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• Vodacom Call Center Management on the NetBeans Platform

  - by Geertjan

  If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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• Running a Silverlight application in the Google App Engine platform

  - by rajbk

  This post shows you how to host a Silverlight application in the Google App Engine (GAE) platform. You deploy and host your Silverlight application on Google’s infrastructure by creating a configuration file and uploading it along with your application files. I tested this by uploading an old demo of mine - the four stroke engine silverlight demo. It is currently being served by the GAE over here: http://fourstrokeengine.appspot.com/ The steps to run your Silverlight application in GAE are as follows: Account Creation Create an account at http://appengine.google.com/. You are allocated a free quota at signup. Select “Create an Application”   Verify your account by SMS   Create your application by clicking on “Create an Application”   Pick an application identifier on the next screen. The identifier has to be unique. You will use this identifier when uploading your application. The application you create will by default be accessible at [applicationidentifier].appspot.com. You can also use custom domains if needed (refer to the docs).   Save your application. Download SDK  We will use the  Windows Launcher for Google App Engine tool to upload our apps (it is possible to do the same through command line). This is a GUI for creating, running and deploying applications. The launcher lets you test the app locally before deploying it to the GAE. This tool is available in the Google App Engine SDK. The GUI is written in Python and therefore needs an installation of Python to run. Download and install the Python Binaries from here: http://www.python.org/download/ Download and install the Google App Engine SDK from here: http://code.google.com/appengine/downloads.html Run the GAE Launcher. Select Create New Application.   On the next dialog, give your application a name (this must match the identifier we created earlier) For Parent Directory, point to the directory containing your Silverlight files. Change the port if you want to. The port is used by the GAE local web server. The server is started if you choose to run the application locally for testing purposes. Hit Save. Configure, Test and Upload As shown below, the files I am interested in uploading for my Silverlight demo app are The html page used to host the Silverlight control The xap file containing the compiled Silverlight application A favicon.ico file.   We now create a configuration file for our application called app.yaml. The app.yaml file specifies how URL paths correspond to request handlers and static files.  We edit the file by selecting our app in the GUI and clicking “Edit” The contents of file after editing is shown below (note that the contents of the file should be in plain text): application: fourstrokeengine version: 1 runtime: python api_version: 1 handlers: - url: /   static_files: Default.html   upload: Default.html - url: /favicon.ico   static_files: favicon.ico   upload: favicon.ico - url: /FourStrokeEngine.xap   static_files: FourStrokeEngine.xap   upload: FourStrokeEngine.xap   mime_type: application/x-silverlight-app - url: /.*   static_files: Default.html   upload: Default.html We have listed URL patterns for our files, specified them as static files and specified a mime type for our xap file. The wild card URL at the end will match all URLs that are not found to our default page (you would normally include a html file that displays a 404 message).  To understand more about app.yaml, refer to this page. Save the file. Run the application locally by selecting “Browse” in the GUI. A web server listening on the port you specified is started (8080 in my case). The app is loaded in your default web browser pointing to http://localhost:8080/. Make sure the application works as expected. We are now ready to deploy. Click the “Deploy” icon. You will be prompted for your username and password. Hit OK. The files will get uploaded and you should get a dialog telling you to “close the window”. We are done uploading our Silverlight application. Go to http://appengine.google.com/ and launch the application by clicking on the link in the “Current Version” column.   You should be taken to a URL which points to your application running in Google’s infrastructure : http://fourstrokeengine.appspot.com/. We are done deploying our application! Clicking on the link in the Application column will take you to the Admin console where you can see stats related to system usage.  To learn more about the Google Application Engine, go here: http://code.google.com/appengine/docs/whatisgoogleappengine.html

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• Oracle's Australian Graduate Recruitment Program

  - by david.talamelli

  I have been with Oracle for 5 years now and one thing that I have found that there is never a shortage of here is - Variety. Over the last 5 years I have had the opportunity to work on projects across various countries, across various technologies and skill-sets and also across various level of seniority. No two days are the same. One of the projects I was fortunate to be involved in occurred last year and it is one of the ones that is closest to me. Last year I was able to take responsibility for our 2011 Graduate Recruitment drive in Australia. Two weeks ago I went to Sydney to meet our Graduates who started in February 2011 with us and it was great to see them come to the end (or beginning actually) of our journey together. I am excited at the potential of what our Graduates careers will develop into here with us. I remember at our interviewing last year trying to explain life in Oracle, it is great to see those same Graduates with us now learning and developing life and business skills that I hope they will take with them in their professional careers. I was talking to one of my colleagues this week who mentioned the excitement and energy that our new Graduates bring is infectious, and I agree it really is. Our Graduates have a big learning curve ahead of them and they are about to start going on rotations into some of our Business Groups - but I think it is a great experience to see how a global company operates and pulls together to achieve results together. Here is a picture we took the other week of this year's Oracle Graduates (if any of our Graduates are reading this blog - it was great seeing you in NSW and I do wish you all the success here at Oracle) Once again Oracle's Graduate Program will be running in 2011 in Australia (Graduates will start in Jan/Feb 2012). The Oracle Australia Graduate Development Program is a one-year program consisting of orientation, formal training, project rotations in one core line of business and finally job placement. The formal training is a combination of structured development programs on soft skills and functional competencies via various delivery formats. Graduates are also expected to work in a team environment and complete multiple projects addressing real business challenges and at the time gaining a broad business understanding. For our Australia program we are hiring in our North Ryde and Melbourne offices. Resume submissions are being accepted now. First Round interviews will take place in June 2011 with Final Round interviews in July 2011. The Australia Graduate Program is open to Australian Residents and Citizens who are either in the final year of their studies or have graduated the previous year. For more details on Oracle and our Graduate Program visit our Campus website To express your interest, mail your resume to [email protected]

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• More Interactions. Better Interactions.

  - by andrea.mulder

  Only with Oracle CRM On Demand Release 17. Tune in TOMORROW for a live webcast with Anthony Lye, senior vice president of CRM, Tuesday, March 30st at 9:00am PDT / 4:00pm GMT to learn how you can increase sales effectiveness with Oracle CRM On Demand Release 17. Click here to register.

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• Premier Support Date Changed for Oracle Application Server 10gR2

  - by Steven Chan

  Our Fusion Middleware team has changed the Premier Support dates for Oracle Application Server 10gR2 (10.1.2.x).  The new dates are published here:Lifetime Support Policy: Oracle Fusion Middleware Products (PDF, 315 K)Premier Support for Oracle Application Server 10gR2 was originally slated to end in December 2010.  We discussed the implications for E-Business Suite Release 11i and 12 environments in this article:Premier Support for Oracle Application Server 10g ends December 2010

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• Oracle Supply Chain Sessions at Collaborate 2010

  - by Paul Homchick

  Oracle SCM executives will be presenting more than thirty sessions at the Collaborate 2010 Oracle Users' Group Conference in Las Vegas, Nevada, April 18-22.Charles Phillips, President of Oracle will give a keynote address on Monday "Transforming Customer Value -- Delivering Highest Customer Service."A list of the Oracle SCM sessions to be presented at Collaborate 2010 is presented after the break...

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• KBACE Technologies Talks About Oracle Tutor Customer Benefits

  Maryellen Papelian, Education Practice Lead at KBACE Technologies and Russell Handley, Director of Tutor Marketing at Oracle explain what Oracle Tutor is, how customers use Oracle Tutor to document business processes, and how Oracle Tutor provides both content and software tools to easily create and maintain business process documents.

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• Oracle SOA Partner Community Forum Lisbon, Portugal - 21/Apr/10

  - by Claudia Costa

    We would like to invite you to attend our SOA Partner Community Forum that will be in held in Lisbon, April 21, 2010 The Oracle SOA Partner Community Forum is a wonderful opportunity to: Meet with Oracle SOA and BPM Product management Exchange thoughts and knowledge with SOA and BPM experts Learn from successful SOA implementation Network within the Oracle SOA Partner Community During this highly informative event you can learn about partner success stories, participate in an array of breakout sessions, exchange information with other partners and enjoy a vibrant panel discussion. Places are limited, so register today. Registration only takes a few minutes and it is free of charge. By registration you will confirm that you will attend to the event. Seminar is free. In the event that you cancel your registration after April 16th 2010 Oracle may request that you will pay late cancellation fee of € 150. Please visit our website for further information. Alternatively, if you require assistance or have any queries please contact Jürgen Kress. Agenda 10:00     Welcome & Introduction 10:15     SOA Cloud presentation 11:15     SOA Partner Sales Campaign 12:30     Lunch break 13:15     Partner Reference Case 14:15     BPMN 2.0 15:00     Cocktail reception   Become a member of the SOA Partner Community - free of charge! Please first login at http://partner.oracle.com and then visit: http://www.oracle.com/goto/emea/soaThe goal of the SOA Partner Community is to provide you with the latest information on Oracle's SOA and BPM offerings and to facilitate the exchange of experience around Oracle SOA between community members.   The SOA Partner Community keeps you informed about: ·         News & Events ·         Product Information ·         Education & Certification ·         Analyst Report ·         Marketing & Sales ·         Monthly SOA Newsletter ·         Monthly SOA Webcast ·         SOA Community Forum ------------------------------------------------   Location: Lagoas Park Hotel 2740-245, Porto Salvo, Oeiras  

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• Vodacom Call Center Management on the NetBeans Platform

  - by Geertjan

  If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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• Who's Who - Oracle Certification Email Contacts

  - by Paul Sorensen

  The Oracle Certification Program has several email aliases that you can use depending on what you need to accomplish. In this short video, Harold Green shows you how to contact those who can best help you:WATCH VIDEO (1:54) QUICK LINKS:[email protected][email protected]@oracle.com

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• Adaptive Case Management – Exposing the API – part 1 by Roger Goossens

  - by JuergenKress

  One of the most important building blocks of Adaptive Case Management is the ACM API. At one point or another you’re gonna need a way to get information (think about a list of stakeholders, available activities, milestones reached, etc.) out of the case. Since there’s no webservice available yet that exposes the internals of the case, your only option right now is the ACM API. ACM evangelist Niall Commiskey has put some samples online to give you a good feeling of the power of the ACM API. The examples show how you can access the API by means of RMI. You first need to obtain a BPMServiceClientFactory that gives access to the important services you’ll mostly be needing, i.e. the IBPMUserAuthenticationService (needed for obtaining a valid user context) and the ICaseService (the service that exposes all important case information). Now, obtaining an instance of the BPMServiceClientFactory involves some boilerplate coding in which you’ll need the RMI url and user credentials: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: ACM,API,Adaptive Case Management,Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

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• Welch's Juices-up Its Inventory Management with Oracle Supply Chain

  - by [email protected]

  Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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• Welch's Juices-up Its Inventory Management with Oracle Supply Chain

  - by [email protected]

  Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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• Welch's Juices-up Its Inventory Management with Oracle Supply Chain

  - by [email protected]

  Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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• What's So Smart About Oracle Exadata Smart Flash Cache?

  - by kimberly.billings

  Want to know what's so "smart" about Oracle Exadata Smart Flash Cache? This three minute video explains how Oracle Exadata Smart Flash Cache helps solve the random I/O bottleneck challenge and delivers extreme performance for consolidated database applications. Exadata Smart Flash Cache is a feature of the Sun Oracle Database Machine. With it, you get ten times faster I/O response time and use ten times fewer disks for business applications from Oracle and third-party providers. Read the whitepaper for more information. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• New AutoVue Movies Available at the Oracle AutoVue Channel!

  - by Gerald Fauteux

  There are 4 new movies available at the Oracle AutoVue Channel. Three of these latest AutoVue movies demonstrate how AutoVue can be used in various processes, in the Electronic and High tech  sector. The fourth shows how AutoVue can be used on an iPad using Oracle Virtual Desktop Infrastructure (OVDI) They are: Improving the Design Process with AutoVue in the Electronics & High Tech Industry  Watch it now (7:17)  Improving Manufacturing and Assembly with AutoVue in the Electronics & High Tech Industry Watch it now (7:55)  Improving Supply Chain Management with AutoVue in the Electronics & High Tech Industry Watch it now (4:42)  Mobile Asset Management on the iPad With AutoVue and Oracle Virtual Desktop Infrastructure (OVDI) Watch it now (3:52)  See all the Movies available at the Oracle AutoVue Channel!

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• Oracle allo SMAU 2012 - La strategia CRM e l’approccio alla Customer Experience: perchè le aziende devono servire diversamente i propri clienti.

  - by Silvia Valgoi

  Lo scorso 18 Ottobre Oracle è stata presente all'edizione milanese di SMAU 2012 all'interno della Apps & Cloud Arena. Invitata da AISM (Associazione italiana marketing) Oracle  ha avuto l’opportunità di partecipare attivamente con un intervento all’interno dell’area tematica “Gestire efficacemente i propri clienti attraverso le applicazioni di Customer Relationship Management”. Le molte persone presenti hanno potuto ascoltare dove, secondo Oracle, si genera reale differenziazione del brand – al di là dei processi ormai consolidati di marketing , vendita e servizio al cliente – e dove si posiziona il nuovo valore per il business. Se non hai potuto partecipare guarda qui la presentazione di Oracle. Per maggiori informazioni: Silvia Valgoi

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• Oracle Application Express (APEX) - Slides & Webcast replay

  - by Alex Blyth

  G'day everyone Thanks to those who attended yesterdays webcast on Oracle Application Express (APEX). A big thanks to Andrew Clarke for presenting on of Oracle's best kept secrets. You can download the slides here and the replay here.4. Oracle Application Express (APEX)View more presentations from Oracle Australia. Next time, Yasin Mohammed will talk to us about all things "Flashback". Details about this session will be posted in the next day or so. Regards Alex

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• ATG Live Webcast Nov. 15th: Best Practices for Using EBS SDK for Java with Oracle ADF

  - by Bill Sawyer

  Oracle E-Business Suite delivers functionality for handling the core business of your organization. This webcast provides best practices for how to use Oracle Application Development Framework (Oracle ADF) with the Oracle E-Business Suite SDK for Java.  Topics include: Session management with ADF Handling security Embedding ADF regions in OA Framework pages Best practices and more Date:               Thursday, November 15, 2012Time:              8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Sara Woodhull, Principal Product Manager, E-Business Suite ATG                         Juan Camilo Ruiz, Principal Product Manager, ADF Webcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:    Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103192To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  591862924 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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• Policy Implementation is Damaging Organizations: Economist Intelligence Unit

  - by michael.seback

  Read new research revealing the hidden risks of inefficient policy implementation The frenetic pace of regulatory and legislative change means public and private sector organizations must continuously update internal policies - in particular, as associated with decision making and disbursements. Yet with policy management efforts alarmingly under-resourced and under-funded, the risk and cost of non-compliance - and their associated implications - are growing daily. To find out how inefficient policy management could be putting your business at risk, read your complimentary copy of the full EIU paper - Enabling Efficient Policy Implementation - today.

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• Best Practices of Performance Management Plan (PMP)

  - by Robert Story

  Upcoming WebcastTitle: Best Practices of Performance Management Plan (PMP)Date: April 22, 2010Time: 11 AM EST / 8 AM PST / 8.30 PM IST  Product Family: EBS HRMS SummaryThis webcast will cover the best practices of Performance Management Plan(PMP) in very common scenarios. The best practices will address major issues around plan dates, new hire, manager transfer and related events. The session will also cover HRMS Patching Strategy, Key References and various customer communication channels.A short, live demonstration (only if applicable) and question and answer period will be included.Click here to register for this session....... ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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• Partner Blog Series: PwC Perspectives - "Is It Time for an Upgrade?"

  - by Tanu Sood

  Is your organization debating their next step with regard to Identity Management? While all the stakeholders are well aware that the one-size-fits-all doesn’t apply to identity management, just as true is the fact that no two identity management implementations are alike. Oracle’s recent release of Identity Governance Suite 11g Release 2 has innovative features such as a customizable user interface, shopping cart style request catalog and more. However, only a close look at the use cases can help you determine if and when an upgrade to the latest R2 release makes sense for your organization. This post will describe a few of the situations that PwC has helped our clients work through. “Should I be considering an upgrade?” If your organization has an existing identity management implementation, the questions below are a good start to assessing your current solution to see if you need to begin planning for an upgrade: Does the current solution scale and meet your projected identity management needs? Does the current solution have a customer-friendly user interface? Are you completely meeting your compliance objectives? Are you still using spreadsheets? Does the current solution have the features you need? Is your total cost of ownership in line with well-performing similar sized companies in your industry? Can your organization support your existing Identity solution? Is your current product based solution well positioned to support your organization's tactical and strategic direction? Existing Oracle IDM Customers: Several existing Oracle clients are looking to move to R2 in 2013. If your organization is on Sun Identity Manager (SIM) or Oracle Identity Manager (OIM) and if your current assessment suggests that you need to upgrade, you should strongly consider OIM 11gR2. Oracle provides upgrade paths to Oracle Identity Manager 11gR2 from SIM 7.x / 8.x as well as Oracle Identity Manager 10g / 11gR1. The following are some of the considerations for migration: Check the end of product support (for Sun or legacy OIM) schedule There are several new features available in R2 (including common Helpdesk scenarios, profiling of disconnected applications, increased scalability, custom connectors, browser-based UI configurations, portability of configurations during future upgrades, etc) Cost of ownership (for SIM customers)\ Customizations that need to be maintained during the upgrade Time/Cost to migrate now vs. waiting for next version If you are already on an older version of Oracle Identity Manager and actively maintaining your support contract with Oracle, you might be eligible for a free upgrade to OIM 11gR2. Check with your Oracle sales rep for more details. Existing IDM infrastructure in place: In the past year and half, we have seen a surge in IDM upgrades from non-Oracle infrastructure to Oracle. If your organization is looking to improve the end-user experience related to identity management functions, the shopping cart style access request model and browser based personalization features may come in handy. Additionally, organizations that have a large number of applications that include ecommerce, LDAP stores, databases, UNIX systems, mainframes as well as a high frequency of user identity changes and access requests will value the high scalability of the OIM reconciliation and provisioning engine. Furthermore, we have seen our clients like OIM's out of the box (OOB) support for multiple authoritative sources. For organizations looking to integrate applications that do not have an exposed API, the Generic Technology Connector framework supported by OIM will be helpful in quickly generating custom connector using OOB wizard. Similarly, organizations in need of not only flexible on-boarding of disconnected applications but also strict access management to these applications using approval flows will find the flexible disconnected application profiling feature an extremely useful tool that provides a high degree of time savings. Organizations looking to develop custom connectors for home grown or industry specific applications will likewise find that the Identity Connector Framework support in OIM allows them to build and test a custom connector independently before integrating it with OIM. Lastly, most of our clients considering an upgrade to OIM 11gR2 have also expressed interest in the browser based configuration feature that allows an administrator to quickly customize the user interface without adding any custom code. Better yet, code customizations, if any, made to the product are portable across the future upgrades which, is viewed as a big time and money saver by most of our clients. Below are some upgrade methodologies we adopt based on client priorities and the scale of implementation. For illustration purposes, we have assumed that the client is currently on Oracle Waveset (formerly Sun Identity Manager).   Integrated Deployment: The integrated deployment is typically where a client wants to split the implementation to where their current IDM is continuing to handle the front end workflows and OIM takes over the back office operations incrementally. Once all the back office operations are moved completely to OIM, the front end workflows are migrated to OIM. Parallel Deployment: This deployment is typically done where there can be a distinct line drawn between which functionality the platforms are supporting. For example the current IDM implementation is handling the password reset functionality while OIM takes over the access provisioning and RBAC functions. Cutover Deployment: A cutover deployment is typically recommended where a client has smaller less complex implementations and it makes sense to leverage the migration tools to move them over immediately. What does this mean for YOU? There are many variables to consider when making upgrade decisions. For most customers, there is no ‘easy’ button. Organizations looking to upgrade or considering a new vendor should start by doing a mapping of their requirements with product features. The recommended approach is to take stock of both the short term and long term objectives, understand product features, future roadmap, maturity and level of commitment from the R&D and build the implementation plan accordingly. As we said, in the beginning, there is no one-size-fits-all with Identity Management. So, arm yourself with the knowledge, engage in industry discussions, bring in business stakeholders and start building your implementation roadmap. In the next post we will discuss the best practices on R2 implementations. We will be covering the Do's and Don't's and share our thoughts on making implementations successful. Meet the Writers: Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Praveen Krishna is a Manager in the Advisory Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC.  She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years.

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• Oracle Solaris at the OpenStack Summit in Atlanta

  - by Glynn Foster

  I had the fortune of attending my 2nd OpenStack summit in Atlanta a few weeks ago and it turned out to be a really excellent event. Oracle had many folks there this time around across a variety of different engineering teams - Oracle Solaris, Oracle ZFSSA, Oracle Linux, Oracle VM and more. Really great to see continuing momentum behind the project and we're very happy to be involved. Here's a list of the highlights that I had during the summit: The operators track was a really excellent addition, with a chance for users/administrators to voice their opinions based on experiences. Really good to hear how OpenStack is making businesses more agile, but also equally good to hear about some of the continuing frustrations they have (fortunately many of them are new and being addressed). Seeing this discussion morph into a "Win the enterprise" working group is also very pleasing. Enjoyed Troy Toman's keynote (Rackspace) about designing a planet scale cloud OS and the interoperability challenges ahead of us. I've been following some of the discussion around DefCore for a bit and while I have some concerns, I think it's mostly heading in the right direction. Certainly seems like there's a balance to strike to ensure that this effects the OpenStack vendors in such a way as to avoid negatively impacting our end users. Also enjoyed Toby Ford's keynote (AT&T) about his desire for a NVF (Network Function Virtualization) architecture. What really resonated was also his desire for OpenStack to start addressing the typical enterprise workload, being less like cattle and more like pets. The design summit was, as per usual, pretty intense for - definitely would get more value from these if I knew the code base a little better. Nevertheless, attended some really great sessions and got a better feeling of the roadmap for Juno. Markus Flierl gave a great presentation (see below) at the demo theatre for what we're doing with OpenStack on Oracle Solaris (and more widely at Oracle across different products). Based on the discussions that we had at the Oracle booth, there's a huge amount of interest there and we talked to some great customers during the week about their thoughts and directions in this respect. Undoubtedly Atlanta had some really good food. Highlights were the smoked ribs and brisket and the SweetWater brewing company. That said, I also loved the fried chicken, fried green tomatoes and collared greens, and wonderful hosting of "big momma" at Pitty Pat's Porch. Couldn't quite bring myself to eat biscuits and gravy in the morning though. Visiting the World of Coca-Cola just before flying out. A total brain washing exercise, but very enjoyable. And very much liked Beverly (contrary to many other opinions on the internet) - but then again, I'd happily drink tonic water every day of the year... Looking forward to Paris in November!

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• New Partner Certifications at Oracle

  - by Paul Sorensen

  Oracle University and the Oracle Partner Network have teamed to develop a series of partner-focused certifications called the Oracle Certified Specialist (OCS). In this new video from Oracle University, Paul Sorensen provides an overview of these new offerings;WATCH VIDEO (5:37)

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• Password Management for Oracle WebLogic customers

  - by Anthony Shorten

  One of the most common requests for enhancements I get across my desk is that customers wish to allow end users to change their passwords from our products. Now, typically password management is not in the realm of individual applications but it is an infrastructure requirement, so we don't usually add this to our roadmaps by default. The issue is that with the vast range of security stores that can be used with our product line across the Web Application Servers we support, it is almost impossible to come up with a generic enough API to work across them. If you have a specific security store on a specific Web Application Server platform then there are simpler solutions. There are a number of ways of implementing this without providing functionality specific functionality: Oracle sells Identity Management software that offers common API's to manage passwords. You can purchase those products and link to the password change dialog in those products using Navigation Keys. If you are a customer using Oracle WebLogic, then there is a sample JSP's that can be linked to provide this functionality under Oracle TechNet (registration required) under Code Samples (project S20). These can be added as a Navigation Key to complete the functionality. This will allow end users to manage their own passwords. Obviously these are all samples and should be treated as customizations when you implement them. If you wish to understand Navigation Keys, then look at the Oracle Utilities Application Framework Integration Guidelines (Doc Id: 789060.1) available from My Oracle Support.

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