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• Oracle Linux and Oracle VM pricing guide

  - by wcoekaer

  A few days ago someone showed me a pricing guide from a Linux vendor and I was a bit surprised at the complexity of it. Especially when you look at larger servers (4 or 8 sockets) and when adding virtual machine use into the mix. I think we have a very compelling and simple pricing model for both Oracle Linux and Oracle VM. Let me see if I can explain it in 1 page, not 10 pages. This pricing information is publicly available on the Oracle store, I am using the current public list prices. Also keep in mind that this is for customers using non-oracle x86 servers. When a customer purchases an Oracle x86 server, the annual systems support includes full use (all you can eat) of Oracle Linux, Oracle VM and Oracle Solaris (no matter how many VMs you run on that server, in case you deploy guests on a hypervisor). This support level is the equivalent of premier support in the list below. Let's start with Oracle VM (x86) : Oracle VM support subscriptions are per physical server on which you deploy the Oracle VM Server product. (1) Oracle VM Premier Limited - 1- or 2 socket server : $599 per server per year (2) Oracle VM Premier - more than 2 socket server (4, or 8 or whatever more) : $1199 per server per year The above includes the use of Oracle VM Manager and Oracle Enterprise Manager Cloud Control's Virtualization management pack (including self service cloud portal, etc..) 24x7 support, access to bugfixes, updates and new releases. It also includes all options, live migrate, dynamic resource scheduling, high availability, dynamic power management, etc If you want to play with the product, or even use the product without access to support services, the product is freely downloadable from edelivery. Next, Oracle Linux : Oracle Linux support subscriptions are per physical server. If you plan to run Oracle Linux as a guest on Oracle VM, VMWare or Hyper-v, you only have to pay for a single subscription per system, we do not charge per guest or per number of guests. In other words, you can run any number of Oracle Linux guests per physical server and count it as just a single subscription. (1) Oracle Linux Network Support - any number of sockets per server : $119 per server per year Network support does not offer support services. It provides access to the Unbreakable Linux Network and also offers full indemnification for Oracle Linux. (2) Oracle Linux Basic Limited Support - 1- or 2 socket servers : $499 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management. It includes ocfs2 as a clustered filesystem. (3) Oracle Linux Basic Support - more than 2 socket server (4, or 8 or more) : $1199 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management. It includes ocfs2 as a clustered filesystem (4) Oracle Linux Premier Limited Support - 1- or 2 socket servers : $1399 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management, XFS filesystem support. It also offers Oracle Lifetime support, backporting of patches for critical customers in previous versions of package and ksplice zero-downtime updates. (5) Oracle Linux Premier Support - more than 2 socket servers : $2299 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management, XFS filesystem support. It also offers Oracle Lifetime support, backporting of patches for critical customers in previous versions of package and ksplice zero-downtime updates. (6) Freely available Oracle Linux - any number of sockets You can freely download Oracle Linux, install it on any number of servers and use it for any reason, without support, without right to use of these extra features like Oracle Clusterware or ksplice, without indemnification. However, you do have full access to all errata as well. Need support? then use options (1)..(5) So that's it. Count number of 2 socket boxes, more than 2 socket boxes, decide on basic or premier support level and you are done. You don't have to worry about different levels based on how many virtual instance you deploy or want to deploy. A very simple menu of choices. We offer, inclusive, Linux OS clusterware, Linux OS Management, provisioning and monitoring, cluster filesystem (ocfs), high performance filesystem (xfs), dtrace, ksplice, ofed (infiniband stack for high performance networking). No separate add-on menus. NOTE : socket/cpu can have any number of cores. So whether you have a 4,6,8,10 or 12 core CPU doesn't matter, we count the number of physical CPUs.

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• Proactive Support Sessions at OUG London and OUG Ireland

  - by THE

  .conf td { width: 350px; border: 1px solid black; background-color: #ffcccc; } table { border: 1px solid black; } tr { border: 0px solid black; } td { border: 1px solid black; padding: 5px; } Oracle Proactive Support Technology is proud to announce that two members of its team will be speaking at the UK and Ireland User Group Conferences this year. Maurice and Greg plan to run the following sessions (may be subject to change): Maurice Bauhahn OUG Ireland BI & EPM and Technology Joint SIG Meeting 20 November 2012 BI&EPM SIG event in Ireland (09:00-17:00) and OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 Profit from Oracle Diagnostic Tools Embedded in EPM Oracle bundles in many of its software suites valuable toolsets to collect logs and settings, slice/dice error messages, track performance, and trace activities across services. Become familiar with several enterprise-level diagnostic tools embedded in Enterprise Performance Management (Enterprise Manager Fusion Middleware Control, Remote Diagnostic Agent, Dynamic Monitoring Service, and Oracle Diagnostic Framework). Expedite resolution of Service Requests as you learn to upload output from these tools to My Oracle Support. Who will benefit from attending the session? Geeks will find this most beneficial, but anyone who raises Oracle technical service requests will learn valuable pointers that may speed resolution. The focus is on the EPM stack, but this session will benefit almost everyone who needs to drill deeper into Oracle software environments. What will delegates learn from the session? Delegates who participate in this session will learn: How to access and run Remote Diagnostic Agent, Enterprise Manager Fusion Middleware Control, Dynamic Monitoring Service, and Oracle Diagnostic Framework. How to exploit the strengths of each tool. How to pass the outputs to My Oracle Support. How to restrict exposure of sensitive information. OUG Ireland BI & EPM and Technology Joint SIG Meeting 20 November 2012 BI&EPM SIG event in Ireland (09:00-17:00) and OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 Using EPM-Specific Troubleshooting Tools EPM developers have created a number of EPM-specific tools to collect logs and configuration files, centralize configuration information, and validate a configured installation (Ziplogs, EPM Registry Editor, [Deployment Report, Registry Cleanup Utility, Reset Configuration Tool, EPMSYS Hostname Check] and Validate [EPM System Diagnostic]). Learn how to use these tools on your own or to expedite Service Request resolution. Who will benefit from attending the session? Anyone who monitors Oracle EPM environments or raises service requests will learn valuable lessons that could speed resolution of those requests. Anyone from novices to experts will benefit from this review of custom troubleshooting EPM tools. What will delegates learn from the session? Learn where to locate and start EPM troubleshooting tools created by EPM developers Learn how to collect and upload outputs of EPM troubleshooting tools. Adapt to history of changes in these tools across time and version. Learn how to make critical changes in configurations. Grzegorz Reizer OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 EPM 11.1.2.2: Detailed overview of new features and improvements in Financial Management products. This presentation is a detailed overview of new features and improvements introduced in Enterprise Performance Management 11.1.2.2 for Financial Management products (Hyperion Financial Managment, Hyperion Planning, Financial Close Management). The presentation will cover a number of new product features from recently introduced configurable dimensionality in HFM to new functionality enhancements in Planning. We'll close the session with an overview of upgrade options from earlier product releases.

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• Mac OS X Terminal: mouse support?

  - by avetis.kazarian

  Is there a native option (ie. without installing extra soft/package/plugins) to enable mouse support in the Terminal app? Actually, I'm using a lot vim with the option set mouse=a (activating mouse features). But it seems that Terminal don't support all xterm's features. It appears (after some googling) that Terminal had once the mouse support, but I wonder where did it go. N.B: I really want mouse support in Terminal, not only for vim, so please, don't suggest MacVim :]

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• How do I enable JPEG Support for PHP?

  - by ngache

  My Configure Command doesn't say anything about jpg, nor gif/png, but I can see gif/png support in the output of phpinfo(). I built PHP with --with-gd, but only GIF Support and PNG Support are in the output of phpinfo(), how do I enable JPEG Support?

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• Microsoft launches IE9 preview – No support for XP

  - by samsudeen

  Microsoft launched the developer preview version of Internet Explorer 9 (IE9) at MIX 10 web conference yesterday.This release is aimed getting the feedback from website designers , developers and other community to make IE9 development better from its previous versions. Microsoft will update the developer preview every eight weeks and the next update is expected on mid of march.So what is new and interesting  about IE9 Chakra Chakra (The new scripting engine of IE9) renders the Java script much faster compared to IE8 and other browsers thus improving the performance significantly.According to Microsoft Chakra renders the java script in background with a separate thread parallel to the main engine which is complete new way of rendering from the current browser technologies Standards Microsoft is desperate to make ( surprisingly!!!) IE9 compliance to  web standards by supporting the open standards such as Accelerated support for HTML5 video support for new web technologies such as CSS3 and SVG2. ACID3 Test IE9 scores (55/100) in its latest ACID3 test which is much better compared to the IE8 score (22/100) but not even  nearer to their rivals Chrome, Opera, and Safari which scores 100/100 in ACID3 testing I am little disappointed over not able to download the  developer preview on my XP machine. The early comments looks much positive for IE9.If you want to explore IE9,check the Microsoft Test drive site  at Microsoft IE9 Test-drive You can also download the IE9 developer preview at Download Preview Join us on Facebook to read all our stories right inside your Facebook news feed.

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• The Scoop: Oracle E-Business Suite Support on 64-bit Linux

  - by Terri Noyes

  This article addresses frequently asked questions about Oracle E-Business Suite (EBS) 64-bit Linux support.Q:  Which 64-bit Linux OSs are supported for EBS? A: Beginning with Release 12, we support the following 64-bit operating systems for both application and database tiers on x86-64 servers:Oracle Enterprise Linux Red Hat Enterprise Linux SUSE Linux Enterprise Server For EBS Release 11i (and again in Release 12), when the application tier is installed on a certified platform, additional platforms (including the above) may be used for a 64-bit database tier on x86-64 servers. This is an example of a mixed platform architecture (Release 12), or a Split Configuration (Release 11i). Q:  I understand that the EBS application tier code is 32-bit, even for the 64-bit Linux OS -- is this the case?A: It is true that the majority of executables provided as part of our release media on the application tier are 32-bit (as are the Fusion Middleware libraries and objects they depend on).  However, the 'Planning' products have large memory requirements and therefore are 64-bit compiled to take advantage of the larger memory space afforded by the 64-bit OS'es.

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• New User of UPK?

  - by [email protected]

  The UPK Developer comes with a variety of manuals to help support your organization in the development and deployment of content. The Developer manuals can be found in the \Documentation\Language Code\Reference folder where the Developer has been installed. As of 3.5.x the documentation can also be accessed via the Start menu, Start\Programs\User Productivity Kit\Documentation\Reference. Content Deployment.pdf: This manual provides information on how to deploy content to your audience. Content Development.pdf: This manual provides information on how to create, maintain, and publish content using the Developer. The content of this manual also appears in the Developer help system. Content Player.pdf: This manual provides instructions on how to view content using the Player. The content of this manual also appears in the Player help system. In-Application Support Guide.pdf: This manual provides information on how implement content-sensitive, in-application support for enterprise applications using Player content. Installation & Administration.pdf: This manual provides instructions for installing the Developer in a single-user or multi-user environment as well as information on how to add and manage users and content in a multi-user installation. An Administration help system also appears in the Developer for authors configured as administrators. This manual also provides instructions for installing and configuring Usage Tracking. Upgrade.pdf: This manual provides information on how to upgrade from a previous version to the current version. Usage Tracking Administration & Reporting.pdf: This manual provides instructions on how to manage users and usage tracking reports. - Kathryn Lustenberger, Oracle UPK Outbound Product Management

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• New database profiling support in ANTS Performance Profiler

  - by Ben Emmett

  In May last year, the ANTS Performance Profiler team added the ability to profile database requests your application makes to SQL Server or Oracle. The really cool thing is that you’re shown those requests in the application’s call tree, so you can see what .NET code caused those queries to run. It’s particularly helpful if you’re using an ORM which automagically generates and runs queries for you, but which doesn’t necessarily do it in the most efficient way possible. Now by popular demand, we’ve added support for profiling MySQL (or MariaDB) and PostgreSQL, so you can see queries run against those databases too. Some of you have also said that you’re using the Devart dotConnect data providers instead of the native .NET ones, so we’ve added support for those drivers too. Hope it helps! For the record, here’s a list of supported connectors (ones in bold are new): SQL Server .NET Framework Data Provider Devart dotConnect for SQL Server Oracle .NET Framework Data Provider Oracle Data Provider for .NET Devart dotConnect for Oracle MySQL / MariaDB MySQL Connector/Net Devart dotConnect for MySQL PostgreSQL Npgsql .NET Data Provider for PostgreSQL Devart dotConnect for PostgreSQL SQL Server Compact Edition .NET Framework Data Provider for SQL Server Compact Edition Devart dotConnect for SQL Server Pro Have we missed a connector or database which you’d find useful? Tell us about it in the comments or by emailing [email protected]. Ben

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• Brand New Annotations Support

  - by Ondrej Brejla

  Hi all! Today we would like to introduce you our brand new annotation support for NetBeans 7.2. The first thing which is different is the look of annotations in code completion. As you can see, there is a new annotation icon and an annotation type. Because we have a lot of modules with their own annotations, we differ them in code completion window by their type. We support annotations for: ApiGen (legacy PHPDoc annotations), PHPUnit, Doctrine 2 (ORM and ODM) and Symfony 2. Every annotation can be associated with some context. We recognize four of them: function, class/interface (type), method and field. It means that you will get just proper annotations for your class field as well as your global function. Do you have your own annotations? Or do you simply miss some? There is nothing hard to add it in there. We have a simple UI for adding your custom annotations! It's in Tools -> Options -> PHP -> Annotations. Here you can simply add, edit or delete your annotations. When you try to create new one, all fields are prefilled by some default values. So you really don't have to remember "how to use that crazy freemarker syntax". If you are satisfied with your new annotation, you can see it in a code completion window among other annotations. As you can see it has its own "Custom" type. That's all for today and as usual, please test it and if you find something strange, don't hesitate to file a new issue (component php, subcomponent Editor). Thanks.

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• How best to implement HTML5 support for my validation library

  - by Vivin Paliath

  I have created an annotation-based validation library called regula. There seems to be some amount of interest around the framework and the next thing I'd like to do is to support HTML5 validation. Originally I figured that I would check to see if the browser supported the HTML5 validation that has been specified and to either emulate or delegate to built-in regula equivalents. This is trivial for things like required, but once you start getting into the date-validation, it gets tricky (date widgets, localization, etc.). So I have a few options in front of me: Full HTML5 Shim along with widgets (for date stuff etc.): I feel like this is overkill and essentially reinventing the wheel since this is already covered by things like modernizr. Use HTML5 validation if available (either native, or provided by shim; otherwise ignore): What this means is that if HTML5 validation is available (natively or through a shim) I will use it, otherwise I will ignore it. I'm leaning towards the latter since currently if someone wants to use HTML5 validation, they will most probably require a shim since not all browsers support HTML5. Which option do you think is better?

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• Need Help With Conflicting Customer Support Goals?

  - by Tom Floodeen

  It seems that every OPS review Customer Support Executives are being asked to improve the customer KPIs while also improving gross margin. This is a tough road for even experienced leaders. You need to reduce your agents research time while increasing their answer accuracy. You want to spend less time training them while growing the number of products and systems being used. You have to deal with increasing service volumes but at the same time you need to focus on creating appropriate service insight. After all, to be a great support center you not only have to be good at answering questions, you also need to be good at preventing them.   Five Key Benefits of knowledge Management in Customer Service will help you start down the path meeting these, and other, objectives. With Oracle Knowledge Products, fully integrated with Oracle’s CRM solutions, you can accomplish both increased  service demand while driving your costs down. And you can handle both while positively impacting the satisfaction and loyalty of your customers.  Take advantage of Oracle to not only provide you with a great integrated tool suite, but also with the vision to drive you down the path of success.

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• Why C# does not support multiple inheritance?

  - by Jalpesh P. Vadgama

  Yesterday, One of my friend Dharmendra ask me that why C# does not support multiple inheritance. This is question most of the people ask every time. So I thought it will be good to write a blog post about it. So why it does not support multiple inheritance? I tried to dig into the problem and I have found the some of good links from C# team from Microsoft for why it’s not supported in it. Following is a link for it. http://blogs.msdn.com/b/csharpfaq/archive/2004/03/07/85562.aspx Also, I was giving some of the example to my friend Dharmendra where multiple inheritance can be a problem.The problem is called the diamond problem. Let me explain a bit. If you have class that is inherited from the more then one classes and If two classes have same signature function then for child class object, It is impossible to call specific parent class method. Here is the link that explains more about diamond problem. http://en.wikipedia.org/wiki/Diamond_problem Now of some of people could ask me then why its supporting same implementation with the interfaces. But for interface you can call that method explicitly that this is the method for the first interface and this the method for second interface. This is not possible with multiple inheritance. Following is a example how we can implement the multiple interface to a class and call the explicit method for particular interface. Multiple Inheritance in C# That’s it. Hope you like it. Stay tuned for more update..Till then happy programming.

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• Enabling support of EUS and Fusion Apps in OUD

  - by Sylvain Duloutre

  Since the 11gR2 release, OUD supports Enterprise User Security (EUS) for database authentication and also Fusion Apps. I'll plan to blog on that soon. Meanwhile, the R2 OUD graphical setup does not let you configure both EUS and FusionApps support at the same time. However, it can be done manually using the dsconfig command line. The simplest way to proceed is to select EUS from the setup tool, then manually add support for Fusion Apps using dsconfig using the commands below: - create a FA workflow element with eusWfe as next element: dsconfig create-workflow-element \           --set enabled:true \           --set next-workflow-element:Eus0 \           --type fa \           --element-name faWfe - modify the workflow so that it starts from your FA workflow element instead of Eus: dsconfig set-workflow-prop \           --workflow-name userRoot0 \           --set workflow-element:faWfe  Note: the configuration changes may slightly differ in case multiple databases/suffixes are configured on OUD.

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• does ubuntu 11.10 is support ns2.29

  - by nasser

  I need your help, I'm a beginner on NS2 , and I'm trying to install ns2.29 on ubuntu 11.10 32bits but i can't. This message appear and installation stopped : Build tcl8.4.11 ============================================================ loading cache ./config.cache checking whether to use symlinks for manpages... no checking whether to compress the manpages... no checking whether to add a package name suffix for the manpages... no checking for gcc... gcc checking whether the C compiler (gcc ) works... yes checking whether the C compiler (gcc ) is a cross-compiler... no checking whether we are using GNU C... yes checking whether gcc accepts -g... yes checking for building with threads... no (default) checking if the compiler understands -pipe... yes checking how to run the C preprocessor... gcc -pipe -E checking for sin... no checking for main in -lieee... yes checking for main in -linet... no checking for net/errno.h... no checking for connect... yes checking for gethostbyname... yes checking how to build libraries... static checking for ranlib... ranlib checking if 64bit support is requested... no checking if 64bit Sparc VIS support is requested... no checking system version (for dynamic loading)... ./configure: 1: Syntax error: Unterminated quoted string tcl8.3.2 configuration failed! Exiting ... Tcl is not part of the ns project. Please see www.Scriptics.com to see if they have a fix for your platform. Anyone can help me?

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• jQuery 2.0 drops support for legacy IE (IE6, IE7, IE8)

  - by Renso

  Originally posted on: http://geekswithblogs.net/renso/archive/2013/10/31/jquery-2.0-drops-support-for-legacy-ie-ie6-ie7-ie8.aspxjQuery upgrades may not be as reverse compatible as you may think. Starting from version 2 of jQuery, IE6, IE7 and yes also IE8 will no longer be supported. These are now considered legacy browsers. You will need to stop any upgrades to jQuery until your SLA states that IE8 is no longer supported and remain in jQuery 1.9.Some of the reasons for not supporting IE8 and before:- Remove all the code clutter in the jQuery library with code that has to deal with IE browser compatibility issues between IE6, 7 and 8 and the newer IE versions, the latter being more compliant.- IE6 and 7 may have fallen to below 2% generally, that does not mean that that is true for your client base. In the oil and gas industry some clients are years behind and you may have 50% or more of clients remain on IE8 or older for the foreseeable future.- The difference between browser engines has become almost negligible, as it should be. So one of the greatest goals of jQuery to abstract that out for developers is no longer needed, for most part anyway. - CSS3 features like animations basically replace the need for jQuery’s 2.0 animations and effects.If the need is still there to support IE8 or before, but you also want to upgrade, then use conditional comments:<!--[if lt IE 9]>    <script src="jQuery-1.9.0.js"></script><![endif]--><!--[if gte IE 9]><!-->    <script src="jQuery-2.0.0.js"><</script><!--<![endif]-->

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• For a Javascript library, what is the best or standard way to support extensibility

  - by Michael Best

  Specifically, I want to support "plugins" that modify the behavior of parts of the library. I couldn't find much information on the web about this subject. But here are my ideas for how a library could be extensible. The library exports an object with both public and "protected" functions. A plugin can replace any of those functions, thus modifying the library's behavior. Advantages of this method are that it's simple and that the plugin's functions can have full access to the library's "protected" functions. Disadvantages are that the library may be harder to maintain with a larger set of exposed functions and it could be hard to debug if multiple plugins are involved (how to know which plugin modified which function?). The library provides an "add plugin" function that accepts an object with a specific interface. Internally, the library will use the plugin instead of it's own code if appropriate. With this method, the internals of the library can be rearranged more freely as long as it still supports the same plugin interface. This could also support having different plugin interfaces to modify different parts of the library. A disadvantage of this method is that the plugins may have to re-implement code that is already part of the library since the library's internal functions are not exported. The library provides a "set implementation" function that accepts an object inherited from a specific base object. The library's public API calls functions in the implementation object for any functionality that can be modified and the base implementation object includes the core functionality, with both external (to the API) and internal functions. A plugin creates a new implementation object, which inherits from the base object and replaces any functions it wants to modify. This combines advantages and disadvantages of both the other methods.

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• browser without gpu support

  - by manuzhang

  Google has an Easter egg that draws 3D graph but when I tried it out on chrome it complained about no WebGL support. I've also tested it on Firefox whose WebGL support was enabled but ended up with the same problem. Thus, I suspect it's an issue of my GPU. Some googling led me to chrome://gpu and here's what I got Graphics Feature Status Canvas: Software only, hardware acceleration unavailable HTML Rendering: Software only, hardware acceleration unavailable 3D CSS: Unavailable. Hardware acceleration unavailable WebGL: Unavailable. Hardware acceleration unavailable WebGL multisampling: Unavailable. Hardware acceleration unavailable Problems Detected GPU process was unable to boot. Access to GPU disallowed. GL driver is software rendered. Accelerated compositing is disabled.: 59302 Mesa drivers in linux older than 7.11 are assumed to be buggy. Accelerated 2d canvas is unstable in Linux at the moment. Version Information Data exported Tue Apr 10 2012 18:35:57 GMT+0800 (CST) Chrome version 18.0.1025.151 (Official Build 130497) Operating system Linux 3.0.0-0300-generic Software rendering list version 1.27 ANGLE revision 988 2D graphics backend Skia I wonder what each of the problem implies and How I may properly deal with it? I'm using Ubuntu 11.04

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• SQL Source Control with Vault Support Officially Released

  - by Ajarn Mark Caldwell

  HOORAY!  It is officially here!  Today, Red-Gate officially released SQL Source Control version 2.1 with support for Vault. While we have been happily and successfully running the beta version (a.k.a. the Early Access release) of Red-Gate SQL Source Control with support for Vault for quite a while, it is good to have the official RTM (or GOLD, or PROD, or whatever you call your “no-longer-in-beta”) release of the product. As a courtesy to those who have not already read the series, allow me to provide you with these links to my previous posts about this fantastic tool. Using SQL Source Control with Fortress or Vault – Part 1 – Introduction and initial thoughts about the tool and source controlling SQL code in general. Using SQL Source Control with Fortress or Vault – Part 2 – Additional details about included features and a few warnings. Source Control and SQL Development – Part 3 – How we did it in the good ol’ days before this product came along. Using SQL Source Control and Vault Professional Part 4 – A few closing thoughts.

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• What kinds of questions are Technical Support Incidents for?

  - by nevan

  Last year I received two "Technical Support Incidents" in the iPhone developer program, but when I went to renew I found that I would lose them. I have another two for this year, but I'm not really sure about the kind of problems that can be solved by using them. What kinds of questions are the best use of these Technical Support Incidents? What is the kind of problem I can use them for? What do you receive when you use them? Thanks.

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• What considerations need to be made when transitioning an application to support?

  - by Eric U.

  I will be taking on the role of support for a complex application that is transitioning from the development team. This application is a sharepoint solution that connects to several (7) web services. The development team is rolling off almost immediately and will be available only for small questions. I'm new to this role so I'm wondering what suggestions you have for me as I take on this large project. What are some considerations that should be made so that the transition to support is smooth and uninterupted? I've been reading the documentation but I can already see some gaps that need to be filled. The applicaiton is very (perhaps overly) configurable and there is lots of injected code. Stepping through the code is about the only way I can gain an understanding of what is actually happening. At this point I'm a little over whelmed and appreciate any suggestions or advice. Thanks!

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• Is there any free live support solution that would ease implementation of a basic online help-desk?

  - by bogdan

  I'm looking for a free or inexpensive solution to give live online support to web visitors. I would like something based on Jabber/XMPP because it's an open protocol. This should work like this: The company would use 2-3 jabber accounts like Google Talk for providing support Online chat form that would connect to one of currently online jabber accounts Optionally give one proxy jabber account to the customers. This proxy would contact any of the currently online company accounts. Using this customers will see only one chat contact but they will speak with different people based on who is online at the moment. Currently I found only some expensive solutions like J-livesupport, Akeni. I would really appreciate if you will recommend something you successfully implemented.

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• Thunderbird replacement with PGP support

  - by Robert

  Is there any good Thunderbird replacement with full PGP support ? To be more exact replacement for (Thb +Enigmail this is the tandem Im using now) Best way would be if PGP would be built in into application. Commercial software is also fine :) excluding M$ software. What I need: - PGP support - application much more stable than Thunderbird, - support for Gmail out of the box including support for labels, - better search functionality (search in THB is far away from perfection), - cross platform (I should be able to run it on windows and Linux). So do you guys have an experience with other mail clients which have PGP support ?

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• Intel GMA 500 support for 11.10

  - by lucazade

  I would like to know if the new open-source video driver included in kernel 3.0.x for the Intel GMA 500 will be included by default in the kernel that will be shipped in OO. The driver support of this GFX chipset has always been poor and mainly community-driven, now finally we have a KMS open-source driver, written by kernel hackers, and actually included in staging kernel repo. If there is any kind of testing needed there is a mega-thread on Ubuntu Forums with hundreds of users ready to test everything.

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• DynaTrace Beefs Up Support for Microsoft Applications

  The application performance management vendor ups support for platforms such as SharePoint Server, Dynamics CRM, and Visual Studio 2010....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• IE8 and Windows 7 support for OUAF V2.2

  - by Anthony Shorten

  The browser screens generated and served by an Oracle Utilities Application Framework V2.2 now supports both Microsoft Internet Explorer 8 and Microsoft Windows 7 as a client. To use this compatibility Oracle Utilities Application Framework V2.2 products must download patch 8714458 from My Oracle Support. Details of the changes are included in the patch. This patch applies to the following products: Oracle Utilities Customer Care and Billing V2.2 Oracle Utilities Customer Care and Billing V2.3 Oracle Enterprise Taxation Management V2.2.x Oracle Utilities Business Intelligence V2.2

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