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  • My Oracle Support E-Business CRM Communities = Answer Hubs

    - by Oracle_EBS
    Want a quick answer to your EBS CRM problem?  Try our My Oracle Support E-Business CRM Communities.  Another avenue to get timely and accurate support and solutions from Oracle Support experts, industry peers and it's searchable to learn from others experiencing the same issues.  Give them a try! Oracle Complex Maintenance, Repair and Overhaul Community Oracle Contracts Community Oracle Depot Repair Oracle Install Base Community Oracle Lease & Finance Community Oracle Mobile Field Service Community Oracle Quoting Oracle Sales and Marketing Oracle Sales Compensation Oracle Service Community Oracle Telesales Oracle Trade Management

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  • Does Microsoft really offer "support"?

    - by SpashHit
    One of the arguments against using Open Source is that there is no "support". However, do big vendors (e.g. Microsoft) really offer "support" of any kind? I'm sure there is some sort of 4-figure-per-hour "paid support" option out there, but is that really an "option" for any problem short of one that is going to bankrupt your business? To put it more concretely... I buy a Microsoft product... it has a bug... now what? And how is that better than what I get from Open Source?

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  • New convenient Information Center about OUD in My Oracle Support

    - by Sylvain Duloutre
    A new "Information Center" dedicated to Oracle Unified Directory is available from the Oracle Support Site. This page provides you with all the useful links and news related to the product, including technical articles, docs, licensing info and the latest patches available. To access it, log into MOS (My Oracle Support) at http://support.oracle.com,  search for 1418884.2 doc id in the search field on the front page, then click on the "Information Center : Overview Oracle Unified Directory (OUD)" link.

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  • query to select topic with highest number of comment +support+oppose+views

    - by chetan
    table schema title description desid replyto support oppose views browser used a1 none 1 1 12 - bad topic b2 1 2 3 14 sql database a3 none 4 5 34 - crome b4 1 3 4 12 Topic desid starts with a and comment desid starts with b .For comment replyto is the desid of topic . Its easy to select * with highest number of support+oppose+views by query "select * from [DB_user1212].[dbo].[discussions] where desid like 'a%' order by (sup+opp+visited) desc" For highest (comment +support+oppose+views ) i tried "select * from [DB_user1212].[dbo].[discussions] where desid like 'a%' order by ((select count(*) from [DB_user1212].[dbo].[discussions] where replyto = desid )+sup+opp+visited) desc" but it didn't work . Because its not possible to send desid from outer query to innner subquery .

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  • Reading the tea leaves from Windows Azure support

    - by jamiet
    A few idle thoughts… Three months ago I had an issue regarding Windows Azure where I was unable to login to the management portal. At the time I contacted Azure support, the issue was soon resolved and I thought no more about it. Until today that is when I received an email from Azure support providing a detailed analysis of the root cause, the fix and moreover precise details about when and where things occurred. The email itself is interesting and I have included the entirety of it below. A few things were interesting to me: The level of detail and the diligence in investigating and reporting the issue I found really rather impressive. They even outline the number of users that were affected (127 in case you can’t be bothered reading). Compare this to the quite pathetic support that another division within Microsoft, Skype, provided to Greg Low recently: Skype support and dead parrot sketches   This line: “Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th. This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification. ” I also found to be particularly interesting. I have long thought that one of the reasons Microsoft has proved to be such a money-making machine in the enterprise is because they provide the infrastructure and then upsell on top of that – and nothing is more infrastructural than Active Directory. It has struck me of late that they are trying to make the same play of late in the cloud by tying all their services into Azure Active Directory and here we see a clear indication of that by making AAD the authentication mechanism for anyone using Windows Azure. I get the feeling that we’re going to hear much much more about AAD in the future; isn’t it about time we could log on to SQL Azure Windows Azure SQL Database without resorting to SQL authentication, for example? And why do Microsoft have two identity providers – Microsoft Account (aka Windows Live ID) and AAD – isn’t it about time those things were combined? As I said, just some idle thoughts. Below is the transcript of the email if you are interested. @Jamiet  This is regarding the support request <redacted> where in you were not able to login into the windows azure management portal with live id. We are providing you with the summary, root cause analysis and information about permanent fix: Incident Title: You were unable to access Windows Azure Portal after Microsoft Account to Azure Active Directory account Migration. Service Impacted: Management Portal Incident Start Date and Time: 8/24/2012 4:30:00 PM Date and Time Service was Restored: 10/17/2012 12:00:00 AM Summary: Windows Azure performed a planned change from using the Microsoft account service (formerly Windows Live ID) to the Azure Active Directory (AAD) as its primary authentication mechanism on August 24th.   This change was made to enable future innovation in the area of authentication – particularly for organizationally owned identities, identity federation, stronger authentication methods and compliance certification.   While this migration was largely transparent to Windows Azure users, a small number of users whose sign-in names were part of a Windows Live Custom Domain were unable to login.   This incompatibility was not discovered during the Quality Assurance testing phase prior to the migration. Customer Impact: Customers whose sign-in names were part of a Windows Live Custom Domain were unable to sign-in the Management Portal after ~4:00 p.m. PST on August 24th, 2012.   We determined that the issue did impact at least 127 users in 98 of these Windows Live Custom Domains and had a maximum potential impact of 1,110 users in total. Root Cause: The root cause of the issue was an incompatibility in the AAD authentication service to handle logins from Microsoft accounts whose sign-in names were part of a Windows Live Custom Domains.  This issue was not discovered during the Quality Assurance testing phase prior to the migration from Microsoft Account (MSA) to AAD. Mitigations: The issue was mitigated for the majority of affected users by 8:20 a.m. PST on August 25th, 2012 by running some internal scripts to correct many known Windows Live Custom Domains.   The remaining affected domains fell into two categories: Windows Live Custom Domains that were not corrected by 8/25/2012. An additional 48 Windows Live Custom Domains were fixed in the weeks following the incident within 2 business days after the AAD team received an escalation from product support regarding those accounts. Windows Live Custom domains that were also provisioned in Office365. Some of the affected Windows Live Custom Domains had already been provisioned in AAD because their owners signed up for Office365 which is a service that also uses AAD.   In these cases the Azure customers had to work around the issue by renaming their Microsoft Account or using a different Microsoft Account to administer their Azure subscription. Permanent Fix: The Azure Active Directory team permanently fixed the issue for all customers on 10/17/2012 in an upgraded release of the AAD service.

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  • Latest Business Analytics Support News has been released

    - by paul.a
    The latest edition of Business Analytics Support News is now available. You can read our quarterly newsletter Volume 5 Doc ID 1347131.1Featured topics include details on Smartview 64-Bit Support Patch Set Update information for various products Social Media for EPM Documentation plus more Did you miss any of the newsletters and want to find archived copies?  Volumes one to four are all listed on the News Index Doc ID 1347159.1 To ensure you don't miss out on future releases and recent changes you can subscribe to the Product News.More details about the subscription are outlined in the volume 5 "Subscribe to Product Support News" section.

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  • April Edition of the Oracle E-Business CRM Support Newsletter Available

    - by Oracle_EBS
    The April Edition of the Oracle E-Business Customer Relationship Management (CRM) Support Newsletter Document ID  1320611.1 is now available on My Oracle Support. Highlights of the April Edition include: Upgrading Customizations within EBS New Format for 12.1.3 Documentation E-Business Suite Recommended Upgrades Communities Update Directed and Useful content targeted by CRM Product Available EBS CRM Webcasts …and More! It is also worth noting that the My Oracle Support Communities, http://communities.oracle.com, are always available for quick answers to your questions.   Also, please always feel free to write us at [email protected] with any feedback on the CRM newsletter, communities or any other feedback you wish to share.

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  • What languages do you support when localizing?

    - by Javoid
    I recently converted an iphone app to support different languages, and was wondering which ones I should include, and which ones aren't worth the trouble. What I mean by that is best illustrated by an example. In Ireland, the Irish language is spoken by very few of the people there. It could be considered a dying language. Almost everybody speaks English (if not everybody). So in this example, I don't think it's worth the trouble to support. In addition, the number of people using modern technology may be limited as well. For example, most people in Cambodia would not be likely to purchase software, and therefore the benefits of localization are reduced. What languages do you support when localizing?

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  • Java EE 7 support in NetBeans 7.3.1

    - by arungupta
    NetBeans IDE provide tools, templates, and samples for building Java EE 7 applications. NetBeans 7.3.1 specifically added support for the features mentioned below: Support for creating Java EE 7 projects using Maven and Ant Develop, Deploy, and Debug using GlassFish 4 Bundled Java EE 7 javadocs CDI is enabled by default for new Java EE 7 projects (CDI 1.1) Create database scripts from Entity Classes (JPA 2.1) Java Persistence Query Language (JPQL) testing tool (JPA 2.1) RESTful Java client creation using JAX-RS 2.0 Client APIs (JAX-RS 2.0) New templates for JAX-RS 2 Filter and Interceptor (JAX-RS 2.0) New templates for WebSocket endpoints (WebSocket 1.0) JMS messages are sent using JMS 2 simplified API (JMS 2.0) Pass-through attributes are supported during Facelet page editing (JSF 2.2) Resource Library Contracts(JSF 2.2) @FlowScoped beans from editor and wizards (JSF 2.2) Support for EL 3.0 syntax in editor (EL 3.0) JSON APIs can be used with code completion (JSON 1.0) A comprehensive list of features added in this release is available in NetBeans 7.3.1 New and Noteworthy. Watch the screencast below to get a quick overview of the features and capabilities: Download Netbeans 7.3.1 and start playing with Java EE 7!

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  • How to: mirror a staging server from a production server

    - by Zombies
    We want to mirror our current production app server (Oracle Application Server) onto our staging server. As it stands right now, various things are out of sync, and what may work in testing/QA can easily fail in production because of settings/patch/etc inconsistencies. I was thinking what would be best is to clone the entire disk daily and push it onto the staging server... Would this be the best method...? (note: these are all windows servers)

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  • Bringing TechNet licensed server into production

    - by David Heggie
    I am currently trialling an install of Windows Server 2008R2 + SQL Server 2008 R2 using license keys from my company's TechNet subscription. If the trial is successful, I'd like to bring the server into production as is (there's a lot of config needed for it that I don't want to repeat) so my question really is is it possible to change the Windows and SQL server licenses from TechNet ones to "proper" volume licenses and legally use the server in production? Or do I have to reinstall everything with volume licences?

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  • How big are most production databases?

    - by TheLQ
    Seeing some posts that say 10 million rows in a table is nothing made me wonder: Just how big are most production databases? I'm not talking about physical disk size of the database (saying 60 GB tells me nothing), I'm wondering how many rows. Personally the largest DB I've ever worked with was a test DB of a production system with 10 million rows. But I've seen people brag about DB's in the billions of rows.

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  • Scrubbing a DotNetNuke Database for user info and passwords

    - by Chris Hammond
    If you’ve ever needed to send a backup of your DotNetNuke database to a developer for testing, you likely trust the developer enough to do so without scrubbing your data, but just to be safe it is probably best that you do take the time to scrub. Before you do anything with the SQL below, make sure you have a backup of your website! I would recommend you do the following. Backup your existing production database Restore a backup of your production database as a NEW database Run the scripts below...(read more)

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  • What is the "official" place for community support for the Mere Mortals .NET framework?

    - by Ryan Hayes
    My team is using the Mere Mortals .NET framework from Oak Leaf. Being used to working with primarily open source software, I found it excruciatingly painful to find ANY community support for MM.NET. When I asked if there was any, the only place I was given to look for support was Universal Thread, which is a site which requires a membership for search and archived questions. It seems like a third party, pay-for site should not be the primary source of support for anything like this, especially MM.NET which costs $700 per developer. It doesn' to me like an entire community around MM.NET would choose to all pay on top of the license just to use a forum. If not Universal Thread, then what is the "official" place to find support for the Mere Mortals .NET framework?

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  • How do I create statistics to make ‘small’ objects appear ‘large’ to the Optmizer?

    - by Maria Colgan
    I recently spoke with a customer who has a development environment that is a tiny fraction of the size of their production environment. His team has been tasked with identifying problem SQL statements in this development environment before new code is released into production. The problem is the objects in the development environment are so small, the execution plans selected in the development environment rarely reflects what actually happens in production. To ensure the development environment accurately reflects production, in the eyes of the Optimizer, the statistics used in the development environment must be the same as the statistics used in production. This can be achieved by exporting the statistics from production and import them into the development environment. Even though the underlying objects are a fraction of the size of production, the Optimizer will see them as the same size and treat them the same way as it would in production. Below are the necessary steps to achieve this in their environment. I am using the SH sample schema as the application schema who's statistics we want to move from production to development. Step 1. Create a staging table, in the production environment, where the statistics can be stored Step 2. Export the statistics for the application schema, from the data dictionary in production, into the staging table Step 3. Create an Oracle directory on the production system where the export of the staging table will reside and grant the SH user the necessary privileges on it. Step 4. Export the staging table from production using data pump export Step 5. Copy the dump file containing the stating table from production to development Step 6. Create an Oracle directory on the development system where the export of the staging table resides and grant the SH user the necessary privileges on it.  Step 7. Import the staging table into the development environment using data pump import Step 8. Import the statistics from the staging table into the dictionary in the development environment. You can get a copy of the script I used to generate this post here. +Maria Colgan

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  • [MISC GEEKERY] Support for Some Versions of Windows is Ending

    - by Matthew Guay
    Are you sticking with your older version of Windows instead of upgrading to Windows 7?  There’s no problem with that, but here’s a quick reminder to make sure you’re running the latest service pack to stay protected. Microsoft offers security updates and more throughout the lifetime of a version of Windows, and periodically they roll all the latest updates and improvements together into a service pack.  After a while, only computers running the latest service pack will still get updates to keep them safe. Recently, Microsoft has been warning that support is ending for Windows XP with Service Pack 2 and the release version of Windows Vista.  When support ends, you will not receive any new security updates for Windows.  You can continue to use your computer the same as before, but it may not be as secure and if new security issues are discovered they will not be updated. However, it’s easy to stay supported: simply install XP Service Pack 3 or Vista Service Pack 2, depending on your computer.  Here’s how to do that: Windows XP To install Windows XP Service Pack 3, you can either check Windows Update for updates, or simply download it from Microsoft at this link: Download XP Service Pack 3 Run the download (or if you’re updating from Windows Update the installer will automatically launch), and proceed just as you normally would when installing a program.  Your computer will have to reboot during the install, so make sure you’ve saved all your work and closed other programs before installing.   To check what service pack your computer is running, click Start, then right-click on the My Computer button and choose Properties. This will show you what version and service pack of Windows you are running, and in this screenshot we see this computer has be updated to Service Pack 3. Please Note:  The version of XP shipped with Windows XP Mode in Windows 7 comes preconfigured with Service Pack 3, and does not need updated.  Additionally, if your computer is running the 64 bit version of Windows XP, then Service Pack 2 is the latest service pack for your computer, and it is still supported. Windows Vista If your computer is running Windows Vista, you can install Service Pack 2 to stay up to date and supported.  Simply check Windows Update for Service Pack 2 if you haven’t installed it yet, or download the installer for your computer from the link below: 32 bit: Vista Service Pack 2 32-bit 64 bit: Vista Service Pack 2 64-bit Run the installer, and simply set it up as a normal program installation.  Do note that your computer will reboot during the installation, so make sure to save your work and close other programs before installing. To see what service pack your computer is running, click the Start orb, then right-click on the Computer button and select Properties. This will show what service pack and edition of Windows Vista your computer is running right at the top of the page. Conclusion Microsoft makes it easy to keep using your computer safely and securely even if you choose to keep using your older version of Windows.  By installing the latest service pack, you will make sure that your computer will be supported for years to come.  Windows 7 users, you don’t need to worry; no service has been released for it yet.  Stay tuned, and we’ll let you know when any new service packs are available. www.microsoft.com/EOS – End of Support Information from Microsoft Similar Articles Productive Geek Tips Remove Optional and Probably Unnecessary Windows Vista ComponentsRequesting Hotfixes from Microsoft the Easy WayUnderstanding Windows Vista Aero Glass RequirementsAdd Network Support to Windows Live MovieMakerCustomize the Manufacturer Support Info in Windows 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional OutSync will Sync Photos of your Friends on Facebook and Outlook Windows 7 Easter Theme YoWindoW, a real time weather screensaver Optimize your computer the Microsoft way Stormpulse provides slick, real time weather data Geek Parents – Did you try Parental Controls in Windows 7?

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  • Quick ways to boost performance and scalability of ASP.NET, WCF and Desktop Clients

    - by oazabir
    There are some simple configuration changes that you can make on machine.config and IIS to give your web applications significant performance boost. These are simple harmless changes but makes a lot of difference in terms of scalability. By tweaking system.net changes, you can increase the number of parallel calls that can be made from the services hosted on your servers as well as on desktop computers and thus increase scalability. By changing WCF throttling config you can increase number of simultaneous calls WCF can accept and thus make most use of your hardware power. By changing ASP.NET process model, you can increase number of concurrent requests that can be served by your website. And finally by turning on IIS caching and dynamic compression, you can dramatically increase the page download speed on browsers and and overall responsiveness of your applications. Read the CodeProject article for more details. http://www.codeproject.com/KB/webservices/quickwins.aspx Please vote for me if you find the article useful.

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  • Keep website and webservices warm with zero coding

    - by oazabir
    If you want to keep your websites or webservices warm and save user from seeing the long warm up time after an application pool recycle, or IIS restart or new code deployment or even windows restart, you can use the tinyget command line tool, that comes with IIS Resource Kit, to hit the site and services and keep them warm. Here’s how: First get tinyget from here. Download and install the IIS 6.0 Resource Kit on some PC. Then copy the tinyget.exe from “c:\program files…\IIS 6.0 ResourceKit\Tools'\tinyget” to the server where your IIS 6.0 or IIS 7 is running. Then create a batch file that will hit the pages and webservices. Something like this: SET TINYGET=C:\Program Files (x86)\IIS Resources\TinyGet\tinyget.exe"%TINYGET%" -srv:dropthings.omaralzabir.com -uri:http://dropthings.omaralzabir.com/ -status:200"%TINYGET%" -srv:dropthings.omaralzabir.com -uri:http://dropthings.omaralzabir.com/WidgetService.asmx?WSDL - status:200 First I am hitting the homepage to keep the webpage warm. Then I am hitting the webservice URL with ?WSDL parameter, which allows ASP.NET to compile the service if not already compiled and walk through all the operations and reflect on them and thus loading all related DLLs into memory and reducing the warmup time when hit. Tinyget gets the servers name or IP in the –srv parameter and then the actual URI in the –uri. I have specified what’s the HTTP response code to expect in –status parameter. It ensures the site is alive and is returning http 200 code. Besides just warming up a site, you can do some load test on the site. Tinyget can run in multiple threads and run loops to hit some URL. You can literally blow up a site with commands like this: "%TINYGET%" -threads:30 -loop:100 -srv:google.com -uri:http://www.google.com/ -status:200 Tinyget is also pretty useful to run automated tests. You can record http posts in a text file and then use it to make http posts to some page. Then you can put matching clause to check for certain string in the output to ensure the correct response is given. Thus with some simple command line commands, you can warm up, do some transactions, validate the site is giving off correct response as well as run a load test to ensure the server performing well. Very cheap way to get a lot done.

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  • What resources will help me understand the data model for QC 10.0 in order to write my SQL queries?

    - by srihari
    I am a fresher in Quality Center 10.0 HP software testing tool. As per my understanding in order to generate reports from QC and to troubleshoot the scenarios, we need to write SQL queries in the QC back end database. In my case it is SQL db. I downloaded the database reference help file but I could not understand from where I can start. It just gave the table name and its information. For a starter like me are there any online tutorials or helpful websites,hands on exercises,scenario's where I can better understand how to write queries for the QC data model? I am very confident about the SQL coding itself, what I want to know is how to query on the QC database tables based on the scenarios that occur in QC tool. Please suggest. Thanks, Srihari

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  • Developing for Windows CE platform?

    - by grmbl
    I'm looking in creating some applications for workers to use on the workfloor. They'll be using Psion NEO devices running Windows CE 5.0. My skillset allows for C#, PHP, ASP.Net (+ webservices). Application requirements: should connect to our ERP system running on IBM iSeries (AS400). should be run in fullscreen (effectively hiding the OS). usability touch functionality. I have tried the following: Full winform application ran through RDP session: [+] easy deployment using .rdp file. [+] application can be run on desktop environment too. [+] rdp host can easily access DB2 using IBM drivers. [+] GUI works ok on small screen. [-] environment = terminal server. (which is already under heavy use) Full winform application running on device OS: [+] environment = local. [+] responsive. [-] must use a webservice to access DB2. [-] deployment... [-] fixed platform (no desktop) Console application running on device OS: [+] environment = local. [+] very responsive. [-] must use a webservice to access DB2. [-] no fullscreen or other window options? [-] deployment... [-] fixed platform (no desktop) I'm considering creating a web application but it seems the OS comes with IE 5? I don't want to alter the OS in any way! (install other browsers etc.) I would like to have an application that's responsive, easy to deploy, fullscreen and optionally multiplatform. I have seen handheld devices using terminal (emulation?) with a console like interface. This seems to be native to the device but I'm afraid this requires modest knowledge of C++? It seems that using RDP is the way to go but, I came here for advice and look for people that have been in the same situation willing to share their experience. There does not seem to be many "best practices" on the web that could help me decide the best way of working. Greetings

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  • What is an achievable way of setting content budgets (e.g. polygon count) for level content in a 3D title?

    - by MrCranky
    In answering this question for swquinn, the answer raised a more pertinent question that I'd like to hear answers to. I'll post our own strategy (promise I won't accept it as the answer), but I'd like to hear others. Specifically: how do you go about setting a sensible budget for your content team. Usually one of the very first questions asked in a development is: what's our polygon budget? Of course, these days it's rare that vertex/poly count alone is the limiting factor, instead shader complexity, fill-rate, lighting complexity, all come into play. What the content team want are some hard numbers / limits to work to such that they have a reasonable expectation that their content, once it actually gets into the engine, will not be too heavy. Given that 'it depends' isn't a particularly useful answer, I'd like to hear a strategy that allows me to give them workable limits without being a) misleading, or b) wrong.

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  • How to manage preventive maintenance planning for external IT support?

    - by code-gijoe
    I am a bit puzzled by the way to handle server upgrade planning for software we maintain on remote sites. This is my case: I work for a software company that has many external clients. We are trying to be more Agile in our development so we plan to release small improvements every quarter and we wish to keep our clients informed of maintenance schedules. Instead of having angry clients that believe there ROI of our support plan is low, we want to be more proactive. Lets say we have 100 machines to take care of, is there some tool to assist me in planing the maintenance with clients? Right now I get a call from a client that is unhappy requesting we upgrade them, that is when we go into panic mode and start making calls. That is when I need to check my calendar, coordinate with the other guys, call a few times, change the date again and again until everyone is happy. Can this be done better?

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  • SQL Server slow in production environment

    - by Lieven Cardoen
    I have a weird problem in a customer's production environment. I can't give any details on the infrastructure, except that SQL server runs on a virtual server. The data, log and filestream file are on another storage server (data and filestream together and log on a separate server). In our local Test environment, there's one particular query that executes with these durations: first we clear the cache 300ms (First time it takes longer, but from then on it's cached.) 20ms 15ms 17ms In the customer's production environment, the SQL Server is more powerful, these are the durations (I didn't have the rights to clear the cache. Will try this tomorrow). 2500ms 2600ms 2400ms The servers in the customer's production environment are more powerful but they do have virtual servers (we don't). What could be the cause... Not enough memory? Fragmentation? Physical storage? How would you tackle this performance problem? EDIT: Some people have asked me if the data set is equal and it is. I restored their database on our environment. It's true that this was the first thing I looked at. (@Everyone: I added the edit because it will be the first thing that many will think off).

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