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• Tools for debugging when debugger can't get you there?

  - by brian1001

  I have a fairly complex (approx 200,000 lines of C++ code) application that has decided to crash, although it crashes a little differently on a couple of different systems. The trick is that it doesn't crash or trap out in debugger. It only crashes when the application .EXE is run independently (either the debug EXE or the release EXE - both behave the same way). When it crashes in the debug EXE, and I get it to start debugging, the call stack is buried down into the windows/MFC part of things, and isn't reflecting any of my code. Perhaps I'm seeing a stack corruption of some sort, but I'm just not sure at the moment. My question is more general - it's about tools and techniques. I'm an old programmer (C and assembly language days), and a relative newcomer (couple/few years) to C++ and Visual Studio (2003 for this projecT). Are there tricks or techniques anyone's had success with in tracking down crashing issues when you cannot make the software crash in a debugger session? Stuff like permission issues, for example? The only thing I've thought of is to start plugging in debug/status messages to a logfile, but that's a long, hard way to go. Been there, done that. Any better suggestions? Am I missing some tools that would help? Is VS 2008 better for this kind of thing? Thanks for any guidance. Some very smart people here (you know who you are!). cheers.

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• What makes my code DDD (domain-driven design) qualified?

  - by oykuo

  Hi All, I'm new to DDD and am thinking about using this design technique in my project. However, what strikes me about DDD is that how basic the idea is. Unlike other design techniques such as MVC and TDD, it doesn't seems to contain any ground breaking ideas. For example, I'm sure some of you will have the same feeling that the idea of root aggregates and repositories are nothing new because when you are was writing MVC web applications you have to have one single master object (i.e. the root aggregate) that contain other minor objects (i.e. value objects and entities) in the model layer in order to send data to a strongly typed view. To me, the only new idea in DDD is probably the "Smart" entities (i.e. you are supposed to have business rules on root aggregates) Separation between value object, root aggregate and entities. Can anyone tell me if I have missed out anything here? If that's all there is to DDD, if I update one of my existing MVC application with the above 2 new ideas, can I claim it's an TDD, MVC and DDD applcation?

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• fastest public web app framework for quick DB apps?

  - by Steve Eisner

  I'd like to pick up a new tech for my toolbox - something for rapid prototyping of web apps. Brief requirements: public access (not hosted on my machine) - like Google's appengine, etc no tricky configuration necessary to build a simple web app host DB access (small storage provided) including some kind of SQLish query language easy front end HTML templating ability to access as a JSON service C# or Java,PHP or Python - or a fun new language to learn is OK free! An example app, very simple: render an AJAXy editable (add/delete/edit/drag) list of rich-data list items via some template language, so I can quickly mock up a UI for a client. ie. I can do most of the work client-side, but need convenient back end to handle the permanent storage. (In fact I suppose it doesn't even need HTML templating if I can directly access a DB via AJAX calls.) I realize this is a bit vague but am wondering if anyone has recommendations. A Rails host might be best for this (but probably not free) or maybe App Engine, or some other choice I'm not aware of? I've been doing everything with heavyweight servers (ASP.NET etc) for so long that I'm just not up on the latest... Thanks - I'll follow up on comments if this isn't clear enough :)

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• Extract information from a Func<bool, T> or alike lambda

  - by Syska

  I''m trying to build a generic cache layer. ICacheRepository Say I have the following: public class Person { public int PersonId { get; set; } public string Firstname { get; set; } public string Lastname { get; set; } public DateTime Added { get; set; } } And I have something like this: list.Where(x => x.Firstname == "Syska"); Here I want to extract the above information, to see if the query supplied the "PersonId" which it did not, so I dont want to cache it. But lets say I run a query like this: list.Where(x => x.PersonId == 10); Since PersonId is my key ... I want to cache it. with the key like "Person_10" and I later can fetch it from the cache. I know its possible to extract the information with Expression<Func<>> but there seems to be a big overhead of doing this (when running compile and extract the Constant values etc. and a bunch of cache to be sure to parse right) Are there a framework for this? Or some smart/golden way of doing this ?

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• How to calculate the y-pixels of someones weight on a graph? (math+programming question)

  - by RexOnRoids

  I'm not that smart like some of you geniuses. I need some help from a math whiz. My app draws a graph of the users weight over time. I need a surefire way to always get the right pixel position to draw the weight point at for a given weight. For example, say I want to plot the weight 80.0(kg) on the graph when the range of weights is 80.0 to 40.0kg. I want to be able to plug in the weight (given I know the highest and lowest weights in the range also) and get the pixel result 400(y) (for the top of the graph). The graph is 300 pixels high (starts at 100 and ends at 400). The highest weight 80kg would be plot at 400 while the lowest weight 40kg would be plot at 100. And the intermediate weights should be plotted appropriately. I tried this but it does not work: -(float)weightToPixel:(float)theWeight { float graphMaxY = 400; //The TOP of the graph float graphMinY = 100; //The BOTTOM of the graph float yOffset = 100; //Graph itself is offset 100 pixels in the Y direction float coordDiff = graphMaxY-graphMinY; //The size in pixels of the graph float weightDiff = self.highestWeight-self.lowestWeight; //The weight gap float pixelIncrement = coordDiff/weightDiff; float weightY = (theWeight*pixelIncrement)-(coordDiff-yOffset); //The return value return weightYpixel; }

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• PHP - How do you secure a unique variable name?

  - by 102319141763223461745

  This function cropit, which I shamelessly stole off the internet, crops a 90x60 area from an existing image. In this code, when I use the function for more than one item (image) the one will display on top of the other (they come to occupy the same output space). I think this is because the function has the same (static) name ($dest) for the destination of the image when it's created (imagecopy). I tried, as you can see to include a second argument to the cropit function which would serve as the "name" of the $dest variable, but it didn't work. In the interest of full disclosure I have 22 hours of PHP experience (incidentally the same number of hours since the last I slept) and I am not that smart to begin with. Even if there's something else at work here entirely, seems to me that generally it must be useful to have a way to secure that a variable is always given a unique name. function cropit($srcimg, $dest) { $im = imagecreatefromjpeg($srcimg); $img_width = imagesx($im); $img_height = imagesy($im); $width = 90; $height = 60; $tlx = floor($img_width / 2) - floor ($width / 2); $tly = floor($img_height / 2) - floor ($height / 2); if ($tlx < 0) { $tlx = 0; } if ($tly < 0) { $tly = 0; } if (($img_width - $tlx) < $width) { $width = $img_width - $tlx; } if (($img_height - $tly) < $height) { $height = $img_height - $tly; } $dest = imagecreatetruecolor ($width, $height); imagecopy($dest, $im, 0, 0, $tlx, $tly, $width, $height); imagejpeg($dest); imagedestroy($dest); } $img = "imagefolder\imageone.jpg"; $img2 = "imagefolder\imagetwo.jpg"; cropit($img, $i1); cropit($img2, $i2); ?

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• In Which We Demystify A Few Docupresentment Settings And Learn the Ethos of the Author

  - by Andy Little

  It's no secret that Docupresentment (part of the Oracle Documaker suite) is powerful tool for integrating on-demand and interactive applications for publishing with the Oracle Documaker framework.  It's also no secret there are are many details with respect to the configuration of Docupresentment that can elude even the most erudite of of techies.  To be sure, Docupresentment will work for you right out of the box, and in most cases will suit your needs without toying with a configuration file.  But, where's the adventure in that?   With this inaugural post to That's The Way, I'm going to introduce myself, and what my aim is with this blog.  If you didn't figure it out already by checking out my profile, my name is Andy and I've been with Oracle (nee Skywire Software nee Docucorp nee Formmaker) since the formative years of 1998.  Strangely, it doesn't seem that long ago, but it's certainly a lifetime in the age of technology.  I recall running a BBS from my parent's basement on a 1200 baud modem, and the trepidation and sweaty-palmed excitement of upgrading to the power and speed of 2400 baud!  Fine, I'll admit that perhaps I'm inflating the experience a bit, but I was kid!  This is the stuff of War Games and King's Quest I and the demise of TI-99 4/A.  Exciting times.  So fast-forward a bit and I'm 12 years into a career in the world of document automation and publishing working for the best (IMHO) software company on the planet.  With That's The Way I hope to shed a little light and peek under the covers of some of the more interesting aspects of implementations involving the tech space within the Oracle Insurance Global Business Unit (IGBU), which includes Oracle Documaker, Rating & Underwriting, and Policy Administration to name a few.  I may delve off course a bit, and you'll likely get a dose of humor (at least in my mind) but I hope you'll glean at least a tidbit of usefulness with each post.  Feel free to comment as I'm a fairly conversant guy and happy to talk -- it's stopping the talking that's the hard part... So, back to our regularly-scheduled post, already in progress.  By this time you've visited Oracle's E-Delivery site and acquired your properly-licensed version of Oracle Documaker.  Wait -- you didn't find it?  Understandable -- navigating the voluminous download library within Oracle can be a daunting task.  It's pretty simple once you’ve done it a few times.  Login to the e-delivery site, and accept the license terms and restrictions.  Then, you’ll be able to select the Oracle Insurance Applications product pack and your appropriate platform. Click Go and you’ll see a list of applicable products, and you’ll click on Oracle Documaker Media Pack (as I went to press with this article the version is 11.4): Finally, click the Download button next to Docupresentment (again, version at press time is 2.2 p5). This should give you a ZIP file that contains the installation packages for the Docupresentment Server and Client, cryptically named IDSServer22P05W32.exe and IDSClient22P05W32.exe. At this time, I’d like to take a little detour and explain that the world of Oracle, like most technical companies, is rife with acronyms.  One of the reasons Skywire Software was a appealing to Oracle was our use of many acronyms, including the occasional use of multiple acronyms with the same meaning.  I apologize in advance and will try to point these out along the way.  Here’s your first sticky note to go along with that: IDS = Internet Document Server = Docupresentment Once you’ve completed the installation, you’ll have a shiny new Docupresentment server and client, and if you installed the default location it will be living in c:\docserv. Unix users, I’m one of you!  You’ll find it by default in  ~/docupresentment/docserv.  Forging onward with the meat of this post is learning about some special configuration options.  By now you’ve read the documentation included with the download (specifically ids_book.pdf) which goes into some detail of the rubric of the configuration file and in fact there’s even a handy utility that provides an interface to the configuration file (see Running IDSConfig in the documentation).  But who wants to deal with a configuration utility when we have the tools and technology to edit the file <gasp> by hand! I shall now proceed with the standard Information Technology Under the Hood Disclaimer: Please remember to back up any files before you make changes.  I am not responsible for any havoc you may wreak! Go to your installation directory, and locate your docserv.xml file.  Open it in your favorite XML editor.  I happen to be fond of Notepad++ with the XML Tools plugin.  Almost immediately you will behold the splendor of the configuration file.  Just take a moment and let that sink in.  Ok – moving on.  If you reviewed the documentation you know that inside the root <configuration> node there are multiple <section> nodes, each containing a specific group of settings.  Let’s take a look at <section name=”DocumentServer”>: There are a few entries I’d like to discuss.  First, <entry name=”StartCommand”>. This should be pretty self-explanatory; it’s the name of the executable that’s run when you fire up Docupresentment.  Immediately following that is <entry name=”StartArguments”> and as you might imagine these are the arguments passed to the executable.  A few things to point out: The –Dids.configuration=docserv.xml parameter specifies the name of your configuration file. The –Dlogging.configuration=logconf.xml parameter specifies the name of your logging configuration file (this uses log4j so bone up on that before you delve here). The -Djava.endorsed.dirs=lib/endorsed parameter specifies the path where 3rd party Java libraries can be located for use with Docupresentment.  More on that in another post. The <entry name=”Instances”> allows you to specify the number of instances of Docupresentment that will be started.  By default this is two, and generally two instances per CPU is adequate, however you will always need to perform load testing to determine the sweet spot based on your hardware and types of transactions.  You may have many, many more instances than 2. Time for a sidebar on instances.  An instance is nothing more than a separate process of Docupresentment.  The Docupresentment service that you fire up with docserver.bat or docserver.sh actually starts a watchdog process, which is then responsible for starting up the actual Docupresentment processes.  Each of these act independently from one another, so if one crashes, it does not affect any others.  In the case of a crashed process, the watchdog will start up another instance so the number of configured instances are always running.  Bottom line: instance = Docupresentment process. And now, finally, to the settings which gave me pause on an not-too-long-ago implementation!  Docupresentment includes a feature that watches configuration files (such as docserv.xml and logconf.xml) and will automatically restart its instances to load the changes.  You can configure the time that Docupresentment waits to check these files using the setting <entry name=”FileWatchTimeMillis”>.  By default the number is 12000ms, or 12 seconds.  You can save yourself a few CPU cycles by extending this time, or by disabling  the check altogether by setting the value to 0.  This may or may not be appropriate for your environment; if you have 100% uptime requirements then you probably don’t want to bring down an entire set of processes just to accept a new configuration value, so it’s best to leave this somewhere between 12 seconds to a few minutes.  Another point to keep in mind: if you are using Documaker real-time processing under Docupresentment the Master Resource Library (MRL) files and INI options are cached, and if you need to affect a change, you’ll have to “restart” Docupresentment.  Touching the docserv.xml file is an easy way to do this (other methods including using the RSS request, but that’s another post). The next item up: <entry name=”FilePurgeTimeSeconds”>.  You may already know that the Docupresentment system can generate many temporary files based on certain request types that are processed through the system.  What you may not know is how those files are cleaned up.  There are many rules in Docupresentment that cause the creation of temporary files.  When these files are created, Docupresentment writes an entry into a properties file called the file cache.  This file contains the name, creation date, and expiration time of each temporary file created by each instance of Docupresentment.  Periodically Docupresentment will check the file cache to determine if there are files that are past the expiration time, not unlike that block of cheese festering away in the back of my refrigerator.  However, unlike my ‘fridge cleaning tendencies, Docupresentment is quick to remove files that are past their expiration time.  You, my friend, have the power to control how often Docupresentment inspects the file cache.  Simply set the value for <entry name=”FilePurgeTimeSeconds”> to the number of seconds appropriate for your requirements and you’re set.  Note that file purging happens on a separate thread from normal request processing, so this shouldn’t interfere with response times unless the CPU happens to be really taxed at the point of cache processing.  Finally, after all of this, we get to the final setting I’m going to address in this post: <entry name=”FilePurgeList”>.  The default is “filecache.properties”.  This establishes the root name for the Docupresentment file cache that I mentioned previously.  Docupresentment creates a separate cache file for each instance based on this setting.  If you have two instances, you’ll see two files created: filecache.properties.1 and filecache.properties.2.  Feel free to open these up and check them out. I hope you’ve enjoyed this first foray into the configuration file of Docupresentment.  If you did enjoy it, feel free to drop a comment, I welcome feedback.  If you have ideas for other posts you’d like to see, please do let me know.  You can reach me at [email protected]. ‘Til next time! ###

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• Right-Time Retail Part 3

  - by David Dorf

  This is part three of the three-part series.  Read Part 1 and Part 2 first. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Right-Time Marketing Real-time isn’t just about executing faster; it extends to interactions with customers as well. As an industry, we’ve spent many years analyzing all the data that’s been collected. Yes, that data has been invaluable in helping us make better decisions like where to open new stores, how to assort those stores, and how to price our products. But the recent advances in technology are now making it possible to analyze and deliver that data very quickly… fast enough to impact a potential sale in near real-time. Let me give you two examples. Salesmen in car dealerships get pretty good at sizing people up. When a potential customer walks in the door, it doesn’t take long for the salesman to figure out the revenue at stake. Is this person a real buyer, or just looking for a fun test drive? Will this person buy today or three months from now? Will this person opt for the expensive packages, or go bare bones? While the salesman certainly asks some leading questions, much of information is discerned through body language. But body language doesn’t translate very well over the web. Eloqua, which was acquired by Oracle earlier this year, reads internet body language. By tracking the behavior of the people visiting your web site, Eloqua categorizes visitors based on their propensity to buy. While Eloqua’s roots have been in B2B, we’ve been looking at leveraging the technology with ATG to target B2C. Knowing what sites were previously visited, how often the customer has been to your site recently, and how long they’ve spent searching can help understand where the customer is in their purchase journey. And knowing that bit of information may be enough to help close the deal with a real-time offer, follow-up email, or online customer service pop-up. This isn’t so different from the days gone by when the clerk behind the counter of the corner store noticed you were lingering in a particular aisle, so he walked over to help you compare two products and close the sale. You appreciated the personalized service, and he knew the value of the long-term relationship. Move that same concept into the digital world and you have Oracle’s CX Suite, a cloud-based offering of end-to-end customer experience tools, assembled primarily from acquisitions. Those tools are Oracle Marketing (Eloqua), Oracle Commerce (ATG, Endeca), Oracle Sales (Oracle CRM On Demand), Oracle Service (RightNow), Oracle Social (Collective Intellect, Vitrue, Involver), and Oracle Content (Fatwire). We are providing the glue that binds the CIO and CMO together to unleash synergies that drive the top-line higher, and by virtue of the cloud-approach, keep costs at bay. My second example of real-time marketing takes place in the store but leverages the concepts of Web marketing. In 1962 the decline of personalized service in retail began. Anyone know the significance of that year? That’s when Target, K-Mart, and Walmart each opened their first stores, and over the succeeding years the industry chose scale over personal service. No longer were you known as “Jane with the snotty kid so make sure we check her out fast,” but you suddenly became “time-starved female age 20-30 with kids.” I’m not saying that was a bad thing – it was the right thing for our industry at the time, and it enabled a huge amount of growth, cheaper prices, and more variety of products. But scale alone is no longer good enough. Today’s sophisticated consumer demands scale, experience, and personal attention. To some extent we’ve delivered that on websites via the magic of cookies, your willingness to log in, and sophisticated data analytics. What store manager wouldn’t love a report detailing all the visitors to his store, where they came from, and which products that examined? People trackers are getting more sophisticated, incorporating infrared, video analytics, and even face recognition. (Next time you walk in front on a mannequin, don’t be surprised if it’s looking back.) But the ultimate marketing conduit is the mobile phone. Since each mobile phone emits a unique number on WiFi networks, it becomes the cookie of the physical world. Assuming congress keeps privacy safeguards reasonable, we’ll have a win-win situation for both retailers and consumers. Retailers get to know more about the consumer’s purchase journey, and consumers get higher levels of service with the retailer. When I call my bank, a couple things happen before the call is connected. A reverse look-up on my phone number identifies me so my accounts can be retrieved from Siebel CRM. Then the system anticipates why I’m calling based on recent transactions. In this example, it sees that I was just charged a foreign currency fee, so it assumes that’s the reason I’m calling. It puts all the relevant information on the customer service rep’s screen as it connects the call. When I complain about the fee, the rep immediately sees I’m a great customer and I travel lots, so she suggests switching me to their traveler’s card that doesn’t have foreign transaction fees. That technology is powered by a product called Oracle Real-Time Decisions, a rules engine built to execute very quickly, basically in the time it takes the phone to ring once. So let’s combine the power of that product with our new-found mobile cookie and provide contextual customer interactions in real-time. Our first opportunity comes when a customer crosses a pre-defined geo-fence, typically a boundary around the store. Context is the key to our interaction: that’s the customer (known or anonymous), the time of day and day of week, and location. Thomas near the downtown store on a Wednesday at noon means he’s heading to lunch. If he were near the mall location on a Saturday morning, that’s a completely different context. But on his way to lunch, we’ll let Thomas know that we’ve got a new shipment of ASICS running shoes on display with a simple text message. We used the context to look-up Thomas’ past purchases and understood he was an avid runner. We used the fact that this was lunchtime to select the type of message, in this case an informational message instead of an offer. Thomas enters the store, phone in hand, and walks to the shoe department. He scans one of the new ASICS shoes using the convenient QR Codes we provided on the shelf-tags, but then he starts scanning low-end Nikes. Each scan is another opportunity to both learn from Thomas and potentially interact via another message. Since he historically buys low-end Nikes and keeps scanning them, he’s likely falling back into his old ways. Our marketing rules are currently set to move loyal customer to higher margin products. We could have set the dials to increase visit frequency, move overstocked items, increase basket size, or many other settings, but today we are trying to move Thomas to higher-margin products. We send Thomas another text message, this time it’s a personalized offer for 10% off ASICS good for 24 hours. Offering him a discount on Nikes would be throwing margin away since he buys those anyway. We are using our marketing dollars to change behavior that increases the long-term value of Thomas. He decides to buy the ASICS and scans the discount code on his phone at checkout. Checkout is yet another opportunity to interact with Thomas, so the transaction is sent back to Oracle RTD for evaluation. Since Thomas didn’t buy anything with the shoes, we’ll print a bounce-back coupon on the receipt offering 30% off ASICS socks if he returns within seven days. We have successfully started moving Thomas from low-margin to high-margin products. In both of these marketing scenarios, we are able to leverage data in near real-time to decide how best to interact with the customer and lead to an increase in the lifetime value of the customer. The key here is acting at the moment the customer shows interest using the context of the situation. We aren’t pushing random products at haphazard times. We are tailoring the marketing to be very specific to this customer, and it’s the technology that allows this to happen in near real-time. Conclusion As we enable more right-time integrations and interactions, retailers will begin to offer increased service to their customers. Localized and personalized service at scale will drive loyalty and lead to meaningful revenue growth for the retailers that execute well. Our industry needs to support Commerce Anywhere…and commerce anytime as well.

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• Who writes the words? A rant with graphs.

  - by Roger Hart

  If you read my rant, you'll know that I'm getting a bit of a bee in my bonnet about user interface text. But rather than just yelling about the way the world should be (short version: no UI text would suck), it seemed prudent to actually gather some data. Rachel Potts has made an excellent first foray, by conducting a series of interviews across organizations about how they write user interface text. You can read Rachel's write up here. She presents the facts as she found them, and doesn't editorialise. The result is insightful, but impartial isn't really my style. So here's a rant with graphs. My method, and how it sucked I sent out a short survey. Survey design is one of my hobby-horses, and since some smartarse in the comments will mention it if I don't, I'll step up and confess: I did not design this one well. It was potentially ambiguous, implicitly excluded people, and since I only really advertised it on Twitter and a couple of mailing lists the sample will be chock full of biases. Regardless, these were the questions: What do you do? Select the option that best describes your role What kind of software does your organization make? (optional) In your organization, who writes the text on your software user interfaces? (for example: button names, static text, tooltips, and so on) Tick all that apply. In your organization who is responsible for user interface text? Who "owns" it? The most glaring issue (apart from question 3 being a bit broken) was that I didn't make it clear that I was asking about applications. Desktop, mobile, or web, I wouldn't have minded. In fact, it might have been interesting to categorize and compare. But a few respondents commented on the seeming lack of relevance, since they didn't really make software. There were some other issues too. It wasn't the best survey. So, you know, pinch of salt time with what follows. Despite this, there were 100 or so respondents. This post covers the overview, and you can look at the raw data in this spreadsheet What did people do? Boring graph number one: I wasn't expecting that. Given I pimped the survey on twitter and a couple of Tech Comms discussion lists, I was more banking on and even Content Strategy/Tech Comms split. What the "Others" specified: Three people chipped in with Technical Writer. Author, apparently, doesn't cut it. There's a "nobody reads the instructions" joke in there somewhere, I'm sure. There were a couple of hybrid roles, including Tech Comms and Testing, which sounds gruelling and thankless. There was also, an Intranet Manager, a Creative Director, a Consultant, a CTO, an Information Architect, and a Translator. That's a pretty healthy slice through the industry. Who wrote UI text? Boring graph number two: Annoyingly, I made this a "tick all that apply" question, so I can't make crude and inflammatory generalizations about percentages. This is more about who gets involved in user interface wording. So don't panic about the number of developers writing UI text. First off, it just means they're involved. Second, they might be good at it. What? It could happen. Ours are involved - they write a placeholder and flag it to me for changes. Sometimes I don't make any. It's also not surprising that there's so much UX in the mix. Some of that will be people taking care, and crafting an understandable interface. Some of it will be whatever text goes on the wireframe making it into production. I'm going to assume that's what happened at eBay, when their iPhone app purportedly shipped with the placeholder text "Some crappy content goes here". Ahem. Listing all 17 "other" responses would make this post lengthy indeed, but you can read them in the raw data spreadsheet. The award for the approach that sounds the most like a good idea yet carries the highest risk of ending badly goes to whoever offered up "External agencies using focus groups". If you're reading this, and that actually works, leave a comment. I'm fascinated. Who owned UI text Stop. Bar chart time: Wow. Let's cut to the chase, and by "chase", I mean those inflammatory generalizations I was talking about: In around 60% of cases the person responsible for user interface text probably lacks the relevant expertise. Even in the categories I count as being likely to have relevant skills (Marketing Copywriters, Content Strategists, Technical Authors, and User Experience Designers) there's a case for each role being unsuited, as you'll see in Rachel's blog post So it's not as simple as my headline. Does that mean that you personally, Mr Developer reading this, write bad button names? Of course not. I know nothing about you. It rather implies that as a category, the majority of people looking after UI text have neither communication nor user experience as their primary skill set, and as such will probably only be good at this by happy accident. I don't have a way of measuring those frequency of those accidents. What the Others specified: I don't know who owns it. I assume the project manager is responsible. "copywriters" when they wish to annoy me. the client's web maintenance person, often PR or MarComm That last one chills me to the bone. Still, at least nobody said "the work experience kid". You can see the rest in the spreadsheet. My overwhelming impression here is of user interface text as an unloved afterthought. There were fewer "nobody" responses than I expected, and a much broader split. But the relative predominance of developers owning and writing UI text suggests to me that organizations don't see it as something worth dedicating attention to. If true, that's bothersome. Because the words on the screen, particularly the names of things, are fundamental to the ability to understand an use software. It's also fascinating that Technical Authors and Content Strategists are neck and neck. For such a nascent discipline, Content Strategy appears to have made a mark on software development. Or my sample is skewed. But it feels like a bit of validation for my rant: Content Strategy is eating Tech Comms' lunch. That's not a bad thing. Well, not if the UI text is getting done well. And that's the caveat to this whole post. I couldn't care less who writes UI text, provided they consider the user and don't suck at it. I care that it may be falling by default to people poorly disposed to doing it right. And I care about that because so much user interface text sucks. The most interesting question Was one I forgot to ask. It's this: Does your organization have technical authors/writers? Like a lot of survey data, that doesn't tell you much on its own. But once we get a bit dimensional, it become more interesting. So taken with the other questions, this would have let me find out what I really want to know: What proportion of organizations have Tech Comms professionals but don't use them for UI text? Who writes UI text in their place? Why this happens? It's possible (feasible is another matter) that hundreds of companies have tech authors who don't work on user interfaces because they've empirically discovered that someone else, say the Marketing Copywriter, is better at it. And once we've all finished laughing, I'll point out that I've met plenty of tech authors who just aren't used to thinking about users at the point of need in the way UI text and embedded user assistance require. If you've got what I regard, perhaps unfairly, as the bad kind of tech author - the old-school kind with the thousand-page pdf and the grammar obsession - if you've got one of those then you probably are better off getting the UX folk or the copywriters to do your UI text. At the very least, they'll derive terminology from user research.

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• CodePlex Daily Summary for Thursday, June 07, 2012

  CodePlex Daily Summary for Thursday, June 07, 2012Popular Releases????SDK for .Net 2.0/3.5/4.0 (OAuth2.0+??V2?API): ??VS2008?.net2.0、3.5、4.0????????: ??Upload???“?????IComparer”??????，????????。 ???????.net????VS2010??，?????????。 ????VS2008?.net2.0/3.5?！??Entities???? ???????.net???N????? ??JSON.net??????????? ?.net4.0??API?????dynamic??class ???alpha??，???? ?????????????JSON.net????，??????。 VS2005???????，?????var???，??????????！ ????.net4.0???????????????，?????????LINQ to Twitter: LINQ to Twitter Beta v2.0.26: Supports .NET 3.5, .NET 4.0, Silverlight 4.0, Windows Phone 7.1, Client Profile, and Windows 8. 100% Twitter API coverage. Also available via NuGet! Follow @JoeMayo.Python Tools for Visual Studio: 1.5 Beta 1: We’re pleased to announce the release of Python Tools for Visual Studio 1.5 Beta. Python Tools for Visual Studio (PTVS) is an open-source plug-in for Visual Studio which supports programming with the Python language. PTVS supports a broad range of features including: • Supports CPython, IronPython, Jython and PyPy • Python editor with advanced member, signature intellisense and refactoring • Code navigation: “Find all refs”, goto definition, and object browser • Local and remote debugging •...Circuit Diagram: Circuit Diagram 2.0 Beta 1: New in this release: Automatically flip components when placing Delete components using keyboard delete key Resize document Document properties window Print document Recent files list Confirm when exiting with unsaved changes Thumbnail previews in Windows Explorer for CDDX files Show shortcut keys in toolbox Highlight selected item in toolbox Zoom using mouse scroll wheel while holding down ctrl key Plugin support for: Custom export formats Custom import formats Open...Umbraco CMS: Umbraco CMS 5.2 Beta: The future of Umbracov5 represents the future architecture of Umbraco, so please be aware that while it's technically superior to v4 it's not yet on a par feature or performance-wise. What's new? For full details see our http://progress.umbraco.org task tracking page showing all items complete for 5.2. In a nutshellPackage Builder Starter Kits Dynamic Extension Methods Querying / IsHelpers Friendly alt template URLs Localization Various bug fixes / performance enhancements Gett...JayData - The cross-platform HTML5 data-management library for JavaScript: JayData 1.0.5: JayData is a unified data access library for JavaScript developers to query and update data from different sources like WebSQL, IndexedDB, OData, Facebook or YQL. See it in action in this 6 minutes video New features in JayData 1.0.5http://jaydata.org/blog/jaydata-1.0.5-is-here-with-authentication-support-and-more http://jaydata.org/blog/release-notes Sencha Touch 2 module (read-only)This module can be used to bind data retrieved by JayData to Sencha Touch 2 generated user interface. (exam...32feet.NET: 3.5: This version changes the 32feet.NET library (both desktop and NETCF) to use .NET Framework version 3.5. Previously we compiled for .NET v2.0. There are no code changes from our version 3.4. See the 3.4 release for more information. Changes due to compiling for .NET 3.5Applications should be changed to use NET/NETCF v3.5. Removal of class InTheHand.Net.Bluetooth.AsyncCompletedEventArgs, which we provided on NETCF. We now just use the standard .NET System.ComponentModel.AsyncCompletedEvent...DotNetNuke® Links: 06.02.01: Added new DNN 6.2.0 beta social feature "friends" BugfixesApplication Architecture Guidelines: Application Architecture Guidelines 3.0.7: 3.0.7Jolt Environment: Jolt v2 Stable: Many new features. Follow development here for more information: http://www.rune-server.org/runescape-development/rs-503-client-server/projects/298763-jolt-environment-v2.html Setup instructions in downloadSharePoint Euro 2012 - UEFA European Football Predictor: havivi.euro2012.wsp (1.5): New fetures:Multilingual Support Max users property in Standings Web Part Games time zone change (UTC +1) bug fix - Version 1.4 locking problem http://euro2012.codeplex.com/discussions/358262 bug fix - Field Title not found (v.1.3) German SP http://euro2012.codeplex.com/discussions/358189#post844228 Bug fix - Access is denied.for users with contribute rights Bug fix - Installing on non-English version of SharePoint Bug fix - Title Rules Installing SharePoint Euro 2012 PredictorSharePoint E...xNet: xNet 2.1.1: Release xNet 2.1.1Command Line Parser Library: 1.9.2.4 stable: This is the first stable of 1.9.* branch. Added tests for HelpText::AutoBuild. Fixed minor formatting error in HelpText::DefaultParsingErrorsHandler.myManga: myManga v1.0.0.4: ChangeLogUpdating from Previous Version: Extract contents of Release - myManga v1.0.0.4.zip to previous version's folder. Replaces: myManga.exe BakaBox.dll CoreMangaClasses.dll Manga.dll Plugins/MangaReader.manga.dll Plugins/MangaFox.manga.dll Plugins/MangaHere.manga.dll Plugins/MangaPanda.manga.dllMVVM Light Toolkit: V4RC (binaries only) including Windows 8 RP: This package contains all the latest DLLs for MVVM Light V4 RC. It includes the DLLs for Windows 8 Release Preview. An updated Nuget package is also available at http://nuget.org/packages/MvvmLightLibsPreviewExtAspNet: ExtAspNet v3.1.7: +2012-06-03 v3.1.7 -?????????BUG，??????RadioButtonList?，AJAX????????BUG（swtseaman、????）。 +?Grid?BoundField、HyperLinkField、LinkButtonField、WindowField??HtmlEncode?HtmlEncodeFormatString（TiDi）。 -HtmlEncode?HtmlEncodeFormatString??????true，??????HTML????????。 -??????Asp.Net??GridView?BoundField?????????。 -http://msdn.microsoft.com/en-us/library/system.web.ui.webcontrols.boundfield.htmlencode -?Grid?HyperLinkField、WindowField??UrlEncode??，????URL??（???true）。 -?????????????，?????????????...LiveChat Starter Kit: LCSK v1.5.2: New features: Visitor location (City - Country) from geo-location Pass configuration via javascript for the chat box New visitor identification (no more using the IP address as visitor identification) To update from 1.5.1 Run the /src/1.5.2-sql-updates.txt SQL script to update your database tables. If you have it installed via NuGet, simply update your package and the file will be included so you can run the update script. New installation The easiest way to add LCSK to your app is by...Kendo UI ASP.NET Sample Applications: Sample Applications (2012-06-01): Sample application(s) demonstrating the use of Kendo UI in ASP.NET applications.Better Explorer: Better Explorer Beta 1: Finally, the first Beta is here! There were a lot of changes, including: Translations into 10 different languages (the translations are not complete and will be updated soon) Conditional Select new tools for managing archives Folder Tools tab new search bar and Search Tab new image editing tools update function many bug fixes, stability fixes, and memory leak fixes other new features as well! Please check it out and if there are any problems, let us know. :) Also, do not for...New ProjectsActiveAttributes: Create attributes that execute code when their target members are called.Blogger Access Library: This is a .NET library that make it easy to post your blog article to Blogger when you want to handle the blogger with .NET (C#, VB, F#...etc) code.cookie.js - Simple JavaScript Cookie Processor: Simple JavaScript Cookie ProcessorDeberPrueba: deber de tareaDNN User Redirect: Allows you to redirect users that are members of specific roles or groups to landing pages within your DotNetNuke website. This is perfect for scenarios such as the following: - redirect unauthenticated users to a Login page - redirect authenticated users to a Welcome page after successful login - redirect users to a page where they need to view/accept Terms of Service - redirect employees who are part of a specific department in your organization to a Departmental landing page When ...Evento-Pro: O Aplicativo contará com uma área de manutenção e cadastro das informações necessárias para seu funcionamento, bem como uma tela para visualização, criação/manutenção dos eventos.Exchange Mailbox Permission Reverse Lookup: Ever wondered a user in which mailboxes has full-access or send-as rights? One common strategy is to use groups to grant permissions on shared mailboxes, where querying the user which groups is member of would do the job. But in case you grant mailbox permissions directly to users (maybe because you are using the Exchange 2010 shared mailbox automapping feature), this tool can come quite handy.Find and Replace word in the sentences: This program used Java Development Kid 6.0 and i were using HighLighter class. It was completed code with source code and then everybody can use in everything. I use it for my assignment of NCC Education on IAD(International Advanced Diploma). GIMS: Graphical ImageMagick ScripterGoogleMaps .NET API: This is a wrapper to use the Google Maps API in a .NET windows application (WinForms and WPF). It works by using a browser control (either WinForms or WPF), and interacting with a JavaScript implementation of Google Maps.Grid.Mvc: Grid.Mvc - is a component that allows you easy construction of HTML tables for displaying, paging and sorting data from a collection of Model objects.HgReleaseNotesGen: A cmd line utility for automatically creating a Release Notes document from a Mercurial repository - currently used by StyleCop.HS FB: Fizz BuzzJaySvcUtil - generate JavaScript context from OData metadata: This tool generates client-side metadata for OData service endpoints, so OData services can be consumed from JavaScript using JayData. Visit http://jaydata.org for detailed documentation, example apps and tutorials. You can download JayData from the [url:JayData CodePlex project|http://jaydata.codeplex.com] Knockout Serializer: Knockout SerializerMarsExplorer: This is a personal projectMulti camera snapshot taker: **this c# winform project is based on DXSnap-2008 sample project ** A few days ago, someone told me that it was not possible to take 3 snapshots , from 3 different webcams , at the same time (e.g. this guy wanted to take snapshots of an item on 3 different axes (X,Y,Z) at the same time. so I 've tried to make it work..mvcEticaret: Ticaret sitesiPush Notification: Push Notification service sample using F# and Duplex NetTcpBinding Reproductor: ReproductorStudyMate: A Internet and mobile based website, where user can make and share Exam revision notes to read them from mobile, attempt objective type questions and chat between online users.SugarSync Folder Provider for DotNetNuke: The SugarSync Folder Provider for DotNetNuke allows you to have direct integration between your cloud-hosted files and the file system in your DotNetNuke website. In using this extension, you will be able to enjoy the management of files in a CMS with the power of cloud file hosting.The SharePoint 2010 Tag Cloud web part for blog web template: The SharePoint 2010 Tag Cloud web part for blog web templateTimeClearWinFreeTime: ?????????IT???????，????????????，????????????（??：?????，??????）。???????????????????????，???????????????，??????，????????，?????55?????Windows????，????????????。 ???????c#,Windows7 ???Windows???????????， Windows XP??????.Netframework3.5????. Netframework3.5????： http://msdn.microsoft.com/zh-cn/netframework/cc378097VoIP based Call Management System (VBCMS): This project intends to focus on new ways of providing road side assistance service and many more using VoIP based systemXaml FlowDocument to PDF Converter: Simple FlowDocument to PDF Converter with paging, header and footer

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• 3Ware 9650SE RAID-6, two degraded drives, one ECC, rebuild stuck

  - by cswingle

  This morning I came in the office to discover that two of the drives on a RAID-6, 3ware 9650SE controller were marked as degraded and it was rebuilding the array. After getting to about 4%, it got ECC errors on a third drive (this may have happened when I attempted to access the filesystem on this RAID and got I/O errors from the controller). Now I'm in this state: > /c2/u1 show Unit UnitType Status %RCmpl %V/I/M Port Stripe Size(GB) ------------------------------------------------------------------------ u1 RAID-6 REBUILDING 4%(A) - - 64K 7450.5 u1-0 DISK OK - - p5 - 931.312 u1-1 DISK OK - - p2 - 931.312 u1-2 DISK OK - - p1 - 931.312 u1-3 DISK OK - - p4 - 931.312 u1-4 DISK OK - - p11 - 931.312 u1-5 DISK DEGRADED - - p6 - 931.312 u1-6 DISK OK - - p7 - 931.312 u1-7 DISK DEGRADED - - p3 - 931.312 u1-8 DISK WARNING - - p9 - 931.312 u1-9 DISK OK - - p10 - 931.312 u1/v0 Volume - - - - - 7450.5 Examining the SMART data on the three drives in question, the two that are DEGRADED are in good shape (PASSED without any Current_Pending_Sector or Offline_Uncorrectable errors), but the drive listed as WARNING has 24 uncorrectable sectors. And, the "rebuild" has been stuck at 4% for ten hours now. So: How do I get it to start actually rebuilding? This particular controller doesn't appear to support /c2/u1 resume rebuild, and the only rebuild command that appears to be an option is one that wants to know what disk to add (/c2/u1 start rebuild disk=<p:-p...> [ignoreECC] according to the help). I have two hot spares in the server, and I'm happy to engage them, but I don't understand what it would do with that information in the current state it's in. Can I pull out the drive that is demonstrably failing (the WARNING drive), when I have two DEGRADED drives in a RAID-6? It seems to me that the best scenario would be for me to pull the WARNING drive and tell it to use one of my hot spares in the rebuild. But won't I kill the thing by pulling a "good" drive in a RAID-6 with two DEGRADED drives? Finally, I've seen reference in other posts to a bad bug in this controller that causes good drives to be marked as bad and that upgrading the firmware may help. Is flashing the firmware a risky operation given the situation? Is it likely to help or hurt wrt the rebuilding-but-stuck-at-4% RAID? Am I experiencing this bug in action? Advice outside the spiritual would be much appreciated. Thanks.

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• Bidirectional real-time sync of large file tree between two distant linux servers

  - by dlo

  By large file tree I mean about 200k files, and growing all the time. A relatively small number of files are being changed in any given hour though. By bidirectional I mean that changes may occur on either server and need to be pushed to the other, so rsync doesn't seem appropriate. By distant I mean that the servers are both in data centers, but geographically remote from each other. Currently there are only 2 servers, but that may expand over time. By real-time, it's ok for there to be a little latency between syncing, but running a cron every 1-2 minutes doesn't seem right, since a very small fraction of files may change in any given hour, let alone minute. EDIT: This is running on VPS's so I might be limited on the kinds of kernel-level stuff I can do. Also, the VPS's are not resource-rich, so I'd shy away from solutions that require lots of ram (like Gluster?). What's the best / most "accepted" approach to get this done? This seems like it would be a common need, but I haven't been able to find a generally accepted approach yet, which was surprising. (I'm seeking the safety of the masses. :) I've come across lsyncd to trigger a sync at the filesystem change level. That seems clever though not super common, and I'm a bit confused by the various lsyncd approaches. There's just using lsyncd with rsync, but it seems this could be fragile for bidirectionality since rsync doesn't have a notion of memory (eg- to know whether a deleted file on A should be deleted on B or whether it's a new file on B that should be copied to A). lipsync appears to be just a lsyncd+rsync implementation, right? Then there's using lsyncd with csync2, like this: http://www.axivo.com/community/threads/lightning-fast-synchronization-with-csync2-and-lsyncd.121/ ... I'm leaning towards this approach, but csync2 is a little quirky, though I did do a successful test of it. I'm mostly concerned that I haven't been able to find a lot of community confirmation of this method. People on here seem to like Unison a lot, but it seems that it is no longer under active development and it's not clear that it has an automatic trigger like lsyncd. I've seen Gluster mentioned, but maybe overkill for what I need? UPDATE: fyi- I ended up going with the original solution I mentioned: lsyncd+csync2. It seems to work quite well, and I like the architectural approach of having the servers be very loosely joined, so that each server can operate indefinitely on its own regardless of the link quality between them.

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• An alternative to Google Talk, AIM, MSN, et al [closed]

  - by mkaito

  I'm not entirely sure whether this part of stack exchange is the most adequate for my question, but it would seem to me that people sharing this kind of concern would converge either here, or possibly on a more unix-specific sub site. Either way, here goes. Background Feel free to skip to The Question, below. This should, however, help those interested understand where I'm coming from, and where I expect to get, messaging-wise. My online talking place-to-go has been IRC for the last fifteen years. I think it's a great protocol, and clients out there are very good. I still use, and will always continue to use IRC for most of my chat needs. But then, there is private instant messaging. While IRC can solve this with queries and DCC chats, the protocol just isn't meant to work too well on intermittent connections, such as a mobile device, where you can often walk around places with low signal. I used MSN for a while, but didn't like it. The concept was awesome, but I think Microsoft didn't get the implementation quite right. When they started adding all that eye candy, and my buddies started flooding me with custom icons and buzzing my screen to it's knees, I shut my account and told folks that missed me to just email or call me. Much whining happened, I got called many weird things for not using MSN, but folks eventually got over it. Next, Google Talk came along, and seemed to be a lot better than MSN ever was. The protocol was open, so I could use whatever client I felt a fancy for. With the advent of smart phones, I just got myself a gtalk client on the phone, and have had a really decent integrated mostly-universal IM solution. Over the last few months, all Google services have been feeling flaky. IMs will often arrive anywhere between twenty minutes and one hour after being sent, clients will randomly disconnect, client priorities seem to work sometimes, and sometimes just a random device of those connected will get an IM. I think the time has come to look for greener grass. The Question It's rather hard to put what I'm looking for into precise words. I guess I just want something that is kind of like MSN/Gtalk, but that doesn't let me down when I need it. IRC is pretty much perfect, but the protocol just isn't designed to work well on mobile devices. Really, at this point I'm considering sticking to IRC for desktop messaging, and SMS/email on the phone, but I hope that in this day and age there is something better out there.

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• In search of a network file system with extended caching to speed up file access

  - by Brecht Machiels

  I'm running a small home server that stores my documents. The disks in this server are in a RAID 1 configuration (using Linux md) and it's also periodically being backup up to an external hard drive to make sure I don't lose them. However, I'm always accessing the files from other computers on the home network using an SMB share, and this results in a considerable speed penalty (especially when connected over WLAN). This is quite annoying when editing large files, such as digital camera RAWs, for example. I've been looking for a solution to this problem. It would have to offer some kind of local caching to speed up the file access. The client would preferably not keep a copy of all data on the server, as it consists of a very large collection of photographs, most of which I will not access frequently. Instead, it should only cache the accessed files and sync the changes back in the background. Ideally, it would also do some smart read-ahead (cache the files that are in the same directory as the currently opened file, for examples), but I suppose that's asking a bit much. Synchronization should be automatic (on file change). Conflicting file changes (at the same time on different clients) are unlikely to happen in my use case, but I would prefer if they are handled properly (notification to the user). I've come across the following options, so far: something similar to Dropbox. iFolder seems to be the only thing that comes close, but its reputation (stability) and requirements put me off. A distributed file system such as OpenAFS. I'm not sure this will speed up file access. It is probably overkill for what I need. Maybe NFS or even Samba offer these possibilities. I read a bit about Windows' Offline Files, but its operation seems limited (at least on Windows XP). As this is just for personal use, I'm not willing to spend a lot of money. A free solution would be preferred. Also, the server needs to run on Linux, and I need a client for at least Windows.

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• Block Google requests to 16k using pf firewall

  - by atmosx

  I'd like to block access to Google search using PF after the threshold of 17500 requests (connection established) in 24h, from a host running FreeBSD 9. What I came up with, after reading pf-faq is this rule: pass out on $net proto tcp from any to 'www.google.com' port www flags S/SA keep state (max-src-conn 200, max-src-conn-rate 17500/86400) NOTE: 86400 are 24h in seconds. The rule should work, but PF is smart enough to know that www.google.com resolves in 5 different IPs. So my pfctl -sr output gives me this: pass out on vte0 inet proto tcp from any to 173.194.44.81 port = http flags S/SA keep state (source-track rule, max-src-conn 200, max-src-conn-rate 17500/86400, src.track 86400) pass out on vte0 inet proto tcp from any to 173.194.44.82 port = http flags S/SA keep state (source-track rule, max-src-conn 200, max-src-conn-rate 17500/86400, src.track 86400) pass out on vte0 inet proto tcp from any to 173.194.44.83 port = http flags S/SA keep state (source-track rule, max-src-conn 200, max-src-conn-rate 17500/86400, src.track 86400) pass out on vte0 inet proto tcp from any to 173.194.44.80 port = http flags S/SA keep state (source-track rule, max-src-conn 200, max-src-conn-rate 17500/86400, src.track 86400) pass out on vte0 inet proto tcp from any to 173.194.44.84 port = http flags S/SA keep state (source-track rule, max-src-conn 200, max-src-conn-rate 17500/86400, src.track 86400) PF creates 5 different rules, 1 for each IP that Google resolves. However I have the sense - without being 100% sure, I didn't had the chance to test it - that the number 17500/86400 applies for each IP. If that's the case - please confirm - then it's not what I want. In pf-faq there's another option called source-track-global: source-track This option enables the tracking of number of states created per source IP address. This option has two formats: + source-track rule - The maximum number of states created by this rule is limited by the rule's max-src-nodes and max-src-states options. Only state entries created by this particular rule count toward the rule's limits. + source-track global - The number of states created by all rules that use this option is limited. Each rule can specify different max-src-nodes and max-src-states options, however state entries created by any participating rule count towards each individual rule's limits. The total number of source IP addresses tracked globally can be controlled via the src-nodes runtime option. I tried to apply source-track-global in the above rule without success. How can I use this option in order to achieve my goal? Any thoughts or comments are more than welcome since I'm an amateur and don't fully understand PF yet. Thanks

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• Ubuntu Newbie Needs Assistance!!

  - by Steve Greene

  New Ubuntu User Needs Help!- version 9.10 does not communicate with laptop Hello folks, Several days ago, I installed Ubuntu 9.10 onto my Acer Aspire 3100 laptop, running it alongside Widows Vista as a dual-bootable system. Creation of the Ubuntu boot CD went fine, and the installation onto my hard drive was flawless. Ubuntu opens and behaves as I would expect, except for one little problem. For reasons unknown to me, Ubuntu is not communicating with my laptop's networking hardware, and I have no internet connectivity, even when sitting directly under the wireless router at the local library (literally), which puts out a wickedly-fast signal that my Windows Vista OS auto-detects and immediately connects to. Up in the right side of the Ubuntu desktop, I click on the network icon and it does not show a wireless connection at all, even though I am only a few feet from the router. At home, where I use a dialup modem, I also see no means of getting online. My modem is an HDAUDIO Soft Data Fax Modem with Smart CP,manufactured by CXT (Conexant Systems Inc., file version 4.0.13.0, and the driver version is 7.58.0.0). I desparately wish to convert to Ubuntu. I used Mac for ten years, and then Windows for ten years. Now, after 20 years, I want to live out my days as an open-source Ubuntu fanatic. I am ready to give the old status quo the boot! I am an advanced computer user, but I am not a programmer. I seek a solution that is user-friendly for normal people, something equivalent to a driver that I can easily install or activate that will allow Ubuntu to see my hardware and get me connected. Can anyone help me over this hopefully-little glitch so that I can move on in total Ubuntu bliss? My processor is a Mobile AMD Sempron Processor 3500+ at 1.80 GHz, 1.50 GB RAM, and a 32-bit Operating System. I am running Windows Vista Home Basic, Service Pack 2. My current email is [email protected] if you have a workable solution that does not require programmer status to implement. Surely this must be a simple fix that I simply am overlooking, but being the new guy on the block, I have yet to be enlightened. Thanks for your help in coming up to speed!! Steve Wanna' be Ubuntu Fanatic "If you're not living on the edge, you're taking up too much space."

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• Troubleshooting major performance issue: Is culprit Intel RST, Hard drive, or something else?

  - by Sean Killeen

  The Setup I have the following components that come into play in this situation: ASUS P8Z68 V/PRO motherboard a RAID1 configuration (1x 1TB drive, 1 x 2TB drive -- I explain below), accelerated with an SSD using Intel's RST software, and 1 TB drive standing by as a spare. Core i7 2600k 32 GB RAM Windows 8.1 This box was designed to be beast, and until just recently, was very good at being just that. What's Happening The system has slowed to a crawl whenever it touches the disk. Things appear to work at normal speed when dealing with memory. For example, typing this is fine, but saving it to disk from notepad gave me a 5-7 second pause when clicking save. The disks appear to be at 100% all the time (e.g. the light on the disk access on the PC is solidly on -- not even any flashing) In ProcExp it appears that the disk is barely being utilized at all: Intel RST reports that everything is fine: Other Details Prior to this happening, RST had reported that my drives were failing (one went bad, one was throwing SMART events). This made sense; they were at the tail end of their warranty and the PC is on almost all the time. I RMA'd the drives via Seagate. In the meantime, I'd purchased a 2TB drive because I didn't realize that the 1TB drives were under warranty. I figured I'd replace the other 1 TB drive with another 2 TB when it died but then discovered the warranty. AFAIK, I haven't done any major updates since 8.1 and it worked fine after those. Question(s) How can I troubleshoot this? What is the best way to try to figure out why disks are being maxed out despite the OS reporting barely any disk usage and that everything is OK? Given the failures, etc. that I describe above, is it possible that the problem could be the I/O on the motherboard itself? If so, how would I even be able to diagnose it? I'm betting the drives that Seagate gave me are refurbished (didn't think to look; that's dumb). Is it possible that the same model drive, refurbished, could somehow cause this? In terms of how RAID1 works, is it possible that one drive is "falling behind" somehow, and that the RAID1 is constantly trying to fix the mirroring? If so, this seems like Intel RST would report on it, but I wanted to consider it as an option.

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• Small Business Server services will not start, and remote desktop and UAC are broken

  - by Stephen Jennings

  Yesterday I began setting up a server with Windows Small Business Server 2008. All I am configuring it for right now is to be a domain controller and Exchange server. I completed the initial setup of SBS then started looking through different connection options (allowing VPN versus using a TS Gateway). After I rebooted one time, I started having three not-obviously-related issues: First, I could no longer remote desktop into the computer. I ran TCPView and saw that it was no longer listening on port 3389. I checked everything in Terminal Service Configuration but everything shows the computer ought to be allowing connections. Also, when I tried to use anything that required user account control elevation, the UAC dialog never popped up and the program that was waiting just froze. If I try to run "regedit" from the Run box, for example, it never appears. When I run in safe mode which does not run with UAC, I was able to access everything. I didn't want to deal with it, so I turned off UAC and rebooted. Finally, in the Windows SBS Console, there are status indicators for Security, Updates, Backup, and Other Alerts. The first three get stuck saying "Querying". Looking in the computer alerts, I have events showing the following services stopped: Background Intelligent Transfer Service KtmRm for Distributed Transaction Coordinator Distributed Transaction Coordinator Microsoft Exchange Information Store Microsoft Exchange System Attendant Microsoft Exchange Transport Windows Remote Management Update Services Windows Update I figured I must have configured something wrong accidentally and I couldn't find anything using Google explaining what might be the case, so I just decided to format the hard drive and reinstall SBS from scratch. I did this and everything was working last night, but I just turned the machine back on and it is doing the same thing again! On my second install, I did not configure anything except the following (all from SBS Console): Connect to the Internet (set IP and router address) Turn off customer feedback. Set up internet address. Decline to use a Smart Host for email. Added one standard user account. Since this happened again and I was very careful the second time not to configure anything outside of the SBS Console, I feel like there's something else going on. Right now the machine is on an isolated network that does have internet access. My desktop is the only other machine plugged into this network. Any and all help is appreciated (before I tear my hair out!)

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• Ubuntu box static routing problem

  - by Rafael

  Hello, I'm trying to configure a ubuntu server to be a router. This is my interface configuration (eth2 connects to my WAN, eth0 to my LAN): auto eth2 iface eth2 inet static address 192.168.0.249 netmask 255.255.255.0 gateway 192.168.0.1 broadcast 192.168.0.255 auto eth0 iface eth0 inet static address 192.168.100.1 netmask 255.255.255.0 This is the router information: Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 192.168.100.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0 192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 eth2 0.0.0.0 192.168.0.1 0.0.0.0 UG 100 0 0 eth2 And this is dhcp configuration: subnet 192.168.100.0 netmask 255.255.255.0 { range 192.168.100.101 192.168.100.254; option domain-name-servers 201.70.86.133; option routers 192.168.100.1; authoritative; } I'm then connecting a mac os x by cable on eth0. This is en0 interface configuration: en0: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500 ether 00:26:bb:5d:82:b0 inet6 fe80::226:bbff:fe5d:82b0%en0 prefixlen 64 scopeid 0x4 inet 192.168.100.101 netmask 0xffffff00 broadcast 192.168.100.255 media: autoselect (100baseTX <full-duplex>) status: active And this is the routing table: Internet: Destination Gateway Flags Refs Use Netif Expire default 192.168.100.1 UGSc 139 32 en0 10.37.129/24 link#8 UC 2 0 vnic1 10.37.129.2 0:1c:42:0:0:9 UHLWI 0 839 lo0 10.37.129.255 ff:ff:ff:ff:ff:ff UHLWbI 0 4 vnic1 10.211.55/24 link#7 UC 2 0 vnic0 10.211.55.2 0:1c:42:0:0:8 UHLWI 0 840 lo0 10.211.55.255 ff:ff:ff:ff:ff:ff UHLWbI 0 4 vnic0 127 127.0.0.1 UCS 0 0 lo0 127.0.0.1 127.0.0.1 UH 3 507924 lo0 169.254 link#4 UCS 0 0 en0 172.16.42/24 link#10 UC 2 0 vmnet8 172.16.42.1 0:50:56:c0:0:8 UHLWI 0 839 lo0 172.16.42.255 link#10 UHLWbI 1 24 vmnet8 192.168.100 link#4 UC 2 0 en0 192.168.100.1 0:e0:7c:7e:f:99 UHLWI 139 0 en0 777 192.168.100.101 127.0.0.1 UHS 0 0 lo0 192.168.100.255 ff:ff:ff:ff:ff:ff UHLWbI 0 4 en0 192.168.116 link#9 UC 2 0 vmnet1 192.168.116.1 0:50:56:c0:0:1 UHLWI 0 839 lo0 192.168.116.255 ff:ff:ff:ff:ff:ff UHLWbI 0 4 vmnet1 When I ping 192.168.100.1, it works. When I ping 192.168.0.249, it also works. However, when I try to ping 192.168.0.1 it does not. Does anyone has any way to solve this? Is there a way to debug it? Thanks,

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• How do I combine static and dynamic DHCP leases on a Cisco router?

  - by Brad

  Basically, what I need is super similar to the unanswered cisco forum question below: https://supportforums.cisco.com/message/3139749#3139749 I have a Cisco 850 Series router. I have configured a DHCP pool for the 10.0.0.0/24 network. I have excluded 10.0.0.1 - 10.0.0.99 from the DHCP pool. I want to add a static DHCP pool for stuff and I want DHCP to statically assign them the addresses of my choice below 100. Actually, I don't care what addresses I statically assign. They can be anything in the pool for all I care, I just want it to work. Why are you doing this? Just statically assign the IPs on the devices! I don't want to do this because I have some laptop users. They could obviously only use that static IP here. This isn't a problem if they could be bothered to change any location setting or something. They can't. So it HAS to be DHCP. It also has to be static IPs because I need to forward ports to them. I know, I know, this is weird but it's an apartment LAN/WLAN so this isn't exactly a typical use case. Relevant sections of config below: ip dhcp excluded-address 10.0.0.1 10.0.0.99 ! ip dhcp pool Internal-net import all network 10.0.0.0 255.255.255.0 default-router 10.0.0.1 domain-name 1770.local lease 7 ! ip dhcp pool static-pool import all origin file flash://staticmap default-router 10.0.0.1 domain-name 1770.local Contents of staticmap: *time* Aug 5 2010 09:00 AM *version* 2 !IP address Type Hardware address Lease expiration 10.0.0.100/24 1 001f.5b3e.d50a Infinite *end* You can see here I was trying addresses outside the excluded-address range to see if that would make any difference. My testing machine's MAC: mainframe:~ brad$ ifconfig en1 en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 ether 00:1f:5b:3e:d5:0a What shows up in the DHCP binding table: basestar#show ip dhcp binding Bindings from all pools not associated with VRF: IP address Client-ID/ Lease expiration Type Hardware address/ User name 10.0.0.112 0100.1f5b.3ed5.0a Aug 12 2010 10:06 AM Automatic What's up with the funny looking MAC in the DHCP binding table?? Is what I'm trying to accomplish basically impossible? Am I going about this the wrong way? All I want to to be able to port forward some ports to specific devices. The way I would do this with a consumer router is to do what I'm trying to do here; assign static DHCP to those devices then configure PAT for ports on those addresses.

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• How might I stop BACKSCATTER using Qmail?

  - by alecb

  New to ServerFault , please pardon if my details are too much Linux box acting as Virtual Host for domain hosting. Runs CentOs. Runs Parallels Plesk 9.x Regardless of the following, the SPAM keeps flowing in at 1-3 / second. An explanation of the problem... "xinetd service listens for SMTP connections and forwards to qmail-smtpd. The qmail service only process the queue, but does not control messages coming into the queue...that's why stopping it has no effect. If you stop xinetd AND qmail, then kill any open qmail-smtpd processes, all mail flow comes to a stop SOMETIMES Problem is, qmail-smtpd is not smart enough to check for valid mailboxes on the localhost before accepting the mail. So, it accepts bad mail with a forged replyto address which gets processed in the queue by qmail. Qmail cannot deliver locally and bounces to the forged replyto address." We believe the fix is to patch the qmail-smtpd process to give it the intelligence to check for the existence of local mailboxes BEFORE accepting the message. The problem is when we try to compile the chkuser patch we run into failures due to Plesk Control Panel." Is anyone aware of something we could do differently or better?" Other things that have NOT worked thus far: -Turning off any and all mail processes (to check as an indicator that an individual account has been compromised. This has been verified as NOT the case.) -Turning off mail AND http server processes (in the case of a compromised formmail) -Running EXIM in lieu of Qmail( easy/quick install but xinetd forces exim to close and restarts qmail on its own) -Turned on SPF protection via Plesk GUI. Does not help. -Turned on Greylisting via Plesk GUI. Does not help. -Disabled Bounce notifications via command line That which MIGHT work but have complications: -Use POSTFIX instead of QMAIL (No knowledge of POSTIFX and don't want to bother with it unless anyone knows it has potential to handle backscatter WELL before investing time) -As mentioned above, compiling a chkusr patch, we believe will STOP this problem, along with qmail (because of plesk in the mix, the comile fails every time and Parallels Plesk support is unresponsive unless I cough up MONEY) If I don't clear out the SPAM from the outgoing mail queue nightly, then it clogs up with millions of SPAMs and will bring down the OUTGOING email services. Any and all help welcome and appreciated!

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• Passenger 2.2.4, nginx 0.7.61 and SSL

  - by boompa

  Has anyone had any luck configuring Passenger and nginx with SSL? I've spent hours trying to get this configuration working as I'd like, using what few resources there are out there on the net, and I can't get any of the supposedly forwarded headers to show up in the Rails controller. For example, with a conf file of the following (and multiple variations thereof): server { listen 3000; server_name .example.com; root /Users/website/public; passenger_enabled on; rails_env development; } server { listen 3443; root /Users/website/public; rails_env development; passenger_enabled on; ssl on; #ssl_verify_client on; ssl_certificate /Users/website/ssl/server.crt; ssl_certificate_key /Users/website/ssl/server.key; #ssl_client_certificate /Users/website/ssl/CA.crt; ssl_session_timeout 5m; ssl_protocols SSLv3 TLSv1; ssl_ciphers ALL:!ADH:RC4+RSA:+HIGH:+MEDIUM:-LOW:-SSLv2:-EXP; proxy_set_header Host $http_host; proxy_set_header X-Real-IP $remote_addr; proxy_set_header X_FORWARDED_PROTO https; proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; #proxy_set_header X-SSL-Subject $ssl_client_s_dn; #proxy_set_header X-SSL-Issuer $ssl_client_i_dn; proxy_redirect off; proxy_max_temp_file_size 0; } and Rails code in the controller like this: request.headers.each { |k, v| RAILS_DEFAULT_LOGGER.error "Header #{k} Val #{v}" } other headers appear, but not those set in nginx, e.g.: Header rack.multithread Val false Header REQUEST_URI Val /login/new Header REMOTE_PORT Val 64021 Header rack.multiprocess Val true Header PASSENGER_USE_GLOBAL_QUEUE Val false Header PASSENGER_APP_TYPE Val rails Header SCGI Val 1 Header SERVER_PORT Val 3443 Header HTTP_ACCEPT_CHARSET Val ISO-8859-1,utf-8;q=0.7,*;q=0.7 Header rack.request.query_hash Val Header DOCUMENT_ROOT Val /Users/website/public I've even gone so far as to modify Passenger's abstract_request_handler's main_loop method, i.e., headers, input = parse_request(client) if headers if headers[REQUEST_METHOD] == PING process_ping(headers, input, client) else headers.each { |h,v| log.unknown "abstract_request_handler: #{h} = #{v}" } process_request(headers, input, client) end end only to find that the supposedly added headers do not exist there either: abstract_request_handler: HTTP_KEEP_ALIVE = 300 abstract_request_handler: HTTP_USER_AGENT = Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 abstract_request_handler: PASSENGER_SPAWN_METHOD = smart-lv2 abstract_request_handler: CONTENT_LENGTH = 0 abstract_request_handler: HTTP_IF_NONE_MATCH = "b6e8b9afbc1110ee3bf0c87e119252ad" abstract_request_handler: HTTP_ACCEPT_LANGUAGE = en-us,en;q=0.5 abstract_request_handler: SERVER_PROTOCOL = HTTP/1.1 abstract_request_handler: HTTPS = on abstract_request_handler: REMOTE_ADDR = 127.0.0.1 abstract_request_handler: SERVER_SOFTWARE = nginx/0.7.61 abstract_request_handler: SERVER_ADDR = 127.0.0.1 abstract_request_handler: SCRIPT_NAME = abstract_request_handler: PASSENGER_ENVIRONMENT = development abstract_request_handler: REMOTE_PORT = 64021 abstract_request_handler: REQUEST_URI = /login/new abstract_request_handler: HTTP_ACCEPT_CHARSET = ISO-8859-1,utf-8;q=0.7,*;q=0.7 abstract_request_handler: SERVER_PORT = 3443 abstract_request_handler: SCGI = 1 abstract_request_handler: PASSENGER_APP_TYPE = rails abstract_request_handler: PASSENGER_USE_GLOBAL_QUEUE = false I'm tired of banging my head against the wall, so I'd truly appreciate any help I can get!

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• External USB HD issues with a twist (works on Windows7 but not XP)

  - by Eruditass

  I have this older external USB HD, 160 GB. I was using it to copy my Steam games to another computer. On the source computer, Windows 7 64-bit, everything worked fine. Drive reported no errors, had no hiccups, etc. Plugging it into the Windows XP 32-bit computer, it worked fine for looking through the files, moving files around on it (no real reading/writing, just modifying the filesystem table). However, when copying files from it to my internal HD, after a couple seconds to tens of minutes (seemingly random times), the USB device becomes unrecognized and it reports a delayed write error. Events in system log go like this, chronologically: (number times displayed)xSource (Event ID): "message" 2xdisk (51): An error was detected on device \Device\Harddisk1\D during a paging operation. 1xftdisk (57): The system failed to flush data to the transaction log. Corruption may occur. 1xApplication popup (26): Windows - Delayed Write Failed : Windows was unable to save all the data for the file E:\$Mft. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere. 1xntfs (50): {Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere. These repeat for a while, then there is 10+ disk messages or ftdisk messages. Other notes: This occurs on random files at random times. This problem cannot be replicated on the Windows 7 source machine when copying from the HD to a different location on its local disk chkdsk /f was run and found no errors. chkdsk /f/r has the delayed write issue. drive was set to quick removal. Setting to performance in device manager yielded same result I am not writing anything to the USB external drive, so I am not sure why there is even a delayed write error (writing file access times?) local Windows XP was chkdsk'd without problems Windows XP machine has no problems with other USB HD's Various USB ports were attempted Rebooting did not help Occurs with SyncToy as well as windows explorer SMART status is good on both local drive and the external one Lack of gaming is making me cranky

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• High I/O latency with software RAID, LUKS encrypted and LVM partitioned KVM setup

  - by aef

  I found out a performance problems with a Mumble server, which I described in a previous question are caused by an I/O latency problem of unknown origin. As I have no idea what is causing this and how to further debug it, I'm asking for your ideas on the topic. I'm running a Hetzner EX4S root server as KVM hypervisor. The server is running Debian Wheezy Beta 4 and KVM virtualisation is utilized through LibVirt. The server has two different 3TB hard drives as one of the hard drives was replaced after S.M.A.R.T. errors were reported. The first hard disk is a Seagate Barracuda XT ST33000651AS (512 bytes logical, 4096 bytes physical sector size), the other one a Seagate Barracuda 7200.14 (AF) ST3000DM001-9YN166 (512 bytes logical and physical sector size). There are two Linux software RAID1 devices. One for the unencrypted boot partition and one as container for the encrypted rest, using both hard drives. Inside the latter RAID device lies an AES encrypted LUKS container. Inside the LUKS container there is a LVM physical volume. The hypervisor's VFS is split on three logical volumes on the described LVM physical volume: one for /, one for /home and one for swap. Here is a diagram of the block device configuration stack: sda (Physical HDD) - md0 (RAID1) - md1 (RAID1) sdb (Physical HDD) - md0 (RAID1) - md1 (RAID1) md0 (Boot RAID) - ext4 (/boot) md1 (Data RAID) - LUKS container - LVM Physical volume - LVM volume hypervisor-root - LVM volume hypervisor-home - LVM volume hypervisor-swap - … (Virtual machine volumes) The guest systems (virtual machines) are mostly running Debian Wheezy Beta 4 too. We have one additional Ubuntu Precise instance. They get their block devices from the LVM physical volume, too. The volumes are accessed through Virtio drivers in native writethrough mode. The IO scheduler (elevator) on both the hypervisor and the guest system is set to deadline instead of the default cfs as that happened to be the most performant setup according to our bonnie++ test series. The I/O latency problem is experienced not only inside the guest systems but is also affecting services running on the hypervisor system itself. The setup seems complex, but I'm sure that not the basic structure causes the latency problems, as my previous server ran four years with almost the same basic setup, without any of the performance problems. On the old setup the following things were different: Debian Lenny was the OS for both hypervisor and almost all guests Xen software virtualisation (therefore no Virtio, also) no LibVirt management Different hard drives, each 1.5TB in size (one of them was a Seagate Barracuda 7200.11 ST31500341AS, the other one I can't tell anymore) We had no IPv6 connectivity Neither in the hypervisor nor in guests we had noticable I/O latency problems According the the datasheets, the current hard drives and the one of the old machine have an average latency of 4.12ms.

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• Best way to handle PHP sessions across Apache vhost wildcard domains

  - by joshholat

  I'm currently running a site that allows users to use custom domains (i.e. so instead of mysite.com/myaccount, they could have myaccount.com). They just change the A record of their domain and we then use a wildcard vhost on Apache to catch the requests from the custom domains. The setup is basically as seen below. The first vhost catches the mysite.com/myaccount requests and the second would be used for myaccount.com. As you can see, they have the exact same path and php cookie_domain. I've noticed some weird behavior surrounding the line below "#The line below me". When active, the custom domains get a new session_id every page load (that isn't the same as the non-custom domain session). However, when I comment that line out, the user keeps the same session_id on each page load, but that session_id is not the same as the one they'd see on a non-custom domain site either despite being completely on the same server. There is a sort of "hack" workaround involving redirecting the user to mysite.com/myaccount, getting the session ID, redirecting back to myaccount.com, and then using that ID on the myaccount.com. But that can get kind of messy (i.e. if the user logs out of mysite.com/myaccount, how does myaccount.com know?). For what it's worth, I'm using a database to manage the sessions (i.e. so there's no issues with being on different servers, etc, but that's irrelevant since we only use one server to handle all requests currently anyways). I'm fairly certain it is related to some sort of CSRF browser protection thing, but shouldn't it be smart enough to know it's on the same server? Note: These are subdomains, they're separate domains entirely (but on the same server). <VirtualHost *:80> DocumentRoot "/opt/local/www/mysite.com" ServerName mysite.local ErrorLog "/opt/local/apache2/logs/mysite.com-error.log" CustomLog "/opt/local/apache2/logs/mysite.com-access.log" common <Directory "/opt/local/www/mysite.com"> AllowOverride All #php_value session.save_path "/opt/local/www/mysite.com/sessions" php_value session.cookie_domain "mysite.local" php_value auto_prepend_file "/opt/local/www/mysite.com/core.php" </Directory> </VirtualHost> #Wildcard (custom domain) vhost <VirtualHost *:80> DocumentRoot "/opt/local/www/mysite.com" ServerName default ServerAlias * ErrorLog "/opt/local/apache2/logs/mysite.com-error.log" CustomLog "/opt/local/apache2/logs/mysite.com-access.log" common <Directory "/opt/local/www/mysite.com"> AllowOverride All #php_value session.save_path "/opt/local/www/mysite.com/sessions" # The line below me php_value session.cookie_domain "mysite.local" php_value auto_prepend_file "/opt/local/www/mysite.com/core.php" </Directory> </VirtualHost>

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