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  • New in Production: Fusion CRM Implementation Specialist Exams!

    - by Richard Lefebvre
    Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates. Oracle Fusion Customer Relationship Management 11g Sales Essentials Exam (1Z0-456) – now in Production! ·               All Beta exam participants will receive their exam scores as of September 24, 2012. ·               The successful candidates will receive their certificates starting mid-October, 2012. Contact Us Please direct any inquiries you may have to Oracle Partner Enablement team at [email protected].

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  • Microsoft dévoile Dynamics AX 2012 R2, la prochaine évolution majeure de sa plateforme ERP sortira le 1er décembre

    Microsoft dévoile Dynamics AX 2012 R2 la prochaine évolution majeure de son outil ERP sortira le 1er décembre À l'occasion de la Dynamics AX Technical Conference 2012, Microsoft a présenté Dynamics AX 2012 R2, la prochaine évolution majeure de sa solution ERP (Enterprise Resource Planning). Cette version mettra à la disposition des clients dans 36 pays du monde (dont 11 nouveaux pays) des nouvelles fonctionnalités et outils dont ils ont besoin pour être plus agiles et améliorer leur gestion centralisée. Dynamics AX 2012 R2 a été développé essentiellement autour d'une meilleure prise en charge des capacités de chaque secteur d'activité. Ainsi, les entreprises industrielles auront de...

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  • Take Complete Image of CRM Server Application

    - by nicorellius
    I have heard of snapshots or ghost images like this. But I have never used this kind of tool to actually clone a piece of hard drive. I think Norton Partition Magic can do something like this as well, but haven't tried it. So my question is this: How can I duplicate a CRM server application exactly so that I can transfer it to another system? I have a CRM server running LAMP (Linux, Apache, MySQL, and PHP) and I urgently need to transfer these data to another system without actually installing, configuring the dependencies and then doing the same for the software itself. Has anyone done this or does anyone know how to do this?

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  • Alaska Airlines Takes Off with Siebel Loyalty and Marketing

    - by tony.berk
    Who likes junk mail? Not me! But I don't mind targeted messages that are relevant to me. Alaska Airlines greatly improved their ability to be more personal with their customers by replacing a legacy mainframe loyalty system with Siebel Loyalty and Siebel Marketing. Which means, as an Alaska Airlines customer, I get less junk mail! With improved access to customer profile information in Siebel, Alaska Airlines presents targeted, relevant offers on their website and via email. At the same time, Alaska Airlines has reduced their speed-to-market with promotions by 150 percent and can now implement new partner marketing programs twice as fast. Finally, as Steve Jarvis, VP of Marketing, Sales and Customer Experience at Alaska Airlines, points out in the video, Alaska Airlines can now reach all 22 million of their annual passengers, not just the 10% who were in the legacy loyalty system. To see other customer success stories, visit Siebel CRM Success. Click here to learn more about Oracle's CRM products.

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  • Learn How to Deliver a Superior Customer Experience

    - by steve.diamond
    That's right. Irene Ng, internationally acclaimed Oracle Web TV superstar, is hitting the Web airwaves again with a highly informative webcast! Tune in to hear Irene interview Steve Fearon, Oracle Vice President of CRM, Europe, Middle East and Africa, and explore how traditional CRM is converging with social networking and mobile technologies to deliver superior customer experiences that drive increased revenue and customer advocacy. And for you folks on the U.S. West Coast who REALLY like to get a jump on your day, we've got even better news. This Web TV event is taking place on June 17th at 2:00 a.m. Pacific time. But remember that for our friends in Central Europe, that is 11:00 a.m. CET. But we'll all be able to view a replay of this Webcast for those of us not awake for the original airing. So sign up now.

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  • Innovare e creare valore si può ancora fare?

    - by Silvia Valgoi
    In un momento in cui parole come social networking, Web 2.0, e-commerce, mobilità e multicanalità, cloud computing sono sulla bocca di tutti abbiamo deciso di fermare questo turbinio di bla, bla, bla e prenderci del tempo per condividerne con voi significati ed opportunità. Questi sono gli obiettivi del Sales & Marketing Summit che si terrà il prossimo 28 marzo 2012: Conoscere in anteprima Oracle Fusion CRM, la soluzione di nuova generazione per migliorare e incrementare l'efficacia dei processi di Vendita e Marketing. Scoprire come costruire i processi più innovativi di Customer Experience. Incontrare i nostri esperti e sperimentare le nuove soluzioni di Oracle grazie alle Sessioni Interattive dedicate a Fusion CRM e alla Customer Experience. Confrontarti e condividere idee per innovare   Ti aspettiamo!

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  • A "First" at Oracle OpenWorld

    - by Kathryn Perry
    A guest post by Adam May, Director, Fusion CRM, Oracle Applications Development There are always firsts at OpenWorld. These firsts keep the conference fresh and are the reason people come back year after year. An important first this year is our Fusion CRM customers who are using the product and deriving real benefit from Fusion CRM. Everyone can learn from and interact with them -- including us!  We love talking to customers, especially those who are using our solutions in unexpected ways because they challenge us! At previous OpenWorlds, we presented our overall Fusion vision and our plans for Fusion CRM. Those presentations helped customers plan their strategies and map out their new release uptakes. Fast forward to March of this year when the first Fusion CRM customer went live. Since then we've watched the pace of go-lives accelerate every single month. Now we're at the threshold of another OpenWorld -- with over 45,000 attendees, 2,500 sessions and LOTS of other activities. To avoid having our customers curl into a ball with sensory overload, we designed a Focus On Document to outline the most important Fusion CRM activities. Here are some of the highlights: Anthony Lye's "Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap" on Monday at 3:15 p.m. The CRM Pavilion, open in Moscone West from Monday through Wednesday; features our strategic Fusion CRM partners and provides live demonstrations of their capabilities General Session: "Oracle Fusion CRM--Improving Sales Effectiveness, Efficiency, and Ease of Use" on Tuesday at 11:45 a.m.; features Anthony Lye and Deloitte "Meet the Fusion CRM Experts" on Tuesday at 5:00 p.m.; this session gives customers the opportunity to interact one-on-one with Fusion experts divided into eight categories of expertise CRM Social Reception on Tuesday from 6-8 p.m.; there's no better way to spend the early evening than discussing Fusion CRM with Oracle experts and strategic partners over appetizers and drinks Wednesday night is Oracle's Customer Appreciation event; enjoy Pearl Jam, Kings of Leon, etc. beginning at 7:30 p.m. at Treasure Island Be sure to drink plenty of water before sleeping Wednesday night and don't stay out too late because we have lots of great content on Thursday; at the top of the list is "Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement" at 11:15 a.m. We hope you have a fantastic experience at OpenWorld 2012! And here's a little video treat to whet your appetite: http://www.youtube.com/user/FusionAppsAtOracle

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  • Dynamics AX 2009 Report: LabelPosition above does not work?

    - by Sam
    I'm just in the process of changing the SalesInvoice Report. One thing I'm trying to do is show the label of some items not left of the item value but above it instead. Seems easy enough: just change the LabelPosition (for example from CustInvoiceJour_InvoiceId) setting from "left" to "above" and voila: the label has vanished. It is just shown nowhere at all. Strange. I would have expected the label to show up, well, above the content. Not to vanish. Am I missing something (there is no label height to set), or is this functionality broken?

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  • Dynamics AX 2009 - Modify insert into smmActivities from ProjTableWizard?

    - by core
    I am an AX newbie, and I need to make a modification to the ProjTableWizard form code and have not been able to locate where I need to make the change. Essentially what I need to do is modify the part of the Wizard process when creating a sub-project. I need to figure out how a line is inserted into the smmActivities table, so that I can modify the “Activity Purpose” field (prefix it with the Activity Purpose of its parent Project from the ProjTable Form) following the “Finish” button click on the ProjTableWizard form. So far I have been unable to figure out how the ProjTableWizard form is triggering this insert into smmActivities (and how the Purpose field is being populated from the Wizard). Any help would be greatly appreciated! Thanks

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  • Is it safe to Update and/or Insert records into an accounting software's database? (Pastel Evolution)

    - by user1020317
    Our CRM system can post transactions to our accounts software (Pastel Evolution), but it doesn't perform the required currency conversion. Both systems have different "base" currencies (because of our location), so the figure thats sent to Pastel evolution is right, but it is reflected in the wrong currency. The CRM uses an ODBC connection to post figures to Evolution. I can make a tool which sits between the two systems which can update and/or insert the transactions into Pastel, by mimicking what the CRM would have done if it was doing the POST. Is it safe for me to mimic and/or update these transactions directly in the Pastel database? Is it common for important validation to be performed in the ODBC layer, and if so, can I tap into an applications ODBC, or is there a custom driver built by the CRM to communicate with the DB?

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  • Integrating Dynamics CMS with Sharepoint ASCX SecurityException Issue

    - by Gavin
    Hi, I've an ASCX control (WebParts aren't used in this solution) which interrogates CMS 4's data via the API provided by Microsoft.Crm.Sdk and Microsoft.Crm.SdkTypeProxy. The solution works until it's deployed to Sharepoint. Initially I received the following error: [SecurityException: That assembly does not allow partially trusted callers.] MyApp.SharePoint.Web.Applications.MyAppUtilities.RefreshUserFromCrm(String login) +0 MyApp.SharePoint.Web.Applications.MyApp_LoginForm.btnLogin_Click(Object sender, EventArgs e) +30 System.Web.UI.WebControls.Button.OnClick(EventArgs e) +111 Then I tried wrapping the calling code in the ASCX with SPSecurity.RunWithElevatedPrivileges: SPSecurity.RunWithElevatedPrivileges(delegate() { // FBA user may not exist yet or require refreshing MyAppUtilities.RefreshUserFromCrm(txtUser.Text); }); But this resulted in the following error: [SecurityException: Request for the permission of type 'Microsoft.SharePoint.Security.SharePointPermission, Microsoft.SharePoint.Security, Version=12.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c' failed.] MyApp.SharePoint.Web.Applications.MyApp_LoginForm.btnLogin_Click(Object sender, EventArgs e) +0 System.Web.UI.WebControls.Button.OnClick(EventArgs e) +111 When I elevate the trust level in the Sharepoint site to full everything works fine, however I need to come up with a solution that uses minimal trust (or a customised minimal trust). I'm also trying to stay clear of adding anything to the GAC. Any ideas? I assume the issue is occuring when trying to call functionality from Microsoft.Crm.* Thanks in advance for any help anyone can provide. Cheers, Gavin

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  • Latest News on Service, Field Service and Depot Repair Products

    - by LuciaC
    Service and Depot Repair Customer Advisory Boards (CAB) In November 2012 the Service and Depot Repair CAB joined together for a combined meeting at Oracle HQ in Redwood Shores, California to discuss all the latest news in the Oracle Service, Field Service and Depot Repair products.  Over four days attendees shared their experiences with implementing and using these EBS CRM products and heard details of recent enhancements and future product plans direct from Development. You can access all the Oracle presentations via Doc ID 1511768.1.  Here are just some of the highlights: Field Service: Next Generation Dispatch Center Endeca Integration Case Study: Oracle Sun Field Service implementation. Mobile Field Service: New capabilities for technician-facing applications Service: Integration with Oracle Projects New Teleservice enhancements Spares Management: Supplier Warranty External Repair Execution Oracle Knowledge (Inquira) Introduction for Service Organizations If you weren't at the CAB, take a look at these presentations for great information about what's new and what's coming up in these products. 12.1.3++ Features for Field Service, Mobile Field Service, Spares Management, FSTP & Advanced Scheduler In June 2012 the R12.1.3++ patches were released for Field Service, Mobile Field Service, FSTP and Advanced Scheduler.  These patches contain new and updated functionality for these CRM Service suite modules.  New functionality includes: Field Service/FSTP/MFS: Support for Transfer Parts across subinventories in different organizations Validation to ensure Installed Item matches Returned Item MFS Wireless - Support fro Special Address Creation MFS Wireless - Enhanced Debrief Flow Advanced Scheduler Scheduler UI - Display of Spares Sourcing Information Auto Commit (Release) Tasks by Territory Dispatch Center UI - Display Spare Parts Arrival Information Spares Management Enhancements to the Task Reassignment Process Enhancements to the Parts Requirements UI Supply Chain Enhancements to allow filtering of ship methods from source location by distance. Check the following notes for more details and relevant patch numbers:Doc ID 1463333.1 - Oracle Field Service Release Notes, Release 12.1.3++Doc ID 1452470.1 - Field Service Technician Portal 12.1.3++ New FeaturesDoc ID 1463066.1 - Oracle Advanced Scheduler Release Notes, Release 12.1.3++ Doc ID 1463335.1 - Oracle Spares Management Release Notes, Release 12.1.3++ Doc ID 1463243.1 - Oracle Mobile Field Service Release Notes, Release 12.1.3++

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  • magento integration with erp and crm

    - by anwar
    hi everyone iam having a question on magento and want the information on how to integrate Magento with ERP and CRM and which are erp's and crm's which is best integrated with Magento and how easy it is to do this integration. thankyou for your help in advance

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  • Looking ahead at 2011-with Gartner

    - by andrea.mulder
    Speaking of forecasting the future. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. While Gartner's predictions are not specific to CRM, you just cannot help but notice some of the common themes in store for 2011. The top 10 strategic technologies for 2011 include: Cloud Computing Mobile Applications and Media Tablets Social Communications and Collaborations Video Next Generation Analytics Social Analytics Context-Aware Computing Storage Class Memory Ubiquitous Computing Fabric-Based Infrastructure and Computers

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  • New Executive Q&As on Oracle's Social Services Solution

    - by michael.seback
    According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

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  • Rolling Back Microsoft CRM during testing

    - by npeterson
    Process related question: Currently we have a multi-tenant installation of MS CRM 4.0 on three servers, Dev, Test, and Live. We are actively working on customizing one of the tenants, but the others are static. During user testing, we often find it necessary to 'start fresh' in one of the tenants. Is it better to try and delete out the changes from the tenant (created accounts, leads, etc), or just revert the database to a backup from before the testing started? Is there compelling reasons why bulk delete is not advisable for MSCRM or that reverting the database frequently could cause issue?

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  • Sortie de Microsoft Dynamics NAV 2009 R2, le nouvel ERP de Microsoft pour les PME propose un outil de visualisation très simple et innovant

    Microsoft Dynamics NAV 2009 R2 Le nouvel ERP de Microsoft pour les PME propose un outil de visualisation simple et innovant La gamme des solutions d'entreprise de Microsoft est très complète. Tout comme pour ses licences d'utilisation, il est très facile de s'y perdre. Mais l'avantage de cette gamme réside dans le fait qu'elle couvre nombre de besoins des enterprises. Sa gamme d'ERP (ou PGI pour Progiciel de gestion intégré) ne fait pas exception. Issu de la gamme Dynamics (qui compte également deux CRM), le dernier ERP de Microsoft Dynamics NAV 2009 R2 est la version qui vise les entreprises de 20 à 1...

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  • PHP Script Won't Run - Apache2/MySQL Servers Running, PHP Installed - Ubuntu 10.04

    - by nicorellius
    I am trying to install a CRM on a Linux (Ubuntu 10.04) laptop to do some testing. Installing the current versions of Apache, MySQL and PHP, and getting the CRM to run is easy. It's when I try to go backwards and run it on a previous set of versions I run into problems. This is what I have done: I have installed Apache 2.2.14, MySQL 5.0.83, and PHP 5.2.8. When I type something like mysql --version I get back what I would expect: version and distribution info. The same goes for Apache2 and PHP. The Apache server is running and so is mysqld. So when I go to my browser and look at http://localhost/<CRM dir>/install.php Firefox offers to open the PHP file or save it, as if it doesn't recognize the file. What should happen is that I should get a welcome page and the installation wizard for this CRM distribution should start. I have tried so many different things I probably screwed up something along the way. I have restarted the servers over and over, and even recompiled the versions of MySQL and PHP with no problems. I am hoping I am overlooking something simple because I am lost. Any help is appreciated.

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  • How to fo fluid dynamics like Where's My Water?

    - by Edgar Miranda
    There is a game on the app store called "Where's My Water" that is really fun and uses fluid dynamics in it's gameplay. You can check out a video of the game play here... http://www.youtube.com/watch?v=UnFFWnwOohk. You use your finger to remove dirt from the screen, and then the water just flows to the new area. Anyone know what engine this was made in and how they where able to get the fluid dynamics in there? I'm using the Corona SDK for mobile development and want to do something similar like this (a game with fluid dynamics).

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  • How to do fluid dynamics like “Where's My Water”?

    - by Edgar Miranda
    There is a game on the app store called "Where's My Water" that is really fun and uses fluid dynamics in its gameplay. You can check out a video of the gameplay... You use your finger to remove dirt from the screen, and then the water just flows to the new area. Anyone knows what engine this was made in and how they where able to get the fluid dynamics in there? I'm using the Corona SDK for mobile development and want to do something similar like this (a game with fluid dynamics).

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  • Summing of total with dynamics rows coming external datasource

    - by Gainster
    I am using Excel 2010 and retrieving data from SQL analysis service. When I refresh the data from Excel, the rows all refresh as they are bound to an external datasource. I am adding a separate column with a formula to sum the totals. With an increment or decrement of these rows, the alignment of custom columns goes out. How can I resolve this problem that summing of values become dynamic with adding and removal of rows?

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