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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • OSB unit testing, part 1 by Qualogy

    - by JuergenKress
    First you need to implement the simple bpel process like this : In my current project, I inherited a lot of OSB components that have been developed by (former) team members, but they all lack unit tests. This is a situation I really dislike, since this makes it much harder to refactor or bug-fix the existing code base. So, for all newly created components (and components I have to bug-fix) I strive to add unit tests. Of course, the unit tests will be created using my favourite testing tool: soapUI ! Unit of test The unit test should be created for the service composition, which in OSB terms should be the proxy service combination with its business service. Now, since you do not want to rely on any other services, you should provide mock services for all services invoked from your Component-Under-Test. In a previous article, I wrote about mocking your services in soapUI. While this approach would also be valid here, creating a mock service (and certainly deploying it on a separate WebServer) does violate one of the core principles of unit testing: to make your unit tests as self-contained as possible, i.e. not depending on any external components. In this article, I will show you how to achieve this by simply providing a mock response inside your unit test. Scenario The scenario I implement for testing is a simple currency converter; the external request consists of a from and a to currency, and an amount (in currency from). The service will perform an exchange rate lookup using the WebServiceX CurrencyConverter and return a response to the caller consisting of both the source and target currencies and amounts. For the purpose of unit testing, I will implement a mock response for the exchange rate lookup. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Qualogy,OSB,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Summary of our Recent Pull Request Enhancements on CodePlex

    Over the past several weeks, we’ve been incrementally rolling out a bunch of enhancements around our pull request workflow for Git and Mercurial projects. Our goal is to make contributing to open source projects a simple and rewarding experience, and we’ll continue to invest in this area. Here’s a summary of the changes so far, in case you’ve missed them. As always, if you have any feedback, please let us know, whether on our ideas page or via Twitter. Support for branches You can now pick the source and destination branches for your pull request, whether you’re sending one from your fork, or using it within a project to collaborate with your other trusted contributors. A redesigned creation experience Our old pull request creation form was rather lacking. It asked for a title and comment in a small modal dialog, but that was about it. We knew we could do better, so we rethought the experience. Now, when you create a pull request, you’re taken to a new page that let’s you select the source and destination, and gives you information on the diffs and commits that you’re sending, so you can confirm that you’re sending the right set of changes. Inline code snippets in discussion If users comment on code in your pull request, we now display a preview of the snippet of relevant code inline with their comment on the discussion. Subsequent replies on that line are combined in a single thread to preserve your context. No more clicking and hunting to find where the comments are. And you can add another inline comment right from the discussion area. Comment notifications You can now elect receive an e-mail notification if a user comments on your pull request. If it’s on a line of code, we’ll display the relevant code snippet in the e-mail. Redesigned diff viewer Our old diff viewer hadn’t been touched in a while, and was in need of an update. We started with a visual facelift to use standard red/green colors for additions/deletions and remove the noisy “dots” that represented spaces and that littered the diff viewer. Based on feedback that the viewable region for diffs was too small, especially for smaller screen resolutions, we revamped the way the viewport for the code is sized, and now expand it to fill the majority of the browser height when scrolling down. The set of improvements we implemented here also apply anywhere diffs are viewed, not just for pull requests.

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  • git commit –m “CodePlex now supports Git!”

    Finally, yes, CodePlex now supports Git! Git has been one of the top rated requests from the CodePlex community for some time: Admittedly, when we launched CodePlex, we never expected that at some point we would be running a source control system originally invented by Linus Torvalds to use for the Linux kernel. Though I would also say, nobody would have thought the open source ecosystem would be as important to Microsoft as it has become now. Giving CodePlex users what they ask for and supporting their open source efforts has always been important to us, and we have a long list of improvements planned, so stay tuned as we have more up our sleeves! Why Git? So why Git? CodePlex already has Mercurial for distributed version control and TFS (which also supports subversion clients) for centralized version control. The short answer is that the CodePlex community voted, loud and clear, that Git support was critical. Additionally, we just like it, we use Git on our team every day and making the DVCS workflows more available to the CodePlex community is just the right thing to do. Forks and Pull Requests One of the capabilities that distributed version control systems, such as Mercurial and Git, enable is the Fork and Pull Request workflow.  Just like with Mercurial, projects configured to use Git enable Forking the source and submitting contributions back via Pull Requests. The Fork/Pull Request workflow is a key accelerator to many open source projects and you will see improvements in our support coming later this year. More Choice With the addition of Git, now CodePlex has three options when it comes to Open Source project hosting. Projects can now select between TFS, Mercurial, and Git. Each developer has their own preferences, and for some, centralized version control makes more sense to them. For others, DVCS is the only way to go. We’re equally committed to supporting both these technologies for our users. You can get started today by creating a new project or contribute to an existing project by creating a fork. For help on getting started with Git on CodePlex, see our help documentation here. If you would like to switch your project to use Git, please contact us at CodePlex Support with your project information, and we will be happy to help you out. We're Listening CodePlex is your community, and we want to deliver the experiences you need to have a successful open source project. We want your ideas and feedback to make CodePlex a great development community.  The issue tracker on CodePlex is publicly available. Add suggestions or vote up existing suggestions. And you can always find us on Twitter, I’m @mgroves84; follow us to keep up to date with our latest releases: @codeplex

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  • SCM?????????

    - by kiyoshi.nira
    ??? ????????????????????: · ??????? "Twitter" ????????2raKi44 ????? · ?????SCM, ????????????????? · ????????? · 3/31???????? · ????????????????????!? · ??????????????????? · ?????????IT????????????! · ????????????????????! · SCM???????? · ???????????????? · ??????????????????! (??) · ??????????????????! (??) · ?????????Oracle Applications Summit 2010? · ?3PL Study 2009? (5)????????????????? · 2010 Happy New Year! · ?3PL Study 2009? (4)???? - ??? · ??????? [????]????????????? · ?3PL Study 2009? (3)IT????????? · ?3PL Study 2009? (2)?????????? · ?3PL Study 2009? (1)????? · ??????10?26??????????????? · 3PL???????????????? (3) · 3PL???????????????? (2) · 3PL???????????????? (1) · SCM????????? · ???????????Oracle Direct??????????????! · ??????IFRS ??????????? ?? · ??????IFRS ??????????? ?? · ?????SCM??????????????? ?? · ?????SCM??????????????? ?? · SCM???????????? (???? 8???) · ???????????KPI???????? · ?????????????KPI ????? (??) · ?????????????KPI ????? (??) · ?????????????????????????! ?? MOC · ?????????????????????????! ?? · DMS ??·?????????? 6/24~6/26 · ??????????????????????????????? · ?????????????! · ????????????????????? · ??????????????????? - ?? On-Line OUTLET · ??????????????????? · Oracle OpenWorld Tokyo, 2009?4?22?~24? · ???????????????????????? · ???????????! · ???????????????! · ?????????????? · ????????????????????? · ?????????!

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  • ?????????????Fusion Middleware??????????? ?2?

    - by rika.tokumichi
    ??????????OTN????????? ??OTN???????Fusion Middleware???????????????????????????????????????????????? ?OTN????????????????????????????? 2010?1????????????????? ???????????? ??????????????????? ???! ???????????????? ?????????????????????? ?????????????!! ????????????????????????? ???????????????????????????????????????? ??????????????Oracle Direct Seminar(??:????)? Oracle Direct Seminar???Oracle Direct?????IT?????????????????????????????????????·???·???????????????????????????????????????????????????????????????????????????????????? >????3???????? ????????????????????????? ?????????????????????????????^^ ???????????????????????????PDF????????????? ??????????????????????????????! >OTN???? ??????????? ??????????????????????··· ?????????????????????? ???????????/????????????????????????????????????????????????????? >?????????(???/?????) ??Middleware??????????Twitter????????????????????????? oraclemiddle_jp ??????????! ??????????????????????????? ···????????? ???????????????????????OTN??????????????????????????? ?????????????????? >OTN Japan ????&????????????? >???ONT Japan?????????????????????????? ???? ????????????????????????????? ?????????!! (?) >?INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition?????? ?????Database?Application????????????1?????????Oracle's Dev2DBA Newsletter??????????????????????????! >?Oracle's Dev2DBA Newsletter?????? ???????????????????! ?????????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????????!???????????????????????????????! ???????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????????????????US????????????????????????????????????????????????????????????????????????????? ?????????????????????Fusion Middleware??????????? ?2??????????? ??????????????????????! Fusion Middleware???????????! ?INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition???????! ??1?OTN???????Fusion Middleware???????????????? ???????????????????????????????????????????????? ???????????????????????!! ?????????? Oracle/OTN????????????????????????????????????????????????? ????????????????????????????????????? INFORMATION INDEPTH NEWSLETTERS Fusion Middleware Edition??????????????????????? ??????????????????????Oracle's Dev2DBA Newsletter?????????????^^

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  • How to resolve Windows Update Error 8024402F on Windows 7 Home Premium 64bit?

    - by Day
    I have been having the same problem with Windows Updates on 2 of my machines at home, both running Windows 7 Home Premium 64-bit. One of the 2 machines is a brand new install, the other has run Windows Update in the past, but is also not working now. When I manually check for updates using the Control Panel, I get error code 8024402F: I followed the link to "Get help with this error", which brings up several articles in Windows Help and Support, none of which are for this specific error code. From the help and general googling I've tried: Checking internet connectivity. Most of the help suggests that this error is caused by a general internet connectivity problem. But if you're reading this, my connection is definitely working fine. Disabling antivirus temporarily and trying to run Windows Update. This didn't help (I run AVG free) Running Control Panel - Troubleshooting - Security Systems - Fix Problems with Windows Update. This said it detected and resolved problems, but didn't help. Update using IE (as I used to in XP). Go to http://windowsupdate.microsoft.com/ redirects me to http://test.update.microsoft.com/windowsupdate/v6/vistadefault.aspx for which IE displays a "connection problem" (i.e. site unreachable) I've had the same problem for 24 hours now, so surely the Windows Update servers haven't been down this whole time? A quick check on twitter shows no worldwide outcry about Windows Update being unavailable, so is it just me? I'm based in the UK, but I notice that the http://test.update.microsoft.com/windowsupdate/v6/vistadefault.aspx URL is also unavailable using ''wget'' from my webserver in Chicago. day@ord1:~$ wget http://test.update.microsoft.com/windowsupdate/v6/vistadefault.aspx --2011-03-17 00:01:27-- http://test.update.microsoft.com/windowsupdate/v6/vistadefault.aspx Resolving test.update.microsoft.com... failed: Name or service not known. wget: unable to resolve host address `test.update.microsoft.com' day@ord1:~$ host test.update.microsoft.com Host test.update.microsoft.com not found: 3(NXDOMAIN)

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  • Programmable Home Security Alarm [closed]

    - by stej
    I don't ask for recommendation! (just wanted to say that; anyway it doesn't matter now as the question is closed) I've seen some advertisements about home alarms that notifies me that something is happening in my house. None of them mentioned programmability (with real programming language like e.g C, assembler, whatever). As a programmer I'd like to have a possibility to add some behaviour, that is not part of the alarm itself. This might be: take snapshots of all cameras in a house and send it to some email send email, twitter message, skype message to some predefined account send email to a police (silly, I know) start turning the lights on and off (scary, right?) etc. (would be veeery challenging with assembler, I know; but lets suppose I can use some more high level language) I don't expect that there is a alarm system capable of this stuff, that's why I'm looking for a programmable module. Question: Is it even possible? Is it good idea (my program could crash and cause instability of the system).

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  • "Steam needs to be online to update" - 404 fetching *_osx.zip.*

    - by Chris Boyle
    Since yesterday evening, when I launch Steam on OSX, a self-update progress bar appears instead (at 0 of 30MB or so). This bar does not advance, an error dialog appears: Steam needs to be online to update Please confirm your network connection and try again. The app then exits. This happens whether wifi or ethernet or both are connected, and pings to the outside world succeed throughout. If I look at the logs in Console, they are very similar to this example (though that's not mine). Specifically: Success! http://store.steampowered.com/public/client/steam_client_osx?date=718277 [...] Failed! http://cdn.store.steampowered.com/public/client/breakpad_osx.zip.27f59114a86fcd50533e1d7b128f9300947f9969 Failed! http://cdn.store.steampowered.com/public/client/steam_osx.zip.11a99384214805f2dd3be5084ba6be61d662f8ac Failed! http://cdn.store.steampowered.com/public/client/miles_osx.zip.d9fb546541f59c1fdd03962a605236b1021abab8 Requesting the first URL successfully returns some data including the filenames of the latter three, and requesting any of those gives me a 404 (I've tried multiple clients on multiple continents). Searches on Google and Twitter show about 10-20 others having this problem in the past 24 hours, but hardly the angry mob I'd expect if the problem affected all Steam OSX users. Things that have already been tried with no effect: Switching between wifi and ethernet. Killing all Steam processes including ipcserver. Moving the ~/Library/Application Support/Steam/registry.vdf file away. Requesting those URLs with other clients and from other locations. Interesting: that first URL with the date parameter returns the same content even without that parameter (thus would lead to the same 404s) suggesting that the problem is not necessarily specific to coming from a particular currently-installed version of Steam.

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  • Memory leak in Google Chrome

    - by jasondavis
    As a developer it is very common for me to have 2-3 different IDE's open, 10-15 google chrome windows which can hold up to 200 open tabs (I know I get out of hand some times), Photoshop, couple twitter bots for promo, and a few other programs but my system still runs fast and smooth. I have an i7 processor with 12gb ram. Now with all my usual stuff running my Physical memory is usually running around 50-60% however over the course of the day or much less even, I will gradually grow to 98% The highest Memory usage processes will be from Google Chrome, if I sort in the task manager by highest memory usage and end the 1 highest process which will be a google chrome one, my memory usage will jump back down to about 60%. Also by ending that 1 process, all my Chrome windows will remain open and in use, so it doesn't affect me at all by ending that process. Based on this research I am assuming that that 1 runaway process is likely the Adobe Flash as I also can say that it gets up to the 98% much faster when I am using flash items like video or music player. But even without using any of them it will still climb up to that high number eventually. Has anyone else experienced similar results?

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  • Mac "Steam needs to be online to update" - 404 fetching *_osx.zip.*

    - by Chris Boyle
    Since yesterday evening, when I launch Steam on OSX, a self-update progress bar appears instead (at 0 of 30MB or so). This bar does not advance, an error dialog appears: Steam needs to be online to update Please confirm your network connection and try again. The app then exits. This happens whether wifi or ethernet or both are connected, and pings to the outside world succeed throughout. If I look at the logs in Console, they are very similar to this example (though that's not mine). Specifically: Success! http://store.steampowered.com/public/client/steam_client_osx?date=718277 [...] Failed! http://cdn.store.steampowered.com/public/client/breakpad_osx.zip.27f59114a86fcd50533e1d7b128f9300947f9969 Failed! http://cdn.store.steampowered.com/public/client/steam_osx.zip.11a99384214805f2dd3be5084ba6be61d662f8ac Failed! http://cdn.store.steampowered.com/public/client/miles_osx.zip.d9fb546541f59c1fdd03962a605236b1021abab8 Requesting the first URL successfully returns some data including the filenames of the latter three, and requesting any of those gives me a 404 (I've tried multiple clients on multiple continents). Searches on Google and Twitter show about 10-20 others having this problem in the past 24 hours, but hardly the angry mob I'd expect if the problem affected all Steam OSX users. Things that have already been tried with no effect: Switching between wifi and ethernet. Killing all Steam processes including ipcserver. Moving the ~/Library/Application Support/Steam/registry.vdf file away. Requesting those URLs with other clients and from other locations. Interesting: that first URL with the date parameter returns the same content even without that parameter (thus would lead to the same 404s) suggesting that the problem is not necessarily specific to coming from a particular currently-installed version of Steam.

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  • What to do when launchpad is down?

    - by Jon
    As I am writing this (Friday, November 8, 2013 at 9:59:18 PM EST) launchpad is down. Apparently there is a power failure (https://twitter.com/launchpadstatus/status/398980619880775680). I tried running sudo apt-get update on my Ubuntu install. However, I simply get stuck on this: Ign http://ppa.launchpad.net precise InRelease 100% [Waiting for headers] Being a Ubuntu newbie, I tried to point my sources.list file to a different source. I backed up the original sources.list and then deleted the entire file to start afresh. I then added the following lines to it: deb http://mirror.anl.gov/pub/ubuntu/ precise main deb-src http://mirror.anl.gov/pub/ubuntu/ precise main I figured that since I have a different mirror, there would be no problem updating. I was wrong. I get stuck at the same place. I have several questions: Why do I need to hit launchpad? I do not reference it in my sources.list file at all. Is this something where the mirror redirects me to launchpad? Is there a good article out there that I can read on how exactly this whole apt-get update thing works that will help me understand why it is hitting launchpad? Is there any way to get my Ubuntu to update while launchpad is down? Isn't there any redundancy for the launchpad servers?

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  • Apache crashes every 5min

    - by Simon
    I'm relatively new to server issues, having a site of mine that I started early in the year grow beyond my capabilities of managing it. I need help. I recently moved out of my shared hosting environment onto a dedicated virtual server from Mediatemple. Each week, I run a script that fetches data from my DB, fetches data from last.fm's API and then tweets information to Twitter. My server uses Virtuozzo and when the script runs, Apache crashes every 5min. I checked and saw that the 'kmemsize' parameter reaches its cap (its 13mb). I realise my problem. The MySQL process stays open for long while Apache needs to handle lots of incoming links (about 200 000 pageviews for that day according to my previous host's AWSTATS). Yes, I'm quite unexperienced in this, and I'm clearly killing the server with too many incoming links while it has to manage the updating of the DB. So that is the precedent: I want a few answers. 1) Why did my shared hosting environment not crash apache every 5min? It ran fine, the site only slowed a lot. Clearly, it must be the virtual container and the kmemsize limit? 2) Where do I go from here? Would a physical server (not a virtual container) encounter the same problems? I sent a support request to Mediatemple as well. I need all the help I can get.

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  • Nginx, HAproxy, Unicorn, Rails and Node settings

    - by Julien Genestoux
    Our application is currently only a "regular" web app, with no fancy things like streaming HTTP or websockets. It's mostly a Rails app, served by a few (20 on 2 machines) Unicorn workers, proxied by a venerable nginx server which deals with load balancing. This has been working quite well for the past year and the app now serves between 400 and 800 requests per second at any point during the day. We're soon releasing 2 new APIs, which are both served by a Node application : a websocket one, as well as a long polling HTTP one. (the fancy thing like the Twitter streaming API where HTTP connections never end). They both use the same port on node and since the node app is stateless, we can certainly deploy a few of them to handle the traffic. The app (node) is now deployed in 5 instances and are now listening on 5 different 'private' ports on the same host. We need to put something in front of them to load balance, but also something that is able to deal with sockets (either websocket or HTTP streaming) which are intended to stay 'up' for days. The question is then : what? I read somewhere that HAProxy does a better job than Nginx at this. What do you recommend?

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  • Connection problems via Wifi (multiple devices)

    - by Kelvin Farrell
    I'm having connection issues with my router (Linksys WRT610N) at home. There are a number of things that are happening (may be more, this is just what I've mainly noticed)... 1) Using my laptop (Macbook Pro OSX Lion), I am unable to complete any operations with my external FTP server, hosted with FatCow. I can connect to it, navigate through all the files, but when I try to edit/delete/add a file the operation times out. EVERY time. I've used two other Wifi connection on my laptop and neither have this issue. 2) I am unable to upload photos/videos to Facebook or Twitter using my phone (Samsung Galaxy S2) or my tablet (HP Touchpad - CM9). Neither am I able to upload files to Dropbox via either of the devices. Same thing happens in all situations; the upload will begin and it will just hang on 0% forever. After about 10 mins I am always forced to disconnect the Wifi to stop the action. 3) My laptop is having slow internet speed, even though we are on 20mb broadband. Speedtests say I'm getting a good connection and my Ping is good, but when using streaming services like Spotify, it takes forever to load a page and frequently stops to buffer whilst playing a song. Don't know if it's worth mentioning but I have no issues with my XBox (Ethernet), AppleTV (Wifi) or my girlfrield's phone (Nokia Lumia 800 - WP7.5) on the network. I'd really appreciate any help. This is driving me insane and is really affecting both my working and leisure use of the internet.

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  • Most scalable way of serving a small set of static HTTP content

    - by Ekevoo
    The story: Hi guys. I'm among the people responsible for serving the results of the most anticipated (by number of people participating) annual entrance exam in my state. As such, when our results are published, the interest is overwhelming. In the past we delegated the responsibility of serving the results to the media, but that spoils a little the officialness of these results. This year we went with a little (long overdue) experiment of using lighttpd instead of Apache as well as other physical network optimizations I wasn't directly involved with. The results were very satisfactory. The server didn't choke even once, nor we saw any of the usual Twitter complaints on unavailability and/or slowness that were previously common. However, because we still delegated the first publication of the results to the media I'm still not 100% sure we can handle the load of actually publishing the results first. The question: Now because these files are like 14MB in total and a true lightweight Linux distribution isn't that big either, I'm thinking: what if next year we run full RAMdrive? Is there any? Is that useful? Is that worth it for a team that uses Debian almost exclusively? Are there other optimizations that I should be focusing on instead?

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  • Strange problem with Google Mail and IMAP on Outlook 2007

    - by Alex C.
    I work for a small non-profit organization. We have about 35 administrative employees who use e-mail. We're on a Windows network with a domain. Everyone is running XP Pro and Office 2007 with all updates/patches. We used to use POP3 mail through a local provider. However, we recently signed-up for a free Google Apps account, and we switched to IMAP mail through Google. Everyone uses Outlook 2007 as the client. For about ten days, everything was working fine. Yesterday afternoon, we suddenly developed a strange and annoying problem. Every time you send an e-mail message, a copy of your outgoing message shows up in your inbox. It's as if you're adding your own address to the CC: line of every message. Nothing has changed on our end. I was hoping that the problem was a temporary glitch that would resolve itself, but here we are about 24 hours later, and it's still happening. I searched Twitter, and there were a handful of vague messages about issues with Google mail and IMAP, but I didn't see any references to this specific problem. Any thoughts on what's going on here and how to fix it?

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  • shared hosting with malware, .htaccess file gets modified every 2 hours or so

    - by apache
    I spent all day today chasing malware on the shared hosting for one of my clients. The issue is as follows: Every 2 hours or so .htaccess file and all other .htaccess files gets modified, on the top of the file these lines are added: IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{HTTP_REFERER} ^.*(google|ask|yahoo|youtube|wikipedia|excite|altavista|msn|aol|goto|infoseek|lycos|search|bing|dogpile|facebook|twitter|live|myspace|linkedin|flickr)\.(.*) RewriteRule ^(.*)$ http://pasla-ghwoo.ru/rqpgfap?8 [R=301,L] </IfModule> and on the bottom: ErrorDocument 400 http://pasla-ghwoo.ru/rqpgfap?8 ErrorDocument 401 http://pasla-ghwoo.ru/rqpgfap?8 ErrorDocument 403 http://pasla-ghwoo.ru/rqpgfap?8 ErrorDocument 404 http://pasla-ghwoo.ru/rqpgfap?8 ErrorDocument 500 http://pasla-ghwoo.ru/rqpgfap?8 The main problem I'm not root on the server, and cannot sudo, as this is shared hosting with 100's of websites. Typical good commands like dmesg, lsof, dtrace, chattr and many others are not available to me as I'm not root. I can't find who is modifying .htaccess files, how do I get that info? My guess is some php script is changing that which is called from outside via command and control. This seems to relate to this: http://blog.unmaskparasites.com/2009/09/11/dynamic-dns-and-botnet-of-zombie-web-servers/ How do I find out who is modifying .htaccess files without being root?

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  • Drowning in documents - recommend doc management solutions?

    - by Martin Day
    I've been researching document management lately. I want to organise my docs at home and also at the office. Finding affordable solutions one can actually test drive is quite hard. Some that I've downloaded just don't seem to work (testing on brand new Vista PC). I've seen some software on Amazon like Paperport but not really sure what they're like. For home I'd like something to organise files, full text search, good scanner integration, nice interface etc. But for the office it seems harder. I need something that does proper workflow and keeps versions. It will have an audit trail. Documents can be approved, checked in/out etc. I know a few clients who would like something similar. It would be great just to import thousands of documents from a shared drive and get them indexed with dupes killed. I'd like to be super clear about how/where the documents are being stored so that maintenance and backups are clear. My Google/twitter searches lead back to the same tired and vague webpages pushing what look like expensive and custom made solutions. Some might be very good I suppose but it's darn hard to tell. I don't mind a hosted package but all in all I don't think something like Google Docs, as good as it is now, will work. There are too many quirks and missing features (as compared to Office). Being able to work directly with the common Office file formats is important. I've noted a similar sounding question asked here back in August but it didn't seem to turn up too many solutions that I could easily and quickly apply. Also there could have been some changes since then so I feel it's worth asking.

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  • All computers on network get stuck waiting for some sites indefinetely

    - by zacaj
    This happens across three computers, running windows 7 and Ubuntu, firefox, opera, and chrome (all latest versions). I am connected to the internet through a Verizon wireless usb modem. When I try to open some web pages they will never finish loading (and usually never even show anything). The status bar at the bottom of the browser will display "Waiting for X" The servers it gets stuck on include: platform.twitter.com s7.addthis.com connect.facebook.net ajax.googleapis.com 2mdn.net Ive been getting away with just blocking them in AdBlock up until now, however the last two have been causing problems. There are some sites which require googleapis.com to load correctly, and some that wont ever load unless its blocked. eBay requires access to 2mdn.net to load pictures. On top of this its getting really annoying having to update AdBlock across all these computers whenever a new site pops up. I'm hoping there's some easier way to fix this? The different sites causing the freeze indicate to me that it's either a problem on my end (somehow?) or some server side software that got updated with a new bug?

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  • What is a good replacement for StumbleUpon's Share feature?

    - by Mofoo
    I've been using Firefox + StumbleUpon's Share feature with my friends for years now. It is a perfect way of sharing links directly with your friends. You first need to be Following each other and then on the SU toolbar, you can "Share" with your list of friends. You can even include a personal message. The friend will receive a notification with # of pending shares in their toolbar (bold & red). They click the stumble button and it will navigate to the site plus show a yellow bar with your message. I literally use it daily. But then Chrome came along and beat the tar out of Firefox (and other browsers) in terms of usability and performance. But it doesn't (and never will according to Google) allow toolbars. StumbleUpon's solution in Chrome is a fake toolbar (html) that gets injected into the page you're viewing. It's buggy and performance is low. Overall it's not an acceptable solution. I'm looking for a replacement with something that is just as easy to send/receive links. I was thinking of Twitter DM's and using a bookmarklet, but I wanted to survey the collective for other options Thanks in advance for your input!

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  • Do email providers have to tell me which (inter)national agencies/institutes are requesting legal access to my account data?

    - by Juve
    I know this question is not technical, but i did not find the "stackoverflow for legal issues" and I guess all you super users out there might know the answer. Here is my (potential) problem: I have a free email account at a (inter)national email provider. I used the words "wikileaks" and "twitter" lately in my email. Some over-ambitious national security organization legally requests access to all accounts that behaved similarly. Q1: Can I request the who-, when-, and why-information related to this legal request from my provider? Does he have to tell me which (inter)national organizations (legally) requested my account data? Q2: Does the situation change if I live in Germany (and have a German provider)? I guess here are some German users. And I know that such a legal policy exists for our national credit rating agency. I can request who got access to my data, they have to tell me. Please answer only if you know a good answer, I don't want to start a long discussion on this none-technical question. Best regards, Juve

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  • unmet dependencies in Ubuntu 12.04

    - by lee.O
    I tried today to install a dvb-card on my Ubuntu 12.04 (Linux blauhai-linux 3.2.0-25-generic #40-Ubuntu SMP Wed May 23 20:30:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux ). The installation failed with an error. After that, i tried to install python (it was already installed but i got this error): linux:~$ sudo apt-get install git Reading package lists... Done Building dependency tree Reading state information... Done git is already the newest version. You might want to run 'apt-get -f install' to correct these: The following packages have unmet dependencies: python-glade2:i386 : Depends: python:i386 (< 2.5) but it is not going to be installed Depends: python-support:i386 (= 0.3.4) but it is not installable Depends: python:i386 (= 2.4) but it is not going to be installed Depends: libglade2-0:i386 (= 1:2.5.1) but it is not going to be installed Depends: python-gtk2:i386 (= 2.8.6-8) but it is not going to be installed python-numeric:i386 : Depends: python:i386 (< 2.5) but it is not going to be installed Depends: python:i386 (= 2.3) but it is not going to be installed Depends: python-central:i386 (= 0.5.7) but it is not installable E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution). well, i can read and tried the proposed command, but then i get this: linux:~$ sudo apt-get -f install Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following packages were automatically installed and are no longer required: libopenal1:i386 libsdl-ttf2.0-0:i386 libkrb5-3:i386 libgconf-2-4:i386 libsm-dev libatk1.0-0:i386 libk5crypto3:i386 libstdc++5:i386 libqt4-declarative:i386 libxcomposite1:i386 libice-dev libgail18:i386 libldap-2.4-2:i386 libao-common libv4l-0:i386 liblcms1:i386 libqt4-qt3support:i386 libroken18-heimdal:i386 libunistring0:i386 libcupsimage2:i386 libgphoto2-port0:i386 libidn11:i386 libnss3:i386 libcaca0:i386 gtk2-engines:i386 libgudev-1.0-0:i386 libjpeg-turbo8:i386 libpthread-stubs0 libcairo-gobject2:i386 libavc1394-0:i386 libjpeg8:i386 libotr2 libaio1:i386 libsane:i386 odbcinst1debian2 odbcinst1debian2:i386 libqt4-test:i386 libqt4-script:i386 libqt4-designer:i386 libsdl-mixer1.2:i386 libqt4-network:i386 libqt4-dbus:i386 libcap2:i386 libproxy1:i386 ibus-gtk:i386 libdbus-glib-1-2:i386 libtdb1:i386 libasn1-8-heimdal:i386 libspeex1:i386 libxslt1.1:i386 libgomp1:i386 libcapi20-3:i386 libibus-1.0-0:i386 libcairo2:i386 libgnutls26:i386 libopenal-data odbcinst libgssapi3-heimdal:i386 libcanberra0:i386 libtasn1-3:i386 libfreetype6:i386 x11proto-kb-dev gtk2-engines-murrine:i386 libwavpack1:i386 libqt4-opengl:i386 libsoup-gnome2.4-1:i386 libv4lconvert0:i386 gstreamer0.10-plugins-good:i386 libc6-i386 lib32gcc1 libqt4-xmlpatterns:i386 librsvg2-common:i386 libdatrie1:i386 xtrans-dev libavahi-common-data:i386 libiec61883-0:i386 lib32asound2 libgdk-pixbuf2.0-0:i386 libsdl-image1.2:i386 libp11-kit0:i386 x11proto-input-dev libwind0-heimdal:i386 libpixman-1-0:i386 libsdl1.2debian:i386 libxaw7:i386 libgdbm3:i386 libcups2:i386 libcurl3:i386 libqtcore4:i386 libxinerama1:i386 libesd0:i386 libmikmod2:i386 libkrb5support0:i386 libxft2:i386 libxt-dev libcroco3:i386 libpulse-mainloop-glib0:i386 libice6:i386 libaa1:i386 libieee1284-3:i386 libgcrypt11:i386 libthai0:i386 libao4:i386 libkeyutils1:i386 libxmu6:i386 libcanberra-gtk0:i386 libvorbisfile3:i386 libqt4-sql:i386 esound-common libxpm4:i386 libqt4-svg:i386 libusb-0.1-4:i386 libgail-common:i386 libxrender1:i386 libhcrypto4-heimdal:i386 libraw1394-11:i386 libnspr4:i386 libshout3:i386 libdv4:i386 libhx509-5-heimdal:i386 libxau-dev libqt4-xml:i386 gstreamer0.10-x:i386 libgettextpo0:i386 libxss1:i386 libgd2-xpm:i386 libheimbase1-heimdal:i386 libtiff4:i386 libsdl-net1.2:i386 libjasper1:i386 libgnome-keyring0:i386 libxtst6:i386 gtk2-engines-pixbuf:i386 libqtgui4:i386 libtag1c2a:i386 librsvg2-2:i386 libavahi-client3:i386 libssl0.9.8:i386 libmpg123-0:i386 libmad0:i386 libsasl2-2:i386 xorg-sgml-doctools libgsoap1 gtk2-engines-oxygen:i386 libfontconfig1:i386 xaw3dg:i386 libpango1.0-0:i386 libsm6:i386 libx11-dev libheimntlm0-heimdal:i386 libpulsedsp:i386 lib32stdc++6 libx11-doc libqt4-sql-mysql:i386 libxcb-render0:i386 libodbc1:i386 libexif12:i386 libqt4-scripttools:i386 librtmp0:i386 libgssapi-krb5-2:i386 libxi6:i386 libqtwebkit4:i386 libxcb1-dev libxp6:i386 libaudio2:i386 libxcursor1:i386 libxcb-shm0:i386 libxt6:i386 libxv1:i386 libsasl2-modules:i386 libavahi-common3:i386 libxrandr2:i386 x11proto-core-dev libsqlite3-0:i386 libmng1:i386 libgtk2.0-0:i386 libxdmcp-dev libpthread-stubs0-dev libltdl7:i386 libkrb5-26-heimdal:i386 libssl1.0.0:i386 glib-networking:i386 libgpg-error0:i386 libsoup2.4-1:i386 libgphoto2-2:i386 libtag1-vanilla:i386 libaudiofile1:i386 libglade2-0:i386 Use 'apt-get autoremove' to remove them. The following extra packages will be installed: default-jre default-jre-headless icedtea-6-jre-cacao icedtea-6-jre-jamvm icedtea-netx icedtea-netx-common libglade2-0:i386 libpython3.2 openjdk-6-jre openjdk-6-jre-headless openjdk-6-jre-lib python3 python3-minimal python3-uno python3.2 python3.2-minimal Suggested packages: icedtea-plugin sun-java6-fonts fonts-ipafont-gothic fonts-ipafont-mincho ttf-telugu-fonts ttf-oriya-fonts ttf-kannada-fonts ttf-bengali-fonts python3-doc python3-tk python3.2-doc binfmt-support The following packages will be REMOVED: activity-log-manager-control-center aisleriot alacarte apparmor apport apport-gtk apt-xapian-index aptdaemon apturl apturl-common bluez bluez-alsa bluez-alsa:i386 bluez-gstreamer checkbox checkbox-qt command-not-found compiz compiz-gnome compiz-plugins-main-default compizconfig-backend-gconf deja-dup duplicity eog evolution-data-server firefox firefox-globalmenu firefox-gnome-support foomatic-db-compressed-ppds gconf-editor gconf2 gdb gedit gir1.2-mutter-3.0 gir1.2-peas-1.0 gir1.2-rb-3.0 gir1.2-totem-1.0 gir1.2-ubuntuoneui-3.0 gksu gnome-applets gnome-applets-data gnome-bluetooth gnome-contacts gnome-control-center gnome-media gnome-menus gnome-orca gnome-panel gnome-panel-data gnome-session-fallback gnome-shell gnome-sudoku gnome-terminal gnome-terminal-data gnome-themes-standard gnome-tweak-tool gnome-user-share gstreamer0.10-gconf gwibber gwibber-service gwibber-service-facebook gwibber-service-identica gwibber-service-twitter hplip hplip-data ia32-libs ia32-libs-multiarch:i386 ibus ibus-pinyin ibus-table indicator-datetime indicator-power jockey-common jockey-gtk landscape-client-ui-install language-selector-common language-selector-gnome launchpad-integration libcanberra-gtk-module libcanberra-gtk-module:i386 libcanberra-gtk3-module libcompizconfig0 libfolks-eds25 libgksu2-0 libgnome-media-profiles-3.0-0 libgnome2-0 libgnome2-common libgnomevfs2-0 libgnomevfs2-common libgweather-3-0 libgweather-common libgwibber-gtk2 libgwibber2 libmetacity-private0 libmutter0 libpeas-1.0-0 libpurple-bin libpython2.7 libreoffice-gnome librhythmbox-core5 libsyncdaemon-1.0-1 libtotem0 libubuntuoneui-3.0-1 light-themes lsb-release metacity metacity-common mutter-common nautilus-dropbox nautilus-share network-manager-gnome nvidia-common nvidia-settings nvidia-settings-updates onboard oneconf openjdk-7-jdk openjdk-7-jre openprinting-ppds pidgin pidgin-libnotify pidgin-otr printer-driver-foo2zjs printer-driver-ptouch printer-driver-pxljr printer-driver-sag-gdi printer-driver-splix python python-appindicator python-apport python-apt python-apt-common python-aptdaemon python-aptdaemon.gtk3widgets python-aptdaemon.pkcompat python-brlapi python-cairo python-central python-chardet python-configglue python-crypto python-cups python-cupshelpers python-dateutil python-dbus python-debian python-debtagshw python-defer python-dirspec python-egenix-mxdatetime python-egenix-mxtools python-gconf python-gdbm python-gi python-gi-cairo python-glade2:i386 python-gmenu python-gnomekeyring python-gnupginterface python-gobject python-gobject-2 python-gpgme python-gst0.10 python-gtk2 python-httplib2 python-ibus python-imaging python-keyring python-launchpadlib python-lazr.restfulclient python-lazr.uri python-libproxy python-libxml2 python-louis python-mako python-markupsafe python-minimal python-notify python-numeric:i386 python-oauth python-openssl python-packagekit python-pam python-pexpect python-piston-mini-client python-pkg-resources python-problem-report python-protobuf python-pyatspi2 python-pycurl python-pyinotify python-renderpm python-reportlab python-reportlab-accel python-serial python-simplejson python-smbc python-software-properties python-speechd python-twisted-bin python-twisted-core python-twisted-names python-twisted-web python-ubuntu-sso-client python-ubuntuone-client python-ubuntuone-control-panel python-ubuntuone-storageprotocol python-uno python-virtkey python-wadllib python-xapian python-xdg python-xkit python-zeitgeist python-zope.interface python2.7 python2.7-minimal rhythmbox rhythmbox-mozilla rhythmbox-plugin-cdrecorder rhythmbox-plugin-magnatune rhythmbox-plugin-zeitgeist rhythmbox-plugins rhythmbox-ubuntuone screen-resolution-extra sessioninstaller skype software-center software-center-aptdaemon-plugins software-properties-common software-properties-gtk system-config-printer-common system-config-printer-gnome system-config-printer-udev texlive-extra-utils totem totem-mozilla totem-plugins ubuntu-artwork ubuntu-desktop ubuntu-minimal ubuntu-sso-client ubuntu-sso-client-gtk ubuntu-standard ubuntu-system-service ubuntuone-client ubuntuone-client-gnome ubuntuone-control-panel ubuntuone-couch ubuntuone-installer ufw unattended-upgrades unity unity-2d unity-common unity-lens-applications unity-lens-video unity-scope-musicstores unity-scope-video-remote update-manager update-manager-core update-notifier update-notifier-common usb-creator-common usb-creator-gtk virtualbox virtualbox-dkms virtualbox-qt xdiagnose xul-ext-ubufox zeitgeist zeitgeist-core zeitgeist-datahub The following NEW packages will be installed: default-jre default-jre-headless icedtea-6-jre-cacao icedtea-6-jre-jamvm icedtea-netx icedtea-netx-common libglade2-0:i386 libpython3.2 openjdk-6-jre openjdk-6-jre-headless openjdk-6-jre-lib python3 python3-minimal python3-uno python3.2 python3.2-minimal WARNING: The following essential packages will be removed. This should NOT be done unless you know exactly what you are doing! python-minimal python2.7-minimal (due to python-minimal) 0 upgraded, 16 newly installed, 273 to remove and 0 not upgraded. 2 not fully installed or removed. Need to get 39.1 MB of archives. After this operation, 324 MB disk space will be freed. You are about to do something potentially harmful. To continue type in the phrase 'Yes, do as I say!' ?] Thats not good, is it?! Should i run this command or should i run another command to fix this problem? Would be great if somebody can help me. :) Thanks in advance. best regards

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  • Using HTML 5 SessionState to save rendered Page Content

    - by Rick Strahl
    HTML 5 SessionState and LocalStorage are very useful and super easy to use to manage client side state. For building rich client side or SPA style applications it's a vital feature to be able to cache user data as well as HTML content in order to swap pages in and out of the browser's DOM. What might not be so obvious is that you can also use the sessionState and localStorage objects even in classic server rendered HTML applications to provide caching features between pages. These APIs have been around for a long time and are supported by most relatively modern browsers and even all the way back to IE8, so you can use them safely in your Web applications. SessionState and LocalStorage are easy The APIs that make up sessionState and localStorage are very simple. Both object feature the same API interface which  is a simple, string based key value store that has getItem, setItem, removeitem, clear and  key methods. The objects are also pseudo array objects and so can be iterated like an array with  a length property and you have array indexers to set and get values with. Basic usage  for storing and retrieval looks like this (using sessionStorage, but the syntax is the same for localStorage - just switch the objects):// set var lastAccess = new Date().getTime(); if (sessionStorage) sessionStorage.setItem("myapp_time", lastAccess.toString()); // retrieve in another page or on a refresh var time = null; if (sessionStorage) time = sessionStorage.getItem("myapp_time"); if (time) time = new Date(time * 1); else time = new Date(); sessionState stores data that is browser session specific and that has a liftetime of the active browser session or window. Shut down the browser or tab and the storage goes away. localStorage uses the same API interface, but the lifetime of the data is permanently stored in the browsers storage area until deleted via code or by clearing out browser cookies (not the cache). Both sessionStorage and localStorage space is limited. The spec is ambiguous about this - supposedly sessionStorage should allow for unlimited size, but it appears that most WebKit browsers support only 2.5mb for either object. This means you have to be careful what you store especially since other applications might be running on the same domain and also use the storage mechanisms. That said 2.5mb worth of character data is quite a bit and would go a long way. The easiest way to get a feel for how sessionState and localStorage work is to look at a simple example. You can go check out the following example online in Plunker: http://plnkr.co/edit/0ICotzkoPjHaWa70GlRZ?p=preview which looks like this: Plunker is an online HTML/JavaScript editor that lets you write and run Javascript code and similar to JsFiddle, but a bit cleaner to work in IMHO (thanks to John Papa for turning me on to it). The sample has two text boxes with counts that update session/local storage every time you click the related button. The counts are 'cached' in Session and Local storage. The point of these examples is that both counters survive full page reloads, and the LocalStorage counter survives a complete browser shutdown and restart. Go ahead and try it out by clicking the Reload button after updating both counters and then shutting down the browser completely and going back to the same URL (with the same browser). What you should see is that reloads leave both counters intact at the counted values, while a browser restart will leave only the local storage counter intact. The code to deal with the SessionStorage (and LocalStorage not shown here) in the example is isolated into a couple of wrapper methods to simplify the code: function getSessionCount() { var count = 0; if (sessionStorage) { var count = sessionStorage.getItem("ss_count"); count = !count ? 0 : count * 1; } $("#txtSession").val(count); return count; } function setSessionCount(count) { if (sessionStorage) sessionStorage.setItem("ss_count", count.toString()); } These two functions essentially load and store a session counter value. The two key methods used here are: sessionStorage.getItem(key); sessionStorage.setItem(key,stringVal); Note that the value given to setItem and return by getItem has to be a string. If you pass another type you get an error. Don't let that limit you though - you can easily enough store JSON data in a variable so it's quite possible to pass complex objects and store them into a single sessionStorage value:var user = { name: "Rick", id="ricks", level=8 } sessionStorage.setItem("app_user",JSON.stringify(user)); to retrieve it:var user = sessionStorage.getItem("app_user"); if (user) user = JSON.parse(user); Simple! If you're using the Chrome Developer Tools (F12) you can also check out the session and local storage state on the Resource tab:   You can also use this tool to refresh or remove entries from storage. What we just looked at is a purely client side implementation where a couple of counters are stored. For rich client centric AJAX applications sessionStorage and localStorage provide a very nice and simple API to store application state while the application is running. But you can also use these storage mechanisms to manage server centric HTML applications when you combine server rendering with some JavaScript to perform client side data caching. You can both store some state information and data on the client (ie. store a JSON object and carry it forth between server rendered HTML requests) or you can use it for good old HTTP based caching where some rendered HTML is saved and then restored later. Let's look at the latter with a real life example. Why do I need Client-side Page Caching for Server Rendered HTML? I don't know about you, but in a lot of my existing server driven applications I have lists that display a fair amount of data. Typically these lists contain links to then drill down into more specific data either for viewing or editing. You can then click on a link and go off to a detail page that provides more concise content. So far so good. But now you're done with the detail page and need to get back to the list, so you click on a 'bread crumbs trail' or an application level 'back to list' button and… …you end up back at the top of the list - the scroll position, the current selection in some cases even filters conditions - all gone with the wind. You've left behind the state of the list and are starting from scratch in your browsing of the list from the top. Not cool! Sound familiar? This a pretty common scenario with server rendered HTML content where it's so common to display lists to drill into, only to lose state in the process of returning back to the original list. Look at just about any traditional forums application, or even StackOverFlow to see what I mean here. Scroll down a bit to look at a post or entry, drill in then use the bread crumbs or tab to go back… In some cases returning to the top of a list is not a big deal. On StackOverFlow that sort of works because content is turning around so quickly you probably want to actually look at the top posts. Not always though - if you're browsing through a list of search topics you're interested in and drill in there's no way back to that position. Essentially anytime you're actively browsing the items in the list, that's when state becomes important and if it's not handled the user experience can be really disrupting. Content Caching If you're building client centric SPA style applications this is a fairly easy to solve problem - you tend to render the list once and then update the page content to overlay the detail content, only hiding the list temporarily until it's used again later. It's relatively easy to accomplish this simply by hiding content on the page and later making it visible again. But if you use server rendered content, hanging on to all the detail like filters, selections and scroll position is not quite as easy. Or is it??? This is where sessionStorage comes in handy. What if we just save the rendered content of a previous page, and then restore it when we return to this page based on a special flag that tells us to use the cached version? Let's see how we can do this. A real World Use Case Recently my local ISP asked me to help out with updating an ancient classifieds application. They had a very busy, local classifieds app that was originally an ASP classic application. The old app was - wait for it: frames based - and even though I lobbied against it, the decision was made to keep the frames based layout to allow rapid browsing of the hundreds of posts that are made on a daily basis. The primary reason they wanted this was precisely for the ability to quickly browse content item by item. While I personally hate working with Frames, I have to admit that the UI actually works well with the frames layout as long as you're running on a large desktop screen. You can check out the frames based desktop site here: http://classifieds.gorge.net/ However when I rebuilt the app I also added a secondary view that doesn't use frames. The main reason for this of course was for mobile displays which work horribly with frames. So there's a somewhat mobile friendly interface to the interface, which ditches the frames and uses some responsive design tweaking for mobile capable operation: http://classifeds.gorge.net/mobile  (or browse the base url with your browser width under 800px)   Here's what the mobile, non-frames view looks like:   As you can see this means that the list of classifieds posts now is a list and there's a separate page for drilling down into the item. And of course… originally we ran into that usability issue I mentioned earlier where the browse, view detail, go back to the list cycle resulted in lost list state. Originally in mobile mode you scrolled through the list, found an item to look at and drilled in to display the item detail. Then you clicked back to the list and BAM - you've lost your place. Because there are so many items added on a daily basis the full list is never fully loaded, but rather there's a "Load Additional Listings"  entry at the button. Not only did we originally lose our place when coming back to the list, but any 'additionally loaded' items are no longer there because the list was now rendering  as if it was the first page hit. The additional listings, and any filters, the selection of an item all were lost. Major Suckage! Using Client SessionStorage to cache Server Rendered Content To work around this problem I decided to cache the rendered page content from the list in SessionStorage. Anytime the list renders or is updated with Load Additional Listings, the page HTML is cached and stored in Session Storage. Any back links from the detail page or the login or write entry forms then point back to the list page with a back=true query string parameter. If the server side sees this parameter it doesn't render the part of the page that is cached. Instead the client side code retrieves the data from the sessionState cache and simply inserts it into the page. It sounds pretty simple, and the overall the process is really easy, but there are a few gotchas that I'll discuss in a minute. But first let's look at the implementation. Let's start with the server side here because that'll give a quick idea of the doc structure. As I mentioned the server renders data from an ASP.NET MVC view. On the list page when returning to the list page from the display page (or a host of other pages) looks like this: https://classifieds.gorge.net/list?back=True The query string value is a flag, that indicates whether the server should render the HTML. Here's what the top level MVC Razor view for the list page looks like:@model MessageListViewModel @{ ViewBag.Title = "Classified Listing"; bool isBack = !string.IsNullOrEmpty(Request.QueryString["back"]); } <form method="post" action="@Url.Action("list")"> <div id="SizingContainer"> @if (!isBack) { @Html.Partial("List_CommandBar_Partial", Model) <div id="PostItemContainer" class="scrollbox" xstyle="-webkit-overflow-scrolling: touch;"> @Html.Partial("List_Items_Partial", Model) @if (Model.RequireLoadEntry) { <div class="postitem loadpostitems" style="padding: 15px;"> <div id="LoadProgress" class="smallprogressright"></div> <div class="control-progress"> Load additional listings... </div> </div> } </div> } </div> </form> As you can see the query string triggers a conditional block that if set is simply not rendered. The content inside of #SizingContainer basically holds  the entire page's HTML sans the headers and scripts, but including the filter options and menu at the top. In this case this makes good sense - in other situations the fact that the menu or filter options might be dynamically updated might make you only cache the list rather than essentially the entire page. In this particular instance all of the content works and produces the proper result as both the list along with any filter conditions in the form inputs are restored. Ok, let's move on to the client. On the client there are two page level functions that deal with saving and restoring state. Like the counter example I showed earlier, I like to wrap the logic to save and restore values from sessionState into a separate function because they are almost always used in several places.page.saveData = function(id) { if (!sessionStorage) return; var data = { id: id, scroll: $("#PostItemContainer").scrollTop(), html: $("#SizingContainer").html() }; sessionStorage.setItem("list_html",JSON.stringify(data)); }; page.restoreData = function() { if (!sessionStorage) return; var data = sessionStorage.getItem("list_html"); if (!data) return null; return JSON.parse(data); }; The data that is saved is an object which contains an ID which is the selected element when the user clicks and a scroll position. These two values are used to reset the scroll position when the data is used from the cache. Finally the html from the #SizingContainer element is stored, which makes for the bulk of the document's HTML. In this application the HTML captured could be a substantial bit of data. If you recall, I mentioned that the server side code renders a small chunk of data initially and then gets more data if the user reads through the first 50 or so items. The rest of the items retrieved can be rather sizable. Other than the JSON deserialization that's Ok. Since I'm using SessionStorage the storage space has no immediate limits. Next is the core logic to handle saving and restoring the page state. At first though this would seem pretty simple, and in some cases it might be, but as the following code demonstrates there are a few gotchas to watch out for. Here's the relevant code I use to save and restore:$( function() { … var isBack = getUrlEncodedKey("back", location.href); if (isBack) { // remove the back key from URL setUrlEncodedKey("back", "", location.href); var data = page.restoreData(); // restore from sessionState if (!data) { // no data - force redisplay of the server side default list window.location = "list"; return; } $("#SizingContainer").html(data.html); var el = $(".postitem[data-id=" + data.id + "]"); $(".postitem").removeClass("highlight"); el.addClass("highlight"); $("#PostItemContainer").scrollTop(data.scroll); setTimeout(function() { el.removeClass("highlight"); }, 2500); } else if (window.noFrames) page.saveData(null); // save when page loads $("#SizingContainer").on("click", ".postitem", function() { var id = $(this).attr("data-id"); if (!id) return true; if (window.noFrames) page.saveData(id); var contentFrame = window.parent.frames["Content"]; if (contentFrame) contentFrame.location.href = "show/" + id; else window.location.href = "show/" + id; return false; }); … The code starts out by checking for the back query string flag which triggers restoring from the client cache. If cached the cached data structure is read from sessionStorage. It's important here to check if data was returned. If the user had back=true on the querystring but there is no cached data, he likely bookmarked this page or otherwise shut down the browser and came back to this URL. In that case the server didn't render any detail and we have no cached data, so all we can do is redirect to the original default list view using window.location. If we continued the page would render no data - so make sure to always check the cache retrieval result. Always! If there is data the it's loaded and the data.html data is restored back into the document by simply injecting the HTML back into the document's #SizingContainer element:$("#SizingContainer").html(data.html); It's that simple and it's quite quick even with a fully loaded list of additional items and on a phone. The actual HTML data is stored to the cache on every page load initially and then again when the user clicks on an element to navigate to a particular listing. The former ensures that the client cache always has something in it, and the latter updates with additional information for the selected element. For the click handling I use a data-id attribute on the list item (.postitem) in the list and retrieve the id from that. That id is then used to navigate to the actual entry as well as storing that Id value in the saved cached data. The id is used to reset the selection by searching for the data-id value in the restored elements. The overall process of this save/restore process is pretty straight forward and it doesn't require a bunch of code, yet it yields a huge improvement in the usability of the site on mobile devices (or anybody who uses the non-frames view). Some things to watch out for As easy as it conceptually seems to simply store and retrieve cached content, you have to be quite aware what type of content you are caching. The code above is all that's specific to cache/restore cycle and it works, but it took a few tweaks to the rest of the script code and server code to make it all work. There were a few gotchas that weren't immediately obvious. Here are a few things to pay attention to: Event Handling Logic Timing of manipulating DOM events Inline Script Code Bookmarking to the Cache Url when no cache exists Do you have inline script code in your HTML? That script code isn't going to run if you restore from cache and simply assign or it may not run at the time you think it would normally in the DOM rendering cycle. JavaScript Event Hookups The biggest issue I ran into with this approach almost immediately is that originally I had various static event handlers hooked up to various UI elements that are now cached. If you have an event handler like:$("#btnSearch").click( function() {…}); that works fine when the page loads with server rendered HTML, but that code breaks when you now load the HTML from cache. Why? Because the elements you're trying to hook those events to may not actually be there - yet. Luckily there's an easy workaround for this by using deferred events. With jQuery you can use the .on() event handler instead:$("#SelectionContainer").on("click","#btnSearch", function() {…}); which monitors a parent element for the events and checks for the inner selector elements to handle events on. This effectively defers to runtime event binding, so as more items are added to the document bindings still work. For any cached content use deferred events. Timing of manipulating DOM Elements Along the same lines make sure that your DOM manipulation code follows the code that loads the cached content into the page so that you don't manipulate DOM elements that don't exist just yet. Ideally you'll want to check for the condition to restore cached content towards the top of your script code, but that can be tricky if you have components or other logic that might not all run in a straight line. Inline Script Code Here's another small problem I ran into: I use a DateTime Picker widget I built a while back that relies on the jQuery date time picker. I also created a helper function that allows keyboard date navigation into it that uses JavaScript logic. Because MVC's limited 'object model' the only way to embed widget content into the page is through inline script. This code broken when I inserted the cached HTML into the page because the script code was not available when the component actually got injected into the page. As the last bullet - it's a matter of timing. There's no good work around for this - in my case I pulled out the jQuery date picker and relied on native <input type="date" /> logic instead - a better choice these days anyway, especially since this view is meant to be primarily to serve mobile devices which actually support date input through the browser (unlike desktop browsers of which only WebKit seems to support it). Bookmarking Cached Urls When you cache HTML content you have to make a decision whether you cache on the client and also not render that same content on the server. In the Classifieds app I didn't render server side content so if the user comes to the page with back=True and there is no cached content I have to a have a Plan B. Typically this happens when somebody ends up bookmarking the back URL. The easiest and safest solution for this scenario is to ALWAYS check the cache result to make sure it exists and if not have a safe URL to go back to - in this case to the plain uncached list URL which amounts to effectively redirecting. This seems really obvious in hindsight, but it's easy to overlook and not see a problem until much later, when it's not obvious at all why the page is not rendering anything. Don't use <body> to replace Content Since we're practically replacing all the HTML in the page it may seem tempting to simply replace the HTML content of the <body> tag. Don't. The body tag usually contains key things that should stay in the page and be there when it loads. Specifically script tags and elements and possibly other embedded content. It's best to create a top level DOM element specifically as a placeholder container for your cached content and wrap just around the actual content you want to replace. In the app above the #SizingContainer is that container. Other Approaches The approach I've used for this application is kind of specific to the existing server rendered application we're running and so it's just one approach you can take with caching. However for server rendered content caching this is a pattern I've used in a few apps to retrofit some client caching into list displays. In this application I took the path of least resistance to the existing server rendering logic. Here are a few other ways that come to mind: Using Partial HTML Rendering via AJAXInstead of rendering the page initially on the server, the page would load empty and the client would render the UI by retrieving the respective HTML and embedding it into the page from a Partial View. This effectively makes the initial rendering and the cached rendering logic identical and removes the server having to decide whether this request needs to be rendered or not (ie. not checking for a back=true switch). All the logic related to caching is made on the client in this case. Using JSON Data and Client RenderingThe hardcore client option is to do the whole UI SPA style and pull data from the server and then use client rendering or databinding to pull the data down and render using templates or client side databinding with knockout/angular et al. As with the Partial Rendering approach the advantage is that there's no difference in the logic between pulling the data from cache or rendering from scratch other than the initial check for the cache request. Of course if the app is a  full on SPA app, then caching may not be required even - the list could just stay in memory and be hidden and reactivated. I'm sure there are a number of other ways this can be handled as well especially using  AJAX. AJAX rendering might simplify the logic, but it also complicates search engine optimization since there's no content loaded initially. So there are always tradeoffs and it's important to look at all angles before deciding on any sort of caching solution in general. State of the Session SessionState and LocalStorage are easy to use in client code and can be integrated even with server centric applications to provide nice caching features of content and data. In this post I've shown a very specific scenario of storing HTML content for the purpose of remembering list view data and state and making the browsing experience for lists a bit more friendly, especially if there's dynamically loaded content involved. If you haven't played with sessionStorage or localStorage I encourage you to give it a try. There's a lot of cool stuff that you can do with this beyond the specific scenario I've covered here… Resources Overview of localStorage (also applies to sessionStorage) Web Storage Compatibility Modernizr Test Suite© Rick Strahl, West Wind Technologies, 2005-2013Posted in JavaScript  HTML5  ASP.NET  MVC   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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