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  • WebAPI and MVC4 and OData

    - by Aligned
    I was looking closer into WebAPI, specificially how to use OData to avoid writing GetCustomerByCustomerId(int id) methods all over the place. I had problems just returning IQueryable<T> as some sites suggested in the WebpAPI (Assembly System.Web.Http.dll, v4.0.0.0).  I think things changed in the release version and the blog posts are still out of date. There is no [Queraable] as the answer to this question suggests. Once I get WebAPI.Odata Nuget package, and added the [Queryable] to the method http://localhost:57146/api/values/?$filter=Id%20eq%201 worked (don’t forget the ‘$’). Now the main question is whether I should do this and how to stop logged in users from sniffing the url and getting data for other users. I John V. Peterson has a post on securing WebAPI with headers and intercepting the call at that point. He had an update to use HttpMessageHandlers instead. I think I’ll use this to force the call to contain some kind of unique code for the user, but I’m still thinking about this. I will not expose this to the public, just to my calls with-in my Forms Authentication areas. Other links: http://robbincremers.me/2012/02/16/building-and-consuming-rest-services-with-asp-net-web-api-and-odata-support/ ~lots of good information John V Peterson example: https://github.com/johnvpetersen/ASPWebAPIExample ~ all data access goes through the WebApi and the web client doesn’t have a connection string ~ There is code library for calling the WebApi from MVC using the HttpClient. It’s a great starting point http://blogs.msdn.com/b/alexj/archive/2012/08/15/odata-support-in-asp-net-web-api.aspx ~ Beta (9/18/2012) Nuget package to help with what I want to do? ~ has a sample code project with examples http://blogs.msdn.com/b/alexj/archive/2012/08/15/odata-support-in-asp-net-web-api.aspx http://blogs.msdn.com/b/alexj/archive/2012/08/21/web-api-queryable-current-support-and-tentative-roadmap.aspx http://stackoverflow.com/questions/10885868/asp-net-mvc4-rc-web-api-odata-filter-not-working-with-iqueryable JSON, pass the correct format in the header (Accept: application/json). $format=JSON doesn’t appear to be working. Async methods built into WebApi! Look for the GetAsync methods.

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  • Turnkey with LightSwitch

    - by Laila
    Microsoft has long wanted to find a replacement for Microsoft Access. The best attempt yet, which is due out in, or before, September is Visual Studio LightSwitch, with which it is said to be as 'easy as flipping a switch' to use Silverlight to create simple form-driven business applications. It is easy to get confused by the various initiatives from Microsoft. No, this isn't WebMatrix. There is no 'Razor', for this isn't meant for cute little ecommerce sites, but is designed to build simple database-applications of the card-box type. It is more clearly a .NET-based solution to the problem that every business seems to suffer from; the plethora of Access-based, and Excel-based 'private' and departmental database-applications. These are a nightmare for any IT department since they are often 'stealth' applications built by the business in the teeth of opposition from the IT Department zealots. As they are undocumented, it is scarily easy to bring a whole department into disarray by decommissioning a PC tucked under a desk somewhere. With LightSwitch, it is easy to re-write such applications in a standard, maintainable, way, using a SQL Server database, deployed somewhere reasonably safe such as Azure. Even Sharepoint or Windows Communication Foundation can be used as data sources. Oracle's ApEx has taken off remarkably well, and has shaken the perception that, for the business user, Oracle must remain a mystic force accessible only to the priests and acolytes. Microsoft, by comparison had only Access, which was first released in 1992, the year of the Madonna conical bustier. It looks just as dated. Microsoft badly needed an entirely new solution to the same business requirement that led to Access's and Foxpro's long-time popularity, but which had the same allure as ApEx. LightSwitch is sound in its ideas, and comfortingly conventional in its architecture. By giving an easy access to SQL Server databases, and providing a 'thumb and blanket' migration path to Access-heads, LightSwitch seems likely to offer a simple way of pulling more Microsoft users into the .NET community. If Microsoft puts its weight behind it, then it will give some glimmer of hope to the many Silverlight developers that Microsoft is capable of seeing through its .NET revolution.

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  • Precise Touch Screen Dragging Issue: Trouble Aligning with the Finger due to Different Screen Resolution

    - by David Dimalanta
    Please, I need your help. I'm trying to make a game that will drag-n-drop a sprite/image while my finger follows precisely with the image without being offset. When I'm trying on a 900x1280 (in X [900] and Y [1280]) screen resolution of the Google Nexus 7 tablet, it follows precisely. However, if I try testing on a phone smaller than 900x1280, my finger and the image won't aligned properly and correctly except it still dragging. This is the code I used for making a sprite dragging with my finger under touchDragged(): x = ((screenX + Gdx.input.getX())/2) - (fruit.width/2); y = ((camera_2.viewportHeight * multiplier) - ((screenY + Gdx.input.getY())/2) - (fruit.width/2)); This code above will make the finger and the image/sprite stays together in place while dragging but only works on 900x1280. You'll be wondering there's camera_2.viewportHeight in my code. Here are for two reasons: to prevent inverted drag (e.g. when you swipe with your finger downwards, the sprite moves upward instead) and baseline for reading coordinate...I think. Now when I'm adding another orthographic camera named camera_1 and changing its setting, I recently used it for adjusting the falling object by meter per pixel. Also, it seems effective independently for smartphones that has smaller resolution and this is what I used here: show() camera_1 = new OrthographicCamera(); camera_1.viewportHeight = 280; // --> I set it to a smaller view port height so that the object would fall faster, decreasing the chance of drag force. camera_1.viewportWidth = 196; // --> Make it proportion to the original screen view size as possible. camera_1.position.set(camera_1.viewportWidth * 0.5f, camera_1.viewportHeight * 0.5f, 0f); camera_1.update(); touchDragged() x = ((screenX + (camera_1.viewportWidth/Gdx.input.getX()))/2) - (fruit.width/2); y = ((camera_1.viewportHeight * multiplier) - ((screenY + (camera_1.viewportHeight/Gdx.input.getY()))/2) - (fruit.width/2)); But the result instead of just following the image/sprite closely to my finger, it still has a space/gap between the sprite/image and the finger. It is possibly dependent on coordinates based on the screen resolution. I'm trying to drag the blueberry sprite with my finger. My expectation did not met since I want my finger and the sprite/image (blueberry) to stay close together while dragging until I release it. Here's what it looks like: I got to figure it out how to make independent on all screen sizes by just following the image/sprite closely to my finger while dragging even on most different screen sizes instead.

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  • It's All In The Cloud

    - by Natalia Rachelson
    People turned out in droves for Steve Miranda's Apps Cloud General Session. Steve, as engaging as ever, covered our Apps strategy in the cloud and reinforced that Oracle has a complete set of cloud services including: •    Human Capital Management•    Talent Management•    Sales and Marketing•    Customer Service and Support•    Financial Management•    Procurement, Sourcing, and Inventory•    Project Portfolio Management•    Governance, Risk, and Compliance... all delivered on top of the Social, Platform, and Common Infrastructure.Steve talked about Fusion being the centerpiece of our Cloud Services. The fact that Fusion is 100 percent standards based is a big, big deal! In addition, our ERP Cloud Service is the most complete cloud service on the market. And email marketing is dead -- social marketing is where the action is. It's also where Oracle is investing heavily from a Sales & Marketing Cloud perspective. Steve covered the strategic acquisitions Oracle has made to enhance our organic Cloud offering. Specifically, Oracle bought RightNow to make our Customer Service and Support Cloud service complete. We also bought Taleo to add Recruiting and Learning capabilities to our Talent Management Cloud. Steve talked about our customers and how they are benefiting from the use of a variety of our Cloud Services. Red Robin is driving lower labor and food costs with Oracle ERP Cloud Service. He used Elizabeth Arden as the profile customer for HCM and Talent Management Service, UBS for HCM and Talent Management Service, and Brocade for Talent Management. All these customers are benefiting from a comprehensive and fully integrated HR platform that aligns compensation with performance and enhances workforce motivation and retention. At the same time, Hitachi Data Systems is using Oracle Taleo Performance Management Cloud to recruit the right competencies, pinpoint areas of improvement, and develop and monitor employee goals to support the global account organization. KLM and Overstock.com are gaining the benefits of Oracle's Customer Service and Support Service from RightNow by better engaging and serving customer needs online and through call centers. And last but not least, Graco and Key Energy are leveraging mobility features and sales forecasting and territory management capabilities within the Oracle Sales and Marketing Service. They expect to gain better visibility to sales information and drive more efficient sales campaigns and empower their sales force with data they need to make sales. Overall, Oracle Apps Cloud Services are enjoying a significant momentum in the marketplace. Steve projected an air of confidence and enthusiasm highlighting Oracle's latest successes with Cloud services.

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  • Pay in the future should make you think in the present

    - by BuckWoody
    Distributed Computing - and more importantly “-as-a-Service” models of computing have a different cost model. This is something that sounds obvious on the surface but it’s often forgotten during the design and coding phase of a project. In on-premises computing, we’re used to purchasing a server and all of the hardware infrastructure and software licenses needed not only for one project, but several. This is an up-front or “sunk” cost that we consume by running code the organization needs to perform its function. Using a direct connection over wires you’ve already paid for, we don’t often have to think about bandwidth, hits on the data store or the amount of compute we use - we just know more is better. In a pay-as-you-go model, however, each of these architecture decisions has a potential cost impact. The amount of data you store, the number of times you access it, and the amount you send back all come with a charge. The offset is that you don’t buy anything at all up-front, so that sunk cost is freed up. And financial professionals know that money now is worth more than money later. Saving that up-front cost allows you to invest it in other things. It’s not just that you’re using things that now cost money - it’s that the design itself in distributed computing has a cost impact. That can be a really good thing, such as when you dynamically add capacity for paying customers. If you can tie back the cost of a series of clicks to what a user will pay to do so, you can set a profit margin that is easy to track. Here’s a case in point: Assume you are using a large instance in Windows Azure to compute some data that you retrieve from a SQL Azure database. If you don’t monitor the path of the application, you may not know what you are really using. Since you’re paying by the size of the instance, it’s best to maximize it all the time. Recently I evaluated just this situation, and found that downsizing the instance and adding another one where needed, adding a caching function to the application, moving part of the data into Windows Azure tables not only increased the speed of the application, but reduced the cost and more closely tied the cost to the profit. The key is this: from the very outset - the design - make sure you include metrics to measure for the cost/performance (sometimes these are the same) for your application. Windows Azure opens up awesome new ways of doing things, so make sure you study distributed systems architecture before you try and force in the application design you have on premises into your new application structure.

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  • ITT Corporation Goes Live on Oracle Sales and Marketing Cloud Service (Fusion CRM)!

    - by Richard Lefebvre
    Back in Q2 of FY12, a division of ITT invited Oracle to demo our CRM On Demand product while the group was considering Salesforce.com. Chris Porter, our Oracle Direct sales representative learned the players and their needs and began to develop relationships. We lost that deal, but not Chris's persistence. A few months passed and Chris called on the ITT Shape Cutting Division's Director of Sales to see how things were going. Chris was told that the plan was for the division to buy more Salesforce.com. In fact, he informed Chris that he had just sent his team to Salesforce.com training. During the conversation, Chris mentioned that our new Oracle Sales Cloud Service could run with Outlook. This caused the ITT Sales Director to reconsider the plan to move forward with our competition. Oracle was invited back to demo the Oracle Sales and Marketing Cloud Service (Fusion CRM) and after it concluded, the Director stated, "That just blew your competition away." The deal closed on June 5th , 2012 Our Oracle Platinum Partner, Intelenex, began the implementation with ITT on July 30th. We are happy to report that on September 18th, the ITT Shape Cutting Division successfully went live on Oracle Sales and Marketing Cloud Service (Fusion CRM). About: ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for growing industrial end-markets in energy infrastructure, electronics, aerospace and transportation. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Founded in 1920, ITT is headquartered in White Plains, NY, with 8,500 employees in more than 30 countries and sales in more than 125 countries. The ITT Shape Cutting Division provides plasma lasers and controls with the Burny, Kaliburn, and AMC brands. Oracle Fusion Products: Oracle Sales and Marketing Cloud Service (Fusion CRM) including: • Fusion CRM Base • Fusion Sales Cloud • Fusion Mobile and Desktop Integration • Automated Forecasting Adoption Model: SaaS Partner: Intelenex Business Drivers: The ITT Shape Cutting Division wanted to: better enable its Sales Force with email and mobile CRM capabilities simplify and automate its complex sales processes centrally manage and maintain customer contact information Why We Won: ITT was impressed with the feature-rich capabilities of Oracle Sales and Marketing Cloud Service (Fusion CRM), including sales performance management and integration. The company also liked the product's flexibility and scalability for future growth. Expected Benefits: Streamlined accurate forecasting Increased customer manageability Improved sales performance Better visibility to customer information

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  • How to handle this unfortunately non hypothetical situation with end-users?

    - by User Smith
    I work in a medium sized company but with a very small IT force. Last year (2011), I wrote an application that is very popular with a large group of end-users. We hit a deadline at the end of last year and some functionality (I will call funcA from now on) was not added into the application that was wanted at the very end. So, this application has been running in live/production since the end of 2011, I might add without issue. Yesterday, a whole group of end-users started complaining that funcA that was never in the application is no longer working. Our priority at this company is that if an application is broken it must be fixed first prior to prioritized projects. I have compared code and queries and there is no difference since 2011, which is proofA. I then was able to get one of the end-users to admit that it never worked proofB, but since then that end-user has went back and said that it was working previously......I believe the horde of end-users has assimilated her. I have also reviewed my notes for this project which has requirements and daily updates regarding the project which specifically states, "funcA not achieved due to time constraints", proofC. I have spoken with many of them and I can see where they could be confused as they are very far from a programming background, but I also know they are intelligent enough to act in a group in order to bypass project prioritization orders in order to get functionality that they want to make their job easier. The worst part is is that now group think is setting in and my boss and the head of IT is actually starting to believe them, even though there is no code or query changes. As far as reviewing the state of the logic it is very cut and dry to the point of if 1 = 1, funcA will not work. So, this is the end of the description of my scenario, but I am trying not to get severally dinged on my performance metrics due to this which would essentially have me moved to fixing a production problem that doesn't exist that will probably take over 1 month. I am looking for direct answers to this question. This question is not for rants, polling, or discussions as this is not the format for StackExchange. Please don't downvote me too terribly it is pretty common on this specific site of stack, I am looking for honest answers to this situation and I couldn't find a forum more appropriate.

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  • Reading a ZFS USB drive with Mac OS X Mountain Lion

    - by Karim Berrah
    The problem: I'm using a MacBook, mainly with Solaris 11, but something with Mac OS X (ML). The only missing thing is that Mac OS X can't read my external ZFS based USB drive, where I store all my data. So, I decided to look for a solution. Possible solution: I decided to use VirtualBox with a Solaris 11 VM as a passthrough to my data. Here are the required steps: Installing a Solaris 11 VM Install VirtualBox on your Mac OS X, add the extension pack (needed for USB) Plug your ZFS based USB drive on your Mac, ignore it when asked to initialize it. Create a VM for Solaris (bridged network), and before installing it, create a USB filter (in the settings of your Vbox VM, go to Ports, then USB, then add a new USB filter from the attached device "grey usb-connector logo with green plus sign")  Install a Solaris 11 VM, boot it, and install the Guest addition check with "ifconfg -a" the IP address of your Solaris VM Creating a path to your ZFS USB drive In MacOS X, use the "Disk Utility" to unmount the USB attached drive, and unplug the USB device. Switch back to VirtualBox, select the top of the window where your Solaris 11 is running plug your ZFS USB drive, select "ignore" if Mac OS invite you to initialize the disk In the VirtualBox VM menu, go to "Devices" then "USB Devices" and select from the dropping menu your "USB device" Connection your Solaris VM to the USB drive Inside Solaris, you might now check that your device is accessible by using the "format" cli command If not, repeat previous steps Now, with root privilege, force a zpool import -f myusbdevicepoolname because this pool was created on another system check that you see your new pool with "zpool status" share your pool with NFS: share -F NFS /myusbdevicepoolname Accessing the USB ZFS drive from Mac OS X This is the easiest step: access an NFS share from mac OS Create a "ZFSdrive" folder on your MacOS desktop from a terminal under mac OS: mount -t nfs IPadressofMySoalrisVM:/myusbdevicepoolname  /Users/yourusername/Desktop/ZFSdrive et voila ! you might access your data, on a ZFS USB drive, directly from your Mountain Lion Desktop. You might play with the share rights in order to alter any read/write rights as needed. You might activate compression, encryption inside the Solaris 11 VM ...

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  • Big Companies Influence Retail in 2010

    - by David Dorf
    From a retail industry perspective, 2010 will go down as the year mobile went mainstream, the economy recovered from the crash, and Facebook surpassed Google as the most influential online property. While the economy certainly had the biggest impact on the retail industry, a few big companies also exerted influence. Here's a rundown and a look back at 2010: Apple -- Steve Jobs and company continued to lead the mobile pack. Consumers are using their iPhones to shop, retailers are using the iPod Touch for mobile checkout, and both are embracing the iPad as the next wave of technology. The Next Technology from Apple Mobile Platforms in Retail Apple Stores, Touch2Systems, and the iPad Google -- Not to be outdone, Google's Android platform grew faster than Apple's, plus they support QRCodes natively and will probably beat Apple to NFC. Google Checkout, Product Search, and Boutiques.com continue to impact the e-commerce scene. Google Leverages Like.com Facebook -- While the movie The Social Network certainly made Facebook a household name, Connect, Places, and seeing the "like" button all over the Web really pushed Facebook everywhere. 2010 set the foundations for f-commerce. Facebook Participatory Promotions Crowd Savers What's the value of a Facebook fan? Step Aside Google Leveraging Social Networks for Retail Social Shopping at Nine West Groupon -- This newcomer executed on a simple concept flawlessly, making them the fasted company to reach $1B in revenue. (See cool chart from Silicon Alley Insider.) Google's offer of $5-6B wasn't enough, so now they are raising an additional $1B in funding, presumably to buy-up all the copycats across the globe. Changing the Way We Shop Amazon -- As if leading the e-commerce charge wasn't enough, Amazon shook things up with their purchase of Woot and release of their Price Checker mobile app. They continue to push boundaries with Kindle, and don't seem worried about the iPad at all. You Can't Win on Price Amazon Looks at Your Social Graph eBay -- Acquiring Skype didn't exactly work out, but eBay's purchase of PayPal and RedLaser are driving the company forward. They are still a major force. Bump the Bill Oracle, SAP, HP, IBM, and Cisco left their marks on the retail industry as well with various acquisitions and CxO shake-ups. We'll just have to wait and see what 2011 brings next.

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  • Help with Strategy-game AI

    - by f20k
    Hi, I am developing a strategy-game AI (think: Final Fantasy Tactics), and I am having trouble coming up for the design of the AI. My main problem is determining which is the optimal thing for it to do. First let me describe the priority of what action I would like the AI to take: Kill nearest player unit Fulfill primary directive (kill all player units, kill target unit, survive for x turns) Heal ally unit / cast buffer Now the AI can do the following in its turn: Move - {Attack / Ability / Item} (either attack or ability or item) {Attack / Ability / Item} - Move Move closer (if targets not in range) {Attack / Ability / Item} (if move not available) Notes Abilities have various ranges / effects / costs / effects. Each ai unit has maybe 5-10 abilities to choose from. The AI will prioritize killing over safety unless its directive is to survive for x turns. It also doesn't care about ability cost much. While a player may want to save a big spell for later, the AI will most likely use it asap. Movement is on a (hex) grid num of player units: 3-6 num of ai units: 3-7 or more. Probably max 10. AI and player take turns controlling ONE unit, instead of all at the same time. Platform is Android (if program doesnt respond after some time, there will be a popup saying to Force Quit or Wait - which looks really bad!). Now comes the questions: The best ability to use would obviously be the one that hits the most targets for the most damage. But since each ability has different ranges, I won't know if they are in range without exploring each possible place I can move to. One solution would be to go through each possible places to move to, determine the optimal attack at that location - which gives me a list of optimal moves for each location. Then choose the optimal out of the list and execute it. But this will take a lot of CPU time. Is there a better solution? My current idea is to move as close as possible towards the closest, largest group of people, and determine the optimal attack/ability from there. I think this would be a lot less work for the CPU and still allow for wide-range attacks. Its sub-optimal but the AI will still seem 'smart'. Other notes/questions: Am I over-thinking/over-complicating it? Better solution? I am open to all sorts of suggestions I have taken a look at the spell-casting question, but it doesn't take into account the movement - so perhaps use that algo for each possible move location? The top answer mentioned it wasn't great for area-of-effect and group fights - so maybe requires more tweaking? Please, if you mention a graph/tree, let me know basically how to use it. E.g. Node means ability, level corresponds to damage, then search for the deepest node.

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  • Are there any concerns with using a static read-only unit of work so that it behaves like a cache?

    - by Rowan Freeman
    Related question: How do I cache data that rarely changes? I'm making an ASP.NET MVC4 application. On every request the security details about the user will need to be checked with the area/controller/action that they are accessing to see if they are allowed to view it. The security information is stored in the database. For example: User Permission UserPermission Action ActionPermission A "Permission" is a token that is applied to an MVC action to indicate that the token is required in order to access the action. Once a user is given the permission (via the UserPermission table) then they have the token and can therefore access the action. I've been looking in to how to cache this data (since it rarely changes) so that I'm only querying in-memory data and not hitting a database (which is a considerable performance hit at the moment). I've tried storing things in lists, using a caching provider but I either run in to problems or performance doesn't improve. One problem that I constantly run in to is that I'm using lazy loading and dynamic proxies with EntityFramework. This means that even if I ToList() everything and store them somewhere static, the relationships are never populated. For example, User.Permissions is an ICollection but it's always null. I don't want to Include() everything because I'm trying to keep things simple and generic (and easy to modify). One thing I know is that an EntityFramework DbContext is a unit of work that acts with 1st-level caching. That is, for the duration of the unit of work, everything that is accessed is cached in memory. I want to create a read-only DbContext that will exist indefinitely and will only be used to read about permission data. Upon testing this it worked perfectly; my page load times went from 200ms+ to 20ms. I can easily force the data to refresh at certain intervals or simply leave it to refresh when the application pool is recycled. Basically it will behave like a cache. Note that the rest of the application will interact with other contexts that exist per request as normal. Is there any disadvantage to this approach? Could I be doing something different?

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  • Which programming language to get into?

    - by user602479
    I'm ending my third term in a few weeks so I have some spare time coming up. I'd like to spend it seriously digging into programming. My problem: I'm not sure which language to begin with. Just to be clear, I don't want to start a language-y-compared-to-language-z discussion. There are a some other issues that play a major role. In my 5th term I'm going to be participating in a major practical course which will include either Java or C programming. It will take a lot of time and energy, as I found out while talking to a few students who passed the final exams (only 15% pass on their first try). Which practical course I will take is randomly decided. My skills so far are the absolute basics of Java and C programming. I know the different data types and how to handle them, objects, pointers, thread programming, etc. All of that is on a very low level, though. My question now is, what language should I start seriously practicing? Java: I did my first GUIs with this language. I'm familiar with Eclipse but I need a project to work on (which I don't have) to really keep me pushing. Besides that, I don't think it would help me if I have to do C in a year. C: As with Java, I can't think of a personal project to keep me working and keep me interested in programming. If I get assigned to Java in a year, this wouldn't give me any advantages either, would it? (No objects, etc.) Objective-C: I recently came up with this idea. I have a Mac; I'm not really familiar with Xcode but I have one or two personal projects I'd like to work on. Further, I would be working with objects (as in Java) and C language constructs which would both be great for this practical course in a year. What do you think I should begin with? Should I just stick to Java and hope for the best, force myself through C or start (nearly) completely from the beginning with Objective C? Maybe you folks could give me some good advice that would stop me from switching from one language to the next?

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  • Jitter during wall collisions with Bullet Physics: contact/penetration tolerance?

    - by Niriel
    I use the bullet physics engine through Panda3d. My scene is still very simple, think 'Wolfenstein3d': tile-based, walls are solid cubes. I expect walls to block the player, and I expect the player to slide along the walls in case of non-normal incidence. What I get is what I expect, with one difference: there is some jitter. If I try to force myself into the wall, then I see the frames blinking quickly between two positions. These differ by about 0.04 units of distance, which corresponds to 4 cm in my game. I noticed a 4 cm elsewhere: the bottom of my player capsule is 4 cm below ground, when at rest. Does that mean that there is somewhere in the Bullet engine a default 0.04-units-long tolerance to differentiate contact from collision? If so, what should I do ? Should I change the scale of my game so that these 0.04 units correspond to 0.4 cm, making the jitter ten times smaller? Or can I ask bullet to change its tolerance to a smaller value? Edit This is the jitter I get: 6.155 - 6.118 = 0.036 LPoint3f(0, 6.11694, 0.835) LPoint3f(0, 6.15499, 0.835) LPoint3f(0, 6.11802, 0.835) LPoint3f(0, 6.15545, 0.835) LPoint3f(0, 6.11817, 0.835) LPoint3f(0, 6.15726, 0.835) LPoint3f(0, 6.11876, 0.835) LPoint3f(0, 6.15911, 0.835) LPoint3f(0, 6.11937, 0.835) I found a setMargin method. I set it to 5 mm both on the BoxShape for the walls and on the Capsule shape for the player. It still jitters by about 35 mm as illustrated by this log (11.117 - 11.082 = 0.035): LPoint3f(0, 11.0821, 0.905) LPoint3f(0, 11.1169, 0.905) LPoint3f(0, 11.082, 0.905) LPoint3f(0, 11.117, 0.905) LPoint3f(0, 11.082, 0.905) LPoint3f(0, 11.117, 0.905) LPoint3f(0, 11.0821, 0.905) LPoint3f(0, 11.1175, 0.905) LPoint3f(0, 11.0822, 0.905) LPoint3f(0, 11.1178, 0.905) LPoint3f(0, 11.0823, 0.905) LPoint3f(0, 11.1183, 0.905) The margin on the capsule did change my penetration with the floor though, I'm a bit higher (0.905 instead of 0.835). However, it did not change anything when colliding with the walls. How can I make the collisions against the walls less jittery? Edit, the day after: After more investigation, it appears that dynamic objects behave well. My problem comes from the btKinematicCharacterController that I use for moving my character; that stuff is totally bugged, according to the whole Internet :/.

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  • I need help installing Ubuntu 11.10 to multi-drive system

    - by CookyMonzta
    I have a machine with 3 hard drives; the primary, which is 750GB (drive 0), and 2 others, each of which is 640GB (drives 1 and 2). On the last screen before the actual installation begins, this is how my hard drive configuration looks: /dev/sda [DISK0, 750GB] /dev/sda1 ntfs 104MB [Win7 System Reserved] /dev/sda2 ntfs 499,997MB [Windows 7 Pro] free space 250,052MB [This space intended for Windows 8] /dev/sdb [DISK1, 640GB] /dev/sdb1 ntfs 400,085MB [Windows XP Pro] free space 240,049MB [This space intended for Ubuntu] /dev/sdc [DISK2, 640GB] [This drive intended for various backups] free space 160,033MB /dev/sdc5 ntfs 480,101MB [Acronis Secure Zone] As you can see, I have 3 drives, all SATA. I have Win7 on my first drive (0), WinXP on my second drive (1) and a secure zone for daily backups on my third drive (2). I want to put Ubuntu 11.10 Oneiric Ocelot on the drive that also has XP. I've already used 400GB for XP and I have 240GB remaining, for which, my intention was to create a 4GB swap file and use the rest for Ubuntu itself. This is what my second hard drive looked like, for my intended setup before installation: /dev/sdb /dev/sdb5 swap 4,095MB [Linux swap] /dev/sdb6 ext4 235,951MB [Ubuntu 11.10] Needless to say, this is only the second time I have attempted to install Linux. I managed to get 7.10 Gutsy Gibbon working on an old machine. I have two problems with this installation: Ubuntu asks for a location to install the boot loader (i.e., "Device for Boot Loader Installation"). I already have a boot loader; namely, Acronis OS Selector (from Acronis Disk Director 11). So I decided to put the Ubuntu boot loader in /dev/sdb6 (where I intend to install Ubuntu), to keep it from interfering with my Acronis OS Selector. Once I hit "Install now", I ended up with the following error: "No root file system is defined. Please correct this from the partitioning menu." What am I missing? Did I attempt to put the boot loader in the wrong place? I assume I did, because as I am writing this entry, I am looking at LinuxIdentity.com's Ubuntu 11.04 Natty Narwhal magazine, and I see a screenshot (Figure 7 on Page 13) that implies that the boot loader can be installed anywhere, including the first hard drive (in the MBR, which would obviously force me to reinstall the Acronis OS Selector) or even on a floppy. But why do I get an undefined root file system error? I thought /dev/sdb6 was the root file. Obviously I'm missing something in the installation procedure. Should I try installing it in Windows using the WUBI Installer? I assume that, if I attempt to install Ubuntu from WinXP (on the second drive), it will automatically install Ubuntu on the empty partition alongside XP. But will I have the option of creating a swap partition? And what if the WUBI Installer searches all of my drives and decides to install Ubuntu on my first drive's empty partition (which I have left empty for Win8 upon its release)?

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  • Unable to find good parameters for behavior of a puck in Farseer

    - by Krumelur
    EDIT: I have tried all kinds of variations now. The last one was to adjust the linear velocity in each step: newVel = oldVel * 0.9f - all of this including your proposals kind of work, however in the end if the velocity is little enough, the puck sticks to the wall and slides either vertically or horizontally. I can't get rid of this behavior. I want it to bounce, no matter how slow it is. Retitution is 1 for all objects, Friction is 0 for all. There is no gravity. What am I possibly doing wrong? In my battle to learn and understand Farseer I'm trying to setup a simple Air Hockey like table with a puck on it. The table's border body is made up from: Vertices aBorders = new Vertices( 4 ); aBorders.Add( new Vector2( -fHalfWidth, fHalfHeight ) ); aBorders.Add( new Vector2( fHalfWidth, fHalfHeight ) ); aBorders.Add( new Vector2( fHalfWidth, -fHalfHeight ) ); aBorders.Add( new Vector2( -fHalfWidth, -fHalfHeight ) ); FixtureFactory.AttachLoopShape( aBorders, this ); this.CollisionCategories = Category.All; this.CollidesWith = Category.All; this.Position = Vector2.Zero; this.Restitution = 1f; this.Friction = 0f; The puck body is defined with: FixtureFactory.AttachCircle( DIAMETER_PHYSIC_UNITS / 2f, 0.5f, this ); this.Restitution = 0.1f; this.Friction = 0.5f; this.BodyType = FarseerPhysics.Dynamics.BodyType.Dynamic; this.LinearDamping = 0.5f; this.Mass = 0.2f; I'm applying a linear force to the puck: this.oPuck.ApplyLinearImpulse( new Vector2( 1f, 1f ) ); The problem is that the puck and the walls appear to be sticky. This means that the puck's velocity drops to zero to quickly below a certain velocity. The puck gets reflected by the walls a couple of times and then just sticks to the left wall and continues sliding downwards the left wall. This looks very unrealistic. What I'm really looking for is that a puck-wall-collision does slow down the puck only a tiny little bit. After tweaking all values left and right I was wondering if I'm doing something wrong. Maybe some expert can comment on the parameters?

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  • New computer hangs on shutdown/reboot, how to troubleshoot?

    - by Torben Gundtofte-Bruun
    My system is working perfectly but it freezes during shutdown/reboot/suspend/hibernate: All windows and the menu bar disappear but the desktop wallpaper remains. It doesn't even show the shutdown screen (the one with the animated dots) where I could hit ESC and watch the shutdown console text. The system is brand-new and fully updated using Update Manager. How can I determine what is causing the freeze? Is there a log I can investigate? How can I fix this? I see no obvious cause of the freeze. The only USB attachment is a mouse/keyboard; I don't have any external storage attached; and I don't have any programs running (the machine freezes even when doing shutdown right from the login screen). What I've tried so far: Based on other questions (this, this, and this) that suggest some ACPI settings, I've tried sudo shutdown -h now to see whether the shutdown console text display offers any hints, but the system doesn't even get that far - it still freezes while the screen shown the desktop background image, without any toolbars. Only sudo shutdown --force works, but that's not a solution. Editing the grub menu to add acpi=off to the kernel didn't help. I guess there's not much point in trying the other (lesser) ACPI suggestions? Adding noapic to the grub entry had no discernible effect. Adding nolapic instead did something (I had removed the quiet option) - the system managed to continue further with the shutdown, right until the line Checking for running unattended-upgrades: which were the last characters on the screen. I've also checked the system BIOS, especially regarding power options, but didn't see anything out of the ordinary. Switching the BIOS standby setting from S3 to S1 didn't help. The standby setting can't be disabled, and there are no other ACPI-related settings AFAIK. BIOS reset didn't help. Not surprised; hadn't changed anything. I tried going to a virtual console (CtrlAltF1) as suggested by djeikyb and from there did a shutdown -h now and it froze there too, after this console output. I didn't try killing processes one at a time because I'm still too newbie to figure out how to do that. Booting with kernel 2.6.35.22 rather than 2.6.35.25 didn't help. Disabling the Nvidia drivers didn't help. Booting from Live CD (USB stick in fact) didn't help; it freezes the same way. Booting from Live CD, with acpi=off noapic nolapic didn't help either. Neither did just nolapic. So evidently this is not some custom setting in my install, but some sort of basic issue. MemTest competed in 1 hour without errors.

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  • Java Cloud Service for developers

    - by JuergenKress
    The advent of cloud computing has reinvented application development for many companies. “That’s the beauty of the cloud,” says Cameron Purdy, vice president of development, Oracle. “It dramatically improves developer productivity because they can do what they do best without having to manage complex development, testing, staging, and production environments.” The key is to find a platform that doesn’t impose proprietary restrictions or force developers to learn new tools. For example, Oracle Java Cloud Service is an enterprise-grade platform as a service for building and deploying Java EE, Oracle WebLogic Server, and Oracle Application Development Framework (Oracle ADF) applications. “It’s designed to be flexible and easy to use,” says Purdy. “And it is also a standards-based solution -it’s not proprietary and there is no cloud lock-in. Developers get instant access to an enterprise-grade environment for a simple, monthly subscription.” Oracle Java Cloud Service instances are created with just a few clicks, so businesses can create a rich application development environment within minutes. Running on Oracle WebLogic Server and Oracle Exalogic, the underlying infrastructure also leverages Oracle Fusion Middleware’s integration with common services. For example, instances come integrated and preconfigured with optimized Oracle Database and Oracle Identity Management configurations. Based on Oracle Enterprise Manager, the Oracle Java Cloud Service console lets customers easily manage and monitor their Oracle Java Cloud Service instances. The open nature of the Oracle Java Cloud Service lets developers integrate through Web services such as SOAP and REST APIs, as well as use their favorite developer tools, whether they are out-of-the-box tools such as Maven and Ant or the productivity features built into Oracle JDeveloper, Oracle Enterprise Pack for Eclipse, or NetBeans IDE. The service allows for the seamless movement of applications between on-premise Oracle WebLogic Server domains and instances of Oracle Java Cloud Service within Oracle Cloud. This approach allows flexibility to mix and match the use of on-premise environments with cloud instances for development, test, and production environments. Visit to learn more and watch videos about Oracle Java Cloud Service. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: java,cloud,oracle cloud,java cloud,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Turn-Based RPG Battle Instance Layout For Larger Groups

    - by SoulBeaver
    What a title, eh? I'm currently designing a videogame; a turn-based RPG like Final Fantasy (because everybody knows Final Fantasy). It's a 2D sprite game. These are my ideas for combat: -The player has a group of 15 members (main character included) -During battle, five of the group are designated as active, and appear in the battle. -These five may be switched out at leisure, or when one of the five die. -At any time, the Waiting members can cast buffs, be healed by the active members, or perform special attacks. -Battles should contain 10+ monsters at least. I'm aiming for 20, but I'm not sure if that's possible yet. -Battles should feel larger than normal due to the interaction of Waiting members, active members and the increased amount of monsters per battle. -The player has two rows in which to put the Active members: front and back. -Depending on the implementation, I might allow comboing of player attacks and skills. These are just design ideas, so beware! I have not been able to test this out yet- I have no idea yet if any of these ideas bunched together will make for a compelling game. What sounds good on paper doesn't necessarily have to be good in practice! What I'm asking now is how to create the layout for this. My starting point are the battles in Final Fantasy VI, with up to 5-6 monsters on the left and the characters on the right- monsters on both sides if it's a pincer attack. However, this view would not work feasible with my goal of 20 monsters and 5 characters. All the monsters on the left would appear cluttered unless I scale them far far back. If I create a pincer-like map, then there would be no real pincer-attack possible. If I space the monsters out I force the player to scroll the screen- a game mechanic I've come across and not enjoyed imho. My question is: does anybody have any layouts or guides for designing battle maps in turn-based RPGs, especially with a larger number of enemies taken into consideration? How should it look? I am not asking for specific combat mechanics, just the layout for the moment.

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  • Is there a usage count for packages or programs?

    - by math
    Motivation: I want to remove applications I do not use to speed up my package processing tasks like dist upgrades, regular updates, but also for saving disk space and other reasons. I know this is a complex topic so first I will ask my question and second I will give some answers I already found out. Question: How do I find out which package I did not used at all? For example I always use the VLC so I could remove totem package. (Which I could have been used some day, yes.) Of course package dependencies could force me to have programs installed which I will never use. Notes: Find the packages which consume much space via synaptic: Select "Status" in lower left, select "Installed" in upper left, sort column on "size" in upper right. Then you can decide which big packages you really need. Use aptitude autoremove Use ubuntu-tweak's Janitor for removing old kernel packages, old configs, apt-cache entries, etc. Manually search for applications for a given task that you usually solve with your standard app. E.g. Movie player, Music player, Office program, Browser etc. (BTW: this is what I want to be helped with my question) When removing packages I always favour "apt-get purge" over "aptitude remove --purge" as aptitude often will also remove essential packages due to package dependencies. E.g. when removing "evolution" (as I use thunderbird) aptitude wants to remove also "ubuntu-desktop" and 756 other packages as well, while apt-get just removes evolution and its helping pacakges like evolution-common. Ubuntu lense gives me most recent used applications which are candidates for keeping :) Employ deborphan as I read in this related answer: How do I clean up my harddrive? I should certainly keep essential packages: Keep only essential packages This question is pretty much a duplicate of How to see what installed packages I have never used for cleaning purposes but covering only few aspects. However one answer suggests to use a program called unusedpkg but the link seems down. There is also a program called Kleen http://code.google.com/p/kleen/ but it won't compile in 11.10. However I hacked it to compile but the results are unusable, as for example the g++ package was marked as not used for 203, but actually I used it seconds ago for compiling Kleen itself ;) So don't use this tool. On http://wiki.debian.org/DebianPackageInformation I read the the package popularity-contest will produce log files with usage statistics. Unfortunately I didn't enabled the popularity contest so I can't find this log file.

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  • SharePoint 2010 HierarchicalConfig Caching Problem

    - by Damon
    We've started using the Application Foundations for SharePoint 2010 in some of our projects at work, and I came across a nasty issue with the hierarchical configuration settings.  I have some settings that I am storing at the Farm level, and as I was testing my code it seemed like the settings were not being saved - at least that is what it appeared was the case at first.  However, I happened to reset IIS and the settings suddenly appeared.  Immediately, I figured that it must be a caching issue and dug into the code base.  I found that there was a 10 second caching mechanism in the SPFarmPropertyBag and the SPWebAppPropertyBag classes.  So I ran another test where I waited 10 seconds to make sure that enough time had passed to force the caching mechanism to reset the data.  After 10 minutes the cache had still not cleared.  After digging a bit further, I found a double lock check that looked a bit off in the GetSettingsStore() method of the SPFarmPropertyBag class: if (_settingStore == null || (DateTime.Now.Subtract(lastLoad).TotalSeconds) > cacheInterval)) { //Need to exist so don't deadlock. rrLock.EnterWriteLock(); try { //make sure first another thread didn't already load... if (_settingStore == null) { _settingStore = WebAppSettingStore.Load(this.webApplication); lastLoad = DateTime.Now; } } finally { rrLock.ExitWriteLock(); } } What ends up happening here is the outer check determines if the _settingStore is null or the cache has expired, but the inner check is just checking if the _settingStore is null (which is never the case after the first time it's been loaded).  Ergo, the cached settings are never reset.  The fix is really easy, just add the cache checking back into the inner if statement. //make sure first another thread didn't already load... if (_settingStore == null || (DateTime.Now.Subtract(lastLoad).TotalSeconds) > cacheInterval) { _settingStore = WebAppSettingStore.Load(this.webApplication); lastLoad = DateTime.Now; } And then it starts working just fine. as long as you wait at least 10 seconds for the cache to clear.

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  • Oracle Open World - the technologist's fall classic

    - by user581320
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Well its September and the calendar is charging towards fall. I realized today that another summer had passed as the first rain in months fell here in northern California redwood country. If its fall that means that Oracle Open World is right around the corner and that tens of thousands of technology professionals will soon converge on San Francisco to fill every hotel and every corner of their minds. As in years past, team UPK will be there in force to answer questions, demo and discuss all things UPK. On Thursday, October 4, from 12:45pm to 1:45pm I along with several of my UPK teammates will be manning the User Productivity Kit Panel - Best Practices to Manage and Deploy Content. This session is an interactive session intended as an opportunity to get your UPK questions answered. To get things started we will answer some questions submitted in advance. If you have any questions or subject areas you’d like addressed during the session, let me know here in the blog and then come to the session and we’ll do our best to answer your questions.  Peter Maravelias UPK Product Management

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  • How to cleanly add after-the-fact commits from the same feature into git tree

    - by Dennis
    I am one of two developers on a system. I make most of the commits at this time period. My current git workflow is as such: there is master branch only (no develop/release) I make a new branch when I want to do a feature, do lots of commits, and then when I'm done, I merge that branch back into master, and usually push it to remote. ...except, I am usually not done. I often come back to alter one thing or another and every time I think it is done, but it can be 3-4 commits before I am really done and move onto something else. Problem The problem I have now is that .. my feature branch tree is merged and pushed into master and remote master, and then I realize that I am not really done with that feature, as in I have finishing touches I want to add, where finishing touches may be cosmetic only, or may be significant, but they still belong to that one feature I just worked on. What I do now Currently, when I have extra after-the-fact commits like this, I solve this problem by rolling back my merge, and re-merging my feature branch into master with my new commits, and I do that so that git tree looks clean. One clean feature branch branched out of master and merged back into it. I then push --force my changes to origin, since my origin doesn't see much traffic at the moment, so I can almost count that things will be safe, or I can even talk to other dev if I have to coordinate. But I know it is not a good way to do this in general, as it rewrites what others may have already pulled, causing potential issues. And it did happen even with my dev, where git had to do an extra weird merge when our trees diverged. Other ways to solve this which I deem to be not so great Next best way is to just make those extra commits to the master branch directly, be it fast-forward merge, or not. It doesn't make the tree look as pretty as in my current way I'm solving this, but then it's not rewriting history. Yet another way is to wait. Maybe wait 24 hours and not push things to origin. That way I can rewrite things as I see fit. The con of this approach is time wasted waiting, when people may be waiting for a fix now. Yet another way is to make a "new" feature branch every time I realize I need to fix something extra. I may end up with things like feature-branch feature-branch-html-fix, feature-branch-checkbox-fix, and so on, kind of polluting the git tree somewhat. Is there a way to manage what I am trying to do without the drawbacks I described? I'm going for clean-looking history here, but maybe I need to drop this goal, if technically it is not a possibility.

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  • Forced to be trained [closed]

    - by steeb
    is it OK to force employees to take a training in order to make them sign a contract to stay in the job for X years? Here I'm the only developer in the company and before this job I've developed in VB6, VB.Net and others. There are others technicians here but they query the database server to make reports and make little programs but do not spend all day in programming. I was hired here to manage some legacy data to be migrated to a new system and I used my experience to accomplish the task. I also have made some utilities and other developments. Since we went live with the new system I've been developing a lot of side programs, add-ons and changed the source code of it and basically I've been learning from it since then and became some sort of jack of all trades when some feature needs to be changed or corrected. I have one and a half year in this company but during the last 8 months I've been entirely programming in the system. There have been times when even the implementers ask me how I accomplish certain things. The issue here is that the company has come and told me and other co-workers (which do not program in the system but know basic programming and databases) to have a basic training to program for the new system's platform and when we finish it we will sign a contract to stay in the company for an unspecified time. They have offered also an unspecified better salary. I'm feeling very suspicious cause I know the basics of system and I don't understand why I have to take it, being known by everybody all developments I've made. I gathered with my boss and told him that I should not take that course because I feel that I can learn more with all the daily requirements I've been asked and they should save that money. But he responded me that I have to take it and sign after that. I think they want me to be with them for a long time, and I'd like to, but my opinion is that I would like to stay in the company because I feel comfortable in all laboral aspects (including salary) but not because I signed a contract forced to do more tasks and forced to say no if I have others and better job offers. What advice can you give me in this kind of situation?

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  • rotating an object on an arc

    - by gardian06
    I am trying to get a turret to rotate on an arc, and have hit a wall. I have 8 possible starting orientations for the turrets, and want them to rotate on a 90 degree arc. I currently take the starting rotation of the turret, and then from that derive the positive, and negative boundary of the arc. because of engine restrictions (Unity) I have to do all of my tests against a value which is between [0,360], and due to numerical precision issues I can not test against specific values. I would like to write a general test without having to go in, and jury rig cases //my current test is: // member variables public float negBound; public float posBound; // found in Start() function (called immediately after construction) // eulerAngles.y is the the degree measure of the starting y rotation negBound = transform.eulerAngles.y-45; posBound = transform.eulerAngles.y+45; // insure that values are within bounds if(negBound<0){ negBound+=360; }else if(posBound>360){ posBound-=360; } // called from Update() when target not in firing line void Rotate(){ // controlls what direction if(transform.eulerAngles.y>posBound){ dir = -1; } else if(transform.eulerAngles.y < negBound){ dir = 1; } // rotate object } follows is a table of values for my different cases (please excuse my force formatting) read as base is the starting rotation of the turret, neg is the negative boundry, pos is the positive boundry, range is the acceptable range of values, and works is if it performs as expected with the current code. |base-|-neg-|-pos--|----------range-----------|-works-| |---0---|-315-|--45--|-315-0,0-45----------|----------| |--45--|---0---|--90--|-0-45,54-90----------|----x----| |-135-|---90--|-180-|-90-135,135-180---|----x----| |-180-|--135-|-225-|-135-180,180-225-|----x----| |-225-|--180-|-270-|-180-225,225-270-|----x----| |-270-|--225-|-315-|-225-270,270-315-|----------| |-315-|--270-|---0---|--270-315,315-0---|----------| I will need to do all tests from derived, or stored values, but can not figure out how to get all of my cases to work simultaneously. //I attempted to concatenate the 2 tests: if((transform.eulerAngles.y>posBound)&&(transform.eulerAngles.y < negBound)){ dir *= -1; } this caused only the first case to be successful // I attempted to store a opposite value, and do a void Rotate(){ // controlls what direction if((transform.eulerAngles.y > posBound)&&(transform.eulerAngles.y<oposite)){ dir = -1; } else if((transform.eulerAngles.y < negBound)&&(transform.eulerAngles.y>oposite)){ dir = 1; } // rotate object } this causes the opposite situation as indicated on the table. What am I missing here?

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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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