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  • For Oracle's JD Edwards Customers--IT's Getting Better All The Time

    - by Oracle Accelerate for Midsize Companies
    By Jim Lein, Programs Management Sr. Principal, Oracle Midsize Programs. The annual JD Edwards Oracle Profit Magazine Special Edition was released this week. Look for the print copy in your mailbox or access the online version here. I entered the software industry when I joined JD Edwards in 1999. The next six years were a wild roller coaster ride for employees, partners, and--most unfortunately--for many of our customers. (Not entirely my fault BTW). In this Special Edition, I immediately gravitated to Aaron Lazenby's interview with Lyle Ekdahl, Group VP and General Manager of Oracle JD Edwards, "Better All The Time".  I met Lyle in 2003 when he joined PeopleSoft to guide JD Edwards' CRM development. He dropped by my cube (it was a double-wide cube, mind you) to explain his strategy. It was an intense first impression. Passionate, competent, personable. From my discussions with partners and customers, it is clear that for Oracle's JD Edwards customers it is getting better all the time. Now I've got that darn Beatle's song stuck in my head...

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  • Oracle Insurance Gets Innovative with Insurance Business Intelligence

    - by nicole.bruns(at)oracle.com
    Oracle Insurance announced yesterday the availability of Oracle Insurance Insight 7.0, an insurance-specific data warehouse and business intelligence (BI) system that transforms the traditional approach to BI by involving business users in the creation and maintenance."Rapid access to business intelligence is essential to compete and thrive in today's insurance industry," said Srini Venkatasantham, vice president, Product Strategy, Oracle Insurance. "The adaptive data modeling approach of Oracle Insurance Insight 7.0, combined with the insurance-specific data model, offers global insurance companies a faster, easier way to get the intelligence they need to make better-informed business decisions." New Features in Oracle Insurance 7.0 include:"Adaptive Data Modeling" via the new warehouse palette: Gives business users the power to configure lines of business via an easy-to-use warehouse palette tool. Oracle Insurance Insight then automatically creates data warehouse elements - such as line-specific database structures and extract-transform-load (ETL) processes -speeding up time-to-value for BI initiatives. Out-of-the-box insurance models or create-from-scratch option: Includes pre-built content and interfaces for six Property and Casualty (P&C) lines. Additionally, insurers can use the warehouse palette to deploy any and all P&C or General Insurance lines of business from scratch, helping insurers support operations in any country.Leverages Oracle technologies: In addition to Oracle Business Intelligence Enterprise Edition, the solution includes Oracle Database 11g as well as Oracle Data Integrator Enterprise Edition 11g, which delivers Extract, Load and Transform (E-L-T) architecture and eliminates the need for a separate transformation server. Additionally, the expanded Oracle technology infrastructure enables support for Oracle Exadata. Martina Conlon, a Principal with Novarica's Insurance practice, and author of Business Intelligence in Insurance: Current State, Challenges, and Expectations says, "The need for continued investment by insurers in business intelligence capabilities is widely understood, and the industry is acting. Arming the business intelligence implementation with predefined insurance specific content, and flexible and configurable technology will get these projects up and running faster."Learn moreTo see a demo of the Oracle Insurance Insight system, click hereTo read the press announcement, click here

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  • Code style Tip: Case insensitive string comparison

    - by Michael Freidgeim
    Goodif (String.Compare(myString, ALL_TEXT, StringComparison.OrdinalIgnoreCase) == 0)                                {                                         return true;                                }OK(not obvious what true means) if (String.Compare(myString, ALL_TEXT, true) == 0)                                {                                         return true;                                }BAD: (non null safe) if (myString.ToLower()==ALL_TEXT.ToLower()                                {                                         return true;                                }

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  • HTML Markup in einem APEX Tree - ganz einfach per Plugin!

    - by carstenczarski
    Die APEX Tree Region kennt sicherlich jeder APEX-Entwickler. Und vielfach besteht der Bedarf, das Aussehen des APEX Tree mit Hilfe von HTML Markup zu beeinflussen. Leider ist es seit APEX 4.0 nicht mehr möglich, eigenes HTML-Markup in einen APEX-Tree aufzunehmen - aus Sicherheitsgründen (Schutz vor Cross-Site-Scripting) werden alle HTML Sonderzeichen maskiert. Wenn kein XSS-Risiko besteht (die vom Tree dargestellten Inhalte basieren nicht auf Benutzereingaben und werden komplett vom Entwickler bestimmt), kann dies mit wenigen Zeilen JavaScript und jQuery-Code erreicht werden. Damit es noch einfacher wird,  haben wir die Funktionalität für Sie in einem APEX-Plugin gekapselt. Und so funktioniert es: APEX Plugin "HTML Markup for APEX Tree Region" herunterladenhttp://apex-plugin.com/oracle-apex-plugins/dynamic-action-plugin/html-markup-for-apex-tree_174.html APEX Plugin in die Anwendung importieren APEX Tree Region erzeugen und eigene Ersetzungen für HTML-Sonderzeichen verwenden, also bspw."[" für "<", "]" für ">" und "§" für "&". Eine neue dynamische Aktion erzeugen, die beim Laden der Seite ausgeführt wird und mit Hilfe des Plugins die Ersetzungen im Tree durch die "richtigen" HTML-Sonderzeichen ersetzt. Fertig. Wie das Plugin wirkt, können Sie sich auf einer Demo-Seite ansehen.

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  • Solving Null Entity Problems with JPA Data Controls in PS1

    - by shay.shmeltzer
    Turns out there is a slight bug that seems to prevent you from doing interactions (update, scroll) with the results of a JPA named query that you dropped on a page using ADF Binding. People are running into this when they are doing the EJB tutorial on OTN for example. The problem is that the way the binding is set up for you automatically doesn't allow you to actually access the iterator set of records to do follow up operations. When I last checked this was solved in the next release of JDeveloper, but in the meantime there is a quick simple way to resolve the issue by changing the refresh condition of the oiterator in your page binding. Here is a little demo that shows the problem and the solution:

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  • CRM@Oracle Series: CRM Analytics

    - by tony.berk
    What is the most important factor that leads to a successful CRM deployment? Is it the overall strategy, strong governance, defined processes or good data quality? Well, it's definitely a combination of all these, but the most important differentiator from our experience is Business Intelligence. Business Intelligence or Analytics is commonly mentioned as a key aspect to successful CRM and other enterprise deployments. The good news is that Oracle provides pre-built analytics dashboards, which provide real-time, actionable insight, and tools to build custom analyses. However, success with analytics, especially in a large enterprise, still requires a strong strategy, clean data for analysis, and performance. Today's CRM@Oracle slidecast covers Oracle's strategy, architecture and key success factors for deploying CRM Analytics internally at Oracle. CRM@Oracle: CRM Analytics Click here to learn more about Oracle CRM products and here to learn about Oracle Business Intelligence Applications. Have you read our other postings in the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, post a comment and we'll get it on our list.

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  • Unreal Tournament 3 vs UDK: What Should I Choose?

    - by Matt Christian
    Many people in the mod community were very excited to see the release of the Unreal Developer Kit (UDK) a few months ago.  Along with generating excitement into a very dedicated community, it also introduced many new modders into a flourishing area of indie-development.  However, since UDK is free, most beginners jump right into UDK, which is OK though you might just benefit more from purchasing a shelf-copy of Unreal Tournament 3. UDK UDK is a free full version of UnrealEd (the editor environment used to create games like Gears of War 1/2, Bioshock 1/2, and of course Unreal Tournament 3).  The editor gives you all the features of the editor from the shelf-copy of the game plus some refinements in many of the tools.  (One of the first things you'll find about UnrealEd is that it's a collection of tools grouped into the same editor so it really isn't a single 'tool') Interestingly enough, Epic is allowing you to sell any game made in UDK with a few catches.  First off, you must purchase a liscense for your game (which, I THINK is aproximately $99 starting).  Secondly, you must pay 25% of all profits for the first $5,000 of your game revenue to them (about $1250).  Finally, you cannot use any of the 'media' provided in UDK for your game.  UDK provides sample meshes, textures, materials, sounds, and other sample pieces of media pulled (mostly) from Unreal Tournament 3. The final point here will really determine whether you should use UDK.  There is a very small amount of media provided in UDK for someone to go in and begin creating levels without first developing your own meshes, textures, and other media.  Sure, you can slap together a few unique levels, though you will end up finding yourself restriced to the same items over and over and over.  This is absolutely how professional game development is; you are 'given' (typically liscensed or built in-house) an engine/editor and you begin creating all the content for the game and placing it.  UDK is aimed toward those who really want to build their game content from scratch with a currently existing engine.  It is not suited for someone who would like to simply build levels and quick mods without learning external 3D programs and image editing software. Unreal Tournament 3 Unless you have a serious grudge against FPS's, Epic, or your computer sucks, there really is no reason not to own this game for PC.  You can pick it up on Steam or Amazon for around $20 brand new.  Not only are you provided with a full single-player and multiplayer game, but you are given the entire UnrealEd 3.0 including all of the content used to build UT3.  If you want to start building levels and mods quickly for UT3, you should absolutely pick up a shelf-copy. However, as off-the-shelf UT3 is a few years old now, the tools have not been updated for quite a while.  Compared to UDK, the menus are more difficult to navigate through and take more time getting used to.  Since UDK is updated almost every month, there are new inclusions to the editor that may not be in UT3 (including the future addition of 3D!).  I haven't worked enough with shelf UT3 to see if there are more features in UDK or if they both feature the same stuff in different forms, however you should remember that the Unreal Engine 3.0 has undergone numerous upgrades between it's launch and Gears of War 2 (in fact, Epic had a conference to show off what changed just between the Gears of Wars games). Since UT3 has much more core content, someone who wants to focus on level editing or modding the core UT3 game may find their needs better suited with an off-the-shelf copy of UT3.  If that level designer has a team that is generating custom assets, they may be better off with UDK. The choice is now yours...

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  • TOSM e WPC

    - by Valter Minute
    Per chi ha tempo e voglia di fare quattro chiacchiere sui sistemi embedded microsoft, il sottoscritto parteciperà al TOSM, dal 16 al 18 Novembre a Torino e, in qualità di speaker, a WPC 2011, il principale evento formativo Italiano per le tecnologie Microsoft dal 22 al 24 Novembre a Milano (Assago). Saranno due occasioni per presentare queste tecnologie a un’audience un po’ diversa da quella che di solito frequenta gli eventi embedded e per scambiare idee e opinioni con chi non lavora sui sistemi embedded ma, magari, pensa di poterli utilizzare in futuro.

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  • Selling Visual Studio ALM

    - by Tarun Arora
    Introduction As a consultant I have been selling Application Lifecycle Management services using Visual Studio and Team Foundation Server. I’ve been contacted various times by friends working in organization telling me that ALM processes in their company were benchmarked when dinosaurs walked the earth. Most of these individuals already know the great features Microsoft ALM tools offer and are keen to start a conversation with the CIO but don’t exactly know where to start. It is very important how you engage in your first conversation, if you start the conversation with ‘There is this great tooling from Microsoft which offers amazing features to boost developer productivity, … ‘ from experience I can tell you the reply from your CIO would be ‘I already know! Our existing landscape has a combination of bleeding edge open source and cutting edge licensed tools which already cover these features quite well, more over Microsoft products have a high licensing cost associated to them.’ You will always find it harder to sell by feature, the trick is to highlight the gap in the existing processes & tools and then highlight the impact of these gaps to the overall development processes, by now you would have captured enough attention to show off how the ALM tooling offered by Microsoft not only fills those gaps but offers great value adds to take their development practices to the next level. Rangers ALM Assessment Guide Image 1 – Welcome! First look at the Rangers ALM assessment guide Most organization already have some processes in place to cover aspects of ALM. How do you go about proving that there isn’t enough cover in place? This is where Visual Studio ALM Rangers ALM Assessment guide can help. The ALM assessment guide is really a tool that helps you gather information about Development practices and processes within a customer's environment. Several questionnaires are used to identify the current state of individual development lifecycle areas and decide on a desired state for those processes. It also presents guidance and roll-up summaries to help with recommendations moving forward. The ALM Rangers assessment guide can be downloaded from here. Image 2 – ALM Assessment guide divided into different functions of SDLC The assessment guide is divided into different functions of Software Development Lifecycle (listed below), this gives you the ability to access how mature the company is in different areas of SDLC. Architecture & Design Requirement Engineering & UX Development Software Configuration Management Governance Deployment & Operations Testing & Quality Assurance Project Planning & Management Each section has a set of questions, fill in the assessment by selecting “Never/Sometimes/Always” from the Answer column in the question sheets.  Each answer has weightage to the overall score. Each question has a link next to it, clicking the link takes you to the Reference sheet which gives you more details about the question along with a reason for “why you need to ask this question?”, “other ways to phrase the question” and “what to expect as an answer from the customer”. The trick is to engage the customer in a discussion. You need to probe a lot, listen to the customer and have a discussion with several team members, preferably without management to ensure that you receive candid feedback. This reminds me of a funny incident when during an ALM review a customer told me that they have a sophisticated semi-automated application deployment process, further discussions revealed that deployment actually involved 72 manual configuration steps per production node. Such observations can be recorded in the Issue Brainstorming worksheet for further consideration later. It is also worth mentioning the different levels of ALM maturity to the customer. By default the desired state of ALM maturity is set to Standard, it is possible to set a desired state by area, you should strive for Advanced or Dynamic, it always helps by explaining the classification and advantages. Image 3 – ALM levels by description The ALM assessment guide helps you arrive at a quantitative measure of the company’s ALM maturity. The resultant graph plotted on a spider’s web shows you the company’s current state of ALM maturity and the desired state of ALM maturity. Further since the results are classified by area you can immediately spot the areas where the customer needs immediate help. Image 4 – The spiders web! The red cross icons are areas shouting out for immediate attention, the yellow exclamation icons are areas that need improvement. These icons are calculated on the difference between the Current State of ALM maturity VS the Desired state of ALM maturity. Image 5 – Results by area Conclusion To conclude the Rangers ALM assessment guide gives you the ability to, Measure the customer’s current ALM maturity level Understand the ALM maturity level the customer desires to achieve Capture a healthy list of issues the customer wants to brainstorm further Now What’s next…? Download and get started with the Rangers ALM Assessment Guide. If you have successfully captured the above listed three pieces of information you are in a great state to make recommendations on the identified areas highlighting the benefits that Visual Studio ALM tools would offer. In the next post I will be covering how to take the ALM assessment results as the base to actually convert your recommendation into a sell.  Remember to subscribe to http://feeds.feedburner.com/TarunArora. I would love to hear your feedback! If you have any recommendations on things that I should consider or any questions or feedback, feel free to leave a comment. *** A special thanks goes out to fellow ranges Willy, Ethem and Philip for reviewing the blog post and providing valuable feedback. ***

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  • FY12 Partner Kickoff – Are you Ready?

    - by user715249
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Want to know what Oracle has up its sleeve for FY12? Join us on June 28th (or 29th depending on your region) as we kick off the new year and fill you in on our latest plans. This live, interactive session will be hosted by Judson Althoff and he’s bringing some top Oracle executives into the studio with him. Take a peek below as Lydia Smyers, Oracle WW A&C vice president, talks about this upcoming event. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} As if that weren’t enough, Oracle President Mark Hurd will update you on his focus for partners in FY12 and OPN will be making a special announcement for our ISV partners highlighting some exciting new offerings on how we will go to market together.  But wait, there’s more – you’ll also hear from Oracle product executives and regional sales leaders outlining their priorities for the upcoming year.  Phew – We’re tired just thinking about all of the great content that will be shared on June 28th/29th.  There are a lot of exciting announcements in store for you later this month so tune in for the latest updates! Register now to get your name on ‘the list’, The OPN Communications Team

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  • OPN Specialized Webcasts - Everything You Need to Know - April 2010

    - by Claudia Costa
    Oracle presents a new series of webcasts hosted by renowned experts that will help you make the most of the exciting New OPN Specialized program. The webcasts will provide you with everything you need to know about "What is the OPN Specialized program?" and "How to become Specialized in the Technology and Application Products", plus there will be a live Question and Answer session. Attend the webcasts and discover how to differentiate your business from the competition with the OPN Specialized Program. Please select the topic and date of your interest and obtain the conference details: ·         What is the OPN Specialized program? March 16th and April 6th 2010: Click here for call details. ·         How to become Specialized in the Technology products portfolio?March 23rd and April 13thClick here for call details. ·         How to become Specialized in the Applications products portfolio? March 30th and April 20thClick here for call details. PARTICIPATE, and take advantage of the special promotional pricing available for a limited time only.  -------------------------------------------------------   Para mais informações por favor contacte: Melissa Lopes 214235194

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  • Oracle SOA Partner Community Forum Lisbon, Portugal - 21/Apr/10

    - by Claudia Costa
      We would like to invite you to attend our SOA Partner Community Forum that will be in held in Lisbon, April 21, 2010 The Oracle SOA Partner Community Forum is a wonderful opportunity to: Meet with Oracle SOA and BPM Product management Exchange thoughts and knowledge with SOA and BPM experts Learn from successful SOA implementation Network within the Oracle SOA Partner Community During this highly informative event you can learn about partner success stories, participate in an array of breakout sessions, exchange information with other partners and enjoy a vibrant panel discussion. Places are limited, so register today. Registration only takes a few minutes and it is free of charge. By registration you will confirm that you will attend to the event. Seminar is free. In the event that you cancel your registration after April 16th 2010 Oracle may request that you will pay late cancellation fee of € 150. Please visit our website for further information. Alternatively, if you require assistance or have any queries please contact Jürgen Kress. Agenda 10:00     Welcome & Introduction 10:15     SOA Cloud presentation 11:15     SOA Partner Sales Campaign 12:30     Lunch break 13:15     Partner Reference Case 14:15     BPMN 2.0 15:00     Cocktail reception   Become a member of the SOA Partner Community - free of charge! Please first login at http://partner.oracle.com and then visit: http://www.oracle.com/goto/emea/soaThe goal of the SOA Partner Community is to provide you with the latest information on Oracle's SOA and BPM offerings and to facilitate the exchange of experience around Oracle SOA between community members.   The SOA Partner Community keeps you informed about: ·         News & Events ·         Product Information ·         Education & Certification ·         Analyst Report ·         Marketing & Sales ·         Monthly SOA Newsletter ·         Monthly SOA Webcast ·         SOA Community Forum ------------------------------------------------   Location: Lagoas Park Hotel 2740-245, Porto Salvo, Oeiras  

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  • Twin Cities Code Camp 8 Retrospective

    - by Lee Brandt
    I just got back (a few hours ago) from Minneapolis, where I was speaking at the Twin Cities Code Camp 8. I’d never been to a Twin Cities Code Camp, and I have always heard such great things, so I submitted and got accepted to speak. The conference (what I got to see) was great. My talk was pretty short on people, but there are many reasons for that. First, I spoke opposite Donn Felker (speaking about developing for Android) and Keith Dahlby (speaking about Dynamic .NET). So of course, my talk is going to be empty. How could I compete with that? Plus, my talk was about software process improvement, specifically about how our process has evolved. Maybe not the smartest idea to submit to talk about software process at a developer’s conference. The people who DID attend however, seemed to really enjoy the talk. There was good interaction and good, thoughtful questions. So the attendees seemed engaged. I actually did get a chance to go to one session. I went and saw Javier Lozano talk about Open source tools for ASP.NET MVC. I am hip-deep in MVC stuff right now and getting up to speed on MVC 2 as well. I learned about MVC Turbine, Javier’s Open Source project. I will definitely be adding it to my MVC arsenal. Thanks Javier! I did forget my AC adapter for my laptop and got a little lost in Minneapolis on my way to get one from MicroCenter Saturday morning, but other than that, it was a great trip. It’s a long drive, but seeing all the guys and getting two Nut & Honey rolls from Roly Poly in Eden Prarie for lunch on Saturday made the trip totally worth it. I look forward to seeing what Jason & Chris come up with for next year! Thanks for having me guys!

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  • Gawker Passwords

    - by Nick Harrison
    There has been much news about the hack of the Gawker web sites. There has even been an analysis of the common passwords found. This list is embarrassing in many ways. The most common password was "123456". The second most common password was "password". Much has also been written providing advice on how to create good passwords. This article provides some interesting advice, none of which should be taken. Anyone reading my blog, probably already knows the importance of strong passwords, so I am not going to reiterate the reasons here. My target audience is more the folks defining password complexity requirements. A user cannot come up with a strong password, if we have complexity requirements that don't make sense. With that in mind, here are a few guidelines:  Long Passwords Insist on long passwords. In some cases, you may need to change to allow a long password. I have seen many places that cap passwords at 8 characters. Passwords need to be at least 8 characters minimal. Consider how much stronger the passwords would be if you double the length. Passwords that are 15-20 characters will be that much harder to crack. There is no need to have limit passwords to 8 characters. Don't Require Special Characters Many complexity rules will require that your password include a capital letter, a lower case letter, a number, and one of the "special" characters, the shits above the number keys. The problem with such rules is that the resulting passwords are harder to remember. It also means that you will have a smaller set of characters in the resulting passwords. If you must include one of the 9 digits and one of the 9 "special" characters, then you have dramatically reduced the character set that will make up the final password. Two characters will be one of 10 possible values instead of one of 70. Two additional characters will be one of 26 possible characters instead of a 70 character potential character set. If you limit passwords to 8 characters, you are left with only 7 characters having the full set of 70 potential values. With these character restrictions in place, there are 1.6 x1012 possible passwords. Without these special character restrictions, but allowing numbers and special characters, you get a total of 5.76x1014 possible passwords. Even if you only allowed upper and lower case characters, you will still have 2.18X1014 passwords. You can do the math any number of ways, requiring special characters will always weaken passwords. Now imagine the number of passwords when you require more than 8 characters.  If you are responsible for defining complexity rules, I urge you to take these guidelines into account. What other guidelines do you follow?

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  • 4th International SOA Symposium + 3rd International Cloud Symposium by Thomas Erl - call for presentations

    - by Jürgen Kress
    At the last SOA & Cloud Symposium by Thomas Erl the SOA Partner Community had a great present. The next conference takes place April 2011 in Brazil, make sure you submit your papers. The International SOA and Cloud Symposium brings together lessons learned and emerging topics from SOA and Cloud projects, practitioners and experts. The two-day conference agenda will be organized into the following primary tracks: SOA Architecture & Design SOA & BPM Real World SOA Case Studies SOA & Cloud Security Real World Cloud Computing Case Studies REST & Service-Orientation BPM, BPMN & Service-Orientation Business of SOA SOA & Cloud: Infrastructure & Architecture Business of Cloud Computing Presentation Submissions The SOA and Cloud Symposium 2010 program committees invite submissions on all topics related to SOA and Cloud, including but not limited to those listed in the preceding track descriptions. While contributions from consultants and vendors are appreciated, product demonstrations or vendor showcases will not be accepted. All contributions must be accompanied with a biography that describes the SOA or Cloud Computing related experience of the presenter(s). Presentation proposals should be submitted by filling out the speaker form and sending the completed form to [email protected]. All submissions must be received no later than January 31, 2010. To download the speaker form, please click here. Specially we are looking for Oracle SOA Suite and BPM Suite Case Studies! For additional call for papers please visit our SOA Community Wiki.   For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: SOA Symposium,Cloud Symposium,Thomas Erl,SOA,SOA Suite,Oracle,Call for papers,OPN,BPM,Jürgen Kress

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  • Oracle Enterprise Manager Ops Center 12c : Enterprise Controller High Availability (EC HA)

    - by Anand Akela
    Contributed by Mahesh sharma, Oracle Enterprise Manager Ops Center team In Oracle Enterprise Manager Ops Center 12c we introduced a new feature to make the Enterprise Controllers highly available. With EC HA if the hardware crashes, or if the Enterprise Controller services and/or the remote database stop responding, then the enterprise services are immediately restarted on the other standby Enterprise Controller without administrative intervention. In today's post, I'll briefly describe EC HA, look at some of the prerequisites and then show some screen shots of how the Enterprise Controller is represented in the BUI. In my next post, I'll show you how to install the EC in a HA environment and some of the new commands. What is EC HA? Enterprise Controller High Availability (EC HA) provides an active/standby fail-over solution for two or more Ops Center Enterprise Controllers, all within an Oracle Clusterware framework. This allows EC resources to relocate to a standby if the hardware crashes, or if certain services fail. It is also possible to manually relocate the services if maintenance on the active EC is required. When the EC services are relocated to the standby, EC services are interrupted only for the period it takes for the EC services to stop on the active node and to start back up on a standby node. What are the prerequisites? To install EC in a HA framework an understanding of the prerequisites are required. There are many possibilities on how these prerequisites can be installed and configured - we will not discuss these in this post. However, best practices should be applied when installing and configuring, I would suggest that you get expert help if you are not familiar with them. Lets briefly look at each of these prerequisites in turn: Hardware : Servers are required to host the active and standby node(s). As the nodes will be in a clustered environment, they need to be the same model and configured identically. The nodes should have the same processor class, number of cores, memory, network cards, for example. Operating System : We can use Solaris 10 9/10 or higher, Solaris 11, OEL 5.5 or higher on x86 or Sparc Network : There are a number of requirements for network cards in clusterware, and cables should be networked identically on all the nodes. We must also consider IP allocation for public / private and Virtual IP's (VIP's). Storage : Shared storage will be required for the cluster voting disks, Oracle Cluster Register (OCR) and the EC's libraries. Clusterware : Oracle Clusterware version 11.2.0.3 or later is required. This can be downloaded from: http://www.oracle.com/technetwork/database/enterprise-edition/downloads/index.html Remote Database : Oracle RDBMS 11.1.0.x or later is required. This can be downloaded from: http://www.oracle.com/technetwork/database/enterprise-edition/downloads/index.html For detailed information on how to install EC HA , please read : http://docs.oracle.com/cd/E27363_01/doc.121/e25140/install_config-shared.htm#OPCSO242 For detailed instructions on installing Oracle Clusterware, please read : http://docs.oracle.com/cd/E11882_01/install.112/e17214/chklist.htm#BHACBGII For detailed instructions on installing the remote Oracle database have a read of: http://www.oracle.com/technetwork/database/enterprise-edition/documentation/index.html The schematic diagram below gives a visual view of how the prerequisites are connected. When a fail-over occurs the Enterprise Controller resources and the VIP are relocated to one of the standby nodes. The standby node then becomes active and all Ops Center services are resumed. Connecting to the Enterprise Controller from your favourite browser. Let's presume we have installed and configured all the prerequisites, and installed Ops Center on the active and standby nodes. We can now connect to the active node from a browser i.e. http://<active_node1>/, this will redirect us to the virtual IP address (VIP). The VIP is the IP address that moves with the Enterprise Controller resource. Once you log on and view the assets, you will see some new symbols, these represent that the nodes are cluster members, with one being an active member and the other a standby member in this case. If you connect to the standby node, the browser will redirect you to a splash page, indicating that you have connected to the standby node. Hope you find this topic interesting. Next time I will post about how to install the Enterprise Controller in the HA frame work. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • JSR 360 and JSR 361: A Big Leap for Java ME 8

    - by terrencebarr
    It might have gone unnoticed to some, but Java ME took a big leap forward a couple of weeks ago with the filing of two new JSRs: JSR 360: “Connected Limited Device Configuration 8″ (aka CLDC 8) JSR 361: “Java ME Embedded Profile” (aka ME EP) Together, these two JSRs will significantly update, enhance, and modernize the Java ME platform, and specifically small embedded Java, with a host of new features and functionality. JSR 360 – Connected Limited Device Configuration 8 CLDC 8 is based on JSR 139 (CLDC 1.1) and updates the core Java ME VM, language support, libraries, and features to be aligned with Java SE 8. This will include: VM updated to comply with the JVM language specification version 2 Support for SE 7/8 language features like Generics, Assertions, Annotations, Try-with-Resources, and more New libraries such as Collections, NIO subset, Logging API subset A consolidated and enhanced Generic Connection Framework for multi-protocol I/O With CLDC 8, Java ME and Java SE are entering their next phase of alignment – making Java the only technology today that truly scales application development, code re-use, and tooling across the whole range of IT platforms, from small embedded to large enterprise. JSR 361 – Java ME Embedded Profile ME EP is based on JSR 228 (IMP-NG) and updates the specification in key areas to provide a powerful and flexible application environment for small embedded Java platforms, building on the features of CLDC 8:  A new, lightweight component and services model Shared libraries Multi-application concurrency, inter-application communication, and event system Application management API optionality, to address low-footprint use cases With ME EP, application developers will have a modern application environment which allows development and deployment of  modular, robust, sophisticated, and footprint-optimized solutions for a wide range of embedded use cases and devices. Summary While these JSRs are still under development, it’s clear that there are exciting new times ahead for Java ME – turning into a serious application platform while maintaining the focus on resource-constrained devices to address the expected explosion of small, smart, and connected embedded platforms. To learn more, click on the above links for JSR 360 and JSR 361. Or review the JavaOne 2012 online presentations on the topic: CON11300: Expanding the reach of the Java ME Platform CON5943: Java ME 8 Service Platform And stay tuned for more in this space! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "jsr 360", "jsr 361", "me 8", embedded, Embedded Java, JCP

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  • JSR 360 and JSR 361: A Big Leap for Java ME 8

    - by terrencebarr
    It might have gone unnoticed to some, but Java ME took a big leap forward a couple of weeks ago with the filing of two new JSRs: JSR 360: “Connected Limited Device Configuration 8″ (aka CLDC 8) JSR 361: “Java ME Embedded Profile” (aka ME EP) Together, these two JSRs will significantly update, enhance, and modernize the Java ME platform, and specifically small embedded Java, with a host of new features and functionality. JSR 360 – Connected Limited Device Configuration 8 CLDC 8 is based on JSR 139 (CLDC 1.1) and updates the core Java ME VM, language support, libraries, and features to be aligned with Java SE 8. This will include: VM updated to comply with the JVM language specification version 2 Support for SE 7/8 language features like Generics, Assertions, Annotations, Try-with-Resources, and more New libraries such as Collections, NIO subset, Logging API subset A consolidated and enhanced Generic Connection Framework for multi-protocol I/O With CLDC 8, Java ME and Java SE are entering their next phase of alignment – making Java the only technology today that truly scales application development, code re-use, and tooling across the whole range of IT platforms, from small embedded to large enterprise. JSR 361 – Java ME Embedded Profile ME EP is based on JSR 228 (IMP-NG) and updates the specification in key areas to provide a powerful and flexible application environment for small embedded Java platforms, building on the features of CLDC 8:  A new, lightweight component and services model Shared libraries Multi-application concurrency, inter-application communication, and event system Application management API optionality, to address low-footprint use cases With ME EP, application developers will have a modern application environment which allows development and deployment of  modular, robust, sophisticated, and footprint-optimized solutions for a wide range of embedded use cases and devices. Summary While these JSRs are still under development, it’s clear that there are exciting new times ahead for Java ME – turning into a serious application platform while maintaining the focus on resource-constrained devices to address the expected explosion of small, smart, and connected embedded platforms. To learn more, click on the above links for JSR 360 and JSR 361. Or review the JavaOne 2012 online presentations on the topic: CON11300: Expanding the reach of the Java ME Platform CON5943: Java ME 8 Service Platform And stay tuned for more in this space! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "jsr 360", "jsr 361", "me 8", embedded, Embedded Java, JCP

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  • How to Visualize your Audit Data with BI Publisher?

    - by kanichiro.nishida
      Do you know how many reports on your BI Publisher server are accessed yesterday ? Or, how many users accessed to the reports yesterday, or what are the average number of the users accessed to the reports during the week vs. weekend or morning vs. afternoon ? With BI Publisher 11G, now you can audit your user’s reports access and understand the state of the reporting environment at your server, each user, or each report level. At the previous post I’ve talked about what the BI Publisher’s auditing functionality and how to enable it so that BI Publisher can start collecting such data. (How to Audit and Monitor BI Publisher Reports Access?)Now, how can you visualize such auditing data to have a better understanding and gain more insights? With Fusion Middleware Audit Framework you have an option to store the auditing data into a database instead of a log file, which is the default option. Once you enable the database storage option, that means you have your auditing data (or, user report access data) in your database tables, now no brainer, you can start visualize the data, create reports, analyze, and share with BI Publisher. So, first, let’s take a look on how to enable the database storage option for the auditing data. How to Feed the Auditing Data into Database First you need to create a database schema for Fusion Middleware Audit Framework with RCU (Repository Creation Utility). If you have already installed BI Publisher 11G you should be familiar with this RCU. It creates any database schema necessary to run any Fusion Middleware products including BI stuff. And you can use the same RCU that you used for your BI or BI Publisher installation to create this Audit schema. Create Audit Schema with RCU Here are the steps: Go to $RCU_HOME/bin and execute the ‘rcu’ command Choose Create at the starting screen and click Next. Enter your database details and click Next. Choose the option to create a new prefix, for example ‘BIP’, ‘KAN’, etc. Select 'Audit Services' from the list of schemas. Click Next and accept the tablespace creation. Click Finish to start the process. After this, there should be following three Audit related schema created in your database. <prefix>_IAU (e.g. KAN_IAU) <prefix>_IAU_APPEND (e.g. KAN_IAU_APPEND) <prefix>_IAU_VIEWER (e.g. KAN_IAU_VIEWER) Setup Datasource at WebLogic After you create a database schema for your auditing data, now you need to create a JDBC connection on your WebLogic Server so the Audit Framework can access to the database schema that was created with the RCU with the previous step. Connect to the Oracle WebLogic Server administration console: http://hostname:port/console (e.g. http://report.oracle.com:7001/console) Under Services, click the Data Sources link. Click ‘Lock & Edit’ so that you can make changes Click New –> ‘Generic Datasource’ to create a new data source. Enter the following details for the new data source:  Name: Enter a name such as Audit Data Source-0.  JNDI Name: jdbc/AuditDB  Database Type: Oracle  Click Next and select ‘Oracle's Driver (Thin XA) Versions: 9.0.1 or later’ as Database Driver (if you’re using Oracle database), and click Next. The Connection Properties page appears. Enter the following information: Database Name: Enter the name of the database (SID) to which you will connect. Host Name: Enter the hostname of the database.  Port: Enter the database port.  Database User Name: This is the name of the audit schema that you created in RCU. The suffix is always IAU for the audit schema. For example, if you gave the prefix as ‘BIP’, then the schema name would be ‘KAN_IAU’.  Password: This is the password for the audit schema that you created in RCU.   Click Next. Accept the defaults, and click Test Configuration to verify the connection. Click Next Check listed servers where you want to make this JDBC connection available. Click ‘Finish’ ! After that, make sure you click ‘Activate Changes’ at the left hand side top to take the new JDBC connection in effect. Register your Audit Data Storing Database to your Domain Finally, you can register the JNDI/JDBC datasource as your Auditing data storage with Fusion Middleware Control (EM). Here are the steps: 1. Login to Fusion Middleware Control 2. Navigate to Weblogic Domain, right click on ‘bifoundation…..’, select Security, then Audit Store. 3. Click the searchlight icon next to the Datasource JNDI Name field. 4.Select the Audit JNDI/JDBC datasource you created in the previous step in the pop-up window and click OK. 5. Click Apply to continue. 6. Restart the whole WebLogic Servers in the domain. After this, now the BI Publisher should start feeding all the auditing data into the database table called ‘IAU_BASE’. Try login to BI Publisher and open a couple of reports, you should see the activity audited in the ‘IAU_BASE’ table. If not working, you might want to check the log file, which is located at $BI_HOME/user_projects/domains/bifoundation_domain/servers/AdminServer/logs/AdminServer-diagnostic.log to see if there is any error. Once you have the data in the database table, now, it’s time to visualize with BI Publisher reports! Create a First BI Publisher Auditing Report Register Auditing Datasource as JNDI datasource First thing you need to do is to register the audit datasource (JNDI/JDBC connection) you created in the previous step as JNDI data source at BI Publisher. It is a JDBC connection registered as JNDI, that means you don’t need to create a new JDBC connection by typing the connection URL, username/password, etc. You can just register it using the JNDI name. (e.g. jdbc/AuditDB) Login to BI Publisher as Administrator (e.g. weblogic) Go to Administration Page Click ‘JNDI Connection’ under Data Sources and Click ‘New’ Type Data Source Name and JNDI Name. The JNDI Name is the one you created in the WebLogic Console as the auditing datasource. (e.g. jdbc/AuditDB) Click ‘Test Connection’ to make sure the datasource connection works. Provide appropriate roles so that the report developers or viewers can share this data source to view reports. Click ‘Apply’ to save. Create Data Model Select Data Model from the tool bar menu ‘New’ Set ‘Default Data Source’ to the audit JNDI data source you have created in the previous step. Select ‘SQL Query’ for your data set Use Query Builder to build a query or just type a sql query. Either way, the table you want to report against is ‘IAU_BASE’. This IAU_BASE table contains all the auditing data for other products running on the WebLogic Server such as JPS, OID, etc. So, if you care only specific to BI Publisher then you want to filter by using  ‘IAU_COMPONENTTYPE’ column which contains the product name (e.g. ’xmlpserver’ for BI Publisher). Here is my sample sql query. select     "IAU_BASE"."IAU_COMPONENTTYPE" as "IAU_COMPONENTTYPE",      "IAU_BASE"."IAU_EVENTTYPE" as "IAU_EVENTTYPE",      "IAU_BASE"."IAU_EVENTCATEGORY" as "IAU_EVENTCATEGORY",      "IAU_BASE"."IAU_TSTZORIGINATING" as "IAU_TSTZORIGINATING",    to_char("IAU_TSTZORIGINATING", 'YYYY-MM-DD') IAU_DATE,    to_char("IAU_TSTZORIGINATING", 'DAY') as IAU_DAY,    to_char("IAU_TSTZORIGINATING", 'HH24') as IAU_HH24,    to_char("IAU_TSTZORIGINATING", 'WW') as IAU_WEEK_OF_YEAR,      "IAU_BASE"."IAU_INITIATOR" as "IAU_INITIATOR",      "IAU_BASE"."IAU_RESOURCE" as "IAU_RESOURCE",      "IAU_BASE"."IAU_TARGET" as "IAU_TARGET",      "IAU_BASE"."IAU_MESSAGETEXT" as "IAU_MESSAGETEXT",      "IAU_BASE"."IAU_FAILURECODE" as "IAU_FAILURECODE",      "IAU_BASE"."IAU_REMOTEIP" as "IAU_REMOTEIP" from    "KAN3_IAU"."IAU_BASE" "IAU_BASE" where "IAU_BASE"."IAU_COMPONENTTYPE" = 'xmlpserver' Once you saved a sample XML for this data model, now you can create a report with this data model. Create Report Now you can use one of the BI Publisher’s layout options to design the report layout and visualize the auditing data. I’m a big fan of Online Layout Editor, it’s just so easy and simple to create reports, and on top of that, all the reports created with Online Layout Editor has the Interactive View with automatic data linking and filtering feature without any setting or coding. If you haven’t checked the Interactive View or Online Layout Editor you might want to check these previous blog posts. (Interactive Reporting with BI Publisher 11G, Interactive Master Detail Report Just A Few Clicks Away!) But of course, you can use other layout design option such as RTF template. Here are some sample screenshots of my report design with Online Layout Editor.     Visualize and Gain More Insights about your Customers (Users) ! Now you can visualize your auditing data to have better understanding and gain more insights about your reporting environment you manage. It’s been actually helping me personally to answer the  questios like below.  How many reports are accessed or opened yesterday, today, last week ? Who is accessing which report at what time ? What are the time windows when the most of the reports access happening ? What are the most viewed reports ? Who are the active users ? What are the # of reports access or user access trend for the last month, last 6 months, last 12 months, etc ? I was talking with one of the best concierge in the world at this hotel the other day, and he was telling me that the best concierge knows about their customers inside-out therefore they can provide a very private service that is customized to each customer to meet each customer’s specific needs. Well, this is true when it comes to how to administrate and manage your reporting environment, right ? The best way to serve your customers (report users, including both viewers and developers) is to understand how they use, what they use, when they use. Auditing is not just about compliance, but it’s the way to improve the customer service. The BI Publisher 11G Auditing feature enables just that to help you understand your customers better. Happy customer service, be the best reporting concierge! p.s. please share with us on what other information would be helpful for you for the auditing! Always, any feedback is a great value and inspiration for us!  

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  • Silverlight Cream for December 16, 2010 -- #1011

    - by Dave Campbell
    In this Issue: John Papa, Tim Heuer, Jeff Blankenburg(-2-, -3-), Jesse Liberty, Jay Kimble, Wei-Meng Lee, Paul Sheriff, Mike Snow(-2-, -3-), Samuel Jack, James Ashley, and Peter Kuhn. Above the Fold: Silverlight: "Animation Texture Creator" Peter Kuhn WP7: "dows Phone from Scratch #13 — Custom Behaviors Part II: ActionTrigger" Jesse Liberty Shoutouts: Awesome blog post by Jesse Liberty about writing in general: Ten Requirements For Tutorials, Videos, Demos and White Papers That Don’t Suck From SilverlightCream.com: 1000 Silverlight Cream Posts and Counting! John Papa has Silverlight TV number 55 up and it's an inverview he did with me the day before the Firestarter in December... thanks John... great job in making me not look stooopid :) Silverlight service release today - 4.0.51204 Tim Heuer announced a service release of Silverlight ... check out his blog for the updates and near the bottom is a link to the developer runtime. What I Learned In WP7 – Issue #3 Jeff Blankenburg has been pushing out tips ... number 3 consisted of 3 good pieces of info for WP7 devs including more info about fonts and a good site for free audio files What I Learned In WP7 – Issue #4 In number 4, Jeff Blankenburg talks about where to get some nice free WP7 icons, and a link to a cool article on getting all sorts of device info What I Learned In WP7 – Issue #5 Number 5 finds Jeff Blankenburg giving up the XAP for a CodeMash sessiondata app... or wait for it to appear in the Marketplace next week. Windows Phone from Scratch #13 — Custom Behaviors Part II: ActionTrigger Wow... Jesse Liberty is up to number 13 in his Windows Phone from scratch series... this time it's part 2 of his Custom Behaviors post, and ActionTriggers specifically. Solving the Storage Problem in WP7 (for CF Developers) Jay Kimble has released his WP7 dropbox client to the wild ... this is cool for loading files at run-time... opens up some ideas for me at least. Building Location Service Apps in Windows Phone 7 Wei-Meng Lee has a big informative post on location services in WP7... getting a Bing Maps API key, getting the data, navigating and manipulating the map, adding pushpins... good stuff Using Xml Files on Windows Phone Paul Sheriff is discussing XML files as a database for your WP7 apps via LINQ to XML. Sample code included. ABC–Win7 App Mike Snow has been busy with Tips of the Day ... he published a children's app for tracing their ABC's and discusses some of the code bits involved. Win7 Mobile Application Bar – AG_E_PARSER_BAD_PROPERTY_VALUE Mike Snow's next post is about the infamous AG_E_PARSER_BAD_PROPERTY_VALUE error or worse in WP7 ... how he got it, and how he fixed it... could save you some hair... Forward Navigation on the Windows Phone Mike Snow's latest post is about forward navigation on the WP7 ... oh wait... there isn't any... check out the post. Day 2 of my “3 days to Build a Windows Phone 7 Game” challenge Samuel Jack details about 9 hours in day 2 of his quest to build an XNA app for WP7 from a cold start. Windows Phone 7 Side Loading James Ashley has a really complete write-up on side-loading apps onto your WP7 device. Don't get excited... this isn't a hack... this is instructions for side-loading using the Microsoft-approved methos, which means a registered device. Animation Texture Creator Remember Peter Kuhn's post the other day about an Animation Texture Creator? ... well today he has some added tweaks and the source code! ... thanks Peter! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Spotlight on Claims: Serving Customers Under Extreme Conditions

    - by [email protected]
    Oracle Insurance's director of marketing for EMEA, John Sinclair, recently attended the CII Spotlight on Claims event in London. Bad weather and its implications for the insurance industry have become very topical as the frequency and diversity of natural disasters - including rains, wind and snow - has surged across Europe this winter. On England's wettest day on record, the county of Cumbria was flooded with 12 inches of rain within 24 hours. Freezing temperatures wreaked havoc on European travel, causing high speed TVG trains to break down and stranding hundreds of passengers under the English Chanel in a tunnel all night long without heat or electricity. A storm named Xynthia thrashed France and surrounding countries with hurricane force, flooding ports and killing 51 people. After the Spring Equinox, insurers may have thought the worst had past. Then came along Eyjafjallajökull, spewing out vast quantities of volcanic ash in what is turning out to be one of most costly natural disasters in history. Such extreme events challenge insurance companies' ability to service their customers just when customers need their help most. When you add economic downturn and competitive pressures to the mix, insurers are further stretched and required to continually learn and innovate to meet high customer expectations with reduced budgets. These and other issues were hot topics of discussion at the recent "Spotlight on Claims" seminar in London, focused on how weather is affecting claims and the insurance industry. The event was organized by the CII (Chartered Insurance Institute), a group with 90,000 members. CII has been at the forefront in setting professional standards for the insurance industry for over a century. Insurers came to the conference to hear how they could better serve their customers under extreme weather conditions, learn from the experience of their peers, and hear about technological breakthroughs in climate modeling, geographic intelligence and IT. Customer case studies at the conference highlighted the importance of effective and constant communication in handling the overflow of catastrophe related claims. First and foremost is the need to rapidly establish initial communication with claimants to build their confidence in a positive outcome. Ongoing communication then needs to be continued throughout the claims cycle to mange expectations and maintain ownership of the process from start to finish. Strong internal communication to support frontline staff was also deemed critical to successful crisis management, as was communication with the broader insurance ecosystem to tap into extended resources and business intelligence. Advances in technology - such web based systems to access policies and enter first notice of loss in the field - as well as customer-focused self-service portals and multichannel alerts, are instrumental in improving customer satisfaction and helping insurers to deal with the claims surge, which often can reach four or more times normal workloads. Dynamic models of the global climate system can now be used to better understand weather-related risks, and as these models mature it is hoped that they will soon become more accurate in predicting the timing of catastrophic events. Geographic intelligence is also being used within a claims environment to better assess loss reserves and detect fraud. Despite these advances in dealing with catastrophes and predicting their occurrence, there will never be a substitute for qualified front line staff to deal with customers. In light of pressures to streamline efficiency, there was debate as to whether outsourcing was the solution, or whether it was better to build on the people you have. In the final analysis, nearly everybody agreed that in the future insurance companies would have to work better and smarter to keep on top. An appeal was also made for greater collaboration amongst industry participants in dealing with the extreme conditions and systematic stress brought on by natural disasters. It was pointed out that the public oftentimes judged the industry as a whole rather than the individual carriers when it comes to freakish events, and that all would benefit at such times from the pooling of limited resources and professional skills rather than competing in silos for competitive advantage - especially the end customer. One case study that stood out was on how The Motorists Insurance Group was able to power through one of the most devastating catastrophes in recent years - Hurricane Ike. The keys to Motorists' success were superior people, processes and technology. They did a lot of upfront planning and invested in their people, creating a healthy team environment that delivered "max service" even when they were experiencing the same level of devastation as the rest of the population. Processes were rapidly adapted to meet the challenge of the catastrophe and continually adapted to Ike's specific conditions as they evolved. Technology was fundamental to the execution of their strategy, enabling them anywhere access, on the fly reassigning of resources and rapid training to augment the work force. You can learn more about the Motorists experience by watching this video. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.

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  • Feedback Filtration&ndash;Processing Negative Comments for Positive Gains

    - by D'Arcy Lussier
    After doing 7 conferences, 5 code camps, and countless user group events, I feel that this is a post I need to write. I actually toyed with other names for this post, however those names would just lend itself to the type of behaviour I want people to avoid – the reactionary, emotional response that speaks to some deeper issue beyond immediate facts and context. Humans are incredibly complex creatures. We’re also emotional, which serves us well in certain situations but can hinder us in others. Those of us in leadership build up a thick skin because we tend to encounter those reactionary, emotional responses more often, and we’re held to a higher standard because of our positions. While we could react with emotion ourselves, as the saying goes – fighting fire with fire just makes a bigger fire. So in this post I’ll share my thought process for dealing with negative feedback/comments and how you can still get value from them. The Thought Process Let’s take a real-world example. This week I held the Prairie IT Pro & Dev Con event. We’ve gotten a lot of session feedback already, most of it overwhelmingly positive. But some not so much – and some to an extreme I rarely see but isn’t entirely surprising to me. So here’s the example from a person we’ll refer to as Mr. Horrible: How was the speaker? Horrible! Worst speaker ever! Did the session meet your expectations? Hard to tell, speaker ruined it. Other Comments: DO NOT bring this speaker back! He was at this conference last year and I hoped enough negative feedback would have taught you to not bring him back...obviously not...I will not return to this conference next year if this speaker is brought back. Now those are very strong words. “Worst speaker ever!” “Speaker ruined it” “I will not return to this conference next year if the speaker is brought back”. The speakers I invite to speak at my conference are not just presenters but friends and colleagues. When I see this, my initial reaction is of course very emotional: I get defensive, I get angry, I get offended. So that’s where the process kicks in. Step 1 – Take a Deep Breath Take a deep breath, calm down, and walk away from the keyboard. I didn’t do that recently during an email convo between some colleagues and it ended up in my reacting emotionally on Twitter – did I mention those colleagues follow my Twitter feed? Yes, I ate some crow. Ok, now that we’re calm, let’s move on to step 2. Step 2 – Strip off the Emotion We need to take off the emotion that people wrap their words in and identify the root issues. For instance, if I see: “I hated this session, the presenter was horrible! He spoke so fast I couldn’t make out what he was saying!” then I drop off the personal emoting (“I hated…”) and the personal attack (“the presenter was horrible”) and focus on the real issue this person had – that the speaker was talking too fast. Now we have a root cause of the displeasure. However, we’re also dealing with humans who are all very different. Before I call up the speaker to talk about his speaking pace, I need to do some other things first. Back to our Mr. Horrible example, I don’t really have much to go on. There’s no details of how the speaker “ruined” the session or why he’s the “worst speaker ever”. In this case, the next step is crucial. Step 3 – Validate the Feedback When I tell people that we really like getting feedback for the sessions, I really really mean it. Not just because we want to hear what individuals have to say but also because we want to know what the group thought. When a piece of negative feedback comes in, I validate it against the group. So with the speaker Mr. Horrible commented on, I go to the feedback and look at other people’s responses: 2 x Excellent 1 x Alright 1 x Not Great 1 x Horrible (our feedback guy) That’s interesting, it’s a bit all over the board. If we look at the comments more we find that the people who rated the speaker excellent liked the presentation style and found the content valuable. The one guy who said “Not Great” even commented that there wasn’t anything really wrong with the presentation, he just wasn’t excited about it. In that light, I can try to make a few assumptions: - Mr. Horrible didn’t like the speakers presentation style - Mr. Horrible was expecting something else that wasn’t communicated properly in the session description - Mr. Horrible, for whatever reason, just didn’t like this presenter Now if the feedback was overwhelmingly negative, there’s a different pattern – one that validates the negative feedback. Regardless, I never take something at face value. Even if I see really good feedback, I never get too happy until I see that there’s a group trend towards the positive. Step 4 – Action Plan Once I’ve validated the feedback, then I need to come up with an action plan around it. Let’s go back to the other example I gave – the one with the speaker going too fast. I went and looked at the feedback and sure enough, other people commented that the speaker had spoken too quickly. Now I can go back to the speaker and let him know so he can get better. But what if nobody else complained about it? I’d still mention it to the speaker, but obviously one person’s opinion needs to be weighed as such. When we did PrDC Winnipeg in 2011, I surveyed the attendees about the food. Everyone raved about it…except one person. Am I going to change the menu next time for that one person while everyone else loved it? Of course not. There’s a saying – A sure way to fail is to try to please everyone. Let’s look at the Mr. Horrible example. What can I communicate to the speaker with such limited information provided in the feedback from Mr. Horrible? Well looking at the groups feedback, I can make a few suggestions: - Ensure that people understand in the session description the style of the talk - Ensure that people understand the level of detail/complexity of the talk and what prerequisite knowledge they should have I’m looking at it as possibly Mr. Horrible assumed a much more advanced talk and was disappointed, while the positive feedback by people who – from their comments – suggested this was all new to them, were thrilled with the session level. Step 5 – Follow Up For some feedback, I follow up personally. Especially with negative or constructive feedback, its important to let the person know you heard them and are making changes because of their comments. Even if their comments were emotionally charged and overtly negative, it’s still important to reach out personally and professionally. When you remove the emotion, negative comments can be the best feedback you get. Also, people have bad days. We’ve all had one of “those days” where we talked more sternly than normal to someone, or got angry at something we’d normally shrug off. We have various stresses in our lives and sometimes they seep out in odd ways. I always try to give some benefit of the doubt, and re-evaluate my view of the person after they’ve responded to my communication. But, there is such a thing as garbage feedback. What Mr. Horrible wrote is garbage. It’s mean spirited. It’s hateful. It provides nothing constructive at all. And a tell-tale sign that feedback is garbage – the person didn’t leave their name even though there was a field for it. Step 6 – Delete It Feedback must be processed in its raw form, and the end products should drive improvements. But once you’ve figured out what those things are, you shouldn’t leave raw feedback lying around. They are snapshots in time that taken alone can be damaging. Also, you should never rest on past praise. In a future blog post, I’m going to talk about how we can provide great feedback that, even when its critical, can still be constructive.

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  • Understanding Process Scheduling in Oracle Solaris

    - by rickramsey
    The process scheduler in the Oracle Solaris kernel allocates CPU resources to processes. By default, the scheduler tries to give every process relatively equal access to the available CPUs. However, you might want to specify that certain processes be given more resources than others. That's where classes come in. A process class defines a scheduling policy for a set of processes. These three resources will help you understand and manage it process classes: Blog: Overview of Process Scheduling Classes in the Oracle Solaris Kernel by Brian Bream Timesharing, interactive, fair-share scheduler, fixed priority, system, and real time. What are these? Scheduling classes in the Solaris kernel. Brian Bream describes them and how the kernel manages them through context switching. Blog: Process Scheduling at the Thread Level by Brian Bream The Fair Share Scheduler allows you to dispatch processes not just to a particular CPU, but to CPU threads. Brian Bream explains how to use and provides examples. Docs: Overview of the Fair Share Scheduler by Oracle Solaris Documentation Team This official Oracle Solaris documentation set provides the nitty-gritty details for setting up classes and managing your processes. Covers: Introduction to the Scheduler CPU Share Definition CPU Shares and Process State CPU Share Versus Utilization CPU Share Examples FSS Configuration FSS and Processor Sets Combining FSS With Other Scheduling Classes Setting the Scheduling Class for the System Scheduling Class on a System with Zones Installed Commands Used With FSS -Rick Follow me on: Blog | Facebook | Twitter | Personal Twitter | YouTube | The Great Peruvian Novel

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  • Yay! Oracle Solaris 11.1 Is Here!

    - by rickramsey
    Even the critters are happy. This is no cosmetic release. It's got TONS of new stuff for both system admins and system developers. In the coming weeks and months I'll highlight specific new capabilities, but for now, here are a few resources to get you started. What's New (pdf) Describes enhancements for sysadmins in: Installation System configuration Virtualization Security and Compliance Networking Data management Kernel/platform support Network drivers User environment And for system developers: Preflight Applications Checker Oracle ExaStack Labs (available to Oracle Partner Network Gold-level members for application certification) Oracle Solaris Studio Integrated Java Virtual Machine (JVM): Updates are now managed using the Image Packaging System (IPS) Migration guides and technology mapping tables for AIX, HP-UX and Red Hat Linux: Download Free downloads for SPARC and x86 are available, along with instructions and tips for using the new repositories and Image Packaging System. Tech Article: How to Upgrade to Oracle Solaris 11.1 You can upgrade using either Oracle's official Solaris release repository or, if you have a support contract, the Support repository. Peter Dennis explains how. Documentation Superbly written instructions from our dedicated cadre of world-renowned but woefully underpaid technical writers: Getting Started Installing, Booting, and Updating Establishing an Oracle Solaris Network Administering Essential Features Administering Network Services Securing the Operating System Monitoring and Tuning Creating and Using Virtual Environments Working with the Desktop Developing Applications Reference Manuals And more Training And don't forget the new online training courses from Oracle University! I really liked them. Here are my first and second impressions. Website Newsletter Facebook Twitter

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