Exchange server not serving mobile devices - how to troubleshoot?
- by chickeninabiscuit
Our exchange server has suddenly stopped serving mobile devices. Attempts to connect result in our ActiveSync server returning HTTP 500.
It is serving outlook clients fine.
Our server is Windows 2003 SBS 6.5 SP2
There are no abnormal events in the system log.
I ran the "Exchange ActiveSync with AutoDiscover" at https://www.testexchangeconnectivity.com/
I've notice an abnormality in the exchange properties, Log File Directory shows:
Access denied.
Facility: Win32 ID no: 80070005
Exchange System Manager
As shown in the following image:
I think it may be related to a recent issue we had here: http://serverfault.com/questions/40222/windows-server-2003-suddenly-unable-to-connect-to-anything
We followed a procedure to reinstall TCP/IP: http://support.microsoft.com/kb/325356
I've run the "exchange activesync" connectivity test at testexchangeconnectivity.com:
Attempting to Resolve the host name
mail.immersive.com.au in DNS. Host
successfully Resolved Additional
Details IP(s) returned:
221.133.203.229
Testing TCP Port 443 on host
mail.immersive.com.au to ensure it is
listening/open. The port was opened
successfully.
Testing SSL Certificate for validity.
The certificate passed all validation
requirements. Test Steps Validating
certificate name Successfully
validated the certificate name
Additional Details Found hostname
mail.immersive.com.au in Certificate
Subject Common name
Validating certificate trust for
Windows Mobile Devices Certificate is
trusted and all certificates are
present in chain Additional Details
Certificate is trusted for Windows
Mobile 5 and Later platforms. Root =
[email protected], CN=Thawte
Server CA, OU=Certification Services
Division, O=Thawte Consulting cc,
L=Cape Town, S=Western Cape, C=ZA
Testing certificate date to ensure
validity Date Validation passed. The
certificate is not expired. Additional
Details Certificate is valid:
NotBefore = 1/5/2009 4:00:00 PM,
NotAfter = 1/11/2010 3:59:59 PM
Testing Http Authentication Methods
for URL
https://mail.immersive.com.au/Microsoft-Server-Activesync/
Http Authentication Methods are
correct Additional Details Found all
expected authentication methods and no
disallowed methods. Methods Found:
Basic
Attempting an Activesync session with
server Errors were encountered while
testing the ActiveSync session Test
Steps Attempting to send OPTIONS
command to server OPTIONS response
was successfully received and is valid
Additional Details Headers received:
MicrosoftOfficeWebServer: 5.0_Pub
Pragma: no-cache Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands:
Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping
Content-Length: 0 Date: Thu, 16 Jul
2009 01:07:27 GMT Server:
Microsoft-IIS/6.0 X-Powered-By:
ASP.NET
Attempting FolderSync command on
ActiveSync session FolderSync command
test failed Tell me more about this
issue and how to resolve it
Additional Details Exchange
