Maxtor 500GB external hard drive not being detected but power is going to it?
- by ClarkeyBoy
I have 2 * Maxtor Onetouch 4 Lite 500GB external hard drives (part no. 9NT2A4-500). They both used to work fine on my old laptop (an Acer) but I have not used them for about a year, since my laptop was stolen and I got this one (also an Acer [Aspire 7738G]). I have one plugged into the mains with one of the leads I believe was supplied with them. It appears to be receiving power as it is warm and the power light (on the unit itself) is on; also the mains adapter is fairly warm.
I also have it plugged into my laptop with a USB lead which I have tested on my mp3 player (so I know it works). However my hard drive is not showing on my computer. I have tried checking for new hardware, installing the software that was supplied with it, checking drive letters in case it is registered as C: or something stupid, checking for problems etc... I can't find any cause for it to do this. It does appear to be starting up and, possibly, shutting down and restarting constantly (that's what it sounds like altho I can't be certain).
I have had both hard drives stored in different places for the last year and they're both doing the same thing.. if it was only one then I'd guess it had got damaged or corrupted or something but since it is both I doubt this is it. The only things in common with both of them are the leads and the laptop, however I know the USB lead works and guess the mains lead works as there is power going to the unit.
Has anyone come across this before or does anyone have any idea what the cause / solution to the problem is? Any help would be greatly appreciated.
Regards,
Richard
