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• Webcast Replay: OVCA Launch Channel Update

  - by Claudia Caramelli-Oracle

  Last 28 May we held a webcast about Oracle Virtual Compute Appliance (OVCA) launch update for the channel. A brief product overview of OVCA has been followed by some great OPN program content, resell criteria, OPN Incentive Program and Demo Equipment Program details. You can download the slides HERE, but remember, you need to be a registered member of the community to be able to access the workspace. If you are not a member yet, you can register here. We look forward to welcoming you to another webcast soon!

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• Free RAM disappears - Memory leak?

  - by Izzy

  On a fresh started system, free reports about 1.5G used RAM (8G RAM alltogether, Ubuntu 12.04 with lightdm and plasma desktop, one konsole window started). Having the apps running I use, it still consumes not more than 2G. However, having the system running for a couple of days, more and more of my free RAM disappears -- without showing up in the list of used apps: while smem --pie=name reports less than 20% used (and 80% being available), everything else says differently. free -m for example reports on about day 7: total used free shared buffers cached Mem: 7459 7013 446 0 178 997 -/+ buffers/cache: 5836 1623 Swap: 9536 296 9240 (so you can see, it's not the buffers or the cache). Today this finally ended with the system crashing completely: the windows manager being gone, apps "hanging in the air" (frameless) -- and a popup notifying me about "too many open files". Syslog reports: kernel: [856738.020829] VFS: file-max limit 752838 reached So I closed those applications I was able to close, and killed X using Ctrl-Alt-backspace. X tried to come up again after that with failsafeX, but was unable to do so as it could no longer detect its configuration. So I switched to a console using Ctrl-Alt-F2, captured all information I could think of (vmstat, free, smem, proc/meminfo, lsof, ps aux), and finally rebooted. X again came up with failsafeX; this time I told it to "recover from my backed-up configuration", then switched to a console and successfully used startx to bring up the graphical environment. I have no real clue to what is causing this issue -- though it must have to do either with X itself, or with some user processes running on X -- as after killing X, free -m output looked like this: total used free shared buffers cached Mem: 7459 2677 4781 0 62 419 -/+ buffers/cache: 2195 5263 Swap: 9536 59 9477 (~3.5GB being freed) -- to compare with the output after a fresh start: total used free shared buffers cached Mem: 7459 1483 5975 0 63 730 -/+ buffers/cache: 689 6769 Swap: 9536 0 9536 Two more helpful outputs are provided by memstat -u. Shortly before the crash: User Count Swap USS PSS RSS mail 1 0 200 207 616 whoopsie 1 764 740 817 2300 colord 1 3200 836 894 2156 root 62 70404 352996 382260 569920 izzy 80 177508 1465416 1519266 1851840 After having X killed: User Count Swap USS PSS RSS mail 1 0 184 188 356 izzy 1 1400 708 739 1080 whoopsie 1 848 668 826 1772 colord 1 3204 804 888 1728 root 62 54876 131708 149950 267860 And after a restart, back in X: User Count Swap USS PSS RSS mail 1 0 212 217 628 whoopsie 1 0 1536 1880 5096 colord 1 0 3740 4217 7936 root 54 0 148668 180911 345132 izzy 47 0 370928 437562 915056 Edit: Just added two graphs from my monitoring system. Interesting to see: everytime when there's a "jump" in memory consumption, CPU peaks as well. Just found this right now -- and it reminds me of another indicator pointing to X itself: Often when returning to my machine and unlocking the screen, I found something doing heavvy work on my CPU. Checking with top, it always turned out to be /usr/bin/X :0 -auth /var/run/lightdm/root/:0 -nolisten tcp vt7 -novtswitch -background none. So after this long explanation, finally my questions: What could be the possible causes? How can I better identify involved processes/applications? What steps could be taken to avoid this behaviour -- short from rebooting the machine all X days? I was running 8.04 (Hardy) for about 5 years on my old machine, never having experienced the like (always more than 100 days uptime, before rebooting for e.g. kernel updates). This now is a complete new machine with a fresh install of 8.04. In case it matters, some specs: AMD A4-3400 APU with Radeon(tm) HD Graphics, using the open-source ati/radeon driver (so no fglrx installed), 8GB RAM, WDC WD1002FAEX-0 hdd (1TB), Asus F1A75-V Evo mainboard. Ubuntu 12.04 64-bit with KDE4/Plasma. Apps usually open more or less permanently include Evolution, Firefox, konsole (with Midnight Commander running inside, about 4 tabs), and LibreOffice -- plus occasionally Calibre, Gimp and Moneyplex (banking software I'm already using for almost 20 years now, in a version which did fine on Hardy).

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• Channel mit Anspruch

  - by A&C Redaktion

  Den ersten Geburtstag konnte das neue Channel-Programm von Oracle ja bereits Anfang des Jahres feiern. Die Bilanz seitens Oracle ist positiv, doch was sagen die Partner dazu? Opitz Consulting ist einer der Vertriebspartner, die in Deutschland mit mindestens fünf Spezialisierungen das Platin-Level erreicht haben. Sich innerhalb eines Jahres in den Bereichen BI, Database, Enterprise Linux, Real Application Clusters und SOA zu spezialisieren, war keine Kinderspiel, verrät Michael Page, Prokurist bei Opitz Consulting in Interview mit "ChannelPartner": Etwa 15 Prozent seiner Arbeitszeit hat er 2010 darauf verwendet. Ob der nächste Schritt das Diamant-Level sein soll, ließ Page offen. Sicher ist jedoch, dass für den führenden Projektspezialisten im Java-, SOA- und Oracle Markt weitere Spezialisierungen anstehen, darunter Datenbank-Performance-Tuning, Virtualisierung und Data Warehouse. Auch Oracle selbst legt noch mal nach: Zu den 50 Spezialisierungen im OPN Programm werden bis Ende des Jahres weitere 20 hinzukommen, die das Programm für Branchen wie das Gesundheitswesen, Energieversorger oder Retail attraktiv machen sollen. Ausführliche Informationen dazu sowie ein Interview mit Silvia Kaske und Christian Werner von Oracle ist in der aktuellen Ausgabe von "ChannelPartner" (Nr. 4/11 vom 28.2.2011) zu finden.

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• 11/15 Webinar: How Top High Tech Companies Grow Channel Revenue and ROMI

  - by Charles Knapp

  See the results of recent Aberdeen research on best practices in sales and marketing effectiveness. Discover how top performing high tech companies manage and use enterprise customer data, measure marketing spend effectiveness, and support internal and channel sales throughout their customer lifecycle -- messaging to leads, selling to prospects, and serving customers. Our speakers will be: Peter Ostrow, Research Director - Sales Effectiveness, Aberdeen Group David Lasher, Global Business Services Partner, IBM Jonathan Oomrigar, Vice President, Global High Technology Business Unit, Oracle Reserve your place now! This global webinar is on Tuesday, November 15, 10-11 am PST / 1-2 pm EST / 6-7 GMT / 7-8 CET

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• MPD to play music to single channel of my multi-channel card?

  - by hany tawfik

  I installed an Ubuntu 12-04 LTS server for a special background music application of mine, where I am using the server with an Asus Xonar DS sound card. The installation is successful, the MPD is working, the sound card is working with Alsa and its libraries installed accept for Alsa-oss. Alsamixer is working fine with left/right sides of each channel volume control through Q/Z letters shortcut when alsamixer is open in terminal . using the command " speaker-test -Dplug:surround71 -c8 -l1 -twav " I can hear every voice message coming out from the card at the right connector, so "front right/ front left" voice message are coming from first output in the card back, while the other outputs are silent..so on. The problem is that MPD is playing on all outputs simultaneously the same audio. I have been trying various configurations for the last 12 days with out any success, including trying to put mappings in the /etc/asound.conf Can any body help me achieve the above, or direct me to the right configuration of MPD or asound.conf

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• Using RegEx's in Multi-Channel Funnels in Google Analytics

  - by Rob H

  For some reason, I can't get my multi-channel funnel which utilizes RegEx's in the path steps to function -- it keeps coming back with no data. There are a few variables which may be holding things up, but I can't figure out the origin of the problem, nor a solution. Here's the situation: The funnel is tracking conversions, defined as when a user completes 4 steps to signup Steps are not "required" Default URL is set to https://example.com There is a 302 redirect set up on our site that leads from http://example.com to https://example.com Within the funnel, steps switch from non-secure pages (unless browser is set to secure browsing), to secure pages once the user moves from the landing page to the second page of the sign-up process (account placeholder has been created) URL at that point contains the variable of publisher number within (but not at the end) the URL My RegEx's are all properly written as tested on rubular.com

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• Windows 7 Media Center: sometimes no sound on a TV channel

  - by torbengb

  Problem Sometimes, recorded TV shows have no sound. This is of course very annoying because the recorded show is worthless. Also, when switching channels while watching live TV, sometimes a channel has no sound. This is always solved by switching channel again and then back (most often, once will do the trick). Media Center doesn't do this trick by itself when recording of course, so that's the bigger issue - but the cause is certainly the same. Details The computer is running a newly installed Windows 7 and Windows Media Center. It has 2 different tuner-cards installed. Both are installed with signed and up-to-date Win7 drivers and appear OK in Device Manager. Both tuners get the same antenna signal, from a split cable from the wall. The cable delivers analog cable TV (40+ channels) and digital cable TV (4 channels) at the same time. Both tuners have been configured to receive both analog and digital channels. This only happens with analog channels. How can I fix the no-sound problem? Update: I've now spent some time with the computer to try and pinpoint the problem, but I've had little success so far: I flipped through the channels until one didn't have sound, then I disconnected the antenna cable from one of the tuners. It was the right one because then the video also went away. I flipped lots more channels to see if the other card also would come up mute once but I never had a channel without sound. It might still be possible, I don't know. Then I disconnected the "good" tuner and connected the "bad" tuner and again flipped lots of channels but again I never had a channel without sound. It seems to me that the problem is erratic. It happens on any channel, and I haven't ruled out yet that it only happens on one tuner.

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• ????JavaFX??Java???????·?????????????????Java Developer Workshop #2?????|WebLogic Channel|??????

  - by ???02

  WebLogic Server?????????Java???????????????????WebLogic Channel?????????JavaOne 2011??Java/Java EE????????!――???????????????!!?????????????????????JavaOne 2011????????????????????????????????????JavaFX?????2011?12?1?????????????Java?????????????Java Developer Workshop #2????JavaOne 2011?JavaFX???????????????Oracle Corporation?JavaFX??????Nandini Ramani?(Client Java Group???????????)??????JavaFX 2.0-Next generation Java client solution????????????????????JavaFX?????????????????????(???)?Pure Java???????UI??????JavaFX 2.0??JavaOne 2011??Java/Java EE????????!???????????API????Java????????????1?????????Ramani?????????JavaFX????????JavaFX 2.0??????????????????????　???JavaFX 2.0?????????????????????????????????JavaFX Script??????????????????Java?????????????·???????????????????????Java?????????????????????????????　??????????????PC????????????·??????????????????????????????????????API???????????????????·?????????????????????????????????????????????900????????????Java???????????JavaFX??????????????????????????????·???????(UI)????????????????????(Ramani?)　Ramani??????JavaFX 2.0??????/???????????100% Java API?Swing????FXML???UI????????WebKit???Web????????????????????????????　??????FXML(FX Markup Language)???JavaFX?UI????????XML????????????????Ramani????????????????????????????????·?????????????UI????????????????????????JavaScript?Groovy?Scala???JVM????????????????????????　???JavaFX 2.0????????(JavaFX Runtime)???????????????????????AWT????????????????OS???????????????Glass Windowing Toolkit??2D/3D????????·???????GPU???????????Prism????????????????　?????Prism????????????????·??????????3D?????????????????????????????????????????????·????????60fps??HD??????????VP6?MP3?????????????????????????????????????·??????????????　?????????????????????????JavaFX 2.0???????Ramani???????????????????·????????????·???????????????????????????????JavaFX 2.0?????????????·?????????????????????????????????????Prism???????????????????????????????????????????????????????????????????????JavaFX??????????·??????????????????????????????????????????????/???????????(?????????)????????????????????　??????????????????NetBeans IDE 7.0?????Eclipse?JDeveloper???????IDE?????????????????????????????&??????????????UI???????JavaFX Scene Builder????????　?????JavaFX 2.0???????????·???????????????3D????????????·????????????????????????????????????Ramani????JavaFX Labs????????????JavaFX 2.0????????????????????????????3D???????????????????????????????UI?????????????????????????????????????3D???·?????????????????　???JavaFX 2.0?????????????3D?????????·??????·??????????????????????·?????·?????Kinect?????????????????????·?????????????????????·?????·????Kinect????3D??????????????????????????????　????JavaFX????????????????????????JavaFX????????·?????????Linux?????????PC?iPad????????????????????　?????????2???????????JavaFX??Java??????????????????GUI?????????????????????????????JavaFX??????????????????????Ramani???????????　?JavaFX???????????????????????????????·??????????????????Swing?AWT???????????????·?????????????????????????????????????　???JavaFX???????????·???????OpenJFX?????OpenJDK????????????????????????????UI??????????????????Ramani??????????????????????????????????????????????Java???????????????????JavaFX???????????????????????????????????????????:?Java Developer Workshop #2?????Nandini Ramani?????????????????????

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• ????:10?????Java EE???????WebLogic Server?????|WebLogic Channel|??????

  - by ???02

  WebLogic Channel????????????9?6?????WebLogic & Java EE??????????????????――Java EE???????????????????????????·??????????????????????????????UFJ??????????????????? IT??????? ??????????11?30????????? ?????? ????? 2011????????????????????·???Java??????????????????????Java EE 5???????????????????UFJ??????????????????10???????????Java EE??????????????????WebLogic Server?????????UFJ????????????????????????????????????????????????????????????????WebLogic Server?????????10???????????JavaOne???????????????Java EE??????????????????????????????Java EE??????????????????????????????????????????????????????·????????????????2011?11?30?(?) 13:00~17:30 (??12:30)???????????????·???? ????????　?????????? B2F????????4-8-1?????(?????)???????[A-1:14:45~15:30]??UFJ???????????????????Java EE???????WebLogic Server??????UFJ??????????????????10???????????Java EE??????????????????WebLogic Server?????????UFJ??????????????????????????????????????????????????????????????????WebLogic Server?????????????????????????????????????????10??????JavaOne????????????????Java EE?????????????????????????Java EE????????????????UFJ???????????????????IT??????????? ?? ???·??????????

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• Set username credential for a new channel without creating a new factory

  - by Ramon

  I have a backend service and front-end services. They communicate via the trusted subsystem pattern. I want to transfer a username from the frontend to the backend and do this via username credentials as found here: http://msdn.microsoft.com/en-us/library/ms730288.aspx This does not work in our scenerio where the front-end builds a backend service channel factory via: channelFactory = new ChannelFactory<IBackEndService>(.....); Creating a new channel is done via die channel factory. I can only set the credentials one time after that I get an exception that the username object is read-only. channelFactory.Credentials.Username.Username = "myCoolFrontendUser"; var channel = channelFactory.CreateChannel(); Is there a way to create the channel factory only one time as this is expensive to create and then specify username credential when creating a channel?

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• Windows 7 using exactly HALF the installed memory

  - by Nathan Ridley

  I've taken this directly from system information: Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 2.00 GB Available Physical Memory 434 MB Total Virtual Memory 5.10 GB Available Virtual Memory 1.19 GB Page File Space 3.11 GB Also the BIOS reports a full 4GB available. Note the 4gb installed, yet 2gb total. I understand that on a 32 bit operating system, you'll never get the full 4gb of ram, however typically you'll get in the range of 2.5-3.2gb of ram. I have only 2gb available! My swap file goes nuts when I do anything! Note that I have dual SLI nvidia video cards, each with 512mb of on board ram, though I have the SLI feature turned off. Anybody know why Windows might claim that I have exactly 2gb of ram total? Note: previously asked on SuperUser, but closed as "belongs on superuser" before this site opened: http://serverfault.com/questions/39603/windows-7-using-exactly-half-the-installed-memory (I still need an answer!)

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• RAM being displayed is lesser than the actual in my Windows 7

  - by Prateek Somani

  I am using Windows 7 and Ubuntu on the same machine. Earlier I had 3 GB of RAM,but now the Windows is displaying just 1 GB of RAM. Please also find the output of the free command in my Ubuntu : total used free shared buffers cached Mem: 1008208 904808 103400 5736 13516 239596 -/+ buffers/cache: 651696 356512 Swap: 3127292 10252 3117040 Has the swap memory consumed my 2 GB of RAM? Will I be able to use the whole of 3GB of the RAM in my Windows? Regards, Prateek Update : I tried to run the lshw command and I got the following output : *-memory description: System Memory physical id: 1b slot: System board or motherboard size: 1GiB *-bank:0 description: SODIMM DDR3 Synchronous 1067 MHz (0.9 ns) product: HMT112S6BFR6C-H9 vendor: Hynix physical id: 0 serial: 2C71D069 slot: Bottom - Slot 1 size: 1GiB width: 64 bits clock: 1067MHz (0.9ns) *-bank:1 description: SODIMM DDR3 Synchronous 1067 MHz (0.9 ns) [empty] product: 16JSF25664HZ-1G4F1 vendor: Micron physical id: 1 serial: FD421821 slot: Bottom - Slot 2 width: 64 bits clock: 1067MHz (0.9ns) Why it is able to detect the vendor/product name of the bank-1 RAM, why can't it detect the RAM size and other details ? Has my RAM got faulty?

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• Transferring websites from x64 to x86 server

  - by Ke

  Hi, I run a x64 staging server here along with the following: Solr Java etc. However, I am about to get a linode vps for production and quickly realising that x86 is the way to go for their lowest RAM package (thinking to upgrade later). My staging server is x64 with 12gb ram, so going down to 300mb ram is going to feel devilishly slow ;/ Here are my questions: 1) Will I have problems transferring my scripts, dbs etc from a x64 to x86 server? e.g. solr indexes 2) Is it worth going for the x86 package? I am probably going to upgrade later down the line and x64 might be better for the servers with more RAM? should I stick with x64 instead as there isnt much difference when using with low RAM? Cheers Ke

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• Win/Bios showing wrong RAM in Gateway Netbook?

  - by Ael

  I've seen similar problems, but this seems slightly unique, maybe... I have a Gateway LT21 netbook, Win7. I've upgraded RAM from 1gb to 2gb. It didn't work. So I updated to the latest Bios 1.25, then it worked. 2gb was recognized in the Bios and in Windows. Every was fine. Now today it seemed slow and, to my surprise, both the Bios and Win show only 1gb. :/ I've run memory diagnostic, no error. I entered bios and hit Exit and Save. Still 1gb. I took out the ram, put it back. Still 1gb. :/ CPU-Z shows 2048mb/2gb of RAM. Further testing: if i put in the old 1gb ram, turn on, then put in the new 2gb ram again, the Bios and Win show 2gb of ram. BUT, once restarted at all (even from Bios) it seems to go back to showing incorrect 1gb ram again. :// (There are very few options in the bios, none appear memory-related.) Any ideas?

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• Maximum memory allocation for 32bit linux kernel

  - by LedZeppelin

  I was reading this article that talks about how maximum amount of ram dedicated for kernel usage in 32 bit windows is 2GB even when the total amount of ram is 4GB. http://www.brianmadden.com/blogs/brianmadden/archive/2004/02/19/the-4gb-windows-memory-limit-what-does-it-really-mean.aspx\ Is this the same for 32bit linux environments like 32-bit ubuntu 10.04? IE is the max kernel allocation 2GB ram even if the total main memory 4GB? If you increase the total amount of memory to 64GB of ram by recompiling the kernel with the PAE option enabled, what is the maximum amount of ram you can dedicate for kernel usage? Is it still 2GB? Or can you increase it?

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• mpirun -np N, what if N is larger than my core number?

  - by Daniel

  Say I have a 4-core workstation, what would linux (Ubuntu) do if I execute mpirun -np 9 XXX Q1. Will 9 run immediately together, or they will run 4 after 4? Q2. I suppose that using 9 is not good, because the remainder 1, it will make the computer confused, (I don't know is it going to be confused at all, or the "head" of the computer will decide which core among the 4 cores will be used?) Or it will be randomly picked. Who decide which one core to call? Q3. If I feel my cpu is not bad and my ram is okay and large enough, and my case is not very big. Is it a good idea in order to fully use my cpu and ram, that I do mpirun -np 8 XXX, or even mpirun -np 12 XXX. Q4. Who decides all of these effciency optimization, Ubuntu, or linux, or motherboard or cpu? Your enlightenment would be really appreciated.

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• triple duplicate acknowledgement in TCP congestion control

  - by Salvador Dali

  If this doesn't belong here, please tell me where is an appropriate place for such question. I am trying to understand ideas behind tcp congestion control mechanisms, and I am failing to understand why we need triple duplicate acknowledgement to trigger window change. In my opinion, double duplicate acknowledgement will be enough to get that the previous package is lost. So why we need the third ack?

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• It's Not TV- It's OTN: Top 10 Videos on the OTN YouTube Channel

  - by Bob Rhubart

  It's been a while since we checked in on what people are watching on the Oracle Technology Network YouTube Channel. Here are the Top 10 video for the last 30 days. Tom Kyte: Keeping Up with the Latest in Database Technology Tom Kyte expands on his keynote presentation at the Great Lakes Oracle Conference with tips for developers, DBAs and others who want to make sure they are prepared to work with the latest database technologies. That Jeff Smith: Oracle SQL Developer Oracle SQL Developer product manager Jeff Smith (yeah, that Jeff Smith) talks about his presentations at the Great Lakes Oracle Conference and shares his reaction to keynote speaker C.J. Date's claim that "SQL dropped the ball." Gwen Shapira: Hadoop and Oracle Database Oracle ACE Director Gwen Shapira @gwenshap talks about the fit between Hadoop and Oracle Database and dives into the details of why Oracle Loader for Hadoop is 5x faster. Kai Yu: Virtualization and Cloud Oracle ACE Director Kai Yu talks about the questions he is most frequently asked when he does presentations on cloud computing and virtualization. Mark Sewtz: APEX 4.2 Mobile App Development Application Express developer Marc Sewtz demos the new features he built into APEX4.2 to support Mobile App Development. Jeremy Schneider: RAC Attack Oracle ACE Jeremy Schneider @jer_s describes what you can expect when you come to a RAC (Real Application Cluster) Attack. Frits Hoogland: Exadata Under the Hood Oracle ACE Director Frits Hoogland (@fritshoogland) talks about the secret sauce under Exadata's hood. David Peake: APEX 4.2 New Features David Peake, PM for Oracle Application Express, gives a quick overview of some of the new APEX features. Greg Marsden: Hugepages = Huge Performance on Linux Greg Marsden of Oracle's Linux Kernel Engineering Team talks about some common customer performance questions and making the most of Oracle Linux 6 and Transparent HugePages. John Hurley: NEOOUG and GLOC 2013 Northeast Ohio Oracle User Group president John Hurley talks about the background and success of the 2013 Great Lakes Oracle Conference.

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• A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

  - by Tom Floodeen

  In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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• The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

  - by Tony Berk

  Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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• ???????????/??????????????????|WebLogic Channel|??????

  - by ???02

  ?WebLogic Server???????????????????――???????WebLogic Server???????????????1???????????????????????????????????·????????????????????2011?11????????Oracle DAB & Developers Days 2011??????????????????????????WebLogic Server???????????????????????????????????????????????/?????????????????????????(???)????????????3??????????????????――??????????????????2????????·????????3??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????　???????????????????????????????????????????8?????????????????5???????3??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????　??????????300~3,500?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????·????????????????????????????????????????????????????¦???????????·??????????――?????·??????·???????????WebLogic?????　???????????????300??????????????????????????????????????????????????300???????????????????????????????????????????????????????????????????????????????(??????500???)???????????????????????????????????????????????????????????????????·??????????????????????????????????????¦????????????WebLogic Server - ???????·???????????4???????????????????????――????????????　????????????????????????????????????????????????JDBC???????????????????JDBC??????????????????????JDBC?????????????????????????????????????????????????????????　??????????????????????????????????300????????500????????0????????100????????????????????????????????????????????????????????0???????????????????????????????????????????????????????????　?????????????????????????????????????????????????????????JDBC????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????·?????????????????????????????¦?????Pick-Up???????WebLogic Server JDBC???·???????(10.3.4)　?????????????????????????????????????????????????????????????????????????????　??????????????????????????????????????????300?????????????????100???????????????????????????????????????????????????????????????????????????0???????????????????????????????????????????????????????????????????????????????????????????????　????1????1????????????????????????????????????(???????????????)???????????????????????????????????????????????????????????????????　???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????　???????????????????JDBC??????????????????????????????????JDBC???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????·????????????????????????????????????????????????????????????????MBean???????WebLogic Server????????　?????????????????????????????MBean????????????　??????????????MBean??????????????MBean???????????????????PendingUserRequestCount)??????????????????????·?????(ExecuteThreadIdleCount)????·??????????????????????·?????(StandbyThreadCount)?????????????????????·?????????????????(ExecuteThreadTotalCount)??????????????????????????????????????????????????????=????????-??????·??????-?????·????? ?　????????????MBean??????????????MBean???????????????(ActiveConnectionsCurrentCount)?????????????????????????????????????(ActiveConnectionsHighCount)????????????????????????????????????????????????????????????(WaitingForConnectionCurrentCount)?????????????????????????????(WaitingForConnectionHighCount)?????????????????????????????????????????????(?)(WaitSecondsHighCount)????????????????????????????????????　????????????????????????WebLogic Server????????????????????????　???????MBean????????WebLogic Server????????????????????WebLogic Scripting Tool(WLST)?????????????????????????????????????WLST????????????connect('weblogic','welcome1','t3://localhost:7001')import timeimport tracebackserverRuntime()print "Day,Time,State,CurrCapacity,ActiveConnectionsCurrentCount,WaitingForConnectionCurrentCount"while(true): try: oJDBCDataSourceRuntime = getMBean('JDBCServiceRuntime/<????>/JDBCDataSourceRuntimeMBeans/<???????>') oState = oJDBCDataSourceRuntime.getState() oCurrCapacity = oJDBCDataSourceRuntime.getCurrCapacity() oActiveConnectionsCurrentCount = oJDBCDataSourceRuntime.getActiveConnectionsCurrentCount() oWaitingForConnectionCurrentCount = oJDBCDataSourceRuntime.getWaitingForConnectionCurrentCount() print time.strftime('%Y-%m-%d,%H:%M:%S') + "," + str(oState) + "," + str(oCurrCapacity) + "," + str(oActiveConnectionsCurrentCount) + "," + str(oWaitingForConnectionCurrentCount) time.sleep(1) except: print "<<<error>>>" traceback.print_exc() disconnect() break　?????????test.py??????/????????????????$ java weblogic.WLST test.py...?...Day,Time,State,CurrCapacity,ActiveConnectionsCurrentCount,WaitingForConnectionCurrentCount2011-10-31,22:39:01,Running,10,0,02011-10-31,22:39:02,Running,10,0,02011-10-31,22:39:03,Running,12,9,02011-10-31,22:39:04,Running,22,18,02011-10-31,22:39:05,Running,29,15,02011-10-31,22:39:06,Running,29,14,02011-10-31,22:39:07,Running,16,15,02011-10-31,22:39:08,Running,19,15,02011-10-31,22:39:09,Running,19,15,02011-10-31,22:39:10,Running,19,14,02011-10-31,22:39:11,Running,19,15,02011-10-31,22:39:12,Running,19,14,02011-10-31,22:39:13,Running,19,0,0　WLST??????WebLogic Channel?????????·???????! ?WebLogic Scripting Tool????WebLogic Server???/?????????????????????????????????????¦????????·???????! ?WebLogic Scripting Tool????WebLogic Server???/???????¦Oracle DAB & Developers Days 2011????????????????????WebLogic Server??????????????

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• 64-bit 13.10 shows 1GB less RAM than 64-bit 13.04 did

  - by kiloseven

  Multiple 64-bit versions (Kubuntu, Lubuntu and Xubuntu) once installed on my ThinkPad R60 show 3GB of RAM, not the correct 4GB of RAM. Last week with 13.04, I had 4GB of RAM (which matches the BIOS) and this week I have 3GB available. Inquiring minds want to know. Details follow: Linux R60 3.11.0-12-generic #19-Ubuntu SMP Wed Oct 9 16:20:46 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux r60 free -m reports: _ total used free shared buffers cached Mem: 3001 854 2146 0 22 486 -/+ buffers/cache: 346 2655 Swap: 0 0 0 . . . . . . lshw shows: description: Notebook product: 9459AT8 () vendor: LENOVO version: ThinkPad R60/R60i serial: redacted width: 64 bits capabilities: smbios-2.4 dmi-2.4 vsyscall32 configuration: administrator_password=disabled boot=normal chassis=notebook family=ThinkPad R60/R60i frontpanel_password=unknown keyboard_password=disabled power-on_password=disabled uuid=126E4001-48CA-11CB-9D53-B982AE0D1ABB *-core description: Motherboard product: 9459AT8 vendor: LENOVO physical id: 0 version: Not Available *-firmware description: BIOS vendor: LENOVO physical id: 0 version: 7CETC1WW (2.11 ) date: 01/09/2007 size: 144KiB capacity: 1984KiB capabilities: pci pcmcia pnp upgrade shadowing escd cdboot bootselect socketedrom edd acpi usb biosbootspecification {snip} *-memory description: System Memory physical id: 29 slot: System board or motherboard size: 4GiB *-bank:0 description: SODIMM DDR2 Synchronous physical id: 0 slot: DIMM 1 size: 2GiB width: 64 bits *-bank:1 description: SODIMM DDR2 Synchronous physical id: 1 slot: DIMM 2 size: 2GiB width: 64 bits dpkg -l linux-* returns: Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad) ||/ Name Version Description +++-======================================-=======================================-========================================================================== un linux-doc-3.2.0 (no description available) ii linux-firmware 1.79.6 Firmware for Linux kernel drivers ii linux-generic 3.2.0.52.62 Complete Generic Linux kernel un linux-headers (no description available) un linux-headers-3 (no description available) un linux-headers-3.0 (no description available) un linux-headers-3.2.0-23 (no description available) un linux-headers-3.2.0-23-generic (no description available) ii linux-headers-3.2.0-52 3.2.0-52.78 Header files related to Linux kernel version 3.2.0 ii linux-headers-3.2.0-52-generic 3.2.0-52.78 Linux kernel headers for version 3.2.0 on 64 bit x86 SMP ii linux-headers-generic 3.2.0.52.62 Generic Linux kernel headers un linux-image (no description available) un linux-image-3.0 (no description available) ii linux-image-3.2.0-52-generic 3.2.0-52.78 Linux kernel image for version 3.2.0 on 64 bit x86 SMP ii linux-image-generic 3.2.0.52.62 Generic Linux kernel image un linux-initramfs-tool (no description available) un linux-kernel-headers (no description available) un linux-kernel-log-daemon (no description available) ii linux-libc-dev 3.2.0-52.78 Linux Kernel Headers for development un linux-restricted-common (no description available) ii linux-sound-base 1.0.25+dfsg-0ubuntu1.1 base package for ALSA and OSS sound systems un linux-source-3.2.0 (no description available) un linux-tools (no description available)

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• Finally, I have my HP 6910p laptop running with 8Gb RAM

  - by Liam Westley

  Today, I received two Corsair Value Select 4Gb DDR SO-DIMMs (from overclock.co.uk) for my aging HP 6910p to give it the extra lease of life to keep it going until the end of 2010.  And here is the proof that Windows 7 64-bit happily sees all 8Gb, There are no 4Gb modules are officially supported for the HP 6910p (they didn’t exist when it was first build).  I was taking a bit of a gamble, and relying on the UK distance selling regulations which meant that even if they didn’t work I’d be able to send them back, getting a full refund and only paying for the return postage. I’d read Keith Comb’s blog back in 2008, (http://blogs.technet.com/b/keithcombs/archive/2008/07/05/loading-a-hp-6910p-with-8gb-of-ram.aspx) where he mentioned ‘trying’ out 4Gb samples of SO-DIMMs in a HP 6910p laptop, but there still appears to be no mentions of running this configuration in any other blog. Seeing how the 8Gb of memory is used is made easier with the new Resource Monitor available in Windows 7.  With two copies of Visual Studio 2008, Outlook, Firefox (with 30+ tabs), TweetDeck (an infamous memory hog) and VMWare workstation running a virtual machine allocated with 2Gb of memory, you might have no ‘free’ memory remaining, but the standby memory is an awesome 2.4Gb, and once the VM is up and running the Hard Faults/sec hovers around zero,   It’s the page fault figure which really counts, because reducing that value means that you are preventing the Windows 7 system drive from being used for virtual memory paging operations.  Even after only a few hours of use it’s noticeable that disc access has been reduced and applications feel more responsive and ‘snappy’.  I did consider the option of purchasing an SSD to replace the main drive, rather than go for 8Gb of RAM, but I think I’ve probably made the correct decision. Given my hobby topic of virtualisation, I take the view that you can never have too much memory.   It was also a decision made easier by the price differential between 8Gb of RAM compared to a decent size SSD.  In the 18 months since Keith Comb tested the first 4Gb SO-DIMMS they have plummeted in price, at just under £100 per 4Gb, they are around a fifth of the price when launched. So if you ever wondered if a HP 6910p can handle 8Gb, now you know.

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• QotD: Eben Upton on Raspberry Pi Model B Shipping With 512MB of RAM

  - by $utils.escapeXML($entry.author)

  One of the most common suggestions we’ve heard since launch is that we should produce a more expensive “Model C” version of Raspberry Pi with extra RAM. This would be useful for people who want to use the Pi as a general-purpose computer, with multiple large applications running concurrently, and would enable some interesting embedded use cases (particularly using Java) which are slightly too heavyweight to fit comfortably in 256MB.The downside of this suggestion for us is that we’re very attached to $35 as our highest price point. With this in mind, we’re pleased to announce that from today all Model B Raspberry Pis will ship with 512MB of RAM as standard.Eben Upton, a founder and trustee of the Raspberry Pi foundation, in a blog post announcing the change.

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• Is bigger capacity ram faster then smaller capacity ram for same clock and CL?

  - by didibus

  I know that bigger capacity hard-drives with the same RPM are faster then smaller capacity hard-drives. I was wondering if the same is true for ram. Given two ram clocked at 1600mhz and with identical CLs: 9-9-9-24. Is a 2x8 going to perform better then a 2x4 ? Note that I am not asking if having more ram will improve the performance of my PC, I'm asking if the bigger capacity ram performs better. Thank You.

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