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• mysql - check if data exists across multiple tables

  - by Dd Daym

  I am currently running this query inside MySQL to check if the specified values exists within the table associated with them. SELECT COUNT(artist.artist_id), COUNT(album.album_id), COUNT(tracks.track_id) FROM artist, album, tracks WHERE artist.artist_id = 320295 OR album.album_id = 1234 OR tracks.track_id = 809 The result I get from running this query is all 1, meaning that all the statements after the WHERE clause is true. To further check the query's reliability, I changed the tracks.track_ = 809 to 802, which I know does not match. However the results displayed are still all 1, meaning that they were all successfully matched even when I purposefully inserted a value which would not have matched. How do I get it to show 1 for a match and 0 for no matches within the same query? EDIT: I have inserted an image of the query running

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• Inter-rater agreement (Fleiss' Kappa, Krippendorff's Alpha etc) Java API?

  - by adam

  I am working on building a Question Classification/Answering corpus as a part of my masters thesis. I'm looking at evaluating my expected answer type taxonomy with respect to inter-rater agreement/reliability, and I was wondering: Does anybody know of any decent (preferably free) Java API(s) that can do this? I'm reasonably certain all I need is Fleiss' Kappa and Krippendorff's Alpha at this point. Weka provides a kappa statistic in it's evaluation package, but I think it can only evaluate a classifier and I'm not at that stage yet (because I'm still building the data set and classes). Thanks.

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• SQL Server Replication

  - by Serge

  I have a device that continuously collects data and stores it on a local database. I would like to also replicate that data to a second computer over the network every 10 seconds to ensure data reliability. Should I use transaction replication to achieve this? What if the network connection is temporarily unavailable, will the replication service automatically transmit all the backlogged data once the connection is restored? Can the computer that collects the data be SQL Server Compact or does it have to be at least Workgroup edition to be a Publisher. The second PC will run SQL Server Express and would be a subscriber. Thanks.

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• ADNOC talks about 50x increase in performance

  - by KLaker

  If you are still wondering about how Exadata can revolutionise your business then I would recommend watching this great video which was recorded at this year's OpenWorld. First a little background...The Abu Dhabi National Oil Company for Distribution (ADNOC) is an integrated energy company that was founded in 1973. ADNOC Distribution markets and distributes petroleum products and services within the United Arab Emirates and internationally. As one of the largest and most innovative government-owned petroleum companies in the Arab Gulf, ADNOC Distribution is renowned and respected for the exceptional quality and reliability of its products and services. Its five corporate divisions include more than 200 filling stations (a number that is growing at 8% annually), more than 150 convenience stores, 10 vehicle inspection stations, as well as wholesale and retail sales of bulk fuel, gas, oil, diesel, and lubricants. ADNOC selected Oracle Exadata Database Machine after extensive research because it provided them with a single platform that can run mixed workloads in a single unified machine: "We chose Oracle Exadata Database Machine because it.offered a fully integrated and highly engineered system that was ready to deploy. With our infrastructure running all the same technology, we can operate any type of Oracle Database without restrictions and be prepared for business growth," said Ali Abdul Aziz Al-Ali, IT division manager, ADNOC Distribution. ".....we could consolidate our transaction processing and business intelligence onto one platform. Competing solutions are just not capable of doing that." - Awad Ahmed Ali El-Sidiq, Senior Database Administrator, ADNOC Distribution In this new video Awad Ahmen Ali El Sidddig, Senior DBA at ADNOC, talks about the impact that Exadata has had on his team and the whole business. ADNOC is using our engineered systems to drive and manage all their workloads: from transaction systems to payments system to data warehouse to BI environment. A true Disk-to-Dashboard revolution using Engineered Systems. This engineered approach is delivering 50x improvement in performance with one queries running 100x faster! The IT has even revolutionised some of their data warehouse related processes with the help of Exadata and now jobs that were taking over 4 hours now run in a few minutes.  To watch the video click on the image below which will take you to our Oracle YouTube page: (if the above link does not work, click here: http://www.youtube.com/watch?v=zcRpxc6u5Ic) Now that queries are running 100x faster and jobs are completing in minutes not hours, what is next for the IT team at ADNOC? Like many of our customers ADNOC is now looking to take advantage of big data to help them better align their business operations with customer behaviour and customer insights. To help deliver this next level of insight the IT team is looking at the new features in Oracle Database 12c such as the new in-memory feature to deliver even more performance gains.  The great news is that Awad Ahmen Ali El Sidddig was awarded DBA of the Year - EMEA within our Data Warehouse Global Leaders programme and you can see the badge for this award pop-up at the start of video. Well done to everyone at ADNOC and thanks for spending the time with us at OOW to create this great video.

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• New Netra SPARC T3 Servers

  - by Ferhat Hatay

  Today at the Mobile World Congress 2011, Oracle announced two new carrier-grade NEBS Level 3- certified servers: Oracle’s Netra SPARC T3-1 rackmount server and Oracle’s Netra SPARC T3-1BA ATCA blade server bringing the performance, scalability and power efficiency of the newest SPARC T3 processor to the communications market.    The Netra SPARC T3-1 server enclosure has a compact 20inch-deep carrier-grade rack-optimized design The new Netra SPARC T3 servers further expand Oracle’s complete portfolio for the communications industry, which includes carrier-grade servers, storage and application software to run operations support systems and service delivery platforms with easy migration capabilities and unmatched investment protection via the binary compatibility guarantee of the Oracle Solaris operating system. With advanced reliability, networking and security features built-in to Oracle Solaris – the most widely deployed carrier-grade OS – the systems announced today are uniquely suited for mission-critical core network infrastructure and service delivery. The world’s first carrier-grade system using the 16-core, 128-thread SPARC T3 processor, the Netra SPARC T3-1 server supports 2x the I/O bandwidth, 2x the memory and is 35 percent faster than the previous generation. With integrated on-chip 10 Gigabit Ethernet, on-chip cryptographic acceleration, and built-in, no-cost Oracle VM Server for SPARC and Oracle Solaris Containers for virtualization, the Netra SPARC T3-1 server is an ideal platform for consolidation, offering 128 virtual systems in a single server. As the next generation Netra SPARC ATCA blade, Netra SPARC T3-1BA ATCA blade server brings the PICMG 3.0 compatibility, NEBS Level 3 Certification, ETSI compliance and the Netra business practices to the customer solution. The Netra SPARC T3-1BA ATCA blade server can be mixed in the Sun Netra CT900 blade chassis with other ATCA UltraSPARC and x86 blades.     The Netra SPARC T3-1BA ATCA blade server   The Netra SPARC T3-1BA ATCA blade server delivers industry-leading scalability, density and cost efficiency with up to 36 SPARC T3 processors (3456 processing threads) in a single rack – a 50 percent increase over the previous generation. The Netra SPARC T3-1BA blade server also offers high-bandwidth and high-capacity I/O, with greater memory capacity to tackle the increasing business demands of the communications industry. For service providers faced with the rapid growth of broadband networks and the dramatic surge in global smartphone adoption, the new Netra SPARC T3 systems deliver continuous availability with massive scalability, tested and certified to run in the harshest conditions. More information Oracle’s Sun Netra Servers Scaling Throughput and Managing TCO with Oracle’s Netra SPARC T3-1 Servers Enabling End-to-End 10 Gigabit Ethernet in Oracle's Sun Netra ATCA Product Family Data Sheet: Netra SPARC T3-1BA ATCA Blade Server Data Sheet: Netra SPARC T3-1 Server Oracle Solaris: The Carrier Grade Operating System

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• Oracle VM Deep Dives

  - by rickramsey

  "With IT staff now tasked to deliver on-demand services, datacenter virtualization requirements have gone beyond simple consolidation and cost reduction. Simply provisioning and delivering an operating environment falls short. IT organizations must rapidly deliver services, such as infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS). Virtualization solutions need to be application-driven and enable:" "Easier deployment and management of business critical applications" "Rapid and automated provisioning of the entire application stack inside the virtual machine" "Integrated management of the complete stack including the VM and the applications running inside the VM." Application Driven Virtualization, an Oracle white paper That was published in August of 2011. The new release of Oracle VM Server delivers significant virtual networking performance improvements, among other things. If you're not sure how virtual networks work or how to use them, these two articles by Greg King and friends might help. Looking Under the Hood at Virtual Networking by Greg King Oracle VM Server for x86 lets you create logical networks out of physical Ethernet ports, bonded ports, VLAN segments, virtual MAC addresses (VNICs), and network channels. You can then assign channels (or "roles") to each logical network so that it handles the type of traffic you want it to. Greg King explains how you go about doing this, and how Oracle VM Server for x86 implements the network infrastructure you configured. He also describes how the VM interacts with paravirtualized guest operating systems, hardware virtualized operating systems, and VLANs. Finally, he provides an example that shows you how it all looks from the VM Manager view, the logical view, and the command line view of Oracle VM Server for x86. Fundamental Concepts of VLAN Networks by Greg King and Don Smerker Oracle VM Server for x86 supports a wide range of options in network design, varying in complexity from a single network to configurations that include network bonds, VLANS, bridges, and multiple networks connecting the Oracle VM servers and guests. You can create separate networks to isolate traffic, or you can configure a single network for multiple roles. Network design depends on many factors, including the number and type of network interfaces, reliability and performance goals, the number of Oracle VM servers and guests, and the anticipated workload. The Oracle VM Manager GUI presents four different ways to create an Oracle VM network: Bonds and ports VLANs Both bond/ports and VLANS A local network This article focuses the second option, designing a complex Oracle VM network infrastructure using only VLANs, and it steps through the concepts needed to create a robust network infrastructure for your Oracle VM servers and guests. More Resources Virtual Networking for Dummies Download Oracle VM Server for x86 Find technical resources for Oracle VM Server for x86 -Rick Follow me on: Blog | Facebook | Twitter | Personal Twitter | YouTube | The Great Peruvian Novel

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• links for 2011-03-15

  - by Bob Rhubart

  Dr. Frank Munz: Resize AWS EC2 Cloud Instances Dr Munz says: "You cannot dynamically resize a running cloud instance. E.g. there is no API call to ask for 2.2 GHz CPU speed instead of 1.8 GHz or to dynamically add another 3.5 GB of RAM." (tags: oracle cloud amazon ec2) Roddy Rodstein: Oracle VM Manager Architecture and Scalability Rodstein says: "Oracle VM Manager can be installed in an all-in-one configuration using the default Oracle 10g Express Database or in a more traditional two tier architecture with an OC4J web tier and a 10 or 11g database tier." (tags: oracle otn virtualization oraclevm) Mark Nelson: Getting started with Continuous Integration for SOA projects Nelson says: "I am exploring how to use Maven and Hudson to create a continuous integration capability for SOA and BPM projects. This will be the first post of several on this topic, and today we will look at setting up some simple continuous integration for a single SOA project." (tags: oracle maven hudson soa bpm) 5 New Java Champions (The Java Source) Tori Wieldt shares the big news. Congratulations to new Java Champs Jonas Bonér, James Strachan, Rickard Oberg, Régina ten Bruggencate, and Clara Ko. (tags: oracle java) Alert for Forms customers running Oracle Forms 10g (Grant Ronald's Blog) Ronald says: "While you might have been happily running your Forms 10g applications for about 5 years or so now, the end of premier support is creeping up and you need to start planning for a move to Oracle Forms 11g." (tags: oracle oracleforms) Brenda Michelson: Enterprise Architecture Rant #4,892 "I’m increasingly concerned about the macro-direction of our field, as we continue to suffer ivory tower enterprise architecture punditry, rigid frameworks and endless philosophical waxing." - Brenda Michelson (tags: entarch enterprisearchitecture ivorytower) Amitabh Apte: Enterprise Architecture - Different Perspectives "Business does not need Enterprise Architecture," says Apte, "it needs value and outcomes from the EA function." (tags: entarch enterprisearchitecture) First Ever MySQL on Windows Online Forum - March 16, 2011 (Oracle's MySQL Blog) Monica Kumar shares the details. (tags: oracle mysql mswindows) Jeff Davies: Running Multiple WebLogic and OSB Domains "There is a small 'gotcha' if you want to create multiple domains on a devevelopment machine," says Jeff Davies. But don't worry - there's a solution. (tags: oracle soa osb weblogic servicebus) The Arup Nanda Blog: Good Engineering "Engineering is not about being superficially creative," Nanda says, "it's about reliability and trustworthiness." (tags: oracle engineering software technology) Welcome to the SOA & E2.0 Partner Community Forum (SOA Partner Community Blog) (tags: ping.fm)

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• Launch Invitation: Introducing Oracle WebLogic Server 12c

  - by JuergenKress

  Introducing Oracle WebLogic Server 12c, the #1 Application Server Across Conventional and Cloud Environments Please join Hasan Rizvi on December 1, as he unveils the next generation of the industry’s #1 application server and cornerstone of Oracle’s cloud application foundation—Oracle WebLogic Server 12c. Hear, with your fellow IT managers, architects, and developers, how the new release of Oracle WebLogic Server is: Designed to help you seamlessly move into the public or private cloud with an open, standards-based platform Built to drive higher value for your current infrastructure and significantly reduce development time and cost Optimized to run your solutions for Java Platform, Enterprise Edition (Java EE); Oracle Fusion Middleware; and Oracle Fusion Applications Enhanced with transformational platforms and technologies such as Java EE 6, Oracle’s Active GridLink for RAC, Oracle Traffic Director, and Oracle Virtual Assembly Builder Don’t miss this online launch event. Register now. Executive Overview Thurs., December 1, 2011 10 a.m. PT / 1 p.m. ET Presented by: Hasan Rizvi Senior Vice President, Product Development, Oracle Today most businesses have the ambition to move to a cloud infrastructure. However, IT needs to maintain and invest in their current infrastructure for supporting today’s business. With Oracle WebLogic, the #1 app server in the marketplace, we provide you with the best of both worlds. The enhancements contained in WebLogic 12c provide you with significant benefits that drive higher value for your current infrastructure, while significantly reducing development time and cost. In addition, with WebLogic you are cloud-ready. You can move your existing applications as-is to a high performance engineered system, Exalogic, and instantly experience performance and scalability improvements that are orders of magnitude higher. A WebLogic-Exalogic combination may provide your private cloud infrastructure. Moreover, you can develop and test your applications on the recently announced Oracle’s Public Cloud offering: the Java Cloud Service and seamlessly move these to your on-premise infrastructure for production deployments. Developer Deep-Dive Thurs., December 1, 2011 11 a.m. PT / 2 p.m. ET See demos and interact with experts via live chat. Presented by: Will Lyons Director, Oracle WebLogic Server Product Management, Oracle Modern Java development looks very different from even a few years ago. Technology innovation, the ecosystem of tools and their integration with Java standards are changing how development is done. Cloud Computing is causing developers to re-evaluate their development platforms and deployment options. Business users are demanding faster time to market, but without sacrificing application performance and reliability. Find out in this session how Oracle WebLogic Server 12c enables rapid development of modern, lightweight Java EE 6 applications. Learn how you can leverage the latest development technologies, tools and standards when deploying to Oracle WebLogic Server across both conventional and Cloud environments. Don’t miss this online launch event. Register now. For regular information become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Hasan Rizvi,Oracle,WebLogic 12c,OPN,WebLogic Community,Jürgen Kress

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• Oracle’s Sun Server X4-8 with Built-in Elastic Computing

  - by kgee

  We are excited to announce the release of Oracle's new 8-socket server, Sun Server X4-8. It’s the most flexible 8-socket x86 server Oracle has ever designed, and also the most powerful. Not only does it use the fastest Intel® Xeon® E7 v2 processors, but also its memory, I/O and storage subsystems are all designed for maximum performance and throughput. Like its predecessor, the Sun Server X4-8 uses a “glueless” design that allows for maximum performance for Oracle Database, while also reducing power consumption and improving reliability. The specs are pretty impressive. Sun Server X4-8 supports 120 cores (or 240 threads), 6 TB memory, 9.6 TB HDD capacity or 3.2 TB SSD capacity, contains 16 PCIe Gen 3 I/O expansion slots, and allows for up to 6.4 TB Sun Flash Accelerator F80 PCIe Cards. The Sun Server X4-8 is also the most dense x86 server with its 5U chassis, allowing 60% higher rack-level core and DIMM slot density than the competition.  There has been a lot of innovation in Oracle’s x86 product line, but the latest and most significant is a capability called elastic computing. This new capability is built into each Sun Server X4-8.   Elastic computing starts with the Intel processor. While Intel provides a wide range of processors each with a fixed combination of core count, operational frequency, and power consumption, customers have been forced to make tradeoffs when they select a particular processor. They have had to make educated guesses on which particular processor (core count/frequency/cache size) will be best suited for the workload they intend to execute on the server.Oracle and Intel worked jointly to define a new processor, the Intel Xeon E7-8895 v2 for the Sun Server X4-8, that has unique characteristics and effectively combines the capabilities of three different Xeon processors into a single processor. Oracle system design engineers worked closely with Oracle’s operating system development teams to achieve the ability to vary the core count and operating frequency of the Xeon E7-8895 v2 processor with time without the need for a system level reboot.  Along with the new processor, enhancements have been made to the system BIOS, Oracle Solaris, and Oracle Linux, which allow the processors in the system to dynamically clock up to faster speeds as cores are disabled and to reach higher maximum turbo frequencies for the remaining active cores. One customer, a stock market trading company, will take advantage of the elastic computing capability of Sun Server X4-8 by repurposing servers between daytime stock trading activity and nighttime stock portfolio processing, daily, to achieve maximum performance of each workload.To learn more about Sun Server X4-8, you can find more details including the data sheet and white papers here.Josh Rosen is a Principal Product Manager for Oracle’s x86 servers, focusing on Oracle’s operating systems and software. He previously spent more than a decade as a developer and architect of system management software. Josh has worked on system management for many of Oracle's hardware products ranging from the earliest blade systems to the latest Oracle x86 servers.

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• Oracle Optimized Solutions at Oracle OpenWorld 2012

  - by ferhatSF

  Have you registered for Oracle OpenWorld 2012 in San Francisco from September 30 to October 4? Visit the Oracle OpenWorld 2012 site today for registration and more information. Come join us to hear how Oracle Optimized Solutions can help you save money, reduce integration risks, and improve user productivity. Oracle Optimized Solutions are designed, pre-tested, tuned and fully documented architectures for optimal performance and availability. They provide written guidelines to help size, configure, purchase and deploy enterprise solutions that address common IT problems. Built with flexibility in mind, Oracle Optimized Solutions can be deployed as complete solutions or easily tailored to meet your specific needs - they are proven to save money, reduce integration risks and improve user productivity. Here is a preview of the planned Oracle OpenWorld sessions(*) on Oracle Optimized Solutions. October 1, 2012 Monday Time Session ID Title Location 12:15 PM CON7916 Accelerate Oracle E-Business Suite Deployment with SPARC SuperCluster Moscone West - 2001 03:15 PM GEN9691 General Session: Accelerate Your Business with the Oracle Hardware Advantage Moscone North - Hall D 04:45 PM CON4821 Building a Flexible Enterprise Cloud Infrastructure on Oracle SPARC Systems Moscone West - 2001 October 2, 2012 Tuesday Time Session ID Title Location 10:15 AM CON4561 Backup-and-Recovery Best Practices with Oracle Engineered Systems Products Moscone South - 252 11:45 AM CON3851 Optimizing JD Edwards EnterpriseOne on SPARC T4 Servers for Best Performance Moscone West - 2000 01:15 PM GEN11472 General Session: Breakthrough Efficiency in Private Cloud Infrastructure Moscone West - 3014 01:15 PM CON4600 Extreme Storage Scale and Efficiency: Lessons from a 100,000-Person Organization Moscone South - 252 05:00 PM CON9465 Next-Generation Directory: Oracle Unified Directory Moscone West - 3008 05:00 PM CON4088 Accelerate Your SAP Landscape with the Oracle SPARC SuperCluster Moscone West - 2001 05:00 PM CON7743 High-Performance Security for Oracle Applications Using SPARC T4 Systems Moscone West - 2000 05:00 PM CON3857 Archive Strategies for 100 Percent Data Availability Moscone South - 270 October 3, 2012 Wednesday Time Session ID Title Location 10:15 AM CON6528 Configure Oracle Hybrid Columnar Compression to Optimize Query Database Performance up to 10x Moscone South - 252 11:45 AM CON2590 Breakthrough in Private Cloud Management on SPARC T-Series Servers Moscone South - 270 01:15 PM CON4289 Oracle Optimized Solution for Siebel CRM at ACCOR Moscone West - 2000 05:00 PM CON7570 Improve PeopleSoft HCM Performance and Reliability with SPARC SuperCluster Moscone South - 252 * Schedule subject to change In addition, there will be Oracle Optimized Solutions Hands-On-Labs sessions planned. Please enroll ahead of time as space is limited: Oracle Optimized Solutions: Hands on Labs in Oracle OpenWorld Place: Marriott Marquis - Salon 14/15 Date and Time Session ID Title Monday October 1, 2012 01:45 PM HOL9868 Enterprise Cloud Infrastructure for SPARC with Oracle Enterprise Manager Ops Center 12c Monday October 1, 2012 03:15 PM HOL9907 Oracle Virtual Desktop Infrastructure Performance and Tablet Mobility Wednesday October 3, 2012 05:00 PM HOL9870 x86 Enterprise Cloud Infrastructure with Oracle VM 3.x and Sun ZFS Storage Appliance Thursday October 4, 2012 11:15 AM HOL9869 0 to Database Backup and Recovery in 60 Minutes Oracle Optimized Solutions executives and experts will also be at hand for discussions and follow ups. And don’t forget to catch live demonstrations of our complete Oracle Optimized Solutions while at Oracle OpenWorld 2012 in San Francisco. We recommend the use of the Schedule Builder tool to plan your visit to the conference and for pre-enrollment in sessions of your interest. We hope to see you there!

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• Partner Webcast – Oracle Coherence Applications on WebLogic 12c Grid - 21st Nov 2013

  - by Thanos Terentes Printzios

  Oracle Coherence is the industry leading in-memory data grid solution that enables organizations to predictably scale mission-critical applications by providing fast access to frequently used data. As data volumes and customer expectations increase, driven by the “internet of things”, social, mobile, cloud and always-connected devices, so does the need to handle more data in real-time, offload over-burdened shared data services and provide availability guarantees. The latest release of Oracle Coherence 12c comes with great improvements in ease of use, integration and RASP (Reliability, Availability, Scalability, and Performance) areas. In addition it features an innovating approach to build and deploy Coherence Application as an integral part of typical JEE Enterprise Application. Coherence GAR archives and Coherence Managed Servers are now first-class citizens of all JEE applications and Oracle WebLogic domains respectively. That enables even easier development, deployment and management of complex multi-tier enterprise applications powered by data grid rich features. Oracle Coherence 12c makes your solution ready for the future of big data and always-on-line world. This webcast is focused on demonstrating How to create a Coherence Application using Oracle Enterprise Pack for Eclipse 12.1.2.1.1 (Kepler release). How to package the application in form of GAR archive inside the EAR deployable application. How to deploy the application to multi-tier WebLogic clusters. How to define and configure the WebLogic domain for the tiered clusters hosting both data grid and client JEE applications.  Finally we will expose the data in grid to external systems using REST services and create a simple web interface to the underlying data using Oracle ADF Faces components. Join us on this technology webcast, to find out more about how Oracle Cloud Application Frameworks brings together the key industry leading technologies of Oracle Coherence and Weblogic 12c, delivering next-generation applications. Agenda: Introduction to Oracle Coherence What's new in 12c release POF annotations Live Events Elastic Data (Flash storage support) Managed Coherence Servers for Oracle WebLogic Coherence Applications (Grid Archive) Live Demonstration Creating and configuring Coherence Servers forming the data tier cluster Creating a simple Coherence Grid Application in Eclipse Adding REST support and creating simple ADF Faces client application Deploying the grid and client applications to separate tiers in WebLogic topology HA capabilities of the data tier Summary - Q&A Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour REGISTER NOW For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com Stay Connected Oracle Newsletters

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• Partner Webcast – More out of ODA with DB Options - 19 July 2012

  - by Thanos

  The Simple, Reliable, Affordable Path to High-Availability Databases Critical business data needs to be available 24/7 for users and customers, but it can be a struggle to find the time and resources to build a highly available database system that’s reliable and affordable. That’s why Oracle created the new Oracle Database Appliance—a complete package of software, server, storage, and networking. The Oracle Database Appliance integrates the world’s most popular database - Oracle Database 11g  - with system software, servers, storage and networking in a single box. Business gets the benefit of a reliable, secure and highly available database to support applications and maintain continuity – as well as groundbreaking ease of use. But that is not all, with the support for all Oracle Database Options, Oracle Database Appliance can be the ideal solution for many use cases. The benefits?   Unmatched performance, reliability & security for your data that’s there when you need it – which is all the time. Fast installation, simple deployment, easy management. Out of the box. Significant cost savings & reduced risk and complexity compared to integrating all the elements yourself. Ongoing lower total cost of ownership with multiple automated support, detection & correction functions that also save you time.   Discover the Oracle Database Appliance Value Proposition and learn how to position and combine it with database options to capture new business and easily roll out solutions safely and with maximum cost efficiency. Agenda: Oracle Database& Engineered Systems Innovation. What’s the Oracle Database Appliance ? Oracle Database Appliance Value Proposition. Oracle Database Appliance with Database Options Oracle Database Appliance Partners Business Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour Register Now! For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com Visit regularly our ISV Migration Center blog Or Follow us @oracleimc to learn more on Oracle Technologies as well as upcoming partner webcasts and events.

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• What Problems Are Better Solved By SOAP Over REST?

  In the battle for web service supremacy SOAP and REST have been battling for years. In my personal opinion this debate should have never existed. Yes, both forms can be used to create an interactive web service, but each form of a service was developed independent of each other to solve two different yet similar problems. Based my research and experience I would have to say that REST should be the preferred web service methodology and SOAP should only be used in specific situations. Note, I did not say that I was against SOAP, and in fact I actually like to use SOAP when it is needed. Criteria for using SOAP: Does the service need a guaranteed level of reliability and security? Did the provider and consumer of the service agreed on a standardized data exchange format? Does the service need data context and state management? If you answer yes to any of these questions, then you may want to consider SOAP as the format for the web service. Another way to look at the relationship between REST and SOAP is to look at the medical field.  For most things a general doctor or you family health care provider can acceptably treat most conditions from the case of a common cold to a broken bone. A general doctor more aligns with REST in my opinion because for most service requirements REST fulfills a projects needs, but what happens if you need more of an advanced examination, you would go to a specialist. A specialist would already have experience dealing with specific issues that you are experiencing giving them specific context to how best treat you going forward. SOAP acts more like a specialist doctor giving that they understand the context of an issue and can treat it based on the state of other patients they have already treated. An example of where I would use SOAP over REST in real life would be a single sign-on application. I n these cases I need to check validate a username and password for authentication and authorization of a web page request. This service would need to maintain state while it authenticated a user and while it validated access to a web page on a subsequent request. This service must process every request for access and not allow caching to ensure that every request is processed and the appropriate users are allowed to view selected web pages. References: Rozlog, M. (2010). REST and SOAP: When Should I Use Each (or Both)? Retrieved 11 20, 2011, from Infoq.com: http://www.infoq.com/articles/rest-soap-when-to-use-each

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• Extreme Performance and Scale Delivered by SOA on Oracle Exalogic

  - by J Swaroop

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Demands to incorporate internet-scale applications, data, and social media traffic with existing IT infrastructure require extreme availability, reliability, and scalability. In this session on industrial-strength SOA, learn how Oracle Exalogic and Oracle Exadata engineered systems address these requirements. Topics covered: (1) how SOA and BPM benefit from “hardware and software engineered for each other,” (2) how Oracle Exadata provides the data tier with unparalleled scalability and performance for SOA and BPM running on Oracle Exalogic (3) customer case studies (4) best practices and topology guidelines (5) information on tools that help operate, manage, provision, and deploy—to help reduce overall TCO. Extreme engineering at its best! Session details: 10/2/12 (Tuesday) 11:45 AM - Moscone South -308

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• The Spotlight is on You

  - by Claudia McDonald

  On the field or off the field, in ballet slippers or singing your heart out on stage, offering a stellar performance every time is key to holding the attention of your audience and having them come back hungry for more. Similarly, showing up to a new business meeting wearing pink tights and a tutu might be one way to holding the attention of your customer, but offering them an unmatched and ground-breaking software solution certainly will get their attention! Simply put, the Oracle Exastack program enables both ISV's and OEM's to rapidly build and deliver faster, more reliable applications. It comes as no surprise that the success of the Oracle Exastack program is centered on establishing Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud as the highest performance, lowest cost platforms available in the industry today.  But here is where the real standing-ovation-worthy facts come in. The Oracle Exadata Database Machine is the only database machine that provides extreme performance for both data warehousing and online transaction processing (OLTP) workloads, making it the ideal platform for consolidating onto private clouds. Whereas the Oracle Exalogic Elastic Cloud is an engineered hardware and software system tested and tuned by Oracle to provide the best foundation for cloud computing, while allowing Java applications, Oracle Applications and other enterprise applications to run with extreme performance. – And the crowd goes wild, ladies and gentlemen! In just four months alone, our partners have already achieved over 150 Oracle Exastack Ready milestones for Oracle Solaris, Oracle Linux, Oracle Database and Oracle WebLogic Server.  As Judson has said, “With the Oracle Exastack program, Oracle is helping partners test, tune and optimize their applications to deliver optimal performance and reliability, accelerating innovation and delivering superior value to customers." And get this, not only are their applications running faster and more efficiently, they are actually being delivered at a lower cost to customers than ever before – extreme performance well deserving of 3 consecutive arabesques! If you haven’t already, check out what some of our partners are saying about the Oracle Exastack program in this video, and find out all that is available to you today. By participating in the Oracle Exastack program, partners now have the ability to achieve Oracle Exadata Optimized, Oracle Exalogic Optimized, Oracle Exadata Ready and Oracle Exalogic Ready status for their solutions. New Oracle Exastack labs, provide OPN members with access to Oracle technical resources, on-premise facilities and remote lab environments. With Oracle Exastack Optimized, partners experience faster and more reliable applications to run on the Oracle Exadata Database Machine, as well as the long awaited Oracle Exalogic Elastic Cloud. Savvy OPN members are leveraging the Oracle Exastack Optimized program toward their advancement to Platinum or Diamond level in OPN. Partners are achieving Oracle Exadata Ready and Oracle Exalogic Ready giving them a competitive advantage and signaling to customers that their applications readily support Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud to deliver extreme performance. Get your dancing shoes on, The OPN Communications Team

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• After 10 Years, MySQL Still the Right Choice for ScienceLogic's "Best Network Monitoring System on the Planet"

  - by Rebecca Hansen

  ScienceLogic has a pretty fantastic network monitoring appliance.  So good in fact that InfoWorld gave it their "2013 Best Network Monitoring System on the Planet" award.  Inside their "ultraflexible, ultrascalable, carrier-grade" enterprise appliance, ScienceLogic relies on MySQL and has since their start in 2003.  Check out some of the things they've been able to do with MySQL and their reasons for continuing to use MySQL in these highlights from our new MySQL ScienceLogic case study. Science Logic's larger customers use their appliance to monitor and manage  20,000+ devices, each of which generates a steady stream of data and a workload that is 85% write. On a large system, the MySQL database: Averages 8,000 queries every second or about 1 billion queries a day Can reach 175,000 tables and up to 20 million rows in a single table Is 2 terabytes on average and up to 6 terabytes "We told our customers they could add more and more devices. With MySQL, we haven't had any problems. When our customers have problems, we get calls. Not getting calls is a huge benefit." Matt Luebke, ScienceLogic Chief Software Architect.? ScienceLogic was approached by a number of Big Data / NoSQL vendors, but decided against using a NoSQL-only solution. Said Matt, "There are times when you really need SQL. NoSQL can't show me the top 10 users of CPU, or show me the bottom ten consumer of hard disk. That's why we weren't interested in changing and why we are very interested in MySQL 5.6. It's great that it can do relational and key-value using memcached." The ScienceLogic team is very cautious about putting only very stable technology into their product, and according to Matt, MySQL has been very stable: "We've been using MySQL for 10 years and we have never had any reliability problems. Ever." ScienceLogic now uses SSDs for their write-intensive appliance and that change alone has helped them achieve a 5x performance increase. Learn more>> ScienceLogic MySQL Case Study MySQL 5.6 InnoDB Compression options for better SSD performance Tuning MySQL 5.6 for Great Product Performance - on demand webinar Developer and DBA Guide to MySQL 5.6 white paper Guide to MySQL and NoSQL: The Best of Both Worlds white paper

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• What is new in Oracle SOA Suite 11g R1 PS6? by Shanny Anoep

  - by JuergenKress

  Oracle has released a new version 11.1.1.7.0 for their Oracle Fusion Middleware product line. This version includes Patch Set #6 (PS6) for Oracle SOA Suite 11g R1, with a big list of improvements and fixes for each component in that suite. In this post we will highlight some of the interesting updates with regards to troubleshooting, performance, reliability and scalability. Infrastructure/Purging scripts Database growth is a common problem for large-scale Oracle SOA Suite deployments. Oracle already provides multiple purging strategies for the SOA Suite runtime database. This patch set includes two new scripts for purging most of the runtime data: Table Recreation Script (TRS): This script can be used to reclaim as much database space as possible, while still retaining the open instances. It can be used as a corrective action for databases that grew excessively, for example when purging was not performed at all. This should be used as a single corrective action only; the script does not replace the normal purging scripts. Truncate script: Remove all records from the SOA Suite runtime tables without dropping the tables. This script can be used for cloning SOA Suite environments without copying the instance data, or for recreating test scenarios by cleaning all the runtime data. The Oracle SOA Suite Administrator's guide contains a table with the available purging strategies. Diagnostic dumps Using WLST you could already dump diagnostic information about various components of the SOA Suite. This version adds support to retrieve more information on BPEL and Adapters from the command-line. Diagnostic dumps for BPEL New diagnostic dumps are available for BPEL to get information on thread pools, average processing time for BPEL components, and average waiting times for asynchronous instances. This information can be very useful for performance analysis or troubleshooting. With WLST this information can be retrieved from the command-line and included for monitoring or reporting. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: SOA Suite PS6,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Big Data – Buzz Words: What is NewSQL – Day 10 of 21

  - by Pinal Dave

  In yesterday’s blog post we learned the importance of the relational database. In this article we will take a quick look at the what is NewSQL. What is NewSQL? NewSQL stands for new scalable and high performance SQL Database vendors. The products sold by NewSQL vendors are horizontally scalable. NewSQL is not kind of databases but it is about vendors who supports emerging data products with relational database properties (like ACID, Transaction etc.) along with high performance. Products from NewSQL vendors usually follow in memory data for speedy access as well are available immediate scalability. NewSQL term was coined by 451 groups analyst Matthew Aslett in this particular blog post. On the definition of NewSQL, Aslett writes: “NewSQL” is our shorthand for the various new scalable/high performance SQL database vendors. We have previously referred to these products as ‘ScalableSQL‘ to differentiate them from the incumbent relational database products. Since this implies horizontal scalability, which is not necessarily a feature of all the products, we adopted the term ‘NewSQL’ in the new report. And to clarify, like NoSQL, NewSQL is not to be taken too literally: the new thing about the NewSQL vendors is the vendor, not the SQL. In other words - NewSQL incorporates the concepts and principles of Structured Query Language (SQL) and NoSQL languages. It combines reliability of SQL with the speed and performance of NoSQL. Categories of NewSQL There are three major categories of the NewSQL New Architecture – In this framework each node owns a subset of the data and queries are split into smaller query to sent to nodes to process the data. E.g. NuoDB, Clustrix, VoltDB MySQL Engines – Highly Optimized storage engine for SQL with the interface of MySQ Lare the example of such category. E.g. InnoDB, Akiban Transparent Sharding – This system automatically split database across multiple nodes. E.g. Scalearc  Summary In simple words – NewSQL is kind of database following relational database principals and provides scalability like NoSQL. Tomorrow In tomorrow’s blog post we will discuss about the Role of Cloud Computing in Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Partners, Start your Engines

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Hello speed racer - OPN here to inform you that in case you missed it, our ISV Focused PartnerCast took place last week in Oracle’s Redwood Shores studio. Without a roadblock in site, Oracle’s key drivers discussed topics like Optimized and Oracle’s Cloud offerings; even OPN partner MSC took it to the next level by stopping by to share with us their first hand experience with the Oracle Exastack Optimized program. By stepping into Oracle’s ”Motor Speedway”, better known as the Exastack lab, MSC was able to fine tune, test and optimize their application on Oracle Exadata, as well as gain outstanding expertise on several technical areas such as optimizing multithreaded applications and database tuning. By optimizing their solution, MSC has “decreased their deployment time and saw a 30 percent performance improvement in database.” Sounds like someone’s gearing up for an “Oracle Indy 500.” By achieving Oracle Exadata Optimized status, MSC is putting performance in the driver’s seat, and their customers at the front of the race by delivering a solution that is tuned for performance, scalability and reliability. So go ahead and let the Oracle Exastack Optimized pit crew take you to the finish line. Learn how to go from 0-60 by watching MSC’s segment of the ISV Focused PartnerCast below. Ready… Set… Optimize! The OPN Communications Team

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• Why would you dual-run an app on Azure and AWS?

  - by Elton Stoneman

  Originally posted on: http://geekswithblogs.net/EltonStoneman/archive/2013/11/10/why-would-you-dual-run-an-app-on-azure-and-aws.aspxI had this question from a viewer of my Pluralsight course, Implementing the Reactive Manifesto with Azure and AWS, and thought I’d publish the response. So why would you dual-run your cloud app by hosting it on Azure and AWS? Sounds like a lot of extra development and management overhead. Well the most compelling reasons are reliability and portability. In 2012 I was working for a client who was making a big investment in the cloud, and at the end of the year we published their first external API for business partners. It was hosted in Azure and used some really nice features to route back into existing on-premise services. We were able to publish a clean, simple API to partners, and hide away the underlying complexity of the internal services while still leveraging them to do all the work. Two days after we went live, we were hit by the Azure SSL certificate expiry outage, and our API was unavailable for the best part of 3 days. Fortunately we had planned a gradual roll-out to partners, so the impact was minimal, but we’d been intending to ramp up quickly, and if the outage had happened a week or two later we would have been in a very bad place. Not least because our app could only run on Azure, we couldn’t package it up for another service without going back and reworking the code. More recently AWS had an issue with a networking device in one of their data centres which caused an outage that took the best part of a day to resolve. In both scenarios the SLAs are worthless, as you’ll get back a small percentage of your cloud expenditure, which is going to be negligible compared to your costs in dealing with the outage. And if your app is built specifically for AWS or Azure then if there’s an extended outage you can’t just deploy it onto a new set of kit from a different supplier. And the chances are pretty good there will be another extended outage, both for Microsoft and for Amazon. But the chances are small that it will happen to both at the same time. So my basic guidance has been: ignore the SLAs, go for better uptime by using two clouds. As soon as you need to scale beyond a single instance, start by scaling out to another cloud. Then scale out to different data centres in both clouds. Then you’ve got dual-cloud, quadruple-datacentre redundancy, so any more scaling you need can be left to the clouds to auto-scale themselves. By running in both clouds, you’ve made your app portable, so in the highly unlikely event that both AWS and Azure go down in multiple regions, you’ll have a deployment package which will let you spin up a new stack on yet another cloud, without having to rework your solution.

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• Block-level deduplicating filesystem

  - by James Haigh

  I'm looking for a deduplicating copy-on-write filesystem solution for general user data such as /home and backups of it. It should use online/inline/synchronous deduplication at the block-level using secure hashing (for negligible chance of collisions) such as SHA256 or TTH. Duplicate blocks need not even touch the disk. The idea is that I should be able to just copy /home/<user> to an external HDD with the same such filesystem to do a backup. Simple. No messing around with incremental backups where corruption to any of the snapshots will nearly always break all later snapshots, and no need to use a specific tool to delete or 'checkout' a snapshot. Everything should simply be done from the file browser without worry. Can you imagine how easy this would be? I'd never have to think twice about backing-up again! I don't mind a performance hit, reliability is the main concern. Although, with specific implementations of cp, mv and scp, and a file browser plugin, these operations would be very fast, especially when there is a lot of duplication as they would only need to transfer the absent blocks. Accidentally using conventional copy tools that do not integrate with the FS would merely take longer, waste some bandwidth when copying remotely and waste some CPU, as the duplicate data would be re-read, re-transferred and re-hashed (although nothing would be re-written), but would absolutely not corrupt anything. (Some filesharing software may also be able to benefit by integrating with the FS.) So what's the best way of doing this? I've looked at some options: lessfs - Looks unmaintained. Any good? [Opendedup/SDFS][3] - Java? Could I use this on Android?! What does [SDFS][4] stand for? [Btrfs][5] - Some patches floating around on mailing list archives, but no real support. [ZFS][6] - Hopefully they'll one day relicense under a true Free/Opensource GPL-compatible licence. Also, 2 years ago I had a go at an attempt in Python using Fuse at the file-level to be used over the top of a typical solid FS such as EXT4, but I found Fuse for Python underdocumented and didn't manage to implement all of the system calls. My first post here, so I can't post more than 2 links until I get over 10 rep: [3]: http://www.opendedup.org/ [4]: https://en.wikipedia.org/w/index.php?title=SDFS&action=edit&redlink=1 [5]: https://en.wikipedia.org/wiki/Btrfs#Features [6]: https://en.wikipedia.org/wiki/ZFS#Linux

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• S11 launched

  - by unixman

  Now that Oracle Solaris 11 is out, its time to do 2 things -- 1) Its time to see what's in it, what's new and why its important, and then assess why it might make sense to begin evaluating it for your needs and 2) Its time to acknowledge, give thanks to and congratulate all the R&D personnel, architects, engineers, designers and testers who've put in so much effort and energy into helping make Solaris 11 (and SunOS 5.11) what it has become -- starting way back circa 2004 and, more importantly, culminating in the recent years and months -- staying focused on the execution, unwavering in the face of various challenges. For #1 above, here are a few good things to get going with - Watch the product launch replay - Visit the Solaris 11 Spotlight section on oracle.com - Get comfortable through introductory videos and detailed "how-to" guides (ex: how to create and publish IPS packages), white papers on the new default root file system, ZFS, and reap the benefits brought on by the fundamental shift in easing the administration experience - Look at the next level of software lifecycle management that is enabled by technologies such as Automated Installer and Image Packaging System -- that dramatically address patch management-related challenges - Understand how we continue to innovate in areas of service intelligence, reliability and availability - Start to evaluate enhancements in virtualization capabilities -- whether influenced by the need to consolidate or motivated by the need to have increased service mobility across physical systems, leveraging hardware-level abstractions - Gain more control over your network-centric services through enhancements in network resource management, observability and I/O performance - Look beyond your existing infrastructure with confidence that you can re-host and transition to newer systems with the use of Solaris 10 zones running on top of Solaris 11 - Relish in the fact that you can do all this, get your data to be secure and encrypted and more, on both, SPARC and x86-based systems. - Stay informed by keeping an eye on relevant blogs, which we've begun turning up recently. - Go through a hands-on lab - Sign up to take a class or just opt to watch various videos to begin to raise your comfort level with these technologies For #2 above -- There are many ways to do that. One way is to just say "thanks" with an email, a post, or a simple card,  similar to this one seen at a Barnes and Noble store recently.  The front of the card is followed by what's inside... and as the saying goes, now more then ever "it's what's inside that counts" And here's the inside of the card: So, what are you waiting for ? Go download and try it out, and please let us know what you think of it!

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• What does path finding in internet routing do and how is it different from A*?

  - by alan2here

  Note: If you don't understand this question then feel free to ask clarification in the comments instead of voting down, it might be that this question needs some more work at the moment. I've been directed here from the Stack Excange chat room Root Access because my question didn't fit on Super User. In many aspects path finding algorithms like A star are very similar to internet routing. For example: A node in an A* path finding system can search for a path though edges between other nodes. A router that's part of the internet can search for a route though cables between other routers. In the case of A*, open and closed lists are kept by the system as a whole, sepratly from any individual node as well as each node being able to temporarily store a state involving several numbers. Routers on the internet seem to have remarkable properties, as I understand it: They are very performant. New nodes can be added at any time that use a free address from a finite (not tree like) address space. It's real routing, like A*, there's never any doubling back for example. Similar IP addresses don't have to be geographically nearby. The network reacts quickly to changes to the networks shape, for example if a line is down. Routers share information and it takes time for new IP's to be registered everywhere, but presumably every router doesn't have to store a list of all the addresses each of it's directions leads most directly to. I'm looking for a basic, general, high level description of the algorithms workings from the point of view of an individual router. Does anyone have one? I presume public internet routers don't use A* as the overheads would be to large, and scale to poorly. I also presume there is a single method worldwide because it seems as if must involve a lot of transferring data to update and communicate a reasonable amount of state between neighboring routers. For example, perhaps the amount of data that needs to be stored in each router scales logarithmically with the number of routers that exist worldwide, the detail and reliability of the routing is reduced over increasing distances, there is increasing backtracking involved in parts of the network that are less geographically uniform or maybe each router really does perform an A* style search, temporarily maintaining open and closed lists when a packet arrives.

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• Top 10 Reasons to Attend the 7th Annual Maintenance Summit

  - by Stephen Slade

  Some of you may be sitting the fence before registering for the Oracle Maintenance Summit 2013. Here are 10 solid reasons to register in the next 3 weeks: 1. It's the 'IN' red carpet maintenance event for 2013. The summit will have one of the greatest concentrations of maintenance best practices, case studies and success stories that can catapult your organization. 2.  Return a Hero! Hear how you can drive reliability and operational excellence back home at the plant!  3. Learn the Roadmap! Hear form product experts who will discuss the vision, strategy and roadmap for Oracle products 4. See Product Demos! All the SCM/EAM rich products will be exhibited by both sales consultants and developers. Ask the hardest question you can think of and be ready for a great response. 5. Meet our Partners! There will be a good number of supporting partners exhibiting at the summit. Hear and learn of what ingredients make for success. 6. Join a panel or discussion group! Raise your hand and be heard – have your questions answered. Contribute to the discussion. 7. Network with your peers. Rub elbows with your fellow maintenance managers and operations supervisors. Talk shop here! 8. 6 Summits under one roof. Hear and share supply chain information at one of the other summits taking place concurrently. Bring other team members and secure the group discount. 9. Save $100, register by Dec 31 for the early bird rate. Hotel will fill fast.  www.oracle.com/goto/vcs 10. Have a great time! The Summit is both informational and enjoyable. Set at the waterfront in downtown San Francisco at the Embarcadero, the summit will be a fun-filled and enjoyable experience.

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• “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

  - by Kathryn Perry

  A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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