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  • What kinds of questions are Technical Support Incidents for?

    - by nevan
    Last year I received two "Technical Support Incidents" in the iPhone developer program, but when I went to renew I found that I would lose them. I have another two for this year, but I'm not really sure about the kind of problems that can be solved by using them. What kinds of questions are the best use of these Technical Support Incidents? What is the kind of problem I can use them for? What do you receive when you use them? Thanks.

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  • What considerations need to be made when transitioning an application to support?

    - by Eric U.
    I will be taking on the role of support for a complex application that is transitioning from the development team. This application is a sharepoint solution that connects to several (7) web services. The development team is rolling off almost immediately and will be available only for small questions. I'm new to this role so I'm wondering what suggestions you have for me as I take on this large project. What are some considerations that should be made so that the transition to support is smooth and uninterupted? I've been reading the documentation but I can already see some gaps that need to be filled. The applicaiton is very (perhaps overly) configurable and there is lots of injected code. Stepping through the code is about the only way I can gain an understanding of what is actually happening. At this point I'm a little over whelmed and appreciate any suggestions or advice. Thanks!

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  • Secure LAMP server for production use

    - by WalterJ89
    What is the procedure for securing a Linux, Apache, MySQL, PHP Server (or even Perl) for production use? Other than setting the MySql password and the root password for linux what other (maybe not so obvious) steps should be taken? Also what steps can I take if I was going to be extra paranoid that may not normally be nessasary? this is for a basic single site use but must be secure. Thank you. (sorry if this was asked before)

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  • tomcat 6 start mode setting for production [windows]

    - by Ryan Fernandes
    Tomcat 6 (as a windows service) seems to have a 'Start Mode' with options of 'java, jvm or exe' which can be set via the Tomcat Monitor (system tray icon). if I set this to 'java', I can see a forked 'java.exe' process for tomcat, if I chose either of the other two, I dont see a separate process. Anyway, would like to know if anyone has any information about what these settings mean and which one would be most appropriate in production.

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  • Is there any free live support solution that would ease implementation of a basic online help-desk?

    - by bogdan
    I'm looking for a free or inexpensive solution to give live online support to web visitors. I would like something based on Jabber/XMPP because it's an open protocol. This should work like this: The company would use 2-3 jabber accounts like Google Talk for providing support Online chat form that would connect to one of currently online jabber accounts Optionally give one proxy jabber account to the customers. This proxy would contact any of the currently online company accounts. Using this customers will see only one chat contact but they will speak with different people based on who is online at the moment. Currently I found only some expensive solutions like J-livesupport, Akeni. I would really appreciate if you will recommend something you successfully implemented.

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  • tomcat 6 start mode setting for production

    - by Ryan Fernandes
    Tomcat 6 (as a windows service) seems to have a 'Start Mode' with options of 'java, jvm or exe' which can be set via the Tomcat Monitor (system tray icon). if I set this to 'java', I can see a forked 'java.exe' process for tomcat, if I chose either of the other two, I dont see a separate process. Anyway, would like to know if anyone has any information about what these settings mean and which one would be most appropriate in production.

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  • MS DPM 2007: Testing the Recovery for a Production Domain

    - by NewToDPM
    Hi everybody! MS DPM 2007 is a new technology in my company, and so am I to the product. We have a classic Microsoft domain with two DCs, Exchange 2007 and a couple Web/MS SQL servers. I have deployed DPM one month ago on the domain, and after fixing the various issues I got with the replicas inconsistence and adapting the schedule and retention range to the server storage pool size, I can say the backup system is working correctly (no errors) as of today. However, there is one problem: we did not attempt to restore from the backups yet, which is a big no-no of course. I'm not sure about the way I should handle this, my main concern being Exchange and the System State of the DCs. From my understanding, DPM can only protect AND restore data on a server which is part of the same domain as the backup server. If I restore the System State (containing Active Directory) and the Exchange Storage Groups on a testing server, I am afraid it would completely disturb the domain functioning (for example, having two primary DCs on the domain). I am thinking about building a second DPM server on a testing separate domain which would mirror the replicas and then restore it on testing servers from this new domain. Is it the right way to handle the data recovery testing? How did you do on your domain when you first deployed DPM? I'd be grateful for any link/documentation or advice. Thank you in advance for your help! EDIT: Two options seem possible so far: i. Create another DC/Exchange server in the alternate location; ii. Create a separate domain in the alternate location and setup a trust between this domain and the production one. The option i is certainly the best but implies setting up a secondary Exchange server, with a dedicated public IP address so that if Exchange #1 dies, we can still send emails with Exchange #2. I don't know how complex this can be and would need to discuss it with my colleagues. The option ii would only fit the testing purposes. My only question regarding this is: if my production and DPM servers are part of domain A, and there is a trust between domains A and B, can I restore a domain A content to any domain B server?

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  • Production grade caching times?

    - by Kyle
    I wanted to set up caching on all the junk my webserver serves, but I would like a good idea of what production-level services use cache wise? For some reason I can't pick my own times for things like js, css, png, jpg, etc.

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  • Node.js Production Server and Ubuntu Users

    - by baffonero
    I'm setting up a production server on Ubuntu 10.04 using this technology stack: Nodejs Nginx to serve static contents Mongo Redis Upstart for running applications as services Monit for monitoring node application and nginx server The server will host only 5 applications of this type. Nothing else. How would you setup Ubuntu Users? It's a good idea to create a User per Application? Would you install software (node, mongo...) as root or as user(s)? Thanks in advance

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  • Weird cyrillic characters behavior after uploading to Ubuntu production server

    - by maxt3r
    When i upload my rails app via SFTP to production server which is running Ubuntu 10.04 LTS all cyrillic characters in my files look like this: http://dl.dropbox.com/u/347209/chars.png As you can see, only parts of words are broken. And because of this rails app doesn't start with syntax error. Also i'm getting errors like ActionView::Template::Error (incompatible character encodings: ASCII-8BIT and UTF-8)

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  • Thunderbird replacement with PGP support

    - by Robert
    Is there any good Thunderbird replacement with full PGP support ? To be more exact replacement for (Thb +Enigmail this is the tandem Im using now) Best way would be if PGP would be built in into application. Commercial software is also fine :) excluding M$ software. What I need: - PGP support - application much more stable than Thunderbird, - support for Gmail out of the box including support for labels, - better search functionality (search in THB is far away from perfection), - cross platform (I should be able to run it on windows and Linux). So do you guys have an experience with other mail clients which have PGP support ?

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  • How can I beta test web Perl modules under Apache/mod_perl on production web server?

    - by DVK
    We have a setup where most code, before being promoted to full production, is deployed in BETA mode - meaning, it runs in full production environment (using production database - usually production data; and production web server). We call that stage BETA testing. One of the main requirements is that BETA code promotion to production must be a simple "cp" command from beta to production directory - no code/filename changes. For non-web Perl code, achieving seamless BETA test is quite doable (see details here): Perl programs live in a standard location under production root (/usr/code/scripts) with production perl modules living under the same root (/usr/code/lib/perl) The BETA code has 100% same code paths except under beta root (/usr/code/beta/) A special module manipulates @INC of any script based on whether the script was called from /usr/code/scripts or /usr/code/test/scripts, to include beta libraries for beta scripts. This setup works fine up till we need to beta test our web Perl code (the setup is EmbPerl and Apache/mod_perl). The hang-up is as follows: if both a production Perl module and BETA Perl module have the same name (e.g. /usr/code/lib/perl/MyLib1.pm and /usr/code/beta/lib/perl/MyLib1.pm), then mod_perl will only be able to load ONE of these modules into memory - and there's no way we are aware of for a particular web page to affect which version of the module is currently loaded due to concurrency issues. Leaving aside the obvious non-programming solution (get a bloody BETA web server) which for political/organizational reasons is not feasible, is there any way we can somehow hack around this problem in either Perl or mod_perl? I played around with various approaches to unloading Perl modules that %INC has listed, but the problem remains that another user might load a beta page at just the right (or rather wrong) moment and have the beta module loaded which will be used for my production page.

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  • iOS Support with Windows Azure Mobile Services – now with Push Notifications

    - by ScottGu
    A few weeks ago I posted about a number of improvements to Windows Azure Mobile Services. One of these was the addition of an Objective-C client SDK that allows iOS developers to easily use Mobile Services for data and authentication.  Today I'm excited to announce a number of improvement to our iOS SDK and, most significantly, our new support for Push Notifications via APNS (Apple Push Notification Services).  This makes it incredibly easy to fire push notifications to your iOS users from Windows Azure Mobile Service scripts. Push Notifications via APNS We've provided two complete tutorials that take you step-by-step through the provisioning and setup process to enable your Windows Azure Mobile Service application with APNS (Apple Push Notification Services), including all of the steps required to configure your application for push in the Apple iOS provisioning portal: Getting started with Push Notifications - iOS Push notifications to users by using Mobile Services - iOS Once you've configured your application in the Apple iOS provisioning portal and uploaded the APNS push certificate to the Apple provisioning portal, it's just a matter of uploading your APNS push certificate to Mobile Services using the Windows Azure admin portal: Clicking the “upload” within the “Push” tab of your Mobile Service allows you to browse your local file-system and locate/upload your exported certificate.  As part of this you can also select whether you want to use the sandbox (dev) or production (prod) Apple service: Now, the code to send a push notification to your clients from within a Windows Azure Mobile Service is as easy as the code below: push.apns.send(deviceToken, {      alert: 'Toast: A new Mobile Services task.',      sound: 'default' }); This will cause Windows Azure Mobile Services to connect to APNS (Apple Push Notification Service) and send a notification to the iOS device you specified via the deviceToken: Check out our reference documentation for full details on how to use the new Windows Azure Mobile Services apns object to send your push notifications. Feedback Scripts An important part of working with any PNS (Push Notification Service) is handling feedback for expired device tokens and channels. This typically happens when your application is uninstalled from a particular device and can no longer receive your notifications. With Windows Notification Services you get an instant response from the HTTP server.  Apple’s Notification Services works in a slightly different way and provides an additional endpoint you can connect to poll for a list of expired tokens. As with all of the capabilities we integrate with Mobile Services, our goal is to allow developers to focus more on building their app and less on building infrastructure to support their ideas. Therefore we knew we had to provide a simple way for developers to integrate feedback from APNS on a regular basis.  This week’s update now includes a new screen in the portal that allows you to optionally provide a script to process your APNS feedback – and it will be executed by Mobile Services on an ongoing basis: This script is invoked periodically while your service is active. To poll the feedback endpoint you can simply call the apns object's getFeedback method from within this script: push.apns.getFeedback({       success: function(results) {           // results is an array of objects with a deviceToken and time properties      } }); This returns you a list of invalid tokens that can now be removed from your database. iOS Client SDK improvements Over the last month we've continued to work with a number of iOS advisors to make improvements to our Objective-C SDK. The SDK is being developed under an open source license (Apache 2.0) and is available on github. Many of the improvements are behind the scenes to improve performance and memory usage. However, one of the biggest improvements to our iOS Client API is the addition of an even easier login method.  Below is the Objective-C code you can now write to invoke it: [client loginWithProvider:@"twitter"                     onController:self                        animated:YES                      completion:^(MSUser *user, NSError *error) {      // if no error, you are now logged in via twitter }]; This code will automatically present and dismiss our login view controller as a modal dialog on the specified controller.  This does all the hard work for you and makes login via Twitter, Google, Facebook and Microsoft Account identities just a single line of code. My colleague Josh just posted a short video demonstrating these new features which I'd recommend checking out: Summary The above features are all now live in production and are available to use immediately.  If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using Mobile Services today. Visit the Windows Azure Mobile Developer Center to learn more about how to build apps with Mobile Services. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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  • CustomErrors section does not handle 404 properly on production server

    - by Adrian Grigore
    Hi, I'd like my ASP.NET MVC application to redirect failed requests to matching action methods of a certain controller. This works fine on my development machine running Windows 7, but not on my production machine running Windows 2008 R2. I set up my web.config as follows: <customErrors mode="On" defaultRedirect="/Error/ServerError/500"> <error statusCode="403" redirect="/Error/AccessDenied" /> <error statusCode="404" redirect="/Error/FileNotFound" /> </customErrors> This customErrors section works fine on both of my machines (production and development) for 500 Internal Server errors. It also works fine for 404 errors on my development machine. However, it does not properly redirect 404 errors on the production machine. Instead of /Error/FileNotFound, I get the standard 404 page that comes with IIS 7. What could be the problem here?

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  • Weird Facebooker Plugin & Pushion Passenger ModRails Production Error

    - by Ranknoodle
    I have an application (Rails 2.3.5) that I'm deploying to production Linux/Apache server using the latest Phushion Passenger/Apache Module 2.2.11 version. After deploying my original application, it returns a 500 error with no logging to production log. So I created a minimal test rails application, with some active record calls to the database to print out a list of objects to the home controller/my index page. I also cleared out all plugins. That works fine in the production environment. Then I one by one introduced each plugin that I'm using one at a time. Every plugin works fine EXCEPT facebooker. Every time I load the facebooker plugin into my app/vendor/plugins directory (via script git etc) my test application break (500 error - no error logging). Everytime I remove the facebooker plugin my test application works. Has anyone seen this before/ have any solutions? I saw this solution but didn't see it in the facebooker code.

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  • Can Stopwatch be used in production code?

    - by Adrian
    Hi, I need an accurate timer, and DateTime.Now seems not accurate enough. From the descriptions I read, System.Diagnostics.Stopwatch seems to be exactly what I want. But I have a phobia. I'm nervous about using anything from System.Diagnostics in actual production code. (I use it extensively for debugging with Asserts and PrintLns etc, but never yet for production stuff.) I'm not merely trying to use a timer to benchmark my functions - my app needs an actual timer. I've read on another forum that System.Diagnostics.StopWatch is only for benchmarking, and shouldn't be used in retail code, though there was no reason given. Is this correct, or am I (and whoever posted that advice) being too closed minded about System.Diagnostics? ie, is it ok to use System.Diagnostics.Stopwatch in production code? Thanks Adrian

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  • iOS - Application logging test and production code

    - by Peter Warbo
    I am doing a bunch of logging when I'm testing my application which is useful for getting information about variable state and such. However I have read that you should use logging sparsely in production code (because it can potentially slow down your application). But my question is now: if my app is in production and people are using it, whenever a crash (god forbid) occurs, how will I be able to interpret the crash information if I have removed the logging statements? Then I suppose I will only have a stacktrace for me to interpret? Does this mean I should leave logging in production code only WHERE it's really essential for me to interpret what has happened? Also how will the logging statements relate to the crash reports? Will they be combined? I'm thinking of using Flurry as analytics and crash reports...

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  • jQuery cookie behaves differently on local machine vs production server

    - by user1810414
    I'm setting a jQuery cookie for some site javascript effects. I'm setting expiration date to 30 days. On local development machine cookie expiration is set properly, whereas on production expiration is being set to end of session. After inspecting the created cookies with web develoer tools, everything is identical except production machine cookie is marked as "session cookie" and setting expiration is disallowed, while cookie created on local development machine is not set to "session" and expiration date is editable. Is there a way to make production machine cookie accept the expiration date? This is how I set the cookie: $.cookie('skip_animation','skip', 2592000); Using jQuery 1.6.4 (legacy site) All browsers behave the same way

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  • Intel GMA 500 support for 11.10

    - by lucazade
    I would like to know if the new open-source video driver included in kernel 3.0.x for the Intel GMA 500 will be included by default in the kernel that will be shipped in OO. The driver support of this GFX chipset has always been poor and mainly community-driven, now finally we have a KMS open-source driver, written by kernel hackers, and actually included in staging kernel repo. If there is any kind of testing needed there is a mega-thread on Ubuntu Forums with hundreds of users ready to test everything.

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  • DynaTrace Beefs Up Support for Microsoft Applications

    The application performance management vendor ups support for platforms such as SharePoint Server, Dynamics CRM, and Visual Studio 2010....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • IE8 and Windows 7 support for OUAF V2.2

    - by Anthony Shorten
    The browser screens generated and served by an Oracle Utilities Application Framework V2.2 now supports both Microsoft Internet Explorer 8 and Microsoft Windows 7 as a client. To use this compatibility Oracle Utilities Application Framework V2.2 products must download patch 8714458 from My Oracle Support. Details of the changes are included in the patch. This patch applies to the following products: Oracle Utilities Customer Care and Billing V2.2 Oracle Utilities Customer Care and Billing V2.3 Oracle Enterprise Taxation Management V2.2.x Oracle Utilities Business Intelligence V2.2

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  • The People Who Support Linux

    <b>Linux.com: </b>"The Linux Foundation's individual members help to support the work of Linux creator Linus Torvalds and other important activities that advance Linux, while getting a variety of other fun and valuable benefits. The series begins with Matthew Fernandez, a senior application developer based in Sydney, Australia. Matthew has been using Linux since 2001 and just recently became a Linux Foundation member."

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