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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Why Oracle Retail Merchandise Operations Management?

    - by user801960
    Lara Livgard, Director of Oracle Retail Strategy, explains why retailers should choose Oracle Retail Merchandise Operations Management (MOM), sharing the benefits of the solutions and showcasing customer examples. MOM is a highly proven solution supporting over 275 live customers across the world across a range of vertical markets, through its flexible, modular architecture. The robust functionality and scalable nature of the MOM solutions provide the platform to support retail growth through acquisitions, international expansion and the addition of new formats, assortments and channels. Access this video on our YouTube Channel. Take a look at the Oracle Retail website for more information on Merchandise Operations Management.

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  • Hyper-V Live Migration across Sites!

    - by Ryan Roussel
    One of the great sessions I sat in on at Tech Ed this week was stretching a Windows 2008 R2 Hyper-V  Failover Cluster across sites.  With this ability, you could actually implement a Hyper-V cluster where you could migrate or even Live Migrate VMs across sites.   With this area’s propensity for Hurricanes, this will be a very popular topic for me over the next few months. While this technology is possible today, it’s also very complicated and can be very expensive to implement.    First your WAN connection has to support the ability to trunk your VLAN across both sites in order to Live Migrate.  This means you can’t use a Layer 3 routed connection like MPLS.  It has to be a Metro Ethernet connection or "Dark Fiber”.  Dark Fiber is unused Fiber already in the ground that can be leased from  various providers. Both of these connections would allow you to trunk layer 2 across your WAN.  Cisco does have the ability to trunk layer 2 across a routed connection by muxing the traffic but this is only available in their Nexus product line which has a very steep price tag.   If you are stuck with MPLS or the like and Nexus switching is not a realistic possibility, you will have to implement a multi-subnet cluster in which case Live Migration won’t be possible.  However you can still failover VMs to the remote site with some planning and manual intervention.  The consideration here is that the VMs will be on a different subnet once migrated, so you will have to change the IP addressing of your VMs.  This also has ramifications with DNS and Name resolution to control your down time.  DHCP with Reservations for your VMs is the preferred method to achieve the IP changes as this will automate that part of the process.   Secondly, you will have to have  a mechanism to replicate your storage across both sites.  Many SAN vendors natively support hardware based synchronous and asynchronous replication.  Some even support cluster shared volumes which were introduced in 2008 R2.   If your SANs do not support this natively, there are alternative file based replication products either software based like Double Take or hardware appliance like EMC.  Be sure to check with your vendor on the support of Disk majority if you’re replicating your quorum disk between SANs.   The last consideration is the ability to maintain quorum for your cluster.  If your replication provider does not support Disk Majority through replication, you will have to explore Node Majority with File Share Witness.  This will affect your design as a 3 node cluster with 1 node at the remote site and FSW at the production site would not have the ability to maintain quorum if the production site was lost. MS best practice for this would be to implement an even node cluster with 2 nodes at  each site and the FSW at a third site.   And there you have it.  While some considerations and research goes into implementing this solution, even a multi-subnet solution would be invaluable to organizations in the implementations of “warm” DR sites.

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  • Unity 5.1 audio issues (no sound in back channels)

    - by N0xus
    I've trying to bring in surround sound audio into my project. I've set my computer up to run in 5.1 and when I play a 6 channel audio through windows media player (it's a test audio that does left speaker, right speaker etc) it works fine. However, when I run it through Unity, all I get is the front 3 channels. I've set it in the Edit - project settings - audio to be 5.1 in there. I even set it in code with following: void Start() { AudioSettings.speakerMode = AudioSpeakerMode.Mode5point1; } How ever, when I run a debug line of: print ( AudioSettings.driverCaps); It tells me that Unity is only playing in stereo. Is there something I'm still not doing? I should also add I've ran 10 different tests using the 3D audio pan and spread options. I've set both to either being fully off, half way on and full. Still the same results.

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  • I'm getting unrelated system messages in terminal?

    - by Zed
    For some reason from time to time I keep getting this weird system messages in my working terminal emulator, unrelated to anything I do.For example: [000:000] Browser XEmbed support present: 1 [000:000] Browser toolkit is Gtk2. [000:001] Using Gtk2 toolkit [000:033] Starting client channel. [000:048] Read port file, port=33359 [000:050] Initiated connection to GoogleTalkPlugin [000:154] Socket connection established [000:154] ScheduleOnlineCheck: Online check in 5000ms [000:203] Got cookie response, socket is authorized [000:203] AUTHORIZED; socket handshake complete [005:216] HandleOnlineCheck: Starting check [005:216] HandleOnlineCheck: OK; current state: 3 Failed to open VDPAU backend libvdpau_nvidia.so: cannot open shared object file: No such file or directory After some investigation I concluded that those messages ARE from firefox.However, I didn't start Firefox from terminal. or nsBuiltinDecoderStateMachine::RunStateMachine queuing nsBuiltinDecoder::PlaybackEnded nsBuiltinDecoder::PlaybackEnded mPlayState=3 nsBuiltinDecoderStateMachine::RunStateMachine queuing nsBuiltinDecoder::PlaybackEnded nsBuiltinDecoder::PlaybackEnded mPlayState=3 I have no clue how this ends up in working terminal, any thoughts ?

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  • WebCenter Customer Spotlight: Textron Inc.

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Textron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. The implementation enables Textron’s subsidiaries to adjust more quickly to customer demands,  reduced Website management cost & time to update content on a Website while allowing to integrate its Website updates more closely with social media and mobile platforms. Company OverviewTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Business ChallengesWith numerous subsidiaries and more than 50 public Websites, Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Solution DeployedTextron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. Specifically, Textron: Used Oracle WebCenter Sites to integrate Web experience management capabilities for all Textron brands, including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen Developed Website templates to enable marketing and communications professionals to easily make updates to their Websites, without having to work with IT Reduced Website management costs, as it costs more for IT to coordinate Website updates as opposed to marketing and communications Enabled IT to concentrate on other activities to enhance overall operations for Textron, such as project workflows Acquired a platform that enables marketing teams to integrate their Websites with social media and mobile platforms, allowing subsidiaries to make updates and contact customers anytime and everywhere—including through tablets and smartphones Reduced the time it takes to update content on a Website, including press releases, by enabling communications professionals to make updates directly Developed more appealing visual designs for Websites to help enhance customer purchase Business ResultsThe implementation enabled Textron’s subsidiaries to adjust more quickly to customer demands and Textron’s IT staff to concentrate on other processes, such as writing code and developing new workflows, enabling them to enhance company processes. In addition, Textron can use Oracle WebCenter Sites to integrate its Website updates more closely with social media and mobile platforms, enabling marketing and communications teams to make updates anytime and everywhere. The initiative has enabled Textron to save money by freeing IT up to work on more important tasks, instituting new e-commerce and mobile initiatives to better engage customers, and by ensuring efficient Website management processes to quickly adjust to customer demands.  “We considered a number of products, but chose Oracle WebCenter Sites because it provides the best user interface. We reviewed customer references and analyst reports, and Oracle WebCenter Sites was consistently at the top of the list,” Brad Hof, Manager, Advanced Business Solutions and Web Communications, Textron Inc. Additional Information Tectron Inc. Customer Snapshot Oracle WebCenter Sites

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  • NightHacking Tour Continues - Don't Miss It!

    - by Tori Wieldt
    Java Evangelist Steven Chin (@steveonjava) has been motorcycling across Europe, dropping in on developers and Java User Groups to do some hacking. The visits he has already made are up on the Youtube/Java channel (including James Gosling, Ben Evans, Stephen Colebourne and Trisha Gee).  Steve will be at J-Fall in the Netherlands all day Wednesday, Oct 31. You can watch streaming live and join in on the conversation. (You mean you missed the discussion about long variable names?) Watch for #nighthacking on Twitter. Some upcoming stops on the tour include: Adam Bien (Java Champion and Author) - Friday Nov 2 at 11AM CEST (2AM PST) Andres Almiray (Griffon Founder and Author) - Sunday Nov 4 at 8PM CEST (11AM PST) In total, there will be over 20 different interviews, several JUG visits, and special coverage of J-Fall and Devoxx conferences.You can view the full schedule and watch streaming video at nighthacking.com.

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  • In Social Relationship Management, the Spirit is Willing, but Execution is Weak

    - by Mike Stiles
    In our final talk in this series with Aberdeen’s Trip Kucera, we wanted to find out if enterprise organizations are actually doing anything about what they’re learning around the importance of communicating via social and using social listening for a deeper understanding of customers and prospects. We found out that if your brand is lagging behind, you’re not alone. Spotlight: How was Aberdeen able to find out if companies are putting their money where their mouth is when it comes to implementing social across the enterprise? Trip: One way to think about the relative challenges a business has in a given area is to look at the gap between “say” and “do.” The first of those words reveals the brand’s priorities, while the second reveals their ability to execute on those priorities. In Aberdeen’s research, we capture this by asking firms to rank the value of a set of activities from one on the low end to five on the high end. We then ask them to rank their ability to execute those same activities, again on a one to five, not effective to highly effective scale. Spotlight: And once you get their self-assessments, what is it you’re looking for? Trip: There are two things we’re looking for in this analysis. The first is we want to be able to identify the widest gaps between perception of value and execution. This suggests impediments to adoption or simply a high level of challenge, be it technical or otherwise. It may also suggest areas where we can expect future investment and innovation. Spotlight: So the biggest potential pain points surface, places where they know something is critical but also know they aren’t doing much about it. What’s the second thing you look for? Trip: The second thing we want to do is look at specific areas in which high-performing companies, the Leaders, are out-executing the Followers. This points to the business impact of these activities since Leaders are defined by a set of business performance metrics. Put another way, we’re correlating adoption of specific business competencies with performance, looking for what high-performers do differently. Spotlight: Ah ha, that tells us what steps the winners are taking that are making them winners. So what did you find out? Trip: Generally speaking, we see something of a glass curtain when it comes to the social relationship management execution gap. There isn’t a single social media activity in which more than 50% of respondents indicated effectiveness, which would be a 4 or 5 on that 1-5 scale. This despite the fact that 70% of firms indicate that generating positive social media mentions is valuable or very valuable, a 4 or 5 on our 1-5 scale. Spotlight: Well at least they get points for being honest. The verdict they’re giving themselves is that they just aren’t cutting it in these highly critical social development areas. Trip: And the widest gap is around directly engaging with customers and/or prospects on social networks, which 69% of firms rated as valuable but only 34% of companies say they are executing well. Perhaps even more interesting is that these two are interdependent since you’re most likely to generate goodwill on social through happy, engaged customers. This data also suggests that social is largely being used as a broadcast channel rather than for one-to-one engagement. As we’ve discussed previously, social is an inherently personal media. Spotlight: And if they’re still using it as a broadcast channel, that shows they still fail to understand the root of social and see it as just another outlet for their ads and push-messaging. That’s depressing. Trip: A second way to evaluate this data is by using Aberdeen’s performance benchmarking. The story is both a bit different, but consistent in its own way. The first thing we notice is that Leaders are more effective in their execution of several key social relationship management capabilities, namely generating positive mentions and engaging with “influencers” and customers. Based on the fact that Aberdeen uses a broad set of performance metrics to rank the respondents as either “Leaders” (top 35% in weighted performance) or “Followers” (bottom 65% in weighted performance), from website conversion to annual revenue growth, we can then correlated high social effectiveness with company performance. We can also connect the specific social capabilities used by Leaders with effectiveness. We spoke about a few of those key capabilities last time and also discuss them in a new report: Social Powers Activate: Engineering Social Engagement to Win the Hidden Sales Cycle. Spotlight: What all that tells me is there are rewards for making the effort and getting it right. That’s how you become a Leader. Trip: But there’s another part of the story, which is that overall effectiveness, even among Leaders, is muted. There’s just one activity in which more than a majority of Leaders cite high effectiveness, effectiveness being the generation of positive buzz. While 80% of Leaders indicate “directly engaging with customers” through social media channels is valuable, the highest rated activity among Leaders, only 42% say they’re effective. This gap even among Leaders shows the challenges still involved in effective social relationship management. @mikestilesPhoto: stock.xchng

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  • Preventing Users From Copying Text From and Pasting It Into TextBoxes

    Many websites that support user accounts require users to enter an email address as part of the registration process. This email address is then used as the primary communication channel with the user. For instance, if the user forgets her password a new one can be generated and emailed to the address on file. But what if, when registering, a user enters an incorrect email address? Perhaps the user meant to enter <code>[email protected]</code>, but accidentally transposed the first two letters, entering <code>[email protected]</code>. How can such typos be prevented?The only foolproof way to ensure that the user's entered email address is valid is to send them a validation email upon registering that includes a link that, when visited, activates their account. (This

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  • JSF 2.2, Interceptors 1.2, and JPA 2.1 Replay: Java EE 7 Launch Webinar Technical Breakouts on YouTube

    - by arungupta
    As stated previously (here, here, and here), the On-Demand Replay of Java EE 7 Launch Webinar is already available. You can watch the entire Strategy and Technical Keynote there, and all other Technical Breakout sessions as well. We are releasing the next set of Technical Breakout sessions on GlassFishVideos YouTube channel as well. In this series, we are releasing JSF 2.2, Interceptors 1.2, and JPA 2.1. Here's the JSF 2.2 session: Here's the Interceptors 1.1 session: Here's the JPA 2.1 session: Enjoy watching them over the next few days before we release the next set of videos! And don't forget to download Java EE 7 SDK and try numerous bundled samples.

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  • Die individuelle Lizenz zum Erfolg

    - by A&C Redaktion
    Wer will schon mit anderen über einen Kamm geschoren werden? All unsere Partner sind auf sehr unterschiedliche Bereiche spezialisiert und arbeiten mit einem breiten Spektrum an Kunden, die wiederum eine Vielzahl besonderer Bedürfnisse mitbringen. Dieser Vielfalt entsprechend, bietet Oracle ein ausdifferenziertes Lizenzierungsmodell. Speziell für die unabhängigen Softwarepartner (ISVs) erläutert Senior Channel Manager Sven Jürgens im Gespräch mit Holger Pölzl, welche Form der Lizenzierung zu welchem Vorhaben passt. Neben der klassischen Full Use Lizenz gibt es beispielsweise noch deutlich günstigere Arten, von Application Specific Full Use (ASFU) oder Embedded Software Licensing (ESL) bis hin zu SAAS- oder Hosting-Angeboten. Welches Modell das richtige ist, entscheiden die beiden am liebsten im direkten Gespräch mit dem Partner. Kontaktieren Sie uns: Sven Jürgens und Holger Pölzl.

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  • Oracle WebCenter Quiz

    - by Michael Snow
    Quiz: How many of the following business necessities can you accomplish with Oracle WebCenter? a) Employee On-boarding b) Policies & Procedures c) Regulatory Compliance d) Sales Enablement Dashboards e) Secure Deal Collaboration f) Document & IP Management g) Accounts Payable h) Records Management i) Claims Processing j) Marketing and Brand Management k) Call Center & HelpDesk l) Contract Management m) Collaborative Content Contribution and Sharing Environment n) Enterprise Application, Desktop and Office integration o) Share Content Across Intranet And Extranets p) Combine Content In Composite Applications q) Subject Matter Expert Location r) Personalize Recommendations of Spaces, Documents, Wikis, Blogs, and Topics s) Collaborative Community Websites t) Marketing Driven Websites u) Strategic Web Experience Management v) Online Engagement Optimization w) Create Targeted Online Experiences x) Manage Interactive Social Experiences y) Optimize Multi-Channel Customer Experiences z) End-User Personalization & Syndication aa) ALL OF THE ABOVE!!!  (HINT: CHOOSE THIS ONE!!) bb) NONE OF THE ABOVE Learn More - Join us for a Webcast   Do More with Oracle WebCenter – Expand Beyond Content Management

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  • How to Build Your Own Siri App In a Browser

    - by ultan o'broin
    This post from Applications User Experience team co-worker Mark Vilrokx (@mvilrokx) about building your own Siri-style voice app in a browser using Rails, Chrome, and WolframAlpha is so just good you've now got it thrice! I love these kind of How To posts. They not only show off innovation but inspire others to try it out too. Love the sharing of the code snippets too. Hat tip to Jake at the AppsLab (and now on board with the Applications UX team too) for picking up the original All Things Rails blog post. Oracle Voice & Nuance demo on the Oracle Applications User Experience Usable Apps YouTube Channel Mark recently presented on Oracle Voice at the Oracle Usability Advisory Board on Oracle Voice and Oracle Fusion Applications and opened customers and partners eyes to how this technology can work for their users in the workplace and what's coming down the line! Great job, Mark.

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  • To SYNC or not to SYNC – Part 4

    - by AshishRay
    This is Part 4 of a multi-part blog article where we are discussing various aspects of setting up Data Guard synchronous redo transport (SYNC). In Part 1 of this article, I debunked the myth that Data Guard SYNC is similar to a two-phase commit operation. In Part 2, I discussed the various ways that network latency may or may not impact a Data Guard SYNC configuration. In Part 3, I talked in details regarding why Data Guard SYNC is a good thing, and the distance implications you have to keep in mind. In this final article of the series, I will talk about how you can nicely complement Data Guard SYNC with the ability to failover in seconds. Wait - Did I Say “Seconds”? Did I just say that some customers do Data Guard failover in seconds? Yes, Virginia, there is a Santa Claus. Data Guard has an automatic failover capability, aptly called Fast-Start Failover. Initially available with Oracle Database 10g Release 2 for Data Guard SYNC transport mode (and enhanced in Oracle Database 11g to support Data Guard ASYNC transport mode), this capability, managed by Data Guard Broker, lets your Data Guard configuration automatically failover to a designated standby database. Yes, this means no human intervention is required to do the failover. This process is controlled by a low footprint Data Guard Broker client called Observer, which makes sure that the primary database and the designated standby database are behaving like good kids. If something bad were to happen to the primary database, the Observer, after a configurable threshold period, tells that standby, “Your time has come, you are the chosen one!” The standby dutifully follows the Observer directives by assuming the role of the new primary database. The DBA or the Sys Admin doesn’t need to be involved. And - in case you are following this discussion very closely, and are wondering … “Hmmm … what if the old primary is not really dead, but just network isolated from the Observer or the standby - won’t this lead to a split-brain situation?” The answer is No - It Doesn’t. With respect to why-it-doesn’t, I am sure there are some smart DBAs in the audience who can explain the technical reasons. Otherwise - that will be the material for a future blog post. So - this combination of SYNC and Fast-Start Failover is the nirvana of lights-out, integrated HA and DR, as practiced by some of our advanced customers. They have observed failover times (with no data loss) ranging from single-digit seconds to tens of seconds. With this, they support operations in industry verticals such as manufacturing, retail, telecom, Internet, etc. that have the most demanding availability requirements. One of our leading customers with massive cloud deployment initiatives tells us that they know about server failures only after Data Guard has automatically completed the failover process and the app is back up and running! Needless to mention, Data Guard Broker has the integration hooks for interfaces such as JDBC and OCI, or even for custom apps, to ensure the application gets automatically rerouted to the new primary database after the database level failover completes. Net Net? To sum up this multi-part blog article, Data Guard with SYNC redo transport mode, plus Fast-Start Failover, gives you the ideal triple-combo - that is, it gives you the assurance that for critical outages, you can failover your Oracle databases: very fast without human intervention, and without losing any data. In short, it takes the element of risk out of critical IT operations. It does require you to be more careful with your network and systems planning, but as far as HA is concerned, the benefits outweigh the investment costs. So, this is what we in the MAA Development Team believe in. What do you think? How has your deployment experience been? We look forward to hearing from you!

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  • 64 bit Ubuntu sees half my RAM

    - by koehn
    This is on my AMD FX(tm)-4100 Quad-Core Processor (according to /proc/cpuinfo) on a machine with two 4GB RAM DIMMs. BIOS shows 8GB RAM installed. Any help would be appreciated. RAM: Extreme Performance Sector 5 G Series 8GB DDR3-1333 (PC3-1066) Enhanced Latency Dual Channel Desktop Memory Kit (Two 4GB Memory Modules) MB: GA-78LMT-S2P Socket AM3+ 760G mATX AMD Motherboard CPU: FX 4100 Black Edition 3.6GHz Quad-Core Socket AM3+ Boxed Processor Here's what the software says: $ free total used free shared buffers cached Mem: 3515100 3293656 221444 0 19260 2670352 -/+ buffers/cache: 604044 2911056 Swap: 3650556 90916 3559640 $ uname -a Linux mythbuntu 3.2.0-30-generic #48-Ubuntu SMP Fri Aug 24 16:52:48 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux From lshw: *-memory description: System Memory physical id: 20 slot: System board or motherboard size: 4GiB *-bank:0 description: DIMM 1066 MHz (0.9 ns) product: None vendor: None physical id: 0 serial: None slot: A0 size: 2GiB width: 64 bits clock: 1066MHz (0.9ns) *-bank:1 description: DIMM 1066 MHz (0.9 ns) product: None vendor: None physical id: 1 serial: None slot: A1 size: 2GiB width: 64 bits clock: 1066MHz (0.9ns)

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  • Shortcut to switch between Analog Stereo output & HDMI audio output

    - by iJeeves
    To switch to HDMI audio output (of monitor) and back to normal audio output from system audio jack (for headphones, as my monitor doesn't have audio out), I find myself opening up sound preferences and selecting the right channel everytime. Is there any way I can create a toggle button in the panel or assign some shortcut key to toggle since I do the switching so often. :aplay -l **** List of PLAYBACK Hardware Devices **** card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: Intel [HDA Intel], device 3: HDMI 0 [HDMI 0] Subdevices: 0/1 Subdevice #0: subdevice #0 card 0: Intel [HDA Intel], device 7: STAC92xx Digital [STAC92xx Digital] Subdevices: 1/1 Subdevice #0: subdevice #0

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  • Online accounts advanced setting with Empathy (13.10)

    - by uruloke
    the new online accounts doesn't have the advanced settings as the empathy accounts had. How do i change the google server to connect to? i read here: https://wiki.gnome.org/Empathy/FAQ I can't connect to my Google Talk account Your router is probably blocking DNS SRV requests. If possible you should try to fix it. If you can't, the easiest work around is to set "talk.google.com" in the "Server" field of the advanced section of the account. So i think this might fix my problem, or maybe just an option to shift the port it connects to. and is there anyone that knows how to use join any IRC channels with Empathy? i have installed the plugin, but i don't know how to join a channel.

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  • Get Creative soundcard working correctly

    - by schwiz
    I am trying to get sound going on my fresh install of 10.10. I have a creative fatlity branded sound card. My ALSA information. Most things seems to be working out of the box, once I turned off my onboard sound in my BIOS the soundcard kicked in. However, the system sounds aren't working (I love those drums and the road runner sound when you press backspace). Also, with a 7.1 setup my center channel and subwoofer don't work at all. All other channels are working like a champ. So I am trying to accomplish two things, get system sounds working and get center/sub channels working. How should I try to fix this?

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  • Registration Open Now! Virtual Developer Day: Oracle ADF Development

    - by Greg Jensen
    Is your organization looking at developing Web or Mobile application based upon the Oracle platform?  Oracle is offering a virtual event for Developer Leads, Managers and Architects to learn more about developing Web, Mobile and beyond based on Oracle applications. This event will provide sessions that range from introductory to deep dive covering Oracle's strategic framework for developing multi-channel enterprise applications for the Oracle platforms. Multiple tracks cover every interest and every level and include live online Q&A chats with Oracle's technical staff.   For Registration and Information, please follow the link HERE Sign up for one of the following events below Americas - Tuesday - November 19th / 9am to 1pm PDT / 12pm to 4pm EDT / 1pm to 5pm BRT APAC - Thursday - November 21st / 10am - 1:30pm IST (India) / 12:30pm - 4pm SGT (Singapore) / 3:30pm -7pm AESDT EMEA - Tuesday - November 26th / 9am - 1pm GMT / 1pm - 5pm GST / 2:30pm -6:30pm IST

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  • Manual bootstrapping with Juju on VPS

    - by aaronfc
    I recently bought a VPS (OpenVZ) with Ubuntu 13.04. Lately I've read about Juju and I thought it would match my needs on my brand new VPS as I want to easily configure Hadoop, Wordpress, Graphite and other services. I tried the juju-local approach but I got an error while installing it: http://paste.ubuntu.com/6373143/ So I got to #juju IRC channel and I was told to use "Manual bootstrapping" and create a question here in order to get more info as it seems is something under development. Could anybody help me getting Juju to work on my VPS? Did any had the same problem? Thanks in advance! EDIT: After some more research (and after reading my own question) I think I should clarify a little more the situation. What I want is a manual provider to allow me manage my VPS from Juju. I know there might be a work in progress and I would appreciate any info regarding it's state and any possible solution :)

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  • Not able to suspend or hibernate

    - by Tim
    My Ubuntu 10.10 on my laptop Lenovo T400 is not able to suspend or hibernate. Whenever I click Suspend or Hibernate, the moon LED on the bottom of the lid flashes a few seconds, the screen quickly shows something like "some devices fail to suspend, error 5", and then the moon LED goes off and the display still has ambient light illumination. I suppose in suspend or hibernation state, the display should have no illumination, just like when the laptop is turned off, right? If I press any key, the unlock screen dialogue will pop out. I searched a little on the internet, and installed 'acpi-support' according to some advice but it does not help. Any suggestions to solve this problem? Thanks and regards! ADDED: Laptop specifications: CPU Intel Mobile Core 2 Duo P8800 @ 2.66GHz Penryn 45nm Technology RAM 1.9GB Single-Channel DDR3 @ 532MHz (7-7-7-20) Motherboard LENOVO 2764CTO (None) Graphics ThinkPad Display 1440x900 @ 1440x900 ATI Mobility Radeon HD 3400 Series (Lenovo) Hard Drives 244GB Western Digital WDC WD2500BEVS-08VAT2 (SATA) Optical Drives HL-DT-ST DVDRAM GSA-U20N AZCDW EFCPUZ452 SCSI CdRom Device AZCDW EFCPUZ452 SCSI CdRom Device Audio Conexant 20561 SmartAudio HD

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  • ArchBeat Link-o-Rama Top 10 for November 2012

    - by Bob Rhubart
    Every day ArchBeat searches the web for content created by and for community members, and then shares that content via social media. Here's the list of the Top 10 most popular items posted on the OTN ArchBeat Facebook Page for November 2012. One-Stop Shop for Oracle Webcasts Webcasts can be a great way to get information about Oracle products without having to go cross-eyed reading yet another document off your computer screen. Oracle's new Webcast Center offers selectable filtering to make it easy to get to the information you want. Yes, you have to register to gain access, but that process is quick, and with over 200 webcasts to choose from you know you'll find useful content. OAM/OVD JVM Tuning Vinay from the Oracle Fusion Middleware Architecture Group (otherwise known as the A-Team) shares a process for analyzing and improving performance in Oracle Virtual Directory and Oracle Access Manager. White Paper: Oracle Exalogic Elastic Cloud: Advanced I/O Virtualization Architecture for Consolidating High-Performance Workloads This new white paper by Adam Hawley (with contributions from Yoav Eilat) describes in great detail the incorporation into Oracle Exalogic of virtualized InfiniBand I/O interconnects using Single Root I/O Virtualization (SR-IOV) technology. Architected Systems: "If you don't develop an architecture, you will get one anyway..." "Can you build a system without taking care of architecture?," asks Manuel Ricca. "You certainly can. But inevitably the system will be unbalanced, neglecting the interests of key stakeholders, and problems will soon emerge." Backup and Recovery of an Exalogic vServer via rsync "On Exalogic a vServer will consist of a number of resources from the underlying machine," says the man known only as Donald. "These resources include compute power, networking and storage. In order to recover a vServer from a failure in the underlying rack all of these components have to be thoughts about. This article only discusses the backup and recovery strategies that apply to the storage system of a vServer." This Week on the OTN Architect Community Home Page Make time to check out this week's features on the OTN Solution Architect Homepage, including: SOA Practitioner Guide: Identifying and Discovering Services Technical article by Yuli Vasiliev on Setting Up, Configuring, and Using an Oracle WebLogic Server Cluster Podcast: Are You Future Proof? Clustering ODI11g for High-Availability Part 1: Introduction and Architecture | Richard Yeardley "JEE agents can be deployed alongside, or instead of, standalone agents," says Rittman Meade's Richard Yeardley. "But there is one key advantage in using JEE agents and WebLogic – when you deploy JEE agents as part of a WebLogic cluster they can be configured together to form a high availability cluster." Learn more in Yeardley's extensive post. OIM 11g : Multi-thread approach for writing custom scheduled job | Saravanan V S Saravanan shares insight and expertise relevant to "designing and developing an OIM schedule job that uses multi threaded approach for updating data in OIM using APIs." How to Create Virtual Directory in Weblogic Server | Zeeshan Baig Oracle ACE Zeeshan Baig shows you how in six easy steps. SOA Galore: New Books for Technical Eyes Only Shake up up your technical skills with this trio of new technical books from community members covering SOA and BPM. Thought for the Day "Humans are the best value in computers -- where else can you get a non-linear computer weighing only about 160lbs, having a billion binary decision elements, that can be mass-produced by unskilled labour?" — Anonymous Source: SoftwareQuotes.com

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  • Atheros 922 PCI WIFI is disabled in Unity but enabled in terminal - How to get it to work?

    - by zewone
    I am trying to get my PCI Wireless Atheros 922 card to work. It is disabled in Unity: both the network utility and the desktop (see screenshot http://www.amisdurailhalanzy.be/Screenshot%20from%202012-10-25%2013:19:54.png) I tried many different advises on many different forums. Installed 12.10 instead of 12.04, enabled all interfaces... etc. I have read about the aht9 driver... The terminal shows no hw or sw lock for the Atheros card, nevertheless, it is still disabled. Nothing worked so far, the card is still disabled. Any help is much appreciated. Here are more tech details: myuser@adri1:~$ sudo lshw -C network *-network:0 DISABLED description: Wireless interface product: AR922X Wireless Network Adapter vendor: Atheros Communications Inc. physical id: 2 bus info: pci@0000:03:02.0 logical name: wlan1 version: 01 serial: 00:18:e7:cd:68:b1 width: 32 bits clock: 66MHz capabilities: pm bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath9k driverversion=3.5.0-17-generic firmware=N/A latency=168 link=no multicast=yes wireless=IEEE 802.11bgn resources: irq:18 memory:d8000000-d800ffff *-network:1 description: Ethernet interface product: VT6105/VT6106S [Rhine-III] vendor: VIA Technologies, Inc. physical id: 6 bus info: pci@0000:03:06.0 logical name: eth0 version: 8b serial: 00:11:09:a3:76:4a size: 10Mbit/s capacity: 100Mbit/s width: 32 bits clock: 33MHz capabilities: pm bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=via-rhine driverversion=1.5.0 duplex=half latency=32 link=no maxlatency=8 mingnt=3 multicast=yes port=MII speed=10Mbit/s resources: irq:18 ioport:d300(size=256) memory:d8013000-d80130ff *-network DISABLED description: Wireless interface physical id: 1 bus info: usb@1:8.1 logical name: wlan0 serial: 00:11:09:51:75:36 capabilities: ethernet physical wireless configuration: broadcast=yes driver=rt2500usb driverversion=3.5.0-17-generic firmware=N/A link=no multicast=yes wireless=IEEE 802.11bg myuser@adri1:~$ sudo rfkill list all 0: hci0: Bluetooth Soft blocked: no Hard blocked: no 1: phy1: Wireless LAN Soft blocked: no Hard blocked: yes 2: phy0: Wireless LAN Soft blocked: no Hard blocked: no myuser@adri1:~$ dmesg | grep wlan0 [ 15.114235] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready myuser@adri1:~$ dmesg | egrep 'ath|firm' [ 14.617562] ath: EEPROM regdomain: 0x30 [ 14.617568] ath: EEPROM indicates we should expect a direct regpair map [ 14.617572] ath: Country alpha2 being used: AM [ 14.617575] ath: Regpair used: 0x30 [ 14.637778] ieee80211 phy0: >Selected rate control algorithm 'ath9k_rate_control' [ 14.639410] Registered led device: ath9k-phy0 myuser@adri1:~$ dmesg | grep wlan1 [ 15.119922] IPv6: ADDRCONF(NETDEV_UP): wlan1: link is not ready myuser@adri1:~$ lspci -nn | grep 'Atheros' 03:02.0 Network controller [0280]: Atheros Communications Inc. AR922X Wireless Network Adapter [168c:0029] (rev 01) myuser@adri1:~$ sudo ifconfig eth0 Link encap:Ethernet HWaddr 00:11:09:a3:76:4a inet addr:192.168.2.2 Bcast:192.168.2.255 Mask:255.255.255.0 inet6 addr: fe80::211:9ff:fea3:764a/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:5457 errors:0 dropped:0 overruns:0 frame:0 TX packets:2548 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:3425684 (3.4 MB) TX bytes:282192 (282.1 KB) lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:590 errors:0 dropped:0 overruns:0 frame:0 TX packets:590 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:53729 (53.7 KB) TX bytes:53729 (53.7 KB) myuser@adri1:~$ sudo iwconfig wlan0 IEEE 802.11bg ESSID:off/any Mode:Managed Access Point: Not-Associated Tx-Power=off Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:on lo no wireless extensions. eth0 no wireless extensions. wlan1 IEEE 802.11bgn ESSID:off/any Mode:Managed Access Point: Not-Associated Tx-Power=0 dBm Retry long limit:7 RTS thr:off Fragment thr:off Encryption key:off Power Management:off myuser@adri1:~$ lsmod | grep "ath9k" ath9k 116549 0 mac80211 461161 3 rt2x00usb,rt2x00lib,ath9k ath9k_common 13783 1 ath9k ath9k_hw 376155 2 ath9k,ath9k_common ath 19187 3 ath9k,ath9k_common,ath9k_hw cfg80211 175375 4 rt2x00lib,ath9k,mac80211,ath myuser@adri1:~$ iwlist scan wlan0 Failed to read scan data : Network is down lo Interface doesn't support scanning. eth0 Interface doesn't support scanning. wlan1 Failed to read scan data : Network is down myuser@adri1:~$ lsb_release -d Description: Ubuntu 12.10 myuser@adri1:~$ uname -mr 3.5.0-17-generic i686 ![Schizophrenic Ubuntu](http://www.amisdurailhalanzy.be/Screenshot%20from%202012-10-25%2013:19:54.png) Any help much appreciated... Thanks, Philippe 31-10-2012 ... I have some more updates. When I do the following command it does see my Wifi router... So even if it is still disabled... the card seems to work and see the router (ESSID:"5791BC26-CE9C-11D1-97BF-0000F81E") See below: sudo iwlist wlan1 scanning wlan1 Scan completed : Cell 01 - Address: 00:19:70:8F:B0:EA Channel:10 Frequency:2.457 GHz (Channel 10) Quality=51/70 Signal level=-59 dBm Encryption key:on ESSID:"5791BC26-CE9C-11D1-97BF-0000F81E" Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s 9 Mb/s; 12 Mb/s; 18 Mb/s Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s Mode:Master Extra:tsf=000000025dbf2188 Extra: Last beacon: 108ms ago IE: Unknown: 002035373931424332362D434539432D313144312D393742462D3030303046383145 IE: Unknown: 010882848B960C121824 IE: Unknown: 03010A IE: Unknown: 0706424520010D14 IE: IEEE 802.11i/WPA2 Version 1 Group Cipher : TKIP Pairwise Ciphers (2) : CCMP TKIP Authentication Suites (1) : PSK IE: Unknown: 2A0100 IE: Unknown: 32043048606C IE: Unknown: DD180050F2020101030003A4000027A4000042435E0062322F00 IE: Unknown: DD0900037F01010000FF7F IE: Unknown: DD0A00037F04010000000000

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  • Going by the eBook

    - by Tony Davis
    The book and magazine publishing world is rapidly going digital, and the industry is faced with making drastic changes to their ways of doing business. The sudden take-up of digital readers by the book-buying public has surprised even the most technological-savvy of the industry. Printed books just aren't selling like they did. In contrast, eBooks are doing well. The ePub file format is the standard around which all publishers are converging. ePub is a standard for formatting book content, so that it can be reflowed for various devices, with their widely differing screen-sizes, and can be read offline. If you unzip an ePub file, you'll find familiar formats such as XML, XHTML and CSS. This is both a blessing and a curse. Whilst it is good to be able to use familiar technologies that have been developed to a level of considerable sophistication, it doesn't get us all the way to producing a viable publication. XHTML is a page-description language, not a book-description language, as we soon found out during our initial experiments, when trying to specify headers, footers, indexes and chaptering. As a result, it is difficult to predict how any particular eBook application will decide to render a book. There isn't even a consensus as to how the cover image is specified. All of this is awkward for the publisher. Each book must be created and revised in a form from which can be generated a whole range of 'printed media', from print books, to Mobi for kindles, ePub for most Tablets and SmartPhones, HTML for excerpted chapters on websites, and a plethora of other formats for other eBook readers, each with its own idiosyncrasies. In theory, if we can get our content into a clean, semantic XML form, such as DOCBOOKS, we can, from there, after every revision, perform a series of relatively simple XSLT transformations to output anything from a HTML article, to an ePub file for reading on an iPad, to an ICML file (an XML-based file format supported by the InDesign tool), ready for print publication. As always, however, the task looks bigger the closer you get to the detail. On the way to the utopian world of an XML-based book format that encompasses all the diverse requirements of the different publication media, ePub looks like a reasonable format to adopt. Its forthcoming support for HTML 5 and CSS 3, with ePub 3.0, means that features, such as widow-and-orphan controls, multi-column flow and multi-media graphics can be incorporated into eBooks. This starts to make it possible to build an "app-like" experience into the eBook and to free publishers to think of putting context before container; to think of what content is required, be it graphical, textual or audio, from the point of view of the user, rather than what's possible in a given, traditional book "Container". In the meantime, there is a gap between what publishers require and what current technology can provide and, of course building this app-like experience is far from plain sailing. Real portability between devices is still a big challenge, and achieving the sort of wizardry seen in the likes of Theodore Grey's "Elements" eBook will require some serious device-specific programming skills. Cheers, Tony.

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  • Auf Erfolg spezialisiert

    - by A&C Redaktion
    Spezialisierung kommt an. So lautet kurz gefasst die Bilanz, die Oracle Alliances & Channel jetzt, nach gut einem Jahr Laufzeit des OPN Spezialisierungsprogramms, gezogen hat. Das Wichtigste auf einen Blick: über 400 Unternehmen in 65 Ländern in Europa, Afrika und dem Nahen Osten sind bereits spezialisierte Oracle Partner270 davon haben das Platin-Level erreichtinsgesamt erfolgten über 560 Spezialisierungensomit sind 14.400 spezialisierte Fachkräfte im OPN Netzwerk tätig und das in 65 Ländern der EMEA-Region Als Grund dafür dass die Sepzialisierungsangebote so gut ankommen, nennt Stein Surlien, dass sich Partner "besser vom Wettbewerb abheben und für ihr spezifisches Fachwissen anerkannt" werden. Weitere Fakten, Stimmen und Einschützungen finden Sie in der aktuellen Pressemitteilung.

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