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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Announcing SO-Aware Test Workbench

    - by gsusx
    Yesterday was a big day for Tellago Studios . After a few months hands down working, we announced the release of the SO-Aware Test Workbench tool which brings sophisticated performance testing and test visualization capabilities to theWCF world. This work has been the result of the feedback received by many of our SO-Aware and Tellago customers in terms of how to improve the WCF testing. More importantly, with the SO-Aware Test Workbench we are trying to address what has been one of the biggest challenges...(read more)

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  • Entity/Component based engine rendering separation from logic

    - by Denis Narushevich
    I noticed in Unity3D that each gameObject(entity) have its own renderer component, as far I understand, such component handle rendering logic. I wonder if it is a common practice in entity/component based engines, when single entity have renderer components and logic components such as position, behavior altogether in one box? Such approach sound odd to me, in my understanding entity itself belongs to logic part and shouldn't contain any render specific things inside. With such approach it is impossible to swap renderers, it would require to rewrite all that customized renderers. The way I would do it is, that entity would contain only logic specific components, like AI,transform,scripts plus reference to mesh, or sprite. Then some entity with Camera component would store all references to object that is visible to the camera. And in order to render all that stuff I would have to pass Camera reference to Renderer class and render all sprites,meshes of visible entities. Is such approach somehow wrong?

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  • BizTalk Pipeline Component Error: "Object reference not set to an instance of an object"

    - by Stuart Brierley
    Yesterday I posted about my BizTalk Archiving Pipeline Component, which can be found on Codeplex if anyone is interested in taking a look. During testing of this component I began to encounter an error whereby the component would throw an "Object reference not set to an instance of an object" error when processing as a part of a Custom Pipeline. This was occurring when the component was reading a ReadOnlySeekableStream so that the data can be archived to file, but the actual code throwing the error was somewhere in the depths of the Microsoft.BizTalk.Streaming stack. It turns out that there is a known issue where this exception can be thrown because the garbage collector has disposed of of the stream before execution of the custom pipeline has completed. To get around this you need to add the streams in your code to the pipeline context resource tracker.   So a block of my code goes from:                         originalStrm = bodyPart.GetOriginalDataStream();                         if (!originalStrm.CanSeek)                         {                             ReadOnlySeekableStream seekableStream = new ReadOnlySeekableStream(originalStrm);                             inmsg.BodyPart.Data = seekableStream;                             originalStrm = inmsg.BodyPart.Data;                         }                         fileArchive = new FileStream(FullPath, FileMode.Create, FileAccess.Write);                         binWriter = new BinaryWriter(fileArchive);                         byte[] buffer = new byte[bufferSize];                         int sizeRead = 0;                         while ((sizeRead = originalStrm.Read(buffer, 0, bufferSize)) != 0)                         {                             binWriter.Write(buffer, 0, sizeRead);                         } to                         originalStrm = bodyPart.GetOriginalDataStream();                         if (!originalStrm.CanSeek)                         {                             ReadOnlySeekableStream seekableStream = new ReadOnlySeekableStream(originalStrm);                             inmsg.BodyPart.Data = seekableStream;                             originalStrm = inmsg.BodyPart.Data;                         }                         pc.ResourceTracker.AddResource(originalStrm);                         fileArchive = new FileStream(FullPath, FileMode.Create, FileAccess.Write);                         binWriter = new BinaryWriter(fileArchive);                         byte[] buffer = new byte[bufferSize];                         int sizeRead = 0;                         while ((sizeRead = originalStrm.Read(buffer, 0, bufferSize)) != 0)                         {                             binWriter.Write(buffer, 0, sizeRead);                         } So far this seems to have solved the issue, the error is no more, and my archive component is continuing its way through testing.

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  • Adding Custom Pipeline code to the Pipeline Component Toolbox

    - by Geordie
    Add ... "C:\Program Files\Microsoft Visual Studio 8\SDK\v2.0\Bin\GacUtil.exe" /nologo /i "$(TargetPath)" /f  xcopy "$(TargetPath)" "C:\Program Files\Microsoft BizTalk Server 2006\Pipeline Components" /d /y to the 'Post Build event command line' for the pipeline support component project in visual studio. This will automatically put the support dll in the GAC and BizTalk’s Pipeline component directory on building the solution/project. Build the project. Right Click on title bar and select Choose items. Click on the BizTalk Pipeline Components tab and select the new component from the list. If it is not available in the list Browse to the BizTalk pipeline component folder (C:\Program Files\Microsoft BizTalk Server 2006\Pipeline Components) and select the dll.

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  • Merge Join component sorted outputs [SSIS]

    - by jamiet
    One question that I have been asked a few times of late in regard to performance tuning SSIS data flows is this: Why isn’t the Merge Join output sorted (i.e.IsSorted=True)? This is a fair question. After all both of the Merge Join inputs are sorted, hence why wouldn’t the output be sorted as well? Well here’s a little secret, the Merge Join output IS sorted! There’s a caveat though – it is only under certain circumstances and SSIS itself doesn’t do a good job of informing you of it. Let’s take a look at an example. Here we have a dataflow that consumes data from the [AdventureWorks2008].[Sales].[SalesOrderHeader] & [AdventureWorks2008].[Sales].[SalesOrderDetail] tables then joins them using a Merge Join component: Let’s take a look inside the editor of the Merge Join: We are joining on the [SalesOrderId] field (which is what the two inputs just happen to be sorted upon). We are also putting [SalesOrderHeader].[SalesOrderId] into the output. Believe it or not the output from this Merge Join component is sorted (i.e. has IsSorted=True) but unfortunately the Merge Join component does not have an Advanced Editor hence it is hidden away from us. There are a couple of ways to prove to you that is the case; I could open up the package XML inside the .dtsx file and show you the metadata but there is an easier way than that – I can attach a Sort component to the output. Take a look: Notice that the Sort component is attempting to sort on the [SalesOrderId] column. This gives us the following warning: Validation warning. DFT Get raw data: {992B7C9A-35AD-47B9-A0B0-637F7DDF93EB}: The data is already sorted as specified so the transform can be removed. The warning proves that the output from the Merge Join is sorted! It must be noted that the Merge Join output will only have IsSorted=True if at least one of the join columns is included in the output. So there you go, the Merge Join component can indeed produce a sorted output and that’s very useful in order to avoid unnecessary expensive Sort operations downstream. Hope this is useful to someone out there! @Jamiet  P.S. Thank you to Bob Bojanic on the SSIS product team who pointed this out to me!

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  • Merge Join component sorted outputs [SSIS]

    - by jamiet
    One question that I have been asked a few times of late in regard to performance tuning SSIS data flows is this: Why isn’t the Merge Join output sorted (i.e.IsSorted=True)? This is a fair question. After all both of the Merge Join inputs are sorted, hence why wouldn’t the output be sorted as well? Well here’s a little secret, the Merge Join output IS sorted! There’s a caveat though – it is only under certain circumstances and SSIS itself doesn’t do a good job of informing you of it. Let’s take a look at an example. Here we have a dataflow that consumes data from the [AdventureWorks2008].[Sales].[SalesOrderHeader] & [AdventureWorks2008].[Sales].[SalesOrderDetail] tables then joins them using a Merge Join component: Let’s take a look inside the editor of the Merge Join: We are joining on the [SalesOrderId] field (which is what the two inputs just happen to be sorted upon). We are also putting [SalesOrderHeader].[SalesOrderId] into the output. Believe it or not the output from this Merge Join component is sorted (i.e. has IsSorted=True) but unfortunately the Merge Join component does not have an Advanced Editor hence it is hidden away from us. There are a couple of ways to prove to you that is the case; I could open up the package XML inside the .dtsx file and show you the metadata but there is an easier way than that – I can attach a Sort component to the output. Take a look: Notice that the Sort component is attempting to sort on the [SalesOrderId] column. This gives us the following warning: Validation warning. DFT Get raw data: {992B7C9A-35AD-47B9-A0B0-637F7DDF93EB}: The data is already sorted as specified so the transform can be removed. The warning proves that the output from the Merge Join is sorted! It must be noted that the Merge Join output will only have IsSorted=True if at least one of the join columns is included in the output. So there you go, the Merge Join component can indeed produce a sorted output and that’s very useful in order to avoid unnecessary expensive Sort operations downstream. Hope this is useful to someone out there! @Jamiet  P.S. Thank you to Bob Bojanic on the SSIS product team who pointed this out to me!

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  • INETA NorAm Component Code Challenge

    - by Chris Williams
    Want to win a trip to TechEd 2011? INETA NorAm is hosting a contest with our partners to see who can build an .NET application making effective use of reusable components to solve a problem. The Rules: Any .NET Application (WinForms, ASP.NET, WPF, Silverlight, Windows Phone 7, etc.) built in the last year (since 1/1/2010) using at least 1 component from at least 1 approved vendor. Then make a 3 - 5 minute Camtasia video showing your entry and describing what component(s) you used and why your application is cool. Our judges will review the submissions and the best two will win a scholarship to Tech·Ed 2011, May 16-19 in Atlanta GA including airfare, hotel, and conference pass. The Judging: Entries will be judged on four criteria: Effective use of a component to solve a problem/display data Innovative use of components Impact using components (i.e. reduction in lines of code written, increased productivity, etc.) Most creative use of a component. Timeline: Hurry! The submission deadline is March 15, 2011 at Midnight Eastern Standard Time. More information can be found on the INETA Component Code Challenge page: http://ineta.org/CodeChallenge/Default.aspx

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  • ORM and component-based architecture

    - by EagleBeek
    I have joined an ongoing project, where the team calls their architecture "component-based". The lowest level is one big database. The data access (via ORM) and business layers are combined into various components, which are separated according to business logic. E.g., there's a component for handling bank accounts, one for generating invoices, etc. The higher levels of service contracts and presentation are irrelevant for the question, so I'll omit them here. From my point of view the separation of the data access layer into various components seems counterproductive, because it denies us the relational mapping capabilities of the ORM. E.g., when I want to query all invoices for one customer I have to identify the customer with the "customers" component and then make another call to the "invoices" component to get the invoices for this customer. My impression is that it would be better to leave the data access in one component and separate it from business logic, which may well be cut into various components. Does anybody have some advice? Have I overlooked something?

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  • Ultimate SFTP Component 2.0 Build 513 Released

    ComponentSoft is pround to announce that a new version of the SFTP component is released. It can be downloaded at: http://www.componentsoft.net/component/download/?name=UltimateSftpFor more details about the product, please visit: http://www.componentsoft.net/component/sftp.net/About Ultimate SFTP:The Ultimate SSH Secure File Transfer (SFTP) .NET Component offers a comprehensive interface for SFTP, enabling you to quickly and easily incorporate SSH Secure File Transfers in your applications,...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • problem in basic implementation of MVVM pattern - Services

    - by netmajor
    I watch some video and read articles about MVVM pattern and start thinking how should I implement it in my Silverlight app. So at first I create Silverlight application. I think that for clear view I create 3 folders: View - for each user control page in my app, ViewModel - for c# class which will querying date and Model- Entity Data Model of my SQL Server or Oracle Database. And now I am confused, cause I want to implement *WCF/RIA Services/Web services* in my project. In which folder should I put in class of services? I see in examples that Services take date and filtering it and then output data was binding in View - so It looks as ViewModel. But I was sure that someone use Services in Model and that I want to do. But how? Can someone explain me implementing Services as Model? Is my point of view at MVVM is correctly?

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  • Best practice for marking a bug as resolved in Bugzilla ?

    - by Vincent B.
    I am wondering what is the best way to handle the situation of marking a bug as resolved and providing a version of component/product in which this fix can be found. Context For a project I am working on, we are using Bugzilla for issue tracking, and we have the following: A product "A" with a version number like vA.B.C.D, This product "A" have the following components: Component "C1" with a version number like vA.B.C.D, Component "C2" with a version number like vA.B.C.D, Component "C3" with a version number like vA.B.C.D. Internally we keep track of which component versions have been used to generate the product A version vA.B.C.D. Example: Product "A" version v1.0.0.0 has been produced from component "C1" v1.0.0.3, component "C2" v1.3.0.0 and component "C3" v2.1.3.5. And Product "A" version v1.0.1.0 has been produced from component "C1" v1.0.0.4, component "C2" v1.3.0.0 and component "C3" v2.1.3.5. Each component is a SVN repository. The person in charge of generating the product "A" have only access to the different components tags folder in SVN, and not the trunk of each component repository. Problem Now the problem is the following, when a bug is found in the product "A", and that the bug is related to Component "C1", the version of product "A" is chosen (e.g. v1.0.0.0), and this version allow the developer to know which version of component "C1" has the bug (here it will be v1.0.0.3). A bug report is created. Now let's say that the developer responsible for component "C1" corrects the bug, then when the bug seems to be fixed and after some test and validation, the developer generates a new tag for component "C1", with the version v1.0.0.4. At this time, the developer of component "C1" needs to update the bug report, but what is the best to do: Mark the bug as resolved/fixed and add a comment saying "This bug has been fixed in the tags v1.0.0.4 of C1 component" ? Keep the bug as assigned, add a comment saying "This bug has been fixed in the tags v1.0.0.4 of C1 component, update this bug status to resolved for the next version of the product that will be generated with the newest version (v1.0.0.4 of C1)" ? Another possible way to deal with this problem. Right now the problem is that when a product component CX is fixed, it is not sure in which future version of the product A it will be included, so it is for me not possible to say in which version of the product it will be solved, but it is possible to say in which version of the Component CX it has been solved. So when do we need to mark a bug as solved, when the product A version include the fixed version of CX, or only when CX component has been fixed ? Thanks for your personal feedback and ideas about this !

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  • Best practice while marking a bug as resolved with Bugzilla (versioning of product and components)

    - by Vincent B.
    I am wondering what is the best way to handle the situation of marking a bug as resolved and providing a version of component/product in which this fix can be found. Context For a project I am working on, we are using Bugzilla for issue tracking, and we have the following: A product "A" with a version number like vA.B.C.D, This product "A" have the following components: Component "C1" with a version number like vA.B.C.D, Component "C2" with a version number like vA.B.C.D, Component "C3" with a version number like vA.B.C.D. Internally we keep track of which component versions have been used to generate the product A version vA.B.C.D. Example: Product "A" version v1.0.0.0 has been produced from component "C1" v1.0.0.3, component "C2" v1.3.0.0 and component "C3" v2.1.3.5. And Product "A" version v1.0.1.0 has been produced from component "C1" v1.0.0.4, component "C2" v1.3.0.0 and component "C3" v2.1.3.5. Each component is a SVN repository. The person in charge of generating the product "A" have only access to the different components tags folder in SVN, and not the trunk of each component repository. Problem Now the problem is the following, when a bug is found in the product "A", and that the bug is related to Component "C1", the version of product "A" is chosen (e.g. v1.0.0.0), and this version allow the developer to know which version of component "C1" has the bug (here it will be v1.0.0.3). A bug report is created. Now let's say that the developer responsible for component "C1" corrects the bug, then when the bug seems to be fixed and after some test and validation, the developer generates a new tag for component "C1", with the version v1.0.0.4. At this time, the developer of component "C1" needs to update the bug report, but what is the best to do: Mark the bug as resolved/fixed and add a comment saying "This bug has been fixed in the tags v1.0.0.4 of C1 component" ? Keep the bug as assigned, add a comment saying "This bug has been fixed in the tags v1.0.0.4 of C1 component, update this bug status to resolved for the next version of the product that will be generated with the newest version (v1.0.0.4 of C1)" ? Another possible way to deal with this problem. Right now the problem is that when a product component CX is fixed, it is not sure in which future version of the product A it will be included, so it is for me not possible to say in which version of the product it will be solved, but it is possible to say in which version of the Component CX it has been solved. So when do we need to mark a bug as solved, when the product A version include the fixed version of CX, or only when CX component has been fixed ? Thanks for your personal feedback and ideas about this !

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  • amazon web services and sql server support

    - by user25011
    Hi All, I have built my application using sql server 2008 and .net framework 3.5 I am looking for a sclable hosting service and have come to think of amazon web services. Does amazon also support hosting of sql server 2008 databases? What hosting services do you advise Thank you.

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  • window services works after local account used before this account

    - by Gauls
    Hi All of a sudden my window services app after installation does not start(Some services stop automatically if they have no work to do) uses custom user, if i change the logon setting to use local system account and click start works fine, then when i go back and change to use this account (local user- custom user under user group) and then click start it works fine, why didn't work in the first place???????????? Thanks

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  • Difference between Software Services & IT Consulting.

    - by Rohit
    I have been looking into sites of IT companies but I am confused with the terms they use for their offerings. Some write: "Software Services, IT Consulting", some write: "Technology, Consulting", some write" "Product engineering, Application Development". Can someone clarify what is the difference between: (1) Software services & IT Consulting. (2) Technology and Consulting.

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  • User does not exist when configuring Sharepoint Report Services

    - by Michael S
    Installing in a vm which is running Windows Server 2003 Installed SQLServer 2005 with reporting services Installed ServicePack 2 Installed SharePoint 2003 Configured SSRS per (Installation/Configuration Guide for SharePoint Integration Mode) by Raju Sakthivel Architect Installed SharePoint Report Services Add-in When to SharePoint 2003 Admin Central a. Reporting Administration i. Grant Database Access 1. Username, password - used login (part of Local Admin Group) - username doesn't exist. Need help figuring out this issue!

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  • Windows XP "automatic" services not starting

    - by Mala
    Hi I have a fresh install of WinXP. The main problem is that every time I start it up, I have to go into Administrative Tools and start the needed services, such as DCOM, RTP, DHCP, etc etc. The only services that start automatically are: plug and play remote procedure server windows audio workstation All of the rest have to be started manually, in spite of the fact that they're listed as "automatic". Why won't they start on their own like they should? Thanks, Mala

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  • Solaris: Is it OK to disable font services?

    - by cjavapro
    Is it OK to disable these services? # svcs -l '*font*' fmri svc:/application/font/stfsloader:default name Standard Type Services Framework (STSF) Font Server loader enabled true state online next_state none state_time Sun May 30 17:58:14 2010 restarter svc:/network/inetd:default fmri svc:/application/font/fc-cache:default name FontConfig Cache Builder enabled true state online next_state none state_time Sun May 30 17:58:15 2010 logfile /var/svc/log/application-font-fc-cache:default.log restarter svc:/system/svc/restarter:default dependency require_all/none svc:/system/filesystem/local (online) dependency require_all/refresh file://localhost/etc/fonts/fonts.conf (online) dependency require_all/none file://localhost/usr/bin/fc-cache (online) #

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  • Ideal way to deliver large data over Web Services

    - by zengr
    We are trying to design 6 web services, which will serve another client component. The client component requires data from the web service we are implementing. Now, the problem is, there is not 1 WS we are implementing, there is one WS which the client component hits, this initiates a series (5 more) of WSs which gather data from their respective data stores and finally provide the data back to the original WS, which then delivers the data back to the client component. So, if the requested data becomes huge, then, this will be a serious problem for our internal communication channel. So, what do you guys suggest? What can be done to avoid overloading of the communication channel between the internal WS and at the same time, also delivering the data to the client component.

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  • Ideal way/architecture to deliver large data over Web Services

    - by zengr
    We are trying to design 6 web services, which will serve another client component. The client component requires data from the web service we are implementing. Now, the problem is, there is not 1 WS we are implementing, there is one WS which the client component hits, this initiates a series (5 more) of WSs which gather data from their respective data stores and finally provide the data back to the original WS, which then delivers the data back to the client component. So, if the requested data becomes huge, then, this will be a serious problem for our internal communication channel. So, what do you guys suggest? What can be done to avoid overloading of the communication channel between the internal WS and at the same time, also delivering the data to the client component.

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  • Blank list of windows services

    - by Joe
    Recently when I open windows services (always as administrator) I get a blank list of services: When I try and click on one of the empty lines I get this "Script Error" message: This happens over and over again, after several times I restarted my computer. I can't pinpoint exactly when this started happening or if I made any specific changes to my computer at that time. Someone told my to try running scf /scannow as administrator, but when I try to do that the scan stops at 34% and I get the message: "Windows Resource Protection could not perform the requested operation." I am running Windows 7 Enterprise 64 bit, and I would really like to avoid reinstalling windows. Does anyone know how to fix this? Edit - Here is another attempt I made and some more information that might help: Following WhoIsRich's suggestion, I tried the command sfc /scannow /offbootdir=c:\ /offwindir=c:\windows. This gave the error message "The arguments passed to sfc are invalid. The offline windows directory specified points to the online system", and then I realized this command is meant to be run after booting from another system. Since I don't have my windows installation disk right now, I used my own system to create a recovery disk, and then restarted my computer and used the recovery disk to boot. I then ran the above command, and I got the following message: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log". I then restarted my computer and let it boot up normally. The problem with windows services persists, and the CBS.log file is a long log file with many entries, and I don't know if there is useful information in it, and if there is, how to find it.

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