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• The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

  - by Tony Berk

  Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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• Choosing an open source license such that maximum value is added to a startup

  - by echo-flow

  There are many companies that produce open source software products, and many business models that these companies can use. I'm particularly interested in companies like 280 North, the company behind Objective-J and Cappucino frameworks. My understanding of this organization's business model is that they: worked to develop a tool which added significant value to developers, released the tool under an open source license, built a community around the tool (which was helped by the project's open source licensing), created interesting demos illustrating the project's value All of these things added value to the project, and the company that owned it. Finally, 280 North was sold to Motorola. My question has to do with the role of software licensing in this particular business model. 280 North licensed their software projects under the LGPL, which gave them some proprietary control over how the project could be used. I believe that the LGPL is what's known as a "weak copyleft" license, meaning that the project can be linked to, without the linking code also being licensed under the LGPL; but software derived directly from the project would need to be licensed under the LGPL. For web-oriented libraries in particular, weak copyleft, or non-copyleft licensing seems to be quite common; I can't think of a single example of a popular or well-known web-oriented library that is licensed under the GPL (or AGPL). The question then, is, how much value would a weak copyleft license like the LGPL add to a software venture like 280 North, versus a non-copyleft license, such as the BSD license or the Apache Software License? I'd really appreciate any insight anyone can offer into this, but I'd be most interested in answers that can cite other companies as case studies or examples.

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• Quantifying the Value Derived from Your PeopleSoft Implementation

  - by Mark Rosenberg

  As product strategists, we often receive the question, "What's the value of implementing your PeopleSoft software?" Prospective customers and existing customers alike are compelled to justify the cost of new tools, business process changes, and the business impact associated with adopting the new tools. In response to this question, we have been working with many of our customers and implementation partners during the past year to obtain metrics that demonstrate the value obtained from an investment in PeopleSoft applications. The great news is that as a result of our quest to identify value achieved, many of our customers began to monitor their businesses differently and more aggressively than in the past, and a number of them informed us that they have some great achievements to share. For this month, I'll start by pointing out that we have collaborated with one of our implementation partners, Huron Consulting Group, Inc., to articulate the levers for extracting value from implementing the PeopleSoft Grants solution. Typically, education and research institutions, healthcare organizations, and non-profit organizations are the types of enterprises that seek to facilitate and automate research administration business processes with the PeopleSoft Grants solution. If you are interested in understanding the ways in which you can look for value from an implementation, please consider registering for the webcast scheduled for Friday, December 14th at 1pm Central Time in which you'll get to see and hear from our team, Huron Consulting, and one of our leading customers. In the months ahead, we'll plan to post more information about the value customers have measured and reported to us from their implementations and upgrades. If you have a great story about return on investment and want to share it, please contact either [email protected]  or [email protected]. We'd love to hear from you.

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• TCO Models: Oracle invites you to the next webcast dedicated to Partners on Oracle Hardware and Solutions

  - by mseika

  The Oracle Hardware and Solutions Webcast Series is a sequence of one-hour Sales-Oriented Web Seminars, dedicated to Oracle Partners. This is your opportunity to learn about Oracle's Servers, Storage and Solutions strategy and portfolio, and their business value for you and your customers. The next appointment is for Wednesday, June 22, at 9am UKT / 10am CET:Total Cost of Ownership Models Examples: How we can sell Oracle HW and SW together, with better TCO, and benefits for both Oracle and the Partner!with Ilkka Vanhanen, Business Development Manager, Oracle EMEA Hardware Strategy Organization, who will talk about:   Concrete examples of the HW/SW TCO Model   Understand the competitive advantage provided by Oracle-on-Oracle Solutions   How Partners get new business from Oracle-on-Oracle Solutions   How Oracle is changing the game in Enterprise IT   Key benefits for both SW Resellers and HW Resellers   To register click here , then click on the “Servers and Solutions Webcasts” tab.          

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• 2/23?????????????? x 2

  - by toshiyuki.sakuramoto

  ????1?????????2/23???????????????????2?????? 2???????????????????! ?????????????????? 1??? ??HP????????????? Oracle E-Business Suite ???????·????? ?Oracle E-Business Suite???????????TCO??? ERP??????????????(????????????)?????????????IT???IFRS?????????????????????????????? ?????????????????????????????????? ????ERP???????????????? E-Business Suite????????????????ERP??????????????????????? ???????????????????···· ???????????10??? 1/27??????? ????????????????IFRS??????????? ??????!! 2??? ??CFO??/???????? ????????????2011 ??????????????CFO????????? ???? ???CFO???????????????????????????????????????? ???????CFO??????????????? ?????????? ?? ???????????????? ????????? ?? ??CFO???????? ??? ?????????????? ????????????? ????????(CFO) ?????????????????? ?????(CFO) ??? ????????????????? ???IBM??????? ??????(CFO) ??? ???????? ??????? ????????????? ??????? ??? ?????????????????? 2??????????????????!!

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• Developing Good Contacts

  There are millions of was you can develop good networking contacts, but you must be open to meeting new people. In the information technology industry, everyone is a potential client. So any place you can meet people is a good place to develop good networking contacts. Here are a few examples Online Discussion Forums – Online forums are a great place to show your knowledge of a subject and allow you to meet people that share your same interests Blog Networks – Allowing others to read your thoughts and comment on them. In addition, you can so the same on other blogs with in the network. Networking Sites – Networking sites are a great way to find new contacts based on your current contacts because you can share common friends, and possibly common interests Volunteering – Volunteering is a great way to meet new contacts, and you can help others at the same time Civic Organizations – Participating in organizations or clubs like the Lions Club, Rotary Club, and religious affiliated organizations because you can meet people of all walks of life, and can share and contribute ideas for common goals Chamber of Commerce – This is another great way to meet contacts especially if you are interested in starting your own business. The chamber is a great way to meet other business oriented people who are always looking to collaborate and improve their business. Family and Friends – Family and friends are another excellent to meet new contacts, because they can always be on the lookout for opportunities for you. For example your brother hears that a friend of his needs a new website, so he gives him your number and highly recommends you. This is really good because the potential client is looking for the service you can perform, and you where already highly recommend.

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• Creating Engaging Online Experiences is Easy and Intuitive for Marketers with Oracle WebCenter Sites 11g

  - by Christie Flanagan

  Last month, we announced the availability of Oracle WebCenter Sites 11g, the latest release of our web experience management solution. This new release is really geared toward enabling marketers and business users to drive customer acquisition and brand loyalty by simplifying the whole process of creating, managing and optimizing engaging online experiences.  To show you just how this works, we’ve created the video below which takes you through the tasks a typical marketer might execute using Oracle WebCenter Sites to manage their online presence -- everything from page editing to page creation, right on through to optimizing the mobile experience and moderating user-generated comments and reviews is covered here. I hope this video has give you a flavor for just how easy and intuitive it is for marketers and other business users to manage engaging and interactive online experiences using Oracle WebCenter Sites.  To see more about the new release, please check out the recording of our launch webcast. On Demand Webcast - Introducing Oracle WebCenter Sites: Transforming the Online Experience Enabling marketers and business users is a key requirement for creating and managing contextually relevant, social, and interactive online experiences. Oracle WebCenter Sites transforms the online experience into one that is simple and intuitive to manage as a content contributor, encourages interaction between site visitors and their social networks, and provides marketers with automated targeting options for optimizing online engagement. View this webcast now to learn more.

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• Why job postings always looking for "rockstars?" [closed]

  - by Xepoch

  I have noticed a recent trend in requesting programmers who are rockstars. I get it, they're looking for someone who is really good at what they do. But why (pray) make the reference to a rockstar? Do these companies really want these traits as a real rockstar? Party all night and wake up to take care of quick business in the morning? Substance abuse, Narcissism with celebrity, Compensation well exceeding their management, Excellent at putting on a short-lived show, Entertainment instead of value, 1 hit (project) wonders or single-genre performers, Et cetera What is wrong with Senior or Principal Software Engineer who has an established and proven passion for the business? Rather do we mean quite the opposite, someone who: rolls up the sleeves and gets to work, takes appropriate direction and helps influence teams, programs in lessons' learned and proper practices, provides timely communication to the whole team, can code and understand multiple languages, understands the science and theory behind computation, Is there a trend to diversify the software engineering ranks? How many software rockstars can you hire before your band starts breaking up? Sure, there are lots of folks doing this stuff on their own, maybe even a rare few who do coding for show, but I wager the majority is for business. I don't see ads for rockstar accountants, or rockstar machinists, or rockstart CFOs. What makes the software programmer and their hiring departments lean towards this kind of job title?

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• The Increasing Focus on Architecture

  - by Bob Rhubart

  If you follow my updates on Twitter or on the OTN ArchBeat page on Facebook you have probably noticed that I'm a regular reader of Joe McKendrick's SOA blog on ZDNet. Usually I'm content to simply share a link on my social networks when I find one of McKendrick's posts interesting. But with a recent post, In the cloud era, let's start calling IT what it is: 'Innovation Team', McKendrick hit on a point that warrants more than a quick link: "IT is no longer just a department full of people who code, build and maintain systems. IT is the business partner that plans and strategizes what types of technology solutions the business needs to move forward." Of course, what McKendrick is describing is an increased focus on architecture. Assuming that McKendrick's assessment is correct — and I do — that expanding focus, from coding, building, and maintaining systems to planning and strategizing technology solutions that serve the business, isn't limited to the organizational level. The individual roles within the IT organization will also have to shift to a more broadly architectural mindset. McKendrick's post references Dr. Irving Wladawsky-Berger's assessment of cloud computing as a critical "third model" of computing to emerge in the 50-year history of Information Technology. As computing itself evolves, the underlying roles that make computing possible must evolve accordingly. That evolution will be defined by an increased focus on architecture.

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• Announcing Oracle Retail Reference Model, Version 2.4

  - by Oracle Retail Documentation Team

  The Oracle Retail Reference Model (RRM) collection of established practice business processes has been updated and re-released as RRM, Version 2.4. A permanent link to the My Oracle Support Document ID, 1145264.1, is available on the right side of this blog, in the Bookmarks section. The Oracle Retail Retail Reference Model (RRM) business process designs are intended to support an implementation of the merchandising, stores, and planning products. These designs are a guide for both the business and implementation teams. They explain some scenarios and factors that need to be considered for a successful implementation. The designs are created for a generic retailer, with some considerations made for hardlines, apparel (softlines), grocery, and telecommunications. Oracle Retail Reference Model 2.4 Doc ID 1145264.1This release includes the following: Updates for particular Oracle Retail application releases since August 2011. Updates per feedback received from process users, including Advanced Inventory Planning flow additions. Improvements in the area of standardized role names and organizational units. Please send any questions, comments, and suggestions to [email protected].

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• Good practice on Visual Studio Solutions

  - by JonWillis

  Hopefully a relativity simple question. I'm starting work on a new internal project to create tractability of repaired devices within the buildings. The database is stored remotely on a webserver, and will be accessed via web API (JSON output) and protected with OAuth. The front end GUI is being done in WPF, and the business code in C#. From this, I see the different layers Presentation/Application/Datastore. There will be code for managing all the authenticated calls to the API, class to represent entities (business objects), classes to construct the entities (business objects), parts for WPF GUI, parts of the WPF viewmodels, and so on. Is it best to create this in a single project, or split them into individual projects? In my heart I say it should be multiple projects. I have done it both ways previously, and found testing to be easier with a single project solution, however with multiple projects then recursive dependencies can crop up. Especially when classes have interfaces to make it easier to test, I've found things can become awkward.

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• The Freemium-Premium Puzzle

  The more time I spend thinking about the value of information, the more I found that digitalizing information significantly changed the 'information markets', potentially in an irreversible manner. The graph at the bottom outlines my current view. The existing business models tend to be the same in the digital and analogue information world, i.e. revenue is derived from a combination of consumers' payments and advertisement. Even monetizing 'meta-information' such as search engines isn't new. Just think of the once popular 'Who'sWho'. What really changed is the price-value ratio. The curve is pushed down, closer to the axis. You pay less for the same, or often even get more for less. If you recall the capabilities I described in relevance of information you will see that there are many additional features available for digital content compared to analogue content. I think this is a good 'blue ocean strategy' by combining existing capabilities in a new way. (Kim W.C. & Mauborgne, R. (2005) Blue Ocean Strategies. Boston: Harvard Business School Publishing.). In addition the different channels of digital information distribution significantly change the value of information. I will touch on this in one of my next blogs. Right now, many information providers started to offer 'freemium' content through digital channels, hoping to get a premium for the 'full' content. No freemium seems to take them out of business, because they are apparently no longer visible in today's most relevant channels of information consumption. But, the more freemium is provided, the lower the premium gets; a truly puzzling situation. To make it worse, channel providers increasingly regard information as a value adding and differentiating activity. Maybe new types of exclusive, strategic alliances will solve the puzzle, introducing new types of 'gate-keepers', which - to me - somehow does not match the spirit of the WWW and the generation Y's perception of information consumption and exchange.

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• Oracle Weblogic 12c for New Projects–Webcast November 7th 2013

  - by JuergenKress

  Fast-growing organizations need to stay agile in the face of changing customer, business or market requirements. Oracle WebLogic Server 12c is the industry's best application server platform that allows you to quickly develop and deploy reliable, secure, scalable and manageable enterprise Java EE applications. WebLogic Server Java EE applications are based on standardized, modular components. WebLogic Server provides a complete set of services for those modules and handles many details of application behavior automatically, without requiring programming. New project applications are created by Java programmers, Web designers, and application assemblers. Programmers and designers create modules that implement the business and presentation logic for the application. Application assemblers assemble the modules into applications that are ready to deploy on WebLogic Server. Build and run high-performance enterprise applications and services with Oracle WebLogic Server 12c, available in three editions to meet the needs of traditional and cloud IT environments. Join us, in this webcast, as we will show you how WebLogic Server 12c helps you building and deploying enterprise Java EE applications with support for new features for lowering cost of operations, improving performance, enhancing scalability. Agenda Oracle WebLogic Server Introduction Application Development on WebLogic Using Java EE Overview of the Application Deployment Process Monitoring Application Performance Q&A November 07th, 2013   9am UTC/11am EET REGISTER NOW WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: education,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• The Oracle EMEA Partner Event of the Year- FREE, LIVE & ONLINE!

  - by Claudia Costa

  New products. New specializations. New opportunities. Find out how you can use them to build your Oracle business even faster and more effectively in 2010/11. The date for your diary is the 29th of June 2010, at 11:00 GMT. And this summer's event is bigger and better than ever. You will learn: What Oracle's acquisition of Sun Microsystems means for your business and your customers How Oracle Specialization can help you grow faster and smarter, and how Oracle partners from across the region are already benefitting Why Oracle's latest technology, applications, middleware and hardware products and solutions offer you unbeatable new business opportunities How Oracle's partner program is evolving to help partners succeed with a live link to the Oracle FY11 Global Partner Kickoff How specialization has helped a former Microsoft executive become one of the world's most successful social entrepreneurs You'll also have the chance to network with Oracle experts and other partners, and download valuable collateral from specially constructed virtual information booths. Plus, at the end of the event, submit your feedback form for the chance to win two passes to Oracle OpenWorld in San Francisco this September! Don't miss out! REGISTER TODAY!  for this exciting, exclusive online event. Visit here for more information and to view the complete agenda We look forward to welcoming you on the 29th of June! Yours sincerely, Stein SurlienSenior Vice President, Alliances & Channels, Oracle EMEA PS. The Oracle PartnerNetwork Days Virtual Event will be followed by "Oracle PartnerNetwork Days Executive Forums", and "Oracle PartnerNetwork Days Satellite Events" in various countries. Please look out for further communications from your local Oracle team.

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• BPM 11g Hands on Training

  - by mseika

  BPM 11g Hands on Training11-14 December 2012, Birmingham (UK) DescriptionThis free hands-on workshop covers the life cycle of a business process from analysis, modeling, simulation, process customization and monitoring using Oracle BPM Suite 11g. The process modeled in the workshop includes integrating with web services, creating complex human workflows with user interfaces for task forms and incorporating rule engine-based decision services. After taking this course on Oracle BPM Suite 11g, you can go onto build industry-focused solutions, customer-facing demos, proof-of-concepts (POCs), pilot implementations and reference architectures. REGISTER NOW Partner Registration Guide Price: FREE Address:Hockley Suite - Oracle OfficesBlythe Valley Business ParkShirley, SolihullWest Midlands B90 8ADUnited Kingdom 11 - 14 December 2012 You will also be able to extend your current SOA implementations with BPMN based business processes.You will have the opportunity to sit the BPM 11g Implementation Specialization exam at the end of the boot camp. The training will finish at 3pm on Friday 14th to allow time for the on-line exam to take place. AgendaThis workshop is 4 days long. 08:30 am: Arrival and sign-in09:00 am: Workshop begins 17:30 pm: Workshop ends (more detail to be provided) Workstation RequirementsAttendees must use their own laptops and it is essential they have the following:           · Minimum 8GB RAM. 40GB free disk space           · VirtualBox (latest version)           ·7zip (required for extracting the VirtualBox image) For more information please contact [email protected].

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• Square Peg Web: Gets you the traffic to where it matters most: Your Website!

  - by demetriusalwyn

  Have you decided to start your business online or is your business not reaching the targeted audience? Come to Square Peg Web; where you will find what you want to make your business reach new heights. The team at Square Peg Web is professionals who understand what you want and make sure you get it right. Our confidence stems from the fact of thousands of satisfied clients who keep referring friends and business associates to us and we do not let our clients down. Many companies promise the sky but how far is does their work live up to the promises? We do not know about the others however, we are sure that we strive to put together all our ideas and thoughts to make your website rank among the top. Web hosting is something that needs to have a personal touch; Square Peg Web customizes everything to suit your requirements so that you do not have to look further. With Square Peg Web you have a host of features to make your Business go viral. Some of the product details that are offered with Square Peg Web are unlimited product options/ variants/ properties giving you an option on price modifiers. You get unlimited customized input fields for your products and you can also Customer-define the prices. Square Peg Web provides you an option of using multiple product images with zoom features and one can also list a particular product in several categories. There are other aspects which make Square Peg Web the best choice for your website needs; every sale of yours’ is important to you and to us. We make sure that each sale is tracked by the product and also the list of bestsellers that appeal to the audience. Other comprehensive statistics of Square Peg Web includes searchable order data, an interface for shipments and order fulfillments, export sales & customer data for usage in a spreadsheet and the ability to export orders to QuickBooks format. With Square Peg Web; Admin Panel is a lot simpler. Administrative access is completely password protected and any changes done are all in real-time. You can have absolute control on the cart from anywhere around the world using your web browser and the topping on the cake is the unlimited amount of admin accounts that can be created for you. Square Peg Web offers you a world of experience with the options of choosing from marketing websites to e-commerce and from customized applications to community oriented sites. Some of the projects which appear in the portfolio of Square Peg Web are Online Marketing Web Sites, E-Commerce Web Sites, customized web applications, Blog designing and programming, video sharing and the option of downloading web sites, online advertisements, flash animation, customer and product support web sites, web site re-designing and planning and complete information architecture.

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• What is the Oracle Utilities Application Framework?

  - by Anthony Shorten

  The Oracle Utilities Application Framework is a reusable, scalable and flexible java based framework which allows other products to be built, configured and implemented in a standard way. Note: Even though the Framework is built in java it can be integrated with COBOL based extensions for backward compatibility. When Oracle Utilities Customer Care & Billing was migrated from V1 to V2, it was decided that the technical aspects of that product be separated to allow for reuse and independence from technical issues. The idea was that all the technical aspects would be concentrated in this separate product (i.e. a framework) and allow all products using the framework to concentrate on delivering superior functionality. The product was named the Oracle Utilities Application Framework (oufw is the product code). The technical components are contained in the Oracle Utilities Application Framework which can be summarized as follows: Metadata - The Oracle Utilities Application Framework is responsible for defining and using the metadata to define the runtime behavior of the product. All the metadata definition and management is contained within the Oracle Utilities Application Framework. UI Management - The Oracle Utilities Application Framework is responsible for defining and rendering the pages and responsible for ensuring the pages are in the appropriate format for the locale. Integration - The Oracle Utilities Application Framework is responsible for providing the integration points to the architecture. Refer to the Oracle Utilities Application Framework Integration Overview for more details Tools - The Oracle Utilities Application Framework provides a common set of facilities and tools that can be used across all products. Technology - The Oracle Utilities Application Framework is responsible for all technology standards compliance, platform support and integration. There are a number of products from the Tax and Utilities Global Business Unit as well as from the Financial Services Global Business Unit that are built upon the Oracle Utilities Application Framework. These products require the Oracle Utilities Application Framework to be installed first and then the product itself installed onto the framework to complete the installation process. There are a number of key benefits that the Oracle Utilities Application Framework provides to these products: Common facilities - The Oracle Utilities Application Framework provides a standard set of technical facilities that mean that products can concentrate in the unique aspects of their markets rather than making technical decisions. Common methods of configuration - The Oracle Utilities Application Framework standardizes the technical configuration process for a product. Customers can effectively reuse the configuration process across products. Multi-lingual and Multi-platform - The Oracle Utilities Application Framework allows the products to be offered in more markets and across multiple platforms for maximized flexibility. Common methods of implementation - The Oracle Utilities Application Framework standardizes the technical aspects of a product implementation. Customers can effectively reuse the technical implementation process across products. Quicker adoption of new technologies - As new technologies and standards are identified as being important for the product line, they can be integrated centrally benefiting multiple products. Cross product reuse - As enhancements to the Oracle Utilities Application Framework are identified by a particular product, all products can potentially benefit from the enhancement. Note: Use of the Oracle Utilities Application Framework does not preclude the introduction of product specific technologies or facilities to satisfy market needs. The framework minimizes the need and assists in the quick integration of a new product specific piece of technology (if necessary). The Framework is not available as a product itself and is bundled with Tax and Utilities Global Business Unit prodicts. At the present time the following products are on the Framework: Oracle Utilities Customer Care And Billing (V2 and above) Oracle Enterprise Taxation Management (V2 and above) Oracle Utilities Business Intelligence (V2 and above) Oracle Utilities Mobile Workforice Management (V2 and above)

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• Throttling in OSB

  - by Knut Vatsendvik

  Technorati Tags: soa,integration,osb,throttling,overload protection A common problem with integration is the risk of overloading a particular web service. When the capacity of a web service is reached and it continues to accept connections, it will most likely start to deteriorate. Fortunately there are 2 techniques, with Oracle Service Bus, that you can apply for protecting this from happening. You can either limit the concurrent number of requests for a Business Service (outbound requests) or you can limit the number of threads processing the requests for a Proxy Service (inbound requests). Limiting the Concurrent Number of Requests Limiting the concurrent requests for a Business Service cannot be set at design time so you have to use the built-in Oracle Service Bus Administration Console to do it (/sbconsole). Follow these steps to enable it: In Change Center, click Create to start a new Session Select Project Explorer, and navigate to the Business Service you want to limit Select the Operational Settings tab of the View a Business Service page In this tab, under Throttling, select the Enable check box. By enabling throttling you Specify a value for Maximum Concurrency Specify a positive integer value for Throttling Queue to backlog messages that has exceeded the message concurrency limit Specify the maximum time in milliseconds for Message Expiration a message can spend in Throttling Queue Click Update Click Active in Change Center to active the new settings If you re-publish the service, it will not overwrite the settings. Only if the resource is renamed or moved, it will. Please note that a throttling queue is an in-memory queue. Messages that are placed in this queue are not recoverable when a server fails or when you restart a server. Limiting the Number of Threads A better approach, in my opinion, is to limit the number of threads that can work with request. Follow these steps to do it: Open the WebLogic Server Console (/console) In Change Center, click Create to start a new Session In the left pane expand Environment and select Work Managers In the Global Work Managers page, click New    Click the Work Manager radio button, then click Next Enter a Name for the new Work Manager, and click Next In the Available Targets list, select server instances or clusters on which you will deploy applications that reference the Work Manager Click Finish. The new Work Manager now appears in the Global Work Managers page. Select the new Work Manager Right next to the Maximum Threads Constraint drop-down box, click New   Click the Maximum Threads Constraint radio button, then click Next Enter a Name and a thread Count to be the maximum size to allocate for requests. Click Next  In the Available Targets list, select server instances or clusters on which you will deploy applications that reference the Work Manager Click Finish Click Save Click Active in Change Center to active your changes.  A restart may be necessary.   Puh! Almost there. Start a new session. Go to the Service Bus Console (/sbconsole) and find your consuming Proxy Service. Click the Edit button of the Transport Configuration tab. Click Next Set the Dispatch Policy to the new Work Manager Click Last Click Save Click Active in Change Center to active your changes. 

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• Today's Links (6/29/2011)

  - by Bob Rhubart

  Event-Driven SOA: Events meet Services | Guido Schmutz Oracle ACE Director Guido Schmutz shows you how to achieve extreme loose coupling within a Service-Oriented Architecture by using event-driven interactions. Misconceptions About Software Architecture | Sanjeev Kumar A concise, to-the-point, and informative article by Sanjeev Kumar. Good Leaders Acknowledge What Can't Be Done - Jeffrey Pfeffer - Harvard Business Review "None of us likes to admit to bad decisions," says Jeffrey Pfeffer. "But imagine how much harder that is for someone who has been chosen to lead a large organization precisely because he or she is thought to have the power to see the future more clearly and chart a wise course." Suboptimal Thinking within Enterprise Architecture | James McGovern McGovern says: "We need to remember that enterprises live and thrive beyond just the current person at the helm." Boundaryless Information Flow | Richard Veryard "If all the boundaries are removed or porous, then the (extended) enterprise or ecosystem becomes like a giant sponge, in which all information permeates the whole," Veryard says. "Some people may think that's a good idea, but it's not what I'd call loose coupling." Coming to a City Near You: Oracle Business Analytics Summits | Rob Reynolds This series of events includes a Technology and Architecture track. New Date for Implementation of Sun Hands-On Course Requirement (Oracle Certification) As announced on the Oracle Certification website, Java Architect, Java Developer, Solaris System Administrator and Solaris Security Administrator certification tracks will include a new mandatory course attendance requirement. VirtualBox 4.0.10 is now available for download | Bob Netherton Netherton shares information on the new release. Updated Technical Best Practices whitepaper | Anthony Shorten The Technical Best Practices whitepaper has been updated with the latest advice. "New advice includes new installation advice, advanced settings, new security settings and advice for both Oracle WebLogic and IBM WebSphere installations," says Shorten. Kscope 11 ADF, AIA and Business Rules | Peter Paul van de Beek Whitehorses Solution Architect Peter Paul van de Beek shares his impressions of KScope11 presentations by Markus Eisele, Sten Vesterli, and Edwin Biemond. Amazon AWS for the learning experience | Andrej Koelewijn "Using AWS changes your expectations how your internal data center should operate," says Koelewijn. BPMN is dead, long live BPEL! (SOA Partner Community Blog) Jürgen Kress shares information -- including a long list of speakers -- for the SOA & BPM Integration Days 2011 conference, October 12th & 13th 2011 in Düsseldorf. InfoQ: HTML5 and the Dawn of Rich Mobile Web Applications James Pearce introduces cross-platform web apps development using HTML5 and web frameworks, such as jQTouch, jQuery Mobile, Sencha Touch, PhoneGap, outlining what makes a good framework. InfoQ: Interview and Book Excerpt: CMMI for Development "Frameworks like TOGAF are used to define an architecture that aligns IT assets and resources to support key business needs and processes of key stakeholders," says SEI's Mike Konrad. "But the individual application systems, capabilities, services, networks, and other IT assets and infrastructure still need to be acquired, developed, or sustained." InfoQ: Architecting a Cloud-Scale Identity Fabric | Eric Olden "The most cited reason for not moving to the cloud is concern about security," says Olden. "In particular, managing user identity and access in the cloud is a tough problem to solve and a big security concern for organizations."

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• They may block off Howard Street—but Oracle OpenWorld is a two-way street.

  - by Oracle Accelerate for Midsize Companies

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 by Jim Lein, Sr. Director, Oracle Accelerate for Midsize Companies “Engineered to Inform and Inspire”—that’s the theme of Oracle OpenWorld 2012. In early October, tens of thousands of attendees will descend on the streets of San Francisco because they share one thing in common: the desire to learn more about Oracle. You might think that’s the way we, Oracle employees, look at this event—as just another opportunity for attendees to learn about what we do. But it’s really a two way street. Every year I’m amazed by how informed and inspired I am by our customers and their companies. Midsize companies buy Oracle to grow. As part of the Oracle Accelerate for Midsize Companies team I get to talk with our partners and business leaders at growing companies almost every day, usually via phone. Oracle OpenWorld presents the perfect opportunity to meet some of them in person, in an informal setting, and in one of the most beautiful cities in the world. The stories our customers tell me about their businesses provide vivid examples of how they have overcome the challenges of managing increasingly complex global operations and growing during uncertain economic conditions. It’s no secret that my favorite session at Oracle OpenWorld (besides Larry Ellison’s keynotes and the Customer Appreciation Event, of course) is the Oracle Accelerate Customer Panel. This year we’re featuring executives from three companies who deployed Oracle ERP rapidly to support their company’s growth: Chris Powell, VP and Corporate Controller of Beats by Dr. Dre, a California based designer and manufacturer of premium headphones (sorry, no free samples), Iñaki Zuazo, CIO of Industrias Juno, a building materials provider based in Spain, Kamran Moosa, Project Coordinator for Spartan Engineering, a provider of engineering and construction support services for an LPG storage project in Texas, and That’s a pretty diverse lineup and it will be interesting to hear the perspectives of both IT and financial project stakeholders. The session, “Oracle Accelerate Customer Case Studies: Rapid Deployment of Oracle Applications”, is at 3:30 pm on Wednesday, October 3, in the Concert room at the Palace Hotel. Oracle loves our hometown of San Francisco and it’s a great place to host Oracle OpenWorld. It’s now San Francisco’s largest conference and the city closes off Howard Street to better accommodate the attendees. Some Bay Area commuters may be inconvenienced for a few days by this closure but the conference brings about $100 million into the local economy. Now that’s a two-way street. More Oracle Accelerate at Oracle OpenWorld “Faster, Better, Cheaper Application Deployment with Oracle Business Accelerators”, Monday, October 1st, 10:45 a.m., Moscone West Room 3016 “Oracle Accelerate and Oracle Business Accelerators for Midsize Companies”, (partners only), Wednesday, October 3, 10:15 a.m., Marriott – Golden Gate B Visit the Oracle Accelerate and Oracle Business Accelerator Kiosk in the Moscone West Exhibit Grounds Download the Focus On Oracle Accelerate for Midsize Companies Focus document /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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• Oracle anuncia la disponibilidad de Oracle Knowledge 8.5

  - by Noelia Gomez

  Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif";} El lanzamiento más completo de la gestión del conocimiento de Oracle ayuda a las organizaciones a ofrecer las respuestas correctas en el momento adecuado a los Agentes y Clientes Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif";} Continuando con su compromiso de ayudar a las organizaciones a ofrecer la mejor experiencia del cliente con la exploración de los datos empresariales, Oracle anunció Oracle Knowledge 8.5, el software líder en la industria del conocimiento que soporta la gestión web de autoservicio, servicio asistido por agente y comunidades de clientes. Oracle Knowledge 8.5 es la versión más completa desde la adquisición de InQuira en octubre de 2011. Se introduce importantes mejoras de productos, análisis de mejora y los avances en el rendimiento y la escalabilidad. Actualmente, las organizaciones entienden la necesidad imperiosa de ofrecer un servicio al cliente consistente y de alta calidad, a través de diferentes canales. Además, las organizaciones reconocen la necesidad de información que sirva para este proceso. Oracle Knowledge 8,5 proactivamente brinda conocimientos relevantes y contextuales en el punto de interacción con los agentes, con los trabajadores del conocimiento y con los clientes - ayudando a aumentar la lealtad del cliente y reducir costes. Al permitir búsquedas a través de una amplia variedad de fuentes, Oracle Knowledge 8,5 amplifica el acceso al conocimiento, una vez oculto en los sistemas múltiples, aplicaciones y bases de datos utilizadas para almacenar contenido empresarial. Nuevas capacidades: AnswerFlow : Oracle Knowledge 8.5 introduce AnswerFlow, una nueva aplicación para la resolución de problemas guiada, diseñado para mejorar la eficiencia, reducir los costes de servicio y proporcionar experiencias de servicio al cliente personalizado. Mejora la analítica del conocimiento: estandarizado en Oracle Business Intelligence Enterprise Edition, el líder en la industria de las soluciones de Business Intelligence, Oracle Knowledge 8.5 proporciona una funcionalidad analítica robusta que se puede adaptar para satisfacer las necesidades únicas de cada negocio. Soporte de idiomas mejorada: Con las capacidades mejoradas en varios idiomas disponibles en Oracle Knowledge 8.5, incluyendo soporte Natural Language Search con 16 Idiomas y búsqueda por palabra clave mejorado para la mayoría de las otras lenguas , las empresas pueden llegar rápidamente a nuevos clientes y, al mismo tiempo, reducir los costes de hacerlo. Mejora la funcionalidad iConnect:Oracle Knowledge 8.5 ofrece iConnect mejorada para una mayor facilidad de uso y rendimiento. Esta aplicación especializada en conocimiento ofrece de forma proactiva un conocimiento contextualizado directamente en las aplicaciones de CRM, permitiendo a los empleados reducir el esfuerzo para servir a los clientes. Estandarización de Plataforma y Tecnología: Oracle Knowledge 8.5 ha sido certificado en tecnologías Oracle, incluyendo Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine y Oracle Exalogic Elastic Cloud, reduciendo el coste y la complejidad para los clientes a administrar los activos de todas las plataformas."Hemos realizado importantes inversiones de desarrollo desde nuestra adquisición de InQuira, y ahora estamos muy orgullosos de anunciar la disponibilidad de estos esfuerzos con el lanzamiento de Oracle Knowledge 8.5, por lo que es más fácil para las organizaciones obtener una ventaja diferencial a un coste total de propiedad significativamente menor ". dijo David Vap,Vicepresident productos de Oracle. Puedes encontrar más información aquí: Oracle Knowledge 8.5 Oracle Customer Experience Oracle WebLogic Server Oracle Business Intelligence Enterprise Edition

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• What Banks Can Learn From An English Teacher’s Advice

  - by Gaurav H

  The earliest definitions I learnt at school pertained to nouns and verbs. Nouns, my teacher said, indicated names of people, things and places. Verbs, the stern lady said, are “action words”. They indicated motion.  The idea for this blog filtered in when I applied these definitions to the entity I most often deal with for my personal financial needs, and think about or relate to from a professional standpoint: ‘a bank’. Noun? It certainly is. At least that’s how I’d had it figured in my head. It used to be a place I visited to get my financial business done. It is the name of an entity I have a business relationship with. But, taking a closer look at how ‘the bank’ has evolved recently makes me wonder. Is it not after all acquiring some shades of a verb? For one, it’s in motion if I consider my mobile device with its financial apps. For another, it’s in ‘quasi-action’ if I consider a highly interactive virtual bank. The point I’m driving at is not semantic. But the words we use and the way we use them are revealing, and can offer tremendous insights into our existing mindsets. I think the same applies to businesses. Banks that first began examining and deconstructing their cherished ‘definitions’ or business models (nouns) were the earliest to adapt, change, and reinvent (verbs). They were able to waltz past disintermediation threats. Though rooted in a ‘brick and mortar’ heritage, their thinking and infrastructure were flexible enough for the digital era. While their physical premises imposed restrictions—opening hours, transaction hours, appointments, waiting time, overcrowding, processing time, clearing time, etc,—their thinking did not. They innovated. Across traditional and new-era channels, they easily slipped in customer services of a differentiated kind: spot loans, deposits with idle account balances, convenient mortgages with multiple liens or collateral, and instant payment options.I believe the most successful banks are those that fit into the rhythm of their customers’ lives rather than forcing their customers to fit into theirs. It was true for banks that existed before the Internet era; it’s true for banks now. I look no further than UBANK, JIBUN and HBOS Germany to make my point. They are resounding successes because they are not trapped in their own definitions of ‘a bank’. They walk with their customers, rather than waiting for their clients to walk-in for services.Back to my English teacher. She once advised me to use more verbs in my composition. Readers relate better to “action” she said. Banks too can profit from her advice. To succeed, they need to interact more. And remain flexible enough to interact with their customers. Sonny Singh is Senior Vice President  and General Manager of the Oracle Financial Services Global Business Unit. He can be reached at sonny.singh AT oracle.com or on twitter @sonnyhsingh

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• Book review (Book 6) - Wikinomics

  - by BuckWoody

  This is a continuation of the books I challenged myself to read to help my career - one a month, for year. You can read my first book review here. The book I chose for November 2011 was: Wikinomics: How Mass Collaboration Changes Everything, by Don Tapscott   Why I chose this Book: I’ve heard a lot about this book - was one of the “must read” kind of business books (many of which are very “fluffy”) and supposedly deals with collaborating using technology - so I want to see what it says about collaborative efforts and how I can leverage them. What I learned: I really disliked this book. I’ve never been a fan of the latest “business book”, and sadly that’s what this felt like to me. A “business book” is what I call a work that has a fairly simple concept to get across, and then proceeds to use various made-up terms, analogies and other mechanisms to fill hundreds of pages doing it. This perception is at my own – the book is pretty old, and these things go stale quickly. The author’s general point (at least what I took away from it) was: Open Source is good, proprietary is bad. Collaboration is the hallmark of successful companies. In my mind, you can save yourself the trouble of reading this work if you get these two concepts down. Don’t get me wrong – open source is awesome, and collaboration is a good thing, especially in places where it fits. But it’s not a panacea as the author seems to indicate. For instance, he continuously uses the example of MySpace to show a “2.0” company, which I think means that you can enter text as well as read it on a web page. All well and good. But we all know what happened to MySpace, and of course he missed the point entirely about this new web environment: low barriers to entry often mean low barriers to exit. And the open, collaborative company being the best model – well, I think we all know a certain computer company famous for phones and music that is arguably quite successful, and is probably one of the most closed, non-collaborative (at least with its customers) on the planet. So that sort of takes away that argument. The reality of business is far more complicated. Collaboration is an amazing tool, and should be leveraged heavily. However, at the end of the day, after you do your research you need to pick a strategy and stick with it. Asking thousands of people to assist you in building your product probably will not work well. Open Source is great – but some proprietary products are quite functional as well, have a long track record, are well supported, and will probably be upgraded. Everything has its place, so use what works where it is needed. There is no single answer, sadly. So did I waste my time reading the book? Did I make a bad choice? Not at all! Reading the opinions and thoughts of others is almost always useful, and it’s important to consider opinions other than your own. If nothing else, thinking through the process either convinces you that you are wrong, or helps you understand better why you are right.

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• Tuesday at OpenWorld: Identity Management

  - by Tanu Sood

  At Oracle OpenWorld? From keynotes, general sessions to product deep dives and executive events, this Tuesday is full of informational, educational and networking opportunities for you. Here’s a quick run-down of what’s happening today: Tuesday, October 2, 2012 KEYNOTE: The Oracle Cloud: Oracle’s Cloud Platform and Applications Strategy 8:00 a.m. – 9:45 a.m., Moscone North, Hall D Leading customers will join Oracle Executive Vice President Thomas Kurian to discuss how Oracle’s innovative cloud solutions are transforming how they manage their business, excite and retain their employees, and deliver great customer experiences through Oracle Cloud. GENERAL SESSION: Oracle Fusion Middleware Strategies Driving Business Innovation 10:15 a.m. – 11:15 a.m., Moscone North - Hall D Join Hasan Rizvi, Executive Vice President of Product in this strategy and roadmap session to hear how developers leverage new innovations in their applications and customers achieve their business innovation goals with Oracle Fusion Middleware. CON9437: Mobile Access Management 10:15 a.m. – 11:15 a.m., Moscone West 3022 The session will feature Identity Management evangelists from companies like Intuit, NetApp and Toyota to discuss how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON9162: Oracle Fusion Middleware: Meet This Year's Most Impressive Customer Projects 11:45 a.m. – 12:45 a.m., Moscone West, 3001 Hear from the winners of the 2012 Oracle Fusion Middleware Innovation Awards and see which customers are taking home a trophy for the 2012 Oracle Fusion Middleware Innovation Award.  Read more about the Innovation Awards here. CON9491: Enhancing the End-User Experience with Oracle Identity Governance applications 11:45 a.m. – 12:45 p.m., Moscone West 3008 Join experts from Visa and Oracle as they explore how Oracle Identity Governance solutions deliver complete identity administration and governance solutions with support for emerging requirements like cloud identities and mobile devices. CON9447: Enabling Access for Hundreds of Millions of Users 1:15 p.m. – 2:15 p.m., Moscone West 3008 Dealing with scale problems? Looking to address identity management requirements with million or so users in mind? Then take note of Cisco’s implementation. Join this session to hear first-hand how Cisco tackled identity management and scaled their implementation to bolster security and enforce compliance. CON9465: Next Generation Directory – Oracle Unified Directory 5:00 p.m. – 6:00 p.m., Moscone West 3008 Get the 360 degrees perspective from a solution provider, implementation services partner and the customer in this session to learn how the latest Oracle Unified Directory solutions can help you build a directory infrastructure that is optimized to support cloud, mobile and social networking and yet deliver on scale and performance. EVENTS: Executive Edge @ OpenWorld: Chief Security Officer (CSO) Summit 10:00 a.m. – 3:00 p.m. If you are attending the Executive Edge at Open World, be sure to check out the sessions at the Chief Security Officer Summit. Former Sr. Counsel for the National Security Agency, Joel Brenner, will be speaking about his new book "America the Vulnerable". In addition, PWC will present a panel discussion on "Crisis Management to Business Advantage: Security Leadership". See below for the complete agenda. PRODUCT DEMOS: And don’t forget to see Oracle identity Management solutions in action at Oracle OpenWorld DEMOgrounds. DEMOS LOCATION EXHIBITION HALL HOURS Access Management: Complete and Scalable Access Management Moscone South, Right - S-218 Monday, October 1 9:30 a.m.–6:00 p.m. 9:30 a.m.–10:45 a.m. (Dedicated Hours) Tuesday, October 2 9:45 a.m.–6:00 p.m. 2:15 p.m.–2:45 p.m. (Dedicated Hours) Wednesday, October 3 9:45 a.m.–4:00 p.m. 2:15 p.m.–3:30 p.m. (Dedicated Hours) Access Management: Federating and Leveraging Social Identities Moscone South, Right - S-220 Access Management: Mobile Access Management Moscone South, Right - S-219 Access Management: Real-Time Authorizations Moscone South, Right - S-217 Access Management: Secure SOA and Web Services Security Moscone South, Right - S-223 Identity Governance: Modern Administration and Tooling Moscone South, Right - S-210 Identity Management Monitoring with Oracle Enterprise Manager Moscone South, Right - S-212 Oracle Directory Services Plus: Performant, Cloud-Ready Moscone South, Right - S-222 Oracle Identity Management: Closed-Loop Access Certification Moscone South, Right - S-221 For a complete listing, keep the Focus on Identity Management document handy. And don’t forget to converse with us while at OpenWorld @oracleidm. We look forward to hearing from you.

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• Oracle Announces Oracle Insurance Policy Administration for Life and Annuity 9.4

  - by helen.pitts(at)oracle.com

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Today's global insurers require the ability to provide higher levels of service and quickly bring to market life insurance and annuity products that not only help them stand out from the competition, but also stay current with local legislation. To succeed, they require agile and flexible core systems that enable them to meet the unique localization requirements of the markets in which they operate, whether in North America, Asia Pacific or the Pan-European Region. The release of Oracle Insurance Policy Administration for Life and Annuity 9.4, announced today, helps insurers meet this need with expanded international market capabilities that enable them to reduce risk and profitably compete wherever their business takes them. It offers expanded multi-language along with unit-linked product and fund processing capabilities that enable regional and global insurers to rapidly configure and deliver localized products – along with providing better service for end users through a single policy admin solution. Key enhancements include: Kanji/Kana language support, pre-defined content, and imperial date processing for the Japanese market New localization flexibility for configuring and managing international mailing addresses along with regional variations for client information Enhanced capability to calculate unit-linked pricing and valuation, in addition to market-based processing and pre-configured unit linked content Expanded role-based security and masking capability to further protect sensitive customer data Enhanced capability to restrict processing specified activities based on time of day and user role, reducing exposure to market timing risks Further capability to eliminate duplicate client records, helping to reduce underwriting risks and enhance servicing through a single view of the client "The ability to leverage a single, rules-driven policy administration system for multiple global operation centers can help insurers realize significant improvements in speed to market, customer service, compliance with regional regulations, and consolidation efforts,” noted Celent's Craig Weber, senior vice president, Insurance. “We believe such initiatives are necessary to help the industry address service and distribution imperatives." Helping our customers meet these mission-critical business imperatives is a key objective for Oracle Insurance. Active, ongoing dialogue with our customers is an important part of the process to help understand how our solutions are and can continue to help them achieve success in the marketplace. I had the opportunity to meet with several of our insurance customers at the Oracle Insurance Policy Administration Client Advisory Board meeting last week in Philadelphia, Penn. (View photos on the Oracle Insurance Facebook page.)   It was a great forum for Oracle Insurance and our clients. Discussion centered on the latest business and IT trends, with opportunities to learn more about the latest release of Oracle Insurance Policy Administration for Life and Annuity and other Oracle Insurance solutions such as data warehousing / business intelligence, while exchanging best practices for product innovation and servicing customers and sales channels. Helen Pitts is senior product marketing manager for Oracle Insurance's life and annuities solutions.

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