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• Live chat solutions

  - by Lèse majesté

  What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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• ASP.NET website deployment [on hold]

  - by Rei Brazilva

  I am getting my hands wet with ASP and I have been following the tutorials. I deployed the site and in Azure and it worked great. Today I started actually designing the site. And when I published, it looks as if it doesn't read any of the files I just updated, added, and modified. It works on my localhost, but not in the Azure. I thought when you publish, everything goes up, including the new files. I don't have enough reputation to add a picture so, you'll forgive me. SO, basically, how do I get my entire site uploaded? In case anyone does stop by, I was able to pull this out just recently: CA0058 Error Running Code Analysis CA0058 : The referenced assembly 'DotNetOpenAuth.AspNet, Version=4.0.0.0, Culture=neutral, PublicKeyToken=2780ccd10d57b246' could not be found. This assembly is required for analysis and was referenced by: C:\Users\lotusms\Desktop\LOTUS MARKETING\ASP.NET\WebsiteManager\WebsiteManager\bin\WebsiteManager.dll, C:\Users\lotusms\Desktop\LOTUS MARKETING\ASP.NET\WebsiteManager\packages\Microsoft.AspNet.WebPages.OAuth.2.0.20710.0\lib\net40\Microsoft.Web.WebPages.OAuth.dll. [Errors and Warnings] (Global) CA0001 Error Running Code Analysis CA0001 : The following error was encountered while reading module 'Microsoft.Web.WebPages.OAuth': Assembly reference cannot be resolved: DotNetOpenAuth.AspNet, Version=4.0.0.0, Culture=neutral, PublicKeyToken=2780ccd10d57b246. [Errors and Warnings] (Global) Could this have something to do with the problem?

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• SEO and Spelling mistakes in keyword

  - by Sushil

  I am about to register a domain name (suppose) someone.com (with proper spelling), in mind targeting the keyword "SOMEONE". But then I discovered on 'google keyword research tool' that not this but a typo "SOME1" seems to be more popular and people search this significantly more often than the proper keyword. And luckily someone.com and some1.com both are available. I understand that I can register both the domains, but I don't know on which should I keep my website and redirect the other one. Should I make the typo "some1.com" my base site? But that's a typo. P.S., my site has a totally relevant content and not just keyword targeted worthless site. What do you guys suggest? I am confused. How would that affect my SEO ranking?? EDIT: Because the competition for the keyword I am targeting is fairly low, I think nevertheless whatever domain I choose, it will appear on the search engine first page.

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• Extremely large spike in traffic on the 1st - 4th of every month from mobile browsers

  - by wsanville

  I've noticed that on the 1st - 4th of the recent months (since January), several sites I maintain are getting thousands of requests from mobile browsers, whereas throughout the rest of the month, the numbers are in the single or double digits. Has anybody else noticed this sort of behavior? I don't have the exact user agents logged, but my analysis software (WebTrends) reports the traffic as mostly iPhone/iPad/iPod, Android, and Blackberry.

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• Is It bad for SEO to have internal redirected links? [closed]

  - by Jonas Lindqvist

  I have a large number of pages having similar but not identical content. Example: site.com/dream_dictionary_flying and site.com/dream_interpretation_flying. The problem is that although not being identical, they are sometimes on the edge of being duplicate content. The solution via redirect 301 in htaccess is simple and can be done in a minute, BUT, changing all existing links on the whole site from "/something" to "/something_else" would take ages, it would be thousands of manual changes taking x hundreds of hours. My question is this; is it bad for SEO to have internal links that are redirected, or rather HOW bad is it? For the human user it would not matter at all but from what I have experienced, the search engines don't like it. Is there any rule of thumb here? Please come back with your thoughts and experience on this. Thanks!

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• Browser testing - Ideas on how to tackle it efficiently

  - by Rob

  Browser testing, the bane of any web designers life! Are there any tools and/or ways in which I can efficiently test different browsers on both Mac and PC? I not only want to test different browsers but also different versions of each browser. My current setup is on a Mac running VirtualBox with Windows Vista installed. This allows me to test both Mac and PC but the complications arise when trying to test different versions of browsers. Any one have any ideas?

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• What kind of website or coding is suitable and safe for an artist's website

  - by Dan S

  I have a web design project that is related to a singer, and I used Joomla for my previous project and designed good music websites. But for this project I cannot find a suitable template to edit and use. As the website is so simple and does not have any special functionality, I'm thinking about creating a website with just simple CSS, html and jQuery. I'm Good at them and can make a perfect look but I am not sure about the security. In Joomla I use different security plugins but do not know about a client-side scripting. So generally I need your ideas, about the following questions: - Is Joomla and generally CMS a good option for a music website? - How famous artists' website is base on? CMS or Client-side scripting? - Do you recommend to create it manually without using and CMS or template? - An do you suggest WordPress for this type of websites? (The website will have these pages: Biography, News, Music (with a music player), Photos, videos and contacts). That's it! Thank you for all your responds, I had a look at Joomla and the only template I chose is This One which seems very simple, and I am worry about module position, because it seems does not have any module position at all. I tried to contact the provider but did not get any respond. Does anyone know about its module position, I mean is there any way to find them? An is it possible to create a 2-3 module positions? Also I had a look at ThemeForest's WordPress templates and it has such a great template. I think WordPress is more active in creating artistic templates. But is it secure and professional to use this CMS for a singer who is kinda famous it his country? I am talking about a template like this. Share your opinions guys.

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• Google indexed my main site's content under subdomains

  - by Christie Angelwitch

  Google is indexing top level domain content as though it belongs on subdomains and I want to disable this. My site has wildcards enabled and we also have two subdomains with unique content. The first subdomain serves as a blog, the second one has only one page. Both have backlinks. Google has indexed content from the main site under the subdomains as well. Let's say that we have a page at example.com/page.html . The same page has also been indexed as subdomain.example.com/page.html as well and sometimes ranks better than the one located at the main site. The thing is that we never placed this content at the subdomain. I've thought about adding canonical tags at the subdomains to help with the duplicate content issue. How can I stop Google from indexing those pages? I don't even know how Google found those, since we never placed them at the subdomains.

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• how to fix bad seo after being hacked

  - by mkprogramming

  About a year ago my wordpress website was hacked & some company decided to go nuts and actually do some "SEO" on the various links it created. Some of the pages would show up on google as "payday cash advance" instead of "portfolio". The issue has been resolved, but now as I've been doing GOOD seo, I've noticed (when checking backlinks) that there are TONS of links still on the internet (mostly broken sites now) that have links to my website with titles like: "get a loan today" and so on. Is there a way to remove these links ? Can I tell google to ignore them ? Help !

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• Ideas for making money off a website

  - by bradenkeith

  I'm considering acquiring a website that traffics close to 20k a month. It's currently unprofitable, but obviously I would need to change that to justify the cost. It's a support site for a framework similar to CakePHP. A resource that allows people to find plugins for that site. How would you go about expanding this site so that it would be broad enough to raise traffic and how would you make money off of it? Some ideas I've had: 1- BuySellAds.com seem to make ads classy and relevant 2- Team up with other sites in some way (What ways? ... Ecommerce sites that sell plugins (like CodeCanyon), etc) 3- Write tutorials and such to drive more traffic (time consuming, and already heavily saturated for this framework). Are there resources out there that help webmasters in ways like this?

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• Stopping duplicate H1 and title from dynamic content

  - by codemonkey

  I have a web site where there are lots of dynamically (database driven) created pages. These pages are basically used to show uploaded images The pages look a bit like this URL: http://www.mywebsite.com/page-id/page-title/ H1: View from the sea This is a big issue because I might have 10 other pages with the title: 'View from the sea'. I know the simple solution would be to make sure the pages are named differently but I have lots of users on the web site so it's not that simple. What do you guys think to putting the page-id with the page-title in the H1 tag? So it might read 437 - View from the sea. I need to differentiate the h1 titles. I think using the page-id would help but if anyone has a better solution that would be great! Thanks in advance

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• Mixing self signed certs with traditional SSL

  - by brentonstrine

  I have a traditional SSL cert going to a subdomain secure.mydomain.com on my domain. My host required me to have a dedicated IP in order to do this. I would also like to use HTTPS on my site for when I log into WordPress, etc. and since this is just for me, I don't mind self signing it and clicking through the scary messages. Is there a way to use a self signed cert for mydomain.com/wp-admin (just for me) when I already am on a dedicated IP that already has a traditional SSL cert for normal users on secure.mydomain.com? (FWIW, I'm on WHM without root access.)

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• I used a 301 Permanent Redirect to a 3rd party site by mistake! Can I stop the redirection?

  - by Dees

  Oh Noes! I've been parking a domain name for a friend/client of mine on my hosting provider (Dreamhost, FWIW) for a while, and they eventually asked me to redirect their domain to a 3rd party website which is currently featuring some relevant promotional content. Once this period ends, we will probably go ahead and set up a proper website for the domain on my hosting account. I used Dreamhost's "redirect" hosting option in their domain configuration panel, not realizing that it would implement a 301 Permanent redirect, or what the implications were. Now it seems that for any client that has visited the site anytime recently, the 301 redirect is still cached/in effect, although I have changed the domain settings back to regular Dreamhost full site hosting. It seems that the only thing that can be done is to wait out the TTL/cache expiration for the redirect. I have no idea how long that might be, so I'm wondering if there is any good way to cache-bust the redirect or otherwise undo its long-term effects. I put a simple html meta refresh in the domain folder to replace the 301 to keep the intended functionality in place, but I'm still not able to access the domain's other content normally, even via FTP, etc. Isn't there anything I can do? Otherwise, how long does it take for a cached redirect to expire? It's gonna be a bummer if it's really permanent.

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• How do I get Paypal or a merchant account for a marketplace style web site?

  - by Brett G

  I'm having trouble getting approved for a merchant account for my website. Basically I have expert users and users. Expert users provide a service through my website which they set their own rates. Users purchase the services, then pay me, I give 90% to the expert users. I have been told this is factoring.. Is the way around this, a system like freelancer.com does? Where users deposit money into their freelancer account, then pay for the services they won? What are the negatives to this system? What about sites like 99designs? They accept CC payments and then pay the winning designer. How are some sites doing this but I'm having so much trouble getting approved?

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• Programmatic removing Exit Popup from Page? [closed]

  - by Jose Garcia

  I have a page A which has exit popup. I want it to be show on Page B. I used iframe for displaying page A on B. Edit:Page A is having a Exit Popup which i dont want in Page 2. But Page A is having annoying popup. Assuming i can't edit Code of Page A. Can i just make some code in my page B . To remove Exit Popup? Please provide me with sample code. I would prefer it to run on My Lamp Shared hosting. I can use anything in place of Iframe if need be. Thanks.

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• Server outputs the sourcecode of PHP page

  - by Akhilesh B Chandran

  I have a Shared Hosting package with HostGator. In it, I'm hosting around 4 websites. They are just some simple sites that doesn't likely to attract more visitors. But a few days ago, when I accessed one of my sites(via a browser), it outputted the PHP code of index.php, instead of outputting it as HTML. I think, at that time, the server was a bit busy or something. I heard that, Facebook also have got a similar condition where the home page's code was made available. So, how do I take preventive measures for this ? I always use phpBB forum's style of coding. That is, each sub pages, common functions, etc. are separated into subfolders. And in PHP, I would just include_once() or require_once() it. Also, these subfolders have a .htaccess file in which I have set the deny permission to the files inside it from outside. Also, in the main page(index), I would define a constant. And the first line of the subpages(which is situated in separate folders) is to check whether this constant is set. If not, calls die(). I am looking forward for solutions to this problem of outputting raw code when the page is accessed. Thanks in advance :)

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• The entire content of my Wordpress page has disappeared

  - by John Catterfeld

  I have a blog installed on my site using Wordpress. Last week I upgraded Wordpress from 2.6 to 3.0.4 (I had to do this manually). All went well, or so I thought, but I have just noticed that the content of an existing page has vanished. The page URL still works, but all content has disappeared - doctype, html tags, body tags, everything. Please note, this is specific to pages - posts are still displaying fine. I have since created a brand new page which does not display the content either. Things I have tried include Switching to a freshly installed theme Deactivating all plugins Setting the problem page to draft, and back again Deleting the .htaccess file I suspect it's a database problem and have contacted my hosting company who have said the only thing they can do is restore the DB from a backup, but that I should consider it a last resort. Does anyone have any further ideas what to try?

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• Low pagerank backlinks - does Google penalize?

  - by Programmer Joe

  I have a new stock discussion forum and I would like to promote it. Specifically, I have two ideas in mind to help promote it: 1) Become a member at other stock discussion forums. Make high quality posts, build a good reputation, and leave a link to my own forum in a non intrusive way (ie. in signature or at the end of my posts). This approach makes sense because you can find other members in other forums that are interested in stock discussion and a backlink to your forum, as long as it is not done in an intrusive/spammy way, should come across as acceptable. 2) Promote my site by writing articles at Squidoo, Hubpages, etc. This approach also makes sense because that's what Squidoo and Hubpages is for. The problem with both these approaches is that when I leave a backlink to my site, the page that I am leaving a backlink from may have a low PR - most likely, a PR of 0. Now, I have read that after the Penguin update by Google, your site can be penalized if you have too many backlinks from low PR pages: http://www.entrepreneur.com/article/224339 So, I am caught in a dilemma: a) If I start promoting my site via other stock forums, Squidoo, Hubpages, etc, but the backlink to my site comes from a page with low PR, Google may penalize my site. b) However, if I don't promote my site, nobody will ever discover it (aside from other promotion techniques like social media promotion, directories, etc).

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• Google Analytics - comparing metrics for different cities approach

  - by crmpicco

  I receive traffic from a number of different cities across the world, these being: Washington, Bratislava and Belfast. In Google Analytics, I would like to be able to compare a variety of metrics (side by side), however i'm not sure how to go about this in the best way. Am I looking at creating 3 advanced segments, 3 profiles or should I be doing it in one custom report? Or is this even possible in Google Analytics version 5?

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• my site works with www.my site.com but not like this http://www.my site.com

  - by toocool

  this is the site that I am going to develop: http://www.juve-news.com/ it works like this but it doesnt when I try to open it without the www prefix. it give me 400 bad request! I have used other web host before now I am trying a new one and I have to add some dns entries like in the picture here: http://cloudcontrol.com/developers/documentation/add-ons/aliases/ I dont know what I have done wrong. If anyone knows what could be the problem then please give me a tip.

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• last-modified/etags - to include or not?

  - by Kae Verens

  Google's PageSpeed plugin suggests that a website should include Last-Modified and ETag headers: Specify a cache validator "Resources that do not specify a cache validator cannot be refreshed efficiently. Specify a Last-Modified or ETag header to enable cache validation" However, Apache suggests that by not including them at all, we speed up websites by eliminating If-Modified-Since and If-None-Match requests: http://www.askapache.com/htaccess/apache-speed-last-modified.html these are in direct opposition - which should be implemented? I'm leaning towards Apache's suggestion, as when I want a file cached, I don't want it refreshed.

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• Are there any useful tools to mirror a mailman mailing list as a forum?

  - by mar10

  We have a mailman mailing list however as we all know this is not very user friendly in terms of searching the archives. I am looking at a way to enable the continued functionality of mailman while having a forum linked to it for a more friendly user-interface approach. Is there a forum application that lets you mirror the mailman service so that posts to mailman are sync'd into the forum and posts to the forum are sync'd to mailman?

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• How to get useful feedback/bug reports from users

  - by Mikael Eliasson

  I'm sure most webmasters have recived a mail like this: Creating [insert item here] is not working! When you check it out there is no general problem with the function but rather the user has discovered an edge case. Almost every mail I get is like this and in the long run it gets a bit annoying to always have to ask the user for more information. Is there anything I can do to get my users provide more useful feedback? Right now I have a mailto: for the webmaster mail in the page footer. I was thinking of changing this so that they have to report through a form on the site. Anyone got any experience with this? Do you get better/more reports by having a feedback form instead of giving the users the email?

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• Referrer Strings

  - by WernerCD

  I'm not exactly sure how to ask this, but here I go. I work for a company that provides IT services. Our main costumer has a website developed by WebCompany.com, and I act as a maintainer/middle-man for this website for our customer. What's happening is that on the front page there is a drop-down-menu with links. One link goes to a third party website - ThirdParty.com. This third party website automatically logs you in based on your IP or your referrer string. Homepage ThirdParty.com Logged in via IP or referrer string. What's happening... is Website.com is passing along inconsistent referrer strings. I've asked them to look into it and they say it's not their fault, referrer strings are handled at the browser. ThirdParty.com is actually nice enough to have IP and referrer string listed on the front page for users not logged in. So... how can I trace the referrer string so that I can figure out why http://Website.com's front page link to ThirdParty.com is showing a referrer as "None" or "Thirdparty.com" instead of "ThirdParty.com"? Their website is build in PHP. Can you force all links on a website to list "referrer" as "http://website.com/"? instead of "http://website.com/portal/1" or "http://website.com/page3"?

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• Why is Google not indexing my forum?

  - by jsoldi

  I have this web site that as you can see on the top right has is a "Forums" button that links to my forums. My problem is that if, for instance, I make a Google search "site:heliumscraper.com answers" I don't get any result, even though the word "answers" is in the forum's board index and it has been there for a few months already. I don't have a robots file. I also uploaded a sitemap to Google that contained the forum. I'm thinking the problem might be the fact that the only link from my main page to the forum opens in a new window. Could this be the problem?

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