC (14273383:R12.AP.B) has all data corruption root cause fixes known to date plus tons of other crucial fixes (Note: 1397581.1). -          Companion must have RPCs: o   Note: 1481221.1: R12.1: Payments Recommended Patch Collection (IBY RPC), August 2012 o   Note: 1481235.1: R12.1: E-Business Tax Recommended Patch Collection (ZX RPC), August 2012 o   Note: 1481222.1: R12.1: Sub Ledger Accounting (SLA) Recommended Patch Collection (XLA RPC), August 2012 -          This time we beat the system far harder on testing and it held up remarkably well. We could not get any data corruption events in the Invoice Cancel/Discard flow (that is the #1 generator) neither we could cause Orphan Events in the system. Therefore this is very good code. Financials: -          ALL FIN modules now have RPCs: full listing is in (Note: 954704.1)

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• Now Available:Oracle Utilities Customer Self Service Version 2.1

  - by Roxana Babiciu

  The Oracle Utilities Global Business Unit is pleased to announce the general availability of Oracle Utilities Customer Self Service 2.1. It is ready for customers and partners to download and install via the Oracle Software Delivery Cloud. Key Features & Benefits: Oracle Utilities Customer Self Service 2.1 includes several new capabilities and enhancements including significantly improved Commercial Account Management and Advanced Notification Management using a new Oracle Utilities Notification Center module (licensed separately). These include the following: Advanced Notification Management Online Issues and Forms Management • Budget Management and Billing for Billed Budgets Prepaid User Dashboard Enhanced Usage Details Web Presentment Start/Stop/Transfer Service Automation Payment Arrangement Automation Account Sets Management for Large Commercial Customers Multiple Account Usage Data Aggregation, Comparison, and Data Download Multiple Account Financial History Mobile Outage Maps More information can be found on OPN

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• Twitter Customer Sentiment Analysis

  - by Liam McLennan

  The breakable toy that I am currently working on is a twitter customer sentiment analyser. It scrapes twitter for tweets relating to a particular organisation, applies a machine learning algorithm to determine if the content of tweet is positive or negative, and generates reports of the sentiment data over time, correlated to dates, events and news feeds. I’m having lots of fun building this, but I would also like to learn if there is a market for quantified sentiment data. So that I can start to show people what I have in mind I have created a mockup of the simplest and most important report. It shows customer sentiment over time, with important events highlighted. As the user moves their mouse to the right (forward in time) the source data area scrolls up to display the tweets from that time. The tweets are colour coded based on sentiment rating. After I started working on this project I discovered that a team of students have already built something similar. It is a lot of fun to enter your employers name and see what it says.

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• WebCenter Customer Webcast - Nov 27th/28th

  - by Kellsey Ruppel

  WebCenter Customer Webcast - Nov 27th/28th Join the Oracle WebCenter team on this all important webcast as we present the latest product direction that was recently shared at the Oracle OpenWorld 2012 conference in San Francisco, CA. This next Oracle WebCenter Quarterly Customer Update Webcast is scheduled to air on Nov 27th (Nov 28th in Asia Pacific). We will also be sharing the latest product updates and key support announcements that all Oracle WebCenter professionals and solution owners need to know. Don’t miss out on getting the latest information! There will be two live sessions with Q&A at the end of each session. Register for Session 1 -  Nov 27th 9am San Francisco, 12pm New York, 5 pm London Register for Session 2 – Nov 28thth 9am Singapore, 11am Sydney, (27th) 6pm San Francisco

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• DNS records on website.. What are they for?

  - by Blake Nic

  Recently we had to get some ddos protection for our website because of the large attacks we were seeing after getting a bit of popularity. We handed over our domain and hosting information to our ddos protection provider. It worked perfectly but I have a question. On our DNS records we have the Host and Answer and Type. The Host has our domain name there. The answer is this: SOMETEXTXXXX.dv.googlehosted.com. And when i copy and paste it into my browser it gives me a 404 error. But our website still loads and functions as it should. I don't understand why it would need this? I asked them about this and they said it is a method for ddos protection and the other IPs are the reverse proxy (the other ips give a 404 error too). Can anyone expand on this more please. How does all this tie in together and make the internet browser know where to point the person with all these reverse proxies and stuff I don't understand. Thank you. Here is an image for reference: http://i.stack.imgur.com/qo5QO.png

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• A new clients come into my web agency. How to configure email and social accounts to work better? [on hold]

  - by Marco Panichi

  I created websites for many years but still have not found the right way to organize all the email and social accounts of every clients. I mean, every web agency follows dozens of customers. Each client needs at least Google Analytics, AdWords, a Facebook page, a Twitter profile, a Youtube channel, probably a listing on Google Places and maybe a Mail Chimp (or similar) account. The web agency, in my opinion, must own these accounts, use them to deliver results to the customer and -of course- make them available to the customer for two reasons: - The customer must be able to see how things are going - The client must have the ability to change web agency without suffering The web agency, however, has many problems in having all of these accounts. For example, I like the idea of having a Gmail account for each client and from that account use all the products of Google. But is not possible to create more than many Gmail account from the same ip address and with the same phone number. The web agency could invite the customer to create his own accounts but: - This is not necessary a value for the customer (indeed...) - The web agency would manage them, however, from the same ip address, incurring in problems - If phone verification occurs, the web agency has to disturb the customer for verification Have you the same problem? How to solve it?

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• How to allow Google Images search to by pass hotlink protection?

  - by Marco Demaio

  I saw Google Images seems to index my images only if hotlink protection is off. * I use anyway hotlink protection because I don't like the idea of people sucking my bandwidth, i simply this code to protcet my sites from being hotlinked: RewriteEngine on RewriteCond %{HTTP_REFERER} !^$ RewriteCond %{HTTP_REFERER} !^http(s)?://(www\.)?mydomain\.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http(s)?://(www\.)?mydomain\.com$ [NC] RewriteRule .*\.(jpg|jpeg|png|gif)$ - [F,NC,L] But in order to allow Google Image search to bypass my hotlink protection (I want Google Images search to show my images) would it suffice to add a line like this one: RewriteCond %{HTTP_REFERER} !^http(s)?://(www\.)?google\.com/.*$ [NC] RewriteCond %{HTTP_REFERER} !^http(s)?://(www\.)?google\.com$ [NC] Because I'm wondring: is the crawler crawling just from google.com? and what about google.it / google.co.uk, etc.? FYI: on Google official guidelines I did not find info about this. I suppose hotlink protection prevents Google Images to show images in its results because I did some tests and it seems hotlink protection does prevent my images to be shown in Google Images search.

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• Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

  - by Tuula Fai

  The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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• Learning AngularJS by Example – The Customer Manager Application

  - by dwahlin

  I’m always tinkering around with different ideas and toward the beginning of 2013 decided to build a sample application using AngularJS that I call Customer Manager. It’s not exactly the most creative name or concept, but I wanted to build something that highlighted a lot of the different features offered by AngularJS and how they could be used together to build a full-featured app. One of the goals of the application was to ensure that it was approachable by people new to Angular since I’ve never found overly complex applications great for learning new concepts. The application initially started out small and was used in my AngularJS in 60-ish Minutes video on YouTube but has gradually had more and more features added to it and will continue to be enhanced over time. It’ll be used in a new “end-to-end” training course my company is working on for AngularjS as well as in some video courses that will be coming out. Here’s a quick look at what the application home page looks like: In this post I’m going to provide an overview about how the application is organized, back-end options that are available, and some of the features it demonstrates. I’ve already written about some of the features so if you’re interested check out the following posts: Building an AngularJS Modal Service Building a Custom AngularJS Unique Value Directive Using an AngularJS Factory to Interact with a RESTful Service Application Structure The structure of the application is shown to the right. The  homepage is index.html and is located at the root of the application folder. It defines where application views will be loaded using the ng-view directive and includes script references to AngularJS, AngularJS routing and animation scripts, plus a few others located in the Scripts folder and to custom application scripts located in the app folder. The app folder contains all of the key scripts used in the application. There are several techniques that can be used for organizing script files but after experimenting with several of them I decided that I prefer things in folders such as controllers, views, services, etc. Doing that helps me find things a lot faster and allows me to categorize files (such as controllers) by functionality. My recommendation is to go with whatever works best for you. Anyone who says, “You’re doing it wrong!” should be ignored. Contrary to what some people think, there is no “one right way” to organize scripts and other files. As long as the scripts make it down to the client properly (you’ll likely minify and concatenate them anyway to reduce bandwidth and minimize HTTP calls), the way you organize them is completely up to you. Here’s what I ended up doing for this application: Animation code for some custom animations is located in the animations folder. In addition to AngularJS animations (which are defined using CSS in Content/animations.css), it also animates the initial customer data load using a 3rd party script called GreenSock. Controllers are located in the controllers folder. Some of the controllers are placed in subfolders based upon the their functionality while others are placed at the root of the controllers folder since they’re more generic:   The directives folder contains the custom directives created for the application. The filters folder contains the custom filters created for the application that filter city/state and product information. The partials folder contains partial views. This includes things like modal dialogs used in the application. The services folder contains AngularJS factories and services used for various purposes in the application. Most of the scripts in this folder provide data functionality. The views folder contains the different views used in the application. Like the controllers folder, the views are organized into subfolders based on their functionality:   Back-End Services The Customer Manager application (grab it from Github) provides two different options on the back-end including ASP.NET Web API and Node.js. The ASP.NET Web API back-end uses Entity Framework for data access and stores data in SQL Server (LocalDb). The other option on the back-end is Node.js, Express, and MongoDB.   Using the ASP.NET Web API Back-End To run the application using ASP.NET Web API/SQL Server back-end open the .sln file at the root of the project in Visual Studio 2012 or higher (the free Express 2013 for Web version is fine). Press F5 and a browser will automatically launch and display the application. Using the Node.js Back-End To run the application using the Node.js/MongoDB back-end follow these steps: In the CustomerManager directory execute 'npm install' to install Express, MongoDB and Mongoose (package.json). Load sample data into MongoDB by performing the following steps: Execute 'mongod' to start the MongoDB daemon Navigate to the CustomerManager directory (the one that has initMongoCustData.js in it) then execute 'mongo' to start the MongoDB shell Enter the following in the mongo shell to load the seed files that handle seeding the database with initial data: use custmgr load("initMongoCustData.js") load("initMongoSettingsData.js") load("initMongoStateData.js") Start the Node/Express server by navigating to the CustomerManager/server directory and executing 'node app.js' View the application at http://localhost:3000 in your browser. Key Features The Customer Manager application certainly doesn’t cover every feature provided by AngularJS (as mentioned the intent was to keep it as simple as possible) but does provide insight into several key areas: Using factories and services as re-useable data services (see the app/services folder) Creating custom directives (see the app/directives folder) Custom paging (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Custom filters (see app/filters) Showing custom modal dialogs with a re-useable service (see app/services/modalService.js) Making Ajax calls using a factory (see app/services/customersService.js) Using Breeze to retrieve and work with data (see app/services/customersBreezeService.js). Switch the application to use the Breeze factory by opening app/services.config.js and changing the useBreeze property to true. Intercepting HTTP requests to display a custom overlay during Ajax calls (see app/directives/wcOverlay.js) Custom animations using the GreenSock library (see app/animations/listAnimations.js) Creating custom AngularJS animations using CSS (see Content/animations.css) JavaScript patterns for defining controllers, services/factories, directives, filters, and more (see any JavaScript file in the app folder) Card View and List View display of data (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Using AngularJS validation functionality (see app/views/customerEdit.html, app/controllers/customerEditController.js, and app/directives/wcUnique.js) More… Conclusion I’ll be enhancing the application even more over time and welcome contributions as well. Tony Quinn contributed the initial Node.js/MongoDB code which is very cool to have as a back-end option. Access the standard application here and a version that has custom routing in it here. Additional information about the custom routing can be found in this post.

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• Know Your Audience, And/Or Your Customer

  - by steve.diamond

  Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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• Paper-free Customer Engagement

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Appropriate repost from our friends at the AIIM blog: Digital Landfill -- John Mancini, supporting our mission of enabling customer engagement through better technology choices.  ---------- My wife didn't even give me a card for #wpfd - and they say husbands are bad at remembering anniversaries Well, today is the third World Paper Free Day.  I just got off the Tweet Jam, and there was a host of ideas for getting rid of -- or at least reducing -- paper. When we first started talking about "paper-free" most of the reasons raised to pursue this direction were "green" reasons.  I'm glad to see that the thinking has moved on to questions about how getting rid of paper and digitizing processes helps improve customer engagement.  And the bottom line.  And process responsiveness.  Not that the "green" reasons have gone away, but it's nice to see a maturation in the BUSINESS reasons to get rid of paper. Our World Paper Free Handbook (do not, do not, do not print it!) looks at how less paper in the workplace delivers significant benefits. Key findings show eliminating paper from processes can improve the responsiveness of customer service by 300 percent. Removing paper from business processes and moving content to PCs and tablets has the added advantage of helping companies adopt mobile-enable processes and eliminate elapsed time, lost forms, poor data and re-keying. To effectively mobile-enable processes and reduce reliance on paper, data should be captured as close to the point of origination as possible, which makes information easily available to whomever needs it, wherever they are, in the shortest time possible. This handbook summarizes the value of automating manual, paper-based processes. It then goes a step beyond to provide actionable steps that will set you on the path to productivity, profitability, and, yes, less paper.  Get your copy today and send the link around to your peers and colleagues.  Here's the link; please share it! http://www.aiim.org/Research-and-Publications/Research/AIIM-White-Papers/WPFD-Revolution-Handbook And don't miss out on the real world discussions about increasing engagement with WebCenter in new webinars being offered over the next couple of weeks:  October 30, 2012:  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter November 1, 2012: WebCenter Content for Applications: Streamline Processes with Oracle WebCenter Content Management for Human Resources Applications Available On-Demand:  Using Oracle WebCenter to Content-Enable Your Business Applications

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• How good is PDF password protection?

  - by Tim

  It appears that Word's password protection is not really good, at least until Office 2003, if I read this SU entry correctly. I'm under the impression that Acrobat's PDF password protection should be better (it says 128-bit AES for Acrobat 7 and higher). Is that true? Of course, it depends on the strength of the password used, but assuming I protect my PDF with a password like sd8Jf+*e8fh§$fd8sHä, am I on the safe side? Like, say, for sending confidential patient information - not really valuable, but potentially highly sensitive.

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• MDX using EXISTING, AGGREGATE, CROSSJOIN and WHERE

  - by James Rogers

  It is a well-published approach to using the EXISTING function to decode AGGREGATE members and nested sub-query filters.  Mosha wrote a good blog on it here and a more recent one here.  The use of EXISTING in these scenarios is very useful and sometimes the only option when dealing with multi-select filters.  However, there are some limitations I have run across when using the EXISTING function against an AGGREGATE member:   The AGGREGATE member must be assigned to the Dimension.Hierarchy being detected by the EXISTING function in the calculated measure. The AGGREGATE member cannot contain a crossjoin from any other dimension or hierarchy or EXISTING will not be able to detect the members in the AGGREGATE member.   Take the following query (from Adventure Works DW 2008):   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]})'   select   {[Week Count]} on columns from   [Adventure Works]     where   [Date].[Fiscal Weeks].[CM]   Here we are attempting to count the existing fiscal weeks in slicer.  This is useful to get a per-week average for another member. Many applications generate queries in this manner (such as Oracle OBIEE).  This query returns the correct result of (4) weeks. Now let's put a twist in it.  What if the querying application submits the query in the following manner:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Customer].[Customer Geography].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]})'   select   {[Week Count]} on columns from   [Adventure Works]     where   [Customer].[Customer Geography].[CM]   Here we are attempting to count the existing fiscal weeks in slicer.  However, the AGGREGATE member is built on a different dimension (in name) than the one EXISTING is trying to detect.  In this case the query returns (174) which is the total number of [Date].[Fiscal Weeks].[Fiscal Week].members defined in the dimension.   Now another twist, the AGGREGATE member will be named appropriately and contain the hierarchy we are trying to detect with EXISTING but it will be cross-joined with another hierarchy:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}*    {[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})'  select   {[Week Count]} on columns from   [Adventure Works]    where   [Date].[Fiscal Weeks].[CM]   Once again, we are attempting to count the existing fiscal weeks in slicer.  Again, in this case the query returns (174) which is the total number of [Date].[Fiscal Weeks].[Fiscal Week].members defined in the dimension. However, in 2008 R2 this query returns the correct result of 4 and additionally , the following will return the count of existing countries as well (2):   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'   member [Country Count] as 'count(existing([Customer].[Customer Geography].[Country].members))'  member [Date].[Fiscal Weeks].[CM] as 'AGGREGATE({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}*    {[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})'  select   {[Week Count]} on columns from   [Adventure Works]    where   [Date].[Fiscal Weeks].[CM]   2008 R2 seems to work as long as the AGGREGATE member is on at least one of the hierarchies attempting to be detected (i.e. [Date].[Fiscal Weeks] or [Customer].[Customer Geography]). If not, it seems that the engine cannot find a "point of entry" into the aggregate member and ignores it for calculated members.   One way around this would be to put the sets from the AGGREGATE member explicitly in the WHERE clause (slicer).  I realize this is only supported in SSAS 2005 and 2008.  However, after talking with Chris Webb (his blog is here and I highly recommend following his efforts and musings) it is a far more efficient way to filter/slice a query:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members))'    select   {[Week Count]} on columns from   [Adventure Works]    where   ({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}   ,{[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})   This query returns the correct result of (4) weeks.  Additionally, we can count the cross-join members of the two hierarchies in the slicer:   With   member [Week Count] as 'count(existing([Date].[Fiscal Weeks].[Fiscal Week].members)*existing([Customer].[Customer Geography].[Country].members))'    select   {[Week Count]} on columns from   [Adventure Works]    where   ({[Date].[Fiscal Weeks].[Fiscal Week].&[47]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[48]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[49]&[2004],[Date].[Fiscal Weeks].[Fiscal Week].&[50]&[2004]}   ,{[Customer].[Customer Geography].[Country].&[Australia],[Customer].[Customer Geography].[Country].&[United States]})   We get the correct number of (8) here.

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• Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences

  - by Charles Knapp

  Eighty nine percent of consumers quit a brand after one bad experience. With the high cost of acquiring new customers, what can brand leaders do? At the Loyalty World Conference this week in London, global business leaders such as the co-founder of Ben & Jerry’s shared the latest in how to retain customers and boost advocacy. Melissa Boxer and Sundar Swaminathan of Oracle shared that by taking an outside-in approach, you can deliver a differentiated, loyalty-building experience throughout the customer lifecycle, from researching and selecting through to using and recommending. To transform customer experiences, you need to integrate your brand’s social, marketing, and loyalty functions from the commonplace silos. Three key strategies: Know more and understand, unifying and capturing insights across touch points to better understand who to serve, how to serve, and when to serve.  Connect and engage across social and traditional channels, empowering a relationship ecosystem between social communities, customers, and employees. Make the personalized experience easy and rewarding. Visit us on twitter.com/oraclecrm to learn more useful highlights from the #lwconf conference.

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• Oracle Product Hub: Customer Perspectives at the OpenWorld

  - by Mala Narasimharajan

   By Rohit Tandon The Oracle Product Hub (OPH) Product Strategy team will be hosting a customer session dedicated to OPH at Oracle Openworld. Oracle Product Information Management strategy team will have the pleasure to present this session with Motorola Mobility Solutions.  . In this session, you will hear how Motorola Solutions utilizes OPH to meet their IT and business needs. Arif Girniwala, (MDM Lead, Motorola) and Chirag Jariwala (Manager, Deloitte Consulting) will cover the following topics amongst others: How does Motorola Solutions decide on what is Product Master Data for their enterprise? What are the Data Governance structures, Users, User roles, User Security etc. within Motorola Solutions?  How does Motorola Solutions integrate, synchronize and leverage OPH with Agile PLM?       4.  What is the Oracle Product Hub strategy and roadmap (Speaker - Sachin Patel, Director Oracle Product Hub Strategy)       5.  What are the implementation best practices for Oracle Product Hub (Speaker - Srikant Bevara, Sr. Manager, Oracle   Product Hub product management) If you're interested in hearing more about the above then I recommend attending this session: Customer Perspectives: Master Product Data: Strategies for Effective Product Information Management with Motorola Mobility Solutions (CON8834) Tuesday October, 2nd 10:15am - 11:15am Moscone West - 3001 We hope to see you at OOW 2012 and stay in touch via our future blogs!  For a list of all Oracle MDM sessions click here. 

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• Oracle OpenWorld Interactive Customer Panels

  - by kellsey.ruppel

  Oracle OpenWorld attendees regularly report that their interactions with fellow Oracle customers represent the most valuable aspect of the conference. This year, four customer panels will promote these valuable Oracle WebCenter interactions, including:  Building Next-Generation Portals: An Interactive Customer Panel Discussion  (Wednesday, October 3, 5:00 p.m., Moscone West 3000, session ID# CON8900) With panelists from Aramark, Canadian Partnership Against Cancer, Los Angeles Department of Building & Safety, Los Angeles Department of Water & Power and Siemens Healthcare Becoming a Social Business: Stories from the Front Lines of Change (Thursday, October 4, 11:15 a.m., Moscone West 3001, session ID# CON8899) Featuring University of Louisville Land Mines, Potholes, and Dirt Roads: Navigating the Way to Enterprise Content Management Nirvana  (Thursday, October 4, 12:45 p.m., Moscone West 3001, session ID# 8898) Including panelists from Critigen and Alberta, Canada's Department of Agricultural and Rural Development Using Web Experience Management to Drive Online Marketing Success (Thursday, October 4, 2:15 p.m., Moscone West 3001, session ID# CON8897)  Featuring panelists from Ancestry.com and Arbonne We hope you’ll join us to learn first-hand from Oracle WebCenter customers as they share best practices and lessons learned when implementing Oracle WebCenter. Looking for a guide of all the Oracle WebCenter sessions at Oracle OpenWorld? Be sure to download the Oracle WebCenter Focus OnGuide!

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• Solaris 11 Customer Maintenance Lifecycle

  - by user12244672

  Hi Folks, Welcome to my new blog, http://blogs.oracle.com/Solaris11Life , which is all about the Customer Maintenance Lifecycle for Image Packaging System (IPS) based Solaris releases, such as Solaris 11. It'll include policies, best practices, clarifications, and lots of other stuff which I hope you'll find useful as you get up to speed with Solaris 11 and IPS.   Let's start with a version of my Solaris 11 Customer Maintenance Lifecycle presentation which I gave at this year's Oracle Open World and at the recent Deutsche Oracle Anwendergruppe (DOAG - German Oracle Users Group) conference in Nürnberg. Some of you may be familiar with my Patch Corner blog, http://blogs.oracle.com/patch , which fulfilled a similar purpose for System V [five] Release 4 (SVR4) based Solaris releases, such as Solaris 10 and below. Since maintaining a Solaris 11 system is quite different to maintaining a Solaris 10 system, I thought it prudent to start this 2nd parallel blog for Solaris 11. Actually, I have an ulterior motive for starting this separate blog.  Since IPS is a single tier packaging architecture, it doesn't have any patches, only package updates.  I've therefore banned the word "patch" in Solaris 11 and introduced a swear box to which my colleagues must contribute a quarter [$0.25] every time they use the word "patch" in a public forum.  From their Oracle Open World presentations, John Fowler owes 50 cents, Liane Preza owes $1.25, and Bart Smaalders owes 75 cents.  Since I'm stinging my colleagues in what could be a lucrative enterprise, I couldn't very well discuss IPS best practices on a blog called "Patch Corner" with a URI of http://blogs.oracle.com/patch.  I simply couldn't afford all those contributions to the "patch" swear box. :) Feel free to let me know what topics you'd like covered - just post a comment in the comment box on the blog. Best Wishes, Gerry.

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• El éxito del Customer Experience

  - by Noelia Gomez

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Desde hace más de un año Oracle está apostando por soluciones que supongan un cambio en la gestión de la relación con el cliente, mejorando su experiencia para fidelizarle mientras las empresas ahorran en costes. Por otro lado, son muchas las empresas las que se han dado cuenta de esta necesidad y de que las redes sociales permiten una conexión con el cliente que antes no se había logrado, pudiendo detectar necesidades antes desconocidas. Por todo ello, el pasado 29 de Octubre Contact Center, en colaboración con Oracle, quiso invitar la los especialistas de Customer Experience de las mayores empresas de España en una jornada ejecutiva para descubrir las novedades en este área e intercambiar opiniones con otros expertos. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Fernando Rumbero, Iberia Applications Cluster Leader de Oracle, abrió las ponencias hablando de la “Tercera Revolución”, una presentación que nos abrió la perspectiva de la realidad en la que vivimos, clientes, usuarios y empresas. Por su parte, Victor Lopez, Sales Consulting Director de Oracle, nos condujo en Un recorrido por el mundo del cliente para lograr ofrecer una experiencia que este espera. Después, conocimos casos prácticos de la mano de Albert Valls, especialista en CX, que nos mostró los resultados de algunos de nuestros clientes y como han logrado alcanzar sus objetivos. Tras un breve descanso que dio lugar al networking, escuchamos a la ponencia más esperada de la jornada: ¿Por qué Linkedin tienen 249 millones de usuarios? Francesc Arbiol, Head of Iberia, Linkedin, fue el responsable de responder a esta pregunta, dándonos las claves para ofrecer un servicio de alta calidad y rentable con Oracle RightNow. En el momento para preguntas y respuestas, moderado por Guillermo San Roman, Applications Sales Director de Oracle, los asistentes estuvieron muy activos y fueron muchas las interacciones con los ponentes y entre los propios asistentes. En este espacio se pusieron de manifiesto las preguntas más latentes de este escenario: ¿Estamos preparados para dar respuesta y comprender al cliente de hoy? ¿Cómo dirigir y priorizar las actividades para alcanzar el mejor resultado?Infraestructuras y claves para aprender a liderar la experiencia de cliente. ¿Cómo integrar a todas las áreas de la empresa en el proceso de Customer Experience? Proactividad y multicanalidad: dos principios básicos en el Customer Experience La jornada se cerró con un coctel en el que el prevaleció el intercambio de opiniones y encuentros entre profesionales. Sin duda un evento de los que te hacen irte a casa con miles de ideas en la cabeza. ¿Estuviste en el encuentro? Cuéntanos, ¿qué te pareció? ¿No pudiste asistir? Ponte en contacto con nosotros y nos acercaremos a tu oficina.   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Customer Perspectives: Oracle Data Integrator

  - by Julien Testut

  Normal 0 false false false EN-US X-NONE X-NONE The Data Integration Product Management team will be hosting a customer panel session dedicated to Oracle Data Integrator at Oracle OpenWorld. I will have the pleasure to present this session with three of our customers: Paychex, Ross Stores and Turkcell. In this session, you will hear how Paychex, Ross Stores and Turkcell utilize Oracle Data Integrator to meet their IT and business needs. Our customers will be able to share with you how they use ODI in their environments, best practices, lessons learned and benefits of implementing Oracle Data Integrator. If you're interested in hearing more about how our customers use Oracle Data Integrator then I recommend attending this session: Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Customer Perspectives: Oracle Data Integrator Wednesday October, 3rd, 1:15PM - 2:15PM Marriott Marquis – Golden Gate C3 v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} The Data Integration track at OpenWorld covers variety of topics and speakers. In addition to product management of Oracle GoldenGate, Oracle Data Integrator, and Enteprise Data Quality presenting product updates and roadmap, we have several customer panels and stand-alone sessions featuring select customers such as St. Jude Medical, Raymond James, Aderas, Turkcell, Paychex, Comcast, Ticketmaster, Bank of America and more. You can see an overview of Data Integration sessions here.  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} If you are not able to attend OpenWorld, please check out our latest resources for Data Integration and Oracle GoldenGate. In the coming weeks you will see more blogs about our products’ new capabilities and what to expect at OpenWorld. We hope to see you at OpenWorld and stay in touch via our future blogs. v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Best way to model Customer <--> Address

  - by Jen

  Every Customer has a physical address and an optional mailing address. What is your preferred way to model this? Option 1. Customer has foreign key to Address Customer (id, phys_address_id, mail_address_id) Address (id, street, city, etc.) Option 2. Customer has one-to-many relationship to Address, which contains a field to describe the address type Customer (id) Address (id, customer_id, address_type, street, city, etc.) Option 3. Address information is de-normalized and stored in Customer Customer (id, phys_street, phys_city, etc. mail_street, mail_city, etc.) One of my overriding goals is to simplify the object-relational mappings, so I'm leaning towards the first approach. What are your thoughts?

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