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• Focusing on Mobile @ Oracle OpenWorld

  - by Carlos Chang

  Plenty of exciting trends in the industry today: Cloud, Big Data, Mobile, etc. The first two are amazing of course, but for me, it's mobile, mobile and... MOBILE.   Why? Think back to the mozilla browser (Marc Andreessen's mozilla, not today's mozilla.org), Netscape and the nascent beginnings of the World Wide Web. Amazing times. Companies were just starting to set up their home pages, basic HTML, hyperlinks, images, ooooh, aaaah.  Yahoo! was *the* search engine back then. :-\   Anywhoo, I would pose that mobile today, we are in a similar junction. Sure, there's millions of apps on Apple's App Store and Google Play, but within the enterprise, it's just getting started. I'm talking about going beyond the simple, tactical apps such as calendaring, contacts or directory service lookup. And while mobile first a common mantra, I'm referring to mobile plus which includes and looks upon the whole enterprise holistically and adds new parameters, such as your GPS location, perhaps even your vital signs. (Apple's health kit?)  Everything is going mobile. Everything connected. But with the enterprise - scalability, security, integration, app management, user management, etc. Amazing times ahead. Ok, got that off my mind. Oracle OpenWorld 2014 - Going Mobile!  If you're coming to the big dance, I've highlighted some key mobile sessions below. And if you see me around, and there's a bar within reach, high five me for a beer. I mean, if you read this far, and didn't already jump to the list below, I think you deserve one.   Cheers!  Monday, 9/29/14 at 10:15 AM - General Session: Time for You to Rethink Mobile? Oracle Mobile Strategy and Roadmap Tuesday, 9/30/14 @ 12:00 PM; MW3020 - Develop and Deploy Mobile Applications with Oracle’s Mobile Wednesday, 10/1/2014 @10:15 AM; MW 3022 Introduction to Oracle Mobile Application Framework Wednesday, 10/1/2014 @11:30 AM Accelerate Enterprise Mobility with Oracle Mobile Cloud Service Click here to view the complete Focus on Mobile sessions at this years Oracle OpenWorld 2014, and don't forget to follow @OracleMobile on Twitter. 

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• Best Advice Ever: Learn By Helping Others

  - by Argenis

  I remember when back in 2001 my friend and former SQL Server MVP Carlos Eduardo Rojas was busy earning his MVP street-cred in the NNTP forums, aka Newsgroups. I always thought he was playing the Sheriff trying to put some order in a Wild Wild West town by trying to understand what these people were asking. He spent a lot of time doing this stuff – and I thought it was just plain crazy. After all, he was doing it for free. What was he gaining from all of that work? It was not until the advent of Twitter and #SQLHelp that I realized the real gain behind helping others. Forget about the glory and the laurels of others thanking you (and thinking you’re the best thing ever – ha!), or whatever award with whatever three letter acronym might be given to you. It’s about what you learn in the process of helping others. See, when you teach something, it’s usually at a fixed date and time, and on a specific topic. But helping others with their issues or general questions is something that goes on 24x7, on whatever topic under the sun. Just go look at sites like DBA.StackExchange.com, or the SQLServerCentral forums. It’s questions coming in literally non-stop from all corners or the world. And yet a lot of people are willing to help you, regardless of who you are, where you come from, or what time of day it is. And in my case, this process of helping others usually leads to me learning something new. Especially in those cases where the question isn’t really something I’m good at. The delicate part comes when you’re ready to give an answer, but you’re not sure. Often times I’ll try to validate with Internet searches and what have you. Often times I’ll throw in a question mark at the end of the answer, so as not to look authoritative, but rather suggestive. But as time passes by, you get more and more comfortable with that topic. And that’s the real gain.  I have done this for many years now on #SQLHelp, which is my preferred vehicle for providing assistance. I cannot tell you how much I’ve learned from it. By helping others, by watching others help. It’s all knowledge and experience you gain…and you might not be getting all that in your day job today. Such thing, my dear reader, is invaluable. It’s what will differentiate yours amongst a pack of resumes. It’s what will get you places. Take it from me - a guy who, like you, knew nothing about SQL Server.

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• SEO effects of intermix of WP blog, custom PHP site and FB app game

  - by melbournetechlover

  We're a melbourne tech company in the process of building a custom site in PHP. We plan to launch a "pre-launch" page which is also custom coded (CSS3 on twitter bootstrap framework + HTML5 front end and PHP back end). On that site will be a link to a blog - the idea behind this is to build up ranking for a variety of relevant keywords prior to the full site going live (given the majority of the site is a member only community anyway so the blog is really the main way we'll be able to execute on-site SEO. Ideally, we would like to install wordpress in a subdirectory on our servers and just customise the header to look the same as the landing page of the website. But some questions and concerns... Is there any detrimental effect on SEO efforts in having two separate systems (one custom PHP, the other an installation of wordpress) to manage the blog vs the rest of the site? Are there any benefits or detriments to installing on a sub domain such as blog.sitename.com vs. sitename.com/blog. My preference would be sitename.com/blog as it feels neater - but open to suggestions based on knowledge of Google preferences. Separately, we are building a Facebook app which is under another site name. Again because we are launching this app first, from an SEO perspective, would it actually be better to run it from a sub domain on the main site - e.g. gamename.mainsitename.com instead of on app.gamename.com? Currently we have it on app.gamename.com, but if there are SEO benefits to moving it to the other domain and server then we'll do it. Basically we don't want to have our SEO efforts divided - will Google algorithms prefer two sites heavily referring traffic, or is it better to focus our efforts on one. I guess that's the crux of the issue. But the other one is - does Google care about traffic accessing a page built for the Facebook app iFrame - does that count toward rankings? Sorry I hope these questions aren't too complex - but we're in the tech world every day and still can't seem to find a good answer to these ones...hence I'm taking to the forums!! Free beer for whoever can give me a solid answer!

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• Fast Data Executive Round Table FY14 event kit

  - by JuergenKress

  We are very interested to run joint marketing events jointly with you as our partners! At our SOA Community Workspace (SOA Community membership required) you can find a new Fast Data Executive Round Table FY14 event kit. This event is designed at senior IT and executives level for the purposes of education, awareness, and thought leadership around the subject of big data; and a specific flavor of big data - Fast Data - that has begun to spark the imagination of many Oracle customers. Fast Data is not new. It’s a term that was invented initially by Ovum’s Tony Baer as a way to represent the collection of ‘high velocity’ solutions with respect to the big data. For Oracle, the Fast Data campaign in FY13 began as a way to tie a broader set of solutions together (SOA/Business Process Management, Data Integration and Business Analytics) under a set of use cases focused on real-time, high velocity data. It has helped to give Oracle a leap-frog advantage over many of the niche integration vendors (i.e. Informatica, Pega, Tibco, Software AG, Terracotta) who haven’t been able to address these types of end-to-end use cases which rely on the combination of filtering, in-memory data processing, correlation, real-time data movement and transformation, end-to-end analytics, and business process management. Only Oracle can address all the dimensions of fast data, and only Oracle can provide a set of engineered solutions to address this space. This event is designed to continue that thought leadership momentum and raise the awareness about what Oracle Fast Data solutions are designed to solve. It’s designed to highlight real customer solutions and articulate the business benefits that fast data can address. This is not an event that gets into the esoteric technical standards of Hadoop, NoSQL, and in-memory data grids. This is an event that instead gets into the heart of business problems that big data has left un-addressed and charts the path for next steps in fast data. Get the Fast Data Executive Round Table FY14 event kit here. Support marketing campaigns We can support such events by: Oracle speakers - contact your partner manager Marketing budget - contact your A&C marketing manager Event location - free use of Oracle Customer Visitor Centers conference rooms Promote your event at events.oracle.com: http://tinyurl.com/eventspecialized E-Blast: invite customers to your event – contact your A&C marketing manager For additional marketing kits e.g for Business Process Managementplease visit our SOA Community Workspace. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags:

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• Is IE9 a modern browser?

  - by anirudha

  Is IE9 a modern browser? i show you a post who compare IE as well as they compare chrome. Is IE9 a modern browser? well Are you thing that they make something bettter then thing another that what Firefox and chrome do whenever Microsoft do this. that's point that Microsoft always blast IE because they make version upon version not upon update like Firefox make 3.6.14 after 3.6.13 and chrome give update soon as possible but IE not come soon. they will thing for making 10 instead of giving update on 9. well what they tell us new. they make fool public everytime i believe they make fool public as same as today they maked for version 9 they show developer tool in 9 have three new tabs or pael are this enough. whenever  in chrome and firefox their is many plugin who make development easier IE still have a developer tool who not have enough power like Firebug in Firefox. they show performance but forget luna user [window xp] and their IE never runs on other plateform but chrome and firefox can. no customization in IE whenever chrome and firefox have uncountable plugin and addons. show features now in IE who already implemented in firefox very early. well their is no rule that static goes right every time not sure that IE and Firefox both are right in their language. their is no one predict what thing goes better in future. so well keep a thing in mind never wasted time and also thing to make task easier even you need to use sollution opensource or closesoure inside or outside MS does not matter. well everyone tell you much more then they do even IE and some other. they never tell you this thing not in IE but in another can be found they never tell you use other whenever you need a thing and never can be found in their software. you need to more beware of IE because they make them commorcial not really for public if really then why they stop wxp user to use them as well firefox and chrome never force. because they need a thing that force more then more copy of windows sale. so they thing to add a thing in window 8. the IE9 they thing to make before that they thing to make  this for windows 8. they always force user to purchase this for this. this for this. and this trick sell their software. well outside MS Mozilla and Chrome all behave better with user and their feedback. they respect user their privacy and feedback. if you not believe that how much problem you found in IE and they got solved soon as in chrome and firefox bug kill soon. because IE not opensource we need to  boycutt them secondly their is no customization then they make user task easier even with twitter and facebook.

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• What Is .recently-used.xbel and How Do I Delete It for Good?

  - by The Geek

  If you’re reading this article, you’ve probably noticed the .recently-used.xbel file in the root of your User folder, and you’re wondering why it keeps constantly coming back even though you repeatedly delete it. So What Is It? The quick answer is that it’s part of the GTK+ library used by a number of cross-platform applications, perhaps the most well-known of which is the Pidgin instant messenger client. As the name implies, the file is used to store a list of the most recently used files. In the case of Pidgin, this comes into play when you are transferring files over IM, and that’s when the file will appear again. Note: this is actually a known and reported bug in Pidgin, but sadly the developers aren’t terribly responsive when it comes to annoyances. Pidgin seems to go for long periods of time without any updates, but we still use it because it’s open-source, cross-platform, and works well. How Do I Get Rid of It? Unfortunately, there’s no way to easily get rid of it, apart from using a different application. If you need to transfer files over Pidgin, the file is going to re-appear… but there’s a quick workaround! The general idea is to set the file properties to Hidden and Read-only. You’d think you could just set it to Hidden and be done with it, but Pidgin will re-create the file every time, so instead we’re leaving the file there and preventing it from being accessed. You could also totally remove access through the Security tab if you wanted to, but this worked fine for me… as you can see, no more file in the folder. Of course, you can’t have the show hidden files and folders option turned on, or the file will continue to show up. Want to get really geeky? You can toggle hidden files with a shortcut key. Similar Articles Productive Geek Tips Hide Recently Used Documents/Programs From the Windows Vista Start MenuQuick Tip: Windows Vista Temp Files DirectoryDelete Wrong AutoComplete Entries in Windows Vista MailDisable Delete Confirmation Dialog in Windows 7 or VistaHow to Delete a System File in Windows 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow Combine MP3 Files Easily

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• Announcing the Next AppAdvantage IT Leader Documentary

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Close on the heels of the very successful launch of Oracle BPM 12c, we are so excited to be announcing the next video in the Oracle AppAdvantage IT Leaders Series. As you know, the Oracle AppAdvantage IT Leaders Series profiles a successful executive in an industry leading organization that has embarked on a business transformation or platform modernization journey by taking full advantage of the Oracle AppAdvantage pace layered architecture. Tune in on Tuesday, September 9th at 10 am Pacific/1 pm Eastern to catch our IT executive, Regis Louis in an in-depth conversation with IT executives from Siram S.p.a., a major energy services management company in Italy. The documentary will explore how the company is doing process orchestration and business process management to build inter-department collaboration, maintain data integrity and offer complete transparency throughout their Request for Proposal (RFP) process. Oracle’s technology expert will then do a comprehensive walk-through of Siram’s IT model, the various components and how Oracle Fusion Middleware technologies are enabling their Oracle E-Business Suite processes. Experts will be at hand to answer your questions live. Check out this live documentary webcast and find out how organizations like yours are building business agility leveraging existing investments in Oracle Applications. Register today. And if you are on twitter, send your questions to @OracleMiddle with #ITLeader, #AppAdvantage. We look forward to connecting with you on Tue, Sep 9. Siram Achieves Commercial Efficiency with Improved Business Process Agility Date: Tuesday, September 9, 2014 Time: 10:00 AM PT / 1:00 PM ET /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Social Networks & the Cloud

  - by kellsey.ruppel

  It’s no secret that millions of people are connected to the Internet. And it also probably doesn’t come as a surprise that a lot of those people are connected on social networking sites.  Social networks have become an excellent platform for sharing and communication that reflects real world relationships and they play a major part in the everyday lives of many people. Facebook, Twitter, Pinterest, LinkedIn, Google+ and hundreds of others have transformed the way we interact and communicate with one another. Social networks are becoming more than just an online gathering of friends. They are becoming a destination for ideation, e-commerce, and marketing. But it doesn’t just stop there. Some organizations are utilizing social networks internally, integrated with their business applications and processes and the possibility of social media and cloud integration is compelling. Forrester alone estimates enterprise cloud computing to grow to over $240 billion by 2020. It’s hard to find any current IT project today that is NOT considering cloud-based deployments. Security and quality of service concerns are no longer at the forefront; rather, it’s about focusing on the right mix of capabilities for the business. Cloud vs. On-Premise? Policies & governance models? Social in the cloud? Cloud’s increasing sophistication, security in applications, mobility, transaction processing and social capabilities make it an attractive way to manage information. And Oracle offers all of this through the Oracle Cloud and Oracle Social Network. Oracle Social Network is a secure private network that provides a broad range of social tools designed to capture and preserve information flowing between people, enterprise applications, and business processes. By connecting you with your most critical applications, Oracle Social Network provides contextual, real-time communication within and across enterprises. With Oracle Social Network, you and your teams have the tools you need to collaborate quickly and efficiently, while leveraging the organization’s collective expertise to make informed decisions and drive business forward. Oracle Social Network is available as part of a portfolio of application and platform services within the Oracle Cloud. Oracle Cloud offers self-service business applications delivered on an integrated development and deployment platform with tools to rapidly extend and create new services. Oracle Social Network is pre-integrated with the Fusion CRM Cloud Service and the Fusion HCM Cloud Service within the Oracle Cloud. Learn more how you can use Oracle Social Network to revolutionize how you create, understand, and achieve true value through enterprise social networking. And be sure to check out the follow sessions here at Oracle OpenWorld, where can learn more about Oracle Cloud and Oracle Social Network. Tuesday, Oct 2 – Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mashups, 1:15pm - 2:15pm, Moscone West – 3001  Wednesday, Oct 3 – Oracle Social Network: Your Strategy for Socially Enabled Oracle Fusion Applications, 11:45am - 12:45pm, Moscone West – 3002/3004

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• JavaOne 2013: (Key) Notes of a conference – State of the Java platform and all the roadmaps by Amis

  - by JuergenKress

  Last week’s JavaOne conference provided insights in the roadmap of the Java platform as well as in the current state of things in the Java community. The close relationship between Oracle and IBM concerning Java, the (continuing) lack of such a relationship with Google, the support from Microsoft for Java applications on its Azure cloud and the vibrant developer community – with over 200 different Java User Groups in many countries of the world. There were no major surprises or stunning announcements. Java EE 7 (release in June) was celebrated, the progress of Java 8 SE explained as well as the progress on Java Embedded and ME. The availability of NetBeans 7.4 RC1 and JDK 8 Early Adopters release as well as the open sourcing of project Avatar probably were the only real news stories. The convergence of JavaFX and Java SE is almost complete; the upcoming alignment of Java SE Embedded and Java ME is the next big consolidation step that will lead to a unified platform where developers can use the same skills, development tools and APIs on EE, SE, SE Embedded and ME development. This means that anything that runs on ME will run on SE (Embedded) and EE – not necessarily the reverse because not all SE APIs are part of the compact profile or the ME environment. However, the trimming down of the SE libraries and the increased capabilities of devices mean that a pretty rich JVM runs on many devices – such as JavaFX 8 on the Raspberry PI. The major theme of the conference was Internet of Things. A world of things that are smart and connected, devices like sensors, cameras and equipment from cars, fridges and television sets to printers, security gates and kiosks that all run Java and are all capable of sending data over local network connections or directly over the internet. The number of devices that has these capabilities is rapidly growing. This means that the number of places where Java programs can help program the behavior of devices is growing too. It also means that the volume of data generated is expanding and that we have to find ways to harvest that data, possibly do a local pre-processing (filter, aggregate) and channel the data to back end systems. Terms typically used are edge devices (small, simple, publishing data), gateways (receiving data from many devices, collecting and consolidating, pre-processing, sending onwards to back end – typically using real time event processing) and enterprise services – receiving the data-turned-information from the gateways to further consolidate, distribute and act upon. A cheap device like the Raspberry PI is a perfect way to get started as a Java developer with what embedded (device) programming means and how interaction with physical input and output takes place. Roadmaps The over all progress on Java is visualized in this overview: Read the full article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Amis,OOW,Oracle OpenWorld,JavaOne,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• WebLogic Partner Community Newsletter September 2012

  - by JuergenKress

  Dear WebLogic partner community member Happy Birthday to our WebLogic partner Community! We launched the community a year ago, it is growing fast with almost 1,000 members and with a significant impact in our business. The WebLogic partner revenue grew significant last fiscal year. I would like to thank you for your contribution. It is indeed a great opportunity for your WebLogic service revenue, like consulting, implementation or training. There will be thousands of opportunities at our joint customer base, like iAs to WebLogic migration, J2EE platform consolidation or private clouds. We will continue to highlight these opportunities in our newsletter and offer you campaign kits. Please feel free to let us know if you are interested. I would also recommend you to give us your feedback in our WebLogic Partner Community Survey 2012! Your feedback is very important for us. We continue to offer free WebLogic 12c Bootcamps across Europe. Please make sure you register asap for your local training! In addition to this we plan to offer Exalogic 2.01 Bootcamp. If you are interested to attend it then please add your details to our wiki. Our ExaLogic kit is updated with ExaLogic 2.01 ppt & training & Installation check-list & tips & Web tier roadmap. In case you want to learn more about ExaLogic, please visit Qualogy virtual demo center. We have not only released the latest version of Tuxedo 12c but Andrejus also made a Performance Audit Tool - Runtime Diagnosis for ADF Applications which is available now. We uploaded the latest WebLogic 12c and Glassfish ppt presentation for your customer meetings to the WebLogic Community Workspace (WebLogic Community membership required). Are you ready and prepared for Oracle Open World 2012? Make sure you read our tips and enjoy the conference! WebLogic Server 11gR1 Interactive Quick Reference is a wonderful online overview. Make sure you do not miss it! If you want to try WebLogic why not in the Oracle Cloud - Java Cloud Service. Our Java Guru Adam Bien published a new book Real World Java EE Patterns. If you use Java on your machine, Please make sure that you update your Java SE. Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/WebLogicnewsSeptember2012 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• List of common pages to have in the footer [closed]

  - by user359650

  I would like to post this question as a reference for webmasters wondering what pages they should include in the footer. I will use answers to complete my initial list: About us / About MyCompany / MyCompany About / About us: description about the company, its mission, and its vision. History: summary of milestones achieved by the company. The team / Management / Board of directors: depending on size of the company there may be one of more pages describing the people involved in the company, depending on their position. Awards: list of awards received by the company if any. In the press / They're talking about us: list of links to external websites, usually highly regarded news websites, which mentioned the company in one of their articles. Media Wallpapers: wallpapers with company logo in different colors and formats that fans can set as desktop image for their computer. logos: company logo in different colors and formats that websites/blogs posting about the website can use for illustration purposes. Media kits: documents, usually in PDF format summarizing the key company figures and facts that journalists can download and read to get a quick overview of the company. Misc Contact / Contact us: contact details the company is prepared to disclose if any (address, email, phone) or contact form. Careers / Jobs / Join us: list of open vacancies with contact form to apply. Investors / Partners / Publishers: information and contact forms for companies willing to become Investors/Partners/Publishers or login page to access portal restricted to those who already are. FAQ: list of common questions and answers to guide users and reduce number of support requests. Follow us / Community Facebook / Twitter / Google+: links to the company's pages/accounts on various social networks. Legal Terms / Terms of use / Terms & Conditions: rules users must follow when browsing the website. Privacy / Privacy Statement: explanations as to how the company deals with users' personal data and what users can do about it (request information to be deleted...). cookies: page that starts appearing on more and more websites due to new regulation (notably EU) imposing more transparency and control for users about cookies (e.g. BBC cookie page). Any input is welcome PS: if someone with enough rep could add the footer tag that would be great (min. 300 required).

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• WebLogic Partner Community Newsletter October 2012

  - by JuergenKress

  Dear WebLogic partner community member Oracle OpenWorld and the JavaOne is just over with lots of product updates and highlights. In this newsletter you will find the key information on many new product and launches. Make sure you download the presentation from our WebLogic Community Workspace (WebLogic Community membership required), to train yourself and for your next customer meeting. Thanks for all the tweets tweets #WebLogicCommunity, the pictures at our facebook page and the nice blog posts from Guido & Lucas & Jan. Java One was a super sucess - JavaOne 2012: Strategy and Technical Keynote - Java 2,5 years after the acquisition - IDC report - make the future Java! If you want to become a Java Expert, make sure you attend one of our WebLogic 12c Bootcamps or our fist ExaLogic Hackers Night - November 19th Nürnberg Germany. All developers can use WebLogic free of charge! For developers, there are lots of ADF news on Oracle ADF Essentials & ADF training material now on the iPad By Grant Ronald & GlassFish Extension for Oracle JDeveloper & Installing, Configuring, and Testing WebLogic Server 12c Developer Zip Distribution in NetBeans. If you want to become a certified WebLogic company, WebLogic Server 12c Specialization is now available for you. You just need to go to the Knowledge Zone section, select the “Specialization” tab and click on “Apply Now” Now available: WebLogic Server 12c Implementation Specialist Boot Camp LVT. Now in Production: Oracle WebLogic Server 12c Implementation Specialist certification (1Z0-599) In our specialization benefit series we highlight this month the opportunity to promote your WebLogic services by google ads. Torsten Winterberg, OFM ACE Director published Mobile Web Applications – A guide for professional development. Please feel free to let us know if you publish a book or article! Hope to see you at the Middleware Day at UK Oracle User Group Conference 2012 in Birmingham. Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/WebLogicnewsOctober2012 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• OSB unit testing, part 1 by Qualogy

  - by JuergenKress

  First you need to implement the simple bpel process like this : In my current project, I inherited a lot of OSB components that have been developed by (former) team members, but they all lack unit tests. This is a situation I really dislike, since this makes it much harder to refactor or bug-fix the existing code base. So, for all newly created components (and components I have to bug-fix) I strive to add unit tests. Of course, the unit tests will be created using my favourite testing tool: soapUI ! Unit of test The unit test should be created for the service composition, which in OSB terms should be the proxy service combination with its business service. Now, since you do not want to rely on any other services, you should provide mock services for all services invoked from your Component-Under-Test. In a previous article, I wrote about mocking your services in soapUI. While this approach would also be valid here, creating a mock service (and certainly deploying it on a separate WebServer) does violate one of the core principles of unit testing: to make your unit tests as self-contained as possible, i.e. not depending on any external components. In this article, I will show you how to achieve this by simply providing a mock response inside your unit test. Scenario The scenario I implement for testing is a simple currency converter; the external request consists of a from and a to currency, and an amount (in currency from). The service will perform an exchange rate lookup using the WebServiceX CurrencyConverter and return a response to the caller consisting of both the source and target currencies and amounts. For the purpose of unit testing, I will implement a mock response for the exchange rate lookup. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Qualogy,OSB,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Summary of our Recent Pull Request Enhancements on CodePlex

  Over the past several weeks, we’ve been incrementally rolling out a bunch of enhancements around our pull request workflow for Git and Mercurial projects. Our goal is to make contributing to open source projects a simple and rewarding experience, and we’ll continue to invest in this area. Here’s a summary of the changes so far, in case you’ve missed them. As always, if you have any feedback, please let us know, whether on our ideas page or via Twitter. Support for branches You can now pick the source and destination branches for your pull request, whether you’re sending one from your fork, or using it within a project to collaborate with your other trusted contributors. A redesigned creation experience Our old pull request creation form was rather lacking. It asked for a title and comment in a small modal dialog, but that was about it. We knew we could do better, so we rethought the experience. Now, when you create a pull request, you’re taken to a new page that let’s you select the source and destination, and gives you information on the diffs and commits that you’re sending, so you can confirm that you’re sending the right set of changes. Inline code snippets in discussion If users comment on code in your pull request, we now display a preview of the snippet of relevant code inline with their comment on the discussion. Subsequent replies on that line are combined in a single thread to preserve your context. No more clicking and hunting to find where the comments are. And you can add another inline comment right from the discussion area. Comment notifications You can now elect receive an e-mail notification if a user comments on your pull request. If it’s on a line of code, we’ll display the relevant code snippet in the e-mail. Redesigned diff viewer Our old diff viewer hadn’t been touched in a while, and was in need of an update. We started with a visual facelift to use standard red/green colors for additions/deletions and remove the noisy “dots” that represented spaces and that littered the diff viewer. Based on feedback that the viewable region for diffs was too small, especially for smaller screen resolutions, we revamped the way the viewport for the code is sized, and now expand it to fill the majority of the browser height when scrolling down. The set of improvements we implemented here also apply anywhere diffs are viewed, not just for pull requests.

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• git commit –m “CodePlex now supports Git!”

  Finally, yes, CodePlex now supports Git! Git has been one of the top rated requests from the CodePlex community for some time: Admittedly, when we launched CodePlex, we never expected that at some point we would be running a source control system originally invented by Linus Torvalds to use for the Linux kernel. Though I would also say, nobody would have thought the open source ecosystem would be as important to Microsoft as it has become now. Giving CodePlex users what they ask for and supporting their open source efforts has always been important to us, and we have a long list of improvements planned, so stay tuned as we have more up our sleeves! Why Git? So why Git? CodePlex already has Mercurial for distributed version control and TFS (which also supports subversion clients) for centralized version control. The short answer is that the CodePlex community voted, loud and clear, that Git support was critical. Additionally, we just like it, we use Git on our team every day and making the DVCS workflows more available to the CodePlex community is just the right thing to do. Forks and Pull Requests One of the capabilities that distributed version control systems, such as Mercurial and Git, enable is the Fork and Pull Request workflow.  Just like with Mercurial, projects configured to use Git enable Forking the source and submitting contributions back via Pull Requests. The Fork/Pull Request workflow is a key accelerator to many open source projects and you will see improvements in our support coming later this year. More Choice With the addition of Git, now CodePlex has three options when it comes to Open Source project hosting. Projects can now select between TFS, Mercurial, and Git. Each developer has their own preferences, and for some, centralized version control makes more sense to them. For others, DVCS is the only way to go. We’re equally committed to supporting both these technologies for our users. You can get started today by creating a new project or contribute to an existing project by creating a fork. For help on getting started with Git on CodePlex, see our help documentation here. If you would like to switch your project to use Git, please contact us at CodePlex Support with your project information, and we will be happy to help you out. We're Listening CodePlex is your community, and we want to deliver the experiences you need to have a successful open source project. We want your ideas and feedback to make CodePlex a great development community.  The issue tracker on CodePlex is publicly available. Add suggestions or vote up existing suggestions. And you can always find us on Twitter, I’m @mgroves84; follow us to keep up to date with our latest releases: @codeplex

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• SCM?????????

  - by kiyoshi.nira

  ??? ????????????????????: · ??????? "Twitter" ????????2raKi44 ????? · ?????SCM, ????????????????? · ????????? · 3/31???????? · ????????????????????!? · ??????????????????? · ?????????IT????????????! · ????????????????????! · SCM???????? · ???????????????? · ??????????????????! (??) · ??????????????????! (??) · ?????????Oracle Applications Summit 2010? · ?3PL Study 2009? (5)????????????????? · 2010 Happy New Year! · ?3PL Study 2009? (4)???? - ??? · ??????? [????]????????????? · ?3PL Study 2009? (3)IT????????? · ?3PL Study 2009? (2)?????????? · ?3PL Study 2009? (1)????? · ??????10?26??????????????? · 3PL???????????????? (3) · 3PL???????????????? (2) · 3PL???????????????? (1) · SCM????????? · ???????????Oracle Direct??????????????! · ??????IFRS ??????????? ?? · ??????IFRS ??????????? ?? · ?????SCM??????????????? ?? · ?????SCM??????????????? ?? · SCM???????????? (???? 8???) · ???????????KPI???????? · ?????????????KPI ????? (??) · ?????????????KPI ????? (??) · ?????????????????????????! ?? MOC · ?????????????????????????! ?? · DMS ??·?????????? 6/24~6/26 · ??????????????????????????????? · ?????????????! · ????????????????????? · ??????????????????? - ?? On-Line OUTLET · ??????????????????? · Oracle OpenWorld Tokyo, 2009?4?22?~24? · ???????????????????????? · ???????????! · ???????????????! · ?????????????? · ????????????????????? · ?????????!

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• ?????????????Fusion Middleware??????????? ?2?

  - by rika.tokumichi

  ??????????OTN????????? ??OTN???????Fusion Middleware???????????????????????????????????????????????? ?OTN????????????????????????????? 2010?1????????????????? ???????????? ??????????????????? ???! ???????????????? ?????????????????????? ?????????????!! ????????????????????????? ???????????????????????????????????????? ??????????????Oracle Direct Seminar(??:????)? Oracle Direct Seminar???Oracle Direct?????IT?????????????????????????????????????·???·???????????????????????????????????????????????????????????????????????????????????? >????3???????? ????????????????????????? ?????????????????????????????^^ ???????????????????????????PDF????????????? ??????????????????????????????! >OTN???? ??????????? ??????????????????????··· ?????????????????????? ???????????/????????????????????????????????????????????????????? >?????????(???/?????) ??Middleware??????????Twitter????????????????????????? oraclemiddle_jp ??????????! ??????????????????????????? ···????????? ???????????????????????OTN??????????????????????????? ?????????????????? >OTN Japan ????&????????????? >???ONT Japan?????????????????????????? ???? ????????????????????????????? ?????????!! (?) >?INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition?????? ?????Database?Application????????????1?????????Oracle's Dev2DBA Newsletter??????????????????????????! >?Oracle's Dev2DBA Newsletter?????? ???????????????????! ?????????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????????!???????????????????????????????! ???????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????????????????US????????????????????????????????????????????????????????????????????????????? ?????????????????????Fusion Middleware??????????? ?2??????????? ??????????????????????! Fusion Middleware???????????! ?INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition???????! ??1?OTN???????Fusion Middleware???????????????? ???????????????????????????????????????????????? ???????????????????????!! ?????????? Oracle/OTN????????????????????????????????????????????????? ????????????????????????????????????? INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition??????????????????????? ??????????????????????Oracle's Dev2DBA Newsletter?????????????^^

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• How to resolve Windows Update Error 8024402F on Windows 7 Home Premium 64bit?

  - by Day

  I have been having the same problem with Windows Updates on 2 of my machines at home, both running Windows 7 Home Premium 64-bit. One of the 2 machines is a brand new install, the other has run Windows Update in the past, but is also not working now. When I manually check for updates using the Control Panel, I get error code 8024402F: I followed the link to "Get help with this error", which brings up several articles in Windows Help and Support, none of which are for this specific error code. From the help and general googling I've tried: Checking internet connectivity. Most of the help suggests that this error is caused by a general internet connectivity problem. But if you're reading this, my connection is definitely working fine. Disabling antivirus temporarily and trying to run Windows Update. This didn't help (I run AVG free) Running Control Panel - Troubleshooting - Security Systems - Fix Problems with Windows Update. This said it detected and resolved problems, but didn't help. Update using IE (as I used to in XP). Go to http://windowsupdate.microsoft.com/ redirects me to http://test.update.microsoft.com/windowsupdate/v6/vistadefault.aspx for which IE displays a "connection problem" (i.e. site unreachable) I've had the same problem for 24 hours now, so surely the Windows Update servers haven't been down this whole time? A quick check on twitter shows no worldwide outcry about Windows Update being unavailable, so is it just me? I'm based in the UK, but I notice that the http://test.update.microsoft.com/windowsupdate/v6/vistadefault.aspx URL is also unavailable using ''wget'' from my webserver in Chicago. day@ord1:~$ wget http://test.update.microsoft.com/windowsupdate/v6/vistadefault.aspx --2011-03-17 00:01:27-- http://test.update.microsoft.com/windowsupdate/v6/vistadefault.aspx Resolving test.update.microsoft.com... failed: Name or service not known. wget: unable to resolve host address `test.update.microsoft.com' day@ord1:~$ host test.update.microsoft.com Host test.update.microsoft.com not found: 3(NXDOMAIN)

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• Programmable Home Security Alarm [closed]

  - by stej

  I don't ask for recommendation! (just wanted to say that; anyway it doesn't matter now as the question is closed) I've seen some advertisements about home alarms that notifies me that something is happening in my house. None of them mentioned programmability (with real programming language like e.g C, assembler, whatever). As a programmer I'd like to have a possibility to add some behaviour, that is not part of the alarm itself. This might be: take snapshots of all cameras in a house and send it to some email send email, twitter message, skype message to some predefined account send email to a police (silly, I know) start turning the lights on and off (scary, right?) etc. (would be veeery challenging with assembler, I know; but lets suppose I can use some more high level language) I don't expect that there is a alarm system capable of this stuff, that's why I'm looking for a programmable module. Question: Is it even possible? Is it good idea (my program could crash and cause instability of the system).

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• "Steam needs to be online to update" - 404 fetching *_osx.zip.*

  - by Chris Boyle

  Since yesterday evening, when I launch Steam on OSX, a self-update progress bar appears instead (at 0 of 30MB or so). This bar does not advance, an error dialog appears: Steam needs to be online to update Please confirm your network connection and try again. The app then exits. This happens whether wifi or ethernet or both are connected, and pings to the outside world succeed throughout. If I look at the logs in Console, they are very similar to this example (though that's not mine). Specifically: Success! http://store.steampowered.com/public/client/steam_client_osx?date=718277 [...] Failed! http://cdn.store.steampowered.com/public/client/breakpad_osx.zip.27f59114a86fcd50533e1d7b128f9300947f9969 Failed! http://cdn.store.steampowered.com/public/client/steam_osx.zip.11a99384214805f2dd3be5084ba6be61d662f8ac Failed! http://cdn.store.steampowered.com/public/client/miles_osx.zip.d9fb546541f59c1fdd03962a605236b1021abab8 Requesting the first URL successfully returns some data including the filenames of the latter three, and requesting any of those gives me a 404 (I've tried multiple clients on multiple continents). Searches on Google and Twitter show about 10-20 others having this problem in the past 24 hours, but hardly the angry mob I'd expect if the problem affected all Steam OSX users. Things that have already been tried with no effect: Switching between wifi and ethernet. Killing all Steam processes including ipcserver. Moving the ~/Library/Application Support/Steam/registry.vdf file away. Requesting those URLs with other clients and from other locations. Interesting: that first URL with the date parameter returns the same content even without that parameter (thus would lead to the same 404s) suggesting that the problem is not necessarily specific to coming from a particular currently-installed version of Steam.

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• Memory leak in Google Chrome

  - by jasondavis

  As a developer it is very common for me to have 2-3 different IDE's open, 10-15 google chrome windows which can hold up to 200 open tabs (I know I get out of hand some times), Photoshop, couple twitter bots for promo, and a few other programs but my system still runs fast and smooth. I have an i7 processor with 12gb ram. Now with all my usual stuff running my Physical memory is usually running around 50-60% however over the course of the day or much less even, I will gradually grow to 98% The highest Memory usage processes will be from Google Chrome, if I sort in the task manager by highest memory usage and end the 1 highest process which will be a google chrome one, my memory usage will jump back down to about 60%. Also by ending that 1 process, all my Chrome windows will remain open and in use, so it doesn't affect me at all by ending that process. Based on this research I am assuming that that 1 runaway process is likely the Adobe Flash as I also can say that it gets up to the 98% much faster when I am using flash items like video or music player. But even without using any of them it will still climb up to that high number eventually. Has anyone else experienced similar results?

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• What to do when launchpad is down?

  - by Jon

  As I am writing this (Friday, November 8, 2013 at 9:59:18 PM EST) launchpad is down. Apparently there is a power failure (https://twitter.com/launchpadstatus/status/398980619880775680). I tried running sudo apt-get update on my Ubuntu install. However, I simply get stuck on this: Ign http://ppa.launchpad.net precise InRelease 100% [Waiting for headers] Being a Ubuntu newbie, I tried to point my sources.list file to a different source. I backed up the original sources.list and then deleted the entire file to start afresh. I then added the following lines to it: deb http://mirror.anl.gov/pub/ubuntu/ precise main deb-src http://mirror.anl.gov/pub/ubuntu/ precise main I figured that since I have a different mirror, there would be no problem updating. I was wrong. I get stuck at the same place. I have several questions: Why do I need to hit launchpad? I do not reference it in my sources.list file at all. Is this something where the mirror redirects me to launchpad? Is there a good article out there that I can read on how exactly this whole apt-get update thing works that will help me understand why it is hitting launchpad? Is there any way to get my Ubuntu to update while launchpad is down? Isn't there any redundancy for the launchpad servers?

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• Mac "Steam needs to be online to update" - 404 fetching *_osx.zip.*

  - by Chris Boyle

  Since yesterday evening, when I launch Steam on OSX, a self-update progress bar appears instead (at 0 of 30MB or so). This bar does not advance, an error dialog appears: Steam needs to be online to update Please confirm your network connection and try again. The app then exits. This happens whether wifi or ethernet or both are connected, and pings to the outside world succeed throughout. If I look at the logs in Console, they are very similar to this example (though that's not mine). Specifically: Success! http://store.steampowered.com/public/client/steam_client_osx?date=718277 [...] Failed! http://cdn.store.steampowered.com/public/client/breakpad_osx.zip.27f59114a86fcd50533e1d7b128f9300947f9969 Failed! http://cdn.store.steampowered.com/public/client/steam_osx.zip.11a99384214805f2dd3be5084ba6be61d662f8ac Failed! http://cdn.store.steampowered.com/public/client/miles_osx.zip.d9fb546541f59c1fdd03962a605236b1021abab8 Requesting the first URL successfully returns some data including the filenames of the latter three, and requesting any of those gives me a 404 (I've tried multiple clients on multiple continents). Searches on Google and Twitter show about 10-20 others having this problem in the past 24 hours, but hardly the angry mob I'd expect if the problem affected all Steam OSX users. Things that have already been tried with no effect: Switching between wifi and ethernet. Killing all Steam processes including ipcserver. Moving the ~/Library/Application Support/Steam/registry.vdf file away. Requesting those URLs with other clients and from other locations. Interesting: that first URL with the date parameter returns the same content even without that parameter (thus would lead to the same 404s) suggesting that the problem is not necessarily specific to coming from a particular currently-installed version of Steam.

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