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• Oracle OPN Specializations Catalog updated with latest CX solutions

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 The latest version of the Specializations Catalog is now live on the OPN Portal, updated as of October 31st, 2013. Oracle Social Relationship Management is now included. Please also check the "Cloud Services Specialization Criteria" page (57) that is summarizing the CX Cloud Services specialization paths. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• How to specify expiration of cacheable resources?

  - by Richard

  I'm trying to speed up a wordpress site -- this site: http://richardclunan.net I'm following the observations here: http://gtmetrix.com/reports/richardclunan.net/9ps7Zc0j The first item says: "The following cacheable resources have a short freshness lifetime. Specify an expiration at least one week in the future for the following resources:" How do I specify expirations for those things? (I'm not very technically-minded, and likely won't know relevant terminology -- really appreciate baby-steps explanation if possible :)

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• Which Continuous Integration framework do you use and why?

  - by Richard Warburton

  There are quite a few different Continuous Integration (CI) frameworks out there and I'm wondering which is the most popular. Which frameworks have you used at firms where you work? Is there any reason one CI framework is more popular than another - perhaps this is to do with the features it offers, things that integrate into it or maybe its just marketing? It seems like continuous integration is used more in the Java and .net worlds than say ruby or python. Why is this?

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• Laptop Regret

  - by Richard Jones

  Just a casual observation. To base line this. I've discussed this one terrible horror in the past, 'hot bag syndrome'. This is when you realise that you've just travelled home with your laptop enclosed in its carry case without it properly powering down. So new one today, 'Laptop Regret' You pull out your laptop and power it up connected to (boss in room) projector demo to reveal your previous nights Spotify dance music party mix / stroke / eclectic mix of website surfing (make what you will) collection. Its a social phenomena, it happens (not to me obviously), but I'd just like to benchmark my findings. (OK, it did happen to me)

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• Chiro One's Success with Oracle Sales Cloud

  - by Richard Lefebvre

  "As we strive to be a world-class company for our patients we needed to align with a company like Oracle who also is a world-class brand," says Roger Gold, National Director of Customer Engagement. Chiro One Wellness Centers is a national healthcare provider. It plans to grow to 1000 offices across the globe by 2020 and Oracle Sales Cloud will make that possible. Watch the 4'33 YouTube video featuring Chiro One success with Oracle Sales Cloud

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• Modern Best Practice in the Cloud with Oracle Accelerate for Midsize Companies

  - by Richard Lefebvre

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 See how a modern approach to best practice, enabled by innovative new technologies, can help you increase business agility and accelerate profitable growth: as the only vendor able to deliver Modern Best Practice, Oracle has a new additional competitive advantage. Here's a simple guide to help you challenge your prospects with this innovative approach. Modern Best Practice Explained: Download now! Discover why disruptive technologies are changing the face of business best practice—and how you can harness modern best practice to achieve more than ever before. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Successful Fusion CRM Bootcamp in Paris - July 24-24th

  - by Richard Lefebvre

  The first Fusion CRM Bootcamp for EMEA partners successfully took place in the Paris Pullmann Bercy hotel on July 24-26th. The agenda covered 14 Fusion CRM topics in depth, including detailed presentations and hands-on exercises, delivered by a team of Fusion CRM experts from Oracle Product Development. 89 participants represented 55 companies from 14 different countries, attended this event which was also a great opportunity to network with Oracle Product Development and Alliances & Channels executives during the breaks and the "Fusion Lounge" session each day after the training. As expressed by the participants in the event survey, the overall satisfaction reached to an impressive percentage of 85+ with the response of “met or exceeded the expectations” and with individual comments such as: On top of the presentation of Fusion CRM as a product, this event allowed to better understand Oracle's product and rollout strategy. The ability to meet the development team was really a bonus. Extremely valuable information given that enables integrators to go on the road of Fusion CRM Excellent organization, good product information coverage and demonstration Additional Fusion CRM bootcamps are planed across EMEA in the next quarters, although they will probably be under a different format which is still to be defined.

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• In the absense of a CS degree, how can I "fill in the gaps" so to speak?

  - by Richard DesLonde

  The problem here is that "I don't know what I don't know". How can I fill in those gaps? What is it that a computer science degreed person will know that I don't? Note: This isn't a personal question. I'm not asking you to read my mind so you can tell me where my knowledge is lacking. I'm really asking "Where/how can I get the knowledge a computer science degree would give me, without getting one?" Example: I don't know anything about compilers, but I understand that comp sci majors often are required to write some sort of compiler. This seems like something that would be useful to know. Etc.

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• Customizing The Fusion Applications Simplified UI (aka FUSE)

  - by Richard Bingham

  Everyone who has seen it is impressed by the new Simplified UI, providing self-service workers the ease-of-use that they expect from a modern web application. As always, people want and need to make small adjustments, especially in the Cloud, and thankfully even in its first release there is good support for this. The main features are: Configuring the branding and look-and-feel (known as a theme) of the Simplified UI. Adding you own custom announcements to the Simplified UI homepage. Using Page Composer to edit component properties, such as re-label text or hiding unwanted fields. Using MDS Sandboxes to manage groups of related customizations. Using Application Composer to adjust the fields available in certain Simplified UI pages. These are demonstrated in the video embedded below, available as part of our YouTube channel, as well as being documented in the extensibility guide. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; As mentioned, this is the first release of this capability so if there is something you're stuck on please use our forum and we'll try to help, or if you have a requirement for a new Simplified UI customization, please add a comment below.

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• Mouse pointer hides at bad times after updating to 13.10

  - by Richard

  A bug, I think, though I can't even seem to find any information when searching for it. The mouse pointer hides itself, but it is still possible to use it. Whenever I start watching a video in VLC, or start playing KSP through Steam my mouse pointer disappears. It is not returned upon exiting the application. I have not tried with other games in Steam. The mouse pointer do not disappear when watching videos online through YouTube, though it properly hides itself after a few seconds. The bug came about after I updated to 13.10, it was not present with the same setup in 13.04. I have tried removing ~/.compiz and restarting the kernel module psmouse. Going to tty1 and back to the desktop reveals the pointer, though this fix is bothering me. How do I fix this problem?

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• Six Best Practices for Empowering the Customer Experience

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Companies that fail to offer a great Customer eXperience can face declining customer satisfaction numbers and a poor service experience that can be amplified over #social channels. Here are 6 best practices for empowering the Customer Experience. What are your top tips for a great CX? Read the article here

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• XNA content.load Dependancy

  - by Richard

  Quick question, My project i'm building for test purposes is working fine but i have dependencies flying around everywhere due to the XNA framework. In Update i have gametime passed everywhere... this is okay. In Draw i have gametime & spritebatch passed everywhere... this is okay. My issue is in the content.load textures/sounds/fonts. I have them as public variables ie Texture1 = Content.load(of texture2d)("Texture1") I'm passing a 'Game1' pointer into the constructor of every new class being instantiated to gain access to these variables. Am i missing an OOP trick to prevent me having to pass a pointer to 'game1' to every New class?

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• Dashboard to aggregate Google Analytics, Facebook, YouTube etc tracking data?

  - by Richard

  I'd like to see as much tracking data as possible about my online presence, in one single dashboard - so views/conversions from Google Analytics data, the performance of my Facebook campaigns via the Insights API, views/clicks from my YouTube campaigns, etc. This could be as simple as a graph with time on the x-axis, and key indicators from each source on the y-axis (conversions from Analytics, likes on Facebook, views on YouTube, etc). The idea is that I can see customer engagement with each source, over time. I can write my own such dashboard easily enough, but I wondered if there was something off-the-shelf that already did this. Apologies if this isn't the right forum for such a question - would appreciate tips for the best place to ask.

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• New Exam in Beta Testing: Oracle Fusion CRM - Sales 2014 Implementation Essentials

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This new exam is designed for individuals who possess a strong foundation and expertise in implementing Oracle Sales Cloud solutions. Request your free exam voucher now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• 3 tips for SQL Azure connection perfection

  - by Richard Mitchell

  One of my main annoyances when dealing with SQL Azure is of course the occasional connection problems that communicating to a cloud database entails. If you're used to programming against a locally hosted SQL Server box this can be quite a change and annoying like you wouldn't believe. So after hitting the problem again in http://cloudservices.red-gate.com  I thought I'd write a little post to remind myself how I've got it working, I don't say it's right but at least "it works on my machine" Tip...(read more)

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• 8 Strategies for Putting Customers at the Core of Your Business (Forbes)

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In this Forbes article, read how companies can become more successful at placing customers in the center of their business... At Oracle we’ve been on a 10-year enterprise-wide journey toward greater customer-centricity—and that has required a change in our culture. What’s your journey’s story towards focusing more on your customers? /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Oracle RightNow CX Cloud Service 2012 Specialization

  - by Richard Lefebvre

  Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist (1Z1-465) is now in beta. Partners who pass the exam will be identified to customers, Oracle, and other partners as Certified Implementation Specialists. This is also the final step towards completion of the business and competency requirements for company-level Oracle RightNow CX Cloud Service 2012 Specialization. To view the complete Specialization criteria table, click here

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• Learn about CRM and CX at Oracle Days 2012

  - by Richard Lefebvre

  Oracle Day 2012 features learning tracks and sessions tailored for accelerating your business in today’s environment. Oracle simplifies IT by investing in best-of-breed technologies at every layer of the technology stack and engineering them to work together so you can focus on driving your business forward. Throughout its history, Oracle has proved it can address the most complex IT challenges and solve the business problems of our customers. Discover Oracle’s strategy for powering innovation in the areas of Cloud, Social, Mobile, Business Operations, Data Center Optimization, Big Data and Analytics. Oracle Day 2012: Tracks     Engine for Growth: The business for optimized data center Powering innovation for your enterprise applications Architect your cloud: A blueprint for Cloud builders See more, Act faster: powering innovation with analytics Business operations: Powering business innovation Customer Experience: Empowering people, powering brands Check out the agenda at local even for more details

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• Social Media's and Customer Service

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 How do you know when it’s time to change customer interaction to another channel? Find out from this interesting blog post and then watch this interesting 1'26 YouTube video /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• 724% Return on an SFA project with Oracle Sales Cloud and Marketing Cloud combined!

  - by Richard Lefebvre

  Oracle Sales Cloud and Marketing Cloud customer Apex IT gained just that?a 724% return on investment (ROI) when it implemented these Oracle Cloud solutions in its fast-moving, rapidly-growing business. Apex IT was just announced as a winner of the Nucleus Research 11th annual Technology ROI Awards. The award, given by the analyst firm, highlights organizations that have successfully leveraged IT deployments to maximize value per dollar spent. Fast Facts: Return on Investment – 724% Payback – 2 months Average annual benefit – $91,534 Cost : Benefit Ratio – 1:48 Business Benefits In addition to the ROI and cost metrics the award calls out improvements in Apex IT’s business operations—across both Sales and Marketing teams: Improved ability to identify new opportunities and focus sales resources on higher-probability deals Reduced administration and manual lead tracking—resulting in more time selling and a net new client increase of 46% Increased campaign productivity for both Marketing and Sales, including Oracle Marketing Cloud’s automation of campaign tracking and nurture programs Improved margins with more structured and disciplined sales processes—resulting in more effective deal negotiations Read the full Apex IT ROI Case Study. You also can learn more about Apex IT’s business, including the company’s work with Oracle Sales and Marketing Cloud on behalf of its clients. You can point your prospects and customers to the CX blog for a similar recap of the Apex IT award and a link to the Case Study.

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• Deal Registration Moves to Oracle Partner Store (OPS)- The Four Action Items for Partners

  - by Richard Lefebvre

  In November 2012, Oracle’s partner deal registration process will move to the Oracle Partner Store (OPS). During this time, OPS will become the single source for partners to register deals, obtain deal status, and place orders. What will partners need to do? 1. Request an OPS Account – If your company is new to OPS the first thing you need to do is request an account (if your company already has an OPS account, go to step 2). It’s important to have the person who will be managing your OPS account make this request as soon as possible. They will be set up as your company’s primary administrator. 2. Set-Up Users in OPS – Setup of users can start immediately, and will be handled by the primary OPS administrator at your company. The process is simple, but all existing users of Global PRM (Partner Relationship Management) deal registration will need to be set up in OPS before November 14, 2012.  3. Review/Action Any Registrations Pending Submission in PRM – Prior to November 14, 2012, all pending registrations should be submitted in the existing PRM system. It is important that this step is complete so registrations will not need to be re-entered when the system is moved to OPS on November 17, 2012. Registrations pending submission are easily identified on the registration listing screen with either “Incomplete” or “Returned to Partner” in the status column.  4. Attend Training – Oracle will offer multiple VAD and VAR training sessions beginning October 29, 2012. It is recommended that all users attend one of these important sessions.  Detailed instructions on each of these tasks can be found on the OPS Information Page. OPS will offer several enhancements to the deal registration process, including: Simplified Registration Form Easier Product Selection Expanded Browser Support Shared Registration Visibility Between VAD and VAR Pre-set Customer Selection From Partner Ordering Base Best Regards, Titina Ott Vice President, Worldwide A&C Systems And Business Processes 

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• Using .htaccess, can you hide the true URL?

  - by Richard Muthwill

  So I have a web hotel with 1 main website http://www.myrootsite.com/ and a few websites in subdirectories, in a folder called projects. I have domain names pointing to the subdirectories, but when holding the mouse over a link in those websites the URLs are shown as: http://www.myrootsite.com/projects/mysubsite/contact.html When I'm on mysubsite.com I want them to be shown as: http://www.mysubsite.com/contact.html I spoke to support for the web hotel and the guy said try using .htaccess, but I'm not sure exactly how to do this. Thank you very much for your time! Edit: For more information My website is: http://www.example1.com/ and I also own http://www.example2.com/. All of example2.com's files are in: example1.com/projects/example2/. When you visit example2.com, you'll notice all of the URL's point towards: example1.com/projects/example2/ but I want them to point towards: example2.com/ Can this be done? I hope this is enough info for you to go on :). Edit: For w3d I go to the url mysubsite.com and the browser shows the url mysubsite.com. The services I'm using create an iframe around myrootsite.com and use the url mysubsite.com I just hate that in Firefox and Internet Explorer, holding the mouse over link show that the destination url is: myrootsite.com/projects/mysubsite/...

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• Oracle Buys BigMachines - Adds Leading Configure, Price and Quote (CPQ) Cloud to the Oracle Cloud to Enable Smarter Selling

  - by Richard Lefebvre

  News Facts Oracle today announced that it has entered into an agreement to acquire BigMachines, a leading cloud-based Configure, Price and Quote (CPQ) solution provider. BigMachines’ CPQ Cloud accelerates the conversion of sales opportunities into revenue by automating the sales order process with guided selling, dynamic pricing, and an easy-to-use workflow approval process, accessible anywhere, on any device. Companies that use sales automation technology often rely on manual, cumbersome and disconnected processes to convert opportunities into orders. This creates errors, adds costs, delays revenue, and degrades the customer experience. BigMachines’ CPQ cloud extends sales automation to include the creation of an optimal quote, which enables sales personnel to easily configure and price complex products, select the best options, promotions and deal terms, and include up sell and renewals, all using automated workflows. In combination with Oracle’s enterprise-grade cloud solutions, including Marketing, Sales, Social, Commerce and Service Clouds, Oracle and BigMachines will create an end-to-end smarter selling cloud solution so sales personnel are more productive, customers are more satisfied, and companies grow revenue faster. More information on this announcement can be found at http://www.oracle.com/bigmachines Supporting Quotes “The fundamental goals of smarter selling are to provide sales teams with the information, access, and insights they need to maximize revenue opportunities and execute on all phases of the sales cycle,” said Thomas Kurian, Executive Vice President, Oracle Development. “By adding BigMachines’ CPQ Cloud to the Oracle Cloud, companies will be able to drive more revenue and increase customer satisfaction with a seamlessly integrated process across marketing and sales, pricing and quoting, and fulfillment and service.” “BigMachines has developed leading CPQ solutions that serve companies of all sizes across multiple industries,” said David Bonnette, BigMachines’ CEO. “Together with Oracle, we expect to provide a complete cloud solution to manage sales processes and deliver exceptional customer experiences.” Supporting Resources About Oracle and BigMachines General Presentation Customer and Partner Letter FAQ

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• Oracle Endeca (eCommerce): what's in it for Partners?

  - by Richard Lefebvre

  Endeca Drives Clicks and Conversions – Online and On-the-go Whenever and wherever customers engage with your business, Endeca delivers, analyzes, and targets just the right content to just the right customer to encourage clicks and drive business results View this comprehensive Endeca presentation specially designed for partners: Product Overview, Sales Plays, Pricing & Packaging, Enablement and Training, Specialization, Competition and many more....

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