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• New in Production: Fusion CRM Implementation Specialist Exams!

  - by Richard Lefebvre

  Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates. Oracle Fusion Customer Relationship Management 11g Sales Essentials Exam (1Z0-456) – now in Production! ·               All Beta exam participants will receive their exam scores as of September 24, 2012. ·               The successful candidates will receive their certificates starting mid-October, 2012. Contact Us Please direct any inquiries you may have to Oracle Partner Enablement team at [email protected].

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• Oracle's Contact Center Anywhere Solution and How it Fits Into the CRM Footprint

  Wendell Black, Vice President of Sales for Contact Center Anywhere, tells us how customers can benefit from Oracle's all encompassing Contact Center solution.

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• How to easly integrate a Silverlight application into Dynamics CRM in regards of the look and feel /

  - by Chris Richner

  How to apply the crm look and feel to a silverlight application? How can I apply those CSS Styles to the silverlight UI?

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• Take Complete Image of CRM Server Application

  - by nicorellius

  I have heard of snapshots or ghost images like this. But I have never used this kind of tool to actually clone a piece of hard drive. I think Norton Partition Magic can do something like this as well, but haven't tried it. So my question is this: How can I duplicate a CRM server application exactly so that I can transfer it to another system? I have a CRM server running LAMP (Linux, Apache, MySQL, and PHP) and I urgently need to transfer these data to another system without actually installing, configuring the dependencies and then doing the same for the software itself. Has anyone done this or does anyone know how to do this?

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• How can I implement a 'select all' check-box on my CRM 4 custom form?

  - by Gryphoenix

  I am working on a custom CRM form with numerous checkboxes, organized by sections. I would like to implement a 'select all' feature to the form and am trying to understand how to format the JavaScript. My research thus far has pointed me to the possibility of using a FOR statement to iterate through all of the elements in the section I want to process, setting their values accordingly, but am unsure of which document.getElements ... method to utilize.

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• 2D Barcode Addendum

  - by Tim Dexter

  Having finally got my external drive back(long story) today from Oklahoma (thank you so much Sammy) Im back with a full compliment of Oracle and blogging tools at my disposal. I have missed JDeveloper this past week, which I have found, I immensely prefer over Eclipse (let the flaming commence :0) I use Zoundry Raven for writing articles and its not installed locally but on my external drove, so I have been soldiering on with the blog server's pain in the backside UI for writing. Now I have my favority editor back and things are calming down workwise, I will start to get the Excel template posts out. Today thou, a note about 2D barcode support or more specifically any barcode that needs some data manipulation before the barcode font is applied. I wrote about these fonts a long time back and laid out the java class you would need to write if you had an algorithm from the font manufacturer to use. I missed out a valuable point and James at Luminex fell into the trap. He was wanting to use the datamatrix font from IDAutomation but and had built the java class to be called from the RTF template but it was not encoding or at least did not appear to be. New debugging feature to the rescue. Kan over at the bipconsultng blog documented the feature a while back. Just adding <?xdo-debug-level:'STATEMENT'?> to my test template generated all the debug files in my c:\temp directory. No messing with files, just a simple command ... at last! Kan has documented the feature here. With the log in hand I spotted a java error stack referencing a missing code128a method, huh? Looking at James' class he had the following snippet: ENCODERS.put("code128a",mUtility.getClass().getMethod("code128a",clazz)); ENCODERS.put("code128b",mUtility.getClass().getMethod("code128b", clazz)); ENCODERS.put("code128c",mUtility.getClass().getMethod("code128c", clazz)); ENCODERS.put("pdf417",mUtility.getClass().getMethod("pdf417", clazz)); ENCODERS.put("datamatrix",mUtility.getClass().getMethod("datamatrix", clazz)); His class did not include the other code128 and pdf147 methods and BIP was expecting them. An easy fix, just comment them out, rebuild and deploy and the encoding started working. If you are hitting similar problems, check that class and ensure all of the referenced methods are available, if not, delete or get commenting. James now has purdy labels popping out that his hard ware can read, sweet!

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• Oracle's Social Services Solution: The Citizen Demo

  - by michael.seback

  See how Oracle's Social Services Solution can transform interactions between the public and government agencies. Watch "The Citizen" demo here

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• Learn How to Deliver a Superior Customer Experience

  - by steve.diamond

  That's right. Irene Ng, internationally acclaimed Oracle Web TV superstar, is hitting the Web airwaves again with a highly informative webcast! Tune in to hear Irene interview Steve Fearon, Oracle Vice President of CRM, Europe, Middle East and Africa, and explore how traditional CRM is converging with social networking and mobile technologies to deliver superior customer experiences that drive increased revenue and customer advocacy. And for you folks on the U.S. West Coast who REALLY like to get a jump on your day, we've got even better news. This Web TV event is taking place on June 17th at 2:00 a.m. Pacific time. But remember that for our friends in Central Europe, that is 11:00 a.m. CET. But we'll all be able to view a replay of this Webcast for those of us not awake for the original airing. So sign up now.

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• Innovare e creare valore si può ancora fare?

  - by Silvia Valgoi

  In un momento in cui parole come social networking, Web 2.0, e-commerce, mobilità e multicanalità, cloud computing sono sulla bocca di tutti abbiamo deciso di fermare questo turbinio di bla, bla, bla e prenderci del tempo per condividerne con voi significati ed opportunità. Questi sono gli obiettivi del Sales & Marketing Summit che si terrà il prossimo 28 marzo 2012: Conoscere in anteprima Oracle Fusion CRM, la soluzione di nuova generazione per migliorare e incrementare l'efficacia dei processi di Vendita e Marketing. Scoprire come costruire i processi più innovativi di Customer Experience. Incontrare i nostri esperti e sperimentare le nuove soluzioni di Oracle grazie alle Sessioni Interattive dedicate a Fusion CRM e alla Customer Experience. Confrontarti e condividere idee per innovare   Ti aspettiamo!

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• A "First" at Oracle OpenWorld

  - by Kathryn Perry

  A guest post by Adam May, Director, Fusion CRM, Oracle Applications Development There are always firsts at OpenWorld. These firsts keep the conference fresh and are the reason people come back year after year. An important first this year is our Fusion CRM customers who are using the product and deriving real benefit from Fusion CRM. Everyone can learn from and interact with them -- including us!  We love talking to customers, especially those who are using our solutions in unexpected ways because they challenge us! At previous OpenWorlds, we presented our overall Fusion vision and our plans for Fusion CRM. Those presentations helped customers plan their strategies and map out their new release uptakes. Fast forward to March of this year when the first Fusion CRM customer went live. Since then we've watched the pace of go-lives accelerate every single month. Now we're at the threshold of another OpenWorld -- with over 45,000 attendees, 2,500 sessions and LOTS of other activities. To avoid having our customers curl into a ball with sensory overload, we designed a Focus On Document to outline the most important Fusion CRM activities. Here are some of the highlights: Anthony Lye's "Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap" on Monday at 3:15 p.m. The CRM Pavilion, open in Moscone West from Monday through Wednesday; features our strategic Fusion CRM partners and provides live demonstrations of their capabilities General Session: "Oracle Fusion CRM--Improving Sales Effectiveness, Efficiency, and Ease of Use" on Tuesday at 11:45 a.m.; features Anthony Lye and Deloitte "Meet the Fusion CRM Experts" on Tuesday at 5:00 p.m.; this session gives customers the opportunity to interact one-on-one with Fusion experts divided into eight categories of expertise CRM Social Reception on Tuesday from 6-8 p.m.; there's no better way to spend the early evening than discussing Fusion CRM with Oracle experts and strategic partners over appetizers and drinks Wednesday night is Oracle's Customer Appreciation event; enjoy Pearl Jam, Kings of Leon, etc. beginning at 7:30 p.m. at Treasure Island Be sure to drink plenty of water before sleeping Wednesday night and don't stay out too late because we have lots of great content on Thursday; at the top of the list is "Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement" at 11:15 a.m. We hope you have a fantastic experience at OpenWorld 2012! And here's a little video treat to whet your appetite: http://www.youtube.com/user/FusionAppsAtOracle

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• «Oracle E-Business Suite: ERP DBA????»??

  - by user10821858

  ????????,???????4????,????????????????????,?????????«Oracle E-Business Suite:ERP DBA????»????????????????????????,??????????????“??”,????????????,???????????,???????????????????,????,????,?????????????????????????,???????????????,????????????????????,??????????,????????????????????????:1.????????????????????2.??DBA???ERP??,??????????3.???????????,?????????????????????ERP??????4.?????????ERP????????5.??????????????ERP????????????6.??ERP???????????????????7.????CIO???ERP???????????8.????????????????????????? ?:?????????????:http://vdisk.weibo.com/s/6X-ze ?:?????:http://product.dangdang.com/product.aspx?product_id=22788613 ?:?????:http://book.360buy.com/11021724.html ?:?????:http://product.china-pub.com/3661378 ?:?????:http://www.amazon.cn/dp/B008BFNAX0 ?:?????:http://detail.tmall.com/item.htm?id=18024644999 ????,?????????????????????????! ? ? ???? ERP ????????????20 ?,?Oracle ??????(E-Business Suite)? ????????ERP ????,????????????????,???????? ????????,????????????? ??ERP ???,?????????????ERP DBA ????????ERP DBA ???????DBA ????????????:ERP DBA ??????????,?? ???ERP ????????,????????????????????????? ?,???????????????????,ERP DBA ????????????? ??????,?Oracle ???????????ERP ??,?????????,?? ???????????,?????????ERP DBA ??????,??????? ????ERP ?????,???????????????? ???????????ERP DBA ?????,?????????????ERP ? ???,???ERP ??????????,????????????????ERP ? ?????????,??????????ERP ????,?????:“?????? ??,????????”,???“????”????????????????,? ??ERP DBA ?????,?????????????,????????????? ???“????”??,?“??????”???,??????????????, ??????,???????????????????“????,??????”, ???????????,??????????????,???????????? ????????,????????????ERP ????,????ERP ???? ????? ?????? ????7 ?,???????3 ?:?????????????? ???(?1 ~ 2 ?):??????Oracle ????????????????? ???????,??????????ERP ???????????????,??? ???? ???(?3 ~ 6 ?):?3 ????Oracle ERP ?????????????;?4 ????Oracle ERP ???????ERP ????;?5 ??????Oracle ????? ??????????????;?6 ?????????????????ERP ???? ??? ?????(?7 ?):????????Oracle ERP ??????????,??? ??????????????????????,???????????????? ?,????????????????????????????????????? ???? ????????????: (1)????,?????????????????????????????? ?,???????????????????,?????????????????? ??????,??????????????????????? (2)???,???,??????,??????????????????Oracle ERP ???????????,????;????????????Oracle ERP ??? ??????????,????? (3)????????,???????????????????????,?? ?????????,???????????????????????????;?? ERP DBA ????????????,????????????????????,? ???????????,????????,???????????? ??????? (1)Oracle ERP ??????????????????ERP ???????? (2)???ERP ?????????DBA ????IT ????? (3)??????????????????? ??????? ?????????????,??????????????,????????? ???????????????????????????????,???????? ??????: E-Mail:longchun.zhu-AT-gmail-DOT-com ?? “?????,?????”,???????????????“?????”??? ?????????????,???????????????????????? ?????????????????,??Mike?Charles???????????, ????????????????????,??????????????????? ??????? ? ? ? ? ?1 ? Oracle ??????/1 1.1 Oracle ?????????????/2 1.2 Oracle ??????R12 /3 1.2.1 R12 ???????/3 1.2.2 R12 ???/4 1.3 ????/5 ?2 ? ERP ????/6 2.1 ERP ??????/7 2.1.1 ERP ??????????/7 2.1.2 ERP ?????????/8 2.1.3 ERP ??????/8 2.2 ??????/9 2.2.1 ????????/9 2.2.2 ???????/11 2.2.3 ?????????/12 2.3 ??ERP ?????????/14 2.3.1 ????/14 2.3.2 ??????/15 2.3.3 ????/16 2.3.4 ?????/19 2.3.5 ????/19 2.3.6 ??????/23 2.3.7 ???????/25 2.3.8 ????/26 2.3.9 ???????/27 2.4 ????/28 2.5 ????/29 ?3 ? Oracle ERP ??/31 3.1 ?????/32 3.1.1 ?????? /32 3.1.2 ????/34 3.1.3 ????/35 3.1.4 ????/37 3.1.5 ?????/37 3.1.6 ??Bug ??/39 3.1.7 ????/40 3.2 Oracle ??????R12 ???/42 3.2.1 ????/42 3.2.2 ???????/43 3.2.3 ????/43 3.2.4 ??????/60 3.3 ??????????????/62 3.3.1 ???????/62 3.3.2 ??DNS ???/63 3.3.3 ????Oracle ??????/63 3.3.4 ?????/64 3.4 ????/66 ?4 ? ??????ERP ????/67 4.1 ???????/68 4.2 ??????/81 4.3 ??????/83 4.4 ??????/85 4.4.1 ??????????/86 4.4.2 ????????????/86 4.4.3 ??????ERP ????/87 4.5 ???????????/89 4.6 ?????/89 4.6.1 ???????/90 4.6.2 ???????/92 4.6.3 ??redo ??/95 4.6.4 ??????/96 4.7 ????/98 4.7.1 ???????/98 4.7.2 ?????/99 4.7.3 ???????/100 4.7.4 ??????/100 4.7.5 ?????/101 4.8 ????????? /101 4.8.1 ????/102 4.8.2 ??DNS ???/102 4.8.3 ??sendmail /103 4.8.4 ??IMAP ??? /104 4.8.5 ??Oracle Alert /104 4.8.6 ??Workflow Mail /110 4.8.7 ???????/115 4.9 ?? Forms Socket ??/121 4.10 ????????/123 4.11 ?????????? /124 4.11.1 ???????/124 4.11.2 ???????/125 4.12 ???? /127 ?5 ? Oracle ???????????/128 5.1 Oracle ????????/129 5.1.1 ???/129 5.1.2 ???/130 5.1.3 ????/131 5.1.4 ????/131 5.2 ????????/131 5.2.1 Oracle ?????????????/131 5.2.2 Oracle ??????????/133 5.3 ??????/134 5.3.1 ???????????????/135 5.3.2 AutoPatch/136 5.3.3 AutoConfig/138 5.4 Rapid Clone/141 5.4.1 ????????????/141 5.4.2 ?????/142 5.4.3 ??????/145 5.4.4 ?Clone ?? /146 5.4.5 ??????????/146 5.4.6 Clone ??/148 5.4.7 Clone ??????? /150 5.4.8 ??Clone/157 5.5 OAM ??/158 5.5.1 OAM ?????/158 5.5.2 OAM ????????/158 5.5.3 ????????/159 5.5.4 ????????????/159 5.5.5 ????????/164 5.5.6 OAM ??????/168 5.6 ????/171 ?6 ? ???????/172 6.1 ??Oracle ??????/173 6.1.1 ??Form ?HTML ??/173 6.1.2 ????????/182 6.1.3 ????/187 6.2 ????/192 6.2.1 ?????/193 6.2.2 ????? /193 6.2.3 ?????/194 6.3 ???????/195 6.4 ?????/205 6.4.1 “??”?????/205 6.4.2 ???????/206 6.4.3 ??? /207 6.4.4 ??????? /208 6.4.5 ????????? /208 6.4.6 ??????/209 6.4.7 ???????/218 6.4.8 ??????/225 6.5 ??????/237 6.5.1 ??????/237 6.5.2 ??????/239 6.6 ????/245 ?7 ? ERP ???????/246 7.1 ERP ??????/247 7.2 ERP ???????/247 7.2.1 ????????/248 7.2.2 ?????????/248 7.2.3 ?????????/249 7.2.4 ???????/249 7.3 ????????/249 7.3.1 ERP ???????/249 7.3.2 ????/251 7.3.3 ????/251 7.3.4 ????/253 7.3.5 ????/255 7.4 ERP ??????/255 7.4.1 ????????/255 7.4.2 ???????/256 7.4.3 ?????????/257 7.5 ?????ERP ??/260 7.5.1 ????????/260 7.5.2 ????/261 7.5.3 ??????/262 7.5.4 ????????/273 7.6 ERP ????/280 7.6.1 ??X-Windows/280 7.6.2 ???????/281 7.6.3 ?????????/281 7.6.4 ??redo ??/282 7.6.5 ??opmn.xml ??/283 7.6.6 ???????/283 7.6.7 ??Apache ??/285 7.6.8 Forms Server socket ????/285 7.6.9 ??Forms Dead Client ??/286 7.6.10 ??Cancel Query /287 7.6.11 ??????????/288 7.6.12 ????????/293 7.6.13 ?? GSM ??/294 7.6.14 ??“ICX:????”/297 7.6.15 ????????/298 7.6.16 ???????/302 7.7 ??????/305 7.7.1 ?????/305 7.7.2 ????/305 7.7.3 ?????/305 7.7.4 ???????/306 7.7.5 ??????/306 7.8 ????????/306 7.8.1 ???CSI Number /307 7.8.2 ???SR /307 7.8.3 TAR ??/307 7.8.4 ????/307 7.9 ????/308

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• Is it safe to Update and/or Insert records into an accounting software's database? (Pastel Evolution)

  - by user1020317

  Our CRM system can post transactions to our accounts software (Pastel Evolution), but it doesn't perform the required currency conversion. Both systems have different "base" currencies (because of our location), so the figure thats sent to Pastel evolution is right, but it is reflected in the wrong currency. The CRM uses an ODBC connection to post figures to Evolution. I can make a tool which sits between the two systems which can update and/or insert the transactions into Pastel, by mimicking what the CRM would have done if it was doing the POST. Is it safe for me to mimic and/or update these transactions directly in the Pastel database? Is it common for important validation to be performed in the ODBC layer, and if so, can I tap into an applications ODBC, or is there a custom driver built by the CRM to communicate with the DB?

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• Latest News on Service, Field Service and Depot Repair Products

  - by LuciaC

  Service and Depot Repair Customer Advisory Boards (CAB) In November 2012 the Service and Depot Repair CAB joined together for a combined meeting at Oracle HQ in Redwood Shores, California to discuss all the latest news in the Oracle Service, Field Service and Depot Repair products.  Over four days attendees shared their experiences with implementing and using these EBS CRM products and heard details of recent enhancements and future product plans direct from Development. You can access all the Oracle presentations via Doc ID 1511768.1.  Here are just some of the highlights: Field Service: Next Generation Dispatch Center Endeca Integration Case Study: Oracle Sun Field Service implementation. Mobile Field Service: New capabilities for technician-facing applications Service: Integration with Oracle Projects New Teleservice enhancements Spares Management: Supplier Warranty External Repair Execution Oracle Knowledge (Inquira) Introduction for Service Organizations If you weren't at the CAB, take a look at these presentations for great information about what's new and what's coming up in these products. 12.1.3++ Features for Field Service, Mobile Field Service, Spares Management, FSTP & Advanced Scheduler In June 2012 the R12.1.3++ patches were released for Field Service, Mobile Field Service, FSTP and Advanced Scheduler.  These patches contain new and updated functionality for these CRM Service suite modules.  New functionality includes: Field Service/FSTP/MFS: Support for Transfer Parts across subinventories in different organizations Validation to ensure Installed Item matches Returned Item MFS Wireless - Support fro Special Address Creation MFS Wireless - Enhanced Debrief Flow Advanced Scheduler Scheduler UI - Display of Spares Sourcing Information Auto Commit (Release) Tasks by Territory Dispatch Center UI - Display Spare Parts Arrival Information Spares Management Enhancements to the Task Reassignment Process Enhancements to the Parts Requirements UI Supply Chain Enhancements to allow filtering of ship methods from source location by distance. Check the following notes for more details and relevant patch numbers:Doc ID 1463333.1 - Oracle Field Service Release Notes, Release 12.1.3++Doc ID 1452470.1 - Field Service Technician Portal 12.1.3++ New FeaturesDoc ID 1463066.1 - Oracle Advanced Scheduler Release Notes, Release 12.1.3++ Doc ID 1463335.1 - Oracle Spares Management Release Notes, Release 12.1.3++ Doc ID 1463243.1 - Oracle Mobile Field Service Release Notes, Release 12.1.3++

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• Dynamics CRM 4.0 Access Audit?

  - by Dan

  In Microsoft Dynamics CRM 4.0, is there any way to audit what records were viewed by a particular individual at what time without any special plugins? If you need a plugin, can you install the plugin and then look at past data?

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• Dynamics CRM 2011 report view can't be changed?

  - by CokaKola99

  I am trying to create a report for our CRM system but I am finding that I cannot change the page settings for it. If I export it to Excel I can tinker around with the results but I would rather that I change the actual report than have users manually change it. While I want this changed I don't want to have to add some third-party software to do this. That said does anyone have any suggestions on how to accomplish this?

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• Siebel Troubleshooting : An ODBC error occurred; SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl

  - by Giri Mandalika

  Symptom: A newly installed Siebel application server fails to start despite successful ODBC connectivity to the database. SRProc process logs ODBC error messages similar to the following: Message: GEN-13, Additional Message: dict-ERR-1109: Unable to read value from export file (Data length (32) Column definition (3)). Message: GEN-13, Additional Message: dict-ERR-1107: Unable to read row 0 from export file (UTLDataValRead pBuf, col 4 ). GenericLog GenericError 1 0002157.. 11-11-18 13:28 Message: Generated SQL statement:, Additional Message: SQLFetch: SELECT RDOBJ.DOCK_ID, RDOBJ.RELATED_DOCK_ID, RDOBJ.SQL_STATEMENT, RDOBJ.CHECK_VISIBILITY, 'N', RDOBJ.COMMENTS, RDOBJ.ACTIVE, RDOBJ.SEQUENCE, RDOBJ.VIS_STRENGTH, RDOBJ.REL_VIS_STRENGTH, RDOBJ.VIS_EVT_COLS FROM ORAPERF.S_DOCK_REL_DOBJ RDOBJ, ORAPERF.S_DOCK_OBJECT DOBJ WHERE RDOBJ.REPOSITORY_ID = (SELECT ROW_ID FROM ORAPERF.S_REPOSITORY WHERE NAME = ?) AND DOBJ.ROW_ID = RDOBJ.DOCK_ID AND (DOBJ.INACTIVE_FLG = 'N' OR DOBJ.INACTIVE_FLG IS NULL) AND (RDOBJ.INACTIVE_FLG = 'N' OR RDOBJ.INACTIVE_FLG IS NULL) Message: Error: An ODBC error occurred, Additional Message: Function: DICGetRDObjects; ODBC operation: SQLFetch Message: GEN-13, Additional Message: dict-ERR-1109: Unable to read value from export file (UTLCompressFRead (fseek)). Message: GEN-13, Additional Message: dict-ERR-1107: Unable to read row 0 from export file (UTLDataValRead pBuf, col 0 ). Message: GEN-10, Additional Message: Calling Function: DICLoadDObjectInfo; Called Function: Calling DICGetRDObjects Message: GEN-10, Additional Message: Calling Function: DICLoadDict; Called Function: DICLoadDObjectInfo GenericError (srpdb.cpp (860) err=3006 sys=2) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl (srpsmech.cpp (74) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl (srpmtsrv.cpp (107) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl (smimtsrv.cpp (1203) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl SmiLayerLog Error Terminate process due to unrecoverable error: 3006. (Main Thread) An inconsistent or corrupted dictionary file "diccache.dat" is likely the cause. Solution: Stop the application server and manually kill the remaining Siebel application specific processes eg., stop_server all pkill siebmtsh pkill siebproc .. Remove $SIEBEL_HOME/bin/diccache.dat file. It will be re-generated during the application server startup Start the application server start_server all

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• magento integration with erp and crm

  - by anwar

  hi everyone iam having a question on magento and want the information on how to integrate Magento with ERP and CRM and which are erp's and crm's which is best integrated with Magento and how easy it is to do this integration. thankyou for your help in advance

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• Looking ahead at 2011-with Gartner

  - by andrea.mulder

  Speaking of forecasting the future. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. While Gartner's predictions are not specific to CRM, you just cannot help but notice some of the common themes in store for 2011. The top 10 strategic technologies for 2011 include: Cloud Computing Mobile Applications and Media Tablets Social Communications and Collaborations Video Next Generation Analytics Social Analytics Context-Aware Computing Storage Class Memory Ubiquitous Computing Fabric-Based Infrastructure and Computers

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• Rolling Back Microsoft CRM during testing

  - by npeterson

  Process related question: Currently we have a multi-tenant installation of MS CRM 4.0 on three servers, Dev, Test, and Live. We are actively working on customizing one of the tenants, but the others are static. During user testing, we often find it necessary to 'start fresh' in one of the tenants. Is it better to try and delete out the changes from the tenant (created accounts, leads, etc), or just revert the database to a backup from before the testing started? Is there compelling reasons why bulk delete is not advisable for MSCRM or that reverting the database frequently could cause issue?

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• Non perdere la possibilità di incontrare i membri dell’Oracle Real-Time Decisions Customer Advisory Board!

  - by Silvia Valgoi

  Quest’anno, in via del tutto eccezionale, vengono aperte le porte dell’appuntamento annuale che Oracle dedica ai clienti di alcune specifiche Applicazioni: si incontreranno a Roma il prossimo 20 giugno 2012  i clienti mondiali della soluzione Oracle Real-Time Decisions (RTD). E’ una occasione unica per sentire direttamente da chi ha implementato questa soluzione quali siano stati i reali ritorni sugli investimenti e per parlare direttamente con loro in un contesto internazionale. La testimonianza di  Dell - che presenterà l’utilizzo di RTD  integrato anche a Siebel - la partecipazione di  BT, Deutsch Telecom, United Airlines, Bouygues Telecom, Dell e RoomKe, fanno di questo appuntamento un momento importante per tutti coloro che vedono nel Real-Time Decisions un tassello importante per le loro strategie di Customer Experience Management. Sei interessato? http://www.oracle.com/goto/RealTimeDecisions

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• PHP Script Won't Run - Apache2/MySQL Servers Running, PHP Installed - Ubuntu 10.04

  - by nicorellius

  I am trying to install a CRM on a Linux (Ubuntu 10.04) laptop to do some testing. Installing the current versions of Apache, MySQL and PHP, and getting the CRM to run is easy. It's when I try to go backwards and run it on a previous set of versions I run into problems. This is what I have done: I have installed Apache 2.2.14, MySQL 5.0.83, and PHP 5.2.8. When I type something like mysql --version I get back what I would expect: version and distribution info. The same goes for Apache2 and PHP. The Apache server is running and so is mysqld. So when I go to my browser and look at http://localhost/<CRM dir>/install.php Firefox offers to open the PHP file or save it, as if it doesn't recognize the file. What should happen is that I should get a welcome page and the installation wizard for this CRM distribution should start. I have tried so many different things I probably screwed up something along the way. I have restarted the servers over and over, and even recompiled the versions of MySQL and PHP with no problems. I am hoping I am overlooking something simple because I am lost. Any help is appreciated.

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• Want to learn Microsoft-Dynamics CRM. Please suggest for Dynamics Beginners?

  - by Rita

  Hi I need to work on a Dynamics project in next 3 months with Pharmaceutical client. I have been working on .NET technologies from last couple of years. Now I am interestred in learning Microsoft Dynamics. Please suggest how and where to start for the Dynamics Beginners...... your ideas/ any tutorial links / materials/ Books/ Traning/ And your experience? Appreciate your time. Thanks

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• {Microsoft CRM 4.0} How to send e-mail to some users who has salesperson security role.

  - by erdogan uslu

  Hi, I created a workflow . My workflow sends e-mails to users who has salesperson security role. But I have big problem. After I export and import customizations in different company users of old company are shown on the e-mail template. How can I create a worflow which sends e-mail to users who has selected security role. Regards, Erdogan Uslu

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• Do You Want "Normal?" Good luck!

  - by divya.malik

  By Steve Diamond Much has been written about "The New Normal." One thing is for sure: whatever THAT is, economically speaking we won't be experiencing it anytime soon. Sure, we're well beyond the "no floor" perception of 18 months ago--which is certainly comforting, but ask any senior executive and they'll tell you of the constant rigor necessary to continually adapt to an ever-changing macro environment. This brings me to a suggestion that you tune in to a Deloitte Webinar titled, "The New Normal: Embrace Complexity or Seek to Simplify." It features the perspectives on this very topic of Jessica Blume, a principal at Deloitte; and Kirk Mosher, VP of CRM Marketing at Oracle.

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• La réponse d’Oracle aux nouveaux enjeux de la Grande Distribution Catégorie Apps

  - by Valérie De Montvallon

  Retrouvez l'interview de Franck Westrelin, Directeur Associé Oracle Retail, lors du Retail Business Technologie Forum du 20 novembre 2012 à Paris. Résumé de l'interview : Franck Westerlin discute des grandes tendances de la distribution : les changements du comportement client, l'étendu des outils d’achat et d’interactions clients, l'environnement concurrentiel et saturé… Il présente aussi les attentes des consommateurs actuels : une expérience d’achat de qualité, l'homogénéité et la cohérence par rapport aux points d’interactions avec les distributeurs. Enfin, il démontre comment Oracle répond à ces enjeux grâce à l'innovation : optimisation des interactions client et des processus métier (Gestion commerciale, eCommerce, planifications, CRM, back office magasin, supply chain…) Retrouvez l'interview sur notre Chaine Youtube Oracle Applications France ! 

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