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• Typical Service Response Time for software verndors [closed]

  - by Miky D

  I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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• How can I rewrite a URL and pass on the original URL as a parameter?

  - by Bobby Jack

  I'm building a site that needs to include a 'check' procedure, to do several initiation tasks for a user's session. Examples include checking whether they're accepting cookies, determining if their IP address grants them specific privileges, etc. Once the check is complete, I need to redirect the user back to the page they originally requested. The plan is to use RewriteCond and map all URLs to an 'initiator' if the user doesn't have a specific cookie set. Let's say I want to rewrite all URLs (ultimately, with some conditions, of course) to: /foo?original_url=... Where the ... is the original URL requested, URL-encoded. The closest I've got is this: RewriteRule ^(.*)$ http://localhost/php/cookie.php$1 [R=301] I can then inspect the original URL, captured in the backreference, via PATH_INFO. However, this is pretty messy - I would much prefer to pass that value as a URL parameter

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• Installing VirtIO drivers in Windows Server 2008

  - by Stefan K.

  We are running a Windows Server 2008 system as a "guest" on a Linux-KVM virtual server (SLES11, with VirtIO support). We have trouble with the system performance and this is possibly due to not using the VirtIO drivers. I don't have much experience with neither KVM not VirtIO. Just heard it this could be the reason for our problem. Questions: The install examples I just found are describing how to install the drivers during Windows setup. Is it possible to install the VirtIO drivers later? We have running software on that system and would like to avoid reinstalling/setup of all these. I already found a page describing how to sign the drivers, which seems to be needed. A good tutorial page (step by step instructions) would be nice. Is there anything like that out there?

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• is there a way to have VIM do incremental search on text files?

  - by Alex

  Is there a way to have VIM do incremental search on text files? Vim already does incremental search within the currently open file. Examples of programs that demonstrate the type of search I'm trying to accomplish are Notational Velocity for MacOS, Resop for windows or SimpleNote for the web. These apps do an instant or incremental search in the files of a specific directory and make it easy/fast to narrow down the file you are looking for or create a new file. I use both but would rather live in one editor.(that being VIM) Is there some plug in that would do this?

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• How to force MS Word 2010 to split words anywhere

  - by Petr Újezdský

  I want Microsoft Word 2010 to force split words exactly where the line ends, even if it is "wrong and unreadable". Font is some monotype (Courier New). The text is in Text field which has fixed width. I found some option in Text field Format - Wrap lines inside. But it only disables / enables whole wrapping. The text will be printed over uniform spaced boxes, each for one letter (postal order). Examples: Current: some text with | looooooooooong word | What i want: some text with looooooo | oooong word | I tried to google it for an hour, but everybody wants the exact opposite (hard spaces etc..)

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• Statsd, Graphite and graphs

  - by w00t

  I've setup Graphite and statsd and both are running well. I'm using the example-client.py from graphite/examples to measure load values and it's OK. I started doing tests with statsd and at first it seemed ok because it generated some graphs but now it doesn't look quite well. First, this is my storage-schema.conf: pattern = .* retentions = 10:2160,60:10080,600:262974 I'm using this command to send data to statsd: echo 'ssh.invalid_users:1|c'| nc -w 1 -u localhost 8126 it executes, I click Update Graph in the Graphite web interface, it generates a line, hit again Update and the line disappears. If I execute the previous command 5 times, the graph line will reach 2 and it will actually save it. Again running the same command two times, graph line reaches 2 and disappears. I can't find what I have misconfigured. The intended use is this: tail -n 0 -f /var/log/auth.log|grep --line-buffered "Invalid user" | while read line; do echo "ssh.invalid_users:1|c" | nc -w 1 -u localhost 8126; done

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• Forward request through IPTables

  - by Jeremy

  I have a server running CentOS with 50 IP addresses on it. I was looking to use it as a proxy server (not just HTTP), but can't find any examples on how to set up the IP Tables. I want to proxy into IP-X and have my request look like its coming from IP-X. I currently do this on squid, but we need to proxy more than just HTTP traffic. Here is an example of the squid config: acl users src 255.255.255.255 #Locked down IP address acl all src 0.0.0.0/0.0.0.0 # http access rules http_access deny !users http_access allow users http_reply_access deny !users http_reply_access allow users icp_access deny all #ip_addresses acl ip3 myip 10.1.1.3 tcp_outgoing_address 10.1.1.3 ip3 Do to IP restrictions I need access to IMAP, POP and SMTP through a proxy. I want to use the server I already pay for that has 50 IPs on it as the proxy server.

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• handle actions diferent to Command with Asterisk::AMI

  - by rkmax

  I'm learning Asterisk :: AMI, but all examples deal with the action Command. i've tryed to run the following action (no success) my $action = $astman->action({ Action => "Agents" }); i have the following sub for print response work fine for Action => 'Command' if i try other thing diferent i dont get response in CMD, how i can get response from others Actions? sub print_response { my $action = shift; print "\nResponse: ", $action->{'Response'}; print "\nMessage: ", $action->{'Message'}; print "\nActionID: ", $action->{'ActionID'}; if(defined $action->{'CMD'}) { print "\nCMD: ", scalar(@{$action->{'CMD'}}); print "\n-------------------------------------------\n"; foreach (@{$action->{'CMD'}}) { print $_, "\n"; } print "\n-------------------------------------------\n"; } print "\nCompleted: ", $action->{'COMPLETED'}; print "\nGood: ", $action->{'GOOD'}; }

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• How to install a proxy LDAP

  - by Jean-Claude

  I have to install an LDAP proxy on a compute cluster frontend. The idea is to avoid the compute nodes to make too many requests on the campus LDAP server. How can I install this to make it work with the school's LDAP? The frontend OS is a RHEL 6.2. I found that I have to install the LDAP server and configure it as a proxy. But all I can find is examples of /etc/openldap/slapd.conf file configuration but after testing different configuration, no results. Furthermore, according to RHEL 6 - Deployment Guide, this config file is obsolete: OpenLDAP no longer reads its configuration from the /etc/openldap/slapd.conf file. Instead, it uses a configuration database located in the /etc/openldap/slapd.d/ directory. Any help is welcomed. Thank you

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• How to map email addresses on subdomains

  - by Glen Little

  Is it possible to create email addresses like these: [email protected] [email protected] [email protected] and have them all handled by one mail server, as three different mail boxes? (Many examples I've seen talk about directing mail to [email protected] into the same mail box as [email protected] - but this is not what I'm looking for.) I haven't specified the server technology being used because I'm wondering if this is generally possible. If you know that server x can do this, please mention it in your answer! Is it correct that MX records can be set to direct email to all subdomains *.mydomain.com to one mail server? Is that still true if there are also web sites at those subdomains (using A records)? Thanks!

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• Which modules can be disabled in apache2.4 on windows

  - by j0h

  I have an Apache 2.4 webserver running on Windows. I am looking into system hardening and the config file httpd.conf. There are numerous load modules and I am wondering which modules I can safely disable for performance and / or security improvements. Some examples of things I would think I can disable are: LoadModule cgi_module others like LoadModule rewrite_module LoadModule version_module LoadModule proxy_module LoadModule setenvif_module I am not so sure they can be disabled. I am running php5 as a scripting engine, with no databases, and that is it. My loaded modules are: core mod_win32 mpm_winnt http_core mod_so mod_access_compat mod_actions mod_alias mod_allowmethods mod_asis mod_auth_basic mod_authn_core mod_authn_file mod_authz_core mod_authz_groupfile mod_authz_host mod_authz_user mod_autoindex mod_dav_lock mod_dir mod_env mod_headers mod_include mod_info mod_isapi mod_log_config mod_cache_disk mod_mime mod_negotiation mod_proxy mod_proxy_ajp mod_rewrite mod_setenvif mod_socache_shmcb mod_ssl mod_status mod_version mod_php5

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• Using iptables to block ALL outgoing traffic from one NIC?

  - by edanfalls

  Hi, I must pretty bad at Googling as this seems like a very basic question but I can't seem to find the answer anywhere... and man iptables is a very long read! I have two NICs - eth0 and eth1 - on a linux box and I want to block ALL outbound traffic (TCP and UDP across all ports) from one of the NICs, so that no traffic makes its way back up to the router. What is the command for this? I have only seen examples with specific ports. Thanks in advance.

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• Using openssl command line tool to encrypt/decrypt data, DES ECB

  - by smsrecv

  Hello How can I create a random 64 bit key for DEC ECB encryption/decryption, and then use the same key for encryption/decryption many times? All this must be done using openssl command line tool. In all the examples I have seen, they do not use a "key", they use "password". But I need a key - array of bytes - because I need to send it to the other party (I don't know which API they use for cryptography.) Then I need to use this key - array of bytes - to encrypt/decrypt data. Thnak you

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• Alien: .rpm -> .deb | Compability / Built per system?

  - by MaddinXx

  At the moment I'm playing a bit with alien (for OpenVZ packages on Debian) and was wondering myself about one question for which I was not able to find an answer anywhere. Therefor I thought it might be smart to ask here :) The question is... If I convert a .rpm to .deb on a system, how compatible is this .deb package? What do I mean? Will the .deb be working on other systems as well or is it per-system, e.g. that on every system the .deb package will be little different? That i386 and x86_64 are different is clear, so this doesn't need to be answered :) Examples that would be nice to know are for example: .deb built on Debian 6 64-bit - Ubuntu 12.04 64-bit (compatible?) .deb built on Debian 6 64-bit - Debian 5 64-bit (compatible?) etc. Thanks anyone reading this / helping me! Regards, Michel

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• What does "Windows is not a real-time operating system" mean?

  - by hydroparadise

  I came across an application called LatencyMon, that apparently does latency monitoring. I have always understood the more of a load you put on the processor, the less responsive, or more latent, the system becomes. However, in the second section of the LatencyMon page, the first sentence says, "Windows is not a real-time operating system". That got me thinking. I mean, is this any different from any other operatiing system like linux, unix, or OS X? Are there any "Real-Time" operating systems? Or is the merely a marketing scheme to get you to buy their product? EDIT: Also, are there any examples of RTOS's out there?

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• How do you do incremental search across multiple text files in VIM?

  - by Alex

  Is there a way to have VIM do incremental search on text files? Vim already does incremental search within the currently open file. Examples of programs that demonstrate the type of search I'm trying to accomplish are Notational Velocity for MacOS, Resop for windows or SimpleNote for the web. These apps do an instant or incremental search in the files of a specific directory and make it easy/fast to narrow down the file you are looking for or create a new file. I use both but would rather live in one editor.(that being VIM) Is there some plug in that would do this?

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• Stop application windows hiding when app loses focus

  - by Bryan

  How can I stop windows on my mac (Mac OS Snow Leopard) from hiding when the app that owns the window loses focus. Not all apps on the mac do this, but Photoshop and Transmission are perfect examples of apps that exhibit this behaviour. It's frustrating when you want to type notes in another app (e.g. word processor), but refer to the contents of the window that hides when you focus the word processor to start typing your notes! There must be an option (or hack) to disable this? I always thought Apple were supposed to be the masters of UI design, but allowing apps to do this seems wrong.

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• Python: how to calculate data received and send between two ipaddresses and ports [closed]

  - by ramdaz

  I guess it's socket programming. But I have never done socket programming expect for running the tutorial examples while learning Python. I need some more ideas to implement this. What I specifically need is to run a monitoring program of a server which will poll or listen to traffic being exchange from different IPs across different popular ports. For example, how do I get data received and sent through port 80 of 192.168.1.10 and 192.168.1.1 ( which is the gateway). I checked out a number of ready made tools like MRTG, Bwmon, Ntop etc but since we are looking at doing some specific pattern studies, we need to do data capturing within the program. Idea is to monitor some popular ports and do a study of network traffic across some periods and compare them with some other data. We would like to figure a way to do all this with Python....

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• Cannot reformat flash drive

  - by user933531

  I have tried to reformat on Ubuntu using gparted, in Windows using their tool, and OSX using Disk Utility. I have also attempted by using the terminal but also failed there. When I verify disk using Disk Utility, I get the following output: Verifying volume “REDSTRIPE” ** /dev/disk2s1 ** Phase 1 - Preparing FAT ** Phase 2 - Checking Directories ** Phase 3 - Checking for Orphan Clusters 168 files, 4507316 KiB free (1126829 clusters) MARK FILE SYSTEM CLEAN? no ***** FILE SYSTEM IS LEFT MARKED AS DIRTY ***** Error: This disk needs to be repaired. Click Repair Disk. But I am unable to repair disk. See OSX examples below:

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• New to Apache: what exacty should my conf file contain for a basic forward proxy?

  - by HankJDoomstorm

  Hi, I was hoping to get some help setting up Apache as a forward proxy, primarily just to know how it's done and for learning. I've found countless examples that look a lot like this: <IfModule mod_proxy> ProxyRequests On ProxyVia On <Proxy *> Allow from all </Proxy> But I'm not sure what to do with that information. What happens in the rest of the conf file? Do I just append it to the bottom and activate all the proxy modules? And if so, why isn't working when I try it with Firefox? Thanks

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• Restricting output to only allow localhost using iptables

  - by Dave Forgac

  I would like to restrict outbound traffic to only localhost using iptables. I already have a default DROP policy on OUTPUT and a rule REJECTing all traffic. I need to add a rule above that in the OUTPUT chain. I have seen a couple different examples for this type of rule, the most common being: -A OUTPUT -o lo -j ACCEPT and -A OUTPUT -o lo -s 127.0.0.1 -d 127.0.0.1 -j ACCEPT Is there any reason to use the latter rather than the former? Can packets on lo have an address other than 127.0.0.1?

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• How to Read XML and Generate SQL Insert

  - by hackerkatt

  I am trying to write a VB Script to read a XML file (downloaded daily) and insert the information into a MSSQL DB. The content of the XML is a list if CDRs (Call Data Records). I need to parse the file and insert the cdr's into a table. I'm a Ruby,Perl,PHP,Javascript,SQL,... programer. But I've really never written any VB Script. I've done some googling and find a number of examples on how to generate XML from a SQL Query, but not the reverse. Any help/suggestions would be greatly appreciated. Thank you!

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• What's the strengths and weaknesses of existing configuration management systems?

  - by Daniel C. Sobral

  I was looking up here for some comparisons between CFEngine, Puppet, Chef, bcfg2, AutomateIt and whatever other configuration management systems might be out there, and was very surprised I could find very little here on Server Fault. For instance, I only knew of the first three links above -- the other two I found on a related google search. So, I'm not interested in what people think is the best one, or which they like. I'd like to know the following: Configuration Management System's name. Why it was created (as opposed to using an existing solution). Relative strengths. Relative weaknesses. License. Link to project and examples.

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• Serve PHP page in web root but show contents in subdirectories

  - by David

  I have a web site on a shared hosting server. My directory layout looks like this /home /user /public_html /pics /family There is an index.php file in public_html. I need help writing .htaccess rules that will Serve the index.php file when www.domain.org is requested Force the user back to public_html when www.domain.org/pics is requested Allow the user to see the directory contents when www.domain.org/pics/family is requested I experimented with a lot of combinations of RewriteCond and RewriteRule, but I don't understand the documentation and examples well enough to know if what I want to do is even possible. The web server application is some version of Apache.

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• Combine two or more tables into a third separate table

  - by Samuel

  Hi community, I have an excel workbook that has three pivot tables in it. What I am wanting to do is create a fourth table that combines the data from all three of the other tables. Essentially I want to concatenate the tables together but still preserve the source tables. Another criteria of what I am wanting to do is if I add a row to any of the source tables it must update the combined table and it must work with x amount of rows where x could be any size. I know I am asking a lot but I would be so grateful if I could get some help working this out. I am comfortable with using either VBA or native excel to solve this. If you guys need examples I will be happy to upload some.

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