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• COM+/Desktop Heap errors in IIS affecting sites at random?

  - by tresstylez

  We have a Win2K3 server that is hosting 30+ sites. Each site is configured to have its own unique application pool -- so that we can manually recycle specific sites if needed and not kill sessions for the others. From what I've read, the consequence of this type of setup is that each application pool worker process gets allocated a Desktop Heap (normally 512 kb's) and we limit the number of app pools we can serve. http://blogs.msdn.com/b/david.wang/archive/2006/01/25/security-considerations-of-usesharedwpdesktop-on-iis6.aspx PROBLEM: What we're seeing is that occasionally COM+ errors get triggered, presumably by hitting our 512 kb limit of the desktop heap -- and certain sites become unresponsive (or have errors) until we manually recycle that specific app pool. I know that I can increase the desktop heap limit to 1024, and make other tweaks/tunes, but I've been tasked with finding out what exactly causes one site's heap to max out as opposed to another. It seems that when we start seeing COM+ errors, the sites it affects are random -- small sites or big sites (heavier used). Is it based on process id? Traffic? Any pointers on understanding this a little more would be excellent. Thanks! jg

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• Unable to boot with Windows 2008 DVD / USB Key

  - by r0ca

  Hi everyone, I am trying to install Windows 2008 server on a HP Proliant DL180 G5. There is no built-in DVD reader so I need to use my LaCie USB one. When I put the CD in and boot from the USB DVD on the server, I get the error message: Boot Failed! Please insert boot media in selected boot device. So I tried with another Windows bootable CD and still no luck. What I've done then, I copied the installation DVD on my 16go USB key. Again, impossible to boot from the USB Key. I have 2 147go SAS 15k HDD on my server. They are not showing in the Bios. I was wondering if this is a reason why nothing will boot on it. I am trying to find a way to deploy Windows 2008 server on my HP server as soon as possible. If you guys have ideas, feel free to let me know :) Best regards, David. System Information: HP Proliant DL180 G5 Quad-Core 2.5 4GO Ram 2x 147GO SAS 15k P.S. This is my first installation ever on SAS/SCSI HDD. Thanks a bunch! Edit: Well, my bad! I purchased a new USB DVD and now I can install Windows 2008 server. Thanks a bunch for your help!

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• How to enable synergy 24800 (or some other port) through firewalld

  - by ndasusers

  After upgrading to Fedora 18, Synergy, the keyboard sharing system was blocked by default. The culprit was firewalld, which happily ignored my previous settings made in the Fedora GUI, backed by iptables. ~]$ ps aux | grep firewall root 3222 0.0 1.2 22364 12336 ? Ss 18:17 0:00 /usr/bin/python /usr/sbin/firewalld --nofork david 3783 0.0 0.0 4788 808 pts/0 S+ 20:08 0:00 grep --color=auto firewall ~]$ Ok, so how to get around this? I did sudo killall firealld for several weeks, but that got annoying every time I rebooted. It was time to look for some clues. There were several one liners, but they did not work for me. They kept spitting out the help text. For example: ~]$ sudo firewall-cmd --zone=internal --add --port=24800/tcp [sudo] password for auser: option --add not a unique prefix Also, posts that clamied this command worked also stated it was temporary, unable to survive a reboot. I ended up adding a file to the config directory to be loaded in on boot. Would anyone be able to have a look at that and see if I missed something? Though synergy works, when I run the list command, I get no result: ~]$ sudo firewall-cmd --zone=internal --list-services ipp-client mdns dhcpv6-client ssh samba-client ~]$ sudo firewall-cmd --zone=internal --list-ports ~]$

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• Logging into Local Statusnet instance on Apache causes browser to download a file

  - by DilbertDave

  I've installed statusnet 0.9.1 on a Windows Server via the WAMP stack and on the whole it seems to be fine. However, when logging in using IE7 or Chrome the browers invoke a file download, i.e. the File Download dialog is displayed. In IE7 the file is called notice with the content below (some parts starred out): <?xml version="1.0" encoding="UTF-8"?> <OpenSearchDescription xmlns="http://a9.com/-/spec/opensearch/1.1/"> <ShortName>Mumble Notice Search</ShortName> <Contact>david.carson@*****.com</Contact> <Url type="text/html" method="get" template="http://voice.*****.com/mumble/search/notice?q={searchTerms}"></Url> <Image height="16" width="16" type="image/vnd.microsoft.icon">http://voice.*****.com/mumble/favicon.ico</Image> <Image height="50" width="50" type="image/png">http://voice.******.com/mumble/theme/cloudy/logo.png</Image> <AdultContent>false</AdultContent> <Language>en_GB</Language> <OutputEncoding>UTF-8</OutputEncoding> <InputEncoding>UTF-8</InputEncoding> </OpenSearchDescription> In Chrome (Linux and Windows!) the file is called people and contains similar XML. This is not an issue when logging in using FireFox. This is obviously a configuration issue but I'm not having much luck tracking it down. I tested the previous version of Statusnet on an Ubuntu Server VM on our network and it worked fine for months. Thanks In Advance

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• Keepalived for more than 20 virtual addresses

  - by cvaldemar

  I have set up keepalived on two Debian machines for high availability, but I've run into the maximum number of virtual IP's I can assign to my vrrp_instance. How would I go about configuring and failing over 20+ virtual IP's? This is the, very simple, setup: LB01: 10.200.85.1 LB02: 10.200.85.2 Virtual IPs: 10.200.85.100 - 10.200.85.200 Each machine is also running Apache (later Nginx) binding on the virtual IPs for SSL client certificate termination and proxying to backend webservers. The reason I need so many VIP's is the inability to use VirtualHost on HTTPS. This is my keepalived.conf: vrrp_script chk_apache2 { script "killall -0 apache2" interval 2 weight 2 } vrrp_instance VI_1 { interface eth0 state MASTER virtual_router_id 51 priority 101 virtual_ipaddress { 10.200.85.100 . . all the way to . 10.200.85.200 } An identical configuration is on the BACKUP machine, and it's working fine, but only up to the 20th IP. I have found a HOWTO discussing this problem. Basically, they suggest having just one VIP and routing all traffic "via" this one IP, and "all will be well". Is this a good approach? I'm running pfSense firewalls in front of the machines. Quote from the above link: ip route add $VNET/N via $VIP or route add $VNET netmask w.x.y.z gw $VIP Thanks in advance. EDIT: @David Schwartz said it would make sense to add a route, so I tried adding a static route to the pfSense firewall, but that didn't work as I expected it would. pfSense route: Interface: LAN Destination network: 10.200.85.200/32 (virtual IP) Gateway: 10.200.85.100 (floating virtual IP) Description: Route to VIP .100 I also made sure I had packet forwarding enabled on my hosts: $ cat /etc/sysctl.conf net.ipv4.ip_forward=1 net.ipv4.ip_nonlocal_bind=1 Am I doing this wrong? I also removed all VIPs from the keepalived.conf so it only fails over 10.200.85.100.

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• Symbolic link modification for HP unix

  - by kalpesh

  Hi David Zaslavsky, Recently i was working on modifying the Symbolic links ... for a particular files.. while searching on internet i saw your post ... I am trying to use this script which you had posted .. find /home/user/public_html/qa/ -type l \ -lname '/home/user/public_html/dev/*' -printf \ 'ln -nsf $(readlink %p|sed s/dev/qa/) $(echo %p|sed s/dev/qa/)\n'\ script.sh SO i tried to modify your script for my problem .. in Hp unix env.. but it seems that the -lname command does not works for HP unix. do you know something equivalent that i can use ... Just to give you and idea of my problem ... I want to change all the symbolic links inside a particular folder .. New Symbolic link -- /base/testusr/scripts Old Symbolic link -- /base/produsr/scripts Now folder "A" contains more than 100 different files having soft links which points to this path -- /base/produsr/scripts But what I want is that the files inside folder A to point to this soft link --/base/testusr/scripts I am trying to achieve in Hp unix ... would really appreciate your help on this ...

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• Securing NTP: which method to use?

  - by Harry

  Can someone good at NTP configuration please share which method is the best/easiest to implement a secure, tamper-proof version of NTP? Here are some difficulties... I don't have the luxury of having my own stratum 0 time source, so must rely on external time servers. Should I read up on the AutoKey method or should I try to go the MD5 route? Based on what I know about symmetric cryptography, it seems that the MD5 method relies on a pre-agreed set of keys (symmetric cryptography) between the client and the server, and, so, is prone to man-in-the-middle attack. AutoKey, on the other hand, does not appear to work behind a NAT or a masquerading host. Is this still true, by the way? (This reference link is dated 2004, so I'm not sure what is the state of art today.) 4.1 Are public AutoKey-talking time servers available? I browsed through the NTP book by David Mills. The book looks excellent in a way (coming from the NTP creator after all), but the information therein is also overwhelming. I just need to first configure a secure version of NTP and then may be later worry about its architectural and engineering underpinnings. Can someone please wade me through these drowning NTP waters? Don't necessarily need a working config from you, just info on which NTP mode/config to try and may be also a public time server that supports that mode/config. Many thanks, /HS

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• Going to the Score Cards - Exceptional DBA Awards 2011

  - by Rodney

  This year marks my 4th year as a judge for the Exceptional DBA Awards, founded by Red Gate in 2008 to "recognize the essential but often overlooked contributions of DBAs, the unsung heroes of the IT community." As a professional DBA myself I have been honored to participate as a judge. It is not an easy job because there is a voluminous amount of nominees from all over the world. Each judge has to read through every word of the nominee's answers, deciding what makes each person special and stand out amongst their peers. What drives them? What single element of their submission will shine above all others? It is my hope that what I am about to divulge to you as a judge will prompt you to think about yourself or someone you know and decide that you may be the exceptional DBA who can take home the gold at this year's award ceremony in Seattle. We are more than a few weeks into the nomination process and there are quite a number of submissions already. I can not tell you how many as that would not be fair. I can say it is not 1 million or more. I can also say that it is not 100,000. But that is all I can say about that. However, I can tell you that it is enough this year that we are breaking records on the number of people who have been influenced, inspired or intrigued by the awards in the past. I remember them all like it were yesterday. fuzzy thought cloud here. It was a rainy day in Seattle (all memories for each award ceremony will start thusly) and I was in the hotel going over my notes on what I wanted to say about the winner of the 2008 Red Gate Exceptional DBA Award. The notes were on index cards that I had either bought or stolen from my wife, I do not recall, but I was nervous which was unlike me. This was, after all, a big night for the winner. Of course, we, the judges and the SQL community, had already decided the winner and now all that remained was to present the award. The room was packed. It was Casino night, sponsored by sqlservercentral.com. Money (fake), drinks (not fake) and camaraderie flowed through the room. Dan McClain won the award that year. He worked for Anheuser-Busch at the time. I promise that did not influence my decision. We presented Dan with the award. He was very proud of this achievement, rightfully so, as was the SQL community for him. I spoke with Dan throughout the conference and realized how huge this award was for him, not just personally but professionally. It was a rainy day in Seattle in 2009 and I was nervous. I was asked to speak to a group of people again as a judge for the Exceptional DBA Awards. This year, Josef Richberg would be the recipient of the award, but he would not be able to attend. We all prayed for him as he fought through an illness and congratulated him for his accomplishments as a DBA for his company. He got better and sallied forth and continued to give back to the SQL community that he saw as one big family. In 2010, and I am getting ahead of myself, he was asked to be a judge himself for the very award he had just received the year before. It was a sunny day in Seattle and I missed it, because it was in July and I was not there. It was a rainy day in Seattle and it is 2010 and Tracy Hamlin enters a submission that blows this judge away. She is managing a 50 Terabyte distributed database ("50 Gigabytes! Are you kidding me!!!", Rodney jokes.)  and loves her daily job as a DBA working with developers, mentoring them and teaching them best practices with kindness and patience. She is a people person who just happens to have 10+ years experience with RDBMS'. She wins the award and goes on to be recognized as famous at PASS. It will be a rainy day in Seattle this year when I sit amongst my old constituent judges and friends, Brad McGehee, http://www.simple-talk.com/books/sql-books/how-to-become-an-exceptional-dba,-2nd-edition/, Steve Jones, whom we all know and love at http://www.sqlservercentral.com and a young upstart to the SQL Community, this cat named Brent Ozar to announce the 2011 winner. I personally have not heard of Brent but I am told I have interviewed him for a DBA position several years ago and turned him down, http://www.brentozar.com/archive/2011/05/exceptional-dba-contest/ . I hope that did not jeopardize his future in the SQL world. I am a big hearted oaf and would feel horrible. Hopefully I will meet him at PASS and we can work this all out and I can help him get a DBA job. The rain has stopped and a new year is upon us. The stakes are high...the competition is fierce...the rewards are incredible. The entry form awaits you. http://www.exceptionaldba.com/ I very much look forward to meeting you and presenting the award to you in front of hundreds of your envious but proud peers as the new Exceptional DBA for 2011 at the PASS Summit. Here is what you could win: The Exceptional DBA of the Year receives full conference registration for the 2011 PSS Summit in Seattle, where the awards ceremony will take place, four nights' hotel accommodation, and $300 towards travel expenses. They will also be featured on Simple-Talk. Are you ready? Are you nervous?

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• Goodby jQuery Templates, Hello JsRender

  - by SGWellens

  A funny thing happened on my way to the jQuery website, I blinked and a feature was dropped: jQuery Templates have been discontinued. The new pretender to the throne is JsRender. jQuery Templates looked pretty useful when they first came out. Several articles were written about them but I stayed away because being on the bleeding edge of technology is not a productive place to be. I wanted to wait until it stabilized…in retrospect, it was a serendipitous decision. This time however, I threw all caution to the wind and took a close look at JSRender. Why? Maybe I'm having a midlife crisis; I'll go motorcycle shopping tomorrow. Caveat, here is a message from the site: Warning: JsRender is not yet Beta, and there may be frequent changes to APIs and features in the coming period. Fair enough, we've been warned. The first thing we need is some data to render. Below is some JSON formatted data. Typically this will come from an asynchronous call to a web service. For simplicity, I hard coded a variable:     var Golfers = [         { ID: "1", "Name": "Bobby Jones", "Birthday": "1902-03-17" },         { ID: "2", "Name": "Sam Snead", "Birthday": "1912-05-27" },         { ID: "3", "Name": "Tiger Woods", "Birthday": "1975-12-30" }         ]; We also need some templates, I created two. Note: The script blocks have the id property set. They are needed so JsRender can locate them.     <script id="GolferTemplate1" type="text/html">         {{=ID}}: <b>{{=Name}}</b> <i>{{=Birthday}}</i> <br />     </script>       <script id="GolferTemplate2" type="text/html">         <tr>             <td>{{=ID}}</td>             <td><b>{{=Name}}</b></td>             <td><i>{{=Birthday}}</i> </td>         </tr>     </script> Including the correct JavaScript files is trivial:     <script src="Scripts/jquery-1.7.js" type="text/javascript"></script>     <script src="Scripts/jsrender.js" type="text/javascript"></script> Of course we need some place to render the output:     <div id="GolferDiv"></div><br />     <table id="GolferTable"></table> The code is also trivial:     function Test()     {         $("#GolferDiv").html($("#GolferTemplate1").render(Golfers));         $("#GolferTable").html($("#GolferTemplate2").render(Golfers));           // you can inspect the rendered html if there are poblems.         // var html = $("#GolferTemplate2").render(Golfers);     } And here's what it looks like with some random CSS formatting that I had laying around.    Not bad, I hope JsRender lasts longer than jQuery Templates. One final warning, a lot of jQuery code is ugly, butt-ugly. If you do look inside the jQuery files, you may want to cover your keyboard with some plastic in case you get vertigo and blow chunks. I hope someone finds this useful. Steve Wellens CodeProject

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• SQL Server devs–what source control system do you use, if any? (answer and maybe win free stuff)

  - by jamiet

  Recently I noticed a tweet from notable SQL Server author and community dude-at-large Steve Jones in which he asked how many SQL Server developers were putting their SQL Server source code (i.e. DDL) under source control (I’m paraphrasing because I can’t remember the exact tweet and Twitter’s search functionality is useless). The question surprised me slightly as I thought a more pertinent question would be “how many SQL Server developers are not using source control?” because I have been doing just that for many years now and I simply assumed that use of source control is a given in this day and age. Then I started thinking about it. “Perhaps I’m wrong” I pondered, “perhaps the SQL Server folks that do use source control in their day-to-day jobs are in the minority”. So, dear reader, I’m interested to know a little bit more about your use of source control. Are you putting your SQL Server code into a source control system? If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? Why did you make those particular software choices? Any interesting anecdotes to share in regard to your use of source control and SQL Server? To encourage you to contribute I have five pairs of licenses for Red Gate SQL Source Control and Red Gate SQL Connect to give away to what I consider to be the five best replies (“best” is totally subjective of course but this is my blog so my decision is final ), if you want to be considered don’t forget to leave contact details; email address, Twitter handle or similar will do. To start you off and to perhaps get the brain cells whirring, here are my answers to the questions above: Are you putting your SQL Server code into a source control system? As I think I’ve already said…yes. Always. If so, what source control server software (e.g. TFS, Git, SVN, Mercurial, SourceSafe, Perforce) are you using? I move around a lot between many clients so it changes on a fairly regular basis; my current client uses Team Foundation Server (aka TFS) and as part of a separate project is trialing the use of Team Foundation Service. I have used SVN extensively in the past which I am a fan of (I generally prefer it to TFS) and am trying to get my head around Git by using it for ObjectStorageHelper. What source control client software are you using (e.g. TFS Team Explorer, Tortoise, Red Gate SQL Source Control, Red Gate SQL Connect, Git Bash, etc…)? On my current project, Team Explorer. In the past I have used Tortoise to connect to SVN. Why did you make those particular software choices? I generally use whatever the client uses and given that I work with SQL Server I find that the majority of my clients use TFS, I guess simply because they are Microsoft development shops. Any interesting anecdotes to share in regard to your use of source control and SQL Server? Not an anecdote as such but I am going to share some frustrations about TFS. In many ways TFS is a great product because it integrates many separate functions (source control, work item tracking, build agents) into one whole and I’m firmly of the opinion that that is a good thing if for no reason other than being able to associate your check-ins with a work-item. However, like many people there are aspects to TFS source control that annoy me day-in, day-out. Chief among them has to be the fact that it uses a file’s read-only property to determine if a file should be checked-out or not and, if it determines that it should, it will happily do that check-out on your behalf without you even asking it to. I didn’t realise how ridiculous this was until I first used SVN about three years ago – with SVN you make any changes you wish and then use your source control client to determine which files have changed and thus be checked-in; the notion of “check-out” doesn’t even exist. That sounds like a small thing but you don’t realise how liberating it is until you actually start working that way. Hoping to hear some more anecdotes and opinions in the comments. Remember….free software is up for grabs! @jamiet 

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• My Right-to-Left Foot (T-SQL Tuesday #13)

  - by smisner

  As a business intelligence consultant, I often encounter the situation described in this month's T-SQL Tuesday, hosted by Steve Jones ( Blog | Twitter) – “What the Business Says Is Not What the  Business Wants.” Steve posed the question, “What issues have you had in interacting with the business to get your job done?” My profession requires me to have one foot firmly planted in the technology world and the other foot planted in the business world. I learned long ago that the business never says exactly what the business wants because the business doesn't have the words to describe what the business wants accurately enough for IT. Not only do technological-savvy barriers exist, but there are also linguistic barriers between the two worlds. So how do I cope? The adage "a picture is worth a thousand words" is particularly helpful when I'm called in to help design a new business intelligence solution. Many of my students in BI classes have heard me explain ("rant") about left-to-right versus right-to-left design. To understand what I mean about these two design options, let's start with a picture: When we design a business intelligence solution that includes some sort of traditional data warehouse or data mart design, we typically place the data sources on the left, the new solution in the middle, and the users on the right. When I've been called in to help course-correct a failing BI project, I often find that IT has taken a left-to-right approach. They look at the data sources, decide how to model the BI solution as a _______ (fill in the blank with data warehouse, data mart, cube, etc.), and then build the new data structures and supporting infrastructure. (Sometimes, they actually do this without ever having talked to the business first.) Then, when they show what they've built to the business, the business says that is not what we want. Uh-oh. I prefer to take a right-to-left approach. Preferably at the beginning of a project. But even if the project starts left-to-right, I'll do my best to swing it around so that we’re back to a right-to-left approach. (When circumstances are beyond my control, I carry on, but it’s a painful project for everyone – not because of me, but because the approach just doesn’t get to what the business wants in the most effective way.) By using a right to left approach, I try to understand what it is the business is trying to accomplish. I do this by having them explain reports to me, and explaining the decision-making process that relates to these reports. Sometimes I have them explain to me their business processes, or better yet show me their business processes in action because I need pictures, too. I (unofficially) call this part of the project "getting inside the business's head." This is starting at the right side of the diagram above. My next step is to start moving leftward. I do this by preparing some type of prototype. Depending on the nature of the project, this might mean that I simply mock up some data in a relational database and build a prototype report in Reporting Services. If I'm lucky, I might be able to use real data in a relational database. I'll either use a subset of the data in the prototype report by creating a prototype database to hold the sample data, or select data directly from the source. It all depends on how much data there is, how complex the queries are, and how fast I need to get the prototype completed. If the solution will include Analysis Services, then I'll build a prototype cube. Analysis Services makes it incredibly easy to prototype. You can sit down with the business, show them the prototype, and have a meaningful conversation about what the BI solution should look like. I know I've done a good job on the prototype when I get knocked out of my chair so that the business user can explore the solution further independently. (That's really happened to me!) We can talk about dimensions, hierarchies, levels, members, measures, and so on with something tangible to look at and without using those terms. It's not helpful to use sample data like Adventure Works or to use BI terms that they don't really understand. But when I show them their data using the BI technology and talk to them in their language, then they truly have a picture worth a thousand words. From that, we can fine tune the prototype to move it closer to what they want. They have a better idea of what they're getting, and I have a better idea of what to build. So right to left design is not truly moving from the right to the left. But it starts from the right and moves towards the middle, and once I know what the middle needs to look like, I can then build from the left to meet in the middle. And that’s how I get past what the business says to what the business wants.

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• Oracle WebCenter at the Enterprise 2.0 Conference

  - by Brian Dirking

  We had a great week at the E20 Conference, presenting in four sessions – Andy MacMillan gave a session titled Today’s Successful Enterprises are Social Enterprises and was on a panel that Tony Byrne moderated; Christian Finn spoke on a panel on Unified Communications Unified Communications + Social Computing = Best of Both Worlds?, Mark Bennett spoke on a panel on The Evolution of Talent Management. The key areas of focus this year were sentiment analysis, adoption and community building, the benefits of failure, and social’s role in process applications. Sentiment analysis. This was focused not on external audiences but more on employee sentiment. Tim Young showed his internal "NikoNiko" project, where employees use smilies to report their current mood. The result was a dashboard that showed the company mood by department. Since the goal is to improve productivity, people can see which departments are running into issues and try and address them. A company might otherwise wait until the end of the quarter financials to find out that there was a problem and product didn’t ship. This is a way to identify issues immediately. Tim is great – he had the crowd laughing as soon as he hit the stage, with his proposed hastag for his session: by making it 138 characters long, people couldn’t say much behind his back. And as I tweeted during his session, I loved his comment that complexity diffuses energy - it sounds like something Sun Tzu would say. Another example of employee sentiment analysis was CubeVibe. Founder and CEO Aaron Aycock, in his 3 minute pitch or die session talked about how engaged employees perform better. It was too bad he got gonged, he was just picking up speed, but CubeVibe did win the vote – congratulations to them. Internal adoption, community building, and involvement. On this topic I spoke to Terri Griffith, and she said there is some good work going on at University of Indiana regarding this, and hinted that she might be blogging about it in the near future. This area holds lots of interest for me. Amongst our customers, - CPAC stands out as an organization that has successfully built a community. So, I wonder - what are the building blocks? A strong leader? A common or unifying purpose? A certain level of engagement? I imagine someone has created an equation that says “for a community to grow at 30% per month, there must be an engagement level x to the square root of y, where x equals current community size, and y equals the expected growth rate, and the result is how many engagements the average user must contribute to maintain that growth.” Does anyone have a framework like that? The net result of everyone’s experience is that there is nothing to do but start early and fail often. Kevin Jones made this the focus of his keynote. He talked about the types of failure and what they mean. And he showed his famous kids at work video: Kevin’s blog also has this post: Social Business Failure #8: Workflow Integration. This is something that we’ve been working on at Oracle. Since so much of business is based in enterprise applications such as ERP and CRM (and since Oracle offers e-Business Suite, Siebel, PeopleSoft, and JD Edwards, as well as Fusion Applications), it makes sense that the social capabilities of Oracle WebCenter is built right into these applications. There are two types of social collaboration – ad-hoc, and exception handling. When you are in a business process and encounter an exception, you immediately look for 1) the document that tells you how to handle it, or 2) the person who can tell you how to handle it. With WebCenter built into these processes, people either search their content management system, or engage in expertise location and conversation. The great thing is, THEY DON’T HAVE TO LEAVE THE APPLICATION TO DO IT. Oracle has built the social capabilities right into the applications and business processes. I don’t think enough folks were able to see that at the event, but I expect that over the next six months folks will become very aware of it. WebCenter also provides the ability to have ad-hoc collaboration, search, and expertise location that folks need when they are innovating or collaborating. We demonstrated Oracle Social Network. It’s built on our Oracle WebCenter product to provide social collaboration inside and outside of your company. When we showed it to people, there were a number of areas that they commented on that were different from the other products being shown at the conference: Screenshots from within the product Many authors working on documents simultaneously Flagging people for follow up Direct ability to call out to people Ability to see presence not just if someone is online, but which conversation they are actively in Great stuff, the conference was full of smart people that that we enjoy spending time with. We’ll keep up in the meantime, but we look forward to seeing you in Boston.

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• print a linear linked list into a table

  - by user1796970

  I am attempting to print some values i have stored into a LLL into a readable table. The data i have stored is the following : DEBBIE STARR F 3 W 1000.00 JOAN JACOBUS F 9 W 925.00 DAVID RENN M 3 H 4.75 ALBERT CAHANA M 3 H 18.75 DOUGLAS SHEER M 5 W 250.00 SHARI BUCHMAN F 9 W 325.00 SARA JONES F 1 H 7.50 RICKY MOFSEN M 6 H 12.50 JEAN BRENNAN F 6 H 5.40 JAMIE MICHAELS F 8 W 150.00 i have stored each firstname, lastname, gender, tenure, payrate, and salary into their own List. And would like to be able to print them out in the same format that they are viewed on the text file i read them in from. i have messed around with a few methods that allow me to traverse and print the Lists, but i end up with ugly output. . . here is my code for the storage of the text file and the format i would like to print out: public class Payroll { private LineWriter lw; private ObjectList output; ListNode input; private ObjectList firstname, lastname, gender, tenure, rate, salary; public Payroll(LineWriter lw) { this.lw = lw; this.firstname = new ObjectList(); this.lastname = new ObjectList(); this.gender = new ObjectList(); this.tenure = new ObjectList(); this.rate = new ObjectList(); this.salary = new ObjectList(); this.output = new ObjectList(); this.input = new ListNode(); } public void readfile() { File file = new File("payfile.txt"); try{ Scanner scanner = new Scanner(file); while(scanner.hasNextLine()) { String line = scanner.nextLine(); Scanner lineScanner = new Scanner(line); lineScanner.useDelimiter("\\s+"); while(lineScanner.hasNext()) { firstname.insert1(lineScanner.next()); lastname.insert1(lineScanner.next()); gender.insert1(lineScanner.next()); tenure.insert1(lineScanner.next()); rate.insert1(lineScanner.next()); salary.insert1(lineScanner.next()); } } }catch(FileNotFoundException e) {e.printStackTrace();} } public void printer(LineWriter lw) { String msg = " FirstName " + " LastName " + " Gender " + " Tenure " + " Pay Rate " + " Salary "; output.insert1(msg); System.out.println(output.getFirst()); System.out.println(" " + firstname.getFirst() + " " + lastname.getFirst() + "\t" + gender.getFirst() + "\t" + tenure.getFirst() + "\t" + rate.getFirst() + "\t" + salary.getFirst()); } }

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• due at midnight - program compiles but has logic error(s)

  - by Leslie Laraia

  not sure why this program isn't working. it compiles, but doesn't provide the expected output. the input file is basically just this: Smith 80000 Jones 100000 Scott 75000 Washington 110000 Duffy 125000 Jacobs 67000 Here is the program: import java.io.File; import java.io.FileNotFoundException; import java.util.Scanner; /** * * @author Leslie */ public class Election { /** * @param args the command line arguments */ public static void main(String[] args) throws FileNotFoundException { // TODO code application logic here File inputFile = new File("C:\\Users\\Leslie\\Desktop\\votes.txt"); Scanner in = new Scanner(inputFile); int x = 0; String line = ""; Scanner lineScanner = new Scanner(line); line = in.nextLine(); while (in.hasNextLine()) { line = in.nextLine(); x++; } String[] senatorName = new String[x]; int[] votenumber = new int[x]; double[] votepercent = new double[x]; System.out.printf("%44s", "Election Results for State Senator"); System.out.println(); System.out.printf("%-22s", "Candidate"); //Prints the column headings to the screen System.out.printf("%22s", "Votes Received"); System.out.printf("%22s", "%of Total Votes"); int i; for(i=0; i<x; i++) { while(in.hasNextLine()) { line = in.nextLine(); String candidateName = lineScanner.next(); String candidate = candidateName.trim(); senatorName[i] = candidate; int votevalue = lineScanner.nextInt(); votenumber[i] = votevalue; } } votepercent = percentages(votenumber, x); for (i = 0; i < x; i++) { System.out.println(); System.out.printf("%-22s", senatorName[i]); System.out.printf("%22d", votenumber[i]); System.out.printf("%22.2f", votepercent[i]); System.out.println(); } } public static double [] percentages(int[] votenumber, int z) { double [] percentage = new double [z]; double total = 0; for (double element : votenumber) { total = total + element; } for(int i=0; i < votenumber.length; i++) { int y = votenumber[i]; percentage[i] = (y/total) * 100; } return percentage; } }

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• VBScript Can not Select XML nodes

  - by urbanMethod

  I am trying to Select nodes from some webservice response XML to no avail. For some reason I am able to select the root node ("xmldata") however, when I try to drill deeper("xmldata/customers") everything is returned empty! Below is the a sample of the XML that is returned by the webservice. <xmldata> <customers> <customerid>22506</customerid> <firstname>Jim</firstname> <issuperadmin>N</issuperadmin> <lastname>Jones</lastname> </customers> </xmldata> and here is the code I am trying to select customerid, firstname, and lastname; ' Send the Xml oXMLHttp.send Xml_to_Send ' Validate the Xml dim xmlDoc set xmlDoc = Server.CreateObject("Msxml2.DOMDocument") xmlDoc.load (oXMLHttp.ResponseXML.text) if(len(xmlDoc.text) = 0) then Xml_Returned = "<B>ERROR in Response xml:<BR>ERROR DETAILS:</B><BR><HR><BR>" end if dim nodeList Set nodeList = xmlDoc.SelectNodes("xmldata/customers") For Each itemAttrib In nodeList dim custID, custLname, custFname custID =itemAttrib.selectSingleNode("customerid").text custLname =itemAttrib.selectSingleNode("lastname").text custFname =itemAttrib.selectSingleNode("firstname").text response.write("News Subject: " & custID) response.write("<br />News Subject: " & custLname) response.write("<br />News Date: " & custFname) Next The result of the code above is zilch! nothing is written to the page. One strange thing is if I select the root element and get its length as follows; Set nodeList = xmlDoc.SelectNodes("xmldata") Response.Write(nodeList.length) '1 is written to page It correctly determines the length of 1. However when I try the same with the next node down as follows; Set nodeList2 = xmlDoc.SelectNodes("xmldata/customers") Response.Write(nodeList.length) '0 is written to page It returns a length of 0. WHY! Please note that this isn't the only way I have attempted to access the values of these nodes. I just can not work out what I am doing wrong. Could someone please help me out. Cheers.

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• Silverlight 4 Released

  - by ScottGu

  The final release of Silverlight 4 is now available. What is in the Silverlight 4 Release Silverlight 4 contains a ton of new features and capabilities.  In particular we focused on three scenarios with this release: Further enhancing media support Building great business applications Enabling out of the browser experiences On Tuesday I gave a 60 minute keynote about Silverlight 4 which showed off many of the new features and capabilities now available.  You can watch my keynote to learn more about Silverlight 4 and see a ton of great demos of it in action. Also check out these three great posts by Tim Heuer that talk about the new features and provide a guide to the new Silverlight 4 capabilities: Silverlight 4 Beta – A Guide to the New Features Silverlight 4 RC – What was updated Silverlight 4 Released Also read David Anson’s great Silverlight 4 Toolkit post to learn more about the new controls and functionality also available within the Silverlight Toolkit release we also made available today.  Also visit this page to learn more about the new Pivot functionality in Silverlight 4 – which makes it really easy to visualize and interact with collections of images using Silverlight. Lastly – make sure to visit the www.silverlight.net web-site and visit the “Get Started” section to find free tutorials that you can use. Download and Install Silverlight 4 Tools for VS 2010 To develop Silverlight 4 applications you should first download and install Visual Studio 2010 or download and install the free Visual Web Developer 2010 Express edition. Then install the Silverlight Tools RC2 for Visual Studio 2010.  This setup includes the Silverlight 4 Developer Runtime, Silverlight 4 SDK, RIA Services, and VS 2010 tools support.  Once installed you can do File->New Project and choose Silverlight Application to create your first Silverlight 4 project.  You can then use the new WYSIWYG Silverlight designer in Visual Studio 2010 to design and build rich Silverlight 4 applications. Important: If you previously installed the Silverlight 4 Beta or RC build on your machine, please make sure to go into Add/Remove programs and uninstall the “Update for Visual Studio 2010 (KB976272)” package prior to installing the Silverlight Tools RC2 for Visual Studio 2010 setup.  Note that while Silverlight 4 is released, the “Silverlight 4 Tools for VS 2010” is currently in “RC2” mode (meaning we are going to keep an eye out for any remaining issues before finally calling it done).  We’ll update the tools to be “final” in a few weeks once we verify that no last minute issues/bugs remain. Download and Install Expression Blend 4 Release Candidate You can also download and install the Expression Blend 4 RC to create and design great Silverlight 4 applications.  Blend contains “Sketchflow” support – which makes it really easy to rapidly prototype ideas and applications.  To learn more about Sketchflow watch this 90 second video of it in action. Summary Today’s release is the fourth release of Silverlight that we’ve shipped in the last 2.5 years.  The team has done a great job of advancing it quickly and staying focused.  We think today’s Silverlight 4 release opens up a ton of new opportunities to build great solutions for both consumers and business scenarios.  We are looking forward to seeing what you build with it! Hope this helps, Scott

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• Silverlight Firestarter thoughts, and thanks to one and all!

  - by Dave Campbell

  A few metrics that of course got out of hand, but some may find interesting:   1/2 My share of the MVP of the Year award in February of 2009 with Laurent Bugnion 2 Number of degrees I hold: B.S., M.S. Electrical Engineering 3 Number of years in the U.S. Army 3.5 Number of years SilverlighCream has been posted 4 Number of times awarded MVP 6 Number of professional positions I've worked: Antenna Rigger, Boilermaker, Musician, Electronic Technician, Hardware Engineer, Software Engineer 16 Number of companies I've worked for during my career as an Engineer 19 Age at which I turned my first line of code 28 Age at which I hit the workforce as an Engineer 33 Number of years working as an Engineer 43 Number of years writing code 62 Number of years since instantiation 116 Number of tags to search SilverlightCream with 645 Number of blogs I view to find articles (at this moment) 664 Number of articles tagged wp7dev at SilverlightCream right now 700 Number of Twitter followers for WynApse 981 Number of individual bloggers in the SilverlightCream database 1002 Number of SilverlightCream blogposts 1100 Number of people live in Redmond for the Firestarter (I think) 1428 Number of total blogposts at GeeksWithBlogs (not counting this one) 4200 Number of Feedburner subscribers (approximately) 6500 Number of Twitter followers for SilverlightNews (approximately) 7087 Number of posts tagged and aggregated at SilverlightCream right now 13000 Number of people registered to watch the Firestarter online (I think) The overwhelming feeling I have returning from the Silverlight Firestarter: Priceless There is absolutely no way that I could personally thank everyone that over the last few years has held their hand out and offered me a step up to get to the point that Scott Guthrie called me out in his keynote. So I'm just going to hit the highlights here... Scott Guthrie Thanks for not only being the level you are at Microsoft, but for being so approachable, easy to talk to, willing to help everyone, and above all knowledgable. My first level manager at my last position asked if Visual Studio was a graphics program... and you step up to a laptop at a conference and type "File->New Program" ... 'nuff said... oh yeah, thanks for the shoutout! John Papa Thanks for being a good friend, ramroding the Firestarter, being a great guy to be around, and for the poster... holy crap is that cool. Tim Heuer Thanks for all you did as a great DE in Phoenix, and for helping out so many of us, of course being a great guy, and for the poster as well... I think you and John shared that task. In no order at all my buddy Michael Washington, Laurent Bugnion (the other half of the first Silverlight MVP of the Year) Tim Sneath, Mike Harsh, Chad Campbell and Bryant Likes (from back in the day), Adam Kinney, Jesse Liberty, Jeff Paries, Pete Brown, András Velvárt, David Kelly, Michael Palermo, Scott Cate, Erik Mork, and on and on... don't feel bad if your name didn't appear, I have simply too many supporters to name. Silverlight Firestarter Indeed All the people mentioned here, and all the MVPs knew Silverlight was NOT dead, but because of a very unfortunate circumstance, the popular media opinion became that. Consequently the Firestarter exploded from a laid-back event to a global conference. People worked their ass off getting bits ready and presentations using those bits. All to stem the flow of misinformation. All involved please accept my personal thanks for an absolutely awesome job. I had the priviledge of watching the 'prep' on Wednesday afternoon, and was blown away the first time I saw the 3D demo... and have been blown away every time I've seen it since. Not to mention all the other goodness in Silverlight 5. Yes I hit 1000 on my blog, but more importantly, all of you are blogging and using Silverlight, and Microsoft hit one completely out of the park... no... they knocked it out of the neighborhood with the Firestarter. It was amazing to be there for it, and it will be awesome to use the new bits as we get them. Keep reading, there's tons more to come with Silverlight and SilverlightCream following along behind. As usual, this old hacker is humbled to be allowed to play with all the cool kids... Thanks one and all for everything, and Stay in the 'Light

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• Welcome to the SOA &amp; E2.0 Partner Community Forum

  - by Jürgen Kress

  With more than 200 registrations the SOA & E2.0 Partner Community Forum is a huge success!   Conference program Is available online: http://tinyurl.com/soaforumagenda Agenda Tuesday March 15th 2011 12:15 Welcome & Introduction – Hans Blaas & Jürgen Kress, Oracle 12:30 Oracle Middleware Strategy and Information on Application Grid and Exalogic - Andrew Sutherland, Oracle 13:15 Managing Online Customer, Partner and Employee Engagement Oracle E2.0 Solutions - Andrew Gilboy, Oracle 14:00 Coffee Break 14:30 Partner SOA/ BPM Reference Case – Leon Smiers, Capgemini 15:15 Partner WebCenter/ UCM Reference Case – Vikram Setia, Infomentum 16.00 Break 16.30 SOA and BPM 11gR1 PS3 Update – David Shaffer 17:00 Why specialization is important for Partners – Nick Kritikos, Hans Blaas & Jürgen Kress 17:45 Social Event   Wednesday March 16th 2011 09.00 Welcome & Introduction Day II 09.15 Breakout sessions Round 1 SOA Suite 11g PS3 & OSB Importance of ADF & Jdeveloper SOA Security IDM WebCenter PS3, Whats New E2.0 Sales Plays 10.30 Break 10.45 Breakout sessions Round 2 WebCenter PS3, Whats New Applications Management Enterprise Manager and Amberpoint ADF/WebCenter 11g integration with BPM Suite 11g Importance of ADF & Jdeveloper JCAPS & OC4J migration opportunities for service business 12.00 Lunch 13.00 Breakout sessions Round 3 BPM 11g, Whats New Universal Content Management! 11g SOA Security IDM E2.0 Surrounding Products: ATG, Documaker, Primavera Middleware Industry Value Propositions & Sales Plays 14.30 Break 14.45 Fusion Applications, Rajan Krishnan, Oracle 15.30 SOA & E2.0 Summary & Closing, Hans Blaas & Jürgen Kress, Oracle 15.45 Finish & Departure 16:00 Bus departure   Capgemini Nederland BV Papendorpseweg 100 3500 GN Utrecht The Netherlands Tel: +31 30 689 00 00 For a detailed routedescription by car or public transport please visit: http://www.nl.capgemini.com/pdf/Papendorp_UK.pdf Hotel In case you have not booked your hotel yet, please make your own hotel reservation. You can book your hotel room at the 'Hotel Vianen' at a special rate, by using the Oracle booking code: DDG VIA-GF41422. One night package € 110,- for a single room, including breakfast. Kindly secure your hotel room as soon as possible. The number of rooms is limited! Hotel Vianen Prins Bernhardstraat 75 4132 XE Vianen [email protected] The Netherlands [email protected] Arrival on 14th of March and staying at Hotel Vianen. On 15th of March we have arranged a transfer from Hotel Vianen to the Capgemini Offices. The bus is parked in front of the hotel and will leave at 10.15AM (UTC/GMT+1). Logistics Pass with barcode At your arrival you will receive a pass with a barcode. This pass will give you access to the conference building and the different floors within the building. Please make sure to hand in your pass at the registration desk at the end of the day. Arrival by plane Transfer from Schiphol Airport to Capgemini on 15th of March will be arranged by Oracle. A hostess will be welcoming you at the Meeting Point at Schiphol Airport (this is a red and white large cubicle situated next to Delifrance) The buses will depart from Schiphol Airport at 09.00AM, 09.45AM and 10.30AM (UTC/GMT+1).     For future SOA Partner Community Forums  become a member for registration please visit www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: SOA Partner Community Forum,Community,SOA Partner Community,Utrecht 03.2011,OPN,Oracle,Jürgen Kress

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• Exceptional DBA 2011 Jeff Moden on why you should enter in 2012

  - by RedAndTheCommunity

  My "reign" as the Red Gate Exceptional DBA is almost over and I was asked to say a few words about this wonderful award. Having been one of those folks that shied away from entering the contest during the first 3 years of the award, I thought I'd spend the time encouraging DBAs of all types to enter. Winning this award has some obvious benefits. You win a trip to PASS including money towards your flight, paid hotel stay, and, of course, paid admission. You win a wonderful bundle of software from Red Gate to make your job as a DBA a whole lot easier. You also win some pretty incredible notoriety for your resume. After all, it's not everyone who wins a worldwide contest. To date, there are only 4 of us in the world who have won this award. You could be number 5! For me, all of that pales in comparison to what I found out during the entry process. I'm very confident in my skills, but I'm also humble. It was suggested to me that I enter the contest when it first started. I just couldn't bring myself to nominate myself. When the 2011 nomination period opened up, several people again suggested that I enter, so I swallowed hard and asked several co-workers to have a look at the online nomination form and, if they thought me worthy, to write a nomination for me. I won't bore you with the details, but what they wrote about me was one of the most incredible rewards that I could ever have hoped to receive. I had no idea of the impact that I'd made on my co-workers. Even if I hadn't made it to the top 5 for the award, I had already won something very near and dear that no one can ever top. "Even if I hadn't made it to the top 5 for the award, I had already won something very near and dear that no one can ever top." There's only one named winner and 4 "runners up" in this competition every year but don't let that discourage you. Enter this competition. Even if you work in the proverbial "Mom'n'Pop" shop, get your boss and the people you work with directly to nominate you. Even if you don't make it to the top 5, you might just find out that you're more of a winner than you think. If you're too proud to ask them, then take the time to nominate yourself instead of shying away like I did for the first 3 years. You work hard as a DBA and, as David Poole once said, if you're the first person that people ask for help rather than one of the last, then you're probably an Exceptional DBA. It's time to stand up and be counted! Win or lose, the entry process can be a huge reward in itself. It was for me. Thank you, Red Gate, for giving me such a wonderful opportunity. Thanks for listening folks and for all that you do as DBAs. As 'Red Green' says, "We're all in this together and I'm pullin' for ya". --Jeff Moden Red Gate Exceptional DBA 2011

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• Oracle User Communities and Enterprise Manager

  - by Anand Akela

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Contributed by Joe Dimmer, Senior Business Development Manager, Oracle Enterprise Manager Heightened interest and adoption of Oracle Enterprise Manager has led to keen interest in “manageability” within the user group community.  In response, user groups are equipping their membership with the right tools for implementation and use manageability through education opportunities and Special Interest Groups.  Manageability is increasingly viewed not only as a means to enable the Oracle environment to become a competitive business advantage for organizations, but also as a means to advance the individual careers of those who embrace enterprise management.  Two Oracle user groups – the Independent Oracle User Group (IOUG) and the United Kingdom Oracle User Group (UKOUG) – each have Special Interest Groups where manageability is prominently featured.  There are also efforts underway to establish similarly charted SIGs that will be reported in future blogs.  The good news is, there’s a lot of news! First off, the IOUG will be hosting a Summer Series of live webcasts:  “Configuring and Managing a Private Cloud with Enterprise Manager 12c” by Kai Yu of Dell, Inc.              Wednesday, June 20th from Noon – 1 PM CDT , Click here for details & registration “What is User Experience Monitoring and What is Not? A case study of Oracle Global IT’s implementation of Enterprise Manager 12c and RUEI” by Eric Tran Le of Oracle            Wednesday, July 18th from Noon – 1 PM CDT , Click here for details & registration “Shed some light on the ‘bumps in the night’ with Enterprise Manager 12c” by David Start of Johnson Controls            Wednesday, August 22nd from Noon – 1 PM CDT, Click here for details & registration   In addition, the UKOUG Availability and Infrastructure Management (AIM) SIG is hosting its next meeting on Tuesday, July 3rd at the Met in Leeds where EM 12c Cloud Management will be presented.  Click here for details & registration.  In future posts from Joe, look for news related to the following: ·         IOUG Community Page and Newsletter devoted to manageability ·         Full day of manageability featured during Oracle OpenWorld 2012 “SIG Sunday” ·         Happenings from other regional User Groups that feature manageability Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Oracle anuncia la disponibilidad de Oracle Knowledge 8.5

  - by Noelia Gomez

  Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif";} El lanzamiento más completo de la gestión del conocimiento de Oracle ayuda a las organizaciones a ofrecer las respuestas correctas en el momento adecuado a los Agentes y Clientes Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif";} Continuando con su compromiso de ayudar a las organizaciones a ofrecer la mejor experiencia del cliente con la exploración de los datos empresariales, Oracle anunció Oracle Knowledge 8.5, el software líder en la industria del conocimiento que soporta la gestión web de autoservicio, servicio asistido por agente y comunidades de clientes. Oracle Knowledge 8.5 es la versión más completa desde la adquisición de InQuira en octubre de 2011. Se introduce importantes mejoras de productos, análisis de mejora y los avances en el rendimiento y la escalabilidad. Actualmente, las organizaciones entienden la necesidad imperiosa de ofrecer un servicio al cliente consistente y de alta calidad, a través de diferentes canales. Además, las organizaciones reconocen la necesidad de información que sirva para este proceso. Oracle Knowledge 8,5 proactivamente brinda conocimientos relevantes y contextuales en el punto de interacción con los agentes, con los trabajadores del conocimiento y con los clientes - ayudando a aumentar la lealtad del cliente y reducir costes. Al permitir búsquedas a través de una amplia variedad de fuentes, Oracle Knowledge 8,5 amplifica el acceso al conocimiento, una vez oculto en los sistemas múltiples, aplicaciones y bases de datos utilizadas para almacenar contenido empresarial. Nuevas capacidades: AnswerFlow : Oracle Knowledge 8.5 introduce AnswerFlow, una nueva aplicación para la resolución de problemas guiada, diseñado para mejorar la eficiencia, reducir los costes de servicio y proporcionar experiencias de servicio al cliente personalizado. Mejora la analítica del conocimiento: estandarizado en Oracle Business Intelligence Enterprise Edition, el líder en la industria de las soluciones de Business Intelligence, Oracle Knowledge 8.5 proporciona una funcionalidad analítica robusta que se puede adaptar para satisfacer las necesidades únicas de cada negocio. Soporte de idiomas mejorada: Con las capacidades mejoradas en varios idiomas disponibles en Oracle Knowledge 8.5, incluyendo soporte Natural Language Search con 16 Idiomas y búsqueda por palabra clave mejorado para la mayoría de las otras lenguas , las empresas pueden llegar rápidamente a nuevos clientes y, al mismo tiempo, reducir los costes de hacerlo. Mejora la funcionalidad iConnect:Oracle Knowledge 8.5 ofrece iConnect mejorada para una mayor facilidad de uso y rendimiento. Esta aplicación especializada en conocimiento ofrece de forma proactiva un conocimiento contextualizado directamente en las aplicaciones de CRM, permitiendo a los empleados reducir el esfuerzo para servir a los clientes. Estandarización de Plataforma y Tecnología: Oracle Knowledge 8.5 ha sido certificado en tecnologías Oracle, incluyendo Oracle WebLogic Server, Oracle Business Intelligence, Oracle Exadata Database Machine y Oracle Exalogic Elastic Cloud, reduciendo el coste y la complejidad para los clientes a administrar los activos de todas las plataformas."Hemos realizado importantes inversiones de desarrollo desde nuestra adquisición de InQuira, y ahora estamos muy orgullosos de anunciar la disponibilidad de estos esfuerzos con el lanzamiento de Oracle Knowledge 8.5, por lo que es más fácil para las organizaciones obtener una ventaja diferencial a un coste total de propiedad significativamente menor ". dijo David Vap,Vicepresident productos de Oracle. Puedes encontrar más información aquí: Oracle Knowledge 8.5 Oracle Customer Experience Oracle WebLogic Server Oracle Business Intelligence Enterprise Edition

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• Challenges and Opportunities to Drive Change in the Healthcare System Explored at America’s Health Insurance Plans Exchange Conference and Institute 2013

  - by elaine blog

  The program theme at the June America’s Health Insurance Plans (AHIP) Exchange Conference and AHIP’s Institute 2013 was Transforming Our Health Care System: Navigating and Succeeding in the New Marketplace.  Topics included care delivery transformation, innovation for a new healthcare eco system, Health Insurance Exchanges, the nexus of consumerism, retail and healthcare, driving value through improved operations and leveraging technology, data and innovation to transform care. Oracle participated as a sponsor of both conferences, signaling the significant investment and activity Oracle continues to make in helping health plans, providers and government agencies become more efficient and more relevant in the healthcare market place. AHIP is a national trade association representing the health insurance industry. AHIP’s members provide health and supplemental benefits to more than 200 million Americans through employer-sponsored coverage, the individual insurance market and public programs such as Medicare and Medicaid.   AHIP advocates for public policies that expand access to affordable health care. Health plans are focusing on the Health Insurance Exchanges and the opportunities they offer to provide better access and higher quality healthcare.  With the opportunities come operational challenges to implementation and innovative technology solutions to consider.   At the Exchange Conference, Oracle hosted a breakfast symposium on “Strategies for Success:  Driving Business Transformation in the Growing Health Insurance Exchange Market”. With Health Insurance Exchanges as catalysts for change, attendees learned about how to achieve integration within an Exchange and deploy new business strategies to support health reform initiatives. Discussion covered steps and processes to successfully establish and implement enrollment systems, quote to card activities, program pricing, claims billing, automated claims processing and new customer service tools. Piyush Pushkar, COO of Benefitalign, an Oracle partner that provides solutions to adopt innovative business models for retail, HIX, consumer-centric health plan and benefits administration, spoke on the state of the Exchanges in the U.S. and the activities health plans are engaged in to support individuals entering the healthcare system, including sales automation, member enrollment automation/portals and integration strategies with the Exchanges. The Oracle and Benefitalign partnership allows seamless integration between a health plan enrollment solution with the HIX individual market and allows for the health plan to customize and characterize the offerings available to the HIX that may or may not be available through other channels.  This approach can benefit the health plan through separation of interests, but also because some state-run HIXs require such separation. Janice W. Young, Program Director, Payer IT Strategies, IDC Health Insights, reviewed a survey of health plans on their investment priorities for this last year as well as this year.  She also identified the 2013-2015 strategies of go/get to market with front end and compliance investments; leveraging existing business processes and internal technologies; and establishing best practices.  Of key interest to the audience was a reform era payer solutions platform overview mapping technologies to support the business operations. David Bonham of the Oracle Health Insurance organization moderated the panel and spoke on Oracle’s presence in healthcare and products for payers to help them drive efficiencies and gain a competitive advantage in an ever changing market. Oracle serves healthcare stakeholders with applications such as billing, rating and underwriting, analytics, CRM, enrollment, and products for processing of health insurance claims including pricing and benefits administration, as well as payment of providers through alternative, non-fee for service reimbursement methods. Oracle in Healthcare….Did you know? More than 80 healthcare payers run Oracle applications. More than 300 leading healthcare providers run Oracle applications. 10 out of the top 12 fortune Global 500 healthcare organizations run Oracle applications. For more information on Oracle solutions for healthcare payers, please visit oracle.com/insurance or these individual solution pages: Oracle Health Insurance Components Oracle Insurance Insbridge Rating and Underwriting Oracle Insurance Revenue Management and Billing Oracle Documaker Oracle Healthcare Oracle CRM Related Resources Webcast On Demand: Strategies for Success: Driving Business Transformation in the Growing Health Insurance Exchange Market Strategy Brief: Executing on the Individual Mandate: Opportunities and Challenges for Healthcare Payers White Paper: White paper: Navigating Alternative Provider Reimbursement Models of the Future Strategy Brief: Enterprise Rating Agility Improves Payer Response to Healthcare Reform Podcast: Technology Implications of Healthcare Reform Don’t forget to keep up with us year-round: Facebook: www.facebook.com/oracleinsurance Twitter: www.twitter.com/oracleinsurance YouTube: www.youtube.com/oracleinsurance

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• Exceptional DBA 2011 Jeff Moden on why you should enter in 2012

  - by Red and the Community

  My "reign" as the Red Gate Exceptional DBA is almost over and I was asked to say a few words about this wonderful award. Having been one of those folks that shied away from entering the contest during the first 3 years of the award, I thought I’d spend the time encouraging DBAs of all types to enter. Winning this award has some obvious benefits. You win a trip to PASS including money towards your flight, paid hotel stay, and, of course, paid admission. You win a wonderful bundle of software from Red Gate to make your job as a DBA a whole lot easier. You also win some pretty incredible notoriety for your resume. After all, it’s not everyone who wins a worldwide contest. To date, there are only 4 of us in the world who have won this award. You could be number 5! For me, all of that pales in comparison to what I found out during the entry process. I’m very confident in my skills, but I’m also humble. It was suggested to me that I enter the contest when it first started. I just couldn’t bring myself to nominate myself. When the 2011 nomination period opened up, several people again suggested that I enter, so I swallowed hard and asked several co-workers to have a look at the online nomination form and, if they thought me worthy, to write a nomination for me. I won’t bore you with the details, but what they wrote about me was one of the most incredible rewards that I could ever have hoped to receive. I had no idea of the impact that I’d made on my co-workers. Even if I hadn’t made it to the top 5 for the award, I had already won something very near and dear that no one can ever top. “Even if I hadn’t made it to the top 5 for the award, I had already won something very near and dear that no one can ever top.” There’s only one named winner and 4 "runners up" in this competition every year but don’t let that discourage you. Enter this competition. Even if you work in the proverbial "Mom’n'Pop" shop, get your boss and the people you work with directly to nominate you. Even if you don’t make it to the top 5, you might just find out that you’re more of a winner than you think. If you’re too proud to ask them, then take the time to nominate yourself instead of shying away like I did for the first 3 years. You work hard as a DBA and, as David Poole once said, if you’re the first person that people ask for help rather than one of the last, then you’re probably an Exceptional DBA. It’s time to stand up and be counted! Win or lose, the entry process can be a huge reward in itself. It was for me. Thank you, Red Gate, for giving me such a wonderful opportunity. Thanks for listening folks and for all that you do as DBAs. As ‘Red Green’ says, "We’re all in this together and I’m pullin’ for ya". –Jeff Moden Red Gate Exceptional DBA 2011

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• Exceptional DBA 2011 Jeff Moden on why you should enter in 2012

  - by RedAndTheCommunity

  My "reign" as the Red Gate Exceptional DBA is almost over and I was asked to say a few words about this wonderful award. Having been one of those folks that shied away from entering the contest during the first 3 years of the award, I thought I'd spend the time encouraging DBAs of all types to enter. Winning this award has some obvious benefits. You win a trip to PASS including money towards your flight, paid hotel stay, and, of course, paid admission. You win a wonderful bundle of software from Red Gate to make your job as a DBA a whole lot easier. You also win some pretty incredible notoriety for your resume. After all, it's not everyone who wins a worldwide contest. To date, there are only 4 of us in the world who have won this award. You could be number 5! For me, all of that pales in comparison to what I found out during the entry process. I'm very confident in my skills, but I'm also humble. It was suggested to me that I enter the contest when it first started. I just couldn't bring myself to nominate myself. When the 2011 nomination period opened up, several people again suggested that I enter, so I swallowed hard and asked several co-workers to have a look at the online nomination form and, if they thought me worthy, to write a nomination for me. I won't bore you with the details, but what they wrote about me was one of the most incredible rewards that I could ever have hoped to receive. I had no idea of the impact that I'd made on my co-workers. Even if I hadn't made it to the top 5 for the award, I had already won something very near and dear that no one can ever top. "Even if I hadn't made it to the top 5 for the award, I had already won something very near and dear that no one can ever top." There's only one named winner and 4 "runners up" in this competition every year but don't let that discourage you. Enter this competition. Even if you work in the proverbial "Mom'n'Pop" shop, get your boss and the people you work with directly to nominate you. Even if you don't make it to the top 5, you might just find out that you're more of a winner than you think. If you're too proud to ask them, then take the time to nominate yourself instead of shying away like I did for the first 3 years. You work hard as a DBA and, as David Poole once said, if you're the first person that people ask for help rather than one of the last, then you're probably an Exceptional DBA. It's time to stand up and be counted! Win or lose, the entry process can be a huge reward in itself. It was for me. Thank you, Red Gate, for giving me such a wonderful opportunity. Thanks for listening folks and for all that you do as DBAs. As 'Red Green' says, "We're all in this together and I'm pullin' for ya". --Jeff Moden Red Gate Exceptional DBA 2011

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• Unclaimed user group prizes, Live meeting on Monday, Next weeks UG, SQLRelay and more prizes

  - by Testas

    Hi Everyone Firstly I want to let you know that I finally found the LINQ book prize winners and the list of people at the bottom of this email are owed a LINQ book. This will be given out at next week’s UG meeting Live meeting with Carolyn Chau, Program Manager at Microsoft on Monday! It is very rare that we get the opportunity to have a Live meeting with a Program Manager in Redmond. Carolyn Chau will be presenting PowerView next Monday at 8pm. Live meeting details can be found on http://sqlserverfaq.com/events/388/Live-Meeting-on-SQL-Server-2012-PowerView-with-Carolyn-Chau-Principal-Program-Manager-in-the-Reporting-Services-in-association-with-SQLPASS-SQLServerFAQ-and-SQLBits.aspx Next week’s UG!! We welcome Mark Broadbent to Manchester next week where he will be presenting his session on SQL Server 2012 on Windows Core. We also hand out the unclaimed prizes. Register at http://sqlserverfaq.com/events/369/Thursday-night-meeting-at-BSS-with-Chris-TestaONeill-and-Mark-Broadbent.aspx Chris Webb is in Manchester!!! Chris Webb will be speaking at the Manchester SQL Server UG on 4th July. He will also be running his Real World Cube Design and Performance Tuning with Analysis Services between the 3rd – 5th July. If you want to attend then you can sign up at the link below http://www.technitrain.com/coursedetail.php?c=13&trackingcode=FAQ SQLRelay and a Special Prize and Jamie Thomson comes to Manchester!!!! SQLRelay takes place in Manchester on the 22nd. We have a special guest, after years of asking Jamie Thomson is coming to Manchester. The SSIS Junkie will be gracing us with his presence with a talk on SSIS 2012. Also we have a prize. Know a friend or colleague who would benefit from SQLRelay? Get them to register at www.sqlserverfaq.com and then register for the event http://sqlserverfaq.com/events/373/ALL-DAY-TUESDAY-EVENT-12-hours-of-SQL-Server-2012-at-the-SQLRelay-meeting-at-the-COOP-Manchester.aspx Then send an email to [email protected] with the subject of SQLFriend with the name of your friend. If you are both at the SQLRelay event on the day and your names are pulled out of the hat you will win a PASS 2011 DVD and your friend will win the “Best of PASS DVD 2011” worth  $1000 courtesy of SQLPASS. The draw will take place between 4.30pm – 5pm on the day. SQLBits feedback!!!!! Attended SQLBits? We really need to know your opinion. Please fill out the survey for the days you attended If you attended any of the days at SQLBits please can you all fill out the following survey http://www.sqlbits.com/SQLBitsX If you attended the Thursday Training day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXThursday If you attended the Friday Deep Dives day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXFriday If you attended the Saturday Community day then please fill out the following survey: http://www.sqlbits.com/SQLBitsXSaturday Thanks   Chris and Martin   LINQ BOOK winners Andrew Birds Chris Kennedy Dave Carpenter David Forrester Ian Ringrose James Cullen James Simpson Kevan Riley Kirsty Hunter Martin Bell Martin Croft Michael Docherty Naga Anand Ram Mangipudi Neal Atkinson Nick Colebourn Pavel Nefyodov Ralph Baines Rick Hibbert saad saleh Simon Enion Stan Venn Steve Powell Stuart Quinn

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