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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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  • Which tools should be used for data migration between environments?

    - by Paula Speranza-Hadley
    Ø  With the Oracle Utilities Application Framework based products there are a number of tools provided that can be used to transfer data from one environment to another. Ø  There are three main tools that implementations use: §  ConfigLab - A configurable copy facility is metadata aware and therefore understands the relationships between objects and by invoking the relevant maintenance objects validates the data copied. This utility uses the object validation to help ensure data integrity. Basically it is a set of configuration tables and a set of batch jobs to perform the migration of data. §  Bundling - A configurable release management tool that allows exporting of Advanced Configuration Environment based objects (business services, business objects, UI Maps etc) from one environment to another. §  Blueprint - An Oracle Utilities Software Development Kit (SDK) based tool to import metadata from the development environment to your initial testing environment. The utility is command line based and basically uses a text based configuration file to drive the utility on the source and target sides. Ø  Each tool has a role in an implementation but you must be careful to use the right tool for the right job within an implementation. The suggestions are as follows: §  Only use the Blueprint tool for migrating data from your development platform to your initial test environment. The blueprint tool is not designed to move large amounts of data and certainly is risky, if not used correctly, and can potentially break the integrity of your data. §  The SDK provides the configuration data that it is used for (mainly meta-data). This should not be extended as, while it can perform data migration on any data, it is not efficient and risky for certain types of configuration data. Ø  Additional information can be found in the following whitepaper:  Oracle Utilities Application Framework - Release Management - Software Configuration Management on MyOracle.com

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  • New Oracle.com global navigation

    - by tim.bonnemann
    This is a guest post by Michal Kopec, Senior User Experience Architect her at Oracle Marketing Brand and Creative. We have just refreshed the Oracle.com global navigation to serve you better with Oracle related information and news. Highlights 1. Updated, user-oriented and business information balanced navigational categories. Say hello to the new categories: Downloads, Education and Oracle Technology Network. Oracle Partner Network navigation received a facelift too. 2. Brand new flyout based navigation - mouse over Partners for instance - providing both a high level content overview as well as shortcut links for most popular website destinations 3. Introducing audience based - I'm a... - and - I want to... - task-based navigation. Now you can navigate based on who you are or what is you want to accomplish. Please note this is an initial step - we want to build out those based on your opinions and feedback. 4. Adjusted Oracle Technology Network horizontal navigation to match Oracle.com. Oracle Technology Network users can now benefit from OTN content being accessible from anywhere during their Oracle.com and OTN visits of course :) 5. Last but not least - we applied the same refreshed global navigation to a couple of country sites - starting with Oracle Brazil and Oracle China. More to come. The project internal code name is Mosaic. It is an effort to provide you with unified user and brand experience during your Oracle websites visit. Every time you hear Mosaic expect great things to happen. With that - please let us know what you think. We value your opinion.

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  • Email links open in a new window [closed]

    - by Dan
    I'm asking this as an opinion question. How does everyone treat email links opening in a new window if their default email client is web based? This way? <a href="mailto:[email protected]">email me</a>. It will open fine for app based email clients but open in the same window for web based clients. This way? <a href="mailto:[email protected]" target="_blank">email me</a>. It will open in a new tab for web based email clients but open a blank tab. I cant really seem to find the best of both worlds. What does everyone else do?

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  • GUI for watching logs (tail and grep)

    - by Grzegorz Oledzki
    Could you recommend a GUI application with powerful log watching capabilities? Generally it would work as tail -f in GUI, but on top of that following features would be very useful: filtering out some lines based on (regular) expressions coloring some lines based on (regular) expressions interactive search saveable configuration easily applicable to different files notifications based on (regular) expressions A similar tool on Windows is BareTail and its paid version - BareTailPro

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  • Ideas for time-keeping in a webbased RPG?

    - by ashy_32bit
    I'm assigned a task of doing the preliminary research stuff for a web-based MMO RPG. Now my buggiest problem here is "web based" vs "MMO RPG". I did some research about time keeping systems and I'm totally confused as how exactly something as real-time as an MMO-RPG can work on some pull-only (unidirectional) platform like HTTP. I know there is also a turn-based alternative to time keeping but can it work in an MMO setting ? EDIT: Take a battle for example, player A (human) wants to attack Player B (also human) in the open. How does it work when when player A issues the "attack" command on player B ? how do I inform player B that he is being attacked ? and then how exactly the battle goes on between the two in an HTTP based communication channel? To my knowledge this is impossible unless you resort to another technology (HTML is 1-way, that is you can just ask server and get response, server can't update you unless being asked to. this is very well-known and simply explained). So I though maybe I can somehow change the whole timekeeping model from real-time to a more non-real-time model (towards a turn based RPG for example) and somehow work around the whole problem of "interactivity". EDIT2: It is not that I don't wanna use any server side technologies. For sure it is not gonna work client-side-only even for the most trivial of the multi-player games, let alone an RPG. So sure there would be a (probably complex) server side component to it (the so called Game Engine I suppose). The problem is not the technology that implements the logic (game mechanics) bits but the communication technology and how it limits the game mechanics abilities (like how real-time or turn based it is gonna be). HTTP is a request-response protocol meaning you get served only if you ask for it (explicitly send a GET or POST request to the server). HTTP server can not inform you if anything of interest happens in the game world unless you refresh the page (as some suggested) or you use some bi-directional tech (totally different animals) like Flash, WebSock, HTML5 etc etc. So maybe the question is: Is it possible to implement a MMORPG using only HTML5/PHP and no periodic page refreshes? if so what would be rules to make it an MMO-RPG? Can't explain it any clearer. Sorry :D

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  • BSEtunes

    BSEtunes is a MySQL based, full manageable, networkable single or multiuser jukebox application

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  • GUI for watching logs (tail and grep)

    - by Grzegorz Oledzki
    Could you recommend a GUI application with powerful log watching capabilities? Generally it would work as tail -f in GUI, but on top of that following features would be very useful: filtering out some lines based on (regular) expressions coloring some lines based on (regular) expressions interactive search saveable configuration easily applicable to different files notifications based on (regular) expressions A similar tool on Windows is BareTail and its paid version - BareTailPro

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  • Groovy JUnit test support

    - by Martin Janicek
    Good news everyone! I've implemented support for the Groovy JUnit tests which basically means you can finally use Groovy in the area where is so highly productive! You can create a new Groovy JUnit test in the New File/Groovy/Groovy JUnit test and it should behave in the same way as for Java tests. Which means if there is no JUnit setup in your project yet, you can choose between JUnit 3 and JUnit 4 template and with respect to your choice the project settings will be changed (in case of the Maven based projects the correct dependencies and plugins are added to the pom.xml and in case of the Ant based project the JUnit dependency is configured). Or if the project is already configured, the correct template will be used. After that the test skeleton is created and you can write your own code and of course run the tests together with the java ones. Some of you were asking for this feature and of course I don't expect it will be perfect from the beginning so I would be really glad to see some constructive feedback about what could be improved and/or redesigned ;] ..at the end I have to say that the feature is not active for the Ant based Java EE projects yet (I'm aware of it and it will be fixed to the NetBeans 7.3 final - actually it will be done in a few days/weeks, just want you to know). But it's already complete in all types of the Maven based projects and also for the Ant based J2SE projects. And as always, the daily build where you can try the feature can be downloaded right here, so don't hesitate to try it!

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  • New MyOracleSupport (MOS)Interface Coming 13 July 2012

    - by user793553
    On July 13, 2012, we plan to upgrade the My Oracle Support HTML-based user interface (UI) with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version. Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality. Prior to July 13, 2012, users of Oracle On Demand, Oracle CRM On Demand, Taleo, and Oracle Configuration Manager should continue accessing the My Oracle Support Flash-based user interface. After July 13, 2012, the above features and functionality to support these users will be available on the HTML interface. All other users of My Oracle Support can make the switch now. Benefits of using the HTML-based user interface include: Streamlined, three-step process for initiating new Service Requests (SRs) Single, consistent workflow for both hardware and software incidents Enhanced personalization and filtering within the user interface New accessibility features (enabling screen readers, large fonts, etc.) Additionally, please note Internet Explorer 6 (IE6) will no longer be supported. For further information, please check Doc ID 1385682.1

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  • Software Architecture Analysis Method (SAAM)

    Software Architecture Analysis Method (SAAM) is a methodology used to determine how specific application quality attributes were achieved and how possible changes in the future will affect quality attributes based on hypothetical cases studies. Common quality attributes that can be utilized by this methodology include modifiability, robustness, portability, and extensibility. Quality Attribute: Application Modifiability The Modifiability quality attribute refers to how easy it changing the system in the future will be. This to me is a very open-ended attribute because a business could decide to transform a Point of Sale (POS) system in to a Lead Tracking system overnight. (Yes, this did actually happen to me) In order for SAAM to be properly applied for checking this attribute specific hypothetical case studies need to be created and review for the modifiability attribute due to the fact that various scenarios would return various results based on the amount of changes. In the case of the POS change out a payment gateway or adding an additional payment would have scored very high in comparison to changing the system over to a lead management system. I personally would evaluate this quality attribute based on the S.O.I.L.D Principles of software design. I have found from my experience the use of S.O.I.L.D in software design allows for the adoption of changes within a system. Quality Attribute: Application Robustness The Robustness quality attribute refers to how an application handles the unexpected. The unexpected can be defined but is not limited to anything not anticipated in the originating design of the system. For example: Bad Data, Limited to no network connectivity, invalid permissions, or any unexpected application exceptions. I would personally evaluate this quality attribute based on how the system handled the exceptions. Robustness Considerations Did the system stop or did it handle the unexpected error? Did the system log the unexpected error for future debugging? What message did the user receive about the error? Quality Attribute: Application Portability The Portability quality attribute refers to the ease of porting an application to run in a new operating system or device. For example, It is much easier to alter an ASP.net website to be accessible by a PC, Mac, IPhone, Android Phone, Mini PC, or Table in comparison to desktop application written in VB.net because a lot more work would be involved to get the desktop app to the point where it would be viable to port the application over to the various environments and devices. I would personally evaluate this quality attribute based on each new environment for which the hypothetical case study identifies. I would pay particular attention to the following items. Portability Considerations Hardware Dependencies Operating System Dependencies Data Source Dependencies Network Dependencies and Availabilities  Quality Attribute: Application Extensibility The Extensibility quality attribute refers to the ease of adding new features to an existing application without impacting existing functionality. I would personally evaluate this quality attribute based on each new environment for the following Extensibility  Considerations Hard coded Variables versus Configurable variables Application Documentation (External Documents and Codebase Documentation.) The use of Solid Design Principles

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  • Developing a SSRS report using a SSAS Data Source

    After designing several SSRS reports based on regular relational databases, your boss would now like several new reports to be designed and rolled out to production based on your organization's SSAS OLAP cube. How do you get started with designing a report based on a cube? Get smart with SQL Backup ProGet faster, smaller backups with integrated verification.Quickly and easily DBCC CHECKDB your backups. Learn more.

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