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• ??????????

  - by Allen Gao

  ???????RAC??????????????????10gR2?11gR1.??????????????CRS???????1.ocssd : ???????????(Node Monitoring)????(Group Management),??CRS????????????????????????,????????????(network heartbeat)?????(disk heartbeat)???,?????????????????????,????????????,??????????????????,?????node kill escalation(???11gR1????????),??????????????????????????(reboot time,???3?)????????:ocssd.bin??????????????????????????,??????????????????????????????,misscount(???30?,??????????????600?),????????????,???????????????????,?????????????2???,??????,??????????????,?????????????????????:ocssd.bin?????????????(Voting File)??????????,?????????????????????????????,disk timeou(???200?),?????????????????????,CRS???[N/2]+1????????,??N??????,??????2.oclsomon:????????ocssd????,????ocssd.bin??????,???????3.oprocd:??????Linux?Unix??,????????????????????????????????,?????????:????????????init.cssd?????????????????????????1.??????2.<crs???>/log/<????>/cssd/ocssd.log3.oprocd.log(/etc/oracle/oprocd/*.log.* ? /var/opt/oracle/oprocd/*.log.*)4.<crs???>/log/<????>/cssd/oclsomon/oclsomon.log5. Oracle OSWatcher ????????????????????1.?ocssd???????????ocssd.log???????,????????????????????????????????,???????,OSW??(traceroute???),???????(cluster interconnect)??????,?????????[ CSSD]2012-03-02 23:56:18.749 [3086] >WARNING: clssnmPollingThread: node <node_name> at 50% heartbeat fatal, eviction in 14.494 seconds[ CSSD]2012-03-02 23:56:25.749 [3086] >WARNING: clssnmPollingThread: node <node_name> at 75% heartbeat fatal, eviction in 7.494 seconds[ CSSD]2012-03-02 23:56:32.749 [3086] >WARNING: clssnmPollingThread: node <node_name>at 90% heartbeat fatal, eviction in 0.494 seconds[CSSD]2012-03-02 23:56:33.243 [3086] >TRACE:   clssnmPollingThread: Eviction started for node <node_name>, flags 0x040d, state 3, wt4c 0[CSSD]2012-03-02 23:56:33.243 [3086] >TRACE:   clssnmDiscHelper: <node_name>, node(4) connection failed, con (1128a5530), probe(0)[CSSD]2012-03-02 23:56:33.243 [3086] >TRACE:   clssnmDiscHelper: node 4 clean up, con (1128a5530), init state 5, cur state 5[CSSD]2012-03-02 23:56:33.243 [3600] >TRACE:   clssnmDoSyncUpdate: Initiating sync 196446491[CSSD]2012-03-02 23:56:33.243 [3600] >TRACE:   clssnmDoSyncUpdate: diskTimeout set to (27000)ms??:???????ocssd.log?????????????????????,?????????????????????ocssd.log???????,??????????????????????????????,OSWatcher??(iostat???),???i/o????????,?????????2010-08-13 18:34:37.423: [    CSSD][150477728]clssnmvDiskOpen: Opening /dev/sdb82010-08-13 18:34:37.423: [    CLSF][150477728]Opened hdl:0xf4336530 for dev:/dev/sdb8:2010-08-13 18:34:37.429: [   SKGFD][150477728]ERROR: -9(Error 27072, OS Error (Linux Error: 5: Input/output errorAdditional information: 4Additional information: 720913Additional information: -1))2010-08-13 18:34:37.429: [    CSSD][150477728](:CSSNM00060: )clssnmvReadBlocks: read failed at offset 17 of /dev/sdb82010-08-13 18:34:38.205: [    CSSD][4110736288](:CSSNM00058: )clssnmvDiskCheck: No I/O completions for 200880 ms for voting file /dev/sdb8)2010-08-13 18:34:38.206: [    CSSD][4110736288](:CSSNM00018: )clssnmvDiskCheck: Aborting, 0 of 1 configured voting disks available, need 12010-08-13 18:34:38.206: [    CSSD][4110736288]###################################2010-08-13 18:34:38.206: [    CSSD][4110736288]clssscExit: CSSD aborting from thread clssnmvDiskPingMonitorThread 2010-08-13 18:34:38.206: [    CSSD][4110736288]###################################2. ?oclsomon???????????oclsomon.log ?????,??????????ocssd????,??ocssd??????(RT)???,?????????????(?cpu)??,?????????????,OSW??(vmstat,top???),?????????3.?oprocd???????????oprocd?????????,?????????oprocd????? Dec 21 16:15:30.369857 | LASTGASP | AlarmHandler:  timeout(2312 msec) exceeds interval(1000 msec)+margin(500 msec).   Rebooting NOW.??oprocd?????????????????????,?????ntp(?????????),??diagwait=13 ????????,??,?????????????,??????CRS,???????????????,??????????????oprocd????,??,?????OSWatcher??(vmstat,top???),??????????????????????????????,????????????????? ???????,??????MOS ???Note 265769.1 :Troubleshooting 10g and 11.1 Clusterware RebootsNote 1050693.1 :Troubleshooting 11.2 Clusterware Node Evictions (Reboots)

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• Value Chain Planning in Las Vegas

  - by Paul Homchick

  Several Oracle Value Chain Planning experts will be presenting at the Mandalay Bay Convention Center in Las Vegas, for Collaborate 2010- April 18th- 22nd, 2010. We have five sessions as follows: Monday, April 19, 1:15 pm - 2:15 pm, Breakers H, Roger Goossens VCP Vice President Leveraging Oracle Value Chain Planning for Your Planning Business Transformation Monday, April 19th, 2010- 1.15 pm-2.15 pm, Breakers D, Rich Caballero, CRM Vice President Delivering Superior Customer Service with Oracle's Siebel Service Applications Wednesday, April 21, 2:15 pm - 3:15 pm, Mandalay Bay Ballroom A, Roger Goossens VCP Vice President Value Chain Planning for JD Edwards EnterpriseOne We will also be in the demogrounds, so stop by to see the latest VCP innovations from Oracle and talk to our experts.

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• Oracle Enterprise Data Quality: Ever Integration-ready

  - by Mala Narasimharajan

  It is closing in on a year now since Oracle’s acquisition of Datanomic, and the addition of Oracle Enterprise Data Quality (EDQ) to the Oracle software family. The big move has caused some big shifts in emphasis and some very encouraging excitement from the field.  To give an illustration, combined with a shameless promotion of how EDQ can help to give quick insights into your data, I did a quick Phrase Profile of the subject field of emails to the Global EDQ mailing list since it was set up last September. The results revealed a very clear theme:   Integration, Integration, Integration! As well as the important Siebel and Oracle Data Integrator (ODI) integrations, we have been asked about integration with a huge variety of Oracle applications, including EBS, Peoplesoft, CRM on Demand, Fusion, DRM, Endeca, RightNow, and more - and we have not stood still! While it would not have been possible to develop specific pre-integrations with all of the above within a year, we have developed a package of feature-rich out-of-the-box web services and batch processes that can be plugged into any application or middleware technology with ease. And with Siebel, they work out of the box. Oracle Enterprise Data Quality version 9.0.4 includes the Customer Data Services (CDS) pack – a ready set of standard processes with standard interfaces, to provide integrated: Address verification and cleansing  Individual matching Organization matching The services can are suitable for either Batch or Real-Time processing, and are enabled for international data, with simple configuration options driving the set of locale-specific dictionaries that are used. For example, large dictionaries are provided to support international name transcription and variant matching, including highly specialized handling for Arabic, Japanese, Chinese and Korean data. In total across all locales, CDS includes well over a million dictionary entries.   Excerpt from EDQ’s CDS Individual Name Standardization Dictionary CDS has been developed to replace the OEM of Informatica Identity Resolution (IIR) for attached Data Quality on the Oracle price list, but does this in a way that creates a ‘best of both worlds’ situation for customers, who can harness not only the out-of-the-box functionality of pre-packaged matching and standardization services, but also the flexibility of OEDQ if they want to customize the interfaces or the process logic, without having to learn more than one product. From a competitive point of view, we believe this stands us in good stead against our key competitors, including Informatica, who have separate ‘Identity Resolution’ and general DQ products, and IBM, who provide limited out-of-the-box capabilities (with a steep learning curve) in both their QualityStage data quality and Initiate matching products. Here is a brief guide to the main services provided in the pack: Address Verification and Standardization EDQ’s CDS Address Cleaning Process The Address Verification and Standardization service uses EDQ Address Verification (an OEM of Loqate software) to verify and clean addresses in either real-time or batch. The Address Verification processor is wrapped in an EDQ process – this adds significant capabilities over calling the underlying Address Verification API directly, specifically: Country-specific thresholds to determine when to accept the verification result (and therefore to change the input address) based on the confidence level of the API Optimization of address verification by pre-standardizing data where required Formatting of output addresses into the input address fields normally used by applications Adding descriptions of the address verification and geocoding return codes The process can then be used to provide real-time and batch address cleansing in any application; such as a simple web page calling address cleaning and geocoding as part of a check on individual data.     Duplicate Prevention Unlike Informatica Identity Resolution (IIR), EDQ uses stateless services for duplicate prevention to avoid issues caused by complex replication and synchronization of large volume customer data. When a record is added or updated in an application, the EDQ Cluster Key Generation service is called, and returns a number of key values. These are used to select other records (‘candidates’) that may match in the application data (which has been pre-seeded with keys using the same service). The ‘driving record’ (the new or updated record) is then presented along with all selected candidates to the EDQ Matching Service, which decides which of the candidates are a good match with the driving record, and scores them according to the strength of match. In this model, complex multi-locale EDQ techniques can be used to generate the keys and ensure that the right balance between performance and matching effectiveness is maintained, while ensuring that the application retains control of data integrity and transactional commits. The process is explained below: EDQ Duplicate Prevention Architecture Note that where the integration is with a hub, there may be an additional call to the Cluster Key Generation service if the master record has changed due to merges with other records (and therefore needs to have new key values generated before commit). Batch Matching In order to allow customers to use different match rules in batch to real-time, separate matching templates are provided for batch matching. For example, some customers want to minimize intervention in key user flows (such as adding new customers) in front end applications, but to conduct a more exhaustive match on a regular basis in the back office. The batch matching jobs are also used when migrating data between systems, and in this case normally a more precise (and automated) type of matching is required, in order to minimize the review work performed by Data Stewards.  In batch matching, data is captured into EDQ using its standard interfaces, and records are standardized, clustered and matched in an EDQ job before matches are written out. As with all EDQ jobs, batch matching may be called from Oracle Data Integrator (ODI) if required. When working with Siebel CRM (or master data in Siebel UCM), Siebel’s Data Quality Manager is used to instigate batch jobs, and a shared staging database is used to write records for matching and to consume match results. The CDS batch matching processes automatically adjust to Siebel’s ‘Full Match’ (match all records against each other) and ‘Incremental Match’ (match a subset of records against all of their selected candidates) modes. The Future The Customer Data Services Pack is an important part of the Oracle strategy for EDQ, offering a clear path to making Data Quality Assurance an integral part of enterprise applications, and providing a strong value proposition for adopting EDQ. We are planning various additions and improvements, including: An out-of-the-box Data Quality Dashboard Even more comprehensive international data handling Address search (suggesting multiple results) Integrated address matching The EDQ Customer Data Services Pack is part of the Enterprise Data Quality Media Pack, available for download at http://www.oracle.com/technetwork/middleware/oedq/downloads/index.html.

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• List of Microsoft training kits (2012)

  - by DigiMortal

  Some years ago I published list of Microsoft training kits for developers. Now it’s time to make a little refresh and list current training kits available. Feel free to refer additional training kits in comments. Sharepoint 2010 Developer Training Kit SharePoint 2010 and Windows Phone 7 Training Kit SharePoint and Windows Azure Development Kit Visual Studio 2010 and .NET Framework 4 Training Kit (December 2011) SQL Server 2012 Developer Training Kit SQL Server 2008 R2 Update for Developers Training Kit (May 2011 Update) SharePoint and Silverlight Training Kit Windows Phone 7 Training Kit for Developers - RTM Refresh Windows Phone 7.5 Training Kit Silverlight 4 Training Web Camps Training Kit Identity Developer Training Kit Internet Explorer 10 Training Kit Visual Studio LightSwitch Training Kit Office 2010 Developer Training Kit - June 2011 Office 365 Developer Training Kit - June 2011 Update Dynamics CRM 2011 Developer Training Kit PHP on Windows and SQL Server Training Kit (March 2011 Update) Windows Server AppFabric Training Kit Windows Server 2008 R2 Developer Training Kit - July 2009

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• Not to miss! Today’s web seminar on content integration with Oracle Apps

  - by Lance Shaw

  Hello everyone.  The first web seminar in a three-part series kicks off later today, focused on the value of delivering and controlling the flow of content in the context of your most critical business applications.   If you are using Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne or Siebel CRM, we heartily recommend you investigate the value of centralizing the delivery of scanned images, forms, faxes and digital documents within those processes.  The improvements in efficiency and productivity can result in some impressive cost savings. One customer recently reported that they had realized an impressive ROI of 180% and that the investment in this new technology had paid for itself in a mere 6 months.  We hope you can spare some time today to join us at 1pm Eastern Time / 10am Pacific Time / 18:00 GMT. We think you will find it time well spent.   Click here to attend.  We look forward to seeing you there!

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• Accelerate your SOA with Data Integration - Live Webinar Tuesday!

  - by dain.hansen

  Need to put wind in your SOA sails? Organizations are turning more and more to Real-time data integration to complement their Service Oriented Architecture. The benefit? Lowering costs through consolidating legacy systems, reducing risk of bad data polluting their applications, and shortening the time to deliver new service offerings. Join us on Tuesday April 13th, 11AM PST for our live webinar on the value of combining SOA and Data Integration together. In this webcast you'll learn how to innovate across your applications swiftly and at a lower cost using Oracle Data Integration technologies: Oracle Data Integrator Enterprise Edition, Oracle GoldenGate, and Oracle Data Quality. You'll also hear: Best practices for building re-usable data services that are high performing and scalable across the enterprise How real-time data integration can maximize SOA returns while providing continuous availability for your mission critical applications Architectural approaches to speed service implementation and delivery times, with pre-integrations to CRM, ERP, BI, and other packaged applications Register now for this live webinar!

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• Salesforce.com s'attaque à Oracle avec Database.com, un service qui veut devenir « l'avenir des bases de données »

  Salesforce.com s'attaque à Oracle avec Database.com Une base de données 100 % hébergée qui veut révolutionner les SGBD Lors de sa conférence Dreamforce, qui se déroule actuellement à San Francisco, Salesforce.com, le plus célèbre éditeur de CRM en mode Cloud, vient de présenter un produit extrêmement ambitieux, qualifié par la société d'« avenir des bases de données ». Il s'agit de Database.com, le premier SGBD 100 % Cloud. La plate-forme veut supprimer les problématiques de l'optimisation et de la maintenance des bases de données et du matériel traditionnels. « Les bases de données Cloud représentent une opportunité majeure pour faciliter ...

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• Sortie de Microsoft Dynamics NAV 2009 R2, le nouvel ERP de Microsoft pour les PME propose un outil de visualisation très simple et innovant

  Microsoft Dynamics NAV 2009 R2 Le nouvel ERP de Microsoft pour les PME propose un outil de visualisation simple et innovant La gamme des solutions d'entreprise de Microsoft est très complète. Tout comme pour ses licences d'utilisation, il est très facile de s'y perdre. Mais l'avantage de cette gamme réside dans le fait qu'elle couvre nombre de besoins des enterprises. Sa gamme d'ERP (ou PGI pour Progiciel de gestion intégré) ne fait pas exception. Issu de la gamme Dynamics (qui compte également deux CRM), le dernier ERP de Microsoft Dynamics NAV 2009 R2 est la version qui vise les entreprises de 20 à 1...

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• Vouchers grátis para exames de implementação (SOA, E2.0, etc)

  - by pfolgado

  Gostaria de receber 'vouchers' grátis para os exames de Implementação? É fácil! Registe-se numa das Comunidades de Parceiros de EMEA. A maioria destas Comunidades oferecem aos seus membros 'vouchers' grátis para os exames dos produtos cobertos por essascomunidades. Por exemplo, os membros da Comunidade Parceiros de SOA podem obter 'vouchers' grátis para os exames de implementação de SOA e BPM. Para mais informação sobre as comunidades de Parceiros Oracle ver: Tópico Contacto Applications & Systems Management Javier Puerta Business Intelligence & Enterprise Performance Management Mike Hallett Communications Paul Thompson CRM On Demand Paul Thompson Enterprise 2.0 (previously "Content Management") Hans Blaas Exadata Javier Puerta Healthcare Paul Thompson Identity Management & Security Wolfgang Ehrenthaler Manufacturing, Retail, Distribution and Life Science (MRD/LS) Paul Thompson Public Sector Paul Thompson SOA / Integration Jürgen Kress

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• Is Email list "cleaning" a legitimate practice?

  - by user6964

  A client has provided us with an excel spreadsheet of around 10,000 email addresses, names and addresses. They were taken from a CRM used previously. I've been asked to "clean" up this database - such as check for invalid addresses - (email format, existing mailboxes etc). I've done a bit of Googling and came up with a few "Email List Cleaning Services". Here is one such company. Now my question is - does anyone have any experience with this kind of service, and is it a legitimate service? Alternatively, what are my options for "cleaning" this list? I ask as MailChimp, our preferred email marketing tool, will terminate account access if a certain percentage of emails bounce, (and I imagine similar e-shot services operate on the same basis), to comply with anti-spam regulations etc. This is a legitimate cause, although it may sound quite the contrary.

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• Embarking on a website redevelopment and all developers pushing to move to ASP.NET 4.0

  - by Sue

  Our company is going through a website redevelopment / retooling exercise and we are not quite sure which direction to take. We are told that the website was built in ASP classic and that we should be moving to ASP.NET 4.0. Some developers refuse to do any work in the ASP classic framework citing the advantages of ASP.NET 4.0-- stability, compilation, language support. We are generally happy with our website as is. There are some kinks in the backend involving forms and there is little integration between the CRM of the website and any content management system. Does the move from ASP classic to ASP.NET 4.0 give major advantages to the integration between how content is created, and delivered to our customers?

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• Data Import Resources for Release 17

  - by Pete

  With Release 17 you now have three ways to import data into CRM On Demand: The Import Assistant Oracle Data Loader On Demand, a new, Java-based, command-line utility with a programmable API Web Services We have created the Data Import Options Overview document to help you choose the method that works best for you. We have also created the Data Import Resources page as a single point of reference. It guides you to all resources related to these three import options. So if you're looking for the Data Import Options Overview document, the Data Loader Overview for Release 17, the Data Loader User Guide, or the Data Loader FAQ, here's where you find them: On our new Training and Support Center, under the Learn More tab, go to the What's New section and click Data Import Resources.

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• Oracle University Neue Kurse (Week 10)

  - by swalker

  In der letzten Woche wurden von Oracle University folgende neue Kurse (bzw. Versionen davon) veröffentlicht: Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Wenn Sie weitere Einzelheiten erfahren oder sich über Kurstermine informieren möchten, wenden Sie sich einfach an Ihr lokales Oracle University-Team in.

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• Oracle University Nuevos cursos (Week 10)

  - by swalker

  Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos.

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• BREAKING NEWS: Bunny Inc. becomes a Social Enterprise

  - by kellsey.ruppel(at)oracle.com

  Bunny what? Is your business adaptive, agile, innovative, productive… profitable? No? Wondering how to make it so?Social Enterprise is gaining ground as a global trend to accelerate business performance by better engaging employees, partners and customers.Starting with this post we are looking forward to stimulate an open conversation on the benefits, the stumbling blocks and the best practices of the Enterprise 2.0 journey… but with a bunny smile!Is Social Enterprise revolutionary or evolutionary? How does it impact traditional systems (such as ERP, CRM, BPM, Portals)? How do you measure it? How do you avoid major mistakes?We want to share our vision and to hear from you. Tell us what you did, what you are going to do and what you would never do with social and ... start looking for the invasion of the #e20bunnies at #webcenterJoin the discussion on LinkedIn! And follow the conversation on Twitter!Technorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, e20bunnies

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• BREAKING NEWS: Bunny Inc. becomes a Social Enterprise

  - by kellsey.ruppel(at)oracle.com

  Bunny what? Is your business adaptive, agile, innovative, productive… profitable? No? Wondering how to make it so?Social Enterprise is gaining ground as a global trend to accelerate business performance by better engaging employees, partners and customers.Starting with this post we are looking forward to stimulate an open conversation on the benefits, the stumbling blocks and the best practices of the Enterprise 2.0 journey… but with a bunny smile!Is Social Enterprise revolutionary or evolutionary? How does it impact traditional systems (such as ERP, CRM, BPM, Portals)? How do you measure it? How do you avoid major mistakes?We want to share our vision and to hear from you. Tell us what you did, what you are going to do and what you would never do with social and ... start looking for the invasion of the #e20bunnies at #webcenterJoin the discussion on LinkedIn! And follow the conversation on Twitter!

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• BREAKING NEWS: Bunny Inc. becomes a Social Enterprise

  - by kellsey.ruppel(at)oracle.com

  Bunny what? Is your business adaptive, agile, innovative, productive… profitable? No? Wondering how to make it so?Social Enterprise is gaining ground as a global trend to accelerate business performance by better engaging employees, partners and customers.Starting with this post we are looking forward to stimulate an open conversation on the benefits, the stumbling blocks and the best practices of the Enterprise 2.0 journey… but with a bunny smile!Is Social Enterprise revolutionary or evolutionary? How does it impact traditional systems (such as ERP, CRM, BPM, Portals)? How do you measure it? How do you avoid major mistakes?We want to share our vision and to hear from you. Tell us what you did, what you are going to do and what you would never do with social and ... start looking for the invasion of the #e20bunnies at #webcenterJoin the discussion on LinkedIn! And follow the conversation on Twitter!

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• Reaching the Pinnacle of Customer Experience : Customer Concepts WebTV #2

  - by Richard Lefebvre

  The challenge has never been greater – globalization increases consumer choice and quickly converts products into mere commodities. Leading companies understand that delivering exceptional customer experiences and building brand equity are vital for success. Please join us for an exclusive Web TV broadcast to hear how companies are enriching interactions differently with their customers to drive measurable business value. Our panel of experts including customers, industry thought leaders and Oracle executives will discuss how to refine the customer experience and build a digital experience to win new clients and maximise customer retention. Register now for this pan-European interactive Web TV show on Friday, July 6 at 10 a.m. BST / 11 a.m. CET. Watch and share the teaser video  REPLAY Fusion CRM Sales - Performance Management on demand: Watch and share the teaser video and replay.

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• Top Innovations for Sales Managers

  - by divya.malik

  Sales managers are always looking for ways to motivate their troops as well as make themselves more effective and productive. Here is a small X’mas present for those folks that are looking for some effective tips. Our friends at Selling Power magazine recently wrote an interesting blog post with top 10 best practices for sales managers. Here we go: Harness social media Strategically align marketing campaigns with sales efforts Establish a customer-centric sales process Realize ROI with CRM Embrace online collaboration Improve accuracy in sales forecasting and pipeline metrics Coach for sales success Leverage mobile technology Focus on sales enablement Improve sales performance and compensation management We have a complete suite of sales applications, to help increase sales revenues, sales productivity as well as to improve your sales execution. You can find more details here. For more details on the SellingPower blog post click here. Happy Holidays to you and your family.

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• Oracle University Nouveaux cours (Week 10)

  - by swalker

  Parmi les nouveautés d’Oracle Université de ce mois-ci, vous trouverez : Database RAC & Grid Infrastructure for Oracle Solaris System Administration (1 day) Oracle Database 11g: Performance Tuning (Training On Demand) Development Tools Oracle Database: Program with PL/SQL (Training On Demand) MySQL MySQL for Database Administrators (Training On Demand) Fusion Middleware Oracle SOA Suite 11g : Concepts de base (3 days) Oracle WebCenter Portal 11g: Build Portals With Spaces (3 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle BPM 11g Modeling (3 days) Business Intelligence & Datawarehousing Oracle BI 11g : Mise à niveau et nouvelles fonctionnalités (2 days) Oracle BI Applications 7.9.6: Implementation for Oracle EBS (4 days) Oracle BI Applications 7.9.6: Implementation for Siebel CRM (4 days) Oracle BI 11g R1: Build Repositories (Training on Demand) Fusion Applications Fusion Applications: Extend Applications with ADF (5 days) E-Business Suite R12.x Extend Oracle Applications: Building OA Framework Applications (Training On Demand) PeopleSoft PeopleSoft Integration Tools Rel 8.50 (Training On Demand) Contacter l’équipe locale d’Oracle University pour toute information et dates de cours.

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Compelling Reasons For Migrating to Oracle Database 11g

  - by margaret hamburger

  IDC's white paper Maximizing Your Investment in Oracle Application Software: The Case for Migrating to Oracle Database 11g  describes compelling business, operational, and technical reasons for Oracle application customers to upgrade or Oracle Database 11g. In researching this paper, IDC found that the upgrade process is smooth, the latest version offers key benefits over older versions, and the new features and procedures are easy to learn and well worth implementing. The paper highlights users of Oracle applications, such as Oracle's PeopleSoft Enterprise applications, Siebel Customer Relationship Management (CRM) applications, and Oracle E-Business Suite. It includes a review of Oracle Database 11g improvements and new features along with best practices from Oracle users who upgraded to Oracle Database 11g.

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• Cloud INaaS from Data Integration companies

  - by llaszews

  Traditional integration IT vendors are also starting to offer INaaS. Infomatica has been the most aggressive integration vendor when it comes to offering INaaS. Informatica has offered INaaS for over five years and continues to add capabilities, has a number of high profile references, and also continues to add out-of-the-box cloud integration with major COTS and SaaS providers. The Informatica Marketplace contains pre-packaged Informatica Cloud end-points and plug-ins. One such MarketPlace solution, is integration with Oracle E-Business Suite using Informatica integration. The Informatica E-Business Suite INaaS offering includes automatic loading and extraction of data between Salesforce CRM and on-premise systems, cloud-to-cloud, flat files, and relational database. The entire Informatica Cloud integration solution runs in an Informatica managed facility (PaaS). When running in a PaaS environment, Informatica offers an option to keep an exact copy of your cloud-based data on-premise for archival, compliance, and enterprise reporting requirements.

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• Strategies for Indexing Custom Fields in RavenDB

  - by Adrian Thompson Phillips

  In the relational database world, if I was developing a CRM system and wanted to have the user add their own custom fields that are searchable, I could have tables that store the name of the new column, the data type and the value, etc. (which would be less inefficient to index) or I could use the less elegant (but more searchable) solution that software like Dynamics and SharePoint use, whereas I create a load of columns on my aggregate root called CustomInt1, CustomInt2, etc. (which looks dirty and has a limit of how many custom fields a user can have, but has indexing advantages). But my questions is this, in NoSQL databases, what would be the best way of achieving the same thing? My priority would be for searchability. So what would be the best way to store this data? If I used a predefined set of properties (i.e. CustomData1, CustomData2, etc.), because these are all stored as JSON (i.e. strings) in the database, does this make it simpler because I don't have to worry about data types?

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• How to manage and improve web application with 50 customers?

  - by Muhammet Göktürk Ayan

  First of all, sorry for my English. We've developed a Web Application using ASP.NET and Sql Server. We've started selling it and of course are still continually improving and developing it. The question is, how do we go about updating each client's version of the site? We have, maybe, 50 customers. 50 different folders and 50 different db's sounds like a bad idea. Is there any known method for solving this kind of scenario? For Explain: We are developing a Crm, for 50 companies. They will have 10 users maybe. It makes 500 users and their customers and products.

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