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  • Getting Started with Oracle Fusion CRM Sales

    Designed from the ground-up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Fusion Applications are 100 percent open standards-based business applications that set a new standard for the way we innovate, work and adopt technology. Delivered as a complete suite of modular applications, Fusion Applications work with your existing portfolio to evolve your business to a new level of performance. In this AppCast, part of a special series on Fusion Applications, you hear about the unique advantages of Fusion CRM Sales, learn about the scope of the first release and discover how Fusion CRM Sales modules can be used to complement and enhance your existing sales solutions.

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  • Oracle University Nouveaux cours (Week 35)

    - by swalker
    Parmi les nouveautés d’Oracle Université de ce mois-ci, vous trouverez : Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle SOA Suite 11g: Essential Concepts (Training on Demand) e-Business Suite R12 Oracle HRMS iRecruitment Fundamentals (Self-Study Course) R12 Oracle Payroll Fundamentals: Administration (Self-Study Course) R12 Oracle HRMS System Administration Fundamentals (Self-Study Course) R12 Oracle HRMS Self Service Fundamentals (Self-Study Course) R12 Oracle HRMS Implement and Use Fast Formula (Self-Study Course) R12 HRMS Work Structures Fundamentals (Self-Study Course) R12 HRMS Total Compensation Foundations (Self-Study Course) Siebel Siebel 8.1.x Chat and Voice Integration Using CCA (Self-Study Course) Siebel 8.1.x Search using Oracle Secure Enterprise Search (Self-Study Course) Siebel 8.1.x COM Web Services (Self-Study Course) Siebel 8.1.x COM Asset Based Order Management (Self-Study Course) Siebel 8.1.x COM: What is New in Product Configurator (Self-Study Course) Siebel 8.1.x COM Product Configurator Caching & Performance Management (Self-Study Course) Siebel 8.1.x COM PSP Engine Caching and Performance Management (Self-Study Course) Siebel 8.1.x Remote: Administration (Self-Study Course) Siebel 8.1.x Remote: Technical Foundations (Self-Study Course) Siebel Tools: Configuring Chart and Tree Applets (Self-Study Course) Sun - Server Administration SPARC SuperCluster Administration and Maintenance Seminar (2 days) OPN Only Sparc T4-Based Servers Installation Boot Camp (1 day) Primavera Primavera P6 Application Administration Rel 8.x (2 days) Oracle Retail Retail Merchandising System (RMS) Business Overview (Self-Study Course) Retail Invoice Matching (ReIM) Product Overview (Self-Study Course) Retail Invoice Matching (ReIM) Business Introduction (Self-Study Course) Retail Demand Forecasting: RDF Classic Product Overview (Self-Study Course) Retail Demand Forecasting Introduction (Self-Study Course) Retail Data Warehouse (RDW) Overview 13.1 (Self-Study Course) Oracle Retail Point-of-Service (POS) Product Overview (Self-Study Course) Retail Sales Audit (ReSA) Product Overview (Self-Study Course) Retail Price Management (RPM) Product Overview (Self-Study Course) Retail Merchandising System (RMS) Technical Introduction (Self-Study Course) Oracle Retail Integration Bus (RIB) Product Overview (Self-Study Course) Oracle Communiucations Unified Communications Suite Convergence Customization (2 days) OSM Foundations I: Tasks, Processes and Orders Contacter l’ équipe locale d’ Oracle University pour toute information et dates de cours. Restez connecté à Oracle University : LinkedIn OracleMix Twitter Facebook Google+

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  • Oracle University New Courses (Week 35)

    - by swalker
    Oracle University released the following new (versions of) courses recently: Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle SOA Suite 11g: Essential Concepts (Training on Demand) e-Business Suite R12 Oracle HRMS iRecruitment Fundamentals (Self-Study Course) R12 Oracle Payroll Fundamentals: Administration (Self-Study Course) R12 Oracle HRMS System Administration Fundamentals (Self-Study Course) R12 Oracle HRMS Self Service Fundamentals (Self-Study Course) R12 Oracle HRMS Implement and Use Fast Formula (Self-Study Course) R12 HRMS Work Structures Fundamentals (Self-Study Course) R12 HRMS Total Compensation Foundations (Self-Study Course) Siebel Siebel 8.1.x Chat and Voice Integration Using CCA (Self-Study Course) Siebel 8.1.x Search using Oracle Secure Enterprise Search (Self-Study Course) Siebel 8.1.x COM Web Services (Self-Study Course) Siebel 8.1.x COM Asset Based Order Management (Self-Study Course) Siebel 8.1.x COM: What is New in Product Configurator (Self-Study Course) Siebel 8.1.x COM Product Configurator Caching & Performance Management (Self-Study Course) Siebel 8.1.x COM PSP Engine Caching and Performance Management (Self-Study Course) Siebel 8.1.x Remote: Administration (Self-Study Course) Siebel 8.1.x Remote: Technical Foundations (Self-Study Course) Siebel Tools: Configuring Chart and Tree Applets (Self-Study Course) Sun - Server Administration SPARC SuperCluster Administration and Maintenance Seminar (2 days) OPN Only Sparc T4-Based Servers Installation Boot Camp (1 day) Primavera Primavera P6 Application Administration Rel 8.x (2 days) Oracle Retail Retail Merchandising System (RMS) Business Overview (Self-Study Course) Retail Invoice Matching (ReIM) Product Overview (Self-Study Course) Retail Invoice Matching (ReIM) Business Introduction (Self-Study Course) Retail Demand Forecasting: RDF Classic Product Overview (Self-Study Course) Retail Demand Forecasting Introduction (Self-Study Course) Retail Data Warehouse (RDW) Overview 13.1 (Self-Study Course) Oracle Retail Point-of-Service (POS) Product Overview (Self-Study Course) Retail Sales Audit (ReSA) Product Overview (Self-Study Course) Retail Price Management (RPM) Product Overview (Self-Study Course) Retail Merchandising System (RMS) Technical Introduction (Self-Study Course) Oracle Retail Integration Bus (RIB) Product Overview (Self-Study Course) Oracle Communiucations Unified Communications Suite Convergence Customization (2 days) OSM Foundations I: Tasks, Processes and Orders Get in contact with your local Oracle University team for more details and course dates. Stay Connected to Oracle University: LinkedIn OracleMix Twitter Facebook Google+

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  • Workflows not starting after fresh install

    - by Greg McGuffey
    I just installed Dynamics CRM 4.0. It is working nicely except for workflows. They won't start. I turned on tracing and it appears that there is an IO error. The server is setup with IFD and SSL. No issues accessing it internally or externally. Here is the trace: # CRM Tracing Version 2.0 # LocalTime: 2010-06-08 11:34:58.2 # Categories: # CallStackOn: No # ComputerName: FOX-CRM1 # CRMVersion: 4.0.7333.2741 # DeploymentType: OnPremise # ScaleGroup: # ServerRole: AppServer, AsyncService, DiscoveryService, WebService, ApiServer, HelpServer, DeploymentService [2010-06-08 11:34:58.2] Process:CrmAsyncService |Organization:821a137e-7191-49a4-86cc-69101e2b6d20 |Thread: 24 |Category: Platform.Async |User: 00000000-0000-0000-0000-000000000000 |Level: Error | AsyncOperationCommand.Execute >Exception while trying to execute AsyncOperationId: {DF68F483-2C73-DF11-9A34-18A9053B7B38} AsyncOperationType: 1 - System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: The handshake failed due to an unexpected packet format. at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Net.TlsStream.CallProcessAuthentication(Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Microsoft.Crm.SdkTypeProxy.CrmService.Retrieve(String entityName, Guid id, ColumnSetBase columnSet) at Microsoft.Crm.Asynchronous.SdkTypeProxyCrmServiceWrapper.Retrieve(String entityName, Guid id, ColumnSetBase columnSet) at Microsoft.Crm.Asynchronous.SdkPluginDescriptionProvider.GetPluginTypeDescription(Guid pluginTypeId, IOrganizationContext context) at Microsoft.Crm.Caching.PluginTypeCacheLoader.LoadCacheData(Guid key, IOrganizationContext context) at Microsoft.Crm.Caching.CrmMultiOrgCache`2.CreateEntry(TKey key, IOrganizationContext context) at Microsoft.Crm.Caching.CrmSharedMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context) at Microsoft.Crm.Caching.PluginTypeCache.LookupEntry(Guid pluginTypeId, IOrganizationContext context) at Microsoft.Crm.Asynchronous.AsyncOperationCommand.GetPluginType(Guid pluginTypeId) at Microsoft.Crm.Asynchronous.EventOperation.InternalExecute(AsyncEvent asyncEvent) at Microsoft.Crm.Asynchronous.AsyncOperationCommand.Execute(AsyncEvent asyncEvent) The only thing I've tried to to update the AsyncSdkRootDomain row in the Deployment table to match the ADSdkRootDomain and the ADApplicationRootDomain values. It was blank. That didn't appear to work. After some more research, I think this might be caused because the Asynch service can't access the SDK web services using SSL. If this is correct, how would one configure a CRM server for secure access, internal and external (IFD) and still allow asynch service to hit web site? Thanks for your help!

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  • SaaS Customer Service Matters

    - by charles.knapp
    You probably know that Oracle CRM On Demand goes beyond contact and transaction tracking by providing valuable real-time insights. Do you know that Oracle CRM On Demand also delivers valuable service to our customers? Don't take my word for it. "Prior to Oracle CRM On Demand, we were too busy looking in the rear view mirror on our sales activities and needed a forward-looking tool to maximize sales and coaching opportunities," said Christian Doelle, Vice President Sales & Marketing, MonierLifetile. "After evaluating other organization's solutions, we found Oracle as the most proven with the real-time reporting and detailed reviews of sales opportunities that helped us to address our blind spots. Additionally, we have found throughout our implementation phase that Oracle's commitment to customer attention and service is incomparable." Learn more here about MonierLifetile's experience with Oracle CRM On Demand.

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  • Collaborate 2010: Spotlight on Oracle Content Management

    - by [email protected]
    Excitement is building for the Collaborate conference April 18th through the 22nd. Outside of the event being in Las Vegas, which for me often seems to add to the excitement, there will be a great lineup of Oracle Content Management focused sessions. In fact, there are currently over 30 content management sessions scheduled, and attendees will get to hear from customers, partners, as well as Oracle experts. Attendees should expect to hear a lot about Oracle Content Management 11g at Collaborate 2010. Roel Stalman and Andy MacMillan will kick off these discussions on Monday, April 19th as they present Oracle Content Management's product strategy and roadmap (10:45 - 11:45). Monday's lineup also includes sessions on Oracle Imaging and Process Management (I/PM) 11g and Oracle Forms Recognition (2:30 - 3:30), which were both released in January. For those customers using older versions of I/PM or Stellent IBPM, be sure not to miss the "migrating to I/PM 11g" session on Monday as well (1:15 - 2:15) as this should give you some insight into the migration process. Check out the entire list of Oracle Content Management sessions here. Another focus at Collaborate this year is to discuss the benefits of using Oracle Content Management with Oracle Applications - Oracle E-Business Suite, PeopleSoft, and Siebel - so be sure to check out these sessions too: Accelerating Accounts Payable Processes with Integrated Document Imaging(Monday, April 19th, 3:45 - 4:45)Supercharge Your Siebel Sales and Marketing with Integrated Document Management(Tuesday, April 20th, 2:00 - 3:00)Oracle Enterprise 2.0 for Oracle Applications: The Value of an Integrated E2.0 Platform(Tuesday, April 20th, 3:15 - 4:15)Comprehensive Human Resources Automation with Oracle Content Management(Wednesday, April 21st, 1:00 - 2:00) Collaborate is also the perfect opportunity to meet Oracle executives and product experts. Attendees can sign up for 1 on 1 meetings at the event, and there will be someone representing each Oracle Content Management product. These meetings are probably the best way to get your product questions answered in a face-to-face manner. It seems more and more to me that Oracle Content Management customers are viewing Collaborate as "the" conference to attend each year. I hope you have plans to attend and I will see you there.

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  • How to config Remote BLOB Storage(RBS) with Microsoft Dynamics CRM 4.0 ?

    - by jk
    Hi We have working site for Dynamic crm 4.0 and in it we are storing image into the database. Now database is growing very fast and server is dying.. now I want to enable the Remote BLOB Storage with Dynamic CRM 4.0. for that I tried to install RBS for testing but everywhere is configure with Sharepoint 2010 not with Dynamic Crm. Does anybody know how to install and configure with Dyanmic CRM 4.0? Does RBS with Standard Edition of SQL Server 2008? I followed following path to install but it with Sharepoint? http://technet.microsoft.com/en-us/library/ee663474.aspx Any help is appreciate. Thanks

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  • CRM Evolution 2014: Mediocrity is the New Horrible in Customer Service

    - by Tuula Fai
    "Mediocrity is the new horrible in customer service," Blair McHaney, Gold's Gym Almost everyone knows that customers' expectations have risen. But, after listening to two days of presentations at CRM Evolution, I think it’s more accurate to say that customers' expectations have skyrocketed. Fortunately, most companies have gotten the message and are taking their customer service to a higher level. For those who've been hesitant to 'boldly go where their customer service organization has not gone before,' take heart. I’ve got some statistics that will encourage you to take those first few steps. Why should I change? By engaging customers online, ancestry.com achieved a 99.5% customer satisfaction score (CSAT) while improving retention and saving millions on greater efficiency, including a 38%-50% drop in inbound calls and emails.1 By empowering employees to delight customers, Gold’s Gym achieved a 77.5% Net Promoter Score (NPS) and 22% customer churn rate. No small feat when you consider the industry averages are 40% NPS and 45% churn.2 By adapting quickly to social media, brands like Verizon have benefited from social community members spending 2.5x-10x more than average customers.3 ‘The fierce urgency of now’ is upon us in customer service. You can take your customer service to a higher level! To find out more, click here CRM Evolution Customer Service Experience Footnotes: 1. Arvindh Balakrishnan, Is Your Customer Service Modern?2. Blair McHaney, Wire Your Organization with Customer Feedback3. Becky Carroll, The Power of Communities for Improving the Service Experience and Building Advocates

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  • Server Intermittently Inaccessible Externally (but Accessible Internally Continuously)

    - by nicorellius
    I have a CRM on a server on a network. We have a static IP and another server outward facing. We use port-forwarding to map to the CRM, so that when you go to the IP or the FQDN, you get to the CRM: xxx.xxx.xxx.xxx crm.example.com Internally, we can access the CRM by going to crm or crm.example.com Lately, I've been noticing that accessing the server from outside the network times out or gives 503, bad gateway. During that time, I can also SSH (different port, so this works) into the outward facing computer and access the server just fine. I have a robot monitoring the site and indeed via HTTP monitoring the site is going down periodically. I looked through the Apache server access and error logs and nothing stuck out at me so I'm a bit confused as to what could be going on. I also searched the access logs for 503 and found nothing. When I run tracert from outside the network, it appears the packets basically make it through the wider area servers (Comcast city and county servers) and end up dropping at the CRM server's front step. I'm tempted to replace the server because it is older and underpowered but it would be nice to know what is going on. Any ideas what to do next?

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  • restrict customer lookup to contacts bug

    - by Amr H. Abdel Majeed
    I'm using microsoft dynamics crm 4 I inserted the following line to restrict a customer lookup to contacts only (no accounts): crmForm.all.customerid.setAttribute("lookuptypes", "2"); It does restrict the lookup to contacts only, but there is a strange bug: When i select any customer, the icon next to him becomes the account icon, not the contact icon (folder instead of card) Any solutions to this ?

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  • Is there a way to export reports from Microsoft CRM4?

    - by Jake
    I'm setting up a proper dev environment for my client (dev/qa/stage/prod). I'd like to find a way to export reports so we can cleanly move from one environment to the next. Custom RDL type reports are easy (just import the RDL in the next environment), but the reports that are built inside CRM don't appear to export anywhere. Am I missing something? Is this another feature that was missed? Apperciate the help.

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  • What does a static modifier on a constructor means?

    - by the_drow
    I saw this kind of code at work: class FooPlugin : IPlugin // IPlugin is a Microsoft CRM component, it has something special about it's execution { static FooPlugin() { SomeObject.StaticFunction(); // The guy who wrote it said it's meaningful to this question but he can't remember why. } } Any idea what does a static modifier on a constructor mean and why in this case it is required?

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  • Hosted CRM Solutions from a Manager?s Perspective

    CRM, Customer Relationship Management is a method or process that is used to know the customer?s behavior and their needs and it helps in developing a stronger relation with them. This is only a defi... [Author: James Wong - Computers and Internet - April 29, 2010]

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  • Web CRM Software for Sales People

    Customer Relationship Management software or CRM is an application specifically designed to help a company in managing complete data related to its customers, from advertising to initial lead, sale a... [Author: James Wong - Computers and Internet - April 29, 2010]

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  • The Real Reason for CRM implementation Failure

    You can search the Internet and look at technology trade magazines and find list after list of why CRM (Customer Retention Management) implementations fail. To me, most of these "articles" are laundr... [Author: Chuck Lewis - Computers and Internet - September 03, 2009]

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  • Supercharge your CRM solution with Oracle Policy Automation

    Tune into this conversation with Davin Fifield, VP, Product Development for Oracle Policy Automation to learn how to rapidly deliver customer self-service for product selection, significantly lower training costs for rolling out new call center processes, and in general dramatically improve business agility, consistency and transparency of decision making within and beyond your CRM solution of choice.

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  • Two New CRM USER Communities just launched

    - by Divya Malik
    Here comes an announcement from Chris Gallen, from our Support Services team. For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and  Telesales  The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds, Sales Foundation, and Oracle Marketing. Some possible topics include Oracle Sales Implementations, TCA and DQM Integrations, Territory Management Setups and Definitions, Product Catalog Integrations, Sales Forecasting, Lead and Opportunity management, Sales Manager and Sales User responsibilities and Reports, Resource Management including Roles and Groups, Oracle Sales Personalizations, Concurrent Requests for Sales Reps and Sales Manager Dashboards, Integration with Quoting, Proposals, General Ledger, Advanced Product Catalog, CRM Resource Administration, etc. The Telesales community is available to discuss topics such as Customer/Org/Person/Party Relationships, TCA/DQM Integration, Lead and Opportunity Management, Universal Work Queue, Universal Search Features, Purchase Items/Product Integration, eBusiness Center Setup Issues, Interactions, Tasks and Notes Integrations, and Form Personalizations. How Can You Get Started? Here are the two ways to get engaged. A) Click here to access all our communities  OR B) My Oracle Support as follows: Log into My Oracle Support (Flash or Classic).                                                                                                                           Click the "Community" link at the top of the page. Click [Enter Here] on the following page. Select the community from the "My Communities" list on the top-left. Take advantage TODAY!

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  • Creating Filter for my Associated View

    - by Hooman
    Senario: Open an account in CRM 2011 beta and click on activities on the left navigation pane, you will now see activities of the selected account and now have two filter drop down lists on the top which allow you to view activities of the account or sub accounts of this account. Is this filter drop downs something customizable or is it a feature only available for system entities (like acitivity)? Is this functionality provided because Activity entity have N:1 relationship with Type of Behavior = System? can we provide the same or similar functionality by using Type of behavior = Parental!?!? Thx

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  • Simulación de carga productiva para anticipar errores

    - by [email protected]
    La presión por la agilidad en el día a día del negocio y por obtener siempre altos niveles de servicio hacen del manejo de la calidad un imperativo básico. Relacionado con ello, Oracle propone a través de su solución ATS (Application Testing Suite) servicios para cumplir con los objetivos de calidad. Oracle Functional Testing permitirá automatizar tediosas tareas de prueba reduciendo el nivel de esfuerzo dentro de los equipos de pruebas y garantizando calidad en cada cambio en los sistemas productivos. Oracle Load Testing permitirá simular carga productiva en los entornos y anticipar errores derivados de la concurrencia, congestión, rendimiento y falta de capacidad sin afectar a los usuarios finales. La suite de Oracle está probada y certificada sobre las siguientes plataformas: Siebel 7.x y 8.x, e-Business Suite 11i10 y superiores, Hyperion, Peoplesoft, JD Edwards, Aplicaciones Web, Web Services y sobre Base de Datos. Brochure: Oracle Load Testing

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  • AIA Release 3.1 verfügbar

    - by Hans Viehmann
    Nachdem das Foundation Pack 11g inzwischen eine Weile auf dem Markt ist, wurden jetzt auch die darauf aufsetzenden Process Integration Packs (PIPs) freigegeben. In diesem Zuge wurden neben den bestehenden 16 PIPs auch drei neue Integrationen vorgestellt:Oracle Design-to-Release Integration Pack for Agile Product Lifecycle Management for Process and Oracle Process ManufacturingOracle Clinical Trial Payments Integration Pack for Siebel ClinicalOracle Serialization and Tracking Integration Pack for Oracle Pedigree and Serialization Manager and Oracle E-Business SuiteLetztere sind speziell für den Healthcare/Life Sciences Markt gedacht.Zur Freigabe gibt es nicht nur eine entsprechende Pressemeldung (hier), sondern auch einen öffentlichen Launch-Webcast am 23. Februar unter dem Titel "Tackling the Challenges of Application Integration". Leider ist er mehr für amerikanische Zuhörer gedacht und findet um 10:00h PDT statt. Wer aber sein abendliches Fernsehprogramm eintauschen möchte, findet hier die nötigen Details und die Möglichkeit zur Registrierung.

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