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• Steve Ballmer on Cloud Computing &ndash; We&rsquo;re all in

  - by Eric Nelson

  Steve spoke last week (March 4th 2010) on the possibilities of the Cloud and the importance to Microsoft. Of our 40,000 people building software, 70% of the people at Microsoft today are working on the Cloud – 90% in a years time In other words: The video is 85mins of Steve and there is an easy way of navigating to some soundbytes on presspass. I also like the new website that simplifies our story and commitment around the cloud http://www.microsoft.com/cloud/ Which includes an easy mapping between well known product offerings from Microsoft and the Cloud “equivalents”

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• Unicode license

  - by Eric Grange

  Unicode Terms of use (http://www.unicode.org/copyright.html) state that any software that uses their data files (or a modification of it) should carry the Unicode license references. It seems to me that most Unicode libraries have functions to check if a character is a digit, a letter, a symbol, etc. ans so will contain a modification of the Unicode Data Files (usually in the form of tables). Does that mean the license applies and all applications that use such Unicode libraries should carry the license? I've checked around, and it appears very few Unicode software do carry the license, though arguable most of those that didn't carry the license were from companies that were members of the Unicode consortium (do they get license exemption?). Some (f.i. Mozilla) are only "Liaison Members", and while their software do not carry the license (AFAICT), they do obviously rely on data derived from those data files. Is Mozilla in breach of the license? Should we carry the license in all apps that include any form of advanced Unicode support? (ie. are bound to rely on the Unicode data files) Or is there some form of broad exemption? (since very very few software out there carries the license)

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• Can I improve my AdWords quality scores with better landing pages?

  - by Eric

  I noticed that I have some keywords in my AdWords that are totally applicable to my site but the quality score of the keyword is 4 or 5. I'd like to get it up higher by creating custom versions of my site's home page (landing page) targeted specifically for people searching on those keywords. So for example, if we pretend my site sells pet food, my current home page has the phrase "dog food." I have a specific AdWords campaign for people searching on cat food (with cat food-specific ads). I'm thinking about changing the URL on those ads to something like http://mysite.com/cat.html, so a different home page comes up with the phrase "cat food." My thinking is that will help Google see that this new landing page is appropriate for the keywords and will raise my quality score for the "cat food" keywords. (Note that none of what I'm doing is shady or misleading; nobody would disagree that all of the keywords and ads I've created are perfect and appropriate for what my site offers.) Question: is what I describe the correct way to raise poor quality scores on keywords, and will it help?

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• A little gem from MPN&ndash;FREE online course on Architectural Guidance for Migrating Applications to Windows Azure Platform

  - by Eric Nelson

  I know a lot of technical people who work in partners (ISVs, System Integrators etc). I know that virtually none of them would think of going to the Microsoft Partner Network (MPN) learning portal to find some deep and high quality technical content. Instead they would head to MSDN, Channel 9, msdev.com etc. I am one of those people :-) Hence imagine my surprise when i stumbled upon this little gem Architectural Guidance for Migrating Applications to Windows Azure Platform (your company and hence your live id need to be a member of MPN – which is free to join). This is first class stuff – and represents about 4 hours which is really 8 if you stop and ponder :) Course Structure The course is divided into eight modules.  Each module explores a different factor that needs to be considered as part of the migration process. Module 1:  Introduction:  This section provides an introduction to the training course, highlighting the values of the Windows Azure Platform for developers. Module 2:  Dynamic Environment: This section goes into detail about the dynamic environment of the Windows Azure Platform. This session will explain the difference between current development states and the Windows Azure Platform environment, detail the functions of roles, and highlight development considerations to be aware of when working with the Windows Azure Platform. Module 3:  Local State: This session details the local state of the Windows Azure Platform. This section details the different types of storage within the Windows Azure Platform (Blobs, Tables, Queues, and SQL Azure). The training will provide technical guidance on local storage usage, how to write to blobs, how to effectively use table storage, and other authorization methods. Module 4:  Latency and Timeouts: This session goes into detail explaining the considerations surrounding latency, timeouts and how to assess an IT portfolio. Module 5:  Transactions and Bandwidth: This session details the performance metrics surrounding transactions and bandwidth in the Windows Azure Platform environment. This session will detail the transactions and bandwidth costs involved with the Windows Azure Platform and mitigation techniques that can be used to properly manage those costs. Module 6:  Authentication and Authorization: This session details authentication and authorization protocols within the Windows Azure Platform. This session will detail information around web methods of authorization, web identification, Access Control Benefits, and a walkthrough of the Windows Identify Foundation. Module 7:  Data Sensitivity: This session details data considerations that users and developers will experience when placing data into the cloud. This section of the training highlights these concerns, and details the strategies that developers can take to increase the security of their data in the cloud. Module 8:  Summary Provides an overall review of the course.

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• Functions that only call other functions. Is this a good practice?

  - by Eric C.

  I'm currently working on a set of reports that have many different sections (all requiring different formatting), and I'm trying to figure out the best way to structure my code. Similar reports we've done in the past end up having very large (200+ line) functions that do all of the data manipulation and formatting for the report, such that the workflow looks something like this: DataTable reportTable = new DataTable(); void RunReport() { reportTable = DataClass.getReportData(); largeReportProcessingFunction(); outputReportToUser(); } I would like to be able to break these large functions up into smaller chunks, but I'm afraid that I'll just end up having dozens of non-reusable functions, and a similar "do everything here" function whose only job is to call all these smaller functions, like so: void largeReportProcessingFunction() { processSection1HeaderData(); calculateSection1HeaderAverages(); formatSection1HeaderDisplay(); processSection1SummaryTableData(); calculateSection1SummaryTableTotalRow(); formatSection1SummaryTableDisplay(); processSection1FooterData(); getSection1FooterSummaryTotals(); formatSection1FooterDisplay(); processSection2HeaderData(); calculateSection1HeaderAverages(); formatSection1HeaderDisplay(); calculateSection1HeaderAverages(); ... } Or, if we go one step further: void largeReportProcessingFunction() { callAllSection1Functions(); callAllSection2Functions(); callAllSection3Functions(); ... } Is this really a better solution? From an organizational point of view I suppose it is (i.e. everything is much more organized than it might otherwise be), but as far as code readability I'm not sure (potentially large chains of functions that only call other functions). Thoughts?

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• Basic is Best

  - by Eric A. Stephens

  Fellow foodies will recognize the recent movement towards "farm-to-table" restaurants. These venues attempt to simplify their menus and source ingredients as close to the source as possible. I had the opportunity to dine at such a restaurant the other evening. I was gushing about the appetizer to my server when she described the preparation for the item and then punctuated her comments with "basic is best". I reminded my fellow enterprise architect diners there was an architecture lesson in that statement. They rolled their eyes and chuckled. But they also knew I was right. I'm reminded of Frederick Brooks' book The Mythical Man Month and his latest The Design of Design. The former must read book talks about complexity. But he refrains from damning all complexity. The world we live in and enterprises we strive to transform with enterprise architecture are complicated organisms, much like the human body. But sometimes a simple solution is the best approach. Fewer applications (think: portfolio rationalization). Fewer components. Fewer lines of code. Whatever level of abstraction you are working at, less is more. I'm reminded of the enterprise architecture principle "Control Technical Diversity". At one firm I created pithy catch phrases for each principles. I named this one "Less is More". But perhaps another variation is what my server said the other night, "Basic is Best".

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• How should I track approval workflow when users at every security level can create a request?

  - by Eric Belair

  I am writing a new application that allows users to enter requests. Once a request is entered, it must follow an approval workflow to be finally approved by a user the highest security level. So, let's say a user at Security Level 1 enters a request. This request must be approved by his superior - a user at Security Level 2. Once the Security Level 2 user approves it, it must be approved by a user at Security Level 3. Once the Security Level 3 user approves it, it is considered fully approved. However, users at any of the three Security Levels can enter requests. So, if a Security Level 3 user enters a request, it is automatically considered "fully approved". And, if a Security Level 2 user enters a request, it must only be approved by a Security Level 3 user. I'm currently storing each approval status in a Database Log Table, like so: STATUS_ID (PK) REQUEST_ID STATUS STATUS_DATE -------------- ------------- ---------------- ----------------------- 1 1 USER_SUBMIT 2012-09-01 00:00:00.000 2 1 APPROVED_LEVEL2 2012-09-01 01:00:00.000 3 1 APPROVED_LEVEL3 2012-09-01 02:00:00.000 4 2 USER_SUBMIT 2012-09-01 02:30:00.000 5 2 APPROVED_LEVEL2 2012-09-01 02:45:00.000 My question is, which is a better design: Record all three statuses for every request ...or... Record only the statuses needed according to the Security Level of the user submitting the request In Case 2, the data might look like this for two requests - one submitted by Security Level 2 User and another submitted by Security Level 3 user: STATUS_ID (PK) REQUEST_ID STATUS STATUS_DATE -------------- ------------- ---------------- ----------------------- 1 3 APPROVED_LEVEL2 2012-09-01 01:00:00.000 2 3 APPROVED_LEVEL3 2012-09-01 02:00:00.000 3 4 APPROVED_LEVEL3 2012-09-01 02:00:00.000

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• FREE three days of online SharePoint 2010 development training for UK software houses Feb 9th to 11th

  - by Eric Nelson

  I have been working to get a SharePoint development course delivered online in February and March – online means lots of opportunities to ask questions. The first dates are now in place. The training is being delivered as a benefit for companies signed up to Microsoft Platform Ready. It is intended for UK based companies who develop software products* Agenda: Day 1 (Live Meeting 3 hours) 1:30 - 4:30 •         Getting Started with SharePoint: Understand why and how to start developing for SharePoint 2010 •         SharePoint 2010 Developer Roadmap:  Explore the new capabilities and features •         UI Enhancements: How to take advantage of the many UI enhancements including the fluent UI ribbon and  extensible dialog system. Day 2 (Live Meeting 3 hours) 1:30 - 4:30 •         Visual Studio 2010 Tools for SharePoint 2010: Overview of the project and item templates and a walkthrough of the designers •         Sandboxed Solutions: The new deployment model can help mitigate the risk of deploying custom code   •         LINQ to SharePoint:  SharePoint now fully supports LINQ for querying lists Day 3 (Live Meeting 3 hours) 1:30 - 4:30 •         Client Object Model: The Client OM can be accessed via web services, via a client (JavaScript) API, and via REST •         Accessing External Data: Business Connectivity Services (BCS) enables integration with back end systems •         Workflow: A powerful mechanism to create functionality using Windows Workflow Foundation Register for FREE (and tell your colleagues – we have a pretty decent capacity) To take advantage of this you need to: Sign your company up to Microsoft Platform Ready and record your SharePoint interest against one of your companies products Read about Microsoft Platform Ready Navigate to the “Get Technical Benefits” tab for SharePoint and click on Register Today You will then ultimately get an email with details of the Live Meeting to join on the 9th. But you should also favourite the team blog for any last minute details * Such companies are often referred to as an Independent Software Vendors. My team is focused on companies that create products used by many other companies or individuals. That could be a packaged product you can buy "off the shelf" or a Web Site offering a service - the definition is actually pretty wide these days :-) What it does not include is a company building software which will only be used by its own people.

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• Forking a GPL dual licensed software with business owned copyrights

  - by Eric

  After receiving some threats of the copyrights holder of a dual licensed software(GPL2 and commercial) to buy the commercial version for projects in production, I am thinking to make a fork. In a case of GPL2 and commercially dual licensed with business owned copyrights software, is forking the GPL2 version an option? Also, is forking a good way to deal with such cases? Background information The software is a web CMS released under 2 versions a GPL2 free open source edition and a commercial edition including technical support and extra functionality. The problem is that now, basing their argumentation on the "distribution" definition of the GPL2, the company holding the copyrights argue that delivering the software and some extensions to a client is considered as a "distribution". And that such a "distribution" falls under the GPL2 obligation to release the custom made extension code. Custom made extensions are mainly designs, templates and very specific functionality. Basically they give me 3 choices: Buying the commercial licensed edition for projects based on the GPL in production, Deleting all the projects in production based on GPL2 version, Releasing all the extensions as GPL2 code. The first 2 options are nothing realistic for finished projects. The third option could be fine, but as most of the extensions are very specific, cleaning the code to make it usable by other users means lot of works and also I am not sure the clients will appreciate to have their website designs and specific functionality released publicly. The copyrights holding company even contacted some clients directly, giving them the "choice". I know that this is a very corporate interpretation of GPL2, and a such action is nothing close to legal, but as an independent developer, I don't want to take the risk to get involved in some long and tiring legal procedures. PS. This question was first asked on Stack Overflow where it felt out of the scope and closed, after reading the present site FAQ, discussing about software licensing seems fine.

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• My first Windows Phone 7 application is live &ndash; from zero to submitted in 5 hours

  - by Eric Nelson

  Tuesday evening I found myself minus family. I decided to use the time to “have a crack at this Silverlight Phone 7 stuff”. From zero (no experience, no tools installed, no membership on the AppHub) to submitted for approval took me from 8pm to 1am – with the last hour messing around with png files in Paint to complete the submission process! Two days later on Thursday it was approved and is now in the marketplace for you to install - or not :-) The application is very simple but it works and looks “finished” – and importantly I learnt a lot about what is involved and the power of our tooling to make this pretty easy to get going. Go on, give it a go by popping over to the App Hub. You do need to pay $99 to join the App Hub to publish but you can start by downloading the free tools and just work with the included emulator. Related Links https://create.msdn.com/ App Hub http://msdn.microsoft.com/library/ff402535.aspx MSDN Documentation for Phone 7 Development

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• Q&amp;A: Where does high performance computing fit with Windows Azure?

  - by Eric Nelson

  Answer I have been asked a couple of times this year about taking compute intensive operations to Windows Azure and/or High Performance Computing on Windows Azure. It is an interesting (if slightly niche) area. The good news is we have a great paper from David Chappell on HPC Server and Windows Azure integration. As a taster: A SOA application running entirely on Windows Azure runs its WCF services in Azure Worker nodes. Download now Related Links: Other Q&A posts on my team blog Don’t forget to connect with the UK team if you stumbled across this post by accident/bing/google

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• Design Pattern for Skipping Steps in a Wizard

  - by Eric J.

  I'm designing a flexible Wizard system that presents a number of screens to complete a task. Some screens may need to be skipped based on answers to prompts on one or more previous screens. The conditions to skip a given screen need to be editable by a non-technical user via a UI. Multiple conditions need only be combined with and. I have an initial design in mind, but it feels inelegant. I wonder if there's a better way to approach this class of problem. Initial Design UI where The first column allows the user to select a question from a previous screen. The second column allows the user to select an operator applicable to the type of question asked. The third column allows the user to enter one or more values depending on the selected operator. Object Model public enum Operations { ... } public class Condition { int QuestionId { get; set; } Operations Operation { get; set; } List<object> Parameters { get; private set; } } List<Condition> pageSkipConditions; Controller Logic bool allConditionsTrue = pageSkipConditions.Count > 0; foreach (Condition c in pageSkipConditions) { allConditionsTrue &= Evaluate(previousAnswers, c); } // ... private bool Evaluate(List<Answers> previousAnswers, Condition c) { switch (c.Operation) { case Operations.StartsWith: // logic for this operation // etc. } }

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• What is a good solution for UA testing multiple projects simultaneously?

  - by Eric Belair

  My client often has several projects/tasks going at once that sometimes need to be tested simultaneously on one website. They are often separate applications on the website, but sometimes share UDFs, etc. We currently have 3 public-facing environment websites - i.e. dev.website.com, test.website.com, and www.website.com. As the programmer, I'm trying to find a good solution to allow for UA testing of multiple projects/tasks at once. Currently, I'm finding myself switching between code branches (using SubVersion). What some of my options?

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• Broke my sudoers password, how do I reset it without using sudo?

  - by Eric Dand

  I thought it would be a good idea to finally take the password off my little netbook since it has never actually been of any use, and has mostly just slowed down . But when I went to change my password, there wasn't even an option to make it blank, and any attempt to make it a few easy characters was met with "Password too weak". So I did what any good geek would do and popped open the terminal, read the manual entry for passwd and quickly used the -d option to remove the password from my account. It all went well for a couple days (I even managed to also make my keychain password blank) until I tried to update the thing. My sudoers password is not blank, and it's not my old password. I have no idea what it is. How do I reset it (or even better, make it blank) without the use of the sudo command?

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• Single quotes vs double quotes

  - by Eric Hydrick

  I just started a job where I'm writing Python after coming from a Java background, and I'm noticing that other developers tend to quote strings using single quotes ('') instead of double quotes (""). For example: line1 = 'This is how strings typically look.' line2 = "Not like this." Is there a particular reason for this other than personal preference? Is this the proper way to be quoting strings?

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• How To Be Your Own Personal Clone Army (With a Little Photoshop)

  - by Eric Z Goodnight

  Maybe you’ve always wanted more of yourself. Or maybe you’ve always thought you could be your own best friend! Regardless of your reasons, here’s how to duplicate yourself with some clever photograph tricks and either Photoshop or GIMP. How To Be Your Own Personal Clone Army (With a Little Photoshop) How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume

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• My coworker created a 96 columns SQL table

  - by Eric

  Here we are in 2010, software engineers with 4 or 5 years or experience, still designing tables with 96 fracking columns. I told him it's gonna be a nightmare. I showed him that we have to use ordinals to interface MySQL with C#. I explained that tables with more columns than rows are a huge smell. Still, I get the "It's going to be simpler this way". What should I do? EDIT * This table contains data from sensors. We have sensor 1 with Dynamic_D1X Dynamic_D1Y [...] Dynamic_D6X Dynamic_D6Y [...]

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• Where should instantiated classes be stored?

  - by Eric C.

  I'm having a bit of a design dilemma here. I'm writing a library that consists of a bunch of template classes that are designed to be used as a base for creating content. For example: public class Template { public string Name {get; set;} public string Description {get; set;} public string Attribute1 {get; set;} public string Attribute2 {get; set;} public Template() { //constructor } public void DoSomething() { //does something } ... } The problem is, not only is the library providing the templates, it will also supply quite a few predefined templates which are instances of these template classes. The question is, where do I put these instances of the templates? The three solutions I've come up with so far are: 1) Provide serialized instances of the templates as files. On the one hand, this solution would keep the instances separated from the library itself, which is nice, but it would also potentially add complexity for the user. Even if we provided methods for loading/deserializing the files, they'd still have to deal with a bunch of files, and some kind of config file so the app knows where to look for those files. Plus, creating the template files would probably require a separate app, so if the user wanted to stick with the files method of storing templates, we'd have to provide some kind of app for creating the template files. Also, this requires external dependencies for testing the templates in the user's code. 2) Add readonly instances to the template class Example: public class Template { public string Name {get; set;} public string Description {get; set;} public string Attribute1 {get; set;} public string Attribute2 {get; set;} public Template PredefinedTemplate { get { Template templateInstance = new Template(); templateInstance.Name = "Some Name"; templateInstance.Description = "A description"; ... return templateInstance; } } public Template() { //constructor } public void DoSomething() { //does something } ... } This method would be convenient for users, as they would be able to access the predefined templates in code directly, and would be able to unit test code that used them. The drawback here is that the predefined templates pollute the Template type namespace with a bunch of extra stuff. I suppose I could put the predefined templates in a different namespace to get around this drawback. The only other problem with this approach is that I'd have to basically duplicate all the namespaces in the library in the predefined namespace (e.g. Templates.SubTemplates and Predefined.Templates.SubTemplates) which would be a pain, and would also make refactoring more difficult. 3) Make the templates abstract classes and make the predefined templates inherit from those classes. For example: public abstract class Template { public string Name {get; set;} public string Description {get; set;} public string Attribute1 {get; set;} public string Attribute2 {get; set;} public Template() { //constructor } public void DoSomething() { //does something } ... } and public class PredefinedTemplate : Template { public PredefinedTemplate() { this.Name = "Some Name"; this.Description = "A description"; this.Attribute1 = "Some Value"; ... } } This solution is pretty similar to #2, but it ends up creating a lot of classes that don't really do anything (none of our predefined templates are currently overriding behavior), and don't have any methods, so I'm not sure how good a practice this is. Has anyone else had any experience with something like this? Is there a best practice of some kind, or a different/better approach that I haven't thought of? I'm kind of banging my head against a wall trying to figure out the best way to go. Thanks!

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• Oracle Open World 2012

  - by Eric S

  I'll be at Oracle Open World 2012 next week in San Francisco. I'm presenting in a session entitled "What’s New with Oracle VM Server for x86 and SPARC Architectures: A Technical Deep Dive", along with Adam Hawley. We'll be talking about Oracle's overall virtualization strategy, what's new with Oracle server virtualization on both x86 and SPARC, as well as an update on Oracle's virtualization management capabilities. The session runs from 11:45am to 12:45pm on Wednesday 10/3, in Moscone South - room 252. You can also find me at the Oracle VM Server for SPARC booth on Monday morning and Tuesday afternoon to showcase some pretty cool upcoming features for SPARC virtualization. And if you're there early, you might catch me at the Software Deployment with Oracle VM Templates booth on Sunday afternoon. It promises to be jam-packed and informative week!

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• How do I simplify a 2D game grid for level management while keeping its by-pixel features?

  - by Eric Thoma

  (I cross-posted this from StackOverflow as this seems to be a more appropriate forum. I've looked around a little here and I did not find an answer, so I hope this is not a recurring question.) This is a question dealing with 2D world design. I am playing around by creating a 2D bird's eye view shooter game, and I am looking to make the game sleek and advanced. I hope to be able to write physics so projectiles have momentum and knock-down properties. I am immediately running into the problem of world design. I need a way to have level files that store everything there is about a game. This is easiest by just having a grid of objects. But there are thin-walls and other objects that don't seem to fit into a traditional cell of a grid. I want to be able to fit all these together so I can streamline level design; so I don't have to put in the exact pixel-specific start and end of a wall. There doesn't seem to be an obvious translation from level file to game without forcing myself into a pacman-life scenario, meaning a scenario where the game feels boxy and discrete. There is a contrast between the smoothly (relatively) moving characters and finite jumps in a grid. I would appreciate an answer that would describe implementation options or point me to resources that do. I would also appreciate references to sites that teach game design. The language I am using is Java (although I would love to use C or C++, but I can never find convenient resources in those languages). Thank you for any answers. Please leave any questions in the space below; I will be able to answer them later tonight (28th Nov).

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• MIX11 Registration is open &ndash; the place to hear the latest on Silverlight, HTML5, IE and more

  - by Eric Nelson

  Every year a few lucky colleagues get to attend MIX – and they come back with nothing but praise for the event, the speakers, the content – and the buzz! If you build “web application” and want the latest from the experts then you should consider attending. You will get to see the latest tools and technologies and draw inspiration from a professional community of your peers and experts. Technologies covered include Silverlight, Internet Explorer, Windows Phone, ASP.NET, HTML5 and CSS3. It takes place April 12th to 14th in Las Vegas Early birds save big! Register by February 11 and save $500 on your conference pass and get one free hotel night. Register Now.

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• Is it possible to outsource design properly?

  - by Eric

  I work in a company going through a downsizing process. It is assumed that a lot of "let go" developers jobs will eventually be outsourced. Some of those programmers had some design to do. Is it possible to outsource both design and creation/coding properly? I feel that by outsourcing design, we lose any in-house capability of really "owning" the code. It will be very difficult to maintain. Also we'll have a hard time ensuring a proper development. How can I address those issues?

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• How do I start implementing version control on legacy websites?

  - by Eric

  Assuming no experience with version control systems, just local to live web development. I've been dropped in on a few legacy website projects, and want an easier and more robust way to be able to quickly push and revert changes en masse. I'm currently the only developer on these projects, but more may be added in the future and I think it would be beneficial to set up a system that others can use.

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• The (non) Importance of Language

  - by Eric A. Stephens

  Working with a variety of clients on EA initiatives one begins to realize that not everyone is a fan of EA. Specifically, they are not a fan of the "a-word". Some organizations have abused this term with creating and assigning the title to just about anyone who demonstrates above average prowess with a particular technology. Other organizations will assign the title to those managers left with no staff after a reorg. Some companies, unfortunately, have simply had a bad go of it with regard to EA...or any "A" for that matter. What we call "EA" is almost irrelevant. But what is not negotiable for those to succeed in business is to manage change. That is what EA is all about. I recall sitting in Zachman training led by himself. He posits the only organizations that don't need EA (or whatever you want to call it) are those that are not changing. My experience suggests those orgs that aren't changing aren't growing. And if you aren't growing, you're dying. Any EA program will not succeed unless there is a desire to change. No desire to change suggests the EA/Advisor/Change Agent should just walk the other way.

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• Analytics - how to tell where converted traffic came from?

  - by Eric

  I must be missing something obvious. I have Analytics set up with conversion tracking (goals), and I had 4 customers complete the goals yesterday. I'm trying to find out where those 4 customers came from (organic search? if organic, what keywords? etc) but I can't figure out how to do that in Adwords. When I click into the goal tracking overview, I see my 4 customers and it breaks it down so I see that 3 of them came from adwords (cpc) and 1 of them came from organic. I'd like to know exactly what ads brought the traffic and what keywords on the organic search led them to me. How can I do this? It seems like a simple request... but I can't figure it out... thanks for your help!

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