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• Now Available: Profit November 2012

  - by user462779

  The November 2012 issue of Profit is now available. In the five years I've worked on Profit, there has been measurable interest in content related to project management. Stories featuring project management as a key component have resulted in extra clicks, likes, and RTs (for you Twitter users) from our readers. I've chatted about this with Oracle customers, partners, and experts and received an assortment of ideas about why this might be. This issue of Profit is a bit of a culmination of those conversations, and the trends that are driving interest in project management best practices. Also, two online developments for Profit: check out my newly relaunched blog, Editor's Notebook, at blogs.oracle.com/profit, where readers can get a peek at the development of each issue of Profit as it happens. We've also launched a new LinkedIn group for our social media-inclined readers. In this issue: Three Keys to Project Management What can organizations with world-class project management teach the rest of us? Strong Medicine Gilead Sciences simplifies business processes to establish a foundation for continued growth. Architects of Reform Enterprise architecture plays an essential role in establishing Oregon as a leader in healthcare reform. Answering the Call Turkcell CIO Ilker Kuruoz finds IT-powered growth and innovation to be the calling card for success. Projected Results Sound project management practices and technology can have an immediate impact on the bottom line. Preparing for Impact Plans for dealing with enterprise information will define the big data winners. Is one issue of Profit not enough to get you through to February? Visit the Profit archives, or follow @OracleProfit on Twitter for a daily dose of enterprise technology news from Profit.

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• Introduction to Oracle ADF

  - by Arda Eralp

  The Oracle Application Development Framework (Oracle ADF) is an end-to-end application framework that builds on Java Platform, Enterprise Edition (Java EE) standards and open-source technologies. You can use Oracle ADF to implement enterprise solutions that search, display, create, modify, and validate data using web, wireless, desktop, or web services interfaces. Because of its declarative nature, Oracle ADF simplifies and accelerates development by allowing users to focus on the logic of application creation rather than coding details. Used in tandem, Oracle JDeveloper 11g and Oracle ADF give you an environment that covers the full development lifecycle from design to deployment, with drag-and-drop data binding, visual UI design, and team development features built in. In line with community best practices, applications you build using the Fusion web technology stack achieve a clean separation of business logic, page navigation, and user interface by adhering to a model-view-controller architecture. MVC architecture: The model layer represents the data values related to the current page The view layer contains the UI pages used to view or modify that data The controller layer processes user input and determines page navigation The business service layer handles data access and encapsulates business logic Each ADF module fits in the Fusion web application architecture. The core module in the framework is ADF Model, a data binding facility. The ADF Model layer enables a unified approach to bind any user interface to any business service, without the need to write code. The other modules that make up a Fusion web application technology stack are: ADF Business Components, which simplifies building business services. ADF Faces rich client, which offers a rich library of AJAX-enabled UI components for web applications built with JavaServer Faces (JSF). ADF Controller, which integrates JSF with ADF Model. The ADF Controller extends the standard JSF controller by providing additional functionality, such as reusable task flows that pass control not only between JSF pages, but also between other activities, for instance method calls or other task flows.

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• Player sprite moving slower on iPhone 4

  - by nvillec

  I just finished getting movement/jump animation for a player sprite in Xcode using Cocos2D. The basic movement algorithm is a timer that updates every 0.01 sec, changing the sprite position to (sprite.position.x + xVel, sprite.position.y + yVel). Each time a movement button is tapped, the appropriate velocity (initialized to 0) is changed to whatever speed I choose, then a stop movement button returns the velocity to 0. It's not an ideal solution but I'm very new at this and stoked to at least have that working with little help from the internet. So I may not have explained that perfectly, but it is in fact working to my satisfaction in Xcode's iPhone Simulator, however when I build it for my device and run it on my phone, the sprite's movement speed is noticeably slower than in Xcode. At first I thought it must have to do with the resolution of the iPhone 4, making the sprite's movement path twice as long, but I found that if I pull up the multitask bar, then return to the app the speed will sometimes jump back to normal. My second theory was that the code is just inefficient and is bogging the processes down, but I would see this reflected in the frame rate wouldn't I? It stays at 59-60 the whole time, and the spritesheet animation runs at the correct speed. Has anyone experienced this? Is this a really obvious issue that I'm completely missing? Any help (or tips for optimizing my approach to movement) would be much appreciated!

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• Customer Experience in the Year Ahead

  - by Christina McKeon

  With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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• Report from OpenWorld Shanghai

  - by jmorourke

  Oracle OpenWorld Shanghai 2013 was held July 22nd – 25th at the International Expo Center in Shanghai, China. The conference drew over 19,000 attendees from 44 countries. In addition, 580 CxOs attended the Executive Edge program, and 430+ partners attended the Oracle Partner Network Exchange. The conference included a number of sessions on Big Data, Business Analytics, Business Intelligence and Enterprise Performance Management delivered by Oracle, our partners and customers.  I had the pleasure to attend the conference and delivered three sessions focused on Oracle’s Hyperion Enterprise Performance Management (EPM) applications. Each of my sessions was well-attended, and in a few cases was standing room only, so there is clearly a lot of interest in the China market in EPM. The EPM and BI demo pods in the DemoGrounds at the conference also received a lot of traffic. In addition to the conference sessions I delivered, I had several meetings with customers and partners in Shanghai.These sessions and meetings I attended made clear the interest that customers in China have in improving their planning, management reporting, financial reporting, and profitability management processes. In fact, with the China Ministry of Finance now standardizing on XBRL for annual reporting across multiple agencies in China, there is a great opportunity here for our disclosure management application. One interesting finding is that the China market may not be ready for cloud-based applications as many companies are state-owned and have security concerns, so on-premise applications are likely to see continued demand.  For more information about the Oracle OpenWorld China 2013 conference, please check the web  site:  http://www.oracle.com/events/apac/cn/en/openworld/index.htmlAnd don’t forget, Oracle OpenWorld San Francisco 2013 is just around the corner in September of 2013. Please check the web site for registration and content information: http://www.oracle.com/openworld/index.html

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• Online Media Daily: Oracle Takes Social Marketing Seriously

  - by Kathryn Perry

  In the article published on Nov 12, 2012 and titled "Oracle Integrates Social Marketing Into Enterprise To Gain Marketing Revs," Online Media Daily explores Oracle's approach to social marketing. The publication says that Oracle is focused on showing marketers how to integrate social data into corporate business processes and how to "socialize" the corporate world.The article goes on to state:"Enterprise software companies like Oracle, SAP, IBM, Salesforce and Microsoft have been slowly building up an expertise in social marketing to integrate the data into traditional enterprise resource planning, and customer relationship management tools into social marketing tools.   Enterprise software companies like Oracle, SAP, IBM, Salesforce and Microsoft have been slowly building up an expertise in social marketing to integrate the data into traditional enterprise resource planning, and customer relationship management tools into social marketing tools.   Read more: http://www.mediapost.com/publications/article/187096/oracle-integrates-social-marketing-into-enterprise.html#ixzz2CPMZ1w3DMeg Bear, VP of cloud social platform at Oracle, sees the integration with ERP systems as a differentiator for the company. Oracle Social Relationship Management launched last month. It integrates social data into traditional enterprise applications like Oracle Fusion Marketing, Oracle Fusion Sales Catalog, Oracle ATG Web Commerce and Oracle ERP."The post goes on to quote a Forrester analyst stating the following:""There's room for any process-driven application to run more efficiently, especially if they're socially enabled," said Rob Koplowitz, VP and principal analyst at Forrester Research. "It takes the human part of the process not generally captured today to provide better access to content, information and collective actions."Koplowitz said several acquisitions support Oracle's long-term vision: to layer social on top of other enterprise apps, like its ERP platform."With many great acquisitions under our belt and organically grown social tools, the market recognizes that Oracle is poised to seize the moment in socially enabled business apps.Continue reading the full article here.

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• How can I discourage the use of Access?

  - by Greg Buehler

  Lets pretend that a very large company (revenue numbers with more than 8 figures) is looking to do a refresh on a software system, particularly the dashboard used by employees. This system was originally put together in the early 1990's to handle inventory tracking and storage across a variety of facilities (10+). Since this large company is now in the process of implementing some of these inventory processes with SAP they are in need of a major refresh. The existing system: Microsoft Access project performs dashboard duties Unique shipping/receiving configurations at different facilities require unique forms and queries within the Access project Uses 3rd party libraries referenced by Access to directly interface with at control system (read: motors, conveyors, and counters) Individual SQL Server 2000 instances (some traces of pre-update SQL Server 6.0 documents) at each facility The Issue: This system started as a home brewed inventory tracking scheme with a single internal sponsor who is still in charge of the technical direction. The original sponsor prescribing the desired deliverables that are being called for in the current RFP. The RFP describes a system based around a single Access project. Any suggestion that Access is ill suited for a project of this scope are shot down under the reasoning that "it works for the scope now". Are there any case studies, notices, or statements that can be used to disuade this potential customer from repeating their mistake? Does Microsoft make any statements directly about when it is highly recommended to ditch Access?

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• How Security Products Are Made; An Interview with BitDefender

  - by Jason Fitzpatrick

  Most of us use anti-virus and malware scanners, without giving the processes behind their construction and deployment much of a thought. Get an inside look at security product development with this BitDefender interview. Over at 7Tutorials they took a trip to the home offices of BitDefender for an interview with Catalin Co?oi–seen here–BitDefender’s Chief Security Researcher. While it’s notably BitDefender-centric, it’s also an interesting look at the methodology employed by a company specializing in virus/malware protection. Here’s an excerpt from the discussion about data gathering techniques: Honeypots are systems we distributed across our network, that act as victims. Their role is to look like vulnerable targets, which have valuable data on them. We monitor these honeypots continuously and collect all kinds of malware and information about black hat activities. Another thing we do, is broadcast fake e-mail addresses that are automatically collected by spammers from the Internet. Then, they use these addresses to distribute spam, malware or phishing e-mails. We collect all the messages we receive on these addresses, analyze them and extract the required data to update our products and keep our users secure and spam free. Hit up the link below for the full interview. How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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• Standard Network Tiers in a Distributed N-Tier System

  Distributed N-Tier client/server architecture allows for segments of an application to be broken up and distributed across multiple locations on a network.  Listed below are standard tiers in a Distributed N-Tier System. End-User Client Tier The End-User Client is responsible for sending and receiving requests from web servers and other applications servers and translating the responses so that the End-User can interpret the data effectively. The primary roles for this tier are to communicate with servers and translate server responses back to the end-user to interpret. Business-Specific Functions Validate Data Display Data Send Data to Webserver Web Server Tier The Web server tier processes new requests for information coming in from the HTTP and HTTPS ports. This primarily handles the generation of user interfaces and calls the application server when needed to access Data and business logic when needed. Business-specific functions Send Data to application server Format Data for Display Validate Data Application Server Tier The application server stores and executes predefined business logic that is applied to various pieces of data as the business determines. The processed data is then returned back to the Webserver. Additionally, this server directly calls the database to obtain and store any data used by the system Business-Specific Functions Validate Data Process Data Send Data to Database Server Database Server Tier The Database Server is responsible for storing and returning all data need by the calling applications. The primary role for this this server is storage. Data is stored as needed and can be recalled at any point later in time. Business-Specific Functions Insert Data Delete Data Return Data to Application Server

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• Oracle OpenWorld 2012 is Around the Corner - Discover AutoVue Activities

  - by Pam Petropoulos

  Planning to attend Oracle OpenWorld 2012?  If so, be sure to check out the various AutoVue Enterprise Visualization activities that you can take advantage of while in San Francisco. AutoVue Sessions: CON8381 - Streamline PLM Design-to-Manufacturing Processes with AutoVue Visualization   Click here for full session description. Date: Monday, October 1, 2012 Time: 10:45 a.m. – 11:45 a.m. Location: Intercontinental Hotel - Telegraph Hill Customer Speaker: Siew Yeow Loye, Global Foundries   CON8385 - Optimize Asset Performance and Reliability with AutoVue Visualization   Click here for full session description. Date:Thursday, October 4, 2012 Time: 2:15 p.m. – 3:15 p.m. Location: Palace Hotel – Gold Ballroom AutoVue Demo Pods: Demo   Demo ID: 3122   AutoVue: PLM & Enterprise Visualization Moscone West; Workstation: W-082 Demo ID: 3001  Oracle E-Business Suite Enterprise Asset Management and AutoVue Visualization Solutions Palace Hotel Level 2 HPU-008   Customers are also invited to attend the Oracle OpenWorld 2012 Supply Chain Management Customer Reception on Tuesday, October 2, 2012. This year's event is being held at ROE Lounge, located just 2 blocks from Moscone Center, and offers a casual and upbeat atmosphere so you can mix and mingle with friends and colleagues. This event sold out last year and space is again limited so Register Today. Date: Tuesday, October 2, 2012 Time: 6:00 p.m. – 8:00 p.m. Location: ROE Lounge, 651 Howard Street, San Francisco   For additional information regarding AutoVue sessions, demos, and activities be sure to review the AutoVue FocusOn Document.   Join us at Oracle OpenWorld, September 30–October 4, 2012 and discover new products, solutions, and practices to make you even more successful in your job and in your industry.

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• Why can't I install from software center?

  - by user64720

  There was a problem upgrading to Firefox 13. This error kept returning: /var/cache/apt/archives/firefox_13.0+build1-0ubuntu0.12.04.1_i386.deb W: Waited for dpkg --assert-multi-arch but was not there - dpkgGo (10: There are no "child" processes). Now it seems that there is some problem with dpkg and I can't install anything from software center. I already tried to clean previous packages with sudo rm /var/lib/apt/lists/* -vf and then sudo apt-get update, it didn't work. When running sudo dpkg --configure -a, I get this: dpkg: problems with dependencies prevent the configuration of firefox-globalmenu: firefox-globalmenu depends on firefox (= 13.0+build1-0ubuntu0.12.04.1); however: The package is not installed. dpkg: error while processing firefox-globalmenu (--configure): problems com dependencies - leaving unconfigured There has been found errors while processing: firefox-globalmenu What should I do to fix this?? EDIT: I don't have the necessary expertise to understand why what I did worked and what was causing the conflict, but anyway, since there was a problem with firefox-globalmenu:, I went to synaptics package manager, I removed this particular package and reinstalled it. After that, I was able to install Firefox from synaptics and also any other applications from software center. However, still there was a problem, when running sudo apt-get update, the following kept returning: Failed to get gzip:/var/lib/apt/lists/partial/archive.ubuntu.com_ubuntu_dists_precise_main_binary-i386_Packages Verification code hash doesn't match. E: Some archives index failed at being downloaded. They have been ignored, or older copies are used instead. So I typed sudo rm /var/lib/apt/lists/* -vf in terminal and then again sudo apt-get update and everything is fine now. I did this before an answer was posted, anyway I agree the problem was that particular package and its removal. So I'll mark the below answer as accepted.

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• Apache DVB http video Streaming bandwidth or priority problem

  - by igino manfre'

  I'm streaming few precompressed DVB videos from cloud. The streams are generated from VLC on "impossible" ports (such as 64085, 64086 etc) reverse proxed by Apache on port 80 and 8080. All the generated streams are listed in "http://95.110.164.61/indexv.html". From an ADSL connection with enough downlink bandwidth, recalling the stream generated by VLC (such as "http://95.110.164.61:64087/mpg2_6.4") it flows fluently. Recalling the same stream proxed by Apache ("http://95.110.164.61/mpg2_6.4") the stream stops and goes. The only situation in which the Apache proxed streams flow regularly is from a site connected through 64 Mbps warranted bandwith with RTT to the server less than 10 mseconds. Please note that streams below 2 Mbps are fluently proxed. The system is a single core xeon with windows 2008 R2 on 4 GB of RAM with 1 Gbps of network bandwidth. The drain of computational and bandwidth resources is negligeable, the RAM usage always lower than 50%. On the system I run many VLC streamers. Any of them drains a variable amount of RAM (from about 25 to 70 MB). On the contrary the couple of httpd.exe processes drain no more than 7 MB. Using Wireshark (on the server) I see that VLC directy send to the client much more packets than Apache, and the stream is framgmented on many frames. I'm not a programmer, a newby of Apache. Can anyone please address me to a specific portion of the Apache's huge documentation? Thank you. igino

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• How does one find out which application is associated with an indicator icon in Ubuntu 12.04?

  - by Amos Annoy

  It is trivial to do this in Ubuntu 10.04. The question is specific to Ubuntu 12.04. This has nothing to do (does it?) with right click. How can an indicator's icon in Ubuntu 12.04 be matched with the program responsible for it's manifestation on the top panel? A list of running applications can include all processes using System Monitor. How is the correct matching process found for an indicator? (the examination of SM points out a rather poignant factor in the faster depletion and shortened run time on battery - the ambient quiescent CPU rate in 12.04 is now well over 20% when previously it was well under 10% in 10.04, between 5% and 7%!) (I have a problem with the battery indicator - it sometimes has % and other times hh:mm - it is necessary to know the ap. & v. to get more info on controlling same. ditto: There are issues with other indicator aps.) Details from: How can I find Application Indicator ID's? suggests looking at: file:///usr/share/indicator-application/ordering-override.keyfile [Ordering Index Overrides] nm-applet=1 gnome-power-manager=2 ibus=3 gst-keyboard-xkb=4 gsd-keyboard-xkb=5 which solves the battery identification, and presumably nm is NetworkManager for the rf icon, but the envelope, blue tooth and speaker indicator aps. are still a mystery. (Also, the ordering is not correlated.) Mind you, it was simple in the past to simply right click to get the About option to find the ap. & v. info. browsing around and about: file:///usr/share/indicator-application/ordering-override.keyfile examined: file:///usr/share/indicators file:///usr/share/indicators/messages/applications/ ... perhaps?/presumably? the information sought may be buried in file:///usr/share/indicators

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• Register to Attend the AutoVue 20.2 Webcast on April 3, 2012

  - by Pam Petropoulos

  Want to learn more about the latest AutoVue 20.2 release?               Discover what this latest major release of AutoVue can do for you. Join Celine Beck, AutoVue Product Management and Strategy Manager, during this live webcast to discover how the new release can transform your business processes and extend the value of your visualization investment. Hear how customers and partners are improving their workflows and creating differentiated offerings thanks to AutoVue enterprise visualization.   Date: Tuesday, April 3, 2012                                                                                                                                                            Time: 11:00 a.m. EST   Click here to register for this event.   For complete details about the new release, also check out the What’s New in AutoVue 20.2 Datasheet, available here.

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• Ubuntu Slow - What architecture does the Windows Installer install?

  - by Benjamin Yep

  I feel absolutely limited by using Windows, and I need to switch to a Unix environment. I once installed Red Hat on my lappie (screen + external monitor setup; 4GB ram; x64; runs fast) and it worked fine, but I saw that the computer cluster that is the birthplace of my unix knowledge switched to Ubuntu, so naturally I follow. To the point. When I installed Ubuntu onto my machine via the Windows Installer, it ran quite slow. Opening Firefox takes about 8-9 seconds, it freezes up often, unable to handle its own background processes. I saw in a thread that, perhaps, it is running slow because the Windows Installer is installing an x64 version. Of course, my computer has had no performance issues in the past(except that time with the trojans but you know, know one is perfect ;) ) Anyways, I uninstalled Ubuntu, freeing up the max allocated memory it took up, and continue to be sad, trapped in my MS world with only a buggy Cygwin, any assistance is greatly appreciated! :) Thanks ~Ben

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• Joining a company to get experience vs. going alone [closed]

  - by daniels

  My goal is to build a successful web startup, say the next Digg or Twitter, and I am in doubt regarding what is the best route to follow as a programmer. I see basically two options: Get an internship/job with an established online company, so that I could get a mentor and learn from more experienced programmers, learn their processes, methodology and so on. I could do this for 1-2 years, and then quit to start working on my own stuff. Start working on my own projects right away, starting with small ones and moving up gradually. This would give me more control on the things I would be working with, but I would lack contact with more experienced people, so I would need to figure basic things on my own. Doing both is not an option in my opinion, cause I would need to put a lot of effort/time into each if I was to learn/improve as a programmer. So is one route definitely better than the other? Is there a third one I am not considering? Background: I already work by myself developing content-based websites and doing SEO, and I am decent at it so money is not a problem. Last year I started learning to program, first by myself and now I enrolled in a CS degree on a good university.

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• How to REALLY start thinking in terms of objects?

  - by Mr Grieves

  I work with a team of developers who all have several years of experience with languages such as C# and Java. Most of them are young enough to have been shown OOP as a standard way to develop software in university and are very comfortable with concepts such as inheritance, abstraction, encapsulation and polymorphism. Yet, many of them, and I have to include myself, still tend to create classes which are meant to be used in a very functional fashion. The resulting software is often several smaller classes which correctly represent business objects which get passed through larger classes which only supply ways to modify and use those objects (functions). Large complex difficult-to-maintain classes named Manager are usually the result of such behaviour. I can see two theoretical reasons why people might write this type of code: It's easy to start thinking of everything in terms of the database Deep down, for me, a computer handling a web request feels more like a functional operation than an object oriented operation when you think about Request Handlers, Threads, Processes, CPU Cores and CPU operations... I want source code which is easy to read and easy to modify. I have seen excellent examples of OO code which meet these objectives. How can I start writing code like this? How I can I really start thinking in an object oriented fashion? How can I share such a mentality with my colleagues?

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• Support Question? Immediate response!

  - by Alliances & Channels Redaktion

  In the support case, it usually has to go fast - as it is well if you have already resolved fundamental questions in advance. For all partners who wish to learn more about support topics, about the use of the SI number, about My Oracle Support, the exact sequence of support processes and service request edits or simply about the Oracle Support Portfolio, it is advisable to visit the Oracle Partner Days. There Oracle Support in the exhibition area is represented with an information booth! Our team will be there individually on general and very specific questions, such as: - What are my rights with which partner SI number? - How do I open or escalate a service request? - What should I do when a service request is processed in the U.S.? - What exactly is Platinum Support? - Can we use Platinum Support as a partner? - How can I use "My Oracle Support" efficiently? Incidentally: The participation at the Oracle Partner Day is also worthwhile, if you are already a Support Professional. As always attracts a varied program of training opportunities, information, networking and entertainment! Please register here for the Oracle Partner Days: 22. 10.2013 Montreux/ Switzerland 29.10.2013 Zürich/ Switzerland 29.10.2013 Utrecht/ Netherlands 07.11.2013 Gent/ Belgium

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• How do you convince the client their application's backend needs a rewrite?

  - by Richard DesLonde

  I have been supporting a LOB winforms application for a client the last 3 years. The application is built with a simple monolithic architecture and uses .NET 2.0. The application is a core part of their operations and its longevity is paramount. It needs to evolve with their evolving business processes, as well as implement improved functionality etc....this brings me to believe that this application needs an overhaul of sorts on the back-end. The problem is changing a back-end is "invisible"...i.e. the user never actually sees it. It's a quality of the system that is changing (stability, maintainability, reliability, longevity), not some functional requirement that will be easily seen...i.e. the ROI is not obvious. There is a lot of new functionality to be added to the front-end as well (user experience). I am considering a strategy of changing the back-end over time...i.e. when making a change or adding a feature to the front-end, change those components in the back-end that are affected, eventually you get to everything. How do I convince the client that we need to rebuild the back-end?

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• Sell More, Know More, Grow More with Oracle Sales Cloud - Webcast Oct 22nd

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Today’s sales reps spend 78 percent of their time searching for information and only 22 percent selling. This inefficiency is costing you, your reps, and every prospect that stands to benefit from your products.  Join Oracle’s Thomas Kurian and Doug Clemmans as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data • How Oracle Sales Cloud enables smarter selling—as proven by Oracle’s own implementation of the solution Oracle experts will demo Oracle Sales Cloud to show you smarter selling in action. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.  Date: Tuesday, October 22, 2013 Time: 18.00 CEST / 05.00 pm BST Free of Charge - Register here /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Wireless BMC4311 driver install

  - by user113910

  Exasperated with Ubuntu 12.04 and BCM4311 driver. HP2133 (was SUSE 10) Installed 12.04 in March. It ran well until November with no updates) then updates killed my wireless controller. Trolled forums & other for fix. Tried sudo -apt-get ing & gedit ing. Finally got it working (on full update with STA driver) Hwew!—thought that was it, only to fail again after 3-4 days. Tried all the fixes again but sudo -apt-get ing & gedit ing does not fix. I'm not without experience either: first 'boot-loader' I/P from 20 switch panel, seq to 4096 bit core-store: run to I/P larger processes from paper tape reader. Gone thru acoustic-coupled networks-to-billboards (before 'the net') pre-DOS, DOS, Windows 3.1 & all the others. This is a tough problem. Any advice?

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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• How to effectively design a piece of software

  - by ti83plus

  Im a compsci student and ive got some experience in various languages and paradigms c/java/python/ruby/html/css/scheme/sql/asp(classic). I realise that i want to have some software in my portfolio for future job hunting even tho i still have 2 years left of my education. Ive got a pretty good idea of what i want to make, its a webapp. Most shops around here are either .net or java and since i know java best and dont have access to ms developer tools im thinking i should go with java. Even tho i feel i know the principles of OOP pretty good ive got no clue how to go from my idea to a working solution. Where can i access information about designing the underlying architechture of my solution? Also i would like to know what other technologies i should train on, my current list includes javascript(and possibly a javascript library) some sort of java web framework tips are appreciated. I would like to add support for android/iphone apps in the future and this is something i have to take into account when designing the app. I have done a course on software engineering but i found this to be more centered around project management ideas then the actual design and implementation. So i would like tips on technologies i should focus on to get the most out of my time without the massive overhead of huge config processes but at the same time keep my project viable in a business sense, so that i use technologies that are relevant for business (java developer jobs). And i would also like tips on where i can learn more about the design process around a software project, i will be working mostly alone. But i find the approach ive used up until now (start coding and figure it out as you go) wont suffice.

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• Versioning APIs

  - by Sharon

  Suppose that you have a large project supported by an API base. The project also ships a public API that end(ish) users can use. Sometimes you need to make changes to the API base that supports your project. For example, you need to add a feature that needs an API change, a new method, or requires altering of one of the objects, or the format of one of those objects, passed to or from the API. Assuming that you are also using these objects in your public API, the public objects will also change any time you do this, which is undesirable as your clients may rely on the API objects remaining identical for their parsing code to work. (cough C++ WSDL clients...) So one potential solution is to version the API. But when we say "version" the API, it sounds like this also must mean to version the API objects as well as well as providing duplicate method calls for each changed method signature. So I would then have a plain old clr object for each version of my api, which again seems undesirable. And even if I do this, I surely won't be building each object from scratch as that would end up with vast amounts of duplicated code. Rather, the API is likely to extend the private objects we are using for our base API, but then we run into the same problem because added properties would also be available in the public API when they are not supposed to be. So what is some sanity that is usually applied to this situation? I know many public services such as Git for Windows maintains a versioned API, but I'm having trouble imagining an architecture that supports this without vast amounts of duplicate code covering the various versioned methods and input/output objects. I'm aware that processes such as semantic versioning attempt to put some sanity on when public API breaks should occur. The problem is more that it seems like many or most changes require breaking the public API if the objects aren't more separated, but I don't see a good way to do that without duplicating code.

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• Sample domain model for online store

  - by Carel

  We are a group of 4 software development students currently studying at the Cape Peninsula University of Technology. Currently, we are tasked with developing a web application that functions as a online store. We decided to do the back-end in Java while making use of Google Guice for persistence(which is mostly irrelevant for my question). The general idea so far to use PHP to create the website. We decided that we would like to try, after handing in the project, and register a business to actually implement the website. The problem we have been experiencing is with the domain model. These are mostly small issues, however they are starting to impact the schedule of our project. Since we are all young IT students, we have virtually no experience in the business world. As such, we spend quite a significant amount of time planning the domain model in the first place. Now, some of the issues we're picking up is say the reference between the Customer entity and the order entity. Currently, we don't have the customer id in the order entity and we have a list of order entities in the customer entity. Lately, I have wondered if the persistence mechanism will put the client id physically in the order table, even if it's not in the entity? So, I started wondering, if you load a customer object, it will search the entire order table for orders with the customer's id. Now, say you have 10 000 customers and 500 000 orders, won't this take an extremely long time? There are also some business processes that I'm not completely clear on. Finally, my question is: does anyone know of a sample domain model out there that is similar to what we're trying to achieve that will be safe to look at as a reference? I don't want to be accused of stealing anybody's intellectual property, especially since we might implement this as a business.

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