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  • How to display incoming trunk name at called device end with Asterisk?

    - by netmano
    We have an Asterisk with FreePBX, and using Grandstream and Panasonic VoIP phones. Now when an incoming call rings on the phones only displays "Line 1" (as it is configured at account 1 on phone) and the caller number. We would need to see the trunk name where the call comes. Please, suggest how can be achieved. I was wondering about rewriting the callerID to extend by the trunk name (like "LP - +12345").

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  • [iptables] Why do 'iptables -A OUTPUT -j REJECT' at the end of the chain OUTPUT override the previous rules??

    - by Serge
    Those are my IPTABLES rules: iptables -A INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT iptables -A OUTPUT -p tcp --dport 22 -j ACCEPT iptables -A OUTPUT -p udp --dport 22 -j ACCEPT iptables -A OUTPUT -p tcp --dport 80 -j ACCEPT iptables -A OUTPUT -p udp --dport 53 -j ACCEPT iptables -A OUTPUT -p tcp --dport 53 -j ACCEPT iptables -A INPUT -p tcp --dport 80 -j ACCEPT iptables -A INPUT -p tcp -m tcp --dport 22 -m state --state NEW -m recent --set --name DEFAULT --rsource iptables -A INPUT -p tcp -m tcp --dport 22 -m state --state NEW -m recent --update --seconds 180 --hitcount 4 --name DEFAULT --rsource -j DROP iptables -A INPUT -p tcp -m state --state NEW --dport 22 -j ACCEPT iptables -A OUTPUT -j REJECT iptables -A INPUT -j REJECT iptables -A FORWARD -j REJECT Im using a remote ssh conetion to set them up, but after i set: iptables -A OUTPUT -j REJECT My connection get lost. I have read all the documentation for Iptables and i can figure out anything, the global Rejects for INPUT work well because i can access to the web page but i get a timeout for ssh. Any idea? Thanks

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  • Looking at desktop virtualization, but some users need 3D support. Is HP Remote Graphics a viable solution?

    - by Ryan Thompson
    My company is looking at desktop virtualization, and are planning to move all of the desktop compute resources into the server room or data center, and provide users with thin clients for access. In most cases, a simple VNC or Remote Desktop solution is adequate, but some users are running visualizations that require 3D capability--something that VNC and Remote Desktop cannot support. Rather than making an exception and providing desktop machines for these users, complicating out rollout and future operations, we are considering adding servers with GPUs, and using HP's Remote Graphics to provide access from the thin client. The demo version appears to work acceptably, but there is a bit of a learning curve, it's not clear how well it would work for multiple simultaneous sessions, and it's not clear if it would be a good solution to apply to non-3D sessions. If possible, as with the hardware, we want to deploy a single software solution instead of a mishmash. If anyone has had experience managing a large installation of HP Remote Graphics, I would appreciate any feedback you can provide.

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  • Openfire: Granular alerts

    - by R.S.
    Our organization has had an Openfire server up and running for about a year now. So far we have used it for messaging in the I.T. Dept and Alerts to all users. We hit a snag this week when one system went down and several notifications were sent out to inform users of progress. Some of the users were Radiologists that do not use the particular system in question and these users found it more of an annoyance than informative. Since that I have been tasked with finding a more granular system for alerts. I am confident that Openfire can handle this and I have just about settled on a way of getting this to work. My idea is to create a half dozen or so users. For example: Staff, Doctor, Assitant and Supervisor. Using spark as our messenger has worked great so far so I would like to stick with that if possible. With that in mind, under advanced login features the resource name can be changed to something unique and non-unique users can log in under the same account, however, when a message is sent to one of these users, the message delivery is inconsistent. Currently I have 4 users under the Assistant user and it seems only 1 of the users receives the messages. Is this scenario even possible? I am avoiding working with the groups in Openfire because the function is atrocious. I could possibly integrate the system into our Active directory but I don’t think that will get us to a workable solution any quicker or more efficiently.

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  • Enterprise IPv6 Migration - End of proxypac ? Start of Point-to-Point ? +10K users

    - by Yohann
    Let's start with a diagram : We can see a "typical" IPv4 company network with : An Internet acces through a proxy An "Others companys" access through an dedicated proxy A direct access to local resources All computers have a proxy.pac file that indicates which proxy to use or whether to connect directly. Computers have access to just a local DNS (no name resolution for google.com for example.) By the way ... The company does not respect the RFC1918 internally and uses public addresses! (historical reason). The use of internet proxy explicitly makes it possible to not to have problem. What if we would migrate to IPv6? Step 1 : IPv6 internet access Internet access in IPv6 is easy. Indeed, just connect the proxy in Internet IPv4 and IPv6. There is nothing to do in internal network : Step 2 : IPv6 AND IPv4 in internal network And why not full IPv6 network directly? Because there is always the old servers that are not compatible IPv6 .. Option 1 : Same architecture as in IPv4 with a proxy pac This is probably the easiest solution. But is this the best? I think the transition to IPv6 is an opportunity not to bother with this proxy pac! Option 2 : New architecture with transparent proxy, whithout proxypac, recursive DNS Oh yes! In this new architecture, we have: Explicit Internet Proxy becomes a Transparent Internet Proxy Local DNS becomes a Normal Recursive DNS + authorative for local domains No proxypac Explicit Company Proxy becomes a Transparent Company Proxy Routing Internal Routers reditect IP of appx.ext.example.com to Company Proxy. The default gateway is the Transparent Internet proxy. Questions What do you think of this architecture IPv6? This architecture will reveal the IP addresses of our internal network but it is protected by firewalls. Is this a real big problem? Should we keep the explicit use of a proxy? -How would you make for this migration scenario? -And you, how do you do in your company? Thanks! Feel free to edit my post to make it better.

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  • How to create a new text file in DOS with the end result allowing me to rename the file?

    - by Rolo
    I would like an exact duplicate of the following procedure on a Windows computer using mouse clicks: Right Click in a directory and choose New and then Text Document. When one does this, the text file is created with a default name of New Text Document AND it is also highlighted so that I can type in my own file name. I would like to do this in DOS. I don't care what file name is originally created. What I want is for the name of the file to automatically be highlighted / able to be renamed, so that I can rename it. How can DOS execute / simulate a rename command / an F2 being pressed on the keyboard to a file that it has just created?

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  • Solutions on how to use an OS X calendar as a more perfect time tracking solution for 5-10 users in a small agency?

    - by jnthnclrk
    I really like OS X's iCal. Entering events is easy with the mouse and it also gives you a very real visual sense of how long tasks take to complete. We often work remotely in our organisation, so we use a few shared calendars between key individuals to provide us with an overview of hours worked, availability & schedule conflicts without too much disruption to our various, hectic workflows. It really is a neat solution, especially on shared tasks. How many times have you tasked a remote colleague and then lost the thread on whether that task was completed or not? With shared calendars you get a much clearer idea of what your people are working on without having to pick up the phone or compose a chat. However, there are a few areas where this approach fails... iCloud syncing often needs to be re-jiggered The "view only" option on shared calendars does not seem to work, which makes all shared calendars editable by others There is no decent reporting with this workflow There is no task categorisation or tagging Things get very busy in iCal when working with more than 2 shared calendars I've looked at a few task management apps like Basecamp and Harvest, but nothing appears to let me edit my calendar natively and then sync with a 3rd party. Interested in solutions to improve the above workflow and enable us to elegantly increase the amount of users.

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  • why Apache with ssl but back end weblogic without ssl works?

    - by huangli
        Hello everyone. my question is very simple . The link below is a picture about my architecture. https://docs.google.com/open?id=0BxSXbpgYIZVOR212RVk4ZDN1Sm8.      The pic above shows the architecture right now and it works correctly ! which means I could visit apache with url https//apchehost:8080, could not visit the web app with https served by weblogic but I could visit these app with https served by Apache(Apache is proxy server).      My question is why the Apache is configured with ssl but weblogic without ssl works ? I think weblogic should also configured with ssl . If this works , what about security level ? Is the ssl really works if only Apache configured with ssl but Weblogic without it ? Thanks . condition: Apache 2.2.17 with weblogic module mod_wl_22.so Weblogic: 10.3 OS: Windows server 2003

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  • Do 7.2k SATA drives and a hardware raid controller always end with trouble?

    - by xelco52
    I'm reading the FreeNAS userguide and came across the statement: Note that hardware RAID configured as JBOD may still detach disks that do not respond in time; and as such may require TLER/CCTL/ERC-enabled disks to prevent drive dropouts. I'm using a '3Ware 9550SX-8LP RAID Controller' and see quite a few stories of people successfully running raid5 on 7.2k consumer SATA drives without issue. Are detached disks only a theoretical problem, or should I expect this to be a common occurrence?

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  • package manager cannot create users? installation script fails?

    - by RapidWebs
    It seems that when trying to install any package which requires the creation of a system User and Group, the installer fails with the error: install: invalid user 'username' When it happened the first time, I assumed it was related to the package, or it's installation script. But now I am attempting a different package, and alas, the same issue arises! note: /etc/passwd and /etc/group is not chattr -i Here is the example output from an attempted installation (of varnish): Selecting previously unselected package varnish. Unpacking varnish (from .../varnish_3.0.2-1ubuntu0.1_amd64.deb) ... Processing triggers for man-db ... Setting up libvarnishapi1 (3.0.2-1ubuntu0.1) ... Setting up varnish (3.0.2-1ubuntu0.1) ... install: invalid user `varnish' dpkg: error processing varnish (--configure): subprocess installed post-installation script returned error exit status 1 Processing triggers for libc-bin ... ldconfig deferred processing now taking place Errors were encountered while processing: varnish note: running ubuntu 12.04 For now, I have resolved the issue by manually creating the users, and running apt-get install -f, but this does not resolve the actual issue. Any ideas?

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  • Anyone recommend a program to print multiple HTML files at once for end users?

    - by Keith Bentrup
    I have some clients with multiple html files in folders that are occasionally updated & printed. They would like to be able to print them all at once without having to open each one. I typically do this with a quick command for myself, but I'm unaware of any freeware to do this. After a google search, I'm not finding one, so I'm hoping someone can help. I'd rather not use a script to do this for various security/ease of use/familiarity reasons, I'd rather be able to just point to a simple program they can download and use on their windows desktops. Anyone know of one or some other easy solution to do this? Maybe I'm overlooking the obvious. If anyone's curious, this is what I do for myself (not for my clients): for %h in (*.html) do type "%h" >> all.htm then open all.htm & print. If I need a page break on each doc, I just search and replace in all.htm </body> with <p style="page-break-after:always">&nbsp;</p></body>. It's quick & simple, but too unfamiliar for them. Thanks!

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  • Why are my SharePoint downloads not completing for outside users?

    - by CT
    I am using WSS 3.0 with Microsoft Server 2003. I am running into the following problem. On a pretty frequent basis, outside users are having trouble downloading documents. Some downloads are completing while the download is still incomplete. So for instance, a PDF is a 17MB file. If I download it from within the office, all 17MBs are downloaded and it opens. If I download it from an outside connection, it may download anywhere from 5-10 MB of the file and then say it is complete. When these partial downloads are opened, it gives the user the error, this file is corrupt and cannot be repaired. I have solved this problem on some of the occasions by simply deleting the document and uploading a new copy of the document. This does not always work. Are there known bugs? Are the Internet settings that need to be modified on the outside user's machine? Does anyone else run into this?

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  • .NET Properties - Use Private Set or ReadOnly Property?

    - by tgxiii
    In what situation should I use a Private Set on a property versus making it a ReadOnly property? Take into consideration the two very simplistic examples below. First example: Public Class Person Private _name As String Public Property Name As String Get Return _name End Get Private Set(ByVal value As String) _name = value End Set End Property Public Sub WorkOnName() Dim txtInfo As TextInfo = _ Threading.Thread.CurrentThread.CurrentCulture.TextInfo Me.Name = txtInfo.ToTitleCase(Me.Name) End Sub End Class // ---------- public class Person { private string _name; public string Name { get { return _name; } private set { _name = value; } } public void WorkOnName() { TextInfo txtInfo = System.Threading.Thread.CurrentThread.CurrentCulture.TextInfo; this.Name = txtInfo.ToTitleCase(this.Name); } } Second example: Public Class AnotherPerson Private _name As String Public ReadOnly Property Name As String Get Return _name End Get End Property Public Sub WorkOnName() Dim txtInfo As TextInfo = _ Threading.Thread.CurrentThread.CurrentCulture.TextInfo _name = txtInfo.ToTitleCase(_name) End Sub End Class // --------------- public class AnotherPerson { private string _name; public string Name { get { return _name; } } public void WorkOnName() { TextInfo txtInfo = System.Threading.Thread.CurrentThread.CurrentCulture.TextInfo; _name = txtInfo.ToTitleCase(_name); } } They both yield the same results. Is this a situation where there's no right and wrong, and it's just a matter of preference?

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  • Program instantly closing [migrated]

    - by Ben Clayton
    I made this program and when I compiled it there were no errors but the program just instantly closed, any answers would be appreciated. #include <iostream> //Main commands #include <string> // String commands #include <windows.h> // Sleep using namespace std; int main () { //Declaring variables float a; bool end; std::string input; end = false; // Making sure program doesn't end instantly cout << "Enter start then the number you want to count down from." << ".\n"; while (end = false){ cin >> input; cout << ".\n"; if (input.find("end") != std::string::npos) // Ends the program if user types end end = true; else if (input.find("start" || /* || is or operator*/ "restart") != std::string::npos) // Sets up the countdown timer if the user types start { cin >> a; cout << ".\n"; while (a>0){ Sleep(100); a = a - 0.1; cout << a << ".\n"; } cout << "Finished! Enter restart and then another number, or enter end to close the program" << ".\n"; } else // Tells user to start program cout << "Enter start"; } return 0; // Ends program when (end = true) }

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  • Anyone using a CMS with a DAM back-end for Asset Management?

    - by Valien
    Anyone here have any experience with using a CMS system for content and populating the site with images/assets from a DAM system? Working with a large number of assets (photos, logos, files, etc) that will be stored on a DAM system for management, revisions, etc. Would like to build a front-end system to help serve up the assets for the users as well as keep the general site updated with non-asset information (like what's new, faq's, etc.) Any ideas/thoughts on this from anyone who has been down this path? Thanks! ~Allen

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  • End User Ad-Hoc Reporting Tool: Microsoft SQL Server Management Studio or Microsoft Access?

    - by schultkl
    Our centralized IT department has suggested two primary ad hoc query tools for our general user base of approximately 200 staff members: Microsoft SQL Server Management Studio 2008 (SSMS) Microsoft Access 2003 Environment The backend database is a read-only Microsoft SQL Server 2005 database. The schema is 400+ tables; allowing access to the raw data for our general staff would be a disaster. We will be building an "abstraction layer" over the raw data for our general staff to run ad hoc queries against. The abstraction layer will most likely contain a number of views. A number of users have basic knowledge in Microsoft Access; none have used SSMS. Which of the above tools (or alternative) would be best for a decidedly non-techie user base of approximately 200 people? What are the pros and cons of each? Also, the IT department has suggested teaching people T-SQL so they may use SSMS. Is this reasonable?

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  • Are there issues with tables using an autonumber as a primary key in a back-end ms access db?

    - by owlie
    I inherited an MS Access database at my office that is heavily used by several people over the network. This causes many issues with data collisions and locks. I want to split the db so that each user has thier own front-end app and maintain the core data on the server. Several of the tables use an autonumber:sequence:long as thier primary key - in researching how to perform the split I've come across several posts that hint this can cause issues when distributing a database but I haven't been able to find anything solid. The issue seems to be that a user can begin a new record and receive the next autonumber but a second user can create a new record within a short interval and receive the same autonumber resulting in an error? Does Jet handle this correctly or are there autonumber issues with a FE/BE database? If it's an unlikely-but-possile occurance I'm sure it will still be much better than what my users are currently experiencing but I'd like to know if there are ways I can minimize such issues. Thanks for your help!

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  • Matlab code works with one version but not the other

    - by user1325655
    I have a code that works in Matlab version R2010a but shows errors in matlab R2008a. I am trying to implement a self organizing fuzzy neural network with extended kalman filter. I have the code running but it only works in matlab version R2010a. It doesn't work with other versions. Any help? Code attach function [ c, sigma , W_output ] = SOFNN( X, d, Kd ) %SOFNN Self-Organizing Fuzzy Neural Networks %Input Parameters % X(r,n) - rth traning data from nth observation % d(n) - the desired output of the network (must be a row vector) % Kd(r) - predefined distance threshold for the rth input %Output Parameters % c(IndexInputVariable,IndexNeuron) % sigma(IndexInputVariable,IndexNeuron) % W_output is a vector %Setting up Parameters for SOFNN SigmaZero=4; delta=0.12; threshold=0.1354; k_sigma=1.12; %For more accurate results uncomment the following %format long; %Implementation of a SOFNN model [size_R,size_N]=size(X); %size_R - the number of input variables c=[]; sigma=[]; W_output=[]; u=0; % the number of neurons in the structure Q=[]; O=[]; Psi=[]; for n=1:size_N x=X(:,n); if u==0 % No neuron in the structure? c=x; sigma=SigmaZero*ones(size_R,1); u=1; Psi=GetMePsi(X,c,sigma); [Q,O] = UpdateStructure(X,Psi,d); pT_n=GetMeGreatPsi(x,Psi(n,:))'; else [Q,O,pT_n] = UpdateStructureRecursively(X,Psi,Q,O,d,n); end; KeepSpinning=true; while KeepSpinning %Calculate the error and if-part criteria ae=abs(d(n)-pT_n*O); %approximation error [phi,~]=GetMePhi(x,c,sigma); [maxphi,maxindex]=max(phi); % maxindex refers to the neuron's index if ae>delta if maxphi<threshold %enlarge width [minsigma,minindex]=min(sigma(:,maxindex)); sigma(minindex,maxindex)=k_sigma*minsigma; Psi=GetMePsi(X,c,sigma); [Q,O] = UpdateStructure(X,Psi,d); pT_n=GetMeGreatPsi(x,Psi(n,:))'; else %Add a new neuron and update structure ctemp=[]; sigmatemp=[]; dist=0; for r=1:size_R dist=abs(x(r)-c(r,1)); distIndex=1; for j=2:u if abs(x(r)-c(r,j))<dist distIndex=j; dist=abs(x(r)-c(r,j)); end; end; if dist<=Kd(r) ctemp=[ctemp; c(r,distIndex)]; sigmatemp=[sigmatemp ; sigma(r,distIndex)]; else ctemp=[ctemp; x(r)]; sigmatemp=[sigmatemp ; dist]; end; end; c=[c ctemp]; sigma=[sigma sigmatemp]; Psi=GetMePsi(X,c,sigma); [Q,O] = UpdateStructure(X,Psi,d); KeepSpinning=false; u=u+1; end; else if maxphi<threshold %enlarge width [minsigma,minindex]=min(sigma(:,maxindex)); sigma(minindex,maxindex)=k_sigma*minsigma; Psi=GetMePsi(X,c,sigma); [Q,O] = UpdateStructure(X,Psi,d); pT_n=GetMeGreatPsi(x,Psi(n,:))'; else %Do nothing and exit the while KeepSpinning=false; end; end; end; end; W_output=O; end function [Q_next, O_next,pT_n] = UpdateStructureRecursively(X,Psi,Q,O,d,n) %O=O(t-1) O_next=O(t) p_n=GetMeGreatPsi(X(:,n),Psi(n,:)); pT_n=p_n'; ee=abs(d(n)-pT_n*O); %|e(t)| temp=1+pT_n*Q*p_n; ae=abs(ee/temp); if ee>=ae L=Q*p_n*(temp)^(-1); Q_next=(eye(length(Q))-L*pT_n)*Q; O_next=O + L*ee; else Q_next=eye(length(Q))*Q; O_next=O; end; end function [ Q , O ] = UpdateStructure(X,Psi,d) GreatPsiBig = GetMeGreatPsi(X,Psi); %M=u*(r+1) %n - the number of observations [M,~]=size(GreatPsiBig); %Others Ways of getting Q=[P^T(t)*P(t)]^-1 %************************************************************************** %opts.SYM = true; %Q = linsolve(GreatPsiBig*GreatPsiBig',eye(M),opts); % %Q = inv(GreatPsiBig*GreatPsiBig'); %Q = pinv(GreatPsiBig*GreatPsiBig'); %************************************************************************** Y=GreatPsiBig\eye(M); Q=GreatPsiBig'\Y; O=Q*GreatPsiBig*d'; end %This function works too with x % (X=X and Psi is a Matrix) - Gets you the whole GreatPsi % (X=x and Psi is the row related to x) - Gets you just the column related with the observation function [GreatPsi] = GetMeGreatPsi(X,Psi) %Psi - In a row you go through the neurons and in a column you go through number of %observations **** Psi(#obs,IndexNeuron) **** GreatPsi=[]; [N,U]=size(Psi); for n=1:N x=X(:,n); GreatPsiCol=[]; for u=1:U GreatPsiCol=[ GreatPsiCol ; Psi(n,u)*[1; x] ]; end; GreatPsi=[GreatPsi GreatPsiCol]; end; end function [phi, SumPhi]=GetMePhi(x,c,sigma) [r,u]=size(c); %u - the number of neurons in the structure %r - the number of input variables phi=[]; SumPhi=0; for j=1:u % moving through the neurons S=0; for i=1:r % moving through the input variables S = S + ((x(i) - c(i,j))^2) / (2*sigma(i,j)^2); end; phi = [phi exp(-S)]; SumPhi = SumPhi + phi(j); %phi(u)=exp(-S) end; end %This function works too with x, it will give you the row related to x function [Psi] = GetMePsi(X,c,sigma) [~,u]=size(c); [~,size_N]=size(X); %u - the number of neurons in the structure %size_N - the number of observations Psi=[]; for n=1:size_N [phi, SumPhi]=GetMePhi(X(:,n),c,sigma); PsiTemp=[]; for j=1:u %PsiTemp is a row vector ex: [1 2 3] PsiTemp(j)=phi(j)/SumPhi; end; Psi=[Psi; PsiTemp]; %Psi - In a row you go through the neurons and in a column you go through number of %observations **** Psi(#obs,IndexNeuron) **** end; end

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  • CRMIT’s HIGH VALUE CRM++ PLUGINS FOR CRM On DEMAND

    - by Soumo Das
    Customer satisfaction and experience being the two most considerable factors, these days businesses are on the lookout for automation tools that are world class, agile and keep quality at its core. CRMIT has developed such tools using cutting edge technologies and abstracting industry best practices and R&D.  Self Service Portal  With customers being so meticulous about regular updates and reliable access to their data, administrators just cannot think of walking a thin line. Surviving without a resource that provides a track of customer requirements for services available 24 x 7 can severely affect the productivity. In such a scenario, CRMIT’s Self Service Portal (SSP) is the best solution. This not only tracks the required customer data, but also allows companies to stay in tune with their employees, vendors and stakeholders.   One can directly sign up to become a CRMOD contact and SSP user. One need not use the database, as operations and interactions are d at run time. This is a fully configurable solution that tracks results periodically, thus making it easy for end users. It also offers better security and data visibility that enables users to progress smoothly. Quote and Order Management   When dealing with quotes, contracts and orders becomes complicated, only Quote & Order Management can work as a one-stop solution. CRMIT offers this great tool for managing all this information and for taking care of customer orders and service requirements.  This CRM On Demand plug-in allows one to create a new quote or copy the existing one. Products can be directly added from the product list of CRMOD and the pricing is calculated automatically. Quote can be generated and mailed to the external users in PDF, HTML and XLS formats. This not only allows management of quotes in an enhanced manner, but also supports various billing and tax calculation features that make work effortless.    Report Scheduler  When it comes to analyzing and providing statistics of various business processes currently running in an organization, one cannot depend on manual updates, which sometimes may be inaccurate or even delayed. CRMIT provides a SaaS based powerful solution - Report Scheduler - that allows CRM users to schedule reports as per the frequencies and then receive them as email attachments at the scheduled time.   With this powerful tool, administrators can control the report scheduler for assigning specific reports to specific users. After that, users can login and schedule any assigned report for viewing at particular intervals on monthly, weekly or daily basis. Additionally, users can also copy the mail to external users and can choose the preferred format. The best part is that sharing business data with third party become easy with this and for viewing reports, users need not log into their CRMOD account.  CRM On Demand Offline Solution CRM On-Demand Offline is another great CRM++ extension that allows one to work in both online and offline modes. Synchronizing both the modes is absolutely easy and offers ease while working. CRM OD offline works as an automation tool that not only improves efficiency, but also works as a backup in most cases. It is readily available as a windows application installer and requires users to be online only while validating and synchronizing. The best part is that working in the offline mode also works as a backup. 

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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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  • Reading off a socket until end of line C#?

    - by Omar Kooheji
    I'm trying to write a service that listens to a TCP Socket on a given port until an end of line is recived and then based on the "line" that was received executes a command. I've followed a basic socket programming tutorial for c# and have come up with the following code to listen to a socket: public void StartListening() { _log.Debug("Creating Maing TCP Listen Socket"); _mainSocket = new Socket(AddressFamily.InterNetwork, SocketType.Stream, ProtocolType.Tcp); IPEndPoint ipLocal = new IPEndPoint(IPAddress.Any, _port); _log.Debug("Binding to local IP Address"); _mainSocket.Bind(ipLocal); _log.DebugFormat("Listening to port {0}",_port); _mainSocket.Listen(10); _log.Debug("Creating Asynchronous callback for client connections"); _mainSocket.BeginAccept(new AsyncCallback(OnClientConnect), null); } public void OnClientConnect(IAsyncResult asyn) { try { _log.Debug("OnClientConnect Creating worker socket"); Socket workerSocket = _mainSocket.EndAccept(asyn); _log.Debug("Adding worker socket to list"); _workerSockets.Add(workerSocket); _log.Debug("Waiting For Data"); WaitForData(workerSocket); _log.DebugFormat("Clients Connected [{0}]", _workerSockets.Count); _mainSocket.BeginAccept(new AsyncCallback(OnClientConnect), null); } catch (ObjectDisposedException) { _log.Error("OnClientConnection: Socket has been closed\n"); } catch (SocketException se) { _log.Error("Socket Exception", se); } } public class SocketPacket { private System.Net.Sockets.Socket _currentSocket; public System.Net.Sockets.Socket CurrentSocket { get { return _currentSocket; } set { _currentSocket = value; } } private byte[] _dataBuffer = new byte[1]; public byte[] DataBuffer { get { return _dataBuffer; } set { _dataBuffer = value; } } } private void WaitForData(Socket workerSocket) { _log.Debug("Entering WaitForData"); try { lock (this) { if (_workerCallback == null) { _log.Debug("Initializing worker callback to OnDataRecieved"); _workerCallback = new AsyncCallback(OnDataRecieved); } } SocketPacket socketPacket = new SocketPacket(); socketPacket.CurrentSocket = workerSocket; workerSocket.BeginReceive(socketPacket.DataBuffer, 0, socketPacket.DataBuffer.Length, SocketFlags.None, _workerCallback, socketPacket); } catch (SocketException se) { _log.Error("Socket Exception", se); } } public void OnDataRecieved(IAsyncResult asyn) { SocketPacket socketData = (SocketPacket)asyn.AsyncState; try { int iRx = socketData.CurrentSocket.EndReceive(asyn); char[] chars = new char[iRx + 1]; _log.DebugFormat("Created Char array to hold incomming data. [{0}]",iRx+1); System.Text.Decoder decoder = System.Text.Encoding.UTF8.GetDecoder(); int charLength = decoder.GetChars(socketData.DataBuffer, 0, iRx, chars, 0); _log.DebugFormat("Read [{0}] characters",charLength); String data = new String(chars); _log.DebugFormat("Read in String \"{0}\"",data); WaitForData(socketData.CurrentSocket); } catch (ObjectDisposedException) { _log.Error("OnDataReceived: Socket has been closed. Removing Socket"); _workerSockets.Remove(socketData.CurrentSocket); } catch (SocketException se) { _log.Error("SocketException:",se); _workerSockets.Remove(socketData.CurrentSocket); } } This I thought was going to be a good basis for what I wanted to do, but the code I have appended the incoming characters to a text box one by one and didn't do anything with it. Which doesn't really work for what I want to do. My main issue is the decoupling of the OnDataReceived method from the Wait for data method. which means I'm having issues building a string (I would use a string builder but I can accept multiple connections so that doesn't really work. Ideally I'd like to look while listening to a socket until I see and end of line character and then call a method with the resulting string as a parameter. What's the best way to go about doing this.

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