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  • How to Build a Website Into a Cash Cow

    There are myriads of people who have all discovered that a lot of money stands to be made on the internet. Their main problem however is that they do not know how to build a website from the ground up, and turn it into a prospective business.

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Data Mining Introduction

    Many people that work for years with SQL Server never use the Data Mining. This article has the objective to introduce them to this magic and exciting new world. 24% of devs don’t use database source control – make sure you aren’t one of themVersion control is standard for application code, but databases haven’t caught up. So what steps can you take to put your SQL databases under version control? Why should you start doing it? Read more to find out…

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  • Could not display chart. The control is not properly registered. (4 replies)

    I've seen other people raise this in searching the web but can't find any definitive answers so apologies if this has been answered previously (but please point me in that direction). I have two XP Pro SP2 workstations one works fine in that it shows the result graphs in ACT (v1.0.536.0) and the other gives the error &quot;Could not display chart. The control is not properly registered.&quot;. Both systems ...

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  • Introduction To Web And Flash Design

    An Introduction to Flash and Web Design This is the time of the Internet. People from all parts of the world make use of the Internet as a method to sell, buy, learn, advertise, and for many other f... [Author: Max Nielsen - Web Design and Development - August 24, 2009]

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  • WebCenter Customer Spotlight: Guizhou Power Grid Company

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryGuizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion. The business objectives were to consolidate information contained in disparate systems into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information. Guizhou Power Grid Company saved more than US$693,000 in storage costs, reduced  average search times from 180 seconds to 5 seconds and solved 80% to 90% of technology and maintenance issues by searching the Oracle WebCenter Content management system. Company OverviewA wholly owned subsidiary of China Southern Power Grid Company Limited, Guizhou Power Grid Company is responsible for power grid planning, construction, management, and power distribution in Guizhou Province, serving 39 million people. Giuzhou has 49,823 employees and an annual revenue of over $5 Billion. Business ChallengesThe business objectives were to consolidate information contained in disparate systems, such as the customer relationship management and power grid management systems, into a single knowledge repository and provide a safe and efficient way for staff and managers to access, query, share, manage, and store business information. Solution DeployedGuizhou Power Grid Company  implemented Oracle WebCenter Content to build a content management system that enabled the secure, integrated management and storage of information, such as documents, records, images, Web content, and digital assets. The content management solution was integrated with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site. Business Results Saved more than US$693,000 in storage costs and shortened the material distribution time by integrating the knowledge management solution with the power grid, customer service, maintenance, and other business systems, as well as the corporate Web site Enabled staff to search 31,650 documents using catalogs, multidimensional attributes, and knowledge maps, reducing average search times from 180 seconds to 5 seconds and saving approximately 1,539 hours in annual search time Gained comprehensive document management, format transformation, security, and auditing capabilities Enabled users to upload new documents and supervisors to check the accuracy of these documents online, resulting in improved information quality control Solved 80% to 90% of technology and maintenance issues by searching the Oracle content management system for information, ensuring IT staff can respond quickly to users’ technical problems Improved security by using role-based access controls to restrict access to confidential documents and information Supported the efficient classification of corporate knowledge by using Oracle’s metadata functions to collect, tag, and archive documents, images, Web content, and digital assets “We chose Oracle WebCenter Content, as it is an outstanding integrated content management platform. It has allowed us to establish a system to access, query, share, manage, and store our corporate assets. This has laid a solid foundation for Guizhou Power Grid Company to improve management practices.” Luo Sixi, Senior Information Consultant, Guizhou Power Grid Company Additional Information Guizhou Power Grid Company Customer Snapshot Oracle WebCenter Content

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  • Are shorter URLS better for SEO?

    - by articlestack
    Many people shorten their URLs. But as per my understanding it creates overhead of extra redirection, other can not guess about the target article with their url, and it should be less friendly for "inurl:..." type search. Should I shorten the URLs of my sites? Is there any advantage with short URLs besides the fact that they take fewer characters in anchor tags on the page (good for site loading)?

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  • List of Open Source Java Games for Android

    - by BluFire
    I'm wondering if there are any more opensource games than the ones that you can plainly see when you search a list of open source games for android on google. Such as, is there a good website that has compiled open source games? I don't want an answer of "go google it" or "en.wikipedia.org/wiki/List_of_open_source_Android_applications" it gets really annoying on posts when people just give lazy answers.

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  • Does anyone know anything about .com.au domains?

    - by Paul
    I have a website that allows people to search for instructors. It's currently working in the USA and UK. I'm wanting to start marketing the website to the Australian market, and so have been looking at registering a .com.au domain name. What is the best way about doin this as it doesn't seem particularly simple? Apparently I need an ABN or an Australian company but as I'm not an Australian citizen this presumably would be impossible?

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  • ArchBeat Link-o-Rama for 2012-06-05

    - by Bob Rhubart
    Why is enterprise software often so complicated? | Rajesh Raheja rraheja.wordpress.com Rajesh Raheja shares "a few examples of requirements that lead to creation of complex platform infrastructures that up the complex enterprise software." Educause Top-Ten IT Issues - the most change in a decade or more | Cole Clark blogs.oracle.com Cole Clark discusses why "higher education IT must change in order to fully realize the potential for transforming the institution, and therefore it's people must learn new skills, understand and accept new ways of solving problems, and not be tied down by past practices or institutional inertia." Oracle VM RAC template - what it took | Wim Coekaerts blogs.oracle.com Wim Coekaerts shares an example that shows how easy it is to deploy a complete Oracle RAC cluster with Oracle VM. Oracle Cloud and Oracle Platinum Services Announcements oracle.com Featuring Larry Ellison and Mark Hurd. Wednesday, June 06, 2012. 1:00 p.m. PT – 2:30 p.m. PT Creating an Oracle Endeca Information Discovery 2.3 Application Part 1 : Scoping and Design | Mark Rittman www.rittmanmead.com Oracle ACE Director Mark Rittman launches a new series that dives into "the various stages in building a simple Oracle Endeca Information Discovery application, using the recent Endeca Information Discovery 2.3 release." Introducing Decision Tables in the SOA Suite 11g | Lucas Jellama technology.amis.nl Oracle ACE Director Lucas Jellema demonstrates how "the decision table can be put to good use to implement the business logic behind the classical game of Rock, Paper and Scissors." Application integration: reorganise, recycle, repurpose | Andrew Clarke radiofreetooting.blogspot.com "Integration is a topic which is in everybody's baliwick," says Oracle ACE Andrew Clarke. "The business people want to get the best value from their existing IT investments. The architects need to understand the interfaces between the silos and across the layers. The developers have to implement it." Using XA Transactions in Coherence-based Applications | Jonathan Purdy blogs.oracle.com Purdy shares "a few common approaches when integrating Coherence into applications via the use of an application server's transaction manager." Thought for the Day "The difficulty lies, not in the new ideas, but in escaping from the old ones..." — John Maynard Keynes (June 5, 1883 - April 4, 1946) Source: Quotations Page

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  • What types of objects are useful in SQL CLR?

    - by Greg Low
    I've had a number of people over the years ask about whether or not a particular type of object is a good candidate for SQL CLR integration. The rules that I normally apply are as follows: Database Object Transact-SQL Managed Code Scalar UDF Generally poor performance Good option when limited or no data-access Table-valued UDF Good option if data-related Good option when limited or no data-access Stored Procedure Good option Good option when external access is required or limited data access DML...(read more)

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  • SQL: empty string vs NULL value

    - by Jacek Prucia
    I know this subject is a bit controversial and there are a lot of various articles/opinions floating around the internet. Unfortunatelly, most of them assume the person doesn't know what the difference between NULL and empty string is. So they tell stories about surprising results with joins/aggregates and generally do a bit more advanced SQL lessons. By doing this, they absolutely miss the whole point and are therefore useless for me. So hopefully this question and all answers will move subject a bit forward. Let's suppose I have a table with personal information (name, birth, etc) where one of the columns is an email address with varchar type. We assume that for some reason some people might not want to provide an email address. When inserting such data (without email) into the table, there are two available choices: set cell to NULL or set it to empty string (''). Let's assume that I'm aware of all the technical implications of choosing one solution over another and I can create correct SQL queries for either scenario. The problem is even when both values differ on the technical level, they are exactly the same on logical level. After looking at NULL and '' I came to a single conclusion: I don't know email address of the guy. Also no matter how hard i tried, I was not able to sent an e-mail using either NULL or empty string, so apparently most SMTP servers out there agree with my logic. So i tend to use NULL where i don't know the value and consider empty string a bad thing. After some intense discussions with colleagues i came with two questions: am I right in assuming that using empty string for an unknown value is causing a database to "lie" about the facts? To be more precise: using SQL's idea of what is value and what is not, I might come to conclusion: we have e-mail address, just by finding out it is not null. But then later on, when trying to send e-mail I'll come to contradictory conclusion: no, we don't have e-mail address, that @!#$ Database must have been lying! Is there any logical scenario in which an empty string '' could be such a good carrier of important information (besides value and no value), which would be troublesome/inefficient to store by any other way (like additional column). I've seen many posts claiming that sometimes it's good to use empty string along with real values and NULLs, but so far haven't seen a scenario that would be logical (in terms of SQL/DB design). P.S. Some people will be tempted to answer, that it is just a matter of personal taste. I don't agree. To me it is a design decision with important consequences. So i'd like to see answers where opion about this is backed by some logical and/or technical reasons.

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  • What should come first: testing or code review?

    - by Silver Light
    Hello! I'm quite new to programming design patterns and life cycles and I was wondering, what should come first, code review or testing, regarding that those are done by separate people? From the one side, why bother reviewing code if nobody checked if it even works? From the other, some errors can be found early, if you do the review before testing. Which approach is recommended and why? Thank you!

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  • What should I do to scale out an high-traffic website?

    - by makerofthings7
    What Best Practices should be undertaken for a Website that needs to "scale out" to handle capacity? This is especially relevant now that people are considering the cloud, but may be missing out on the fundamentals. I'm interested in hearing about anything you consider a best practice from development-level tasks, to infrastructure, to management. Use your best judgement when posting multiple answers, since it may make sense to post them separately for voting purposes. (hint: you'll likely get more reputation points for many small answers than one large answer)

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  • How to Easily Watch Netflix and Hulu From Anywhere in the World

    - by Taylor Gibb
    Ever wanted to access an online web service, only to find it’s only available to those people living in the United States? Read on to find out how you can get around this restriction by changing one simple setting in Windows. How to Banish Duplicate Photos with VisiPic How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It?

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  • In esenthel engine how can I remove some object from Gui class?

    - by Gajet
    I know many people in this site may not know esenthel engine at all and my question may be better answered at engine forum but I'm putting it here to share the name of a real easy to code gameengine with all of you: you can easily add a Button for example to your GUI class (gui is it's shared instance) with Gui += buttonInstance.create("click on me") but I'm just wondering how can you remove an on object from from Gui members. as far as I know there is no such a method as removeChild or getChildren or anything similar.

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  • Tips For Getting the Best Web Development

    For many people getting custom web development sounds like a complicated endeavor. It is true, that getting a good overall work output from a company or an individual in regards to web creation can turn sour fast, but you can utilize a few tips and ask a few questions to make sure that you're not getting swindled.

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  • Social Networking at Professional Events

    Dr. Masha Petrova compresses, into a small space, much good advice on networking with other professional people. She draws from her own experience as a technical expert to provide a detailed checklist of things you should and shouldn't do at conferences or tradeshows to be a successful 'networker'. As usual, she delivers sage advice with a dash of humour.

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  • Free and Innovative Website Analytics Tools

    Many people think of free web analytics in terms of Google Analytics, well, this is understandable given the big name that Google is. Unknown to many, there are numerous web analytics tools out there that are free and very innovative. These web statistics tools measure everything from real-time visitor tracking, to search engine traffic and user behavior.

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