Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter
- by Kellsey Ruppel
Register Now for this Webcast.
Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter
Los Angeles
Department of Building & Safety (LADBS) is one of the largest
construction permitting departments in the country, serving over 350,000
walk-in and 530,000 phone customers, and issuing over 110,000 permits
worth $3 Billion every year. LADBS needed a way to migrate walk-in and
phone transactions to customer self-service, so they turned to Oracle
WebCenter and teamed with Oracle Partner 3Di to deliver a customer
self-service portal to lower their cost of customer service operation,
while increasing customer satisfaction.
Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to:
Deliver a state of the art customer self-service portal
Reduce traffic on high cost, low satisfaction customer service channels
Integrate business workflows and legacy applications
Register Now for this Webcast.
REGISTER NOW
Register now for this exclusive event. Wednesday,
November 14, 2012
10 a.m. PT / 1 p.m. ET
Presented by:
Giovani DacumosDirector of Systems, Los Angeles Department of Building & Safety
Jing ReyesApplications Development Group Manager, Los Angeles Department of Building & Safety
Rajiv Desai CEO, 3Di
Sheetal ParanjpyeProject Manager, 3Di
Presented by:
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