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• Postfix sasl login failing no mechanism found

  - by Nat45928

  following the link here: http://flurdy.com/docs/postfix/ with posfix, courier, MySql, and sasl gave me a web server that has imap functionality working fine but when i go to log into the server to send a message using the same user id and password for connecting the the imap server it rejects my login to the smtp server. If i do not specify a login for the outgoing mail server then it will send the message just fine. the error in postfix's log is: Jul 6 17:26:10 Sj-Linux postfix/smtpd[19139]: connect from unknown[10.0.0.50] Jul 6 17:26:10 Sj-Linux postfix/smtpd[19139]: warning: SASL authentication failure: unable to canonify user and get auxprops Jul 6 17:26:10 Sj-Linux postfix/smtpd[19139]: warning: unknown[10.0.0.50]: SASL DIGEST-MD5 authentication failed: no mechanism available Jul 6 17:26:10 Sj-Linux postfix/smtpd[19139]: warning: unknown[10.0.0.50]: SASL LOGIN authentication failed: no mechanism available Ive checked all usernames and passwords for mysql. what could be going wrong? edit: here is some other information: installed libraires for postfix, courier and sasl: aptitude install postfix postfix-mysql aptitude install libsasl2-modules libsasl2-modules-sql libgsasl7 libauthen-sasl-cyrus-perl sasl2-bin libpam-mysql aptitude install courier-base courier-authdaemon courier-authlib-mysql courier-imap courier-imap-ssl courier-ssl and here is my /etc/postfix/main.cf myorigin = domain.com smtpd_banner = $myhostname ESMTP $mail_name biff = no # appending .domain is the MUA's job. append_dot_mydomain = no # Uncomment the next line to generate "delayed mail" warnings #delay_warning_time = 4h readme_directory = no # TLS parameters smtpd_tls_cert_file=/etc/ssl/certs/ssl-cert-snakeoil.pem smtpd_tls_key_file=/etc/ssl/private/ssl-cert-snakeoil.key smtpd_use_tls=yes smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache # See /usr/share/doc/postfix/TLS_README.gz in the postfix-doc package for # information on enabling SSL in the smtp client. #myhostname = my hostname alias_maps = hash:/etc/aliases alias_database = hash:/etc/aliases myorigin = /etc/mailname local_recipient_maps = mydestination = relayhost = mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 mailbox_size_limit = 0 recipient_delimiter = + inet_interfaces = all mynetworks_style = host # how long if undelivered before sending warning update to sender delay_warning_time = 4h # will it be a permanent error or temporary unknown_local_recipient_reject_code = 450 # how long to keep message on queue before return as failed. # some have 3 days, I have 16 days as I am backup server for some people # whom go on holiday with their server switched off. maximal_queue_lifetime = 7d # max and min time in seconds between retries if connection failed minimal_backoff_time = 1000s maximal_backoff_time = 8000s # how long to wait when servers connect before receiving rest of data smtp_helo_timeout = 60s # how many address can be used in one message. # effective stopper to mass spammers, accidental copy in whole address list # but may restrict intentional mail shots. # but may restrict intentional mail shots. smtpd_recipient_limit = 16 # how many error before back off. smtpd_soft_error_limit = 3 # how many max errors before blocking it. smtpd_hard_error_limit = 12 # Requirements for the HELO statement smtpd_helo_restrictions = permit_mynetworks, permit # Requirements for the sender details smtpd_sender_restrictions = permit_sasl_authenticated, permit_mynetworks, warn_if_reject reject_non_fqdn_sender, reject_unknown_sender_domain, reject_unauth_pipelining, permit # Requirements for the connecting server smtpd_client_restrictions = reject_rbl_client sbl.spamhaus.org, reject_rbl_client blackholes.easynet.nl, reject_rbl_client dnsbl.njabl.org # Requirement for the recipient address smtpd_recipient_restrictions = reject_unauth_pipelining, permit_mynetworks, permit_sasl_authenticated, reject_non_fqdn_recipient, reject_unknown_recipient_domain, reject_unauth_destination, permit smtpd_data_restrictions = reject_unauth_pipelining # require proper helo at connections smtpd_helo_required = yes # waste spammers time before rejecting them smtpd_delay_reject = yes disable_vrfy_command = yes # not sure of the difference of the next two # but they are needed for local aliasing alias_maps = hash:/etc/postfix/aliases alias_database = hash:/etc/postfix/aliases # this specifies where the virtual mailbox folders will be located virtual_mailbox_base = /var/spool/mail/virtual # this is for the mailbox location for each user virtual_mailbox_maps = mysql:/etc/postfix/mysql_mailbox.cf # and this is for aliases virtual_alias_maps = mysql:/etc/postfix/mysql_alias.cf # and this is for domain lookups virtual_mailbox_domains = mysql:/etc/postfix/mysql_domains.cf # this is how to connect to the domains (all virtual, but the option is there) # not used yet # transport_maps = mysql:/etc/postfix/mysql_transport.cf virtual_uid_maps = static:5000 virtual_gid_maps = static:5000 # SASL smtpd_sasl_auth_enable = yes # If your potential clients use Outlook Express or other older clients # this needs to be set to yes broken_sasl_auth_clients = yes smtpd_sasl_security_options = noanonymous smtpd_sasl_local_domain =

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• How to set up a centralized backup server with lots of offsite workstations, intermittent internet connectivity, and stubborn users?

  - by Zac B

  This might be an impossible question. Context: We have a bunch of computers across around 1000 users. We have a centralized office where 900 of the users work, most of the time. Most of the computers are laptops. They are very frequently coming on and off the network for hours at a time. Users often take their computers home and do lots of work from home. In addition, there are a handful of users who work elsewhere in the country, who are offline (no internet connection whatsoever) for more than half of the time they use their machines. All of the machines are Windows 7/XP. Problem: People are always losing data. One day someone accidentally deletes a bunch of files. The next day someone else installs a bad driver or tries to mess with something in system32 and needs a personal data backup/reinstall of Windows. Because of how many of our business operations are done without an internet connection, and how frequently computers come on- and offline, it's unfeasible to make users use network storage for all of their data. We tried giving them Dropboxes, and they stored their files elsewhere. We bought and deployed Altiris, and they uninstalled it and blamed us when they couldn't get files back that they accidentally deleted while they were offline and hadn't taken a backup in months. We tried teaching them backup best-practices, and using scheduled sync tools to upload things to the network drives, and they turned them off because they "looked like viruses". It doesn't help that many of these users are pretty high up in the business and are not amicable to any sort of "you need to do something regularly because we say so" solution. Question: Other than finding another job where IT is treated differently and users are willing to follow best practices, how would people recommend I implement a file backup solution that supports the following: Backs up to a centralized server over LAN or WAN whenever a network link becomes available, or on a schedule. Supports interrupted/resumed backups (and hopefully file-delta only backups), since connections to the network (WAN or LAN) are often slow and only open for half an hour or so. Supports relatively rapid, "I accidentally deleted the TPS reports! Oh no!" single-file recovery, ideally administered from the central backup server rather than the client PC. Supports local-to-local file delta backup on a schedule, so that users without a network connection for a few days can still retrieve accidental deletions or whatnot. Ideally, the local stored backups would be pushed up to the server whenever network link is available. Isn't configurable on the clients without certain credentials. Because the CFOs (who won't give up their admin rights on the domain) will disable it if they can. Backs up the entire hard drive. There are people who are self-righteous about storing things in C:\, or in the recycle bin, or in the C:\Windows dir (yes, I know). I'm fine integrating multiple products/solutions, or scripting different programs together myself (I'm a somewhat competent programmer), but I've been drawing a blank on where to start. Dropbox is folder-specific, Altiris doesn't cope with LAN outages or interrupted/resumed backups, Volume Shadow Copy is awesome for a local-to-local solution, but I don't know how to push days of stored shadow copies up to a server in a 2 hour window of network access. The company is fine with spending decent money on this, thousands (USD) on a server, and hundreds on clients, if necessary. I want to emphasize that this isn't a shopping list request. While I wish there was a program out there that did what I want, I've looked pretty hard, and not found anything that fits the bill. Instead, I'm hoping for ideas on where to start hacking things together from scratch/from different technologies to make something stable that works. Cheers!

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• IP Micro-outages, telephone micro-outages, and CATV micro-outages

  - by Michael Graff

  This is a long and complicated question, mostly because it has been going on for 2.5 years without a solution in sight. It also is only one-third computer related, the other two-thirds are cable TV and cable-phone related. Background I have COX Communications for a cable provider, and we get Internet, digital cable TV, and digital phone service through them. The Internet is a SB5101 right now, and has been a DPC2100 and SB5120 in the past. Same results. The phone service is provided through a telephone interface mounted on the outside of the house (not classic VoIP) and the CATV is through a Scientific Atlanta receiver without DVR. I do have a TiVo connected to the CATV box. Symptoms The CATV shows "blocking" -- sometimes very very short duration where a few blocks appear on the screen. Sometimes it lasts long enough that the video "pauses" for 2-5 seconds, and rarely but not unseen the audio also fails. The CATV decoder box shows no correctable (FEC) or uncorrectable errors. That is, all BER counters are zero for the video stream. The Internet shows "micro-outages" where it appears that sent packets are not making it out, but I continue to receive packets from local modems. That is, pings stop coming back, but I continue to see modems broadcast for DHCP, and sometimes they ask more than once. The cable modem shows no errors during this time, but cable modems lie like you would not believe. It is actually possible to unplug the coax from the modem for 20 seconds and it reports NO ERRORS to the provider's tools. The phone service cuts out for 1-3 seconds, infrequently. When this happens, I hear NOTHING (not even comfort noise) and the remote side hears a "click" as if I were getting a call waiting message. However, there is no call incoming, other than the one I'm currently on of course. Things SEEM to happen more frequently when the temperature outside swings from cold to warm, so fall/spring seems worse than summer/winter. All micro-outages occur between once or twice a day (which I could ignore) to 10 times per hour. All SNR, signal levels, noise levels, etc. show very close to optimal when measured. COX's diagnosis This is a continual pain for me. Over the last 2.5 years, they have opened, "fixed" something, and closed the tickets. They close it without confirming that it is indeed better, and when I reopen they cannot do that, but instead they open a new ticket and send yet another low-level tech out to do the same signal tests and report that all is OK. I've finally gotten a line tech who has a clue and is motivated enough to pursue this with me. We have tried things like switching the local nodes over to UPS and generator power, but this does not trigger the noise. We have tried replacing all cabling, the tap outside my house, the modem, the CATV decoder -- all without resolution. Recently they have decided it is both my computer or switch, my TiVo, and my phone that are all broken and causing this issue. My debugging steps I spent the worse day of my TV-watching life yesterday and part of today. I watched live TV without the TiVo. I witnessed blocking, but it did "feel different." and was actually more severe. Some days it is better, some days it is worse, so perhaps this was just a very bad day. Today, I connected the TiVo to my DVD player, and ran two very long movies through it. I saw no blocking at all during nearly 6 hours of video. Suggestions? Does anyone have any suggestions on what to do next? I understand perhaps only the IP side can be addressed here, but it is one of the more limiting debugging options.

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• Why would VMWare to go defunct? How to recover from/prevent it?

  - by Josh

  I am running VMWare Server 2.0.2 (Build 203138) on a dual core Intel i5 with Ubuntu Server 10.04 LTS system (kernel 2.6.32-22-server #33-Ubuntu SMP). Disk Subsystem is a software RAID5 array. The system has been set up for a little over a week. For the past 5 days I have been running at leat 3 VMs (Linux and a variety of Windows OSes) with no issues whatsoever. But while I was installing Linux onto a new VM, suddenly all VMs became unresponsive, including the one I was installing to. I could not log in to the VMWare Management Interface, and the system was somewhat unresponsive via SSH. When I looked at top, I saw: top - 16:14:51 up 6 days, 1:49, 8 users, load average: 24.29, 24.33 17.54 Tasks: 203 total, 7 running, 195 sleeping, 0 stopped, 1 zombie Cpu(s): 0.2%us, 25.6%sy, 0.0%ni, 74.3%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 8056656k total, 5927580k used, 2129076k free, 20320k buffers Swap: 7811064k total, 240216k used, 7570848k free, 5045884k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 21549 root 39 19 0 0 0 Z 100 0.0 15:02.44 [vmware-vmx] <defunct> 2115 root 20 0 0 0 0 S 1 0.0 170:32.08 [vmware-rtc] 2231 root 21 1 1494m 126m 100m S 1 1.6 892:58.05 /usr/lib/vmware/bin/vmware-vmx -# product=2; 2280 jnet 20 0 19320 1164 800 R 0 0.0 30:04.55 top 12236 root 20 0 833m 41m 34m S 0 0.5 88:34.24 /usr/lib/vmware/bin/vmware-vmx -# product=2; 1 root 20 0 23704 1476 920 S 0 0.0 0:00.80 /sbin/init 2 root 20 0 0 0 0 S 0 0.0 0:00.01 [kthreadd] 3 root RT 0 0 0 0 S 0 0.0 0:00.00 [migration/0] 4 root 20 0 0 0 0 S 0 0.0 0:00.84 [ksoftirqd/0] 5 root RT 0 0 0 0 S 0 0.0 0:00.00 [watchdog/0] 6 root RT 0 0 0 0 S 0 0.0 0:00.00 [migration/1] The VMWare process for the virtual machine I was installing into became a zombie. Yet, it was still consuming 100% of the CPU time on one of the cores, and I couldn't reach it or any other virtual machines. (I was logged in to one virtual machine over SSH, another via X11, and a third via VNC. All three connections died). When I ran ps -ef and similar commands, I found that the defunct vmware-vmx process had it's parent PID set to init (1). I also used lsof -p 21549 and found that the defunct process had no open files. Yet it was using 100% of CPU time... I was unable to kill any vmware-vmx processes, including the defunct one, even with kill -9. As a last resort to resolve the situation I tried to reboot the box, however shutdown, halt, reboot, and init 6 all failed to reboot/shutdown, even when given appropriate --force settings. ControlAltDel produced a message about rebooting on the console, but the system would not reboot. I had to hard power-cycle the box to resolve the situation. (See my other question, Should I worry about the integrity of my linux software RAID5 after a crash or kernel panic?) What would cause a scenario like this? What else could I have done to resolve it besides a hard reboot? What can I do to prevent such a situation in the future?

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• Debian virtual memory reaching limit

  - by Gregor

  As a relative newbie to systems, I inherited a Debian server and I've noticed that virtual memory is very high (around 95%!). The server has been running slow for around 6 months, and I was wondering if any of you had any tips on things I could try, particularly on freeing up memory. The server hosts various websites and also a Postit email server. Here are the details: Operating system Debian Linux 5.0 Webmin version 1.580 Time on system Thu Apr 12 11:12:21 2012 Kernel and CPU Linux 2.6.18-6-amd64 on x86_64 Processor information Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz, 2 cores System uptime 229 days, 12 hours, 50 minutes Running processes 138 CPU load averages 0.10 (1 min) 0.28 (5 mins) 0.36 (15 mins) CPU usage 14% user, 1% kernel, 0% IO, 85% idle Real memory 2.94 GB total, 1.69 GB used Virtual memory 3.93 GB total, 3.84 GB used Local disk space 142.84 GB total, 116.13 GB used Free m output: free -m total used free shared buffers cached Mem: 3010 2517 492 0 107 996 -/+ buffers/cache: 1413 1596 Swap: 4024 3930 93 Top output: top - 11:59:57 up 229 days, 13:38, 1 user, load average: 0.26, 0.24, 0.26 Tasks: 136 total, 2 running, 134 sleeping, 0 stopped, 0 zombie Cpu(s): 3.8%us, 0.5%sy, 0.0%ni, 95.0%id, 0.7%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 3082544k total, 2773160k used, 309384k free, 111496k buffers Swap: 4120632k total, 4024712k used, 95920k free, 1036136k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 28796 www-data 16 0 304m 68m 6188 S 8 2.3 0:03.13 apache2 1 root 15 0 10304 592 564 S 0 0.0 0:00.76 init 2 root RT 0 0 0 0 S 0 0.0 0:04.06 migration/0 3 root 34 19 0 0 0 S 0 0.0 0:05.67 ksoftirqd/0 4 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/0 5 root RT 0 0 0 0 S 0 0.0 0:00.06 migration/1 6 root 34 19 0 0 0 S 0 0.0 0:01.26 ksoftirqd/1 7 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/1 8 root 10 -5 0 0 0 S 0 0.0 0:00.12 events/0 9 root 10 -5 0 0 0 S 0 0.0 0:00.00 events/1 10 root 10 -5 0 0 0 S 0 0.0 0:00.00 khelper 11 root 10 -5 0 0 0 S 0 0.0 0:00.02 kthread 16 root 10 -5 0 0 0 S 0 0.0 0:15.51 kblockd/0 17 root 10 -5 0 0 0 S 0 0.0 0:01.32 kblockd/1 18 root 15 -5 0 0 0 S 0 0.0 0:00.00 kacpid 127 root 10 -5 0 0 0 S 0 0.0 0:00.00 khubd 129 root 10 -5 0 0 0 S 0 0.0 0:00.00 kseriod 180 root 10 -5 0 0 0 S 0 0.0 70:09.05 kswapd0 181 root 17 -5 0 0 0 S 0 0.0 0:00.00 aio/0 182 root 17 -5 0 0 0 S 0 0.0 0:00.00 aio/1 780 root 16 -5 0 0 0 S 0 0.0 0:00.00 ata/0 782 root 16 -5 0 0 0 S 0 0.0 0:00.00 ata/1 783 root 16 -5 0 0 0 S 0 0.0 0:00.00 ata_aux 802 root 10 -5 0 0 0 S 0 0.0 0:00.00 scsi_eh_0 803 root 10 -5 0 0 0 S 0 0.0 0:00.00 scsi_eh_1 804 root 10 -5 0 0 0 S 0 0.0 0:00.00 scsi_eh_2 805 root 10 -5 0 0 0 S 0 0.0 0:00.00 scsi_eh_3 1013 root 10 -5 0 0 0 S 0 0.0 49:27.78 kjournald 1181 root 15 -4 16912 452 448 S 0 0.0 0:00.05 udevd 1544 root 14 -5 0 0 0 S 0 0.0 0:00.00 kpsmoused 1706 root 13 -5 0 0 0 S 0 0.0 0:00.00 kmirrord 1995 root 18 0 193m 3324 1688 S 0 0.1 8:52.77 rsyslogd 2031 root 15 0 48856 732 608 S 0 0.0 0:01.86 sshd 2071 root 25 0 17316 1072 1068 S 0 0.0 0:00.00 mysqld_safe 2108 mysql 15 0 320m 72m 4368 S 0 2.4 1923:25 mysqld 2109 root 18 0 3776 500 496 S 0 0.0 0:00.00 logger 2180 postgres 15 0 99504 3016 2880 S 0 0.1 1:24.15 postgres 2184 postgres 15 0 99504 3596 3420 S 0 0.1 0:02.08 postgres 2185 postgres 15 0 99504 696 628 S 0 0.0 0:00.65 postgres 2186 postgres 15 0 99640 892 648 S 0 0.0 0:01.18 postgres

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• Windows 8.1 Update 1 Disk Usage 100%

  - by Gookjin Jeong

  Background Information / Computer Specs I have a 14-inch Samsung Series 5 Ultra. Core i5 CPU, 750GB HDD, 8GB RAM, Intel HD Graphics 4000. I've had the computer for about 1.5 years with no major problems. Problem The issue appeared at the beginning of April this year, when I updated the OS to Windows 8.1 Update 1 (not from 8 to 8.1). After being on continually (except for at night, when I put it on sleep mode) for about 48 hours, the disk usage as seen by Task Manager hits 100%. When this happens, everything from opening/closing applications to typing and even bringing up the start screen by pressing the Windows key becomes extremely slow. The only way to make the disk usage decrease is to restart the computer. Then the problem repeats. I've used my current laptop (as well as my previous laptops) this way -- putting it on sleep mode at night and restarting it only when Windows needs to install updates -- for a long time. So I know the 100% disk usage is not due to the way I use the computer. The thing that causes the spike varies. Sometimes it's System, sometimes it's one of the various applications I installed (e.g. Chrome, Evernote, Spotify, Wunderlist, iTunes, etc.), and sometimes it's Antimalware Service Executable, etc. Tried Solutions I think I tried almost every solution out there for this problem: Running the check disk command (chkdsk /b /f /v /scan c:) from Admin Command Prompt Running Windows Memory Diagnostic Disabling Superfetch and Windows Search from services.msc Running "Fix problems with Windows Update" from Control Panel -- Troubleshooting Updating and rolling back the graphics driver (Intel HD 4000) Disabling "Use hardware acceleration when available" from Chrome settings Disabling Intel Rapid Storage Technology Running the SFC /SCANNOW command as recommended here Running a quick scan & a full scan from Windows Defender (no threats found) Taking the hard drive out and putting it back Refreshing the computer, from the Update and recovery -- Recovery option in Windows settings NONE of the above worked for me. I was about to give up but then noticed that one of the main culprits of the disk usage spike, as shown in the "Disk Activity" section of the Resource Monitor, was C:\System (pagefile.sys). I googled around and found that one of the recommended solutions was to disable pagefile. I then went to **Control Panel -- System and Security -- System -- Advanced system settings -- Advanced tab -- Performance settings -- Advanced tab -- "Change" under Virtual memory and discovered that the number for "Currently allocated" at the bottom was 1280MB, although the number for "Recommended" was 4533MB. I immediately changed it to 4533MB and checked my family members' computers to see what the numbers were like. All of theirs had a currently allocated space that was only slightly smaller than the recommended space. See screenshot below: This might fix the problem. I'll have to wait a couple more days.But if it doesn't, what in the world should I do next? I'm guessing the hard drive isn't failing because This computer is less than 2 years old; and Speccy says that the status of the HDD is good. Update 5/27/2014 The "4533MB" solution did not work. I had to reboot the computer about 30 minutes ago because the disk usage again hit 100%. When I opened Resource Monitor the C:\System (pagefile.sys) again was shown to be the culprit. I have now disabled pagefile entirely via the same window shown above in the screenshot. The number for "currently allocated" is now 0MB. Will update again in a couple days, or if the problem occurs again, whichever comes sooner.

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• Static file download from browser breaking in varnish but works fine in Apache

  - by Ron

  I would at first like to thank everyone at serverfault for this great website and I also come to this site while searching in google for various server related issues and setups. I also have an issue today and so I am posting here and hope that the seniors would help me out. I had setup a website on a dedicated server a few days ago and I used Varnish 3 as the frontend to Apache2 on a Debian Lenny server as the traffic was a bit high. There are several static file downloads of around 10-20 MB in size in the website. The website looked fine in the last few days after I setup. I was checking from a 5mbps + broadband connection and the file downloads were also completed in seconds and working fine. But today I realized that on a slow internet connection the file downloads were breaking off. When I tried to download the files from the website using a browser then it broke off after a minute or so. It kept on happening again and again and so it had nothing to do with the internet connection. The internet connection was around 512 kbps and so it was not dial up level speed too but decent speed where files should easily download though not that fast. Then I thought of trying out with the apache backend port and used the port number to check out if the problem occurs. But then on adding the apache port in the static file download url, the files got downloaded easily and did not break even once. I tried it several times to make sure that it was not a coincidence but every time I was using the apache port in the file download url then it was downloading fine while it was breaking each time with the normal link which was routed through Varnish I suppose. So, it seems Varnish has somehow resulted in the broken file downloads. Could anyone give any idea as to why it is happening and how to fix the problem. For more clarification, take this example: Apache backend set on port 8008, Varnish frontend set on port 80 Now when I download say http://mywebsite.com/directory/filename.extension Then the download breaks off after a minute or so. I cannot be sure it is due to the time or size though and I am just assuming. May be some other reason too. But when I download using: http://mywebsite.com:8008/directory/filename.extension Then the file download does not break at all and it gets download fine. So, it seems that varnish is somehow creating the file download breaking and not apache. Does anybody have any idea as to why it is happening and how can it be fixed. Any help would be highly appreciated. And my varnish default.vcl is backend apache { set backend.host = "127.0.0.1"; set backend.port = "8008"; } sub vcl_deliver { remove resp.http.X-Varnish; remove resp.http.Via; remove resp.http.Age; remove resp.http.Server; remove resp.http.X-Powered-By; }

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• Windows 7 Phone Database – Querying with Views and Filters

  - by SeanMcAlinden

  I’ve just added a feature to Rapid Repository to greatly improve how the Windows 7 Phone Database is queried for performance (This is in the trunk not in Release V1.0). The main concept behind it is to create a View Model class which would have only the minimum data you need for a page. This View Model is then stored and retrieved rather than the whole list of entities. Another feature of the views is that they can be pre-filtered to even further improve performance when querying. You can download the source from the Microsoft Codeplex site http://rapidrepository.codeplex.com/. Setting up a view Lets say you have an entity that stores lots of data about a game result for example: GameScore entity public class GameScore : IRapidEntity {     public Guid Id { get; set; }     public string GamerId {get;set;}     public string Name { get; set; }     public Double Score { get; set; }     public Byte[] ThumbnailAvatar { get; set; }     public DateTime DateAdded { get; set; } }   On your page you want to display a list of scores but you only want to display the score and the date added, you create a View Model for displaying just those properties. GameScoreView public class GameScoreView : IRapidView {     public Guid Id { get; set; }     public Double Score { get; set; }     public DateTime DateAdded { get; set; } }   Now you have the view model, the first thing to do is set up the view at application start up. This is done using the following syntax. View Setup public MainPage() {     RapidRepository<GameScore>.AddView<GameScoreView>(x => new GameScoreView { DateAdded = x.DateAdded, Score = x.Score }); } As you can see, using a little bit of lambda syntax, you put in the code for constructing a single view, this is used internally for mapping an entity to a view. *Note* you do not need to map the Id property, this is done automatically, a view model id will always be the same as it’s corresponding entity.   Adding Filters One of the cool features of the view is that you can add filters to limit the amount of data stored in the view, this will dramatically improve performance. You can add multiple filters using the fluent syntax if required. In this example, lets say that you will only ever show the scores for the last 10 days, you could add a filter like the following: Add single filter public MainPage() {     RapidRepository<GameScore>.AddView<GameScoreView>(x => new GameScoreView { DateAdded = x.DateAdded, Score = x.Score })         .AddFilter(x => x.DateAdded > DateTime.Now.AddDays(-10)); } If you wanted to further limit the data, you could also say only scores above 100: Add multiple filters public MainPage() {     RapidRepository<GameScore>.AddView<GameScoreView>(x => new GameScoreView { DateAdded = x.DateAdded, Score = x.Score })         .AddFilter(x => x.DateAdded > DateTime.Now.AddDays(-10))         .AddFilter(x => x.Score > 100); }   Querying the view model So the important part is how to query the data. This is done using the repository, there is a method called Query which accepts the type of view as a generic parameter (you can have multiple View Model types per entity type) You can either use the result of the query method directly or perform further querying on the result is required. Querying the View public void DisplayScores() {     RapidRepository<GameScore> repository = new RapidRepository<GameScore>();     List<GameScoreView> scores = repository.Query<GameScoreView>();       // display logic } Further Filtering public void TodaysScores() {     RapidRepository<GameScore> repository = new RapidRepository<GameScore>();     List<GameScoreView> todaysScores = repository.Query<GameScoreView>().Where(x => x.DateAdded > DateTime.Now.AddDays(-1)).ToList();       // display logic }   Retrieving the actual entity Retrieving the actual entity can be done easily by using the GetById method on the repository. Say for example you allow the user to click on a specific score to get further information, you can use the Id populated in the returned View Model GameScoreView and use it directly on the repository to retrieve the full entity. Get Full Entity public void GetFullEntity(Guid gameScoreViewId) {     RapidRepository<GameScore> repository = new RapidRepository<GameScore>();     GameScore fullEntity = repository.GetById(gameScoreViewId);       // display logic } Synchronising The View If you are upgrading from Rapid Repository V1.0 and are likely to have data in the repository already, you will need to perform a synchronisation to ensure the views and entities are fully in sync. You can either do this as a one off during the application upgrade or if you are a little more cautious, you could run this at each application start up. Synchronise the view public void MyUpgradeTasks() {     RapidRepository<GameScore>.SynchroniseView<GameScoreView>(); } It’s worth noting that in normal operation, the view keeps itself in sync with the entities so this is only really required if you are upgrading from V1.0 to V2.0 when it gets released shortly.   Summary I really hope you like this feature, it will be great for performance and I believe supports good practice by promoting the use of View Models for specific pages. I’m hoping to produce a beta for this over the next few days, I just want to add some more tests and hopefully iron out any bugs. I would really appreciate any thoughts on this feature and would really love to know of any bugs you find. You can download the source from the following : http://rapidrepository.codeplex.com/ Kind Regards, Sean McAlinden.

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• How to Reduce the Size of Your WinSXS Folder on Windows 7 or 8

  - by Chris Hoffman

  The WinSXS folder at C:\Windows\WinSXS is massive and continues to grow the longer you have Windows installed. This folder builds up unnecessary files over time, such as old versions of system components. This folder also contains files for uninstalled, disabled Windows components. Even if you don’t have a Windows component installed, it will be present in your WinSXS folder, taking up space. Why the WinSXS Folder Gets to Big The WinSXS folder contains all Windows system components. In fact, component files elsewhere in Windows are just links to files contained in the WinSXS folder. The WinSXS folder contains every operating system file. When Windows installs updates, it drops the new Windows component in the WinSXS folder and keeps the old component in the WinSXS folder. This means that every Windows Update you install increases the size of your WinSXS folder. This allows you to uninstall operating system updates from the Control Panel, which can be useful in the case of a buggy update — but it’s a feature that’s rarely used. Windows 7 dealt with this by including a feature that allows Windows to clean up old Windows update files after you install a new Windows service pack. The idea was that the system could be cleaned up regularly along with service packs. However, Windows 7 only saw one service pack — Service Pack 1 — released in 2010. Microsoft has no intention of launching another. This means that, for more than three years, Windows update uninstallation files have been building up on Windows 7 systems and couldn’t be easily removed. Clean Up Update Files To fix this problem, Microsoft recently backported a feature from Windows 8 to Windows 7. They did this without much fanfare — it was rolled out in a typical minor operating system update, the kind that don’t generally add new features. To clean up such update files, open the Disk Cleanup wizard (tap the Windows key, type “disk cleanup” into the Start menu, and press Enter). Click the Clean up System Files button, enable the Windows Update Cleanup option and click OK. If you’ve been using your Windows 7 system for a few years, you’ll likely be able to free several gigabytes of space. The next time you reboot after doing this, Windows will take a few minutes to clean up system files before you can log in and use your desktop. If you don’t see this feature in the Disk Cleanup window, you’re likely behind on your updates — install the latest updates from Windows Update. Windows 8 and 8.1 include built-in features that do this automatically. In fact, there’s a StartComponentCleanup scheduled task included with Windows that will automatically run in the background, cleaning up components 30 days after you’ve installed them. This 30-day period gives you time to uninstall an update if it causes problems. If you’d like to manually clean up updates, you can also use the Windows Update Cleanup option in the Disk Usage window, just as you can on Windows 7. (To open it, tap the Windows key, type “disk cleanup” to perform a search, and click the “Free up disk space by removing unnecessary files” shortcut that appears.) Windows 8.1 gives you more options, allowing you to forcibly remove all previous versions of uninstalled components, even ones that haven’t been around for more than 30 days. These commands must be run in an elevated Command Prompt — in other words, start the Command Prompt window as Administrator. For example, the following command will uninstall all previous versions of components without the scheduled task’s 30-day grace period: DISM.exe /online /Cleanup-Image /StartComponentCleanup The following command will remove files needed for uninstallation of service packs. You won’t be able to uninstall any currently installed service packs after running this command: DISM.exe /online /Cleanup-Image /SPSuperseded The following command will remove all old versions of every component. You won’t be able to uninstall any currently installed service packs or updates after this completes: DISM.exe /online /Cleanup-Image /StartComponentCleanup /ResetBase Remove Features on Demand Modern versions of Windows allow you to enable or disable Windows features on demand. You’ll find a list of these features in the Windows Features window you can access from the Control Panel. Even features you don’t have installed — that is, the features you see unchecked in this window — are stored on your hard drive in your WinSXS folder. If you choose to install them, they’ll be made available from your WinSXS folder. This means you won’t have to download anything or provide Windows installation media to install these features. However, these features take up space. While this shouldn’t matter on typical computers, users with extremely low amounts of storage or Windows server administrators who want to slim their Windows installs down to the smallest possible set of system files may want to get these files off their hard drives. For this reason, Windows 8 added a new option that allows you to remove these uninstalled components from the WinSXS folder entirely, freeing up space. If you choose to install the removed components later, Windows will prompt you to download the component files from Microsoft. To do this, open a Command Prompt window as Administrator. Use the following command to see the features available to you: DISM.exe /Online /English /Get-Features /Format:Table You’ll see a table of feature names and their states. To remove a feature from your system, you’d use the following command, replacing NAME with the name of the feature you want to remove. You can get the feature name you need from the table above. DISM.exe /Online /Disable-Feature /featurename:NAME /Remove If you run the /GetFeatures command again, you’ll now see that the feature has a status of “Disabled with Payload Removed” instead of just “Disabled.” That’s how you know it’s not taking up space on your computer’s hard drive. If you’re trying to slim down a Windows system as much as possible, be sure to check out our lists of ways to free up disk space on Windows and reduce the space used by system files.     

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• I have Oracle SQL Developer Installed, Now What?

  - by thatjeffsmith

  If you’re here because you downloaded a copy of Oracle SQL Developer and now you need help connecting to a database, then you’re in the right place. I’ll show you what you need to get up and going so you can finish your homework, teach yourself Oracle database, or get ready for that job interview. You’ll need about 30 minutes to set everything up…and about 5 years to become proficient with Oracle Oracle Database come with SQL Developer but SQL Developer doesn’t include a database If you install Oracle database, it includes a copy of SQL Developer. If you’re running that copy of SQL Developer, please take a second to upgrade now, as it is WAY out of date. But I’m here to talk to the folks that have downloaded SQL Developer and want to know what to do next. You’ve got it running. You see this ‘Connection’ dialog, and… Where am I connecting to, and who as? You NEED a database Installing SQL Developer does not give you a database. So you’re going to need to install Oracle and create a database, or connect to a database that is already up and running somewhere. Basically you need to know the following: where is this database, what’s it called, and what port is the listener running on? The Default Connection properties in SQL Developer These default settings CAN work, but ONLY if you have installed Oracle Database Express Edition (XE). Localhost is a network alias for 127.0.0.1 which is an IP address that maps to the ‘local’ machine, or the machine you are reading this blog post on. The listener is a service that runs on the server and handles connections for the databases on that machine. You can run a database without a listener and you can run a listener without a database, but you can’t connect to a database on a different server unless both that database and listener are up and running. Each listener ‘listens’ on one or more ports, you need to know the port number for each connection. The default port is 1521, but 1522 is often pretty common. I know all of this sounds very complicated Oracle is a very sophisticated piece of software. It’s not analogous to downloading a mobile phone app and and using it 10 seconds later. It’s not like installing Office/Access either – it requires services, environment setup, kernel tweaks, etc. However. Normally an administrator will setup and install Oracle, create the database, and configure the listener for everyone else to use. They’ll often also setup the connection details for everyone via a ‘TNSNAMES.ORA’ file. This file contains a list of database connection details for folks to browse – kind of like an Oracle database phoneboook. If someone has given you a TNSNAMES.ORA file, or setup your machine to have access to a TNSNAMES file, then you can just switch to the ‘TNS’ connection type, and use the dropdown to select the database you want to connect to. Then you don’t have to worry about the server names, database names, and the port numbers. ORCL – that sounds promising! ORCL is the default SID when creating a new database with the Database Creation Assistant (DBCA). It’s just me, and I need help! No administrator, no database, no nothing. What do you do? You have a few options: Buy a copy of Oracle and download, install, and create a database Download and install XE (FREE!) Download, import, and run our Developer Days Hands-on-Lab (FREE!) If you’re a student (or anyone else) with little to no experience with Oracle, then I recommend the third option. Oracle Technology Network Developer Day: Hands-on Database Application Development Lab The OTN lab runs on a A Virtual Box image which contains: 11gR2 Enterprise Edition copy of Oracle a database and listener running for you to connect to lots of demo data for you to play with SQL Developer installed and ready to connect Some browser based labs you can step through to learn Oracle You download the image, you download and install Virtual Box (also FREE!), then you IMPORT the image you previously downloaded. You then ‘Start’ the image. It will boot a copy of Oracle Enterprise Linux (OEL), start your database, and all that jazz. You can then start up and run SQL Developer inside the image OR you can connect to the database running on the image using the copy of SQL Developer you installed on your host machine. Setup Port Forwarding to Make It Easy to Connect From Your Host When you start the image, it will be assigned an IP address. Depending on what network adapter you select in the image preferences, you may get something that can get out to the internet from your image, something your host machine can see and connect to, or something that kind of just lives out there in a vacuum. You want to avoid the ‘vacuum’ option – unless you’re OK with running SQL Developer inside the Linux image. Open the Virtual Box image properties and go to the Networking options. We’re going to setup port forwarding. This will tell your machine that anything that happens on port 1521 (the default Oracle Listener port), should just go to the image’s port 1521. So I can connect to ‘localhost’ and it will magically get transferred to the image that is running. Oracle Virtual Box Port Forwarding 1521 listener database Now You Just Need a Username and Password The default passwords on this image are all ‘oracle’ – so you can connect as SYS, HR, or whatever – just use ‘oracle’ as the password. The Linux passowrds are all ‘oracle’ too, so you can login as ‘root’ or as ‘oracle’ in the Linux desktop. Connect! Connect as HR to your Oracle database running on the OTN Developer Days Virtual Box image If you’re connecting to someone else’s database, you need to ask the person that manages that environment to create for you an account. Don’t try to ‘guess’ or ‘figure out’ what the username and password is. Introduce yourself, explain your situation, and ask kindly for access. This is your first test – can you connect? I know it’s hard to get started with Oracle. There are however many things we offer to make this easier. You’ll need to do a bit of RTM first though. Once you know what’s required, you will be much more likely to succeed. Of course, if you need help, you know where to find me

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• SQLAuthority News – Memories at Anniversary of SQL Wait Stats Book

  - by pinaldave

  SQL Wait Stats About a year ago, I had very proud moment. I had published my second book SQL Server Wait Stats with me as a primary author. It has been a long journey since then. The book got great response and it was widely accepted in the community. It was first of its kind of book written specifically on Wait Stats and Performance. The book was based on my earlier month long series written on the same subject SQL Server Wait Stats. Today, on the anniversary of the book, lots of things come to my mind let me share a few here. Idea behind Blog Series A very common question I often receive is why I wrote a 30 day series on Wait Stats. There were two reasons for it. 1) I have been working with SQL Server for a long time and have troubleshoot more than hundreds of SQL Server which are related to performance tuning. It was a great experience and it taught me a lot of new things. I always documented my experience. After a while I found that I was able to completely rely on my own notes when I was troubleshooting any servers. It is right then I decided to document my experience for the community. 2) While working with wait stats there were a few things, which I thought I knew it well as they were working. However, there was always a fear in the back of mind that what happens if what I believed was incorrect and I was on the wrong path all the time. There was only one way to get it validated. Put it out in front community with my understanding and request further help to improve my understanding. It worked, it worked beautifully. I received plenty of conversations, emails and comments. I refined my content based on various conversations and make it more relevant and near accurate. I guess above two are the major reasons for beginning my journey on writing Wait Stats blog series. Idea behind Book After writing a blog series there was a good amount of request I keep on receiving that I should convert it to eBook or proper book as reading blog posts is great but it goes not give a comprehensive understanding of the subject. The very common feedback from users who were beginning the subject that they will prefer to read it in a structured method. After hearing the feedback for more than 4 months, I decided to write a book based on the blog posts. When I envisioned book, I wanted to make sure this book addresses the wait stats concepts from the fundamentals and fill the gaps of blogs I wrote earlier. Rick Morelan and Joes 2 Pros Team I must acknowledge my co-author Rick Morelan for his unconditional support in writing this book. I had already authored one book before I published this book. The experience to write the book was out of the world. Writing blog posts are much much easier than writing books. The efforts it takes to write a book is 100 times more even though the content is ready. I could have not done it myself if there was not tremendous support of my co-author and editor’s team. We spend days and days researching and discussing various concepts covered in the book. When we were in doubt we reached out to experts as well did a practical reproduction of the scenarios to validate the concepts and claims. After continuous 3 months of hard work we were able to get this book out in the community. September 1st – the lucky day Well, we had to select any day to publish the books. When book was completed in August last week we felt very glad. We all had worked hard and having a sample draft book in hand was feeling like having a newborn baby in our hand. Every time my books are published I feel the same joy which I had when my daughter was born. The feeling of holding a new book in hand is the (almost) same feeling as holding newborn baby. I am excited. For me September 1st has been the luckiest day in mind life. My daughter Shaivi was born on September 1st. Since then every September first has been excellent day and have taken me to the next step in life. I believe anything and everything I do on September 1st it is turning out to be successful and blessed. Rick and I had finished a book in the last week of August. We sent it to the publisher (printer) and asked him to take the book live as soon as possible. We did not decide on any date as we wanted the book to get out as fast as it can. Interesting enough, the publisher/printer selected September 1st for publishing the book. He published the book on 1st September and I knew it at the same time that this book will go next level. Book Model – The Most Beautiful Girl We were done with book. We had no budget left for marketing. Rick and I had a long conversation regarding how to spread the words for the book so it can reach to many people. While we were talking about marketing Rick come up with the idea that we should hire a most beautiful girl around who acknowledge our book and genuinely care for book. It was a difficult task and Rick asked me to find a more beautiful girl. I am a father and the most beautiful girl for me my daughter. This was not a difficult task for me. Rick had given me task to find the most beautiful girl and I just could not think of anyone else than my own daughter. I still do not know what Rick thought about this idea but I had already made up my mind. You can see the detailed blog post here. The Fun Experiments Book Signing Event We had lots of fun moments along this book. We have given away more books to people for free than we have sold them actually. We had done book signing events, contests, and just plain give away when we found people can be benefited from this book. There was never an intention to make money and get rich. We just wanted that more and more people know about this new concept and learn from it. Today when I look back to the earnings there is nothing much we have earned if you talk about dollars. However the best reward which we have received is the satisfaction and love of community. The amount of emails, conversations we have so far received for this book is over thousands. We had fun writing this book, it was indeed a very satisfying journey. I have earned lots of friends while learning and exploring. Availability The book is one year old but still very relevant when it is about performance tuning. It is available at various online book stores. If you have read the book, do let me know what you think of it. Amazon | Kindle | Flipkart | Indiaplaza Reference:  Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Joes 2 Pros, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority, SQLAuthority Book Review, T SQL, Technology

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• Monitor your Hard Drive’s Health with Acronis Drive Monitor

  - by Matthew Guay

  Are you worried that your computer’s hard drive could die without any warning?  Here’s how you can keep tabs on it and get the first warning signs of potential problems before you actually lose your critical data. Hard drive failures are one of the most common ways people lose important data from their computers.  As more of our memories and important documents are stored digitally, a hard drive failure can mean the loss of years of work.  Acronis Drive Monitor helps you avert these disasters by warning you at the first signs your hard drive may be having trouble.  It monitors many indicators, including heat, read/write errors, total lifespan, and more. It then notifies you via a taskbar popup or email that problems have been detected.  This early warning lets you know ahead of time that you may need to purchase a new hard drive and migrate your data before it’s too late. Getting Started Head over to the Acronis site to download Drive Monitor (link below).  You’ll need to enter your name and email, and then you can download this free tool. Also, note that the download page may ask if you want to include a trial of their for-pay backup program.  If you wish to simply install the Drive Monitor utility, click Continue without adding. Run the installer when the download is finished.  Follow the prompts and install as normal. Once it’s installed, you can quickly get an overview of your hard drives’ health.  Note that it shows 3 categories: Disk problems, Acronis backup, and Critical Events.  On our computer, we had Seagate DiskWizard, an image backup utility based on Acronis Backup, installed, and Acronis detected it. Drive Monitor stays running in your tray even when the application window is closed.  It will keep monitoring your hard drives, and will alert you if there’s a problem. Find Detailed Information About Your Hard Drives Acronis’ simple interface lets you quickly see an overview of how the drives on your computer are performing.  If you’d like more information, click the link under the description.  Here we see that one of our drives have overheated, so click Show disks to get more information. Now you can select each of your drives and see more information about them.  From the Disk overview tab that opens by default, we see that our drive is being monitored, has been running for a total of 368 days, and that it’s health is good.  However, it is running at 113F, which is over the recommended max of 107F.   The S.M.A.R.T. parameters tab gives us more detailed information about our drive.  Most users wouldn’t know what an accepted value would be, so it also shows the status.  If the value is within the accepted parameters, it will report OK; otherwise, it will show that has a problem in this area. One very interesting piece of information we can see is the total number of Power-On Hours, Start/Stop Count, and Power Cycle Count.  These could be useful indicators to check if you’re considering purchasing a second hand computer.  Simply load this program, and you’ll get a better view of how long it’s been in use. Finally, the Events tab shows each time the program gave a warning.  We can see that our drive, which had been acting flaky already, is routinely overheating even when our other hard drive was running in normal temperature ranges. Monitor Acronis Backups And Critical Errors In addition to monitoring critical stats of your hard drives, Acronis Drive Monitor also keeps up with the status of your backup software and critical events reported by Windows.  You can access these from the front page, or via the links on the left hand sidebar.  If you have any edition of any Acronis Backup product installed, it will show that it was detected.  Note that it can only monitor the backup status of the newest versions of Acronis Backup and True Image. If no Acronis backup software was installed, it will show a warning that the drive may be unprotected and will give you a link to download Acronis backup software.   If you have another backup utility installed that you wish to monitor yourself, click Configure backup monitoring, and then disable monitoring on the drives you’re monitoring yourself. Finally, you can view any detected Critical events from the Critical events tab on the left. Get Emailed When There’s a Problem One of Drive Monitor’s best features is the ability to send you an email whenever there’s a problem.  Since this program can run on any version of Windows, including the Server and Home Server editions, you can use this feature to stay on top of your hard drives’ health even when you’re not nearby.  To set this up, click Options in the top left corner. Select Alerts on the left, and then click the Change settings link to setup your email account. Enter the email address which you wish to receive alerts, and a name for the program.  Then, enter the outgoing mail server settings for your email.  If you have a Gmail account, enter the following information: Outgoing mail server (SMTP): smtp.gmail.com Port: 587 Username and Password: Your gmail address and password Check the Use encryption box, and then select TLS from the encryption options.   It will now send a test message to your email account, so check and make sure it sent ok. Now you can choose to have the program automatically email you when warnings and critical alerts appear, and also to have it send regular disk status reports.   Conclusion Whether you’ve got a brand new hard drive or one that’s seen better days, knowing the real health of your it is one of the best ways to be prepared before disaster strikes.  It’s no substitute for regular backups, but can help you avert problems.  Acronis Drive Monitor is a nice tool for this, and although we wish it wasn’t so centered around their backup offerings, we still found it a nice tool. Link Download Acronis Drive Monitor (registration required) Similar Articles Productive Geek Tips Quick Tip: Change Monitor Timeout From Command LineAnalyze and Manage Hard Drive Space with WinDirStatMonitor CPU, Memory, and Disk IO In Windows 7 with Taskbar MetersDefrag Multiple Hard Drives At Once In WindowsFind Your Missing USB Drive on Windows XP TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Windows 7’s WordPad is Actually Good Greate Image Viewing and Management with Zoner Photo Studio Free Windows Media Player Plus! – Cool WMP Enhancer Get Your Team’s World Cup Schedule In Google Calendar Backup Drivers With Driver Magician TubeSort: YouTube Playlist Organizer

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• Big Data&rsquo;s Killer App&hellip;

  - by jean-pierre.dijcks

  Recently Keith spent  some time talking about the cloud on this blog and I will spare you my thoughts on the whole thing. What I do want to write down is something about the Big Data movement and what I think is the killer app for Big Data... Where is this coming from, ok, I confess... I spent 3 days in cloud land at the Cloud Connect conference in Santa Clara and it was quite a lot of fun. One of the nice things at Cloud Connect was that there was a track dedicated to Big Data, which prompted me to some extend to write this post. What is Big Data anyways? The most valuable point made in the Big Data track was that Big Data in itself is not very cool. Doing something with Big Data is what makes all of this cool and interesting to a business user! The other good insight I got was that a lot of people think Big Data means a single gigantic monolithic system holding gazillions of bytes or documents or log files. Well turns out that most people in the Big Data track are talking about a lot of collections of smaller data sets. So rather than thinking "big = monolithic" you should be thinking "big = many data sets". This is more than just theoretical, it is actually relevant when thinking about big data and how to process it. It is important because it means that the platform that stores data will most likely consist out of multiple solutions. You may be storing logs on something like HDFS, you may store your customer information in Oracle and you may store distilled clickstream information in some distilled form in MySQL. The big question you will need to solve is not what lives where, but how to get it all together and get some value out of all that data. NoSQL and MapReduce Nope, sorry, this is not the killer app... and no I'm not saying this because my business card says Oracle and I'm therefore biased. I think language is important, but as with storage I think pragmatic is better. In other words, some questions can be answered with SQL very efficiently, others can be answered with PERL or TCL others with MR. History should teach us that anyone trying to solve a problem will use any and all tools around. For example, most data warehouses (Big Data 1.0?) get a lot of data in flat files. Everyone then runs a bunch of shell scripts to massage or verify those files and then shoves those files into the database. We've even built shell script support into external tables to allow for this. I think the Big Data projects will do the same. Some people will use MapReduce, although I would argue that things like Cascading are more interesting, some people will use Java. Some data is stored on HDFS making Cascading the way to go, some data is stored in Oracle and SQL does do a good job there. As with storage and with history, be pragmatic and use what fits and neither NoSQL nor MR will be the one and only. Also, a language, while important, does in itself not deliver business value. So while cool it is not a killer app... Vertical Behavioral Analytics This is the killer app! And you are now thinking: "what does that mean?" Let's decompose that heading. First of all, analytics. I would think you had guessed by now that this is really what I'm after, and of course you are right. But not just analytics, which has a very large scope and means many things to many people. I'm not just after Business Intelligence (analytics 1.0?) or data mining (analytics 2.0?) but I'm after something more interesting that you can only do after collecting large volumes of specific data. That all important data is about behavior. What do my customers do? More importantly why do they behave like that? If you can figure that out, you can tailor web sites, stores, products etc. to that behavior and figure out how to be successful. Today's behavior that is somewhat easily tracked is web site clicks, search patterns and all of those things that a web site or web server tracks. that is where the Big Data lives and where these patters are now emerging. Other examples however are emerging, and one of the examples used at the conference was about prediction churn for a telco based on the social network its members are a part of. That social network is not about LinkedIn or Facebook, but about who calls whom. I call you a lot, you switch provider, and I might/will switch too. And that just naturally brings me to the next word, vertical. Vertical in this context means per industry, e.g. communications or retail or government or any other vertical. The reason for being more specific than just behavioral analytics is that each industry has its own data sources, has its own quirky logic and has its own demands and priorities. Of course, the methods and some of the software will be common and some will have both retail and service industry analytics in place (your corner coffee store for example). But the gist of it all is that analytics that can predict customer behavior for a specific focused group of people in a specific industry is what makes Big Data interesting. Building a Vertical Behavioral Analysis System Well, that is going to be interesting. I have not seen much going on in that space and if I had to have some criticism on the cloud connect conference it would be the lack of concrete user cases on big data. The telco example, while a step into the vertical behavioral part is not really on big data. It used a sample of data from the customers' data warehouse. One thing I do think, and this is where I think parts of the NoSQL stuff come from, is that we will be doing this analysis where the data is. Over the past 10 years we at Oracle have called this in-database analytics. I guess we were (too) early? Now the entire market is going there including companies like SAS. In-place btw does not mean "no data movement at all", what it means that you will do this on data's permanent home. For SAS that is kind of the current problem. Most of the inputs live in a data warehouse. So why move it into SAS and back? That all worked with 1 TB data warehouses, but when we are looking at 100TB to 500 TB of distilled data... Comments? As it is still early days with these systems, I'm very interested in seeing reactions and thoughts to some of these thoughts...

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• Microsoft TechEd 2010 - Day 3 @ Bangalore

  - by sathya

  Microsoft TechEd 2010 - Day 3 @ Bangalore Sorry for my delayed post on day 3 because I had to travel from Blore to Chennai So I couldnt write for the past two days. On day 3 as usual we had lot of simultaneous tracks on various sessions. This day I choose the Your Data, Our Platform Track. It had sessions on the following 5 topics :   Developing Data-tier Applications in Visual Studio 2010 - by Sanjay Nagamangalam SQL Server Query Optimization, Execution and Debugging Query Performance - by Vinod Kumar M SQL Server Utility - Its about more than 1 SQL Server - by Vinod Kumar Jagannathan Data Recovery / Consistency with CheckDB - by Vinod Kumar M Developing with SQL Server Spatial and Deep dive into Spatial Indexing - by Pinal Dave Developing Data-tier Applications in Visual Studio 2010 - by Sanjay Nagamangalam This was one of the superb sessions i have attended. He explained all the concepts in detail with a demo. The important thing in this is there is something called Data-Tier application project which is newly introduced in this VS2010 with which we can manage all our data along with our application inside our VS itself. We can create DB,Tables,Procs,Views etc. here itself and once we deploy it creates a compressed file called .dacpac which stores all the changes in Table Schema,Created procs, etc. on to that single file which reduces our (developer's) effort in preparing the deployment scripts and giving it to the DBA. It also has some policy configurations which can be managed easily by checking some rules like in outlook. For Ex : IF the SQL Server Version > 10 then deploy else dont. This rule specifies that even if we try to deploy on SQL Server DB with version less than 10 It will not do it. And if we deploy some .dacpac to SQL server production db with the option upgrade DB with this dacpac once everything completes successfully it will say success else it rollsback to the prior version. Even if it gets deployed successfully and later @ a point of time you wish to revert it back to the prior version, you can go ahead and delete the existing dacpac version so that it reverts to the older version of the db changes. And for the good questions that were asked in the session T-Shirts were given. SQL Server Query Optimization, Execution and Debugging Query Performance - by Vinod Kumar M This one too was the best session. The speaker Vinod explained everything very much clearly. This was really useful session and you dont believe, as per my knowledge, in the total 3 days in the TechEd except the Keynote, for this session seats were full (House FULL)  People were even standing out to attend this session. Such a great one it was. The speaker did a deep dive in to the Query Plan section and showed which actually causes the problem. Its all about the thing that we need to understand about the execution of SQL server Queries. We think in a way and SQL Server never executes in that way. We need to understand that first. He also told about there might be two plans generated for a single query at a point of time because of parallel processors in the system. The Key is here in every query. There is something called Estimated Row Count and Actual Row Count in the query plan. If the estimated row count by SQL server tallies with the actual row count your performance will be awesome. He said some tweaks to achieve the same. After this as usual we had lunch SQL Server Utility - Its about more than 1 SQL Server - by Vinod Kumar Jagannathan This was more of a DBA's session. Am really sorry I was totally blank and I was not interested to attend this session and walked out to attend Migrating to the cloud by Harish Ranganathan (My favorite Speaker) but unfortunately that was some other persons session. There the speaker was telling about how to configure the connection strings in such a way that we can connect to the SQL Azure platform from our VS and also showed us how to deploy the same in to Windows Azure. In between there were lot of technical problems like laptop hang, user locked and he was switching between systems, also i came in the half so i wasnt able to listen that fully. In between, Since I got an MCTS certification they gave me T-Shirt with the lines 'Iam Certified. Are you?' and they asked me to wear that. If we wear that we might get spotted and they would give us some goodies  So on the 3rd day I was wearing that T-Shirt. I got spotted by the person Tarun who was coordinating things about the certification, and he was accompanied with a cameraman and they interviewed me about the certification and I was shown live in the Teched and was seen by 60000 live viewers of the TechEd. I was really happy on that. Data Recovery / Consistency with CheckDB - by Vinod Kumar M This was one of the best sessions too in the TechEd. This guy is really amazing. In front of us he crashed a DB and showed how to recover the same in 6 different ways for different no of failures. Showed about Different types of error msgs like : 823,824,825 msdb..suspect_pages DBCC CheckDB (different parameters to it) I am really waiting for his session to get uploaded live in the Teched Website. Here is his contact info If you wish to connect to him : Twitter : @vinodk_sql Website : www.ExtremeExperts.com Blog : http://blogs.sqlxml.org/vinodkumar Developing with SQL Server Spatial and Deep dive into Spatial Indexing - by Pinal Dave Pinal Dave is a King in SQL and he is a SQL MVP and he is the owner of SQLAuthority.com He took the session on Spatial Databases from the start. Showed about the different types of Spatial : Geometric and Geographic Geometric : x and y axis its a planar surface Geographic : Spherical surface with 3600  as the maximum which is used to represent the geographic points on the earth and easy to draw maps of different kinds. He had a lot of obstacles during his session like rain coming inside the hall, mic wires got bursted due to rain, Videos off on the display screens. In spite of that he asked the audience to come in the front rows and managed to take a good session without ppts and finally we got the displays on and he was showing demos on the same what he explained orally. That was really a fun filled informative session. He gave some books for the persons who asked good questions and answered well for his questions and I got one too  (It was a book on Data Mining - Wrox Publishers) And finally after all these things there was Keynote session for close of the TechEd. and we all assembled in a big hall where Mr.Ashok Soota, a man of age around 70  co-founder of Mindtree was called to give some lecture on his successes. He was explaining about his past and what all companies he switched and for what reasons and what are all his successes and what are all his failures and the learnings of him from his past failures. and his success and failures on his partnerships with the other concern. And there were some questions for him like What is your suggestion on young entrepreneur? How did you learn from past failures? What is reiterating your success? What is your suggestion on partnerships? How to choose partnerships? etc. And they said @ 7.30 Pm there would be a party night, but unfortunately i was not able to attend that because I had to catch my train and before that i had to pack things, so I started @ 7 itself. Thats it about the TechED!!! Stay tuned for further Technology updates.

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• Code Camp 2011 – Summary

  - by hajan

  Waiting whole twelve months to come this year’s Code Camp 2011 event was something which all Microsoft technologies (and even non-Microsoft techs.) developers were doing in the past year. Last year’s success was enough big to be heard and to influence everything around our developer community and beyond. Code Camp 2011 was nothing else but a invincible success which will remain in our memory for a long time from now. Darko Milevski (president of MKDOT.NET UG and SharePoint MVP) said something interesting at the event keynote that up to now we were looking at the past by saying what we did… now we will focus on the future and how to develop our community more and more in the future days, weeks, months and I hope so for many years… Even though it was held only two days ago (26th of November 2011), I already feel the nostalgia for everything that happened there and for the excellent time we have spent all together. ORGANIZED BY ENTHUSIASTS AND EXPERTS Code Camp 2011 was organized by number of community enthusiasts and experts who have unselfishly contributed with all their free time to make the best of this event. The event was organized by a known community group called MKDOT.NET User Group, name of a user group which is known not only in Macedonia, but also in many countries abroad. Organization mainly consists of software developers, technical leaders, team leaders in several known companies in Macedonia, as well as Microsoft MVPs. SPEAKERS There were 24 speakers at five parallel tracks. At Code Camp 2011 we had two groups of speakers: Professional Experts in various technologies and Student Speakers. The new interesting thing here is the Student Speakers, which draw attention a lot, especially to other students who were interested to see what their colleagues are going to speak about and how do they use Microsoft technologies in different coding scenarios and practices, in different topics. From the rest of the professional speakers, there were 7 Microsoft MVPs: Two ASP.NET/IIS MVPs, Two C# MVPs, and One MVP in SharePoint, SQL Server and Exchange Server. I must say that besides the MVP Speakers, who definitely did a great job as always… there were other excellent speakers as well, which were speaking on various technologies, such as: Web Development, Windows Phone Development, XNA, Windows 8, Games Development, Entity Framework, Event-driven programming, SOLID, SQLCLR, T-SQL, e.t.c. SESSIONS There were 25 sessions mainly all related to Microsoft technologies, but ranging from Windows 8, WP7, ASP.NET till Games Development, XNA and Event-driven programming. Sessions were going in five parallel tracks named as Red, Yellow, Green, Blue and Student track. Five presentations in each track, each with level 300 or 400. More info MY SESSION (ASP.NET MVC Best Practices) I must say that from the big number of speaking engagements I have had, this was one of my best performances and definitely I have set new records of attendees at my sessions and probably overall. I spoke on topic ASP.NET MVC Best Practices, where I have shown tips, tricks, guidelines and best practices on what to use and what to avoid by developing with one of the best web development frameworks nowadays, ASP.NET MVC. I had approximately 350+ attendees, the hall was full so that there was no room for staying at feet. Besides .NET developers, there were a lot of other technology oriented developers, who has also received the presentation very well and I really hope I gave them reason to think about ASP.NET as one of the best options for web development nowadays (if you ask me, it’s the best one ;-)). I have included 10 tips in using ASP.NET MVC each of them followed by a demo. Besides these 10 tips, I have briefly introduced the concept of ASP.NET MVC for those that haven’t been working with the framework and at the end some bonus tips. I must say there was lot of laugh for some funny sentences I have stated, like “If you code ASP.NET MVC, girls will love you more” – same goes for girls, only replace girls with boys :). [LINK TO SESSION WILL GO HERE, ONCE SESSIONS ARE AVAILABLE ON MK CODECAMP WEBSITE] VOLUNTEERS Without strong organization, such events wouldn’t be able to gather hundreds of attendees at one place and still stay perfectly organized to the smallest details, without dedicated organization and volunteers. I would like to dedicate this space in my blog to them and to say one big THANK YOU for supporting us before the event and during the whole day in the event. With such young and dedicated volunteers, we couldn’t achieve anything but great results. THANK YOU EVERYONE FOR YOUR CONTRIBUTION! NETWORKING One of the main reasons why we do such events is to gather all professionals in one place. Networking is what everyone wants because through this way of networking, we can meet incredible people in one place. It is amazing feeling to share your knowledge with others and exchange thoughts on various topics. Meet and talk to interesting people. I have had very special moments with many attendees especially after my presentation. Special Thank You to all of them who come to meet me in person, whether to ask a question, say congrats for my session or simply meet me and just smile :)… everything counts! Thank You! TWITTER During the event, twitter was one of the most useful event-wide communication tool where everyone could tweet with hash tag #mkcodecamp or #mkdotnet and say what he/she wants to say about the current state and happenings at that moment… In my next blog post I will list the top craziest tweets that were posted at this event… FUTURE OF MKDOT.NET Having such strong community around MKDOT.NET, the future seems very bright. The initial plans are to have sub-groups in several technologies, however all these sub-groups will belong to the MKDOT.NET UG which will be, somehow, the HEAD of these sub-groups. We are doing this to provide better divisions by technologies and organize ourselves better since our community is very big, around 500 members in MKDOT.NET.We will have five sub-groups:- Web User Group (Lead:Hajan Selmani - me)- Mobile User Group (Lead: Filip Kerazovski)- Visual C# User Group (Lead: Vekoslav Stefanovski)- SharePoint User Group (Lead: Darko Milevski)- Dynamics User Group (Lead: Vladimir Senih) SUMMARY Online registered attendees: ~1.200 Event attendees: ~800 Number of members in organization: 40+ Organized by: MKDOT.NET User Group Number of tracks: 5 Number of speakers: 24 Number of sessions: 25 Event official website: http://codecamp.mkdot.net Total number of sponsors: 20 Platinum Sponsors: Microsoft, INETA, Telerik Place held: FON University City and Country: Skopje, Macedonia THANK YOU FOR BEING PART OF THE BEST EVENT IN MACEDONIA, CODE CAMP 2011. Regards, Hajan

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• Career development as a Software Developer without becoming a manager.

  - by albertpascual

  I’m a developer, I like to write new exciting code everyday, my perfect day at work is a day that when I wake up, I know that I have to write some code that I haven’t done before or to use a new framework/language/platform that is unknown to me. The best days in the office is when a project is waiting for me to architect or write. In my 15 years in the development field, I had to in order to get a better salary to manage people, not just to lead developers, to actually manage people. Something that I found out when I get into a management position is that I’m not that good at managing people, and not afraid to say it. I do not enjoy that part of the job, the worse one, takes time away from what I really like. Leading developers and managing people are very different things. I do like teaching and leading developers in a project. Yet most people believe, and is true in most companies, the way to get a better salary is to be promoted to a manager position. In order to advance in your career you need to let go of the everyday writing code and become a supervisor or manager. This is the path for developers after they become senior developers. As you get older and your family grows, the only way to hit your salary requirements is to advance your career to become a manager and get that manager salary. That path is the common in most companies, the most intelligent companies out there, have learned that promoting good developers mean getting a crappy manager and losing a good resource. Now scratch everything I said, because as I previously stated, I don’t see myself going to the office everyday and just managing people until is time to go home. I like to spend hours working in some code to accomplish a task, learning new platforms and languages or patterns to existing languages. Being interrupted every 15 minutes by emails or people stopping by my office to resolve their problems, is not something I could enjoy. All the sudden riding my motorcycle to work one cold morning over the Redlands Canyon and listening to .NET Rocks podcast, Michael “Doc” Norton explaining how to take control of your development career without necessary going to the manager’s track. I know, I should not have headphones under my helmet when riding a motorcycle in California. His conversation with Carl Franklin and Richard Campbell was just confirming everything I have ever did with actually more details and assuring that there are other paths. His method was simple yet most of us, already do many of those steps, Mr. Michael “Doc” Norton believe that it pays off on the long run, that finally companies prefer to pay higher salaries to those developers, yet I would actually think that many companies do not see developers that way, this is not true for bigger companies. However I do believe the value of those developers increase and most of the time, changing companies could increase their salary instead of staying in the same one. In short without even trying to get into the shadow of Mr. Norton and without following the steps in the order; you should love to learn new technologies, and then teach them to other geeks. I personally have learn many technologies and I haven’t stop doing that, I am a professor at UCR where I teach ASP.NET and Silverlight. Mr Norton continues that after than, you want to be involve in the development community, user groups, online forums, open source projects. I personally talk to user groups, I’m very active in forums asking and answering questions as well as for those I got awarded the Microsoft MVP for ASP.NET. After you accomplish all those, you should also expose yourself for what you know and what you do not know, learning a new language will make you humble again as well as extremely happy. There is no better feeling that learning a new language or pattern in your daily job. If you love your job everyday and what you do, I really recommend you to follow Michael’s presentation that he kindly share it on the link below. His confirmation is a refreshing, knowing that my future is not behind a desk where the computer screen is on my right hand side instead of in front of me. Where I don’t have to spent the days filling up performance forms for people and the new platforms that I haven’t been using yet are just at my fingertips. Presentation here. http://www.slideshare.net/LeanDog/take-control-of-your-development-career-michael-doc-norton?from=share_email_logout3 Take Control of Your Development Career Welcome! Michael “Doc” Norton @DocOnDev http://docondev.blogspot.com/ [email protected] Recovering Post Technical I love to learn I love to teach I love to work in teams I love to write code I really love to write code What about YOU? Do you love your job? Do you love your Employer? Do you love your Boss? What do you love? What do you really love? Take Control Take Control • Get Noticed • Get Together • Get Your Mojo • Get Naked • Get Schooled Get Noticed Get Noticed Know Your Business Get Noticed Get Noticed Understand Management Get Noticed Get Noticed Do Your Existing Job Get Noticed Get Noticed Make Yourself Expendable Get Together Get Together Join a User Group Get Together Help Run a User Group Get Together Start a User Group Get Your Mojo Get Your Mojo Kata Get Your Mojo Koans Get Your Mojo Breakable Toys Get Your Mojo Open Source Get Naked Get Naked Run with Group A Get Naked Do Something Different Get Naked Own Your Mistakes Get Naked Admit You Don’t Know Get Schooled Get Schooled Choose a Mentor Get Schooled Attend Conferences Get Schooled Teach a New Subject Get Started Read These (Again) Take Control of Your Development Career Thank You! Michael “Doc” Norton @DocOnDev http://docondev.blogspot.com/ [email protected] In a short summary, I recommend any developer to check his blog and more important his presentation, I haven’t been lucky enough to watch him live, I’m looking forward the day I have the opportunity. He is giving us hope in the future of developers, when I see some of my geek friends moving to position that in short years they begin to regret, I get more unsure of my future doing what I love. I would say that now is looking at the spectrum of companies that understand and appreciate developers. There are a few there, hopefully with time code sweat shops will start disappearing and being a developer will feed a family of 4. Cheers Al tweetmeme_url = 'http://weblogs.asp.net/albertpascual/archive/2010/12/07/career-development-as-a-software-developer-without-becoming-a-manager.aspx'; tweetmeme_source = 'alpascual';

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• Build an Organization Chart In Visio 2010

  - by Mysticgeek

  With trying to manage a business these days, it’s very important to have an Organization Chart to keep everything manageable. Here we’ll show you how to build one in Visio 2010. This Guest Article was written by our friends over at Office 2010 Club. Need for Organization Charts The need of creating Organization Charts are becoming indispensable these days, as companies start focusing on extensive hiring for far reach availability, increase in productivity and targeting diverse markets. Considering this rigorous change, creating an organization chart can help stakeholders in comprehending the ever growing organization structure & hierarchy with an ease. It shows the basic structure of organization along with defining the relationships between employees working in different departments. Opportunely, Microsoft Visio 2010 offers an easy way to create Organization chart. As before now, orthodox ways of listing organization hierarchy have been used for defining the structure of departments along with communication possible including; horizontal and vertical communications. To transform these lists which defines organizational structure, into a detailed chart, Visio 2010 includes an add-in for importing Excel spreadsheet, which comes in handy for pulling out data from spreadsheet to create an organization chart. Importantly, you don’t need to indulge yourself in maze of defining organizational hierarchies and chalking-out structure, as you just need to specify the column & row headers, along with data you need to import and it will automatically create out chart defining; organizational hierarchies with specified credentials of each employee, categorized in their corresponding departments. Creating Organization Charts in Visio 2010 To start off with, we have created an Excel spreadsheet having fields, Name, Supervisor, Designation, Department and Phone. The Name field contains name of all the employees working in different departments, whereas Supervisor field contains name of supervisors or team leads. This field is vital for creating Organization Chart, as it defines the basic structure & hierarchy in chart. Now launch Visio 2010, head over to View tab, under Add-Ons menu, from Business options, click Organization Chart Wizard. This will start Organization Chart Wizard, in the first step, enable Information that’s already stored in a file or database option, and click Next. As we are importing Excel sheet, select the second option for importing Excel spreadsheet. Specify the Excel file path and click Next to continue. In this step, you need to specify the fields which actually defines the structure of an organization. In our case, these are Name & Supervisor fields. After specifying fields, click Next to Proceed further. As organization chart is primarily for showing the hierarchy of departments/employees working in organization along with how they are linked together, and who supervises whom. Considering this, in this step we will leave out Supervisor field, because it’s inclusion wouldn’t be necessary as Visio automatically chalks-out the basic structure defined in Excel sheet. Add the rest of the fields under Displayed fields category, and click Next. Now choose the fields which you want to include in Organization Chart’s shapes and click Next. This step is about breaking the chart into multiple pages, if you are dealing with 100+ employees, you may want to specify numbers of pages on which Organization Chart will be displayed. But in our case, we are dealing with much less amount of data, so we will enable I want the wizard to automatically break my organization chart across pages option. Specify the name you need to show on the top of the page. If you are having less than 20 hierarchies, enter the name of the highest ranked employee in organization and click Finish to end the wizard. It will instantly create an Organization chart out of specified Excel spreadsheet. Highest ranked employee will be shown on top of the organization chart, supervising various employees from different departments. As shown below, his immediate subordinates further manages other employees and so on. For advance customizations, head over to Org Chart tab, here you will find different groups for setting up the Org Chart’s hierarchy and manage other employees’ positions. Under Arrange group, shapes’ arrangements can be changed and it provides easy navigation through the chart. You can also change the type of the position and hide subordinates of selected employee. From Picture group, you can insert a picture of the employees, departments, etc. From synchronization group, you have the option of creating a synced copy and expanding subordinates of selected employee. Under Organization Data group, you can change whole layout of Organization chart from Display Options including; shape display, show divider, enable/disable imported fields, change block position, and fill colors, etc. If at any point of time, you need to insert new position or announce vacancy, Organization Chart stencil is always available on the left sidebar. Drag the desired Organization Chart shape into main diagram page, to maintain the structure integrity, i.e, for inserting subordinates for a specific employee, drag the position shape over the existing employee shape box. For instance, We have added a consultant in organization, who is directly under CEO, for maintaining this, we have dragged the Consultant box and just dropped it over the CEO box to make the immediate subordinate position. Adding details to new position is a cinch, just right-click new position box and click Properties. This will open up Shape Data dialog, start filling in all the relevant information and click OK. Here you can see the newly created position is easily populated with all the specified information. Now expanding an Organization Chart doesn’t require maintenance of long lists any more. Under Design tab, you can also try out different designs & layouts over organization chart to make it look more flamboyant and professional.  Conclusion An Organization Chart is a great way of showing detailed organizational hierarchies; with defined credentials of employees, departments structure, new vacancies, newly hired employees, recently added departments, and importantly shows most convenient way of interaction between different departments & employees, etc. Similar Articles Productive Geek Tips Geek Reviews: Using Dia as a Free Replacement for Microsoft VisioMysticgeek Blog: Create Appealing Charts In Excel 2007Create Charts in Excel 2007 the Easy Way with Chart AdvisorCreate a Hyperlink in a Word 2007 Flow Chart and Hide Annoying ScreenTipsCreate A Flow Chart In Word 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Know if Someone Accessed Your Facebook Account Shop for Music with Windows Media Player 12 Access Free Documentaries at BBC Documentaries Rent Cameras In Bulk At CameraRenter Download Songs From MySpace Steve Jobs’ iPhone 4 Keynote Video

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• Who is Jeremiah Owyang?

  - by Michael Hylton

  12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: What’s your current role and what career path brought you here? J.O.: I'm currently a partner and one of the founding team members at Altimeter Group.  I'm currently the Research Director, as well as wear the hat of Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst at Forrester covering Social Computing, and before that, deployed and managed the social media program at Hitachi Data Systems in Santa Clara.  Around that time, I started a career blog called Web Strategy which focused on how companies were using the web to connect with customers --and never looked back. Q: As an industry analyst, what are you focused on these days? J.O.: There are three trends that I'm focused my research on at this time:  1) The Dynamic Customer Journey:  Individuals (both b2c and b2b) are given so many options in their sources of data, channels to choose from and screens to consume them on that we've found that at each given touchpoint there are 75 potential permutations.  Companies that can map this, then deliver information to individuals when they need it will have a competitive advantage and we want to find out who's doing this.  2) One of the sub themes that supports this trend is Social Performance.  Yesterday's social web was disparate engagement of humans, but the next phase will be data driven, and soon new technologies will emerge to help all those that are consuming, publishing, and engaging on the social web to be more efficient with their time through forms of automation.  As you might expect, this comes with upsides and downsides.  3) The Sentient World is our research theme that looks out the furthest as the world around us (even inanimate objects) become 'self aware' and are able to talk back to us via digital devices and beyond.  Big data, internet of things, mobile devices will all be this next set. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? J.O.: The lines between our work and personal lives are dissolving, and this leads to a greater upside of being always connected and have deeper relationships with those that are not.  It also means a downside of society expectations that we're always around and available for colleagues, customers, and beyond.  In the future, a balance will be sought as we seek to achieve the goals of family, friends, work, and our own personal desires.  All of this is being ironically written at 430 am on a Sunday am.  Q: How can people keep up with what you’re working on? J.O.: A great question, thanks.  There are a few sources of information to find out, I'll lead with the first which is my blog at web-strategist.com.  A few times a week I'll publish my industry insights (hires, trends, forces, funding, M&A, business needs) as well as on twitter where I'll point to all the news that's fit to print @jowyang.  As my research reports go live (we publish them for all to read --called Open Research-- at no cost) they'll emerge on my blog, or checkout the research tab to find out more now.  http://www.web-strategist.com/blog/research/ Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon?  J.O.: Absolutely! This coming Thursday, September 13th, I’m doing a webcast with Oracle on “Managing Social Relationships for the Enterprise”. This is going to be a great discussion with Reggie Bradford, Senior Vice President of Product Development at Oracle and Christian Finn, Senior Director of Product Management for Oracle WebCenter. I’m looking forward to a great discussion around all those issues that so many companies are struggling with these days as they realize how much social media is impacting their business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast?  J.O.: Below is a 15 minute video which encapsulates Altimeter’s themes on the Dynamic Customer Journey and the Sentient World. I’m really proud to have taken an active role in the first ever LeWeb outside of Paris. This one, which was featured in downtown London across the street from Westminster Abbey was sold out. If you’ve not heard of LeWeb, this is a global Internet conference hosted by Loic and Geraldine Le Meur, a power couple that stem from Paris but are also living in Silicon Valley, this is one of my favorite conferences to connect with brands, technology innovators, investors and friends. Altimeter was able to play a minor role in suggesting the theme for the event “Faster Than Real Time” which stems off previous LeWebs that focused on the “Real time web”. In this radical state, companies are able to anticipate the needs of their customers by using data, technology, and devices and deliver meaningful experiences before customers even know they need it. I explore two of three of Altimeter’s research themes, the Dynamic Customer Journey, and the Sentient World in my speech, but due to time, did not focus on Adaptive Organization.

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• Who is Jeremiah Owyang?

  - by Michael Snow

  12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: What’s your current role and what career path brought you here? J.O.: I'm currently a partner and one of the founding team members at Altimeter Group.  I'm currently the Research Director, as well as wear the hat of Industry Analyst. Prior to joining Altimeter, I was an Industry Analyst at Forrester covering Social Computing, and before that, deployed and managed the social media program at Hitachi Data Systems in Santa Clara.  Around that time, I started a career blog called Web Strategy which focused on how companies were using the web to connect with customers --and never looked back. Q: As an industry analyst, what are you focused on these days? J.O.: There are three trends that I'm focused my research on at this time:  1) The Dynamic Customer Journey:  Individuals (both b2c and b2b) are given so many options in their sources of data, channels to choose from and screens to consume them on that we've found that at each given touchpoint there are 75 potential permutations.  Companies that can map this, then deliver information to individuals when they need it will have a competitive advantage and we want to find out who's doing this.  2) One of the sub themes that supports this trend is Social Performance.  Yesterday's social web was disparate engagement of humans, but the next phase will be data driven, and soon new technologies will emerge to help all those that are consuming, publishing, and engaging on the social web to be more efficient with their time through forms of automation.  As you might expect, this comes with upsides and downsides.  3) The Sentient World is our research theme that looks out the furthest as the world around us (even inanimate objects) become 'self aware' and are able to talk back to us via digital devices and beyond.  Big data, internet of things, mobile devices will all be this next set. Q: People cite that the line between work and life is getting more and more blurred. Do you see your personal life influencing your professional work? J.O.: The lines between our work and personal lives are dissolving, and this leads to a greater upside of being always connected and have deeper relationships with those that are not.  It also means a downside of society expectations that we're always around and available for colleagues, customers, and beyond.  In the future, a balance will be sought as we seek to achieve the goals of family, friends, work, and our own personal desires.  All of this is being ironically written at 430 am on a Sunday am.  Q: How can people keep up with what you’re working on? J.O.: A great question, thanks.  There are a few sources of information to find out, I'll lead with the first which is my blog at web-strategist.com.  A few times a week I'll publish my industry insights (hires, trends, forces, funding, M&A, business needs) as well as on twitter where I'll point to all the news that's fit to print @jowyang.  As my research reports go live (we publish them for all to read --called Open Research-- at no cost) they'll emerge on my blog, or checkout the research tab to find out more now.  http://www.web-strategist.com/blog/research/ Q: Recently, you’ve been working with us here at Oracle on something exciting coming up later this week. What’s on the horizon?  J.O.: Absolutely! This coming Thursday, September 13th, I’m doing a webcast with Oracle on “Managing Social Relationships for the Enterprise”. This is going to be a great discussion with Reggie Bradford, Senior Vice President of Product Development at Oracle and Christian Finn, Senior Director of Product Management for Oracle WebCenter. I’m looking forward to a great discussion around all those issues that so many companies are struggling with these days as they realize how much social media is impacting their business. It’s changing the way your customers and employees interact with your brand. Today it’s no longer a matter of when to become a social-enabled enterprise, but how to become a successful one. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Q: You’ve been very actively pursued for media interviews and conference and company speaking engagements – anything you’d like to share to give us a sneak peak of what to expect on Thursday’s webcast?  J.O.: Below is a 15 minute video which encapsulates Altimeter’s themes on the Dynamic Customer Journey and the Sentient World. I’m really proud to have taken an active role in the first ever LeWeb outside of Paris. This one, which was featured in downtown London across the street from Westminster Abbey was sold out. If you’ve not heard of LeWeb, this is a global Internet conference hosted by Loic and Geraldine Le Meur, a power couple that stem from Paris but are also living in Silicon Valley, this is one of my favorite conferences to connect with brands, technology innovators, investors and friends. Altimeter was able to play a minor role in suggesting the theme for the event “Faster Than Real Time” which stems off previous LeWebs that focused on the “Real time web”. In this radical state, companies are able to anticipate the needs of their customers by using data, technology, and devices and deliver meaningful experiences before customers even know they need it. I explore two of three of Altimeter’s research themes, the Dynamic Customer Journey, and the Sentient World in my speech, but due to time, did not focus on Adaptive Organization.

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• SQL SERVER – 3 Online SQL Courses at Pluralsight and Free Learning Resources

  - by pinaldave

  Usain Bolt is an inspiration for all. He broke his own record multiple times because he wanted to do better! Read more about him on wikipedia. He is great and indeed fastest man on the planet. Usain Bolt – World’s Fastest Man “Can you teach me SQL Server Performance Tuning?” This is one of the most popular questions which I receive all the time. The answer is YES. I would love to do performance tuning training for anyone, anywhere.  It is my favorite thing to do, and it is my favorite thing to train others in.  If possible, I would love to do training 24 hours a day, 7 days a week, 365 days a year.  To me, it doesn’t feel like a job. Of course, as much as I would love to do performance tuning 24/7/365, obviously I am just one human being and can only be in one place t one time.  It is also very difficult to train more than one person at a time, and it is difficult to train two or more people at a time, especially when the two people are at different levels.  I am also limited by geography.  I live in India, and adjust to my own time zone.  Trying to teach a live course from India to someone whose time zone is 12 or more hours off of mine is very difficult.  If I am trying to teach at 2 am, I am sure I am not at my best! There was only one solution to scale – Online Trainings. I have built 3 different courses on SQL Server Performance Tuning with Pluralsight. Now I have no problem – I am 100% scalable and available 24/7 and 365. You can make me say the same things again and again till you find it right. I am in your mobile, PC as well as on XBOX. This is why I am such a big fan of online courses.  I have recorded many performance tuning classes and you can easily access them online, at your own time.  And don’t think that just because these aren’t live classes you won’t be able to get any feedback from me.  I encourage all my viewers to go ahead and ask me questions by e-mail, Twitter, Facebook, or whatever way you can get a hold of me. Here are details of three of my courses with Pluralsight. I suggest you go over the description of the course. As an author of the course, I have few FREE codes for watching the free courses. Please leave a comment with your valid email address, I will send a few of them to random winners. SQL Server Performance: Introduction to Query Tuning  SQL Server performance tuning is an art to master – for developers and DBAs alike. This course takes a systematic approach to planning, analyzing, debugging and troubleshooting common query-related performance problems. This includes an introduction to understanding execution plans inside SQL Server. In this almost four hour course we cover following important concepts. Introduction 10:22 Execution Plan Basics 45:59 Essential Indexing Techniques 20:19 Query Design for Performance 50:16 Performance Tuning Tools 01:15:14 Tips and Tricks 25:53 Checklist: Performance Tuning 07:13 The duration of each module is mentioned besides the name of the module. SQL Server Performance: Indexing Basics This course teaches you how to master the art of performance tuning SQL Server by better understanding indexes. In this almost two hour course we cover following important concepts. Introduction 02:03 Fundamentals of Indexing 22:21 Practical Indexing Implementation Techniques 37:25 Index Maintenance 16:33 Introduction to ColumnstoreIndex 08:06 Indexing Practical Performance Tips and Tricks 24:56 Checklist : Index and Performance 07:29 The duration of each module is mentioned besides the name of the module. SQL Server Questions and Answers This course is designed to help you better understand how to use SQL Server effectively. The course presents many of the common misconceptions about SQL Server, and then carefully debunks those misconceptions with clear explanations and short but compelling demos, showing you how SQL Server really works. In this almost 2 hours and 15 minutes course we cover following important concepts. Introduction 00:54 Retrieving IDENTITY value using @@IDENTITY 08:38 Concepts Related to Identity Values 04:15 Difference between WHERE and HAVING 05:52 Order in WHERE clause 07:29 Concepts Around Temporary Tables and Table Variables 09:03 Are stored procedures pre-compiled? 05:09 UNIQUE INDEX and NULLs problem 06:40 DELETE VS TRUNCATE 06:07 Locks and Duration of Transactions 15:11 Nested Transaction and Rollback 09:16 Understanding Date/Time Datatypes 07:40 Differences between VARCHAR and NVARCHAR datatypes 06:38 Precedence of DENY and GRANT security permissions 05:29 Identify Blocking Process 06:37 NULLS usage with Dynamic SQL 08:03 Appendix Tips and Tricks with Tools 20:44 The duration of each module is mentioned besides the name of the module. SQL in Sixty Seconds You will have to login and to get subscribed to the courses to view them. Here are my free video learning resources SQL in Sixty Seconds. These are 60 second video which I have built on various subjects related to SQL Server. Do let me know what you think about them? Here are three of my latest videos: Identify Most Resource Intensive Queries – SQL in Sixty Seconds #028 Copy Column Headers from Resultset – SQL in Sixty Seconds #027 Effect of Collation on Resultset – SQL in Sixty Seconds #026 You can watch and learn at your own pace.  Then you can easily ask me any questions you have.  E-mail is easiest, but for really tough questions I’m willing to talk on Skype, Gtalk, or even Facebook chat.  Please do watch and then talk with me, I am always available on the internet! Here is the video of the world’s fastest man.Usain St. Leo Bolt inspires us that we all do better than best. We can go the next level of our own record. We all can improve if we have a will and dedication.  Watch the video from 5:00 mark. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, SQLServer, T SQL, Technology, Video

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• Feedback Filtration&ndash;Processing Negative Comments for Positive Gains

  - by D'Arcy Lussier

  After doing 7 conferences, 5 code camps, and countless user group events, I feel that this is a post I need to write. I actually toyed with other names for this post, however those names would just lend itself to the type of behaviour I want people to avoid – the reactionary, emotional response that speaks to some deeper issue beyond immediate facts and context. Humans are incredibly complex creatures. We’re also emotional, which serves us well in certain situations but can hinder us in others. Those of us in leadership build up a thick skin because we tend to encounter those reactionary, emotional responses more often, and we’re held to a higher standard because of our positions. While we could react with emotion ourselves, as the saying goes – fighting fire with fire just makes a bigger fire. So in this post I’ll share my thought process for dealing with negative feedback/comments and how you can still get value from them. The Thought Process Let’s take a real-world example. This week I held the Prairie IT Pro & Dev Con event. We’ve gotten a lot of session feedback already, most of it overwhelmingly positive. But some not so much – and some to an extreme I rarely see but isn’t entirely surprising to me. So here’s the example from a person we’ll refer to as Mr. Horrible: How was the speaker? Horrible! Worst speaker ever! Did the session meet your expectations? Hard to tell, speaker ruined it. Other Comments: DO NOT bring this speaker back! He was at this conference last year and I hoped enough negative feedback would have taught you to not bring him back...obviously not...I will not return to this conference next year if this speaker is brought back. Now those are very strong words. “Worst speaker ever!” “Speaker ruined it” “I will not return to this conference next year if the speaker is brought back”. The speakers I invite to speak at my conference are not just presenters but friends and colleagues. When I see this, my initial reaction is of course very emotional: I get defensive, I get angry, I get offended. So that’s where the process kicks in. Step 1 – Take a Deep Breath Take a deep breath, calm down, and walk away from the keyboard. I didn’t do that recently during an email convo between some colleagues and it ended up in my reacting emotionally on Twitter – did I mention those colleagues follow my Twitter feed? Yes, I ate some crow. Ok, now that we’re calm, let’s move on to step 2. Step 2 – Strip off the Emotion We need to take off the emotion that people wrap their words in and identify the root issues. For instance, if I see: “I hated this session, the presenter was horrible! He spoke so fast I couldn’t make out what he was saying!” then I drop off the personal emoting (“I hated…”) and the personal attack (“the presenter was horrible”) and focus on the real issue this person had – that the speaker was talking too fast. Now we have a root cause of the displeasure. However, we’re also dealing with humans who are all very different. Before I call up the speaker to talk about his speaking pace, I need to do some other things first. Back to our Mr. Horrible example, I don’t really have much to go on. There’s no details of how the speaker “ruined” the session or why he’s the “worst speaker ever”. In this case, the next step is crucial. Step 3 – Validate the Feedback When I tell people that we really like getting feedback for the sessions, I really really mean it. Not just because we want to hear what individuals have to say but also because we want to know what the group thought. When a piece of negative feedback comes in, I validate it against the group. So with the speaker Mr. Horrible commented on, I go to the feedback and look at other people’s responses: 2 x Excellent 1 x Alright 1 x Not Great 1 x Horrible (our feedback guy) That’s interesting, it’s a bit all over the board. If we look at the comments more we find that the people who rated the speaker excellent liked the presentation style and found the content valuable. The one guy who said “Not Great” even commented that there wasn’t anything really wrong with the presentation, he just wasn’t excited about it. In that light, I can try to make a few assumptions: - Mr. Horrible didn’t like the speakers presentation style - Mr. Horrible was expecting something else that wasn’t communicated properly in the session description - Mr. Horrible, for whatever reason, just didn’t like this presenter Now if the feedback was overwhelmingly negative, there’s a different pattern – one that validates the negative feedback. Regardless, I never take something at face value. Even if I see really good feedback, I never get too happy until I see that there’s a group trend towards the positive. Step 4 – Action Plan Once I’ve validated the feedback, then I need to come up with an action plan around it. Let’s go back to the other example I gave – the one with the speaker going too fast. I went and looked at the feedback and sure enough, other people commented that the speaker had spoken too quickly. Now I can go back to the speaker and let him know so he can get better. But what if nobody else complained about it? I’d still mention it to the speaker, but obviously one person’s opinion needs to be weighed as such. When we did PrDC Winnipeg in 2011, I surveyed the attendees about the food. Everyone raved about it…except one person. Am I going to change the menu next time for that one person while everyone else loved it? Of course not. There’s a saying – A sure way to fail is to try to please everyone. Let’s look at the Mr. Horrible example. What can I communicate to the speaker with such limited information provided in the feedback from Mr. Horrible? Well looking at the groups feedback, I can make a few suggestions: - Ensure that people understand in the session description the style of the talk - Ensure that people understand the level of detail/complexity of the talk and what prerequisite knowledge they should have I’m looking at it as possibly Mr. Horrible assumed a much more advanced talk and was disappointed, while the positive feedback by people who – from their comments – suggested this was all new to them, were thrilled with the session level. Step 5 – Follow Up For some feedback, I follow up personally. Especially with negative or constructive feedback, its important to let the person know you heard them and are making changes because of their comments. Even if their comments were emotionally charged and overtly negative, it’s still important to reach out personally and professionally. When you remove the emotion, negative comments can be the best feedback you get. Also, people have bad days. We’ve all had one of “those days” where we talked more sternly than normal to someone, or got angry at something we’d normally shrug off. We have various stresses in our lives and sometimes they seep out in odd ways. I always try to give some benefit of the doubt, and re-evaluate my view of the person after they’ve responded to my communication. But, there is such a thing as garbage feedback. What Mr. Horrible wrote is garbage. It’s mean spirited. It’s hateful. It provides nothing constructive at all. And a tell-tale sign that feedback is garbage – the person didn’t leave their name even though there was a field for it. Step 6 – Delete It Feedback must be processed in its raw form, and the end products should drive improvements. But once you’ve figured out what those things are, you shouldn’t leave raw feedback lying around. They are snapshots in time that taken alone can be damaging. Also, you should never rest on past praise. In a future blog post, I’m going to talk about how we can provide great feedback that, even when its critical, can still be constructive.

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• You Say You Want a (Customer Experience) Revolution

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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• Get Information to Your Blog with Microsoft Broadcaster

  - by Matthew Guay

  Do you often have people ask you for advice about technology, or do you write tech-focused blog or newsletter?  Here’s how you can get information to share with your readers about Microsoft technology with Microsoft Broadcaster. Microsoft Broadcaster is a new service from Microsoft to help publishers, bloggers, developers, and other IT professionals find relevant information and resources from Microsoft.  You can use it to help discover things to write about, or simply discover new information about the technology you use.  Broadcaster will also notify you when new resources are available about the topics that interest you.  Let’s look at how you could use this to expand your blog and help your users. Getting Started Head over to the Microsoft Broadcaster site (link below), and click Join to get started. Sign in with your Windows Live ID, or create a new account if you don’t already have one. Near the bottom of the page, add information about your blog, newsletter, or group that you want to share Broadcaster information with.  Click Add when you’re done entering information.  You can enter as many sites or groups as you wish. When you’ve entered all of your information, click the Apply button at the bottom of the page.  Broadcaster will then let you know your information has been submitted, but you’ll need to wait several days to see if you are approved or not. Our application was approved about 2 days after applying, though this may vary.  When you’re approved, you’ll receive an email letting you know.  Return to the Broadcaster website (link below), but this time, click Sign in. Accept the terms of use by clicking I Accept at the bottom of the page. Confirm that your information entered previously is correct, and then click Configure my keywords at the bottom of the page. Now you can pick the topics you want to stay informed about.  Type keywords in the textbox, and it will bring up relevant topics with IntelliSense. Here we’ve added several topics to keep up with. Next select the Microsoft Products you want to keep track of.  If the product you want to keep track of is not listed, make sure to list it in the keywords section as above. Finally, select the types of content you wish to see, including articles, eBooks, webcasts, and more. Finally, when everything’s entered, click Configure My Alerts at the bottom of the page. Broadcaster can automatically email you when new content is found.  If you would like this, click Subscribe.  Otherwise, simply click Access Dashboard to go ahead and find your personalized content. If you choose to receive emails of new content, you’ll have to configure it with Windows Live Alerts.  Click Continue to set this up. Select if you want to receive Messenger alerts, emails, and/or text messages when new content is available.  Click Save when you’re finished. Finally, select how often you want to be notified, and then click Access Dashboard to view the content currently available. Finding Content For Your Blog, Site, or Group Now you can find content specified for your interests from the dashboard.  To access the dashboard in the future, simply go to the Broadcaster site and click Sign In. Here you can see available content, and can search for different topics or customize the topics shown. You’ll see snippets of information from various Microsoft videos, articles, whitepapers, eBooks, and more, depending on your settings.  Click the link at the top of the snippet to view the content, or right-click and copy the link to use in emails or on social networks like Twitter. If you’d like to add this snippet to your website or blog, click the Download content link at the bottom.   Now you can preview what the snippet will look like on your site, and change the width or height to fit your site.  You can view and edit the source code of the snippet from the box at the bottom, and then copy it to use on your site. Copy the code, and paste it in the HTML of a blog post, email, webpage, or anywhere else you wish to share it.  Here we’re pasting it into the HTML editor in Windows Live Writer so we can post it to a blog. After adding a title and opening paragraph, we have a nice blog post that only took a few minutes to put together but should still be useful for our readers.  You can check out the blog post we created at the link below. Readers can click on the links, which will direct them to the content on Microsoft’s websites. Conclusion If you frequently need to find educational and informative content about Microsoft products and services, Broadcaster can be a great service to keep you up to date.  The service worked quite good in our tests, and generally found relevant content to our keywords.  We had difficulty embedding links to eBooks that were listed by Broadcaster, but everything else worked for us.  Now you can always have high quality content to help your customers, coworkers, friends, and more, and you just might find something that will help you, too! Link Microsoft Broadcaster (registration required) Example Post at Techinch.com with Content from Microsoft Broadcaster Similar Articles Productive Geek Tips Create An Electronic Business Card In Outlook 2007Mysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPAnnouncing the How-To Geek BlogsNew Vista Syntax for Opening Control Panel Items from the Command-lineHow To Create and Publish Blog Posts in Word 2010 & 2007 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Fix Common Inkjet Printer Errors Dual Boot Ubuntu and Windows 7 What is HTML5? 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• Self-signed certificates for a known community

  - by costlow

  Recently announced changes scheduled for Java 7 update 51 (January 2014) have established that the default security slider will require code signatures and the Permissions Manifest attribute. Code signatures are a common practice recommended in the industry because they help determine that the code your computer will run is the same code that the publisher created. This post is written to help users that need to use self-signed certificates without involving a public Certificate Authority. The role of self-signed certificates within a known community You may still use self-signed certificates within a known community. The difference between self-signed and purchased-from-CA is that your users must import your self-signed certificate to indicate that it is valid, whereas Certificate Authorities are already trusted by default. This works for known communities where people will trust that my certificate is mine, but does not scale widely where I cannot actually contact or know the systems that will need to trust my certificate. Public Certificate Authorities are widely trusted already because they abide by many different requirements and frequent checks. An example would be students in a university class sharing their public certificates on a mailing list or web page, employees publishing on the intranet, or a system administrator rolling certificates out to end-users. Managed machines help this because you can automate the rollout, but they are not required -- the major point simply that people will trust and import your certificate. How to distribute self-signed certificates for a known community There are several steps required to distribute a self-signed certificate to users so that they will properly trust it. These steps are: Creating a public/private key pair for signing. Exporting your public certificate for others Importing your certificate onto machines that should trust you Verify work on a different machine Creating a public/private key pair for signing Having a public/private key pair will give you the ability both to sign items yourself and issue a Certificate Signing Request (CSR) to a certificate authority. Create your public/private key pair by following the instructions for creating key pairs.Every Certificate Authority that I looked at provided similar instructions, but for the sake of cohesiveness I will include the commands that I used here: Generate the key pair.keytool -genkeypair -alias erikcostlow -keyalg EC -keysize 571 -validity 730 -keystore javakeystore_keepsecret.jks Provide a good password for this file. The alias "erikcostlow" is my name and therefore easy to remember. Substitute your name of something like "mykey." The sigalg of EC (Elliptical Curve) and keysize of 571 will give your key a good strong lifetime. All keys are set to expire. Two years or 730 days is a reasonable compromise between not-long-enough and too-long. Most public Certificate Authorities will sign something for one to five years. You will be placing your keys in javakeystore_keepsecret.jks -- this file will contain private keys and therefore should not be shared. If someone else gets these private keys, they can impersonate your signature. Please be cautious about automated cloud backup systems and private key stores. Answer all the questions. It is important to provide good answers because you will stick with them for the "-validity" days that you specified above.What is your first and last name?  [Unknown]:  First LastWhat is the name of your organizational unit?  [Unknown]:  Line of BusinessWhat is the name of your organization?  [Unknown]:  MyCompanyWhat is the name of your City or Locality?  [Unknown]:  City NameWhat is the name of your State or Province?  [Unknown]:  CAWhat is the two-letter country code for this unit?  [Unknown]:  USIs CN=First Last, OU=Line of Business, O=MyCompany, L=City, ST=CA, C=US correct?  [no]:  yesEnter key password for <erikcostlow>        (RETURN if same as keystore password): Verify your work:keytool -list -keystore javakeystore_keepsecret.jksYou should see your new key pair. Exporting your public certificate for others Public Key Infrastructure relies on two simple concepts: the public key may be made public and the private key must be private. By exporting your public certificate, you are able to share it with others who can then import the certificate to trust you. keytool -exportcert -keystore javakeystore_keepsecret.jks -alias erikcostlow -file erikcostlow.cer To verify this, you can open the .cer file by double-clicking it on most operating systems. It should show the information that you entered during the creation prompts. This is the file that you will share with others. They will use this certificate to prove that artifacts signed by this certificate came from you. If you do not manage machines directly, place the certificate file on an area that people within the known community should trust, such as an intranet page. Import the certificate onto machines that should trust you In order to trust the certificate, people within your known network must import your certificate into their keystores. The first step is to verify that the certificate is actually yours, which can be done through any band: email, phone, in-person, etc. Known networks can usually do this Determine the right keystore: For an individual user looking to trust another, the correct file is within that user’s directory.e.g. USER_HOME\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs For system-wide installations, Java’s Certificate Authorities are in JAVA_HOMEe.g. C:\Program Files\Java\jre8\lib\security\cacerts File paths for Mac and Linux are included in the link above. Follow the instructions to import the certificate into the keystore. keytool -importcert -keystore THEKEYSTOREFROMABOVE -alias erikcostlow -file erikcostlow.cer In this case, I am still using my name for the alias because it’s easy for me to remember. You may also use an alias of your company name. Scaling distribution of the import The easiest way to apply your certificate across many machines is to just push the .certs or cacerts file onto them. When doing this, watch out for any changes that people would have made to this file on their machines. Trusted.certs: When publishing into user directories, your file will overwrite any keys that the user has added since last update. CACerts: It is best to re-run the import command with each installation rather than just overwriting the file. If you just keep the same cacerts file between upgrades, you will overwrite any CAs that have been added or removed. By re-importing, you stay up to date with changes. Verify work on a different machine Verification is a way of checking on the client machine to ensure that it properly trusts signed artifacts after you have added your signing certificate. Many people have started using deployment rule sets. You can validate the deployment rule set by: Create and sign the deployment rule set on the computer that holds the private key. Copy the deployment rule set on to the different machine where you have imported the signing certificate. Verify that the Java Control Panel’s security tab shows your deployment rule set. Verifying an individual JAR file or multiple JAR files You can test a certificate chain by using the jarsigner command. jarsigner -verify filename.jar If the output does not say "jar verified" then run the following command to see why: jarsigner -verify -verbose -certs filename.jar Check the output for the term “CertPath not validated.”

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• Big Visible Charts

  - by Robert May

  An important part of Agile is the concept of transparency and visibility. In proper functioning teams, stakeholders can look at any team at any time in the iteration or release and see how that team is doing by simply looking at what we call Big Visible Charts. If you’ve done Scrum, you’ve seen these charts. However, interpreting these charts can often be an art form. There are several different charts that can be useful. In this newsletter, I’ll focus on the Iteration Burndown and Cumulative Flow charts. I’ve included a copy of the spreadsheet that I used to create the charts, and if you don’t have a tool that creates them for you, you can use this spreadsheet to do so. Our preferred tool for managing Scrum projects is Rally. Rally creates all of these charts for you, saving you quite a bit of time. The Iteration Burndown and Cumulative Flow Charts This is the main chart that teams use. Although less useful to stakeholders, this chart is critical to the team and provides quite a bit of information to the team about how their iteration is going. Most charts are a combination of the charts below, so you may need to combine aspects of each section to understand what is happening in your iterations. Ideal Ah, isn’t that a pretty picture? Unfortunately, it’s also very unrealistic. I’ve seen iterations that come close to ideal, but never that match perfectly. If your iteration matches perfectly, chances are, someone is playing with the numbers. Reality is just too difficult to have a burndown chart that matches this exactly. Late Planning Iteration started, but the team didn’t. You can tell this by the fact that the real number of estimated hours didn’t appear until day two. In the cumulative flow, you can also see that nothing was defined in Day one and two. You want to avoid situations like this. You’ll note that the team had to burn faster than is ideal to meet the iteration because of the late planning. This often results in long weeks and days. Testing Starved Determining whether or not testing is starved is difficult without the cumulative flow. The pattern in the burndown could be nothing more that developers not completing stories early enough or could be caused by stories being too big. With the cumulative flow, however, you see that only small bites are in progress and stories were completed early, but testing didn’t start testing until the end of the iteration, and didn’t complete testing all stories in the iteration. When this happens, question whether or not your testing resources are sufficient for your team and whether or not acceptance is adequately defined. No Testing With this one, both graphs show the same thing; the team needs testers and testing! Without testing, what was completed cannot be verified to make sure that it is acceptable to the business. If you find yourself in this situation, review your testing practices and acceptance testing process and make changes today. Late Development With this situation, both graphs tell a story. In the top graph, you can see that the hours failed to burn down as quickly as the team expected. This could be caused by the team not correctly estimating their hours or the team could have had illness or some other issue that affected them. Often, when teams are tackling something that is more unknown, they’ll run into technical barriers that cause the burn down to happen slower than expected. In the cumulative flow graph, you can see that not much was completed in the first few days. This could be because of illness or technical barriers or simply poor estimation. Testing was able to keep up with everything that was completed, however. No Tool Updating When you see graphs that look like this, you can be assured that it’s because the team is not updating the tool that generates the graphs. Review your policy for when they are to update. On the teams that I run, I require that each team member updates the tool at least once daily. You should also check to see how well the team is breaking down stories into tasks. If they’re creating few large tasks, graphs can look similar to this. As a general rule, I never allow tasks, other than Unit Testing and Uncertainty, to be greater than eight hours in duration. Scope Increase I always encourage team members to enter in however much time they think they have left on a task, even if that means increasing the total amount of time left to do. You get a much better and more realistic picture this way. Increasing time remaining could explain the burndown graph, but by looking at the cumulative flow graph, we can see that stories were added to the iteration and scope was increased. Since planning should consume all of the hours in the iteration, this is almost always a bad thing. If the scope change happened late in the iteration and the hours remaining were well below the ideal burn, then increasing scope is probably o.k., but estimation needs to get better. However, with the charts above, that’s clearly not what happened and the team was required to do extra work to make the iteration. If you find this happening, your product owner and ScrumMasters need training. The team also needs to learn to say no. Scope Decrease Scope decreases are just as bad as scope increases. Usually, graphs above show that the team did a poor job of estimating their stories and part way through had to reduce scope to change the iteration. This will happen once in a while, but if you find it’s a pattern on your team, you need to re-evaluate planning. Some teams are hopelessly optimistic. In those cases, I’ll introduce a task I call “Uncertainty.” With Uncertainty, the team estimates how many hours they might need if things don’t go well with the tasks they’ve defined. They try to estimate things that could go poorly and increase the time appropriately. Having an Uncertainty task allows them to have a low and high estimate. Uncertainty should not just be an arbitrary buffer. It must correlate to real uncertainty in the tasks that have been defined. Stories are too Big Often, we see graphs like the ones above. Note that the burndown looks fairly good, other than the chunky acceptance of stories. However, when you look at cumulative flow, you can see that at one point, everything is in progress. This is a bad thing. When you see graphs like this, you’re in one of two states. You may just have a very small team and can only handle one or two stories in your iteration. If you have more than one or two people, then the most likely problem is that your stories are far too big. To combat this, break large high hour stories into smaller pieces that can be completed independently and accepted independently. If you don’t, you’ll likely be requiring your testers to do heroic things to complete testing on the last day of the iteration and you’re much more likely to have the entire iteration fail, because of the limited amount of things that can be completed. Summary There are other charts that can be useful when doing scrum. If you don’t have any big visible charts, you really need to evaluate your process and change. These charts can provide the team a wealth of information and help you write better software. If you have any questions about charts that you’re seeing on your team, contact me with a screen capture of the charts and I’ll tell you what I’m seeing in those charts. I always want this information to be useful, so please let me know if you have other questions. Technorati Tags: Agile

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