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  • 81% of European Shoppers Willing to Pay More for Better Customer Experience

    - by Richard Lefebvre
    Customer Experience provides strategic driver for business growth Research released today from Oracle has revealed that customer experience is now a key driver for revenue growth in Europe, and an effective channel for brand differentiation in a globalized economy where products and services are increasingly commoditized. The research report, “Why Customer Satisfaction is No Longer Good Enough,” reveals that 81% of consumers surveyed are willing to pay more for superior customer experience. With nearly half (44%) willing to pay a premium of more than 5%. Improvement of the overall customer experience (40%), providing quick access to information and making it easier for customers to ask questions (35%) were cited as key drivers for spending more with a brand. The pan-European research, carried out in June 2012 by independent research company Loudhouse, surveyed 1400 online shoppers (50% female, 50% male) who had made a complaint or enquiry to a customer service department in the last 12 months. For full research findings please go to: http://bit.ly/UwmB3j or check the Press Release

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  • RightNow stunning references: Spotlight on "The Boston Globe"

    - by Richard Lefebvre
    The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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  • Can working exclusively with niche apps or tech hurt your career in software development? How to get out of the cycle? [closed]

    - by Keoma
    I'm finding myself in a bit of a pickle. I've been at a pretty comfortable IT group for almost a decade. I got my start here working on web development, mostly CRUD, but have demonstrated the ability to figure out more complex problems. I'm not a rock star, but I have received many compliments on my programming aptitude, and technologists and architects have commented on my ability to pick things up (for example, I recently learned a very popular web framework that shall remain nameless since I don’t want to be identified). My problem is that, over time, my responsibilities have been shifting towards work such as support or ‘development’ with some rather niche products (afraid to mention here due to potential for being identified). Some of this work, if it includes anything resembling coding, is very menial scripting in languages such as Powershell or VBScript. The vast majority of the time, however, a typical day consists of going back and forth with the product’s vendor support to send them logs and apply configuration changes or patches they recommend. I’m basically starved for some actual software development. However, even though I’m more than capable of doing that development work (and actually do a much better job at it than anything else), our boss is more interested in the kind of work I mentioned above, her reasoning being that since no one else in the organization wants to do it, it must mean job security. This has been going on for close to 3 years, and the only reason I have held on is on the promise that we would eventually get more development projects assigned to us. Well, that turned out not to be true at all. A recent talk with the boss has just made it more explicitly clear, as she told me in no uncertain terms that it’s very likely that development work (web or otherwise) would go to another group. The reason given to me is that our we don’t have enough resources in our group to handle that. So now I find myself in the position that I either have to stay in what has essentially become a dead end IT job that is tied to the fortunes of a niche stack of apps, or try to find a position that will be better for my long term career. My problem (is it a problem?), however, is that compared to others, my development projects in the last three years are very sparse in number. To compound things, projects using the latest and most popular frameworks, amount to the big fat number of just one—with no work of that kind in the foreseeable future. I am very concerned that this sparseness in my resume is a deficit, and that it will hurt my chances of landing a different job. I’m also wondering how much it will hurt me, and whether that can be ameliorated with hobby projects of my own. I guess I’m looking for opinions. Thank you very much for reading.

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  • How stressful can be a paid side project?

    - by systempuntoout
    I have developed several side projects for my pleasure at home after my daily job hours and I have never been under pressure with them because you know, if it does not work I can fix it tomorrow with no rush. I'm tempted to start a paid side project with a contractor and I would like to know, from your experience, if it could be bearable or too stressful. I can decide the total amount of hours work in a week and my daily job has peeks of stressful weeks but also quiet days. How stressful can be a paid side project?

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  • Opinion for my recruitment portal idea [closed]

    - by user1498503
    I am creating a recruitment portal for IT professionals. In this, recruiters while creating a job post would be asked to create a skills requirement matrix. Essential Skills : asp.net MVC Entity Framework Desired Skills : SQL Server 2008 IIS 7.0 On the other hand job seekers would also have their own skills matrix Jobseeker #1 Core Skills : asp.net MVC Entity Framework MangoDB Secondary Skills : SQL Server 2008 IIS 7.0 Jobseeker #2 Core Skills : asp.net Web forms Secondary Skills : SQL Server 2008 IIS 7.0 So when both job seekers apply for the same job. Would it be a good idea for both of them to see each other's skills matrix for comparison?Also no personal details and CVs are shared. I think comparisons would help job seekers to understand what their areas of improvement are and could motivate to fill the skills gap. Your opinion would be appreciated. Regards

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  • Case study: LOREX Technology Increases Website Traffic 90% with Oracle ATG

    - by Richard Lefebvre
    LOREX Technology Increases Website Traffic 90% by Enhancing the Online Customer Experience with a Flexible E-Commerce Platform LOREX Technology Inc. provides businesses and consumers with advanced video surveillance security products under the LOREX and Digimerge brands. LOREX, which caters to midsize business and consumer markets, is available in thousands of retail locations across North America. The Digimerge division sells its products through security system distributors in North America. Both brands concentrate on the sale of wired, wireless, and IP security surveillance and monitoring equipment, including cameras, digital video recorders, and all-in-one systems. LOREX conducted an extensive search for the right e-commerce platform to address its immediate need for a more intuitive shopping cart interface that could grow along with the company. After reviewing other solutions, including open source, LOREX chose Oracle ATG Web Commerce because it addressed every stage of the buying process and crossed all customer touch points, including the Web, contact center, mobile devices, social media, and its B2B partners’ physical stores. LOREX also found that Oracle ATG Web Commerce’s functionality was more robust than competing options, and it offered an attractive total cost of ownership. “Oracle ATG Web Commerce provided an optimal foundation to support rapid, scalable, long-term business growth while allowing full control of the platform,” said Sufi Khan Sulaiman, director, E-Commerce and Digital, LOREX. Read full story here  

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  • Next Best Action: an emerging engagement paradigm can elevate customer experience to the next level

    - by Richard Lefebvre
    As customer interactions increase across an expanding number of communication channels, business leaders are struggling to understand and engage with each customer effectively. To address this challenge, leading organizations are adopting strategies around “next best action,” a decision-support model that systematically identifies the next best step to take in the customer conversation—whether that action is providing additional information or targeted services, presenting a unique offer, or taking no action at all... Read the complete article - by Mark A. Stevens (vice president, Insight and Customer Strategy, at Oracle) - here

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  • Recommendations for finding part-time consultancy work

    - by Mark Heath
    Although I have a full-time development job, I have occasionally done some part-time paid work in evenings / weekends for various people who have contacted me as a result of open-source projects I have worked on. It's a nice way to earn a bit of extra cash, but obviously it is not always available. My question is, what is a good way of getting your name out there to do some small projects? I have seen a few programmers-for-hire type websites, but I don't know which I can trust or whether there are too many people willing to work for very low prices. Also, being UK based, I would want something which did not assume I have a US bank account.

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  • How to be hired as a remote programmer abroad and not to be an entrepreneur?

    - by user592704
    The question is quite interesting as for me because I watched jobs adds and mostly they all: A) Require being located the same country a vacancy is B) Employers don't want to hire foreign programmers if they don't have H1B or something C) As a rule, most adds provide 6 month contract position I can keep adding the list for long time describing some job adds specifications, anyway, as a rule, most positions require non-employee cooperation status. I don't have a company for such kind of "making projects by a client order" so it is quite complicated; So I was trying, just, as for a statistics, to find out is there a way to be hired abroad as a remote programmer as if I get hired in my native city? The thing is not about being hired where I can be hired "because I am located this or that place" but the thing is about a possibility (not to relocate) which actually should provide nowadays technologies especially for IT specialists in many different fields; So the question is it possible to work any country in remote mode as if I am working in my own place? What do I need for that? Can you advice some useful web sites in this direction? If you can share your own experience I'd love to listen to. Any useful advices are much appreciated

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  • The Evolution of Customer Experience in Retail - a study by Oracle and TCS

    - by Richard Lefebvre
    Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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  • How do I apply a computer science degree to web development?

    - by T. Webster
    I'm a web programmer, but I haven't found many opportunities to take advantage of a formal education in computer science. Maybe I'm not looking in the right places, but it seems to me like most of the web jobs I come across are CRUD, web forms, and data grids. For these jobs a formal CS background doesn't seem necessary, and you could do fine with O'Reilly cookbooks in jQuery, CSS 3, PHP, SQL, or ASP.NET MVC. What kinds of web developer jobs exist that really let you apply your computer science background? Do I need to branch out into other areas of programming to take full advantage of my degree?

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  • Is OO-programming really as important as hiring companies place it?

    - by ale
    I am just finishing my masters degree (in computing) and applying for jobs.. I've noticed many companies specifically ask for an understanding of object orientation. Popular interview questions are about inheritance, polymorphism, accessors etc. Is OO really that crucial? I even had an interview for a programming job in C and half the interview was OO. In the real world, developing real applications, is object orientation nearly always used? Are key features like polymorphism used A LOT? I think my question comes from one of my weaknesses.. although I know about OO.. I don't seem to be able to incorporate it a great deal into my programs. I would be really interested to get peoples' thoughts on this!

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  • Where to look for challenging jobs with a relaxed atmosphere?

    - by RBTree
    I'm a dev at one of the big-name tech companies. I like the job for many reasons: I do interesting work on a cool product I solve challenging problems and use a lot of high-level skills (quantitative, creative, writing, presenting) It pays well The problem is that I feel I need a more relaxed atmosphere (shorter hours, less performance pressure, and more flexibility), in order to free up time for other pursuits and reduce stress. The ideal would be a job that's around 30-35 hours a week, where there is flexibility to work more or less in a given week. Can anyone suggest where to look for a job like this, where I wouldn't have to sacrifice too much on the above points? (Obviously I would have to sacrifice pay.) My employer does not generally offer part-time employment. The closest thing I can think of is when I did summer internships at my university's CS department. The work was very intellectually challenging, but if I needed to go home a couple hours early or get flexibility on a due date, nobody batted an eyelash. However, I'd like to find out if there are alternatives to academia since from what I've seen the pay there is a gigantic drop from what I'm currently making. I've done freelance development before, but I do like that as an employee of a large company I have a lot of things taken care of for me (e.g. benefits and guaranteed stable employment).

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  • Crappy school, what to do? [closed]

    - by zhenka
    I started programming fairly late. I am 24 years old and about to graduate from a local public university with a really poorly designed curriculum and teachers. Most of the work felt like busy work, and no matter how much I try, it all feels like a waste. I know what a good curriculum looks like. I know what books I should read, but alas it's not so in my university. There is no way at this point that I can catch up to those graduating from places like MIT. My question and this is a serious one: what do I do? Do I just postpone learning the theory I would have learned until later and focus on software engineering skills? How important is the theory in terms of landing a job in New York? Any particular things I should focus on to land a software engineer job? I am very motivated and I just wish someone would give me the time and a chance.

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  • How to get started in the development industry? [closed]

    - by Peter Fren
    My life is coding. I was born in 1982 and my first computer was an amiga. I started learning Amiga BASIC. To cut a long story short, I know many things about several programming languages. Being unemployed(I achieved the german abitur, should be similar to a high school degree and I studied a few semesters of mechanical engineering in 2002(I learned JAVA back then)) I have no idea how to use this ability. I have never done commissional work, every task I solved was based on my own wishes and desires. I do not know how to write a FSD or PRD or put it into code. So the question is, why should anyone hire me? I specialized in kinect development but all jobs I applied for on odesk and similar were awarded to others without me knowing why. I don't know what I should do with my skills professionally. What do you suggest? As this board has weird rules, tell me where to find answers if this is the wrong place.

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  • FORBES.COM: Oracle's message is loud & clear – “we've got the cloud”

    - by Richard Lefebvre
    In a two-part series on Oracle's cloud strategy, Bob Evans reports on the October 4 meeting where Wall Street analysts questioned Mark Hurd and Safra Catz about the company's positioning for the shift to cloud computing. Check out Bob's related Forbes.com piece "The Dumbest Idea of 2013," in response to the preposterous chatter that Larry Ellison and Oracle don't "get" the cloud. His powerful six-point argument unravels our competitors' spin. Read the "Dumbest Idea."

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  • Featured partner: Avnet To Supply Oracle Enterprise Cloud Management Solutions In Middle East & North Africa Region

    - by Javier Puerta
    "Global IT solutions distribution leader, Avnet Technology Solutions have been approved to distribute Oracle Enterprise Manager 12c, a complete, integrated and business-driven enterprise cloud management solution, in the Middle East & North Africa region. This will help Avnet which serve customers and suppliers in more than 70 countries to accelerate partners’ business growth in the region while providing support and enablement services to help them quickly address local opportunities. Oracle Enterprise Manager 12c creates business value from IT by leveraging the built-in management capabilities of the Oracle stack for traditional and cloud environments. Using this solution, customers have reported 12 times faster achievement of IT-business alignment. According to Senior Director Oracle business MENA, Avnet Technology Solutions, Hani Barakat, “Enterprises in the Middle East and North Africa region can increase their efficiency and responsiveness while reducing costs and complexity for traditional data centers, virtualised, and cloud computing environments with the help of Oracle Enterprise Manager 12c.” See full press release in "Ventures Africa"

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  • Be Prepared: Technology Trends Converge and Disrupt

    - by Richard Lefebvre
    Cloud. Big data. Mobile. Social media: these mega trends in technology have had a profound impact on our lives. And now according to SVP Ravi Puri from North America Oracle Consulting Services, these trends are starting to converge and will affect us even more. His article, “Cloud, Analytics, Mobile, And Social: Convergence Will Bring Even More Disruption” appeared in Forbes on June 6. For example, mobile and social are causing huge changes in the business world. Big data and cloud are coming together to help us with deep analytical insights. And much more. These convergences are causing another wave of disruption, which can drive all kinds of improvements in such things as customer satisfaction, competitive advantage, and growth. But, according to Puri, companies need to be prepared. In this article, Puri urges companies to get out in front of the new innovations. H3 gives good directions on how to do so to accelerate time to value and minimize risk. The post is a good thought leadership piece to pass on to your customers.

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  • Entry level security engineering positions

    - by Jake
    This is a question that has been bothering me for some time now. I have asked people and have always got mixed replies. It also has to do with how I will start my career. So here goes: Can an entry level software engineer directly get a job in a security engineering position? I am a graduate student in software engineering with a lot of course work in security as well, including web application, network and mobile security. I want to know if in the current industry, can an entry level engineer take the risk to prepare towards finding a security related position, or is it always necessary for a year or 2 development experience before one should think about finding a security position. Thank you.

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  • Can a 20 years old programmer who has been programming daily since 10 get a job that will pay for what he knows?

    - by Dokkat
    I'm a programmer who has been programming daily since I was 10-years-old. Is it possible to get a job with a salary that reflects my programming knowledge, or do I have to be in the same place as someone starting just now, as I've never had an actual job? I am not sure if this kind of question is allowed here and could not find out. If it is not, could you kindly suggest a place to ask this? Sorry for any inconveniences.

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  • What do I do when my offer letter is revoked? [closed]

    - by user-1134
    I was recently contacted for an interview by, I'd say, a top 20 tech company. I aced the technical interview and was offered an internship for the summer. I was very excited about this prospect and was very prompt in submitting required documents and forms. This was not my only offer for the summer, so I let them know I needed some time to consider. I asked if I could have two weeks and they said that was fine. Meanwhile I evaluated my 3 options. I asked the respective parties about the projects I'd be working on, work life, how hours and pay worked, housing, etc. I asked about salary and the relocation stipend. Of the three offers, this offer paid the lowest, but not poorly by any means. I inquired about the wage, challanging with a higher wage request. They declined, so, I inquired about the relocation stipend, reminding them I was coming from over seas. The recruiter said he had to check and see if they could adjust the stipend since it was originally calculated from my home address. When he got back to me, he made up some story about how after "countering their offer several times", they were implying that I was declining their offer and my the offer letter was now voided! This [more than] shocked me. I've never run into this situation before. Further, they had already presented me with a signed offer letter which stated the details of the offer, including that it was valid until date X (in the future). I immediately explained I was not countering their offer, but simply trying to evaluate all my options for the summer. I asked kindly for them to allow me the original two weeks we had agreed upon. As expected, they rejected and declined to speak with me regarding the.. misunderstanding. Is this legal? Has anyone encountered this before? Did I do something wrong? What can I do to avoid this in the future?

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  • BeautyBay.com Boosts its Web business with Endeca!

    - by Richard Lefebvre
    BeautyBay.com Boosts Webpage Views by 70%, Increases Items Placed in Shopping Baskets, and Runs 160 Concurrent Brand and Product Promotion. BeautyBay.com Ltd is the United Kingdom’s largest independent online luxury beauty-product retailer. The company sells more than 10,000 products from leading brands like Urban Decay, Paul & Joe, Mario Badescu, bareMinerals, and Dr Sebagh. It strives to stock consumers’ favorite brands and serve as a leading source of beauty information and product reviews. The company won an Online Retail Award in 2013 in the Beauty, Perfume & Cosmetics category. Read the success story, featuring the role of Oracle Endeca here

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  • Can I give my app my own ads? (iOS/Android)

    - by aldo.roman.nurena
    I want to know if I can develop my app on iOS and Android (no matter how, that's another thread) and give them my own ads, not the ones provided by them. This way I make the deals with customers directly. Implementation does not seem to be hard. The hard question is: will I get approved on the stores? It would be a free app with 3rd-party-ads Thanks! PS: I know I can distribute APKs out of the GPlay, but I don't want to do this. PS2: bonus points for WP/BB info, but not critical

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  • Do employers hiring for software jobs care about the classes you took in a Computer Science Masters program?

    - by Bob Dole
    I'm torn between two classes right now for next semester (Software Design and Advanced Computer Graphics). I would enjoy Advanced Computer Graphics more, but I feel the software design class would help me when approaching anything I ever build for the rest of my career. I feel though I could just buy the book (I already have both books actually) of the Software Design class and go through it, if I wanted. But think it would be a bit tougher to pick up the Advanced Computer Graphics class on my own. So do employers look at the graduate classes you've taken to decide if you would be a good fit or not? I think, more importantly, what I'm wanting to know is if I wanted to work for a high-end software company like Apple or Google would a company like that be more impressed by someone that took software engineering classes or hardcore CS classes?

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  • Oracle Could Lead In Cloud Business Apps Within Year

    - by Richard Lefebvre
    Below is the reprint from an article, writen by By Pete Barlas, Investor's Business Daily, published on Investorscom: Oracle (ORCL) is all but destined to become the largest seller of cloud business-software applications, analysts say, and perhaps within a year. What that means in the long run is much debated, though, as analysts aren't sure whether pricing competition might cut into profit or what other issues might develop in the fast-emerging cloud software field. But the database leader, which is either No. 1 or 2 to SAP (SAP) in business apps overall, simply has the size and scope to overtake current cloud business-app leader, Salesforce.com (CRM), analysts say. Oracle rolled out its first full suite of cloud applications on June 6. Cloud computing lets companies store data and apps on the Internet "cloud" and access it quickly and easily. The applications run the gamut of customer relationship management software to social networking sites for employees, partners and customers. For longtime software giants like Oracle, the cloud is a big switch. They get the great bulk of revenue from companies and other enterprises buying or licensing software that the customers keep on their own computer systems. Vendors also get annual maintenance fees. Analysts estimate Oracle is taking in a mere $1 billion or so a year from cloud-based software sales and services now. But while that's just a sliver of the company's $37 billion in sales last year, it's already about a third of the total sales for Salesforce, which is expected to end this year with some $3 billion in revenue. Operates In 145 Countries Oracle operates in more than 145 countries vs. about 70 for Salesforce. And Oracle has far more apps than Salesforce. Revenue doesn't equate to profit, but it's inevitable that huge Oracle will become the largest seller of cloud applications, says Trip Chowdhry, an analyst for Global Equities Research. "What Oracle has is global presence," he said. "They have two things driving the revenue: breadth of the offering and breadth of the distribution. You put those applications in those sales reps' hands and you get deployments not in just one country but several countries." At the June 6 event, Oracle CEO Larry Ellison emphasized that his company could and would beat Salesforce.com in head-to-head battles for customers. Oracle makes software to help companies manage such tasks as customer relationships, recruiting, supply chains, projects, finances and more. That range gives it an edge over all rivals, says Michael Fauscette, an analyst for research firm IDC.

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