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• Oracle Social Relationship Management Implementation Exam is now available in Beta!

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Get certified in implementing the most complete social relationship management solution on the market. Passing the exam means you will be recognized as an Implementation Specialist for Oracle Social Relationship Management. Schedule your exam as soon as possible to benefit from our exclusive vouchers which can waive the entire exam fee! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• How to ask and acceptalbe question? [closed]

  - by Richard Seitz

  My wife and I own a small art business for the purpose of selling painting. These are paintings done by my wife. We feel because of demand and comments that we should now consider the web to sell our art. How do we start? We already have a registered domain name. We have talked to many people that say they are experts in the design and hosting of webs. What should we ask the potential designer of our web to determine if he/she are professional or just thieves. What does one ask to evaluate the competence and integrity of a web designer? Thank You

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• uswsusp won't hibernate with freeplane and some websites open

  - by Richard

  I installed uswsusp on my laptop to hibernate faster, which works most of the time, but whenever I have freeplane (and some websites in firefox...can't recall which ones but can probably find some) it fails. In order to hibernate, I have to resort to closing the offending program or webpage - but this kinda ruins the point of hibernating... It fails when I try sudo s2disk in a terminal with freeplane open, but strangely works with sudo s2ram --force. When it fails, it simply switches to the black screen with s2disk: Snapshotting system but then returns to the login screen. When I enter my password, the hibernating indicator continues flashing but goes back to the desktop I left when trying to hibernate. When it works, it works as expected from hibernate, shutdown and resume. I saw another thread discuss fglrx modules and to include it in MODULE="fglrx" in /etc/default/acpi-support, but that hasn't helped me. I'm using Ubuntu 11.10 with an ATI graphics card on an Acer Aspire 6920.

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• Which Continuous Integration framework do you use and why?

  - by Richard Warburton

  There are quite a few different Continuous Integration (CI) frameworks out there and I'm wondering which is the most popular. Which frameworks have you used at firms where you work? Is there any reason one CI framework is more popular than another - perhaps this is to do with the features it offers, things that integrate into it or maybe its just marketing? It seems like continuous integration is used more in the Java and .net worlds than say ruby or python. Why is this?

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• In the absense of a CS degree, how can I "fill in the gaps" so to speak?

  - by Richard DesLonde

  The problem here is that "I don't know what I don't know". How can I fill in those gaps? What is it that a computer science degreed person will know that I don't? Note: This isn't a personal question. I'm not asking you to read my mind so you can tell me where my knowledge is lacking. I'm really asking "Where/how can I get the knowledge a computer science degree would give me, without getting one?" Example: I don't know anything about compilers, but I understand that comp sci majors often are required to write some sort of compiler. This seems like something that would be useful to know. Etc.

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• Learn about CRM and CX at Oracle Days 2012

  - by Richard Lefebvre

  Oracle Day 2012 features learning tracks and sessions tailored for accelerating your business in today’s environment. Oracle simplifies IT by investing in best-of-breed technologies at every layer of the technology stack and engineering them to work together so you can focus on driving your business forward. Throughout its history, Oracle has proved it can address the most complex IT challenges and solve the business problems of our customers. Discover Oracle’s strategy for powering innovation in the areas of Cloud, Social, Mobile, Business Operations, Data Center Optimization, Big Data and Analytics. Oracle Day 2012: Tracks     Engine for Growth: The business for optimized data center Powering innovation for your enterprise applications Architect your cloud: A blueprint for Cloud builders See more, Act faster: powering innovation with analytics Business operations: Powering business innovation Customer Experience: Empowering people, powering brands Check out the agenda at local even for more details

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• New Exam in Beta Testing: Oracle Fusion CRM - Sales 2014 Implementation Essentials

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This new exam is designed for individuals who possess a strong foundation and expertise in implementing Oracle Sales Cloud solutions. Request your free exam voucher now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Deal Registration Moves to Oracle Partner Store (OPS)- The Four Action Items for Partners

  - by Richard Lefebvre

  In November 2012, Oracle’s partner deal registration process will move to the Oracle Partner Store (OPS). During this time, OPS will become the single source for partners to register deals, obtain deal status, and place orders. What will partners need to do? 1. Request an OPS Account – If your company is new to OPS the first thing you need to do is request an account (if your company already has an OPS account, go to step 2). It’s important to have the person who will be managing your OPS account make this request as soon as possible. They will be set up as your company’s primary administrator. 2. Set-Up Users in OPS – Setup of users can start immediately, and will be handled by the primary OPS administrator at your company. The process is simple, but all existing users of Global PRM (Partner Relationship Management) deal registration will need to be set up in OPS before November 14, 2012.  3. Review/Action Any Registrations Pending Submission in PRM – Prior to November 14, 2012, all pending registrations should be submitted in the existing PRM system. It is important that this step is complete so registrations will not need to be re-entered when the system is moved to OPS on November 17, 2012. Registrations pending submission are easily identified on the registration listing screen with either “Incomplete” or “Returned to Partner” in the status column.  4. Attend Training – Oracle will offer multiple VAD and VAR training sessions beginning October 29, 2012. It is recommended that all users attend one of these important sessions.  Detailed instructions on each of these tasks can be found on the OPS Information Page. OPS will offer several enhancements to the deal registration process, including: Simplified Registration Form Easier Product Selection Expanded Browser Support Shared Registration Visibility Between VAD and VAR Pre-set Customer Selection From Partner Ordering Base Best Regards, Titina Ott Vice President, Worldwide A&C Systems And Business Processes 

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• 3 tips for SQL Azure connection perfection

  - by Richard Mitchell

  One of my main annoyances when dealing with SQL Azure is of course the occasional connection problems that communicating to a cloud database entails. If you're used to programming against a locally hosted SQL Server box this can be quite a change and annoying like you wouldn't believe. So after hitting the problem again in http://cloudservices.red-gate.com  I thought I'd write a little post to remind myself how I've got it working, I don't say it's right but at least "it works on my machine" Tip...(read more)

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• Successful Fusion CRM Bootcamp in Paris - July 24-24th

  - by Richard Lefebvre

  The first Fusion CRM Bootcamp for EMEA partners successfully took place in the Paris Pullmann Bercy hotel on July 24-26th. The agenda covered 14 Fusion CRM topics in depth, including detailed presentations and hands-on exercises, delivered by a team of Fusion CRM experts from Oracle Product Development. 89 participants represented 55 companies from 14 different countries, attended this event which was also a great opportunity to network with Oracle Product Development and Alliances & Channels executives during the breaks and the "Fusion Lounge" session each day after the training. As expressed by the participants in the event survey, the overall satisfaction reached to an impressive percentage of 85+ with the response of “met or exceeded the expectations” and with individual comments such as: On top of the presentation of Fusion CRM as a product, this event allowed to better understand Oracle's product and rollout strategy. The ability to meet the development team was really a bonus. Extremely valuable information given that enables integrators to go on the road of Fusion CRM Excellent organization, good product information coverage and demonstration Additional Fusion CRM bootcamps are planed across EMEA in the next quarters, although they will probably be under a different format which is still to be defined.

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• Laptop Regret

  - by Richard Jones

  Just a casual observation. To base line this. I've discussed this one terrible horror in the past, 'hot bag syndrome'. This is when you realise that you've just travelled home with your laptop enclosed in its carry case without it properly powering down. So new one today, 'Laptop Regret' You pull out your laptop and power it up connected to (boss in room) projector demo to reveal your previous nights Spotify dance music party mix / stroke / eclectic mix of website surfing (make what you will) collection. Its a social phenomena, it happens (not to me obviously), but I'd just like to benchmark my findings. (OK, it did happen to me)

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• Oracle Buys BigMachines - Adds Leading Configure, Price and Quote (CPQ) Cloud to the Oracle Cloud to Enable Smarter Selling

  - by Richard Lefebvre

  News Facts Oracle today announced that it has entered into an agreement to acquire BigMachines, a leading cloud-based Configure, Price and Quote (CPQ) solution provider. BigMachines’ CPQ Cloud accelerates the conversion of sales opportunities into revenue by automating the sales order process with guided selling, dynamic pricing, and an easy-to-use workflow approval process, accessible anywhere, on any device. Companies that use sales automation technology often rely on manual, cumbersome and disconnected processes to convert opportunities into orders. This creates errors, adds costs, delays revenue, and degrades the customer experience. BigMachines’ CPQ cloud extends sales automation to include the creation of an optimal quote, which enables sales personnel to easily configure and price complex products, select the best options, promotions and deal terms, and include up sell and renewals, all using automated workflows. In combination with Oracle’s enterprise-grade cloud solutions, including Marketing, Sales, Social, Commerce and Service Clouds, Oracle and BigMachines will create an end-to-end smarter selling cloud solution so sales personnel are more productive, customers are more satisfied, and companies grow revenue faster. More information on this announcement can be found at http://www.oracle.com/bigmachines Supporting Quotes “The fundamental goals of smarter selling are to provide sales teams with the information, access, and insights they need to maximize revenue opportunities and execute on all phases of the sales cycle,” said Thomas Kurian, Executive Vice President, Oracle Development. “By adding BigMachines’ CPQ Cloud to the Oracle Cloud, companies will be able to drive more revenue and increase customer satisfaction with a seamlessly integrated process across marketing and sales, pricing and quoting, and fulfillment and service.” “BigMachines has developed leading CPQ solutions that serve companies of all sizes across multiple industries,” said David Bonnette, BigMachines’ CEO. “Together with Oracle, we expect to provide a complete cloud solution to manage sales processes and deliver exceptional customer experiences.” Supporting Resources About Oracle and BigMachines General Presentation Customer and Partner Letter FAQ

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• Customizing The Fusion Applications Simplified UI (aka FUSE)

  - by Richard Bingham

  Everyone who has seen it is impressed by the new Simplified UI, providing self-service workers the ease-of-use that they expect from a modern web application. As always, people want and need to make small adjustments, especially in the Cloud, and thankfully even in its first release there is good support for this. The main features are: Configuring the branding and look-and-feel (known as a theme) of the Simplified UI. Adding you own custom announcements to the Simplified UI homepage. Using Page Composer to edit component properties, such as re-label text or hiding unwanted fields. Using MDS Sandboxes to manage groups of related customizations. Using Application Composer to adjust the fields available in certain Simplified UI pages. These are demonstrated in the video embedded below, available as part of our YouTube channel, as well as being documented in the extensibility guide. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; As mentioned, this is the first release of this capability so if there is something you're stuck on please use our forum and we'll try to help, or if you have a requirement for a new Simplified UI customization, please add a comment below.

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• Six Best Practices for Empowering the Customer Experience

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Companies that fail to offer a great Customer eXperience can face declining customer satisfaction numbers and a poor service experience that can be amplified over #social channels. Here are 6 best practices for empowering the Customer Experience. What are your top tips for a great CX? Read the article here

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• Social Media's and Customer Service

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 How do you know when it’s time to change customer interaction to another channel? Find out from this interesting blog post and then watch this interesting 1'26 YouTube video /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• 724% Return on an SFA project with Oracle Sales Cloud and Marketing Cloud combined!

  - by Richard Lefebvre

  Oracle Sales Cloud and Marketing Cloud customer Apex IT gained just that?a 724% return on investment (ROI) when it implemented these Oracle Cloud solutions in its fast-moving, rapidly-growing business. Apex IT was just announced as a winner of the Nucleus Research 11th annual Technology ROI Awards. The award, given by the analyst firm, highlights organizations that have successfully leveraged IT deployments to maximize value per dollar spent. Fast Facts: Return on Investment – 724% Payback – 2 months Average annual benefit – $91,534 Cost : Benefit Ratio – 1:48 Business Benefits In addition to the ROI and cost metrics the award calls out improvements in Apex IT’s business operations—across both Sales and Marketing teams: Improved ability to identify new opportunities and focus sales resources on higher-probability deals Reduced administration and manual lead tracking—resulting in more time selling and a net new client increase of 46% Increased campaign productivity for both Marketing and Sales, including Oracle Marketing Cloud’s automation of campaign tracking and nurture programs Improved margins with more structured and disciplined sales processes—resulting in more effective deal negotiations Read the full Apex IT ROI Case Study. You also can learn more about Apex IT’s business, including the company’s work with Oracle Sales and Marketing Cloud on behalf of its clients. You can point your prospects and customers to the CX blog for a similar recap of the Apex IT award and a link to the Case Study.

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• 8 Strategies for Putting Customers at the Core of Your Business (Forbes)

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In this Forbes article, read how companies can become more successful at placing customers in the center of their business... At Oracle we’ve been on a 10-year enterprise-wide journey toward greater customer-centricity—and that has required a change in our culture. What’s your journey’s story towards focusing more on your customers? /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• Cognizant: commited in Oracle Fusion Applications and Oracle Cloud

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Cognizant is a Global System Integrator strongly committed in Oracle Fusion Applications and Oracle Cloud, offering fixed scope implementation. In this short video, you can learn more about Cognizant strategy, experience and offerings Cognizant is Platinum Partner specialized in several Oracle Fusion Cloud Service areas /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• XNA content.load Dependancy

  - by Richard

  Quick question, My project i'm building for test purposes is working fine but i have dependencies flying around everywhere due to the XNA framework. In Update i have gametime passed everywhere... this is okay. In Draw i have gametime & spritebatch passed everywhere... this is okay. My issue is in the content.load textures/sounds/fonts. I have them as public variables ie Texture1 = Content.load(of texture2d)("Texture1") I'm passing a 'Game1' pointer into the constructor of every new class being instantiated to gain access to these variables. Am i missing an OOP trick to prevent me having to pass a pointer to 'game1' to every New class?

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• Oracle RightNow CX Cloud Service 2012 Specialization

  - by Richard Lefebvre

  Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist (1Z1-465) is now in beta. Partners who pass the exam will be identified to customers, Oracle, and other partners as Certified Implementation Specialists. This is also the final step towards completion of the business and competency requirements for company-level Oracle RightNow CX Cloud Service 2012 Specialization. To view the complete Specialization criteria table, click here

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• Oracle Endeca (eCommerce): what's in it for Partners?

  - by Richard Lefebvre

  Endeca Drives Clicks and Conversions – Online and On-the-go Whenever and wherever customers engage with your business, Endeca delivers, analyzes, and targets just the right content to just the right customer to encourage clicks and drive business results View this comprehensive Endeca presentation specially designed for partners: Product Overview, Sales Plays, Pricing & Packaging, Enablement and Training, Specialization, Competition and many more....

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• The Oracle Architects Training: 40 training sessions for our EMEA partners to build their Oracle Applications and Technical skills

  - by Richard Lefebvre

  There is a lot more to Oracle technology than meets the eye. Sure, you already belong to a small circle of our most experienced and committed partners. But are you making the best use possible of our technology solutions? Put it to the test. Join the “Oracle Partner Architects Training”. It is aimed at providing your experts, architects and consultants with in-depth architectural knowledge about Oracle technology. Here is your chance to learn from the best. Seasoned speakers, exclusive content and no product marketing. Oracle technology beyond the obvious. Mark your calendar The Oracle Partner Architects Training is an online training program. Sign up for the live Webex sessions (scheduled from January 2013 till April 2013) or watch replays as they become available. Feel free to follow training sessions at your own pace. Also, last year’s sessions are still very accurate and very available on architects.oraevents.eu NOTE: Looking to get your consultants Oracle certified? One more reason to join the Oracle Partner Architects Training. It is the fast track to getting their expertise validated with an Oracle certificate.

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• Oracle Partner Specialists – Sell & Deliver High Value Products to Customers

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Do you want to know where to find useful information about partner training and other activities to complete Oracle Specialization available in the country you are personally based? Go to the EMEA partner enablement blog and read latest information regarding training opportunities ready to join for Cloud Services, Applications, Business Intelligence, Middleware, Database 12c, Engineered System as well as Server & Storage. Recently, we announced new TestFest events in France, which you can join to pass your own Implementation Assessment within the Specialization category you have already chosen. To find out where and when the next TestFest close to your location will take place, please contact [email protected] or watch out for further announcements of TestFest events in your home country. Turnback to the EMEA Partner Enablement Blog from time to time to update your own Specialization and join the latest training for Sales, Presales or Implementation Specialists:  https://blogs.oracle.com/opnenablement/

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• Creating Ideal Customers with Modern Marketing

  - by Richard Lefebvre

  “Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.” — Customer-Obsessed Marketing Is Your Next Competitive Edge Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data. Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance. Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue. Read the full article and watch the videos here

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