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  • YouTube API @ Google I/O 2010

    Kuan Yong, Gareth McSorley and I -- representing Product Management, Engineering, and Developer Relations, respectively -- were happy to present a YouTube API session at this year’s Google...

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • The Problem Should Define the Process, Not the Tool

    - by thatjeffsmith
    All around awesome tool, but not the only gadget in your toolbox.I’m stepping down from my SQL Developer pulpit today and standing up on my philosophical soap box. I’m frequently asked to help folks transition from one set of database tools over to Oracle SQL Developer, which I’m MORE than happy to do. But, I’m not looking to simply change the way people interact with Oracle database. What I care about is your productivity. Is there a faster, more efficient way for you to connect the dots, get from A to B, or just get home to your kids or to the pub for happy hour? If you have defined a business process around a specific tool, what happens when that tool ‘goes away?’ Does the business stop? No, you feel immediate pain until you are able to re-implement the process using another mechanism. Where I get confused, or even frustrated, is when someone asks me to redesign our tool to match their problem. Tools are just tools. Saying you ‘can’t load your data anymore because XYZ’ isn’t valid when you could easily do that same task via SQL*Loader, Create Table As Selects, or 9 other different mechanisms. Sometimes changes brings opportunity for improvement in the process. Don’t be afraid to step back and re-evaluate a problem with a fresh set of eyes. Just trying to replicate your process in another tool exactly as it was done in the ‘old tool’ doesn’t always make sense. Quick sidebar: scheduling a Windows program to kick off thousands if not millions of table inserts from Excel versus using a ‘proper’ server process using SQL*Loader and or external tables means sacrificing scalability and reliability for convenience. Don’t let old habits blind you to new solutions and possibilities. Of couse I’m not going to sit here and say that our tools aren’t deficient in some areas or can’t be improved upon. But I bet if we work together we can find something that’s not only better for the business, but is also better for you. What do you ‘miss’ since you’ve started using SQL Developer as your primary Oracle database tools? I’d love to start a thread here and share ideas on how we can better serve you and your organizations needs. The end solution might not look exactly what you have in mind starting out, but I had no idea I’d be a Product Manager when I started college either What can you no longer ‘do’ since you picked up SQL Developer? What hurts more than it should? What keeps you from being great versus just good?

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  • When I First Found Questionable SEO Techniques

    When I started my career as an SEO consultant, I was committed to offering clients a White Hat, ethical SEO service. I saw good results, and customers were understandably happy. Then I first found the SEO scams that are prevalent across some of the more unsavory parts of the industry.

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  • How do you know when you are tired of programming in your life?

    - by medusa
    Have you ever felt that you have had enough of programming and you want to do something else in your life which hopefully doesn't include staying in front of the computer all day? Also, while thinking these you realize it's time to stop thinking and continue your code. I am going through these thoughts for some time now, do you ever feel like this and what do you do to get yourself concentrated and happy with your work?

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  • When the Administrator walks...

    <b>Linux Journal:</b> "We never like to see our co-workers leave. In most cases, though, we are are happy for them because they are going on to bigger and better things. But occasionally they are not leaving under their own power."

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  • SQL Server Reporting Services Advanced Charting

    SQL Server Reporting Services (SSRS) has evolved over the years to incorporate many new data visualization capabilities. In this article, Scott Murray illustrates how DBAs can use these tools to produce reports that include Indicators, Embedded Charts, Sparklins, and Chart overlays. Countless happy developers. One award-winning bundle.The SQL Developer Bundle can transform the way you and your team work, aiding collaboration, efficiency, and consistency. Download your free trial now.

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  • Is it Worth Opting For the Free SEO Trial by an SEO Company?

    There are a lot of things that work in your favor when you opt for the month of free service that they provide because you at least get a base to start from. If you look carefully, unlike most other companies, the free SEO trial from a SEO company is a non-committal trial which means that if you are not happy with the results after a month you can surely back off.

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  • DevWeek Slides & Demos available for download

    - by Davide Mauri
    Anyone interested can download Slides, Demos and Demo Database (WhitepagesDB) of my “SQL Server best practices for developers” session here: http://www.davidemauri.it/resources/slide--demos.aspx Happy Downloading! :) Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Food For Tests: 7u12 Build b05, 8 with Lambda Preview b68

    - by $utils.escapeXML($entry.author)
    This week brought along new developer preview releases of the JDK and related projects. On the JDK 7 side, the Java™ Platform, Standard Edition 7 Update 12 Developer Preview Releases have been updated to 7u12 Build b05. On the JDK 8 side, as Mike Duigou announced on the lambda-dev mailing list, A new promotion (b68) of preview binaries for OpenJDK Java 8 with lambda extensions is now available at http://jdk8.java.net/lambda/. Happy testing!

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  • Speaking at PASS (and a plug for two other conferences)

    - by drsql
    So I was notified a few days ago that one of my sessions was selected, and one is an alternate. Luckily, it was the one that I have the most experience with, and the alternate is my latest session that I am really quite happy with after doing it virtually and now at the SQL Saturday in Columbus. The selected session is: Database Design Fundamentals In this session I will give an overview of how to design a database, including the common normal forms and why they should matter to you if you are creating...(read more)

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  • Running CLOC (count lines of code) on Windows...or alternative

    - by Chelonian
    I'm trying to use CLOC on Windows (XP) to count lines of code, and I can't get it to work. I downloaded the latest Win installer for CLOC 1.5.6, ran it (which caused a "DOS" window to open, scroll with text rapidly, then close before I could read anything) and then wrote cloc at the cmd prompt...and Windows doesn't recognize it as a command. Or if there is another easy-to-use lines of code counter that one could recommend (that runs on Windows), I'd be happy to try that.

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  • An SEO Service Provider is a Must For Content Creation

    Anyone who plans on making any search engine optimizing (SEO) changes to their website should consider hiring an Internet marketing company who will know precisely how to create keywords that will attract a lot of traffic to your website. This will, in turn, increase your sales. Of course, you will need to be happy with these keywords before the person whom you hire will create highly effective, original, and unique content for your website.

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  • How do I create a background image on web page?

    - by kasha
    I am a new designer so hopefully this question isn't too basic! How do I create a background image on a webpage for a programmer? I designed the page in photoshop and I would like to know how to send the background image (the 25% opacity buildings overlay). I would be happy to send the main image (but it is too large and I imagine would slow the site and loading time drastically). here is the link to the design... http://problemio.com/home_page_1_1.pdf

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  • Which Techniques Are Best When Creating Backlinks?

    All webmasters are keen to get good backlinks to their sites, and with good reason. The search engines love backlinks, and it can often mean more visitors as people follow those links. But, certain techniques will increase the chances that the search engines will be happy with your efforts.

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  • Oracle ADF Mobile

    - by Cinzia Mascanzoni
    We are happy to announce that Oracle ADF Mobile is now available for our customers.Oracle ADF Mobile enables developer to build applications that install and run on both iOS and Android devices from one source code. Development is done with JDeveloper and ADF and leverages Java and HTML5 technologies, while keeping the same visual and declarative approach ADF is known for. Please Click here to read more about the Oracle ADF Mobile release and learn more on our OTN Page.

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  • Error during installation of an SQL server Failover Cluster Instance

    A common issue I've run into while helping with SQL Server Failover Cluster (FCI) installations is the failure of the Network Name. In the following post I'll discuss a bit of background, the common root cause, and how to resolve it. Countless happy developers. One award-winning bundle.The SQL Developer Bundle can transform the way you and your team work, aiding collaboration, efficiency, and consistency. Download your free trial now.

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  • Citrix Access Gateway with Citrix Receiver

    - by vm370
    I'm currently using a Citrix Access Gateway with firmware 5.0.4 to provide access over an SSL-VPN to an isolated environment, which is connected to over the Citrix Access Gateway Client, which is delivered by the device by default. However we encountered different problems, e.g. that it's somehow not possible to get it out of the autostart (not registered as a service or in the autostart?!) and it killed the Cisco VPN Client, which is used in the company and unfortunately cannot be replaced. The Cisco client can also just be used again after a procedure with cleaning the registry from all CAG Client remains, which requires a lot of effort. Because of that, I'd like to check if there is an alternative to this client, since is this is a real pain... Unfortunately I couldn't find a way to use the Receiver with the CAG yet, but if you have any resources on how to build this workaround, I'd be very happy. Thanks a lot in advance UPDATE: If there are other alternatives I'd be even more happy, since using the Receiver would also mean that there is an issue with the ICA-Client, which is also used in our environments. From my experience, the Receiver and the ICA-Client are also no good friends...

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  • What is a good client for handling large amounts of mail ?

    - by ldigas
    Although the title sums it up nice, I'll repeat and explain. What would be a good email client for handling large amounts of mail ? Large portion of mails I receive come with attachments (zip, rar, pdf, dwg, etc.) and within a month I usually have another 1,5-2Gb of new mail. I've noticed that 'standard' Outlook Express (with whose interface I've been very happy) gets awfully slow after a while. Archiving helps but not much. Then I usually take the files, move them onto a dvd, delete all messages I can do without and start anew. The thing is, I would love to have them all in email client since I often go after some old mails (slow projects). So, what would be good alternatives ? If it is portable, that would also be nice, but I can also live without it. post scriptum: I love @gmail, but cannot use it for work. I know I could theoretically forward all of it there, and back, but that approach doesn't make my boss very happy (email handling policies and similar).

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