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  • "Why We Chose Fusion CRM" by Vikas Bhambri, Managing Partner, The Athene Group

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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  • How entity edit URL from within plug-in in MS Dyanmics CRM 4.0

    - by Greg McGuffey
    I would like to have a workflow create a task, then email the assigned user that they have a new task and include a link to the newly created task in the body of the email. I have client side code that will correctly create the edit URL, using the entities GUID and stores it in a custom attribute. However, when the task is created from within a workflow, the client script isn't run. So, I think a plug-in should work, but I can't figure out how to determine the URL of the CRM installation. I'm authoring this in a test environment and definitely don't want to have to change things when I move to production. I'm sure I could use a config file, but seems like the plug-in should be able to figure this out at runtime. Anyone have any ideas how to access the URL of the crm service from within a plug-in? Any other ideas? Thanks!

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  • Dynamics CRM 2013 rich text editor

    - by user2962918
    I am using Dynamics CRM 2013. How does one apply the rich text editor styling seen on the description field on the email form to other multiple line text fields? Viewing the source code it is obvious that the system is treating the rich text field very differently from the normal multiple line text fields in that instead of rendering a textarea it is rendering a table with an embedded iframe. In CRM 2011, I have used extensions that wrap up the TinyMCE editor but they were never very effective. It seems odd that I can't just check a box to do this to any text field in the settings when the behaviour is obviously built in. Thanks in advance. Richard.

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  • Integration of Magento with third party CRM, POS and ERP solutions

    - by SIA
    Hi there, First of all I would like to Thank the Varien Company for providing the best ecommerce solution and free community edition. I am very excited since i started knowing about magento. I am a web developer and very much interested. I have some concerns about the Integration of Magento with other CRM,ERP systems. How is it possible to integrate Magento with any other Industry standard CRM and ERP system? How can i fetch the data from a ERP and update Magento database, like transactiona replication. Is this possible? And Whats the right way to do it? Also, How can i integrate Magento with POS? Is it possible to have bi-directional data update between Magento and Industry Standard POS? I hope I have stated all my doubts and made it clear. I would be thankful if someone guides me to do the integration, the Right way. Thanks and Regards SIA

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  • Suggestions required to build an ECommerce Platform

    - by Haris
    For a prospective client we have to offer a solution to provide following system: CMS Order Management Shopping Cart CRM Helpdesk Accounting & Finance Custom Functions In order to save time and to avoid reinvent the wheel our idea is to integrate different off-the-shelf solutions. Their first requirement is that the system has to be hosted in their country which I think will exclude application like Aplicor, Netsuite & Salesforce. Basically the nucleaus would be the CMS which would integrate all the other apps. PHP or .Net based solutions would be our preferences as have inhouse expertise. So far following are few combinations I have come up with: Joomla (CMS) + Virtuemart (Cart+Ordering) + Sugar CRM + Open ERP (finance) + OTRS Magento (CMS+Cart+Ordering) + Sugar CRM + Open ERP (finance) + Helpdesk Ultimate Drupal (CMS) + Ubercart (Cart+Ordering) + Sugar CRM + Open ERP (finance) + Support Ticketing System Sharepoint (CMS) + OptimusBt (Cart+Ordering) + Dynamics CRM + Great Plains + SharepointHQ Dotnetnuke (CMS) + DNNSpot (Cart+Ordering) + Sigma Pro (CRM+Helpdesk) + Open ERP For Helpdesk I liked Zendesk but the server location was the stopping factor, similar for finance and CRM I liked Aplicor. I would not like to go into detailed requirements as it would make things very complex. Could you please suggest me which options are worth enough to start looking into? What other options we have?

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  • CRM: How to Use iSurvey With iSupplier in R12

    - by LuciaC
    In Oracle Applications it is possible to configure iSupplier to link to an Oracle iSurvey, and for the Oracle iSurvey to be executed for a Supplier. This integration requires: An Oracle Script An Oracle iSurvey linked to the Oracle Script iSupplier Configuration to reference the iSurvey. Once set up, the iSurvey will be available from the supplier tab from the Purchasing Responsibilities and from the iSupplier Portal.  Responses to the survey can be viewed from the Survey Administrator Responsibility. Take a look at Doc ID 1589371.1 for step-by-step details of how to configure and use iSurvey with iSupplier.

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  • MS Access 2003: Can data disappear from records and how do I test for this and prevent it?

    - by user328960
    Problem and about the database: Data from a record in Access 2003 database has disappeared. This database has 1 backend and 3 frontends, multiple users and is hosted on Citrix. Within this database, we have records of all clients served, ranging in the 1000s. Background info: The form for client data entry is set up with various subforms, including both a "programs enrolled" subform and a "services" subform. A client can be enrolled in multiple programs. Once enrolled in a program, services can be entered for that program area using the services subform. There are multiple fields in the services subform, one of which is a drop-down field allowing you to choose from the programs a client has been enrolled in (the list is updated for that client whenever he is enrolled in a new program). The problem details: For one specific record and one specific program area, the program has disappeared from the "programs enrolled" subform and all of the related services have disappeared from the "services" subform for a period of 3 months of data entry. However, other programs and services for this record did not disappear. Questions: Is the disappearance of data a common Access 2003 problem? Are there tests in place that can be run to see if data is disappearing and catch that data? If so, what are they? If there is specific code involved, what is it? What can be done to prevent the disappearing of data (other than using a different database)?

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  • MS Access 2003 - Unbound Form uses INSERT statement to save to table; what about subforms?

    - by Justin
    So I have an unbound form that I use to save data to a table on button click. Is there a way I can have subforms for entry that will allow me to save data to the table within that same button click? Basically I want to add more entry options for the user, and while I know other ways to do it, I am particularly curious about doing it this way (if it can be done). So lets say the 'parent form' is frmMain. And there are two child forms "sub1" and "sub2". Just for example sake lets say on frmMain there are two text boxes: txtTitle & txtAuthor. sub1 and sub2 both have a text Box on them that represent something like prices. The idea is Title & author of a book, and then a price at each store (simplified). So I tried this (because I thought it was worth a shot): Dim db as DAO.database Dim sql as String sql = "INSERT INTO (Title, Author, PriceA, PriceB) VALUES (" if not isnull(me.txtTitle) then sql = sql & """" & me.txtTitle & """," Else sql = sql & " NULL," End If if not IsNull(me.txtAuthor) then sql = sql & " """ & me.txtAuthor & """," else sql = sql & " NULL," end if if not IsNull (forms!sub1.txtPrice) then sql = sql & " """ & forms!sub1.txtPrice & """," else sql = sql & " NULL," end if without finishing the code, i think you may see the GOTCHA i am headed for. I tried this and got an "Access cannot find the form "" ". I think I can pretty much see why on this approach too, because when I click the button that calls the new sub form into the parent form, the values that were just entered are not held/saved as sub1 closes and sub2 opens. I should mention that the idea above is not intended to be a one or the other approach, rather both sub forms used everytime. so this is an example. i want to use this method (if possible) to have about 7 different sub form choices in one form, and be able to save to a table via a SQL statement. I realize that there may be better ways, but I am just wondering if I can get there with this approach out of curiousity. Thanks as always!

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  • MS Access 2003 - Help understanding the structure of mdb, mde and be.....

    - by Justin
    Hi. I was just wanting some explanation as to what is going on once you have split your tables out into a back end file, and set an mde out for use. When a user accesses the mde, is the mdb still required to get to the tabes (or in order to make it work)? Let say I put these access apps on a shared drive for folks to use. If I split the be end on to the shared drive, and placed the mde on the shared drive, would I the mdb have to exist for that version mde to work (communicate with the tables)? Or does the mde sort of speak to the mdb which speaks to the tables? Hope this question makes sense. Thanks

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  • MS-Access: What could cause one form with a join query to load right and another not?

    - by Daniel Straight
    Form1 Form1 is bound to Table1. Table1 has an ID field. Form2 Form2 is bound to Table2 joined to Table1 on Table2.Table1_ID=Table1.ID Here is the SQL (generated by Access): SELECT Table2.*, Table1.[FirstFieldINeed], Table1.[SecondFieldINeed], Table1.[ThirdFieldINeed] FROM Table1 INNER JOIN Table2 ON Table1.ID = Table2.[Table1_ID]; Form2 is opened with this code in Form1: DoCmd.RunCommand acCmdSaveRecord DoCmd.OpenForm "Form2", , , , acFormAdd, , Me.[ID] DoCmd.Close acForm, "Form1", acSaveYes And when loaded runs: Me.[Table1_ID] = Me.OpenArgs When Form2 is loaded, fields bound to columns from Table1 show up correctly. Form3 Form3 is bound to Table3 joined to Table2 on Table3.Table2_ID=Table2.ID Here is the SQL (generated by Access): SELECT Table3.*, Table2.[FirstFieldINeed], Table2.[SecondFieldINeed] FROM Table2 INNER JOIN Table3 ON Table2.ID = Table3.[Table2_ID]; Form3 is opened with this code in Form2: DoCmd.RunCommand acCmdSaveRecord DoCmd.OpenForm "Form3", , , , acFormAdd, , Me.[ID] DoCmd.Close acForm, "Form2", acSaveYes And when loaded runs: Me.[Table2_ID] = Me.OpenArgs When Form3 is loaded, fields bound to columns from Table2 do not show up correctly. WHY? UPDATES I tried making the join query into a separate query and using that as my record source, but it made no difference at all. If I go to the query for Form3 and view it in datasheet view, I can see that the information that should be pulled into the form is there. It just isn't showing up on the form.

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  • MS Access: Why is ADODB.Recordset.BatchUpdate so much slower than Application.ImportXML?

    - by apenwarr
    I'm trying to run the code below to insert a whole lot of records (from a file with a weird file format) into my Access 2003 database from VBA. After many, many experiments, this code is the fastest I've been able to come up with: it does 10000 records in about 15 seconds on my machine. At least 14.5 of those seconds (ie. almost all the time) is in the single call to UpdateBatch. I've read elsewhere that the JET engine doesn't support UpdateBatch. So maybe there's a better way to do it. Now, I would just think the JET engine is plain slow, but that can't be it. After generating the 'testy' table with the code below, I right clicked it, picked Export, and saved it as XML. Then I right clicked, picked Import, and reloaded the XML. Total time to import the XML file? Less than one second, ie. at least 15x faster. Surely there's an efficient way to insert data into Access that doesn't require writing a temp file? Sub TestBatchUpdate() CurrentDb.Execute "create table testy (x int, y int)" Dim rs As New ADODB.Recordset rs.CursorLocation = adUseServer rs.Open "testy", CurrentProject.AccessConnection, _ adOpenStatic, adLockBatchOptimistic, adCmdTableDirect Dim n, v n = Array(0, 1) v = Array(50, 55) Debug.Print "starting loop", Time For i = 1 To 10000 rs.AddNew n, v Next i Debug.Print "done loop", Time rs.UpdateBatch Debug.Print "done update", Time CurrentDb.Execute "drop table testy" End Sub I would be willing to resort to C/C++ if there's some API that would let me do fast inserts that way. But I can't seem to find it. It can't be that Application.ImportXML is using undocumented APIs, can it?

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  • MS Access 2003 - Option Group frame: can I add text boxes that are part of the frame instead of rad

    - by Justin
    Ok so this maybe a simple/silly question but I don't know so here goes: In access let's say I want to have a frame control, so I click the option group button and add it to the desgin surface. However, I am not wanting to use this as a option group with radio button selection, instead I would like to add text boxes instead the frame, so that when I reference the frame, it references every control instead of it, hence the text boxes, cbo boxes, etc.....just as it would if they were radio option selections. So can you do this? I want whatever controls I add inside the frame to be easily referenced (i.e. make all controls visible just by using frameExample.visible = true) so that I can build my own tab control groupings..... can this be done? Thanks! EDIT: What I am trying to accomplish is having a form that includes a collection of controls (input controls - cbo boxes, text boxes, etc), that serve as the Main record information. These are saved to a table via an INSERT statement on button_click because this form is unbound. Next I have 8 categories that are relative per each main record (and data that goes along with it). Each of these categories could have a sub form area and a button click that bring it's relative form into the sub form area. These sub forms would be unbound as well as I would just save data via SQL statement. So i know I could accomplish this by running the insert statement from the parent form, on the main collection control's data that would create the KeyID number, then run a SQL statement that would turn around and load that KeyID number right back onto the page in a hidden text box. Then when I click one of the sub forms and load its relative collection of controls, I could then save that data along with KeyID for each of these sub-forms/tables. SO...... I was wondering if instead you could define these controls as a collection so that you could hide and make visible all the ones you need on button clicks and avoid the need for additional forms (subs). I know that if a user enters data into a text box, and then somewhere along the way that box becomes hidden, the data still exists in it and still ends up in the SQL statement.... So I want all these controls to exist on the same form, but I thought what is I could encapsulate them into a frame like an option group, then I could call the frame and all the relative controls would be called up (made visible) as needed. Sorry for the long explanation but I thought it would help.

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  • MS Access 2003 - Formatting results in a list box problem.

    - by Justin
    So I have a list box that displays averages in a table like format from a crossyab query. It's just what I need the query is right, there is just one thing. I had to set the field properties in the query as format: standard..decimal:2. Which is exactly what I needed. However..the list box will not pick up on this. First I typed the crosstab sql into the list box's properties....and then I ran into this problem. So then I actually just created the query object, saved it and set that as the rowsource for the list box. Still won't work....when I open the query it is the correct format. So is there a way to further format a text box? Is there a way tell it to limit decimal places to one or two on returned values? Thanks!

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  • MS Access 2003 - Is there a way to programmatically define the data for a chart?

    - by Justin
    So I have some VBA for taking charts built with the Form's Chart Wizard, and automatically inserting it into PowerPoint Presentation slides. I use those chart-forms as sub forms within a larger forms that has parameters the user can select to determine what is on the chart. The idea is that the user can determine the parameter, build the chart to his/her liking, and click a button and have it in a ppt slide with the company's background template, blah blah blah..... So it works, though it is very bulky in terms of the amount of objects I have to use to accomplish this. I use expressions such as the following: like forms!frmMain.Month&* to get the input values into the saved queries, which was fine when i first started, but it went over so well and they want so many options, that it is driving the number of saved queries/objects up. I need several saved forms with charts because of the number of different types of charts I need to have this be able to handle. SO FINALLY TO MY QUESTION: I would much rather do all this on the fly with some VBA. I know how to insert list boxes, and text boxes on a form, and I know how to use SQL in VBA to get the values I want from tables/queries using VBA, I just don't know if there is some vba I can use to set the data values of the charts from a resulting recordset: DIM rs AS DAO.Rescordset DIM db AS DAO.Database DIM sql AS String sql = "SELECT TOP 5 Count(tblMain.TransactionID) AS Total, tblMain.Location FROM tblMain WHERE (((tblMain.Month) = """ & me.txtMonth & """ )) ORDER BY Count (tblMain.TransactionID) DESC;" set db = currentDB set rs = db.OpenRecordSet(sql) rs.movefirst some kind of cool code in here to make this recordset the data of chart in frmChart ("Chart01") thanks for your help. apologies for the length of the explanation.

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  • MS Access 2003 - Is there a way to run access (mde) without the access shell around the forms/report

    - by Justin
    So I am not sure if I am asking this correctly; let me explain: IS there a way I can run my MDE without the access shell around the forms/reports? The part that provides the menu, and the little application title. I think it is the overall presentation layer form that all my access stuff sits on, but I am not sure. I am just wondering if you can get rid of it. Thanks

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  • MS Access 2003 - Failure to create MDE file: error VBA is corrupt?

    - by Justin
    Ok so this is a brand new snag I have run into. I am trying to launch a new MDE from my source MDB file, and it is locking up Access. So in my mdb, I am first compacting and repairing, and then selecting create a new mde (just as I have done many times before). It looks like it is starting the process, but never gets to where it compacts when it is done, and access is not responding. So after I force close the app, I look in the folder where I am trying to create the MDE to and I see there is a new access db1 file there. If I try to open that it gives me an error that says file not found, and then it says the Visual Basic for Applications is corrupt. The thing is, I just made a very simple adjustment to the code since last launching an mde, and after this I double and triple checked it...its not that because its just a simple open this form and close this one addition. I did however have my source mdb file on a disc that I copied to my laptop, and then tried to re link the tables to the network drive (had them linked to other tables on my local drive so that I could develop offline)?? PLEASE HELP!!!

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  • MS Access 2007 - Property for text box to allow end-user to hit enter for return, not next

    - by Justin
    So I have a form that user's use for data entry, and on one form there is a text box there that is basically used. To enter notes. However, if the user hits i need the cursor to stay in that text box, and start a new line (uh....like word would)....but currently it is jumping to the next control (text box). So is there a simple property setting that would do the trick? Or a VBA method to accomplish? Thanks Justin

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  • Airport Express chokes Wi-Fi for a few seconds, several times per hour. Any idea why?

    - by user13727
    I'm using a MacBookPro connected to an AiportExpress' Wi-FI network. Every once in a while, the Wi-Fi will choke up and either drop some packets, or lag horribly for several seconds. I'm losing hair over this because every time I chat on Skype, the call hangs randomly due to this problem. Any idea what's wrong? Some more details: two networks are set up: 2.4Ghz and 5Ghz, and the issue happens on both the network uses WPA2 Personal for security the Airport is in the same room with my computer the Airport is fairly new, bought this summer, model number off the back: A1392 tried connecting to a neighbours wifi to see if it's a problem with my computer, or interference. It's not, it doesn't happen on their network. tried resetting it several times tried changing channels manually Ping results are below, so you can see what I'm talking about. EDIT: 10.0.1.1 is the Airport's IP 64 bytes from 10.0.1.1: icmp_seq=1795 ttl=255 time=0.813 ms 64 bytes from 10.0.1.1: icmp_seq=1796 ttl=255 time=3.335 ms 64 bytes from 10.0.1.1: icmp_seq=1797 ttl=255 time=3.403 ms 64 bytes from 10.0.1.1: icmp_seq=1798 ttl=255 time=3.414 ms 64 bytes from 10.0.1.1: icmp_seq=1799 ttl=255 time=3.227 ms 64 bytes from 10.0.1.1: icmp_seq=1800 ttl=255 time=3.274 ms 64 bytes from 10.0.1.1: icmp_seq=1801 ttl=255 time=3.253 ms 64 bytes from 10.0.1.1: icmp_seq=1802 ttl=255 time=3.292 ms >>>> choke starts <<< 64 bytes from 10.0.1.1: icmp_seq=1803 ttl=255 time=53.977 ms 64 bytes from 10.0.1.1: icmp_seq=1804 ttl=255 time=35.049 ms 64 bytes from 10.0.1.1: icmp_seq=1805 ttl=255 time=19.820 ms >>>> choke ends <<< 64 bytes from 10.0.1.1: icmp_seq=1806 ttl=255 time=0.716 ms 64 bytes from 10.0.1.1: icmp_seq=1807 ttl=255 time=0.705 ms 64 bytes from 10.0.1.1: icmp_seq=1808 ttl=255 time=0.919 ms 64 bytes from 10.0.1.1: icmp_seq=1809 ttl=255 time=0.659 ms 64 bytes from 10.0.1.1: icmp_seq=1810 ttl=255 time=0.877 ms 64 bytes from 10.0.1.1: icmp_seq=1811 ttl=255 time=0.679 ms 64 bytes from 10.0.1.1: icmp_seq=1812 ttl=255 time=0.854 ms 64 bytes from 10.0.1.1: icmp_seq=1813 ttl=255 time=0.644 ms 64 bytes from 10.0.1.1: icmp_seq=1814 ttl=255 time=3.779 ms ... time passes .. 64 bytes from 10.0.1.1: icmp_seq=1599 ttl=255 time=0.674 ms 64 bytes from 10.0.1.1: icmp_seq=1600 ttl=255 time=0.930 ms 64 bytes from 10.0.1.1: icmp_seq=1601 ttl=255 time=0.665 ms 64 bytes from 10.0.1.1: icmp_seq=1602 ttl=255 time=1.085 ms Request timeout for icmp_seq 1603 Request timeout for icmp_seq 1604 64 bytes from 10.0.1.1: icmp_seq=1605 ttl=255 time=104.969 ms 64 bytes from 10.0.1.1: icmp_seq=1606 ttl=255 time=11.521 ms 64 bytes from 10.0.1.1: icmp_seq=1607 ttl=255 time=0.926 ms 64 bytes from 10.0.1.1: icmp_seq=1608 ttl=255 time=0.993 ms 64 bytes from 10.0.1.1: icmp_seq=1609 ttl=255 time=0.745 ms And the Signal-Noise ratio:

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  • MS Query returns data inside itself but does not export it to Excel

    - by kappa
    Hi, I'm having a strange problem with Excel and MS Query: I'm using MS Query to run a T-SQL query against a Microsoft SQL Server 2000 and return the results to Excel. To do this, I open Excel, go to Data - Import external data - New database query, select my data source, paste the SQL script in MS Query and click File - Return data to Microsoft Office Excel, leaving all the query options to their defaults. This works fine for many other Excel files, but this time although MS Query shows the correct data when I paste the SQL script, after returning to Excel all I get is the query name in the upper left cell, with no data returned. I fear the cause could be the SQL script, as it contains some advanced functions like union all, UDFs and variables. Here's the script: declare @date smalldatetime set @date = dateadd(day, datediff(day, 0, getdate()), 0) select [date], sum([hours]) as [hours] from ( select [date], [hours] from [server].[dbo].[udf] (84, '2010-01-01', @date) union all select [date], [hours] from [server].[dbo].[udf] (89, '2010-01-01', @date) union all select [date], [hours] from [server].[dbo].[udf] (93, '2010-01-01', @date) ) as [a] group by [date] order by [date] asc I can't get rid of the UDF as inside them are done advanced groupings involving cursors and temporary tables, nor I can remove the variable as the UDF won't accept dateadd(day, datediff(day, 0, getdate()), 0) as parameter. Any ideas? Thanks in advance, Andrea.

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  • CRM 2011 - Set/Retrieve work hours programmatically

    - by Philip Rich
    I am attempting to retrieve a resources work hours to perform some logic I require. I understand that the CRM scheduling engine is a little clunky around such things, but I assumed that I would be able to find out how the working hours were stored in the DB eventually... So a resource has associated calendars and those calendars have associated calendar rules and inner calendars etc. It is possible to look at the start/end and frequency of aforementioned calendar rules and query their codes to work out whether a resource is 'working' during a given period. However, I have not been able to find the actual working hours, the 9-5 shall we say in any field in the DB. I even tried some SQL profiling while I was creating a new schedule for a resource via the UI, but the results don't show any work hours passing to SQL. For those with the patience the intercepted SQL statement is below:- EXEC Sp_executesql N'update [CalendarRuleBase] set [ModifiedBy]=@ModifiedBy0, [EffectiveIntervalEnd]=@EffectiveIntervalEnd0, [Description]=@Description0, [ModifiedOn]=@ModifiedOn0, [GroupDesignator]=@GroupDesignator0, [IsSelected]=@IsSelected0, [InnerCalendarId]=@InnerCalendarId0, [TimeZoneCode]=@TimeZoneCode0, [CalendarId]=@CalendarId0, [IsVaried]=@IsVaried0, [Rank]=@Rank0, [ModifiedOnBehalfBy]=NULL, [Duration]=@Duration0, [StartTime]=@StartTime0, [Pattern]=@Pattern0 where ([CalendarRuleId] = @CalendarRuleId0)', N'@ModifiedBy0 uniqueidentifier,@EffectiveIntervalEnd0 datetime,@Description0 ntext,@ModifiedOn0 datetime,@GroupDesignator0 ntext,@IsSelected0 bit,@InnerCalendarId0 uniqueidentifier,@TimeZoneCode0 int,@CalendarId0 uniqueidentifier,@IsVaried0 bit,@Rank0 int,@Duration0 int,@StartTime0 datetime,@Pattern0 ntext,@CalendarRuleId0 uniqueidentifier', @ModifiedBy0='EB04662A-5B38-E111-9889-00155D79A113', @EffectiveIntervalEnd0='2012-01-13 00:00:00', @Description0=N'Weekly Single Rule', @ModifiedOn0='2012-03-12 16:02:08', @GroupDesignator0=N'FC5769FC-4DE9-445d-8F4E-6E9869E60857', @IsSelected0=1, @InnerCalendarId0='3C806E79-7A49-4E8D-B97E-5ED26700EB14', @TimeZoneCode0=85, @CalendarId0='E48B1ABF-329F-425F-85DA-3FFCBB77F885', @IsVaried0=0, @Rank0=2, @Duration0=1440, @StartTime0='2000-01-01 00:00:00', @Pattern0=N'FREQ=WEEKLY;INTERVAL=1;BYDAY=SU,MO,TU,WE,TH,FR,SA', @CalendarRuleId0='0A00DFCF-7D0A-4EE3-91B3-DADFCC33781D' The key parts in the statement are the setting of the pattern:- @Pattern0=N'FREQ=WEEKLY;INTERVAL=1;BYDAY=SU,MO,TU,WE,TH,FR,SA' However, as mentioned, no indication of the work hours set. Am I thinking about this incorrectly or is CRM doing something interesting around these work hours? Any thoughts greatly appreciated, thanks.

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  • Simple but Customizable CRM?

    - by davemackey
    I'm trying to find a good Church Management System (ChMS). Essentially, a CRM for churches. My budget is about $0...so open source or in-house development is preferred (and by in-house, I mean me). I'm wondering if anyone could make some recommendations as to possibilities? I'm open to SaaS solutions as well. For those interested in more details...: I've looked at Zoho CRM and while I like it, they only offer three licenses free, an insignificant discount for non-profits, etc. I've looked at Salesforce's NPSF which is nice but almost too much for a small church. Additionally, its taking a long time to jump through all the hoops necessary to get the licenses. I'm wondering if some combination of Wufoo and similar SaaS apps. might offer what I'm looking for? I've looked at Google spradsheets...if only they had a db application. :P Its really pretty simple what I need...something to maintain contact info., to remember important dates, to keep dates, to schedule followups, etc.

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  • Microsoft CRM could not log you on to the system. Make sure your user record...

    - by Willy
    "Microsoft CRM could not log you on to the system. Make sure your user record is enabled and that you have been assigned at least one security role. For more information, contact your system administrator." When I RDP into the server and try Microsoft CRM Workflow Manager/Monitor with http or https connectivity, it doesn't work. "The specified Microsoft CRM server is not responding. This might happen if it is currently unavaliable, it is not a Microsoft CRM server, or you are not a valid user. Contact your sys-admin." This is a Microsoft CRM v3.0 / Microsoft SQL server 2005 box, Active directory is on a seperate box.. When I right click Microsoft CRM Worlkflow Service, properties, log on: it shows "crmtestuser" and a password. I did not RDP or try logging in as that crmtestuser, but I am Admin... Could this be a clue? What can I try?

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