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  • The Mysterious ARR Server Farm to URL Rewrite link

    - by OWScott
    Application Request Routing (ARR) is a reverse proxy plug-in for IIS7+ that does many things, including functioning as a load balancer.  For this post, I’m assuming that you already have an understanding of ARR.  Today I wanted to find out how the mysterious link between ARR and URL Rewrite is maintained.  Let me explain… ARR is unique in that it doesn’t work by itself.  It sits on top of IIS7 and uses URL Rewrite.  As a result, ARR depends on URL Rewrite to ‘catch’ the traffic and redirect it to an ARR Server Farm. As the last step of creating a new Server Farm, ARR will prompt you with the following: If you accept the prompt, it will create a URL Rewrite rule for you.  If you say ‘No’, then you’re on your own to create a URL Rewrite rule. When you say ‘Yes’, the Server Farm’s checkbox for “Use URL Rewrite to inspect incoming requests” will be checked.  See the following screenshot. However, I’m not a fan of this auto-rule.  The problem is that if I make any changes to the URL Rewrite rule, which I always do, and then make the wrong change in ARR, it will blow away my settings.  So, I prefer to create my own rule and manage it myself. Since I had some old rules that were managed by ARR, I wanted to update them so that they were no longer managed that way.  I took a look at a config in applicationHost.config to try to find out what property would bind the two together.  I assumed that there would be a property on the ServerFarm called something like urlRewriteRuleName that would serve as the link between ARR and URL Rewrite.  I found no such property.  After a bit of testing, I found that the name of the URL Rewrite rule is the only link between ARR and URL Rewrite.  I wouldn’t have guessed.  The URL Rewrite rule needs to be exactly ARR_{ServerFarm Name}_loadBalance, although it’s not case sensitive. Consider the following auto-created URL Rewrite rule: And, the link between ARR and URL Rewrite exists: Now, as soon as I rename that to anything else, for example, site.com ARR Binding, the link between ARR and URL Rewrite is broken. To be certain of the relationship, I renamed it back again and sure enough, the relationship was reestablished. Why is this important?  It’s only important if you want to decouple the relationship between ARR the URL Rewrite rule, but if you want to do so, the best way to do that is to rename the URL Rewrite rule.  If you uncheck the “Use URL Rewrite to inspect incoming requests” checkbox, it will delete your rule for you without prompting.  Conclusion The mysterious link between ARR and URL Rewrite only exists through the ARR Rule name.  If you want to break the link, simply rename the URL Rewrite rule.  It’s completely safe to do so, and, in my opinion, this is a rule that you should manage yourself anyway. 

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  • The Incremental Architect&rsquo;s Napkin - #5 - Design functions for extensibility and readability

    - by Ralf Westphal
    Originally posted on: http://geekswithblogs.net/theArchitectsNapkin/archive/2014/08/24/the-incremental-architectrsquos-napkin---5---design-functions-for.aspx The functionality of programs is entered via Entry Points. So what we´re talking about when designing software is a bunch of functions handling the requests represented by and flowing in through those Entry Points. Designing software thus consists of at least three phases: Analyzing the requirements to find the Entry Points and their signatures Designing the functionality to be executed when those Entry Points get triggered Implementing the functionality according to the design aka coding I presume, you´re familiar with phase 1 in some way. And I guess you´re proficient in implementing functionality in some programming language. But in my experience developers in general are not experienced in going through an explicit phase 2. “Designing functionality? What´s that supposed to mean?” you might already have thought. Here´s my definition: To design functionality (or functional design for short) means thinking about… well, functions. You find a solution for what´s supposed to happen when an Entry Point gets triggered in terms of functions. A conceptual solution that is, because those functions only exist in your head (or on paper) during this phase. But you may have guess that, because it´s “design” not “coding”. And here is, what functional design is not: It´s not about logic. Logic is expressions (e.g. +, -, && etc.) and control statements (e.g. if, switch, for, while etc.). Also I consider calling external APIs as logic. It´s equally basic. It´s what code needs to do in order to deliver some functionality or quality. Logic is what´s doing that needs to be done by software. Transformations are either done through expressions or API-calls. And then there is alternative control flow depending on the result of some expression. Basically it´s just jumps in Assembler, sometimes to go forward (if, switch), sometimes to go backward (for, while, do). But calling your own function is not logic. It´s not necessary to produce any outcome. Functionality is not enhanced by adding functions (subroutine calls) to your code. Nor is quality increased by adding functions. No performance gain, no higher scalability etc. through functions. Functions are not relevant to functionality. Strange, isn´t it. What they are important for is security of investment. By introducing functions into our code we can become more productive (re-use) and can increase evolvability (higher unterstandability, easier to keep code consistent). That´s no small feat, however. Evolvable code can hardly be overestimated. That´s why to me functional design is so important. It´s at the core of software development. To sum this up: Functional design is on a level of abstraction above (!) logical design or algorithmic design. Functional design is only done until you get to a point where each function is so simple you are very confident you can easily code it. Functional design an logical design (which mostly is coding, but can also be done using pseudo code or flow charts) are complementary. Software needs both. If you start coding right away you end up in a tangled mess very quickly. Then you need back out through refactoring. Functional design on the other hand is bloodless without actual code. It´s just a theory with no experiments to prove it. But how to do functional design? An example of functional design Let´s assume a program to de-duplicate strings. The user enters a number of strings separated by commas, e.g. a, b, a, c, d, b, e, c, a. And the program is supposed to clear this list of all doubles, e.g. a, b, c, d, e. There is only one Entry Point to this program: the user triggers the de-duplication by starting the program with the string list on the command line C:\>deduplicate "a, b, a, c, d, b, e, c, a" a, b, c, d, e …or by clicking on a GUI button. This leads to the Entry Point function to get called. It´s the program´s main function in case of the batch version or a button click event handler in the GUI version. That´s the physical Entry Point so to speak. It´s inevitable. What then happens is a three step process: Transform the input data from the user into a request. Call the request handler. Transform the output of the request handler into a tangible result for the user. Or to phrase it a bit more generally: Accept input. Transform input into output. Present output. This does not mean any of these steps requires a lot of effort. Maybe it´s just one line of code to accomplish it. Nevertheless it´s a distinct step in doing the processing behind an Entry Point. Call it an aspect or a responsibility - and you will realize it most likely deserves a function of its own to satisfy the Single Responsibility Principle (SRP). Interestingly the above list of steps is already functional design. There is no logic, but nevertheless the solution is described - albeit on a higher level of abstraction than you might have done yourself. But it´s still on a meta-level. The application to the domain at hand is easy, though: Accept string list from command line De-duplicate Present de-duplicated strings on standard output And this concrete list of processing steps can easily be transformed into code:static void Main(string[] args) { var input = Accept_string_list(args); var output = Deduplicate(input); Present_deduplicated_string_list(output); } Instead of a big problem there are three much smaller problems now. If you think each of those is trivial to implement, then go for it. You can stop the functional design at this point. But maybe, just maybe, you´re not so sure how to go about with the de-duplication for example. Then just implement what´s easy right now, e.g.private static string Accept_string_list(string[] args) { return args[0]; } private static void Present_deduplicated_string_list( string[] output) { var line = string.Join(", ", output); Console.WriteLine(line); } Accept_string_list() contains logic in the form of an API-call. Present_deduplicated_string_list() contains logic in the form of an expression and an API-call. And then repeat the functional design for the remaining processing step. What´s left is the domain logic: de-duplicating a list of strings. How should that be done? Without any logic at our disposal during functional design you´re left with just functions. So which functions could make up the de-duplication? Here´s a suggestion: De-duplicate Parse the input string into a true list of strings. Register each string in a dictionary/map/set. That way duplicates get cast away. Transform the data structure into a list of unique strings. Processing step 2 obviously was the core of the solution. That´s where real creativity was needed. That´s the core of the domain. But now after this refinement the implementation of each step is easy again:private static string[] Parse_string_list(string input) { return input.Split(',') .Select(s => s.Trim()) .ToArray(); } private static Dictionary<string,object> Compile_unique_strings(string[] strings) { return strings.Aggregate( new Dictionary<string, object>(), (agg, s) => { agg[s] = null; return agg; }); } private static string[] Serialize_unique_strings( Dictionary<string,object> dict) { return dict.Keys.ToArray(); } With these three additional functions Main() now looks like this:static void Main(string[] args) { var input = Accept_string_list(args); var strings = Parse_string_list(input); var dict = Compile_unique_strings(strings); var output = Serialize_unique_strings(dict); Present_deduplicated_string_list(output); } I think that´s very understandable code: just read it from top to bottom and you know how the solution to the problem works. It´s a mirror image of the initial design: Accept string list from command line Parse the input string into a true list of strings. Register each string in a dictionary/map/set. That way duplicates get cast away. Transform the data structure into a list of unique strings. Present de-duplicated strings on standard output You can even re-generate the design by just looking at the code. Code and functional design thus are always in sync - if you follow some simple rules. But about that later. And as a bonus: all the functions making up the process are small - which means easy to understand, too. So much for an initial concrete example. Now it´s time for some theory. Because there is method to this madness ;-) The above has only scratched the surface. Introducing Flow Design Functional design starts with a given function, the Entry Point. Its goal is to describe the behavior of the program when the Entry Point is triggered using a process, not an algorithm. An algorithm consists of logic, a process on the other hand consists just of steps or stages. Each processing step transforms input into output or a side effect. Also it might access resources, e.g. a printer, a database, or just memory. Processing steps thus can rely on state of some sort. This is different from Functional Programming, where functions are supposed to not be stateful and not cause side effects.[1] In its simplest form a process can be written as a bullet point list of steps, e.g. Get data from user Output result to user Transform data Parse data Map result for output Such a compilation of steps - possibly on different levels of abstraction - often is the first artifact of functional design. It can be generated by a team in an initial design brainstorming. Next comes ordering the steps. What should happen first, what next etc.? Get data from user Parse data Transform data Map result for output Output result to user That´s great for a start into functional design. It´s better than starting to code right away on a given function using TDD. Please get me right: TDD is a valuable practice. But it can be unnecessarily hard if the scope of a functionn is too large. But how do you know beforehand without investing some thinking? And how to do this thinking in a systematic fashion? My recommendation: For any given function you´re supposed to implement first do a functional design. Then, once you´re confident you know the processing steps - which are pretty small - refine and code them using TDD. You´ll see that´s much, much easier - and leads to cleaner code right away. For more information on this approach I call “Informed TDD” read my book of the same title. Thinking before coding is smart. And writing down the solution as a bunch of functions possibly is the simplest thing you can do, I´d say. It´s more according to the KISS (Keep It Simple, Stupid) principle than returning constants or other trivial stuff TDD development often is started with. So far so good. A simple ordered list of processing steps will do to start with functional design. As shown in the above example such steps can easily be translated into functions. Moving from design to coding thus is simple. However, such a list does not scale. Processing is not always that simple to be captured in a list. And then the list is just text. Again. Like code. That means the design is lacking visuality. Textual representations need more parsing by your brain than visual representations. Plus they are limited in their “dimensionality”: text just has one dimension, it´s sequential. Alternatives and parallelism are hard to encode in text. In addition the functional design using numbered lists lacks data. It´s not visible what´s the input, output, and state of the processing steps. That´s why functional design should be done using a lightweight visual notation. No tool is necessary to draw such designs. Use pen and paper; a flipchart, a whiteboard, or even a napkin is sufficient. Visualizing processes The building block of the functional design notation is a functional unit. I mostly draw it like this: Something is done, it´s clear what goes in, it´s clear what comes out, and it´s clear what the processing step requires in terms of state or hardware. Whenever input flows into a functional unit it gets processed and output is produced and/or a side effect occurs. Flowing data is the driver of something happening. That´s why I call this approach to functional design Flow Design. It´s about data flow instead of control flow. Control flow like in algorithms is of no concern to functional design. Thinking about control flow simply is too low level. Once you start with control flow you easily get bogged down by tons of details. That´s what you want to avoid during design. Design is supposed to be quick, broad brush, abstract. It should give overview. But what about all the details? As Robert C. Martin rightly said: “Programming is abot detail”. Detail is a matter of code. Once you start coding the processing steps you designed you can worry about all the detail you want. Functional design does not eliminate all the nitty gritty. It just postpones tackling them. To me that´s also an example of the SRP. Function design has the responsibility to come up with a solution to a problem posed by a single function (Entry Point). And later coding has the responsibility to implement the solution down to the last detail (i.e. statement, API-call). TDD unfortunately mixes both responsibilities. It´s just coding - and thereby trying to find detailed implementations (green phase) plus getting the design right (refactoring). To me that´s one reason why TDD has failed to deliver on its promise for many developers. Using functional units as building blocks of functional design processes can be depicted very easily. Here´s the initial process for the example problem: For each processing step draw a functional unit and label it. Choose a verb or an “action phrase” as a label, not a noun. Functional design is about activities, not state or structure. Then make the output of an upstream step the input of a downstream step. Finally think about the data that should flow between the functional units. Write the data above the arrows connecting the functional units in the direction of the data flow. Enclose the data description in brackets. That way you can clearly see if all flows have already been specified. Empty brackets mean “no data is flowing”, but nevertheless a signal is sent. A name like “list” or “strings” in brackets describes the data content. Use lower case labels for that purpose. A name starting with an upper case letter like “String” or “Customer” on the other hand signifies a data type. If you like, you also can combine descriptions with data types by separating them with a colon, e.g. (list:string) or (strings:string[]). But these are just suggestions from my practice with Flow Design. You can do it differently, if you like. Just be sure to be consistent. Flows wired-up in this manner I call one-dimensional (1D). Each functional unit just has one input and/or one output. A functional unit without an output is possible. It´s like a black hole sucking up input without producing any output. Instead it produces side effects. A functional unit without an input, though, does make much sense. When should it start to work? What´s the trigger? That´s why in the above process even the first processing step has an input. If you like, view such 1D-flows as pipelines. Data is flowing through them from left to right. But as you can see, it´s not always the same data. It get´s transformed along its passage: (args) becomes a (list) which is turned into (strings). The Principle of Mutual Oblivion A very characteristic trait of flows put together from function units is: no functional units knows another one. They are all completely independent of each other. Functional units don´t know where their input is coming from (or even when it´s gonna arrive). They just specify a range of values they can process. And they promise a certain behavior upon input arriving. Also they don´t know where their output is going. They just produce it in their own time independent of other functional units. That means at least conceptually all functional units work in parallel. Functional units don´t know their “deployment context”. They now nothing about the overall flow they are place in. They are just consuming input from some upstream, and producing output for some downstream. That makes functional units very easy to test. At least as long as they don´t depend on state or resources. I call this the Principle of Mutual Oblivion (PoMO). Functional units are oblivious of others as well as an overall context/purpose. They are just parts of a whole focused on a single responsibility. How the whole is built, how a larger goal is achieved, is of no concern to the single functional units. By building software in such a manner, functional design interestingly follows nature. Nature´s building blocks for organisms also follow the PoMO. The cells forming your body do not know each other. Take a nerve cell “controlling” a muscle cell for example:[2] The nerve cell does not know anything about muscle cells, let alone the specific muscel cell it is “attached to”. Likewise the muscle cell does not know anything about nerve cells, let a lone a specific nerve cell “attached to” it. Saying “the nerve cell is controlling the muscle cell” thus only makes sense when viewing both from the outside. “Control” is a concept of the whole, not of its parts. Control is created by wiring-up parts in a certain way. Both cells are mutually oblivious. Both just follow a contract. One produces Acetylcholine (ACh) as output, the other consumes ACh as input. Where the ACh is going, where it´s coming from neither cell cares about. Million years of evolution have led to this kind of division of labor. And million years of evolution have produced organism designs (DNA) which lead to the production of these different cell types (and many others) and also to their co-location. The result: the overall behavior of an organism. How and why this happened in nature is a mystery. For our software, though, it´s clear: functional and quality requirements needs to be fulfilled. So we as developers have to become “intelligent designers” of “software cells” which we put together to form a “software organism” which responds in satisfying ways to triggers from it´s environment. My bet is: If nature gets complex organisms working by following the PoMO, who are we to not apply this recipe for success to our much simpler “machines”? So my rule is: Wherever there is functionality to be delivered, because there is a clear Entry Point into software, design the functionality like nature would do it. Build it from mutually oblivious functional units. That´s what Flow Design is about. In that way it´s even universal, I´d say. Its notation can also be applied to biology: Never mind labeling the functional units with nouns. That´s ok in Flow Design. You´ll do that occassionally for functional units on a higher level of abstraction or when their purpose is close to hardware. Getting a cockroach to roam your bedroom takes 1,000,000 nerve cells (neurons). Getting the de-duplication program to do its job just takes 5 “software cells” (functional units). Both, though, follow the same basic principle. Translating functional units into code Moving from functional design to code is no rocket science. In fact it´s straightforward. There are two simple rules: Translate an input port to a function. Translate an output port either to a return statement in that function or to a function pointer visible to that function. The simplest translation of a functional unit is a function. That´s what you saw in the above example. Functions are mutually oblivious. That why Functional Programming likes them so much. It makes them composable. Which is the reason, nature works according to the PoMO. Let´s be clear about one thing: There is no dependency injection in nature. For all of an organism´s complexity no DI container is used. Behavior is the result of smooth cooperation between mutually oblivious building blocks. Functions will often be the adequate translation for the functional units in your designs. But not always. Take for example the case, where a processing step should not always produce an output. Maybe the purpose is to filter input. Here the functional unit consumes words and produces words. But it does not pass along every word flowing in. Some words are swallowed. Think of a spell checker. It probably should not check acronyms for correctness. There are too many of them. Or words with no more than two letters. Such words are called “stop words”. In the above picture the optionality of the output is signified by the astrisk outside the brackets. It means: Any number of (word) data items can flow from the functional unit for each input data item. It might be none or one or even more. This I call a stream of data. Such behavior cannot be translated into a function where output is generated with return. Because a function always needs to return a value. So the output port is translated into a function pointer or continuation which gets passed to the subroutine when called:[3]void filter_stop_words( string word, Action<string> onNoStopWord) { if (...check if not a stop word...) onNoStopWord(word); } If you want to be nitpicky you might call such a function pointer parameter an injection. And technically you´re right. Conceptually, though, it´s not an injection. Because the subroutine is not functionally dependent on the continuation. Firstly continuations are procedures, i.e. subroutines without a return type. Remember: Flow Design is about unidirectional data flow. Secondly the name of the formal parameter is chosen in a way as to not assume anything about downstream processing steps. onNoStopWord describes a situation (or event) within the functional unit only. Translating output ports into function pointers helps keeping functional units mutually oblivious in cases where output is optional or produced asynchronically. Either pass the function pointer to the function upon call. Or make it global by putting it on the encompassing class. Then it´s called an event. In C# that´s even an explicit feature.class Filter { public void filter_stop_words( string word) { if (...check if not a stop word...) onNoStopWord(word); } public event Action<string> onNoStopWord; } When to use a continuation and when to use an event dependens on how a functional unit is used in flows and how it´s packed together with others into classes. You´ll see examples further down the Flow Design road. Another example of 1D functional design Let´s see Flow Design once more in action using the visual notation. How about the famous word wrap kata? Robert C. Martin has posted a much cited solution including an extensive reasoning behind his TDD approach. So maybe you want to compare it to Flow Design. The function signature given is:string WordWrap(string text, int maxLineLength) {...} That´s not an Entry Point since we don´t see an application with an environment and users. Nevertheless it´s a function which is supposed to provide a certain functionality. The text passed in has to be reformatted. The input is a single line of arbitrary length consisting of words separated by spaces. The output should consist of one or more lines of a maximum length specified. If a word is longer than a the maximum line length it can be split in multiple parts each fitting in a line. Flow Design Let´s start by brainstorming the process to accomplish the feat of reformatting the text. What´s needed? Words need to be assembled into lines Words need to be extracted from the input text The resulting lines need to be assembled into the output text Words too long to fit in a line need to be split Does sound about right? I guess so. And it shows a kind of priority. Long words are a special case. So maybe there is a hint for an incremental design here. First let´s tackle “average words” (words not longer than a line). Here´s the Flow Design for this increment: The the first three bullet points turned into functional units with explicit data added. As the signature requires a text is transformed into another text. See the input of the first functional unit and the output of the last functional unit. In between no text flows, but words and lines. That´s good to see because thereby the domain is clearly represented in the design. The requirements are talking about words and lines and here they are. But note the asterisk! It´s not outside the brackets but inside. That means it´s not a stream of words or lines, but lists or sequences. For each text a sequence of words is output. For each sequence of words a sequence of lines is produced. The asterisk is used to abstract from the concrete implementation. Like with streams. Whether the list of words gets implemented as an array or an IEnumerable is not important during design. It´s an implementation detail. Does any processing step require further refinement? I don´t think so. They all look pretty “atomic” to me. And if not… I can always backtrack and refine a process step using functional design later once I´ve gained more insight into a sub-problem. Implementation The implementation is straightforward as you can imagine. The processing steps can all be translated into functions. Each can be tested easily and separately. Each has a focused responsibility. And the process flow becomes just a sequence of function calls: Easy to understand. It clearly states how word wrapping works - on a high level of abstraction. And it´s easy to evolve as you´ll see. Flow Design - Increment 2 So far only texts consisting of “average words” are wrapped correctly. Words not fitting in a line will result in lines too long. Wrapping long words is a feature of the requested functionality. Whether it´s there or not makes a difference to the user. To quickly get feedback I decided to first implement a solution without this feature. But now it´s time to add it to deliver the full scope. Fortunately Flow Design automatically leads to code following the Open Closed Principle (OCP). It´s easy to extend it - instead of changing well tested code. How´s that possible? Flow Design allows for extension of functionality by inserting functional units into the flow. That way existing functional units need not be changed. The data flow arrow between functional units is a natural extension point. No need to resort to the Strategy Pattern. No need to think ahead where extions might need to be made in the future. I just “phase in” the remaining processing step: Since neither Extract words nor Reformat know of their environment neither needs to be touched due to the “detour”. The new processing step accepts the output of the existing upstream step and produces data compatible with the existing downstream step. Implementation - Increment 2 A trivial implementation checking the assumption if this works does not do anything to split long words. The input is just passed on: Note how clean WordWrap() stays. The solution is easy to understand. A developer looking at this code sometime in the future, when a new feature needs to be build in, quickly sees how long words are dealt with. Compare this to Robert C. Martin´s solution:[4] How does this solution handle long words? Long words are not even part of the domain language present in the code. At least I need considerable time to understand the approach. Admittedly the Flow Design solution with the full implementation of long word splitting is longer than Robert C. Martin´s. At least it seems. Because his solution does not cover all the “word wrap situations” the Flow Design solution handles. Some lines would need to be added to be on par, I guess. But even then… Is a difference in LOC that important as long as it´s in the same ball park? I value understandability and openness for extension higher than saving on the last line of code. Simplicity is not just less code, it´s also clarity in design. But don´t take my word for it. Try Flow Design on larger problems and compare for yourself. What´s the easier, more straightforward way to clean code? And keep in mind: You ain´t seen all yet ;-) There´s more to Flow Design than described in this chapter. In closing I hope I was able to give you a impression of functional design that makes you hungry for more. To me it´s an inevitable step in software development. Jumping from requirements to code does not scale. And it leads to dirty code all to quickly. Some thought should be invested first. Where there is a clear Entry Point visible, it´s functionality should be designed using data flows. Because with data flows abstraction is possible. For more background on why that´s necessary read my blog article here. For now let me point out to you - if you haven´t already noticed - that Flow Design is a general purpose declarative language. It´s “programming by intention” (Shalloway et al.). Just write down how you think the solution should work on a high level of abstraction. This breaks down a large problem in smaller problems. And by following the PoMO the solutions to those smaller problems are independent of each other. So they are easy to test. Or you could even think about getting them implemented in parallel by different team members. Flow Design not only increases evolvability, but also helps becoming more productive. All team members can participate in functional design. This goes beyon collective code ownership. We´re talking collective design/architecture ownership. Because with Flow Design there is a common visual language to talk about functional design - which is the foundation for all other design activities.   PS: If you like what you read, consider getting my ebook “The Incremental Architekt´s Napkin”. It´s where I compile all the articles in this series for easier reading. I like the strictness of Function Programming - but I also find it quite hard to live by. And it certainly is not what millions of programmers are used to. Also to me it seems, the real world is full of state and side effects. So why give them such a bad image? That´s why functional design takes a more pragmatic approach. State and side effects are ok for processing steps - but be sure to follow the SRP. Don´t put too much of it into a single processing step. ? Image taken from www.physioweb.org ? My code samples are written in C#. C# sports typed function pointers called delegates. Action is such a function pointer type matching functions with signature void someName(T t). Other languages provide similar ways to work with functions as first class citizens - even Java now in version 8. I trust you find a way to map this detail of my translation to your favorite programming language. I know it works for Java, C++, Ruby, JavaScript, Python, Go. And if you´re using a Functional Programming language it´s of course a no brainer. ? Taken from his blog post “The Craftsman 62, The Dark Path”. ?

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  • Oracle Functional Testing Suite Advanced Pack for Oracle EBS Now Available

    - by Anne Carlson (Oracle Development)
    There’s new news about automated testing of E-Business Suite using the Oracle Application Testing Suite, a.k.a, “OATS”. E-Business Suite Development is pleased to announce the availability of the new Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite. The new pack, available with the latest release of Oracle Application Testing Suite (12.4.0.2), provides pre-built test components and flows to automate the in-depth testing of Oracle E-Business Suite applications. Designed for use with the Oracle Application Testing Suite and its Oracle Flow Builder capability, these pre-built components and flows can help Oracle E-Business Suite customers to significantly reduce the time and effort needed to create and maintain automated test scripts. The Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite is available now for EBS 12.1.3, and availability for EBS 12.2 is planned. Some Background on Automating Testing with Oracle Application Testing Suite and Oracle Flow Builder      Testing complex packaged applications like Oracle E-Business Suite can be time-consuming and challenging for organizations, hampering their ability to upgrade to latest releases or apply latest patches. Oracle Application Testing Suite offers organizations a unique and powerful testing platform for Oracle E-Business Suite and other Oracle applications. With the 12.3.0.1 release of Oracle Application Testing Suite, we introduced the Oracle Flow Builder testing framework and accompanying starter pack of pre-built test components and flows. The starter pack, which contains over 2000 components and 200 flows, provides broad coverage of commonly-used base functionality and is designed to jump-start the test automation effort. Using Oracle Flow Builder, even non-technical testers can create working test scripts using the pre-built components that Oracle provides. Each component represents an atomic test operation such as “create an invoice batch” or “apply an invoice hold.” Testers can assemble the pre-built components into test flows, and combine test flows with spreadsheet data to drive the testing of multiple data conditions. The Oracle Flow Builder framework allows customers to add, modify and extend the pre-built components to address new functionality and customizations of the Oracle E-Business Suite. Using Oracle Flow Builder’s component-based test generation framework instead of a traditional record/playback approach has allowed the EBS Quality Assurance team to reduce their test automation effort by 60%. E-Business Suite customers can significantly reduce their test automation effort using Oracle Application Testing Suite with Oracle Flow Builder and the pre-built test components and flows that Oracle provides. Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite Improves Test Coverage With the Oracle Application Testing Suite 12.4.0.2 and the new Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite, we are now delivering a significant number of additional test components and flows beyond those contained in the Oracle Flow Builder starter pack. These additional test components and flows provide 70-80% test coverage and enable the automation of detailed and complex test flows across the following Oracle E-Business Suite products: Oracle Asset Lifecycle Management Oracle Channel Revenue Management Oracle Discrete Manufacturing Oracle Incentive Compensation Oracle Lease and Finance Management Oracle Process Manufacturing Oracle Procurement Oracle Project Management Oracle Property Manager Oracle Service Downloads You can download the Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite from the Oracle Technology Network. References Oracle Applications Testing Suite YouTube: Oracle Flow Builder Training YouTube: Oracle Applications Testing Suite and Flow Builder Demonstration Oracle Functional Testing Suite Advanced Pack Readme for E-Business Suite, id=1905989.1">Note 1905989.1 Related Articles Automate Testing Using Oracle Application Testing Suite with Flow Builder for E-Business Suite EBS 12.1.1 Test Starter Kit Now Available for Oracle Applications Testing Suite Oracle Application Testing Suite 9.0 Supported with Oracle E-Business Suite Using the Oracle Application Testing Suite with EBS: Interim Update #1

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  • JMX Based Monitoring - Part Three - Web App Server Monitoring

    - by Anthony Shorten
    In the last blog entry I showed a technique for integrating a JMX console with Oracle WebLogic which is a standard feature of Oracle WebLogic 11g. Customers on other Web Application servers and other versions of Oracle WebLogic can refer to the documentation provided with the server to do a similar thing. In this blog entry I am going to discuss a new feature that is only present in Oracle Utilities Application Framework 4 and above that allows JMX to be used for management and monitoring the Oracle Utilities Web Applications. In this case JMX can be used to perform monitoring as well as provide the management of the cache. In Oracle Utilities Application Framework you can enable Web Application Server JMX monitoring that is unique to the framework by specifying a JMX port number in RMI Port number for JMX Web setting and initial credentials in the JMX Enablement System User ID and JMX Enablement System Password configuration options. These options are available using the configureEnv[.sh] -a utility. Once this is information is supplied a number of configuration files are built (by the initialSetup[.sh] utility) to configure the facility: spl.properties - contains the JMX URL, the security configuration and the mbeans that are enabled. For example, on my demonstration machine: spl.runtime.management.rmi.port=6740 spl.runtime.management.connector.url.default=service:jmx:rmi:///jndi/rmi://localhost:6740/oracle/ouaf/webAppConnector jmx.remote.x.password.file=scripts/ouaf.jmx.password.file jmx.remote.x.access.file=scripts/ouaf.jmx.access.file ouaf.jmx.com.splwg.base.support.management.mbean.JVMInfo=enabled ouaf.jmx.com.splwg.base.web.mbeans.FlushBean=enabled ouaf.jmx.* files - contain the userid and password. The default setup uses the JMX default security configuration. You can use additional security features by altering the spl.properties file manually or using a custom template. For more security options see the JMX Site. Once it has been configured and the changes reflected in the product using the initialSetup[.sh] utility the JMX facility can be used. For illustrative purposes, I will use jconsole but any JSR160 complaint browser or client can be used (with the appropriate configuration). Once you start jconsole (ensure that splenviron[.sh] is executed prior to execution to set the environment variables or for remote connection, ensure java is in your path and jconsole.jar in your classpath) you specify the URL in the spl.management.connnector.url.default entry and the credentials you specified in the jmx.remote.x.* files. Remember these are encrypted by default so if you try and view the file you may be able to decipher it visually. For example: There are three Mbeans available to you: flushBean - This is a JMX replacement for the jsp versions of the flush utilities provided in previous releases of the Oracle Utilities Application Framework. You can manage the cache using the provided operations from JMX. The jsp versions of the flush utilities are still provided, for backward compatibility, but now are authorization controlled. JVMInfo - This is a JMX replacement for the jsp version of the JVMInfo screen used by support to get a handle on JVM information. This information is environmental not operational and is used for support purposes. The jsp versions of the JVMInfo utilities are still provided, for backward compatibility, but now is also authorization controlled. JVMSystem - This is an implementation of the Java system MXBeans for use in monitoring. We provide our own implementation of the base Mbeans to save on creating another JMX configuration for internal monitoring and to provide a consistent interface across platforms for the MXBeans. This Mbean is disabled by default and can be enabled using the enableJVMSystemBeans operation. This Mbean allows for the monitoring of the ClassLoading, Memory, OperatingSystem, Runtime and the Thread MX beans. Refer to the Server Administration Guides provided with your product and the Technical Best Practices Whitepaper for information about individual statistics. The Web Application Server JMX monitoring allows greater visibility for monitoring and management of the Oracle Utilities Application Framework application from jconsole or any JSR160 compliant JMX browser or JMX console.

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  • Make Your PC Look Like Windows Phone 7

    - by Matthew Guay
    Windows Phone 7 offers a unique and exciting UI that displays lots of information efficiently on the screen.  And with a simple Rainmeter theme, you can have the same UI and content directly on your Windows 7 desktop. Turn your Desktop into a Windows Phone 7 lookalike To give your Windows 7 desktop a Windows Phone 7 makeover, first you need to have the free Rainmeter application installed.  If you do not have it installed, download it from the link below and run the setup.  Accept the license agreement, and install it with the default settings. By default Rainmeter will automatically run when you start your computer.  If you do not want this, you can uncheck the box during the setup. Now, download the Omnimo UI theme for Rainmeter (link below).  You will need to unzip the folder first. This theme uses the Segoe UI and the Segoe UI Light font, so Windows Vista users need to install the segoeuil.ttf font first, and XP users need to install both the segoeui.ttf and the segoeuil.ttf font first.  Copy the appropriate fonts to C:\Windows\Fonts, or in Vista double-click on the font and select Install. Now, run the Rainmeter theme setup.  Double-click on the Rainstaller.exe in the Omnimo folder. Click Express install to add the theme and skin to Rainmeter. Click Finish, and by default Rainmeter will open with your new theme. When the new theme opens the first time, you will be asked to read the readme, or simply go to the gallery. When you open the gallery, you can choose from a wide variety of tiles and gadgets to place on your desktop.  You can also choose a different color scheme for your tiles. Once you’re done, click the X in the top right hand corner to close the Gallery.  Welcome to your Windows Phone 7 desktop!  Many of the gadgets are dynamic, and you can change the settings for most of them.  The only thing missing is the transition animations that Windows Phone 7 shows when you launch an application. To make it look even more like Windows Phone 7, you can change your background to black.  This makes the desktop theme really dramatic. And, if you want to add gadgets or change the color scheme, simply click on the + logo on the top. Windows Phone 7 Desktop Wallpapers If you’d prefer to simply change your background, My Microsoft Life has several very nice Windows Phone 7 wallpapers available for free.  Click the link below to download these and other Microsoft-centric wallpapers. If you can’t wait to get the new Windows phone 7, this is a great way to start experiencing the beauty of the phone UI on your desktop. Links Download Rainmeter Download the Omnimo UI Rainmeter theme Download Windows Phone 7 inspired wallpapers Similar Articles Productive Geek Tips Try out Windows Phone 7 on your PC todayTest All Features of Windows Phone 7 On Your PCHow-To Geek on Lifehacker: How to Make Windows Vista Less AnnoyingCreate a Shortcut or Hotkey to Mute the System Volume in WindowsMake Ubuntu Automatically Save Changes to Your Session TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Norwegian Life If Web Browsers Were Modes of Transportation Google Translate (for animals) Roadkill’s Scan Port scans for open ports Out of 100 Tweeters Out of band Security Update for Internet Explorer

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  • View Weather Underground Forecasts in Google Chrome

    - by Asian Angel
    If you like a simple straightforward interface for keeping up with weather forecasts then join us as we look at the Weather Underground extension for Google Chrome. Weather Underground in Action As soon as you click on the “Toolbar Icon” you will need to enter a location. Keep in mind that you will need to enter the “city and country” if using that option. Going with less information will yield an “error”. Note: The extension did not work for some Asian locations during our tests. In honor of the Olympics we chose Vancouver, Canada. You can hover over the “Toolbar Button” to see the current conditions or click to view the current day’s conditions, the current day’s forecast, and the forecast for the following three days. It is a simple straightforward interface. Note: There are no options to worry with. Clicking on the “Detailed Forecast Link” in the drop-down window will take you to the Weather Underground webpage for your location. Clicking on the “Weather Underground Link” in the drop-down window will take you to the Weather Underground U.S. Homepage. Additional Weather Underground Fun Since we were focusing on Weather Underground we have an extra bit of fun for you. If you love being able to view a “large scale” map of your location with current conditions and forecast combined then you might want to have a look at Weather Underground’s “wxmap webpage”. Using the link below you can access the basic starting page where you will be asked to enter your location. Once you have entered the information you will see the default “Terrain View” for your location and a “Current Conditions & Forecast Window” in the lower left corner. You can modify how your map looks by choosing from “Temperature, Precipitation, Clouds, Satellite, Hybrid, & Terrain” views. Going full screen in your browser with this gives your monitor a wonderful and unique look that will have your family & friends asking you how you did it. Note: Terrain View shown here. Clicking on the “Settings Link” in the upper left corner will let you tweak your map view very nicely. Conclusion If you love using Weather Underground for your weather forecasts then you can add a “double dose” of goodness to your browser. Links Download the Weather Underground extension (Google Chrome Extensions) Access the Full Screen Weather Underground Map & Forecast for your area Similar Articles Productive Geek Tips Add Weather Forecasts to Google ChromeMonitor the Weather for Your Location in ChromeView the Time & Date in Chrome When Hiding Your TaskbarView Maps and Get Directions in Google ChromeGoogle Image Search Quick Fix TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Windows 7 Easter Theme YoWindoW, a real time weather screensaver Optimize your computer the Microsoft way Stormpulse provides slick, real time weather data Geek Parents – Did you try Parental Controls in Windows 7? Change DNS servers on the fly with DNS Jumper

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  • SQL SERVER – What is a Technology Evangelist?

    - by pinaldave
    When you hear that someone is an “evangelist” the first thing that might pop into your mind is the Christian church.  In fact, the term did come from Christianity, and basically means someone who spreads the news about their faith.  In the technology world, the same definition is true. Technology evangelists are individuals who, professionally or in their spare time, spread the news about the latest new products.  Sounds like a salesperson, right?  No they are absolutely different. Salespeople also keep up to date with a large number of people, and like to convince others to buy their product – and some will go to any lengths to sell!  An evangelist, on the other hand, is brutally honest about the product, even if sometimes it means not making a sale.  An evangelist is out there to tell the TRUTH.  A salesperson needs to make sales. An Evangelist offers a Solution independent of Technology used – a Salesperson offers Particular Technology. With this definition in mind, you can probably think of a few technology evangelists you already know.  Maybe it’s a relative or a neighbor, someone who loves keeping up with the latest trends and is always willing to tell you about them if you ask even the simplest question.  And, in fact, they probably are evangelists and don’t even know it.  For a long time, the work of technology evangelism was in the hands of community and community technology leaders. Luckily now various organizations have understood the importance of the community and helping community to reach their goals. This has lead them to create role of “Technology Evangelists”. Let me talk about one of the most famous Evangelist of the SQL Server technology. Technology Evangelist only belongs to technology and above any country, race, location or any other thing. They are dedicated to the technology. Vinod Kumar is such a man, who have given a lot to community. For years he was a Technology Evangelist for Microsoft, and maintained a blog that was dedicated to spreading his enthusiasm for his favorite products.  He is one of the most respected Evangelists in the field, and has done a lot of work to define the job for other professionals. Vinod’s career has since progressed to the Microsoft Technology Center (read his post), but he is continuing to be a strong presence in the evangelism community.  I have a lot of respect for Vinod.  He has done a lot for the community and technology evangelism.  Everybody has dream to serve community the way he does, and he is a great role model for evangelists everywhere. On his blog, Vinod created one of the best descriptions of a Technology Evangelist.  It defined the position and also made the distinction between evangelist and salesperson extremely clear.  I will include the highlights of that list here, because no one can say it better than Vinod: Bundle of energy – Passion is their middle name Wonderful Story tellers Empathy, Trust, Loyalty, Openness, Accessibility and Warmth Technology Enthusiast – Doers Love people, people and more people – Community oriented Unique Style and Leadership qualities !!! Self-Confident, Self-Motivated but a student (To read the full list, see: Evangelism Beyond Borders with Evangelists) His blog is a must-read for anyone interested in technology evangelism as a career or simply a hobby.  His advice about how to gain an audience and become a trusted advisor is the best in the business. I think there is an evangelist in everyone. I, too, consider myself a technology evangelist.  Regular readers of this blog will recognize that I am dedicated to bringing information to the masses, and that I pride myself on being both brutally and honest and giving every product fair consideration. I think there is no better way of saying following subject. “Once an Evangelist – Always an Evangelist!” Reference: Pinal Dave (http://blog.SQLAuthority.com)     Filed under: About Me, Database, MVP, Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology Tagged: Evangelist

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  • ASP.NET Error Handling: Creating an extension method to send error email

    - by Jalpesh P. Vadgama
    Error handling in asp.net required to handle any kind of error occurred. We all are using that in one or another scenario. But some errors are there which will occur in some specific scenario in production environment in this case We can’t show our programming errors to the End user. So we are going to put a error page over there or whatever best suited as per our requirement. But as a programmer we should know that error so we can track the scenario and we can solve that error or can handle error. In this kind of situation an Error Email comes handy. Whenever any occurs in system it will going to send error in our email. Here I am going to write a extension method which will send errors in email. From asp.net 3.5 or higher version of .NET framework  its provides a unique way to extend your classes. Here you can fine more information about extension method. So lets create extension method via implementing a static class like following. I am going to use same code for sending email via my Gmail account from here. Following is code for that. using System; using System.Collections.Generic; using System.Linq; using System.Web; using System.Net.Mail; namespace Experiement { public static class MyExtension { public static void SendErrorEmail(this Exception ex) { MailMessage mailMessage = new MailMessage(new MailAddress("[email protected]") , new MailAddress("[email protected]")); mailMessage.Subject = "Exception Occured in your site"; mailMessage.IsBodyHtml = true; System.Text.StringBuilder errorMessage = new System.Text.StringBuilder(); errorMessage.AppendLine(string.Format("<B>{0}</B>:{1}<BR/>","Exception",ex.Message)); errorMessage.AppendLine(string.Format("<B>{0}</B>:{1}<BR/>", "Stack Trace", ex.StackTrace)); if (ex.InnerException != null) { errorMessage.AppendLine(string.Format("<B>{0}</B>:{1}<BR/>", " Inner Exception", ex.InnerException.Message)); errorMessage.AppendLine(string.Format("<B>{0}</B>:{1}<BR/>", "Inner Stack Trace", ex.InnerException.StackTrace)); } mailMessage.Body = errorMessage.ToString(); System.Net.NetworkCredential networkCredentials = new System.Net.NetworkCredential("[email protected]", "password"); SmtpClient smtpClient = new SmtpClient(); smtpClient.EnableSsl = true; smtpClient.UseDefaultCredentials = false; smtpClient.Credentials = networkCredentials; smtpClient.Host = "smtp.gmail.com"; smtpClient.Port = 587; smtpClient.Send(mailMessage); } } } After creating an extension method let us that extension method to handle error like following in page load event of page. using System; namespace Experiement { public partial class WebForm1 : System.Web.UI.Page { protected void Page_Load(object sender,System.EventArgs e) { try { throw new Exception("My custom Exception"); } catch (Exception ex) { ex.SendErrorEmail(); Response.Write(ex.Message); } } } } Now in above code I have generated custom exception for example but in production It can be any Exception. And you can see I have use ex.SendErrorEmail() function in catch block to send email. That’s it.. Now it will throw exception and you will email in your email box like below.   That’s its. It’s so simple…Stay tuned for more.. Happy programming.. Technorati Tags: Exception,Extension Mehtod,Error Handling,ASP.NET

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  • SQLAuthority News – Public Training Classes In Hyderabad 12-14 May – Microsoft SQL Server 2005/2008

    - by pinaldave
    After successfully delivering many corporate trainings as well as the private training Solid Quality Mentors, India is launching the Public Training in Hyderabad for SQL Server 2008 and SharePoint 2010. This is going to be one of the most unique and one-of-a-kind events in India where Solid Quality Mentors are offering public classes. I will be leading the training on Microsoft SQL Server 2005/2008 Query Optimization & Performance Tuning. This intensive, 3-day course intends to give attendees an in-depth look at Query Optimization and Performance Tuning in SQL Server 2005 and 2008. Designed to prepare SQL Server developers and administrators for a transition into SQL Server 2005 or 2008, the course covers the best practices for a variety of essential tasks in order to maximize the performance. At the end of the course, there would be daily discussions about your real-world problems and find appropriate solutions. Note: Scroll down for course fees, discount, dates and location. Do not forget to take advantage of Discount code ‘SQLAuthority‘. The training premises are very well-equipped as they will be having 1:1 computers. Every participant will be provided with printed course materials. I will pick up your entire lunch tab and we will have lots of SQL talk together. The best participant will receive a special gift at the end of the course. Even though the quality of the material to be delivered together with the course will be of extremely high standard, the course fees are set at a very moderate rate. The fee for the course is INR 14,000/person for the whole 3-day convention. At the rate of 1 USD = 44 INR, this fee converts to less than USD 300. At this rate, it is totally possible to fly from anywhere from the world to India and take the training and still save handsome pocket money. It would be even better if you register using the discount code “SQLAuthority“, for you will instantly get an INR 3000 discount, reducing the total cost of the training to INR 11,000/person for whole 3 days course. This is a onetime offer and will not be available in the future. Please note that there will be a 10.3% service tax on course fees. To register, either send an email to [email protected] or call +91 95940 43399. Feel free to drop me an email at [email protected] for any additional information and clarification. Training Date and Time: May 12-14, 2010 10 AM- 6 PM. Training Venue: Abridge Solutions, #90/B/C/3/1, Ganesh GHR & MSY Plaza, Vittalrao Nagar, Near Image Hospital, Madhapur, Hyderabad – 500 081. The details of the course is as listed below. Day 1 : Strengthen the basics along with SQL Server 2005/2008 New Features Module 01: Subqueries, Ranking Functions, Joins and Set Operations Module 02: Table Expressions Module 03: TOP and APPLY Module 04: SQL Server 2008 Enhancements Day 2: Query Optimization & Performance Tuning 1 Module 05: Logical Query Processing Module 06: Query Tuning Module 07:  Introduction to the Query Processor Module 08:  Review of common query coding which causes poor performance Day 3: Query Optimization & Performance Tuning 2 Module 09:  SQL Server Indexing and index maintenance Module 10:  Plan Guides, query hints, UDFs, and Computed Columns Module 11:  Understanding SQL Server Execution Plans Module 12: Real World Index and Optimization Tips Download the complete PDF brochure. We are also going to have SharePoint 2010 training by Joy Rathnayake on 10-11 May. All the details for discount applies to the same as well. Reference : Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, SQLAuthority News, T SQL, Technology

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  • Windows Azure PowerShell for Node.js

    - by shiju
    The Windows Azure PowerShell for Node.js is a command-line tool that  allows the Node developers to build and deploy Node.js apps in Windows Azure using Windows PowerShell cmdlets. Using Windows Azure PowerShell for Node.js, you can develop, test, deploy and manage Node based hosted service in Windows Azure. For getting the PowerShell for Node.js, click All Programs, Windows Azure SDK Node.js and run  Windows Azure PowerShell for Node.js, as Administrator. The followings are the few PowerShell cmdlets that lets you to work with Node.js apps in Windows Azure Create New Hosted Service New-AzureService <HostedServiceName> The below cmdlet will created a Windows Aazure hosted service named NodeOnAzure in the folder C:\nodejs and this will also create ServiceConfiguration.Cloud.cscfg, ServiceConfiguration.Local.cscfg and ServiceDefinition.csdef and deploymentSettings.json files for the hosted service. PS C:\nodejs> New-AzureService NodeOnAzure The below picture shows the files after creating the hosted service Create Web Role Add-AzureNodeWebRole <RoleName> The following cmdlet will create a hosted service named MyNodeApp along with web.config file. PS C:\nodejs\NodeOnAzure> Add-AzureNodeWebRole MyNodeApp The below picture shows the files after creating the web role app. Install Node Module npm install <NodeModule> The following command will install Node Module Express onto your web role app. PS C:\nodejs\NodeOnAzure\MyNodeApp> npm install Express Run Windows Azure Apps Locally in the Emulator Start-AzureEmulator -launch The following cmdlet will create a local package and run Windows Azure app locally in the emulator PS C:\nodejs\NodeOnAzure\MyNodeApp> Start-AzureEmulator -launch Stop Windows Azure Emulator Stop-AzureEmulator The following cmdlet will stop your Windows Azure in the emulator. PS C:\nodejs\NodeOnAzure\MyNodeApp> Stop-AzureEmulator Download Windows Azure Publishing Settings Get-AzurePublishSettings The following cmdlet will redirect to Windows Azure portal where we can download Windows Azure publish settings PS C:\nodejs\NodeOnAzure\MyNodeApp> Get-AzurePublishSettings Import Windows Azure Publishing Settings Import-AzurePublishSettings <Location of .publishSettings file> The following cmdlet will import the publish settings file from the location c:\nodejs PS C:\nodejs\NodeOnAzure\MyNodeApp>  Import-AzurePublishSettings c:\nodejs\shijuvar.publishSettings Publish Apps to Windows Azure Publish-AzureService –name <Name> –location <Location of Data centre> The following cmdlet will publish the app to Windows Azure with name “NodeOnAzure” in the location Southeast Asia. Please keep in mind that the service name should be unique. PS C:\nodejs\NodeOnAzure\MyNodeApp> Publish-AzureService –name NodeonAzure –location "Southeast Asia” –launch Stop Windows Azure Service Stop-AzureService The following cmdlet will stop your service which you have deployed previously. PS C:\nodejs\NodeOnAzure\MyNodeApp> Stop-AzureService Remove Windows Azure Service Remove-AzureService The following cmdlet will remove your service from Windows Azure. PS C:\nodejs\NodeOnAzure\MyNodeApp> Remove-AzureService Quick Summary for PowerShell cmdlets Create  a new Hosted Service New-AzureService <HostedServiceName> Create a Web Role Add-AzureNodeWebRole <RoleName> Install Node Module npm install <NodeModule> Running Windows Azure Apps Locally in Emulator Start-AzureEmulator -launch Stop Windows Azure Emulator Stop-AzureEmulator Download Windows Azure Publishing Settings Get-AzurePublishSettings Import Windows Azure Publishing Settings Import-AzurePublishSettings <Location of .publishSettings file> Publish Apps to Windows Azure Publish-AzureService –name <Name> –location <Location of Data centre> Stop Windows Azure Service Stop-AzureService Remove Windows Azure Service Remove-AzureService

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  • Oracle BI and XS Energy Drinks – Don’t Miss the Amway Presentation!

    - by Michelle Kimihira
    By Maria Forney Amway is a global leader in the direct sales industry with $10.9B in annual sales in more than 100 countries and territories. The company has implemented a global BI framework that provides accurate, consistent, and timely insights to support global, regional and local analytical research, business planning, performance measurement and assessment. Oracle BI EE is used by 1500 employees across Amway sales, marketing, finance, and supply chain business units as well as Amway affiliates in Europe, Russia, South Africa, Japan, Australia, Latin America, Malaysia, Vietnam, and Indonesia. Last week, I spoke with Lead Data Analyst with Amway Global Sales, Dan Arganbright, and IT Manager with Amway BI Competency Center, Mike Olson, about their upcoming presentation at Oracle OpenWorld in San Francisco. Scheduled during a prime speaking slot on Monday, October 1 at 12:15pm in Moscone West, 2007, Dan and Mike will discuss their experience building Amway’s Distributor Consulting solution, powered by Oracle BI EE. You can find more information here. As background, Amway offers people an opportunity to own their own businesses and consumers exclusive products in health and wellness, beauty and home care.  The Amway internal Sales organization is charged with consulting leadership-level Distributors to help them with data insights and ultimately grow their business. Until recently, this was a resource-intense process of gathering and formatting data. In some markets, it took over 40 hours to collect the data and produce the analysis needed for one consultation session. Amway began its global BI journey in 2006 and since then the company has migrated from having multiple technology providers and integration points to an integrated strategic vendor approach. Today, the company has standardized on Oracle technology for BI.  Amway has achieved cost savings through the retirement of redundant technology platforms. In addition, Mike’s organization has led the charge to align disparate BI organizations into a BI Competency Center.  The following diagram highlights the simplicity of the standardized architecture of Amway today. Dubbed Distributor Consulting, Amway has developed a BI solution using the Oracle technology stack to help Distributor leaders grow their businesses. The Distributor Consulting solution provides over 40 metrics for Sales staff to provide data-driven insights on the Distributors and organizations they support.  Using Oracle BI EE, Exadata, and Oracle Data Integrator, Amway provides customized and personalized business intelligence, and the Oracle BI EE dashboards were developed by the Amway Sales organization, which demonstrates business empowerment of the technology. Amway is also leveraging the power of BI to drive business growth in all of its markets.  A new set of Distributor Segmentation metrics are enabling a better understanding of distributor behaviors. A Global Scorecard that Amway developed provides key metrics at a market and global level for executive-level discussions. Product Analysis teams can now highlight repeat purchase rates, product penetration and the success of CRM campaigns. In the words of Dan and Mike, the addition of Exadata 11 months ago has been “a game changer.”  Amway has been able to dramatically reduce complexity, improve performance and increase business productivity and cost savings. For example, the number of indexes on the global data warehouse was reduced from more than 1,000 to less than 20.  Pulling data for the highest level distributors or the largest markets in the company now can be done in minutes instead of hours.  As a result, IT has shifted from performance tuning and keeping the system operational to higher-value business-focused activities. •       “The distributors that have been introduced to the BI reports have found them extremely helpful. Because they have never had this kind of information before, when they were presented with the reports, they wanted to take action immediately!”  -     Sales Development Manager in Latin America Without giving away more, the Amway case study presentation will be one of the unique customer sessions at OpenWorld this year. Speakers Dan Arganbright and Mike Olson have planned an interactive and entertaining session on Monday October 1 at 12:15pm in Moscone West, 2007. I’ll see you there!

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  • Oracle BI and XS Energy Drinks – Don’t Miss the Amway Presentation!

    - by Maria Forney
    Amway is a global leader in the direct sales industry with $10.9B in annual sales in more than 100 countries and territories. The company has implemented a global BI framework that provides accurate, consistent, and timely insights to support global, regional and local analytical research, business planning, performance measurement and assessment. Oracle BI EE is used by 1500 employees across Amway sales, marketing, finance, and supply chain business units as well as Amway affiliates in Europe, Russia, South Africa, Japan, Australia, Latin America, Malaysia, Vietnam, and Indonesia. Last week, I spoke with Lead Data Analyst with Amway Global Sales, Dan Arganbright, and IT Manager with Amway BI Competency Center, Mike Olson, about their upcoming presentation at Oracle OpenWorld in San Francisco. Scheduled during a prime speaking slot on Monday, October 1 at 12:15pm in Moscone West, 2007, Dan and Mike will discuss their experience building Amway’s Distributor Consulting solution, powered by Oracle BI EE. You can find more information here. As background, Amway offers people an opportunity to own their own businesses and consumers exclusive products in health and wellness, beauty and home care.  The Amway internal Sales organization is charged with consulting leadership-level Distributors to help them with data insights and ultimately grow their business. Until recently, this was a resource-intense process of gathering and formatting data. In some markets, it took over 40 hours to collect the data and produce the analysis needed for one consultation session. Amway began its global BI journey in 2006 and since then the company has migrated from having multiple technology providers and integration points to an integrated strategic vendor approach. Today, the company has standardized on Oracle technology for BI.  Amway has achieved cost savings through the retirement of redundant technology platforms. In addition, Mike’s organization has led the charge to align disparate BI organizations into a BI Competency Center.  The following diagram highlights the simplicity of the standardized architecture of Amway today. Dubbed Distributor Consulting, Amway has developed a BI solution using the Oracle technology stack to help Distributor leaders grow their businesses. The Distributor Consulting solution provides over 40 metrics for Sales staff to provide data-driven insights on the Distributors and organizations they support.  Using Oracle BI EE, Exadata, and Oracle Data Integrator, Amway provides customized and personalized business intelligence, and the Oracle BI EE dashboards were developed by the Amway Sales organization, which demonstrates business empowerment of the technology. Amway is also leveraging the power of BI to drive business growth in all of its markets.  A new set of Distributor Segmentation metrics are enabling a better understanding of distributor behaviors. A Global Scorecard that Amway developed provides key metrics at a market and global level for executive-level discussions. Product Analysis teams can now highlight repeat purchase rates, product penetration and the success of CRM campaigns. In the words of Dan and Mike, the addition of Exadata 11 months ago has been “a game changer.”  Amway has been able to dramatically reduce complexity, improve performance and increase business productivity and cost savings. For example, the number of indexes on the global data warehouse was reduced from more than 1,000 to less than 20.  Pulling data for the highest level distributors or the largest markets in the company now can be done in minutes instead of hours.  As a result, IT has shifted from performance tuning and keeping the system operational to higher-value business-focused activities. •       “The distributors that have been introduced to the BI reports have found them extremely helpful. Because they have never had this kind of information before, when they were presented with the reports, they wanted to take action immediately!”  -     Sales Development Manager in Latin America Without giving away more, the Amway case study presentation will be one of the unique customer sessions at OpenWorld this year. Speakers Dan Arganbright and Mike Olson have planned an interactive and entertaining session on Monday October 1 at 12:15pm in Moscone West, 2007. I’ll see you there!

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  • SQL SERVER – SQL Server Misconceptions and Resolution – A Practical Perspective – TechEd 2012 India

    - by pinaldave
    TechEd India 2012 is just around the corner and I will be presenting there in two different sessions. On the very first day of this event, my presentation will be all about SQL Server Misconceptions and Resolution – A Practical Perspective. The dictionary tells us that a “misconception” means a view or opinion that is incorrect and is based on faulty thinking or understanding. In SQL Server, there are so many misconceptions. In fact, when I hear some of these misconceptions, I feel like fainting at that very moment! Seriously, at one time, I came across the scenario where instead of using INSERT INTO…SELECT, the developer used CURSOR believing that cursor is faster (duh!). Here is the link the blog post related to this. Pinal and Vinod in 2009 I have been presenting in TechEd India for last three years. This is my fourth opportunity to present a technical session on SQL Server. Just like the previous years, I decided to present something different. Here is a novelty of this year: I will be presenting this session with Vinod Kumar. Vinod Kumar and I have a great synergy when we work together. So far, we have written one SQL Server Interview Questions and Answers book and 2 video courses: (1) SQL Server Questions and Answers (2) SQL Server Performance: Indexing Basics. Pinal and Vinod in 2011 When we sat together and started building an outline for this course, we had many options in mind for this tango session. However, we have decided that we will make this session as lively as possible while keeping it natural at the same time. We know our flow and we know our conversation highlight, but we do not know what exactly each of us is going to present. We have decided to challenge each other on stage and push each other’s knowledge to the verge. We promise that the session will be entertaining with lots of SQL Server trivia, tips and tricks. Here are the challenges that I’ll take on: I will puzzle Vinod with my difficult questions I will present such misconception that Vinod will have no resolution for it. I need your help.  Will you help me stump Vinod? If yes, come and attend our session and join me to prove that together we are superior (a friendly brain clash, but we must win!). SQL Server enthusiasts and SQL Server fans are going to have gala time at #TechEdIn as we have a very solid lineup of the speaker and extremely interesting sessions at TechEdIn. Read the complete blog post of Vinod. Session Details Title: SQL Server Misconceptions and Resolution – A Practical Perspective (Add to Calendar) Abstract: “Earth is flat”! – An ancient common misconception, which has been proven incorrect as we progressed in modern times. In this session we will see various database misconceptions prevailing and their resolution with the aid of the demos. In this unique session audience will be part of the conversation and resolution. Date and Time: March 21, 2012, 15:15 to 16:15 Location: Hotel Lalit Ashok - Kumara Krupa High Grounds, Bengaluru – 560001, Karnataka, India. Add to Calendar Please submit your questions in the comments area and I will be for sure discussing them during my session. If I pick your question to discuss during my session, here is your gift I commit right now – SQL Server Interview Questions and Answers Book. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Interview Questions and Answers, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: TechEd, TechEdIn

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  • SQL Server – SafePeak “Logon Trigger” Feature for Managing Data Access

    - by pinaldave
    Lately I received an interesting question about the abilities of SafePeak for SQL Server acceleration software: Q: “I would like to use SafePeak to make my CRM application faster. It is an application we bought from some vendor, after a while it became slow and we can’t reprogram it. SafePeak automated caching sounds like an easy and good solution for us. But, in my application there are many servers and different other applications services that address its main database, and some even change data, and I feel that there is a chance that some servers that during the connection process we may miss some. Is there a way to ensure that SafePeak will be aware of all connections to the SQL Server, so its cache will remain intact?” Interesting question, as I remember that SafePeak (http://www.safepeak.com/Product/SafePeak-Overview) likes that all traffic to the database will go thru it. I decided to check out the features of SafePeak latest version (2.1) and seek for an answer there. A: Indeed I found SafePeak has a feature they call “Logon Trigger” and is designed for that purpose. It is located in the user interface, under: Settings -> SQL instances management  ->  [your instance]  ->  [Logon Trigger] tab. From here you activate / deactivate it and control a white-list of enabled server IPs and Login names that SafePeak will ignore them. Click to Enlarge After activation of the “logon trigger” Safepeak server is notified by the SQL Server itself on each new opened connection. Safepeak monitors those connections and decides if there is something to do with them or not. On a typical installation SafePeak likes all application and users connections to go via SafePeak – this way it knows about data and schema updates immediately (real time). With activation of the safepeak “logon trigger”  a special CLR trigger is deployed on the SQL server and notifies Safepeak on any connection that has not arrived via SafePeak. In such cases Safepeak can act to clear and lock the cache or to ignore it. This feature enables to make sure SafePeak will be aware of all connections so SafePeak cache will maintain exactly correct all times. So even if a user, like a DBA will connect to the SQL Server not via SafePeak, SafePeak will know about it and take actions. The notification does not impact the work of that connection, the user or application still continue to do whatever they planned to do. Note: I found that activation of logon trigger in SafePeak requires that SafePeak SQL login will have the next permissions: 1) CONTROL SERVER; 2) VIEW SERVER STATE; 3) And the SQL Server instance is CLR enabled; Seeing SafePeak in action, I can say SafePeak brings fantastic resource for those who seek to get performance for SQL Server critical apps. SafePeak promises to accelerate SQL Server applications in just several hours of installation, automatic learning and some optimization configuration (no code changes!!!). If better application and database performance means better business to you – I suggest you to download and try SafePeak. The solution of SafePeak is indeed unique, and the questions I receive are very interesting. Have any more questions on SafePeak? Please leave your question as a comment and I will try to get an answer for you. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Major Analyst Report Chooses Oracle As An ECM Leader

    - by brian.dirking(at)oracle.com
    Oracle announced that Gartner, Inc. has named Oracle as a Leader in its latest "Magic Quadrant for Enterprise Content Management" in a press release issued this morning. Gartner's Magic Quadrant reports position vendors within a particular quadrant based on their completeness of vision and ability to execute. According to Gartner, "Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clearly articulated vision. In the context of ECM, they have strong channel partners, presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technology or vertical market. Leaders deliver a suite that addresses market demand for direct delivery of the majority of core components, though these are not necessarily owned by them, tightly integrated, unique or best-of-breed in each area. We place more emphasis this year on demonstrated enterprise deployments; integration with other business applications and content repositories; incorporation of Web 2.0 and XML capabilities; and vertical-process and horizontal-solution focus. Leaders should drive market transformation." "To extend content governance and best practices across the enterprise, organizations need an enterprise content management solution that delivers a broad set of functionality and is tightly integrated with business processes," said Andy MacMillan, vice president, Product Management, Oracle. "We believe that Oracle's position as a Leader in this report is recognition of the industry-leading performance, integration and scalability delivered in Oracle Enterprise Content Management Suite 11g." With Oracle Enterprise Content Management Suite 11g, Oracle offers a comprehensive, integrated and high-performance content management solution that helps organizations increase efficiency, reduce costs and improve content security. In the report, Oracle is grouped among the top three vendors for execution, and is the furthest to the right, placing Oracle as the most visionary vendor. This vision stems from Oracle's integration of content management right into key business processes, delivering content in context as people need it. Using a PeopleSoft Accounts Payable user as an example, as an employee processes an invoice, Oracle ECM Suite brings that invoice up on the screen so the processor can verify the content right in the process, improving speed and accuracy. Oracle integrates content into business processes such as Human Resources, Travel and Expense, and others, in the major enterprise applications such as PeopleSoft, JD Edwards, Siebel, and E-Business Suite. As part of Oracle's Enterprise Application Documents strategy, you can see an example of these integrations in this webinar: Managing Customer Documents and Marketing Assets in Siebel. You can also get a white paper of the ROI Embry Riddle achieved using Oracle Content Management integrated with enterprise applications. Embry Riddle moved from a point solution for content management on accounts payable to an infrastructure investment - they are now using Oracle Content Management for accounts payable with Oracle E-Business Suite, and for student on-boarding with PeopleSoft e-Campus. They continue to expand their use of Oracle Content Management to address further use cases from a core infrastructure. Oracle also shows its vision in the ability to deliver content optimized for online channels. Marketers can use Oracle ECM Suite to deliver digital assets and offers as part of an integrated campaign that understands website visitors and ensures that they are given the most pertinent information and offers. Oracle also provides full lifecycle management through its built-in records management. Companies are able to manage the lifecycle of content (both records and non-records) through built-in retention management. And with the integration of Oracle ECM Suite and Sun Storage Archive Manager, content can be routed to the appropriate storage media based upon content type, usage data or other business rules. This ensures that the most accessed content is instantly available, and archived content is stored on a more appropriate medium like tape. You can learn more in this webinar - Oracle Content Management and Sun Tiered Storage. If you are interested in reading more about why Oracle was chosen as a Leader, view the Gartner Magic Quadrant for Enterprise Content Management.

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  • What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014

    - by Kathryn Perry
    A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left) Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly. Moscone West, Levels 2 and 3To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more! CX Spotlight Sessions “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle A Special Marquee SessionDell’s Hayden Mugford will speak on "The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail. It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party!We’re hosting CX Central Fest: a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m. Other Oracle Marketing Cloud Session Highlights Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Marketing Technical deep dives for product lines within Marketing Best practices and impactful business measurements Solutions that are integrated across CX Target AudienceSession content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers. OutcomesCustomers attending Marketing—CX Central @ OpenWorld will be able to: Gain insight into delivering consistent cross-channel marketing Discover how to provide the right information to the right customer at the right time and with the right channel Get answers to burning questions and advice on business challenges Hear from other Oracle customers about recommended best practices to help their organization move forward Network and share ideas to help create a strategy for connecting with customers in better ways Resources At a Glance Register Now Track Site—View Marketing Sessions 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Focus on Session Doc Downloadable Justification Email OpenWorld is a fabulous way for you to see all that Oracle Marketing Cloud has to offer. Register today.

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  • Unable to build my c++ code with g++ 4.6.3

    - by Mriganka
    I am facing multiple issues with building my c++ code on Ubuntu 12.04. This code was building and running fine on RH Enterprise. I am using g++ 4.6.3. Here's the output of g++ -v. g++ -v Using built-in specs. COLLECT_GCC=g++ COLLECT_LTO_WRAPPER=/usr/lib/gcc/i686-linux-gnu/4.6/lto-wrapper Target: i686-linux-gnu Configured with: ../src/configure -v --with-pkgversion='Ubuntu/Linaro 4.6.3-1ubuntu5' --with-bugurl=file:///usr/share/doc/gcc-4.6/README.Bugs --enable-languages=c,c++,fortran,objc,obj-c++ --prefix=/usr --program-suffix=-4.6 --enable-shared --enable-linker-build-id --with-system-zlib --libexecdir=/usr/lib --without-included-gettext --enable-threads=posix --with-gxx-include-dir=/usr/include/c++/4.6 --libdir=/usr/lib --enable-nls --with-sysroot=/ --enable-clocale=gnu --enable-libstdcxx-debug --enable-libstdcxx-time=yes --enable-gnu-unique-object --enable-plugin --enable-objc-gc --enable-targets=all --disable-werror --with-arch-32=i686 --with-tune=generic --enable-checking=release --build=i686-linux-gnu --host=i686-linux-gnu --target=i686-linux-gnu Thread model: posix gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) Here's a sample of my code: #include "Word.h" #include < string> using namespace std; pthread_mutex_t Word::_lock = PTHREAD_MUTEX_INITIALIZER; Word::Word(): _occurrences(1) { memset(_buf, 0, 25); } Word::Word(char *str): _occurrences(1) { memset(_buf, 0, 25); if (str != NULL) { strncpy(_buf, str, strlen(str)); } } g++ -c -ansi or g++ -c -std=c++98 or g++ -c -std=c++03, none of these options are able to build the code correctly. I get the following compilation errors: mriganka@ubuntu:~/WordCount$ make g++ -c -g -ansi Word.cpp -o Word.o Word.cpp: In constructor ‘Word::Word()’: Word.cpp:10:21: error: ‘memset’ was not declared in this scope Word.cpp: In constructor ‘Word::Word(char*)’: Word.cpp:16:21: error: ‘memset’ was not declared in this scope Word.cpp:19:34: error: ‘strlen’ was not declared in this scope Word.cpp:19:35: error: ‘strncpy’ was not declared in this scope Word.cpp: In member function ‘void Word::operator=(const Word&)’: Word.cpp:37:42: error: ‘strlen’ was not declared in this scope Word.cpp:37:43: error: ‘strncpy’ was not declared in this scope Word.cpp: In copy constructor ‘Word::Word(const Word&)’: Word.cpp:44:21: error: ‘memset’ was not declared in this scope Word.cpp:45:52: error: ‘strlen’ was not declared in this scope Word.cpp:45:53: error: ‘strncpy’ was not declared in this scope So basically g++ 4.6.3 on Ubuntu 12.04 is not able to recognize the standard c++ headers. And I am not finding a way out of this situation. Second problem: In order to make progress, I included < string.h instead of < string. But now I am facing linking errors with my message queue and pthread library functions. Here's the error that I am getting: mriganka@ubuntu:~/WordCount$ make g++ -c -g -ansi Word.cpp -o Word.o g++ -lrt -I/usr/lib/i386-linux-gnu Word.o HashMap.o main.o -o word_count main.o: In function `main': /home/mriganka/WordCount/main.cpp:75: undefined reference to `pthread_create' /home/mriganka/WordCount/main.cpp:90: undefined reference to `mq_open' /home/mriganka/WordCount/main.cpp:93: undefined reference to `mq_getattr' /home/mriganka/WordCount/main.cpp:113: undefined reference to `mq_send' /home/mriganka/WordCount/main.cpp:123: undefined reference to `pthread_join' /home/mriganka/WordCount/main.cpp:129: undefined reference to `mq_close' /home/mriganka/WordCount/main.cpp:130: undefined reference to `mq_unlink' main.o: In function `count_words(void*)': /home/mriganka/WordCount/main.cpp:151: undefined reference to `mq_open' /home/mriganka/WordCount/main.cpp:154: undefined reference to `mq_getattr' /home/mriganka/WordCount/main.cpp:162: undefined reference to `mq_timedreceive' collect2: ld returned 1 exit status Here's my makefile: CC=g++ CFLAGS=-c -g -ansi LDFLAGS=-lrt INC=-I/usr/lib/i386-linux-gnu SOURCES=Word.cpp HashMap.cpp main.cpp OBJECTS=$(SOURCES:.cpp=.o) EXECUTABLE=word_count all: $(SOURCES) $(EXECUTABLE) $(EXECUTABLE): $(OBJECTS) $(CC) $(LDFLAGS) $(INC) -pthread $(OBJECTS) -o $@ .cpp.o: $(CC) $(CFLAGS) $< -o $@ clean: rm -f *.o word_count Please help me to resolve both the issues. I searched online relentlessly for any solution of these problems, but no one seems to have encountered these issues.

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  • Add Spell Checking to Your Favorite Windows Apps

    - by Asian Angel
    Some but not all Windows apps have built-in spell checking of some sort. If you want to add spell checking to all of your apps (or a select group) then join us as we look at tinySpell. Note: There is a paid version of this software (tinySpell+) available as well for those who want extra functionality. tinySpell in Action The installation process is simple and straightforward…as soon as you have finished installing tinySpell you will see your new “System Tray Icon”. You can see tinySpell’s “Context Menu” here. Before going any further you may want to have a look through the settings to make any desired display modifications. During our tests we found it very helpful to modify the Spelling Tip options…it will make for a much nicer and easier to read display when you have a spelling error. Clicking on the Applications… Command in the Context Menu will bring up the following window. You can really finesse how active tinySpell will be here: Create a special list of apps that tinySpell will not monitor Create a custom list of apps that tinySpell will monitor If you have any particular or unique words that you would like to add to tinySpell’s Dictionary ahead of time you can do that by clicking on the Dictionary… Command in the Context Menu. Want to check the spelling of a word ahead of time or find that you are just curious about how it is spelled? Click on Open spelling window in the Context Menu to access a special spell check window. For our example we misspelled “spelling” on purpose…notice that the word has turned red. Clicking on the Check Mark Button will open a drop-down list with suggested spellings for the word that you are inquiring about. Click on the appropriate listing if you intend to copy and paste the word. Next we moved on to Notepad. As we were typing tinySpell alerted us when we typed the word “app”. You will hear a small default system sound and see a small popup as shown here if tinySpell thinks a word has been misspelled. The System Tray Icon will also change to a yellow color. You can access the list of suggested spellings by either left clicking on the small popup or the System Tray Icon. If the word is a properly spelled “abbreviation” (or special/custom) like our word here you can select Add to dictionary. Going further in our text document we once again purposely misspelled “spelling”… Left clicking on the popup gave us access to the drop-down list of suggested spellings… And clicking on the correct spelling automatically inserted it into our document in place of the misspelled word. As you can see here tinySpell was even monitoring file names when we went to save the document. Very thorough indeed. Conclusion If your favorite app does not have built-in spell checking, then tinySpell will definitely be a welcome (and very helpful) addition to your Windows system. They offer a portable version as well so you can take it with you to any PC. Links Download tinySpell *Note: The download link is located approximately half-way down the page. Similar Articles Productive Geek Tips Quick Tip: Spell Check Firefox Text Input FieldsEdit the Windows Live Writer Custom DictionaryAccess Your Favorite Google Services in Chrome the Easy WayLaunch External Apps from FirefoxNinite Makes Installing Software Incredibly Simple TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 VMware Workstation 7 OpenDNS Guide Google TV The iPod Revolution Ultimate Boot CD can help when disaster strikes Windows Firewall with Advanced Security – How To Guides Sculptris 1.0, 3D Drawing app

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  • SQL SERVER – How to Ignore Columnstore Index Usage in Query

    - by pinaldave
    Earlier I wrote about SQL SERVER – Fundamentals of Columnstore Index and very first question I received in email was as following. “We are using SQL Server 2012 CTP3 and so far so good. In our data warehouse solution we have created 1 non-clustered columnstore index on our large fact table. We have very unique situation but your article did not cover it. We are running few queries on our fact table which is working very efficiently but there is one query which earlier was running very fine but after creating this non-clustered columnstore index this query is running very slow. We dropped the columnstore index and suddenly this one query is running fast but other queries which were benefited by this columnstore index it is running slow. Any workaround in this situation?” In summary the question in simple words “How can we ignore using columnstore index in selective queries?” Very interesting question – you can use I can understand there may be the cases when columnstore index is not ideal and needs to be ignored the same. You can use the query hint IGNORE_NONCLUSTERED_COLUMNSTORE_INDEX to ignore the columnstore index. SQL Server Engine will use any other index which is best after ignoring the columnstore index. Here is the quick script to prove the same. We will first create sample database and then create columnstore index on the same. Once columnstore index is created we will write simple query. This query will use columnstore index. We will then show the usage of the query hint. USE AdventureWorks GO -- Create New Table CREATE TABLE [dbo].[MySalesOrderDetail]( [SalesOrderID] [int] NOT NULL, [SalesOrderDetailID] [int] NOT NULL, [CarrierTrackingNumber] [nvarchar](25) NULL, [OrderQty] [smallint] NOT NULL, [ProductID] [int] NOT NULL, [SpecialOfferID] [int] NOT NULL, [UnitPrice] [money] NOT NULL, [UnitPriceDiscount] [money] NOT NULL, [LineTotal] [numeric](38, 6) NOT NULL, [rowguid] [uniqueidentifier] NOT NULL, [ModifiedDate] [datetime] NOT NULL ) ON [PRIMARY] GO -- Create clustered index CREATE CLUSTERED INDEX [CL_MySalesOrderDetail] ON [dbo].[MySalesOrderDetail] ( [SalesOrderDetailID]) GO -- Create Sample Data Table -- WARNING: This Query may run upto 2-10 minutes based on your systems resources INSERT INTO [dbo].[MySalesOrderDetail] SELECT S1.* FROM Sales.SalesOrderDetail S1 GO 100 -- Create ColumnStore Index CREATE NONCLUSTERED COLUMNSTORE INDEX [IX_MySalesOrderDetail_ColumnStore] ON [MySalesOrderDetail] (UnitPrice, OrderQty, ProductID) GO Now we have created columnstore index so if we run following query it will use for sure the same index. -- Select Table with regular Index SELECT ProductID, SUM(UnitPrice) SumUnitPrice, AVG(UnitPrice) AvgUnitPrice, SUM(OrderQty) SumOrderQty, AVG(OrderQty) AvgOrderQty FROM [dbo].[MySalesOrderDetail] GROUP BY ProductID ORDER BY ProductID GO We can specify Query Hint IGNORE_NONCLUSTERED_COLUMNSTORE_INDEX as described in following query and it will not use columnstore index. -- Select Table with regular Index SELECT ProductID, SUM(UnitPrice) SumUnitPrice, AVG(UnitPrice) AvgUnitPrice, SUM(OrderQty) SumOrderQty, AVG(OrderQty) AvgOrderQty FROM [dbo].[MySalesOrderDetail] GROUP BY ProductID ORDER BY ProductID OPTION (IGNORE_NONCLUSTERED_COLUMNSTORE_INDEX) GO Let us clean up the database. -- Cleanup DROP INDEX [IX_MySalesOrderDetail_ColumnStore] ON [dbo].[MySalesOrderDetail] GO TRUNCATE TABLE dbo.MySalesOrderDetail GO DROP TABLE dbo.MySalesOrderDetail GO Again, make sure that you use hint sparingly and understanding the proper implication of the same. Make sure that you test it with and without hint and select the best option after review of your administrator. Here is the question for you – have you started to use SQL Server 2012 for your validation and development (not on production)? It will be interesting to know the answer. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Index, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • OSB and Coherence Integration

    - by mark.ms.smith
    Anyone who has tried to manage Coherence nodes or tried to cache results in OSB, will appreciate the new functionality now available. As of WebLogic Server 10.3.4, you can use the WebLogic Administration Server, via the Administration Console or WLST, and java-based Node Manager to manage and monitor the life cycle of stand-alone Coherence cache servers. This is a great step forward as the previous options mainly involved writing your own scripts to do this. You can find an excellent description of how this works at James Bayer’s blog. You can also find the WebLogic documentation here.As of Oracle Service Bus 11gR1 (11.1.1.3.0), OSB now supports service result caching for Business Bervices with Coherence. If you use Business Services that return somewhat static results that do not change often, you can configure those Business Services to cache results. For Business Services that use result caching, you can control the time to live for the cached result. After the cached result expires, the next Business Service call results in invoking the back-end service to get the result. This result is then stored in the cache for future requests to access. I’m thinking that this caching functionality would be perfect for some sort of cross reference data that was refreshed nightly by batch. You can find the OSB Business Service documentation here.Result Caching in a dedicated JVMThis example demonstrates these new features by configuring a OSB Business Service to cache results in a separate Coherence JVM managed by WebLogic. The reason why you may want to use a separate, dedicated JVM is that the result cache data could potentially be quite large and you may want to protect your OSB java heap.In this example, the client will call an OSB Proxy Service to get Employee data based on an Employee Id. Using a Business Service, OSB calls an external system. The results are automatically cached and when called again, the respective results are retrieved from the cache rather than the external system.Step 1 – Set up your Coherence Server Via the OSB Administration Server Console, create your Coherence Server to be used as the results cache.Here are the configured Coherence Server arguments from the Server Start tab. Note that I’m using the default Cache Config and Override files in the domain.-Xms256m -Xmx512m -XX:PermSize=128m -XX:MaxPermSize=256m -Dtangosol.coherence.override=/app/middleware/jdev_11.1.1.4/user_projects/domains/osb_domain2/config/osb/coherence/osb-coherence-override.xml -Dtangosol.coherence.cluster=OSB-cluster -Dtangosol.coherence.cacheconfig=/app/middleware/jdev_11.1.1.4/user_projects/domains/osb_domain2/config/osb/coherence/osb-coherence-cache-config.xml -Dtangosol.coherence.distributed.localstorage=true -Dtangosol.coherence.management=all -Dtangosol.coherence.management.remote=true -Dcom.sun.management.jmxremote Just incase you need it, here is my Coherence Server classpath:/app/middleware/jdev_11.1.1.4/oracle_common/modules/oracle.coherence_3.6/coherence.jar: /app/middleware/jdev_11.1.1.4/modules/features/weblogic.server.modules.coherence.server_10.3.4.0.jar: /app/middleware/jdev_11.1.1.4/oracle_osb/lib/osb-coherence-client.jarBy default, OSB will try and create a local result cache instance. You need to disable this by adding the following JVM parameters to each of the OSB Managed Servers:-Dtangosol.coherence.distributed.localstorage=false -DOSB.coherence.cluster=OSB-clusterIf you need more information on configuring a remote result cache, have a look at the configuration documentration under the heading Using an Out-of-Process Coherence Cache Server.Step 2 – Configure your Business Service Under the respective Business Service Message Handling Configuration (Advanced Properties), you need to enable “Result Caching”. Additionally, you need to determine what the cache data will be keyed on. In the example below, I’m keying it on the unique Employee Id.The Results As this test was on my laptop, the actual timings are just an indication that there is a benefit to caching results. Using my test harness, I sent 10,000 requests to OSB, all with the same Employee Id. In this case, I had result caching disabled.You can see that this caused the back end Business Service (BS_GetEmployeeData) to be called for each request. Then after enabling result caching, I sent the same number of identical requests.You can now see the Business Service was only invoked once on the first request. All subsequent requests used the Results Cache.

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  • Hello World - My Name is Christian Finn and I'm a WebCenter Evangelist

    - by Michael Snow
    12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}  Good Morning World! I'd like to introduce a new member of the Oracle WebCenter Team, Christian Finn. We decided to let him do his own intros today. Look for his guest posts next week and he'll be a frequent contributor to WebCenter blog and voice of the community. Hello (Oracle) World! Hi everyone, my name is Christian Finn. It’s a coder’s tradition to have “hello world” be the first output from a new program or in a new language. While I have left my coding days far behind, it still seems fitting to start my new role here at Oracle by saying hello to all of you—our customers, partners and my colleagues. So by way of introduction, a little background about me. I am the new senior director for evangelism on the WebCenter product management team. Not only am I new to Oracle, but the evangelism team is also brand new. Our mission is to raise the profile of Oracle in all of the markets/conversations in which WebCenter competes—social business, collaboration, portals, Internet sites, and customer/audience engagement. This is all pretty familiar turf for me because, as some of you may know, until recently I was the director of product management at Microsoft for Microsoft SharePoint Server and several other SharePoint products. And prior to that, I held management roles at Microsoft in marketing, channels, learning, and enterprise sales. Before Microsoft, I got my start in the industry as a software trainer and Lotus Notes consultant. I am incredibly excited to be joining Oracle at this time because of the tremendous opportunity that lies ahead to improve how people and businesses work. Of all the vendors offering a vision for social business, Oracle is unique in having best of breed strength in market (or coming soon) in all three critical areas: customer experience management; the middleware and back-end applications that run your business; and in the social, collaboration, and content technologies that are the connective tissue between them. Everyone else can offer one or two of the above, but not all three unified together. So it is a great time to come board and there’s a fantastic team of people hard at work on building great products for you. In the coming weeks and months you’ll be hearing much more from us. For now, we’ll kick things off with some blog posts here on the WebCenter blog. Enjoy the reads and please share your thoughts with me over Twitter on @cfinn.

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  • Session Update from IASA 2010

    - by [email protected]
    Below: Tom Kristensen, senior vice president at Marsh US Consumer, and Roger Soppe, CLU, LUTCF, senior director of insurance strategy, Oracle Insurance. Tom and Roger participated in a panel discussion on policy administration systems this week at IASA 2010. This week was the 82nd Annual IASA Educational Conference & Business Show held in Grapevine, Texas. While attending the conference, I had the pleasure of serving as a panelist in one of many of the outstanding sessions conducted this year. The session - entitled "Achieving Business Agility and Promoting Growth with a Modern Policy Administration System" - included industry experts Steve Forte from OneShield, Mike Sciole of IFG Companies, and Tom Kristensen, senior vice president at Marsh US Consumer. The session was conducted as a panel discussion and focused on how insurers can leverage best practices to mitigate risk while enabling rapid product innovation through a modern policy administration system. The panelists offered insight into business and technical challenges for both Life & Annuity and Property & Casualty carriers. The session had three primary learning objectives: Identifying how replacing a legacy system with a more modern policy administration solution can deliver agility and growth Identifying how processes and system should be re-engineered or replaced in order to improve speed-to-market and product support Uncovering how to leverage best practices to mitigate risk during a migration to a new platform Tom Kristensen, who is an industry veteran with over 20 years of experience, was able was able to offer a unique perspective as a business process outsourcer (BPO). Marsh US Consumer is currently implementing both the Oracle Insurance Policy Administration solution and the Oracle Revenue Management and Billing platform while at the same time implementing a new BPO customer. Tom offered insight on the need to replace their aging systems and Marsh's ability to drive new products and processes with a modern solution. As a best practice, their current project has empowered their business users to play a major role in both the requirements gathering and configuration phases. Tom stated that working with a modern solution has also enabled his organization to use a more agile implementation methodology and get hands-on experience with the software earlier in the project. He also indicated that Marsh was encouraged by how quickly it will be able to implement new products, which is another major advantage of a modern rules-based system. One of the more interesting issues was raised by an audience member who asked, "With all the vendor solutions available in North American and across Europe, what is going to make some of them more successful than others and help ensure their long term success?" Panelist Mike Sciole, IFG Companies suggested that carriers do their due diligence and follow a structured evaluation process focusing on vendors who demonstrate they have the "cash to invest in long term R&D" and evaluate audited annual statements for verification. Other panelists suggested that the vendor space will continue to evolve and those with a strong strategy focused on the insurance industry and a solid roadmap will likely separate themselves from the rest. The session concluded with the panelists offering advice about not being afraid to evaluate new modern systems. While migrating to a new platform can be challenging and is typically only undertaken every 15+ years by carriers, the ability to rapidly deploy and manage new products, create consistent processes to better service customers, and the ability to manage their business more effectively, transparently and securely are well worth the effort. Roger A.Soppe, CLU, LUTCF, is the Senior Director of Insurance Strategy, Oracle Insurance.

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  • To sample or not to sample...

    - by [email protected]
    Ideally, we would know the exact answer to every question. How many people support presidential candidate A vs. B? How many people suffer from H1N1 in a given state? Does this batch of manufactured widgets have any defective parts? Knowing exact answers is expensive in terms of time and money and, in most cases, is impractical if not impossible. Consider asking every person in a region for their candidate preference, testing every person with flu symptoms for H1N1 (assuming every person reported when they had flu symptoms), or destructively testing widgets to determine if they are "good" (leaving no product to sell). Knowing exact answers, fortunately, isn't necessary or even useful in many situations. Understanding the direction of a trend or statistically significant results may be sufficient to answer the underlying question: who is likely to win the election, have we likely reached a critical threshold for flu, or is this batch of widgets good enough to ship? Statistics help us to answer these questions with a certain degree of confidence. This focuses on how we collect data. In data mining, we focus on the use of data, that is data that has already been collected. In some cases, we may have all the data (all purchases made by all customers), in others the data may have been collected using sampling (voters, their demographics and candidate choice). Building data mining models on all of your data can be expensive in terms of time and hardware resources. Consider a company with 40 million customers. Do we need to mine all 40 million customers to get useful data mining models? The quality of models built on all data may be no better than models built on a relatively small sample. Determining how much is a reasonable amount of data involves experimentation. When starting the model building process on large datasets, it is often more efficient to begin with a small sample, perhaps 1000 - 10,000 cases (records) depending on the algorithm, source data, and hardware. This allows you to see quickly what issues might arise with choice of algorithm, algorithm settings, data quality, and need for further data preparation. Instead of waiting for a model on a large dataset to build only to find that the results don't meet expectations, once you are satisfied with the results on the initial sample, you can  take a larger sample to see if model quality improves, and to get a sense of how the algorithm scales to the particular dataset. If model accuracy or quality continues to improve, consider increasing the sample size. Sampling in data mining is also used to produce a held-aside or test dataset for assessing classification and regression model accuracy. Here, we reserve some of the build data (data that includes known target values) to be used for an honest estimate of model error using data the model has not seen before. This sampling transformation is often called a split because the build data is split into two randomly selected sets, often with 60% of the records being used for model building and 40% for testing. Sampling must be performed with care, as it can adversely affect model quality and usability. Even a truly random sample doesn't guarantee that all values are represented in a given attribute. This is particularly troublesome when the attribute with omitted values is the target. A predictive model that has not seen any examples for a particular target value can never predict that target value! For other attributes, values may consist of a single value (a constant attribute) or all unique values (an identifier attribute), each of which may be excluded during mining. Values from categorical predictor attributes that didn't appear in the training data are not used when testing or scoring datasets. In subsequent posts, we'll talk about three sampling techniques using Oracle Database: simple random sampling without replacement, stratified sampling, and simple random sampling with replacement.

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  • Customizing Spaces UI

    - by vijaykumar.yenne
    In most common scenarios we stumble up on use cases to customize the Web center spaces UI. Is the Spaces UI customizable? What is the extent to which we can customize? How do i customize it? These are some questions that developers/architects normally come across. Well to clear the air, OOTB spaces comes with some default "site templates" and it also gives a flexibility to create custom site templates suiting the organization needs. The site templates concept has been introduced in the latest PS1 release of webcenter and to customize/create the the new site template, we have to leverage the Extend Spaces Project available on OTN. You could download the the project from here. Also there is white paper available on what all can be customized/extended from spaces perspective listed here . There is a specific details outlined on how to create custom site template in the Customizing Site Template white paper. One of the things the white paper high lights is "While you can create new site templates and modify the sample site templates but you cannot modify either of the out-of-the-box site templates ie the default and maximized. So if my need is to either increase the size of header to fit in a bigger logo or introduce couple of extra links on the default/maximized lay out how do i achieve this? All you need to do is customize the OOTB shell (shell-config.xml). 1. Copy the shell config's available in the Source Files Directory of the extended spaces unzipped directory into the CustomSite Template Project ExtendWebCenterSpaces\CustomSiteTemplate\custom\oracle\webcenter\webcenterapp\metadata\shell 2. Modify the appropriate shell 3. Deploy the CustomSite Template as ADF Jar 4. ensure you have the profile dependency on the aboproject int he custom webcenter spaces project 5. Deploy the Spaces Extension on the Webcenter Spaces Instance. (Details in the first white paper). You should see the changes immediately. eg: In the default shell, i have changed the height from 30 to 60 to increase the header size height="60" This is what i get to see : If you have worked on the R1 release time frame, where you created a custom shell/chrome, how do we make them compatible and make it available in the Spaces PS1 instance? All you need to do is the following: 1. Copy the custom shell in to the shell directory of the custom site template project 2. Register the shell with WCSiteTemplates.xml available in the same project. Eg : Yo can add the below entry pagePath="/oracle/webcenter/webcenterapp/view/templates/MyShellTemplate.jspx" pageDefPath="/oracle/webcenter/webcenterapp/bindings/pageDefs/oracle_webcenter_webcenterapp_view_templates_WebCenterAppShellTemplatePageDef.xml" displayName="myShell" chromeLevel="myShell"/ Note : pagePath - Absolute path of the template JSPX file. This path must be unique. So you might have to do the following to get your custom chrome working absolutely fine with no problems at all: 1. Create a jspx page, say /custom/mysite/SiteTemplate.jspx 2. Include the the default jspx in the new site template like following SiteTemplate.jspx ------------------ 3. Add the newly created site template in the WCSiteTemplate.xml file like following - pagePath="/custom/mysite/SiteTemplate.jspx" pageDefPath="/oracle/webcenter/webcenterapp/bindings/pageDefs/oracle_webcenter_webcenterapp_view_templates_WebCenterAppShellTemplatePageDef.xml" displayName="myShell" chromeLevel="myShell"/

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  • TiVo Follow-up&hellip;Training Opportunities

    - by MightyZot
    A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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