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  • DevExpress Wins #1 Publisher Award

    Thanks to loyal and awesome customers like you, DevExpress recently won several bestseller awards from Component Source. This morning at TechEd 2010, Chris Brooke from Component Source dropped by to present the top #1 Publisher award: Thanks for your support! DXperience? What's That? DXperience is the .NET developer's secret weapon. Get full access to a complete suite of professional components that let you instantly drop in new features, designer styles and fast performance for...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Sponsor sessions - why should you attend?

    - by Testas
    At the Manchester SQL Server User Group we have had a number of sponser sessions, likewise at SQLBits too You may think  that it would be an hour promoting the software that that a particular vendor has to offer. This is often not the case. many session spend  time focusing on the tools, native to SQL Server that can be used for performance tuning and finish off by providing an overview of vendors software and how it can make it easier to perform performance tuning operations on your SQL Server. Many of you will be attending SQLBits this April. Many of the sponsors will perform a lunchtime lecture surrounding many areas of SQL Server. Event sponsors play a very important role in supporting events such as SQLBits and some of the SQL Server User group events Based on the presentations I have seen, I would recommend attending one of the lunchtime sessions at SQLBits. I have no doubt you will pick up golden nuggets of information that will help you in your work. I know I have Chris

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  • Google I/O 2010 - What's the hubbub about Google Buzz APIs?

    Google I/O 2010 - What's the hubbub about Google Buzz APIs? Google I/O 2010 - What's the hubbub about Google Buzz APIs? Social Web 101 Chris Chabot, Marco Kaiser (Seesmic), Ming Yong (Socialwok) Google Buzz is a new way to share updates, photos, videos and more, and start conversations about the things you find interesting. In this session, we'll take a deep dive into building with the Buzz APIs and the open standards it uses, such as ActivityStrea.ms, PubSubHubbub, OAuth, Salmon and WebFinger. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 3 0 ratings Time: 50:37 More in Science & Technology

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  • Google I/O 2010 - OpenSocial in the Enterprise

    Google I/O 2010 - OpenSocial in the Enterprise Google I/O 2010 - Best practices for implementing OpenSocial in the Enterprise Social Web, Enterprise 201 Mark Weitzel, Matt Tucker, Mark Halvorson, Helen Chen, Chris Schalk Enterprise deployments of OpenSocial technologies brings an additional set of considerations that may not be apparent in a traditional social network implementation. In this session, several enterprise vendors will demonstrate how they've been working together to address these issues in a collection of "Best Practices". This session will also provide a review of existing challenges for enterprise implementations of OpenSocial. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 5 0 ratings Time: 38:23 More in Science & Technology

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  • Google pourrait lancer son réseau social Google Circles en Mai, mais la firme dément la rumeur et réfute l'existence d'un tel service

    Google pourrait lancer son réseau social Google Circles en Mai, mais la firme dément la rumeur et réfute l'existence d'un tel service Le Web est en effervescence depuis ce matin, depuis qu'un site a lancé une rumeur : Google lancerait ce jour un nouveau réseau social : Google Circles. Ce dernier consisterait en un service d'échange de photos et de vidéos, mais aussi de partage de "statuts". Les contenus ainsi partagés ne le seraient qu'avec les "contacts les plus appropriés de votre cercle" d'amis virtuels, soit du tri sélectif pour chaque donnée échangée. Le produit serait développé sous la direction de Chris Messina (créateur de succès numériques comme BarCamp ou Hashtags), avec entre autres dan...

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  • Understanding #DAX Query Plans for #powerpivot and #tabular

    - by Marco Russo (SQLBI)
    Alberto Ferrari wrote a very interesting white paper about DAX query plans. We published it on a page where we'll gather articles and tools about DAX query plans: http://www.sqlbi.com/topics/query-plans/I reviewed the paper and this is the result of many months of study - we know that we just scratched the surface of this topic, also because we still don't have enough information about internal behavior of many of the operators contained in a query plan. However, by reading the paper you will start reading a query plan and you will understand how it works the optimization found by Chris Webb one month ago to the events-in-progress scenario. The white paper also contains a more optimized query (10 time faster), even if the performance depends on data distribution and the best choice really depends on the data you have. Now you should be curious enough to read the paper until the end, because the more optimized query is the last example in the paper!

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  • Book Review: Expert Cube Development with Microsoft SQL Server 2008 Analysis Services

    - by Greg Low
    I spent last week on campus in Redmond with the SQL Server Analysis Services Maestro program. It was great to have a chance to focus on SSAS for a week. As part of that, I did quite a bit of reading as I had quite a bit of travelling time. Ironically, I re-read a few books. The first was Marco Russo, Alberto Ferrari and Chris Webb's book Expert Cube Development with Microsoft SQL Server 2008 Analysis Services . I've often told BI classes that I've been teaching that this is a really good book and...(read more)

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  • Reality Check Webinar: How Does Your End User Adoption Fare Against 300 other Companies?

    - by Di Seghposs
    Gain insight into Neochange's 2012 Adoption Insight Report and Compare your End User Adoption Rate and Strategy! Discover why user adoption is a key factor to your IT investment's success and how Oracle UPK Professional can help ensure it!  Join us as Chris Dowse, CEO of Neochange and Beth Renstrom, Manager of Oracle UPK Outbound Product Mangement, reveal the results of the user adoption survey in which user service models and productivity levels of 300 organizations are discussed in detail to identify trends that deliver higher business productivity. See how your organization's productivity and service model match up to those companies who are getting the most out of their IT investment. Thursday, April 5, 2012 -- 2:00 pm ET Click here, to register for the webcast.

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  • Is HR The New IT?

    - by Scott Ewart
    Is HR The New IT?  As recruitment, on-boarding and development head to the cloud and mobile devices put sophisticated tools into everyone’s hands, HR leaders are discovering that technology savvy and analytical skills are key to effective talent management. In this article by Ladan Nikravan in the September edition of Talent Management magazine, Oracle's own Chris Leone, SVP of Fusion Strategy, gives his take on how Technology trends such as social, mobile, big data and the cloud are creating a fundamental change in how employees and HR create value and relationships within the networked organization. Read the full article here: http://d27vj430nutdmd.cloudfront.net/23555/122778/122778.1.pdf

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  • Google I/O 2010 - The open & social web

    Google I/O 2010 - The open & social web Google I/O 2010 - The open & social web Social Web 101 Chris Messina This session will cover the latest and most important trends of the Social Web and dive deep into where this is all going, at both technical and conceptual levels. From the concepts of digital identity, relationships, and social objects, this session will cover emerging technologies like WebFinger, Salmon, ActivityStrea.ms, OpenID, OAuth and OpenSocial. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 4 0 ratings Time: 47:12 More in Science & Technology

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  • Google I/O 2010 - Writing real-time games for Android redux

    Google I/O 2010 - Writing real-time games for Android redux Google I/O 2010 - Writing real-time games for Android redux Android 201 Chris Pruett This session is a crash course in Android game development: everything you need to know to get started writing 2D and 3D games, as well as tips, tricks, and benchmarks to help your code reach optimal performance. In addition, we'll discuss hot topics related to game development, including hardware differences across devices, using C++ to write Android games, and the traits of the most popular games on Market. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 10 0 ratings Time: 58:57 More in Science & Technology

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  • Odds For Fighting Game

    - by thinkfuture
    I'm creating a fighting game where two opponents face off against each other in the ring. While I've been able to figure out the odds of a player winning based on previous wins/losses, I have yet to find a formula which modifies those odds based on opponent. For example: Player 1: W:5 L:5 - 1/1 odds Player 2: W:5 L:0 - 1/5 odds I want to calculate the odds that Player 1 will wins against player 2. Compounding this the players could be of different levels: if the players are within a few levels of each other, the odds should map closely to wins/losses. However, as the levels diverge, the odds of the lower level player winning reduce. As a swag: Player 1 - W:5 L:5 - 1:1 odds Against a level 8 - 1:2 Against a level 9 - 2:3 Against a level 10 - 1:1 Against a level 11 - 3:2 Against a level 12 - 2:1 These are just estimates, my sense is that there is a math formula out there which will calculate that - can anyone out there point me to what this could be? Thanks...Chris

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  • T-SQL Tuesday #36 (#tsql2sday)– Post-PASS Summit Depression

    - by Argenis
    I had an email thread going with a prominent member of the SQL Server community today, where he confessed that he didn’t attend any sessions during the PASS Summit last week. He spent all of this time networking and catching up with people. I, personally, can relate. This year’s Summit was another incarnation of that ritual of SQL Server professionals meeting to share their knowledge, experience, and just have a wonderful time while doing so. It’s been a few days after the Summit is over, and I’m definitely dealing with withdrawal. My name is Argenis, and I’m a #SQLFamilyHolic.         (This post is part of the T-SQL Tuesday series, a monthly series of blog posts from members of the SQL Server community – this month, Chris Yates is hosting)

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  • Quels Mythes sur le HTML5 se révèlent être vrais ? Un Web évangéliste de Mozilla remet en cause les fausses hypothèses sur le langage

    Quels Mythes sur le HTML5 se révèlent être vrais ? Un Web évangéliste de Mozilla remet en cause les fausses hypothèses sur le langage Le HTML5, bien qu'étant encore en cours de standardisation a déjà fait l'objet de beaucoup de débats et d'affirmations. L'un de ces débats populaires est de savoir si le langage peut rivaliser ou remplacer les applications natives. Dans un récent billet de blog, Chris Heilmann un Web évangéliste principal de Mozilla, remet en cause plusieurs des fausses hypothèses formulées sur le futur standard du Web. Par exemple, les problèmes de performances du HTML 5. Pour Heilmann, « la comparaison des performances du HTML 5 avec celles...

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  • Problems about responsiveness and keyboard/mousepad not working

    - by ChrisTheNoob
    So I installed Ubuntu 12.04, I'm very new at this and want to get into the world of Linux but have run into nothing but problems. I have an Acer Aspire 5553g. First off, my keyboard won't work. Second, my computer has more than enough of everything to run Ubuntu smoothly, but everything runs extremely slow. (You move the mouse and it gets there a few seconds later) It's to the point where I can't even use it and I really want to. I'm tired of Microsoft stuff and I've been looking at learning how to use Linux based operating systems for a while. Please send me some help to fix these issues and maybe some tips to help get me started. Thanks in advance chris

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  • Introduction to JBatch

    - by reza_rahman
    It seems batch processing is moving more and more into the realm of the Java developer. In recognition of this fact, JBatch (aka Java Batch, JSR 352, Batch Applications for the Java Platform) was added to Java EE 7. In a recent article JBatch specification lead Chris Vignola of IBM provides a high level overview of the API. He discusses the core concepts/motivation, the Job Specification Language, the reader-processor-writer pattern, job operator, job repository, chunking, packaging, partitions, split/flow and the like. You can also check out the official specification yourself or try things out with the newly released Java EE 7 SDK.

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  • ADF Partner Community News Session - Open Invitation: "ADF as a basis of Fusion Apps - the biggest ADF project ever (in English)"

    - by Frank Nimphius
    After a successful guest performance of Ted Farrell in 2011, this year's international ADF speaker to speak during an ADF News session is Chris Muir from Oracle.  ADF News Session - Friday September 14, 8:30 AM - 9.00 AM (CET) - Topic: ADF as a basis of Fusion Apps - the biggest ADF project ever (in English) +++ this webcast will be conducted in English +++ dial-in numbers conc. ADF News Session, Sep. 14 2012 You are invited to join the next ADF News Session, that is going to take place September 14 2012 speaker:  Chris Muir / Oracle time:         8:30 AM (CET) duration:  30 minutes topic:        ADF as a basis of Fusion Apps - the biggest ADF project ever (in English) dial-in webconf: https://oraclemeetings.webex.com conf ID:      595 484 157 confkey:    123456 Please enter your name and an abbreviation of you company name when dialing in (please don´t use blanks and special characters). Please notice that this information will be visible to all participants of the webcast. Thank you. dial-in telco:           +49 (0)69 2222 16 106 or +49 (0)800 66 485 15           ConfCode: 208 503 9           SecurityPasscode: 112233  Other toll-free dial in numbers for EMEA countries are listed below (information is supplied without liability): Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Austria 0800005967 Belgium 080048331 Croatia 0800222323 Czech Republic 800701080 Denmark  80889099 Estonia 8000111325 Egypt 08000000213 Finland 0800112073 France 0805632866 Greece 00800127897 Hungary 0680011201 Iceland 8008779 Ireland 1800932479 Israel 1809452571 Italy 800897629 Latvia 80002397 Luxembourg 80026598 Netherlands 08000235028 Norway 80010796 Poland 8001213557 Portugal 800814990 Romania 0800895563 Russia 81080029351012 Saudi Arabia 8008444320 Slovak Republic 0800001586 Slovenia 080080466 South Africa 0800980961 Spain 800098600 Sweden 856619465 Switzerland 0800650026 Turkey 00800 44632129 Ukraine 0800500166 United Arab Emirates 8000440344 United Kingdom 08006948154  

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  • Les Office Web Applications officiellement annoncées par Microsoft, la version gratuite en ligne d'O

    Mise à jour du 17/05/10 Les Office Web Applications officiellement annoncées par Microsoft La version gratuite en ligne d'Office 2010 concurrencera les Google Docs Le 15 juin prochain, la version gratuite en ligne de Word, Excel, PowerPoint et OneNote sera disponible pour tous. L'annonce vient d'être faite officiellement par Chris Capossela, cadre chez Microsoft, lors d'un gala à New-York la semaine dernière. Cette date correspond également au lancement de la suite complète en version desktop de Microsoft Office 2010. Pour accéder aux Office Web Apps, il faudra disposer d'un compte Windows Live et accepter la publicité....

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  • Y a-t-il réellement un problème de malwares sur les OS mobiles ? Un responsable de Google qualifie les éditeurs d'antivirus de "charlatans"

    Y a-t-il réellement un problème de malwares sur les OS mobiles ? Un responsable de Google qualifie les éditeurs d'antivirus de "charlatans" « Si vous travaillez pour une compagnie vendant une protection antivirus pour Android, RIM et iOS, vous devriez en avoir honte », déclare Chris DiBona sur son compte Google+. L'Open Source Programs Manager chez Google s'attaque aux éditeurs de solutions de sécurité pour OS mobiles, inutiles d'après lui. Il les qualifie de « charlatans et arnaqueurs ». Dans un plaidoyer au discours incisif, il se pose naturellement en défenseur des logiciels open source. Il explique que les logiciels libres sont « major...

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  • Google sort GWT 2.2 et met à jour son plug-in pour Eclipse : support de l'HTML5 et meilleure intégration avec Google App Engine

    Google sort GWT 2.2 et met à jour son plug-in pour Eclipse Support de l'HTML5 et meilleure intégration avec Google App Engine au menu Google vient de lancer la version 2.2 de Google Web Tools (GWT) et une nouvelle version de son Google Plugin pour Eclipse. GWT 2.2 intègre de nombreuses nouveautés liées notamment au HTML5, comme l'intégration de l'élément Canvas pour le rendu graphique 2D, et des balises audio et vidéo. On remarquera des API qui sont pour Chris Ramsdale de l'équipe de GWT, « encore expérimentales, qui peuvent changer légèrement sur les deux prochaines versions », mais qu'il estime assez stables pour mériter le détour. Autre nouveauté n...

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  • Mozilla réinvente les marque-pages et dévoile ses projets pour rendre les Favoris plus utilisables

    Mozilla réinvente les marque-pages et dévoile ses projets pour rendre les Favoris plus utilisables Dans ses efforts pour rendre le Web meilleur, Mozilla vient de dévoiler l'un de ses nouveaux projets. Baptisé Mozaic, le projet introduit une nouvelle façon d'afficher les marque-pages. Pour rappel, les marque-pages (ou Bookmarks en anglais) ont longtemps été disponibles comme fonctionnalité des navigateurs. Ce sont des raccourcis personnalisables pour les pages Web que l'internaute visite le plus souvent. Les marque-pages n'ont pas évolué depuis longtemps dans le navigateur Firefox. Chris Lee, un designer d'interaction et développeur travaillant pour l'équipe...

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  • How can I restore /usr/share/fonts on 10.04?

    - by user207046
    I did something extremely stupid. I'm currently working on a 10.04 system (work-related), and since I was missing some fonts I decided to simply copy some over from my own, 12.10 system. I ran cp -R <12.10 root/usr/share/fonts/truetype/* /usr/share/fonts/truetype/ Immediately, terminal and window header fonts got completely messed up, although chromium still shows everything correctly, as does nautilus. How can I restore this directory? Is there anything else I have do afterwards? Thanks a bunch, Chris For shits and giggles, here's how it looks.

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  • NetBeans Podcast 62

    - by TinuA
    Download mp3: 49 minutes – 39.5 MB Subscribe to the NetBeans Podcast on iTunes NetBeans Community News with Geertjan and Tinu What's NEW? Recap of a SUCCESSFUL NetBeans Community Day at JavaOne2012! Want to know what you missed? Download slides for: NetBeans Community Keynote NetBeans and JavaFX panel NetBeans and Java EE panel NetBeans Platform panel Visit the JavaOne Content Catalog for slides, and audio and video recordings of all NetBeans sessions at JavaOne 2012. (Type in keyword "NetBeans".) NetBeans Governance Board elections are done. Congratulations to Anton Epple and Hermien Pellissier, the new members of the 20th Board! How would you grade the NetBeans team on NetBeans IDE 7.2? Take the NetBeans 7.2 Satisfaction Survey. NetBeans IDE 7.3 Beta 2 is available for download. The first beta debuted at JavaOne with support for HTML5. Watch videos of HTML5 support in NetBeans and visit Geertjan's blog for a beginner's guide to HTML5 development. It's a busy Fall on the NetBeans Calendar with stops at Devoxx 2012, JavaOne Latin America, Jay Day Munich, Jay Days Sweden  JavaOne 2012 Reflections NetBeans had a fantastic showing at JavaOne 2012--from the full-day lineup of NetBeans Community Day to the numerous BOFs, Labs, and sessions at the main conference. But better to hear it in these short interviews with members of the community who attended JavaOne 2012. Veteran attendees and first-timers, panel participants and award winners, the interviewees share their experience of the conference, from highlights and insights, to new discoveries and inspiration. Listen in to why attending JavaOne is a tech pilgrimage every Java developer ought to make.   07:50   Anton Epple - Eppleton Consulting (Germany); Recipient of 2012 NetBeans Community Recognition Award 17:10   Henry Arousell and Thomas Boqvist - Bjorn Lunden Information (Sweden) 24:45   Glenn Holmer - Weyco Group, Inc. (USA); Recipient of 2012 NetBeans Community Recognition Award 33:09   Timon Veenstra - Agrosense (The Netherlands); 2012 Duke's Choice Award winner (Agrosense in the Nov/Dec '12 issue of Java Magazine.) 40:19   Rob Terplowski, - Linden, Inc. (USA) More thoughts about NetBeans Day and JavaOne can also be found in two recent NetBeans Zone articles: "Reflections on JavaOne 2012 by the NetBeans Community: Part 1 and Part 2". *Have ideas for NetBeans Podcast topics? Send them to nbpodcast at netbeans dot org. *Subscribe to the official NetBeans page on Facebook! Check us out as well on Twitter, YouTube, and Google+.

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  • "Well, Swing took a bit of a beating this week..."

    - by Geertjan
    One unique aspect of the NetBeans community presence at JavaOne 2012 was its usage of large panels to highlight and discuss various aspects (e.g., Java EE, JavaFX, etc) of NetBeans IDE usage and tools. For example, here's a pic of one of the panels, taken by Markus Eisele: Above you see me, Sean Comerford from ESPN.com, Gerrick Bivins from Halliburton, Angelo D'Agnano and Ioannis Kostaras from the NATO Programming Center, and Çagatay Çivici from PrimeFaces. (And Tinu Awopetu was also on the panel but not in the picture!) On one of those panels a remark was made which has kind of stuck with me. Henry Arousell, a member of the "NetBeans Platform Discussion Panel", who works on accounting software in Sweden, together with Thomas Boqvist, who was also at JavaOne, said, a bit despondently, I thought, the following words at the start of the demo of his very professional looking accounting software: "Well, Swing took a bit of a beating this week..." That remark comes in the light of several JavaFX sessions held at JavaOne, together with many sessions from the web and mobile worlds making the argument that the browser, tablet, and mobile platforms are the future of all applications everywhere. However, then I had another look at the list of Duke's Choice Award winners: http://www.oracle.com/us/corporate/press/1854931 OK, there are 10 winners of the Duke's Choice Award this year. Three of them (JDuchess, London Java Community, Student Nokia Developer Group) are not awards for software, but for people or groups. So, that leaves seven awards. Three of them (Hadoop, Jelastic, and Parleys) are, in one way or another, some kind of web-oriented solution, though both Hadoop and Jelastic are broader than that, but are service-oriented solutions, relating to cloud technologies. That leaves four others: NATO air defense software, Liquid Robotics software, AgroSense software, and UNHCR Refugee Registration software. All these are, on the software level, Java desktop solutions that, on the UI layer, make use of Java Swing, together with LuciadMaps (NATO), GeoToolkit (AgroSense), and WorldWind (Liquid Robotics). (And, it went even further than that, i.e., this is not passive usage of Swing but active and motivated: Timon Veenstra, during his AgroSense demo, said "There are far more Swing applications out there than we seem to think. Web developers just make more noise." And, during his Liquid Robotics demo, James Gosling said: "Not everything can be done in HTML.") Seems to me that Java Swing was the enabler of more Duke's Choice Award winners this year than any other UI-oriented Java technology. Now, I'm not going to interpret that one way or another, since I've noticed that interpretations of facts tend to validate some underlying agenda. Take any fact anywhere and you can interpret it to prove whatever opinion you're already holding to be true. Therefore, no interpretation from me. Simply stating the fact that Swing, far from taking a beating during JavaOne 2012, was a more significant user interface enabler of Duke's Choice Award winners than any other Java user interface technology. That's not an interpretation, but a fact.

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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