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• Web service not accessible from behind corporates firewalls - how come?

  - by Niro

  We run a Saas serving a widget which is embedded in customer websites. The service include static javascript code hosted on amazon S3 and dynamic part hosted on EC2 with Scalr (using scalr name servers). We received some feedback from users behind corporate firewalls that they cant access our service (while they can access the sites including the widget). This does not make sense to me since the service is using normal http calls on port 80 and our URL is quite new without any reason to be banned by firewalls. My questions are: 1. Why is the service is not accessible and what can I do about it? 2. Is it possible that one of the following is blocked by corporate firewalls: Amazon s3, the dynamic IP address provided by amazon, Scalr name servers. Any other possible reasons, way to check them and remedies for this? Thanks!

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• Blue Screen at booting Windows 2000 virtual

  - by darkdog

  well i hope this stackexchange site is the right for my issue. I've an Oracle VirtualBox running on some acer pc Settings for the Acer PC: Windows 7 SP1 64bit Intel G630 @ 2.7Ghz 2GB RAM i used a .vhd image which contains a windows 2000 system with some preconfigured stuff and software for a customer. At the Windows boot time immediately after the "Loading Windows 2000..." - Screen i get the following Error: Sorry for the German Text but it say's something like "Check the Size of your HDD. If the error contains a driver, deactivate it and try again. Or change the graficcard" The HDD Size shouldn't be a problem in my honest opinion. Can anyone give me an adivce what i can try to do? I just tested the same combination of the .vhd image and oracle virtualbox on another computer. Same issue. Greetings

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• Cisco T1 Routing Help

  - by Joseph

  Thanks to someone on this site I was able to get the Serial0/0 interface up. I now have: DCD=up DSR=up DTR=up RTS=up CTS=up My next challenge seems to be in the routing and/or PC ip setup. This are the pertinent details from L3: WAN Network: 6.59.186.60/30 Level3 Side: 6.59.186.61 Customer Side: 6.59.186.62 Cust. LAN IPs: 6.59.192.224/27 What would be the IOS commands to setup this route correctly? Am I correct that I would the choose an IP like 6.59.192.224, subnet 255.0.0.0, gateway 6.59.186.62? Thanks

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• How do I diagnose a HP Notebook which has hardware issues?

  - by Rob

  My HP DV6t-2300 recently crashed while using FLV Player. It wouldn't start up after this so I had to do a hardware reset (remove power sources, hold down power button ~15 seconds, put back power sources). After this it would turn on, but start up would freeze in Ubuntu, Windows 7, Ubuntu Recovery Mode, and various Linux Live CDs. The only successful way to boot was in Windows 7 Safe Mode. The HP Customer Service was very polite, but they are trying to blame it on a corrupt operating system which is clearly not the case (since I have tried 4 operating systems and none work). I am thinking it might be the GPU since 1) I was watching movies when it crashed and 2) Windows Safe Mode might not use the dedicated GPU. I already ran Memory and HDD tests and there were no detected errors. Any ideas of what's wrong, or suggestions for tests that I should run in safe mode? Should I try reinstalling Windows 7 to convince HP that it's not the OS?

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• Reccomendation for tuning 100's of Sql Databases

  - by wayne

  Hi, I'm running several sql servers, each running a few hundred multi gig databases for customers. They are all setup homogeneously as far as the schemas are concerned, however customer usages of the data differ quite alot from database to database. What would be the best way to auto-index / profile / tune this large amount of databases? As there are atleast 600 or more catalogs i cant have someone manually profile, and index as required by each databases usage patterns. I'm currently running SQL 2005 but will be moving to 2008, so solutions that work with either are fine!

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• Possible to make mysql server both master and slave?

  - by Amy Anuszewski

  I am getting ready to move a database from one server to another. In order to reduce downtime for the client, I am wondering if it would be possible for me to turn on replication and give it time to replicate fully, then just point the customer to the new server. The issue I have is that the server I'm moving to has existing, active databases for other customers. And, the server I'm moving from has other active customers who will not be moving at this time. Is this even possible? If so, how do I configure the server I am moving from and the one I am moving to?

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• Is Family Tree Maker 2011 the right upgrade?

  - by bill weaver

  My father has used Family Tree Maker for years, but hasn't upgraded since version 11. It is difficult to tell from reviews at Amazon and other places whether upgrading to FTM 2011 is a good choice. File incompatibilities and upgrade woes sound like customer service is lacking, and i've read reports of it uploading your data to their database but then trying to sell you a download of data. Looking at the ancestry.com site makes me think it's solely about selling add-ons and upgrades. On the other hand, the feature set seems fairly rich and the software has a pretty strong following. I was able to get Gramps working on my system, but that's not going to work for my dad. Any advice on a good upgrade path? Doesn't necessarily have to be FTM. The only requirement is a way to import his existing data.

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• How to handle user accounts for many sites running on same server

  - by Simon Courtenage

  Background to this question: I want to host multiple e-commerce sites on the same server, each with their own separate customer login application. Each site's login application needs to be secured by SSL. I'm unsure how best to handle this. For example, do I need to acquire a separate SSL certificate for each site (in which case, how do I do this dynamically, as the sites are created), or do I handle this using ONE login gateway-style application, which handles it on behalf of all the sites via a kind of transparent redirect? I'd be grateful for any pointers or advice. Thanks.

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• How do I boot a virtual machine image from my network?

  - by Haabda

  I have many machines which require the same configurations. My goal is to boot them all from the network and load a virtual machine. It would be wonderful to have one image for all of our customer service machines. That way, I could load the virtual image, perform updates, and know the next time they boot up they will have all the changes. Ideally, the machines would store the image locally and only download a new image if there has been a change. With all the information out there on "desktop virtualization", "PXE booting", and "virtual machines", I feel lost. I have been reading for hours and feel like I have only just scratched the surface. I would like to do this using open source or free software. Any suggestions?

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• How do I get through proxy server environments for non-standard services?

  - by Ripred

  I'm not real hip on exactly what role(s) today's proxy servers can play and I'm learning so go easy on me :-) I have a client/server system I have written using a homegrown protocol and need to enhance the client side to negotiate its way out of a proxy environment. I have an existing client and server system written in C and C++ for the speed and a small amount of MFC in the client to handle the user interface. I have written both the server and client side of the system on Windows (the people I work for are mainly web developers using Windows everything - not a choice) sticking to Berkeley Sockets as it were via wsock32 for efficiency. The clients connect to the server through a nonstandard port (even though using port 80 is an option to get out of some environments but the protocol that goes over it isn't HTTP). The TCP connection(s) stay open for the duration of the clients participation in real time conferences. Our customer base is expanding to all kinds of networked environments. I have been able to solve a lot of problems by adding the ability to connect securely over port 443 and using secure sockets which allows the protocol to pass through a lot environments since the internal packets can't be sniffed. But more and more of our customers are behind a proxy server environment and my direct connections don't make it through. My old school understanding of proxy servers is that they act as a proxy for external HTML content over HTTP, possibly locally caching popular material for faster local access, and also allowing their IT staff to blacklist certain destination sites. Customer are complaining that my software doesn't recognize and easily navigate its way through their proxy environments but I'm finding it difficult to decide what my "best fit" solution should be. My software doesn't tear down the connection after each client request, and on top of that packets can come from either side at any time, basically your typical custom client/server system for a specific niche. My first reaction is "why can't they just add my servers addresses to their white list" but if there is a programmatic way I can get through without requiring their IT staff to help it is politically better and arguably a better solution anyway. Plus maybe I'm still not understanding the role and purpose of what proxy servers and environments have grown to be these days. My first attempt at a solution was to use WinInet with its various proxy capabilities to establish a connection over port 80 to my non-standard protocol server (which knows enough to recognize and answer a simple HTTP-looking GET request and answer it with a simple HTTP response page to get around some environments that employ initial packet sniffing (DPI)). I retrieved the actual SOCKET handle behind WinInet's HINTERNET request object and had hoped to use that in place of my software's existing SOCKET connection and hopefully not need to change much more on the client side. It initially seemed to be my solution but on further inspection it seems that the OS gets first-chance at the received data on this socket since when I get notified of events via the standard select(...) statement on the socket and query the size of the data available via ioctlsocket the call succeeds but returns 0 bytes available, the reads don't work and it goes downhill from there. Can someone tell me of a client-side library (commercial is fine) will let me get past these proxy server environments with as little user and IT staff help as possible? From what I read it has grown past SOCKS and I figure someone has to have solved this problem before me. Thanks for reading my long-winded question, Ripred

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• Jetty8 virtual hosts

  - by Martin

  I have a server JAR that is deployed once per customer, it is the API server for their software package. To that end, the port for each API instance must be the same, so that anything programmed against it can always find it. Each instance is deployed on a different domain name The problem I'm having is that, even when using a SelectChannelConnector and setting the host property, I can't get two instances to run simultaneously, I get a BindException with "Address already in use". I suppose my question is: can Jetty do this, or do I need to do some external re-writing, or is there a better way I can go about achieving the same ends? Thanks.

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• IIS7 response size thresholds

  - by DanielM

  I have a customer who is attempting video playback via HTTP progressive download of very large files ( 1 GB). There is no problem once a file is cached at the edge via my CDN, but hits to my origin (first hits prior to edge-cache population) experience stalling and loss of sync between audio and video about an hour and a half into playback. This occurs pretty reliably at that point, suggesting that some threshold somehwere is getting hit. Are there IIS configuration knobs governing HTTP Response size? Other data points: I am unable to replicate this problem. I am looking at client bandwidth and last mile issues. I am looking at possible encoding recipe dependencies. But this problem never came up when we were using a "push" cache configuration (CDN-hosted origin), so something funky serverside at my origin seems like a likely culprit. Thanks ...

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• Process of carrying out a BER Test

  - by data

  I am subscribed to an ISP supplying a 3meg ADSL line. Lately (for the last 4 weeks) speeds have dropped from the usual average downstream speed of ~250kbps to just 0.14Mbps (according to speedtest.net) and employees are complaining about lack of access to the server. I have been calling customer support and logging calls for the last 3 weeks, but they have been unable to determine the source of the problem other than carrying out a few bitstream tests and checking the DHCP renewal times. I am going to call back and suggest carrying out a BER test. What type of equipment is needed to carry out this test? I have access to a wide range of Cisco networking equipment. Other: We don't need a leased line as there are less than ten employees.

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• Parallel installation of Office 2003 and Outlook 2010

  - by Marcel Janus

  we have a customer who is not willing to move from Office 2003 to Office 2010 but he now wants to use Office 365. As you know is Office 365 not compatible with Outlook 2003. Now he asked me if it's possible to buy and install Outlook 2010 and keep the rest as it is. I only found some guides for parallel installation of Office 2007 and Office 2010. So my question is if this solution will work. Or are there any issues known?

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• external pop email relay

  - by Pixman

  I want to offer to my customer this possibility : get her pop3 emails from external pop3 server forward the news emails to the new external pop3 server I have find lot of tools for sync imap accounts, or sync pop to imap, but i just want get pop and send to another email adress ! I search a answer for linux ( if i can make a simple daemon for make it's it's good ). Thanks a lot for your help. edit for more detail : For simplify my question, in my use case, it's just want to connect as client via pop protocol ( like a mail app ). And i check news emails, and forward to other email adress. I search about an app or code for create this on linux. In this situation have no access to mailbox dirs, or server configuration ( in this case i have already the answer by create a qmail hook ) Maybe, it's not the good website ? my question must be post on the stackoverflow part ?

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• Ebook stamper for ePub and/or Kindle formats?

  - by Nick Martin

  I've published an ebook in Adobe Acrobat PDF format. I sell this ebook DRM free and take what I consider a friendlier/less obtrusive approach of using a service to "stamp" the customer's name and email address onto each page of the ebook as a way to discourage piracy. I would like to take this same approach for selling the ebook in ePub and/or Kindle formats. Unfortunately, I haven't been able to find any stamping services for ePub or Kindle. Is DRM my only anti-piracy option when using ePub and Kindle? For a reference point, ebookstamper.com stamps ebooks in PDF format. No, they don't do anything other than PDF.

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• Problem getting video from DVD

  - by mabwi

  I have a DVD that a customer needs me to pull ~5 minutes of video from, and convert it to FLV to play on their website. I downloaded AVS Video Converter and tried to use it to convert the VOB file to FLV, with the thought of editing after, and also tried MPEG. Both times it froze up. I then tried to just copy the file from the DVD to my hard drive, thinking that maybe the disc access was slowing things down too much. I got a "Cyclic redundancy" error from Windows while doing that, and it stopped copying. Is the file corrupted? Is there any better way to get it from the DVD player? I only need 5 minutes of 1.5 hours, so if I can avoid converting the entire thing then editing, that would be awesome Thanks for your help

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• Port Forwarding on Actiontec GT704-WG Router Issues

  - by adamweeks

  I am trying to setup a server at customer's location that has the Actiontec GT704-WG DSL router. The port forwarding it not working at all. Here's the details: Server: OpenSuse Linux box with a static IP address of 192.168.1.200 Application running accepting connections on port 8060 Firewall disabled Local connections (within the network) working properly Router: Updated to latest firmware available DHCP range set to 192.168.1.69-192.168.1.199 to not have any conflicts with the server Firewall set to "off" Rule set in the "Applications" setting to forward 8060 TCP and UDP to 192.168.1.200 machine (I've tried using the "TCP,UDP" option as well as both individual options) I've also tried just simply putting the server in the DMZ to see if I could connect to anything, but still nothing. Looking for any clues before I call and waste hours explaining the issue to tech support.

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• Client-based program to track response time for online webservice

  - by Søren Haagerup

  I am helping a customer with general IT support, and they have a problem with a hosted web-based system being slow. The provider of the system blames the client's computer, and the client calls me for help. I blame the provider, but it is hard to get them to do something about it without rock-solid evidence. And every time the provider comes around for a TeamViewer session, everything of course runs smoothly. Does there exist a client program or browser plugin that tracks statistics about response time for specific web services?

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• Iphone 3GS to laptop Syncing

  - by Chris

  I use my Iphone calender to store all my appointments and customer information etc rather than my Outlook calender on my laptop most of the time. To the best of my knowledge I have never lost any info before, but after syncing the two devices today my calender is now empty on both. I had thought that syncing would mean taking the information on both devices, amalgamating it and populating both devices with the same info? Two questions: a) Is there anyway of retrieving the lost information? (or am I sunk?) b) Is there any way of averting such disaster in the future? Whilst I suspect that "Read the manual - Idiot!" would be the correct response, any help really is greatly appreciated!

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• Web service not accessible from behind corporates firewalls - how come?

  - by Niro

  We run a Saas serving a widget which is embedded in customer websites. The service include static javascript code hosted on amazon S3 and dynamic part hosted on EC2 with Scalr (using scalr name servers). We received some feedback from users behind corporate firewalls that they cant access our service (while they can access the sites including the widget). This does not make sense to me since the service is using normal http calls on port 80 and our URL is quite new without any reason to be banned by firewalls. My questions are: 1. Why is the service is not accessible and what can I do about it? 2. Is it possible that one of the following is blocked by corporate firewalls: Amazon s3, the dynamic IP address provided by amazon, Scalr name servers. Any other possible reasons, way to check them and remedies for this? Thanks!

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• How can I enable my users to view EPS, PSD, and AI files without the Adobe Creative Suite?

  - by ObligatoryMoniker

  I have many user's who work on a sales floor and need to be able to open these files just to view them so that they can confirm that the artwork they are getting from a customer is correct before passing it on. I do not want to purchase Adobe Creative Suite licenses for these users so that they can simply view these documents. What is the cheapest and best alternative to the Adobe Creative suite that will realistically open all (or at least some) of the files they are likely to receive? Currently I have tried to use XnView with Ghostscript, Inkscape, and Adobe Acrobat Reader but even with all these combined we still can't open many of the files that we receive.

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• How can Facebook's session get mixed up because of NAT and/or Proxy

  - by Alex

  Have received some reports from a customer (a very large company) they reported issues from clients who are using Facebook. These clients claim that once in a while when they log in to Facebook they end up in someone else's session. I know that network is NATed then Proxied before getting to Facebook.com. Although I'm not able to explain how this issue can occur. Is it possible that the Proxy is not sending the right session back to the clients? How can they end up with someone else's session since Facebook is cookie based session?? Anyone seen this before?

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• Can installing URL Rewrite 2.0 on production IIS 7.5 have a negative impact?

  - by Olaf

  We have a Windows 2008 R2 server with IIS 7.5 and a lot of customer websites. Being no sys-admin but a developer, I hate to touch that wonderfully running system. However, I'd like to update the IIS plugin URL Rewrite to version 2.0 via Web Platform Installer. I do not want to do anything that might compromise the server, hence the question: can I expect it to work with at least a 99% chance? I did not find any bug reports or reviews on the web, so I'd like to hear an expert on that.

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• Is Family Tree Maker 2011 the right upgrade for a FTM 11 user?

  - by bill weaver

  My father has used Family Tree Maker for years, but hasn't upgraded since version 11. It is difficult to tell from reviews at Amazon and other places whether upgrading to FTM 2011 is a good choice. File incompatibilities and upgrade woes sound like customer service is lacking, and i've read reports of it uploading your data to their database but then trying to sell you a download of data. Looking at the ancestry.com site makes me think it's solely about selling add-ons and upgrades. On the other hand, the feature set seems fairly rich and the software has a pretty strong following. I was able to get Gramps working on my system, but that's not going to work for my dad. Any advice on a good upgrade path?

  Read the article

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