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  • AIA - Server Topologien und Deployment

    - by Hans Viehmann
    Es gibt ein neues White Paper, in dem die verschiedenen Varianten von AIA Topologien ausführlich beschrieben sind. Die unterschiedlichen Möglichkeiten ergeben sich vor allem aus dem Betrieb mehrerer AIA Instanzen parallel (z.B. Aufteilung in Dev/Test/Prod, Aufteilung zur Lastverteilung, Zuordnung zu unterschiedlichen Geografien, ...). Weitere Variationsmöglichkeiten bietet die Verteilung der unterschiedlichen Bestandteile des DB-Schemas (AIA Metadaten, Cross-Referencing Daten, AIA Lifecycle Repository, JMS Schema, etc.). Und schließlich können auch verschiedene Topologien der SOA Laufzeitumgebung, wie beispielsweise SOA Cluster, unterstützt werden. Diese Varianten mit ihren typischen Einsatzfeldern werden in dem Dokument ebenso beschrieben, wie deren Umsetzung mit Hilfe des Installers.In einem zweiten Teil befasst sich das White Paper mit dem Deployment der AIA Artefakte in diese Topologien, und zwar insbesondere mit dem Tool-Support durch die "Project Lifecycle Workbench" und dem "AIA Installation Driver". Erstere ist eine neue Komponente in AIA 11gR1, die in der Lage ist, am Ende des Entwicklungszyklus Deployment Pläne zu generieren, während der ebenfalls neue "AIA Installation Driver" dann die Artefakte dann in die Zielumgebung überträgt.Das White Paper ist noch nicht auf oracle.com verfügbar und ist leider so umfangreich, dass es nicht auf auf blogs.oracle.com hochgeladen werden kann. Bei Interesse verschicke ich es aber gern per Mail.

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  • looking for a good programming problem solving tool

    - by ctilley79
    Years ago when I was in school my computer science department used a website that had many different problem solving questions typically used in computer programming. They were ordered in difficulty and you were presented the solution after you attempted the problem. The site was used in competitions and was very useful for training purposes. Since I am trying to brush up on my algorithm skills, a good tool like this would be very useful. Does anyone know of a site similar to this in "modern" times?

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  • Google Chrome Extensions: UI Design

    Google Chrome Extensions: UI Design Erik Kay, an engineer at Google, provides more information about the UI of Google Chrome's extension system. For more information visit code.google.com/chrome/extensions. From: GoogleDevelopers Views: 10120 57 ratings Time: 03:49 More in Science & Technology

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  • Simple tips to design a Customer Journey Map

    - by Isabel F. Peñuelas
    “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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  • So which null equals this null, that null? maybe this null, or is it this null?

    - by GrumpyOldDBA
    Tuning takes many routes and I get into some interesting situations and often make some exciting finds, see http://sqlblogcasts.com/blogs/grumpyolddba/archive/2010/05/17/just-when-you-thought-it-was-safe.aspx for an example. Today I encountered a multitude of Foreign Key constraints on a table, now FKs are often candidates for indexes and as none of the defined keys had an index it required a closer look. I view foreign key constraints as somewhat of a pain, excessive keys can cause excessive related...(read more)

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  • AIA und die "IT Strategies from Oracle"

    - by Hans Viehmann
    Die Oracle Application Integration Architecture lässt sich gut nutzen, um eine SOA Initiative zügig zu starten. Naturgemäß berücksichtigt sie aber nicht alle Aspekte einer IT Strategie. Zu diesem Thema gibt es nun seit einigen Wochen eine umfassende Bibliothek von Handbüchern ("Practitioner's Guides") und Referenz-Architekturen, in denen die Erfahrung aus zahlreichen Projekten zusammengefasst ist.Hier ist beispielsweise ein IT Governance Framework beschrieben, das auch die wesentlichen Aspekte der SOA GovernanceSOA Portfolio GovernanceService Lifecycle GovernanceSOA Solution Lifecycle GovernanceSOA Vitality GovernanceSOA Organization Governancenäher beschreibt.In den Handbüchern sind zahlreiche wertvolle Hinweise und best practices enthalten; ich denke, es lohnt sich, einen Blick hinein zu werfen.Die gesamte Bibliothek findet sich unter http://www.oracle.com/goto/itstrategies; eine Übersicht über die verschiedenen Aspekte ist in dem Bild unten zusammengefasst.View image

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  • Task Flow Design Paper Revised

    - by Duncan Mills
    Thanks to some discussion over at the ADF Methodology Group and contributions from Simon Lessard and Jan Vervecken I have been able to make some refinements to the Task Flow Design Fundamentals paper on OTN.As a bonus, whilst I was making some edits anyway I've included some of Frank Nimphius's memory scope diagrams which are a really useful tool for understanding how request, view, backingBean and pageFlow scopes all fit together.

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  • Oracle Open World starts on Sunday, Sept 30

    - by Mike Dietrich
    Oracle Open World 2012 starts on Sunday this week - and we are really looking forward to see you in one of our presentations, especially theDatabase Upgrade on SteriodsReal Speed, Real Customers, Real Secretson Monday, Oct 1, 12:15pm in Moscone South 307(just skip the lunch - the boxed food is not healthy at all): Monday, Oct 1, 12:15 PM - 1:15 PM - Moscone South - 307 Database Upgrade on Steroids:Real Speed, Real Customers, Real Secrets Mike Dietrich - Consulting Member Technical Staff, Oracle Georg Winkens - Technical Manager, Amadeus Data Processing Carol Tagliaferri - Senior Development Manager, Oracle  Looking to improve the performance of your database upgrade and learn about other ways to reduce upgrade time? Isn’t everyone? In this session, you will learn directly from Oracle’s Upgrade Development team about what you can do to speed things up. Find out about ways to reduce upgrade downtime such as using a transient logical standby database and/or Oracle GoldenGate, and get other hints and tips. Learn about new features that improve upgrade performance and reduce downtime. Hear Georg Winkens, DB Services technical manager from Amadeus, speak about his upgrade experience, and get real-life performance measurements and advice for a successful upgrade. . And don't forget: we already start on Sunday so if you'd like to learn about the SAP database upgrades at Deutsche Messe: Sunday, Sep 30, 11:15 AM - 12:00 PM - Moscone West - 2001Oracle Database Upgrade to 11g Release 2 with SAP Applications Andreas Ellerhoff - DBA, Deutsche Messe AG Mike Dietrich - Consulting Member Technical Staff, Oracle Jan Klokkers - Sr.Director SAP Development, Oracle Deutsche Messe began to use Oracle6 Database at the end of the 1980s and has been using Oracle Database technology together with SAP applications successfully since 2002. At the end of 2010, it took the first steps of an upgrade to Oracle Database 11g Release 2 (11.2), and since mid-2011, all SAP production systems there run successfully with Oracle Database 11g. This presentation explains why Deutsche Messe uses Oracle Database together with SAP applications, discusses the many reasons for the upgrade to Release 11g, and focuses on the operational top aspects from a DBA perspective. . And unfortunately the Hands-On-Lab is sold out already ... We would like to apologize but we have absolutely ZERO influence on either the number of runs or the number of available seats.  Tuesday, Oct 2, 10:15 AM - 12:45 PM - Marriott Marquis - Salon 12/13 Hands On Lab:Upgrading an Oracle Database Instance, Using Best Practices Roy Swonger - Senior Director, Software Development, Oracle Carol Tagliaferri - Senior Development Manager, Oracle Mike Dietrich - Consulting Member Technical Staff, Oracle Cindy Lim - PMTS, Oracle Carol Palmer - Principal Product Manager, Oracle This hands-on lab gives participants the opportunity to work through a database upgrade from an older release of Oracle Database to the very latest Oracle Database release available. Participants will learn how the improved automation of the upgrade process and the generation of fix-up scripts can quickly help fix database issues prior to upgrading. The lab also uses the new parallel upgrade feature to improve performance of the upgrade, resulting in less downtime. Come get inside information about database upgrades from the Database Upgrade development team. . See you soon

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  • Database design and performance impact

    - by Craige
    I have a database design issue that I'm not quite sure how to approach, nor if the benefits out weigh the costs. I'm hoping some P.SE members can give some feedback on my suggested design, as well as any similar experiences they may have came across. As it goes, I am building an application that has large reporting demands. Speed is an important issue, as there will be peak usages throughout the year. This application/database has a multiple-level, many-to-many relationship. eg object a object b object c object d object b has relationship to object a object c has relationship to object b, a object d has relationship to object c, b, a Theoretically, this could go on for unlimited levels, though logic dictates it could only go so far. My idea here, to speed up reporting, would be to create a syndicate table that acts as a global many-to-many join table. In this table (with the given example), one might see: +----------+-----------+---------+ | child_id | parent_id | type_id | +----------+-----------+---------+ | b | a | 1 | | c | b | 2 | | c | a | 3 | | d | c | 4 | | d | b | 5 | | d | a | 6 | +----------+-----------+---------+ Where a, b, c and d would translate to their respective ID's in their respective tables. So, for ease of reporting all of a which exist on object d, one could query SELECT * FROM `syndicates` ... JOINS TO child and parent tables ... WHERE parent_id=a and type_id=6; rather than having a query with a join to each level up the chain. The Problem This table grows exponentially, and in a given year, could easily grow past 20,000 records for one client. Given multiple clients over multiple years, this table will VERY quickly explode to millions of records and beyond. Now, the database will, in time, be partitioned across multiple servers, but I would like (as most would) to keep the number of servers as low as possible while still offering flexibility. Also writes and updates would be exponentially longer (though possibly not noticeable to the end user) as there would be multiple inserts/updates/scans on this table to keep it in sync. Am I going in the right direction here, or am I way off track. What would you do in a similar situation? This solution seems overly complex, but allows the greatest flexibility and fastest read-operations. Sidenote 1 - This structure allows me to add new levels to the tree easily. Sidenote 2 - The database querying for this database is done through an ORM framework.

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  • Grid Infrastructure Management Repository (GIMR) database now mandatory in Oracle GI 12.1.0.2

    - by Mike Dietrich
    During the installation of Oracle Grid Infrastructure 12.1.0.1 you've had the following option to choose YES/NO to install the Grid Infrastructure Management Repository (GIMR) database MGMTDB: With Oracle Grid Infrastructure 12.1.0.2 this choice has become obsolete and the above screen does not appear anymore. The GIMR database has become mandatory.  What gets stored in the GIMR? See the documentation here See the changes in Oracle Clusterware 12.1.0.2 here: Automatic Installation of Grid Infrastructure Management Repository The Grid Infrastructure Management Repository is automatically installed with Oracle Grid Infrastructure 12c release 1 (12.1.0.2). The Grid Infrastructure Management Repository enables such features as Cluster Health Monitor, Oracle Database QoS Management, and Rapid Home Provisioning, and provides a historical metric repository that simplifies viewing of past performance and diagnosis of issues. This capability is fully integrated into Oracle Enterprise Manager Cloud Control for seamless management. Furthermore what the doc doesn't say explicitly: The -MGMTDB has now become a single-tenant deployment having a CDB with one PDB This will allow the use of a Utility Cluster that can hold the CDB for a collection of GIMR PDBs When you've had already an Oracle 12.1.0.1 GIMR this database will be destroyed and recreated Preserving the CHM/OS data can be acchieved with OCULMON to dump it out into node view The data files associated with it will be created within the same disk group as OCR and VOTING  In a future release there may be an option offered to put in into a separate disk group Some important MOS Notes: MOS Note 1568402.1FAQ: 12c Grid Infrastructure Management Repository, states there's no supported procedure to enable Management Database once the GI stack is configured MOS Note 1589394.1How to Move GI Management Repository to Different Shared Storage(shows how to delete and recreate the MGMTDB) MOS Note 1631336.1Cannot delete Management Database (MGMTDB) in 12.1 -Mike

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  • UPK and the Oracle Unified Method can be used to deploy Oracle-Based Business Solutions

    - by Emily Chorba
    Originally developed to support Oracle's acquisition strategy, the Oracle Unified Method (OUM) defines a common implementation language across all of Oracle's products and technologies. OUM is a flexible, scalable, and evolving body of knowledge that combines existing best practices and field experience with an industry standard framework that includes the latest thinking around agile implementation and cloud computing.    Strong, proven methods are essential to ensuring successful enterprise IT projects both within Oracle and for our customers and partners. OUM provides a collection of repeatable processes that are the basis for agile implementations of Oracle enterprise business solutions. OUM also provides a structure for tracking progress and managing cost and risks. OUM is applicable to any size or type of IT project. While OUM is a plan-based method—including overview material, task and artifact descriptions, and templates—the method is intended to be tailored to support the appropriate level of ceremony (or agility) required for each project. Guidance is provided for identifying the minimum subset of tasks, tailoring the approach, executing iterative and incremental planning, and applying agile techniques, including support for managing projects using Scrum. Supplemental guidance provides specific support for Oracle products, such as UPK. OUM is available to Oracle employees, partners, and customers. Internal Use at Oracle: Employees can download OUM from MyDesktop. OUM Partner Program: OUM is available free of charge to Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold partners as a benefit of membership. These partners may download OUM from the Oracle Unified Method Knowledge Zone on OPN. OUM Customer Program: The OUM Customer Program allows customers to obtain copies of the method for their internal use by contracting with Oracle for a services engagement of two weeks or longer. Customers who have a signed contract with Oracle and meet the engagement qualification criteria as published on Customer tab of the OUM Website, are permitted to download the current release of OUM for their perpetual use. They may obtain subsequent releases published during a renewable, three-year access period To learn more about OUM, visit OUM Blog OUM on LinkedIn OUM on Twitter Emily Chorba, Principle Product Manager, Oracle User Productivity Kit

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  • Save Upgrade downtime: Upgrade APEX upfront

    - by Mike Dietrich
    With almost every patch or release upgrade of the Oracle Database a new version of Oracle Application Express (APEX) will be installed. And as APEX is part of the database installation it will be upgraded as part of the component upgrades after the ORACLE SERVER component has been successfully upgraded to the new releases. But the APEX upgrade can take a bit (several minutes or even more in some cases). Therefore it is a common advice to upgrade APEX upfront before upgrading the database as this can be done online while the database is in production (unless your databases serves just as an APEX application backend - in this case upgrading APEX upfront won't save you anything). To upgrade Oracle APEX upfront you'll have to followMOS Note:1088970.1. It explains that you'll have to: Determine the installation type by running this query:select count(*) from <SCHEMA>.WWV_FLOWS where id = 4000;whereas <SCHEMA> can be one of the following:FLOWS_010500 1.5.X FLOWS_010600 1.6.X FLOWS_020000 2.0.X FLOWS_020100 2.1.X FLOWS_020200 2.2.X FLOWS_030000 3.0.X FLOWS_030100 3.1.X  APEX_030200 3.2.X APEX_040000 4.0.XAPEX_040100 4.1.XAPEX_040200 4.2.XIf the query returns 0 then you'll need to run apxrtins.sqlIf the query returns 1 then you'll need to execute apexins.sql Download the newest APEX package and install it. -Mike . 

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  • How to Get a Quality Brochure Design

    Today?s small businesses are trying to send their message to the customers in new ways than ever. There is no argument about the effectiveness of the new media but there is also no argument against t... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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  • How are Programing Language Designed?

    - by Anteater7171
    After doing a bit of programing, I've become quite curious on language design itself. I'm still a novice (I've been doing it for about a year), so the majority of my code pertains to only two fields (GUI design in Python and basic algorithms in C/C++). I have become intrigued with how the actual languages themselves are written. I mean this in both senses. Such as how it was literally written (ie, what language the language was written in). As well as various features like white spacing (Python) or object orientation (C++ and Python). Where would one start learning how to write a language? What are some of the fundamentals of language design, things that would make it a "complete" language?

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  • Can You Have "Empty" Abstract/Classes?

    - by ShrimpCrackers
    Of course you can, I'm just wondering if it's rational to design in such a way. I'm making a breakout clone and was doing some class design. I wanted to use inheritance, even though I don't have to, to apply what I've learned in C++. I was thinking about class design and came up with something like this: GameObject - base class (consists of data members like x and y offsets, and a vector of SDL_Surface* MovableObject : GameObject - abstract class + derived class of GameObject (one method void move() = 0; ) NonMovableObject : GameObject - empty class...no methods or data members other than constructor and destructor(at least for now?). Later I was planning to derive a class from NonMovableObject, like Tileset : NonMovableObject. I was just wondering if "empty" abstract classes or just empty classes are often used...I notice that the way I'm doing this, I'm just creating the class NonMovableObject just for sake of categorization. I know I'm overthinking things just to make a breakout clone, but my focus is less on the game and more on using inheritance and designing some sort of game framework.

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  • Upgrade Workshop in Melbourne - Recap

    - by Mike Dietrich
    Thanks to everybody who did attend at our Upgrade and Migration Workshop in Melbourne last Friday. First of all it was a Friday so we really appreciated your patience of staying until the very end And then, yes we know, it was a full room. And we'd really like to thank you It was a great day for Roy and me. And you were such a great crowd with many questions and excellent discussions during the breaks. Please have all successful upgrade and migrations. And feel free to get in touch directly with Roy and me if you have additional questions or if you'd like to become a reference. Please feel free to download the slides from the Slides Download section to your right - or simply use that link here. Ah, and sorry that neither Mark Webber nor Sebastian Vettel did win ... next time -Mike

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  • Introducing Oracle User Productivity Kit (UPK) 12.1 Thursday 26th June 2014 – Oracle, Reading, Berkshire

    - by Kathryn Lustenberger
    Join Oracle UPK Product Management and Product Development In conjunction with Larmer Brown Register Now v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableGrid {mso-style-name:"Table Grid"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-priority:59; mso-style-unhide:no; border:solid windowtext 1.0pt; mso-border-alt:solid windowtext .5pt; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-border-insideh:.5pt solid windowtext; mso-border-insidev:.5pt solid windowtext; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} UPK Client Event – Introducing v12.1 Thursday 26th June 2014 Oracle Thames Valley Park, Reading, Berkshire Agenda Time Session 10.00am Registration and Coffee 10.30am Introductions and Objectives TWIN TRACK SESSION 10.45am Introduction to UPK (Standard) Version 12.1 Overview and Demonstration for delegates new to UPK Upgrading to UPK (Standard) Version 12.1 Demonstration of the latest release, for delegates with experience of UPK 12.25pm Q&A An opportunity for delegates to raise specific questions about the tool Q&A An opportunity for delegates to raise specific questions about the latest release 12.45pm Lunch 1.30pm Larmer Brown Development Tracker Larmer Brown’s Development Tracker addresses the challenge of ensuring that a Content Development Project will meet agreed deadlines, identifying risks with sufficient notice to take action 1.50pm Case Study How the Development Tracker addressed this client’s requirement to track, monitor and report progress on a large-scale implementation Project 2.10pm Larmer Brown Library Content for UPK This session will showcase some of Larmer Brown’s content library and consider how pre-built content can be used to your advantage 2.30pm Coffee Break 2.45pm Making the most of UPK Professional This presentation and demonstration seeks to unlock the potential of UPK Professional for those that may not be fully utilising the tool   3.20pm Case Study How this client has utilised the tracking and reporting features within UPK Professional 3.40pm Summary and Conclusions 4.00pm Close

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  • Constraint-based expert systems design and development [on hold]

    - by Alex B.
    I would appreciate some recommendations & resources on design and development of expert systems, in particular, knowledge-based & constraint-based (not recommendation) systems. Ideally, your answers should consider the perspective (context) of using a SaaS business model and open source rules engine. How would you advise to address performance, scalability and other architectural criteria? Any other considerations on undertaking such project will be appreciated. Thanks much in advance!

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  • Content Locking network with Microsoft Web Development tools? [closed]

    - by Jose Garcia
    I want my team to develop a content locking network for a client. But we dont know what is need to devlop such a network. We need to code it from Scratch. Please give us some advice. Content locking networks http://www.blamads.com/ adworkmedia.com These two networks are made with MS Tools it seems. FAQ http://support.blamads.com/index.php?pg=kb.book&id=5 https://www.adworkmedia.com/cpa-network-features.php

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  • Upgrade Talks at OpenWorld Beijing: December 13-16, 2010

    - by [email protected]
    Mike may be done traveling for a while, but I have more than a bit of travel coming up. Next week I will be delivering four talks at OpenWorld Beijing 2010. I'm looking forward to returning to Beijing. Last time Mike and I saw the usual tourist sites and plenty of interesting food. One place to which I will definitely try to return this time is Da Dong Duck, a wonderful restaurant for (what else?) Peking Duck. Oh yes, my talks, I almost forgot :-). Here are the details: Session Title: The Most Common Upgrade Mistakes (and How to Avoid Them) Session ID: 1716 Session Schedule: 12/15/10 Time: 10:45 - 11:30 Location: Room 506 AB Session Title: Get the Best out of Oracle Data Pump Functionality Session ID: 1376 Session Schedule: 12/16/10 Time: 16:30 - 17:15 Location: Room 311 A Session Title: What Do I Really Need to Know When Upgrading? Session ID: 1412 Session Schedule: 12/16/10 Time: 14:30 - 15:15 Location: Room 308 Session Title: Patching, Upgrades, and Certifications: A Guide for DBAs Session ID: 1723 Session Schedule: 12/16/10 Time: 11:45 - 12:30 Location: Room 506 AB We will also have a demo booth to talk about upgrading to Oracle Database 11g Release 2. So, if you'll be attending OpenWorld Beijing 2010, please stop by one of my talks or the demo booth!

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  • Oracle Tutor: Installing Is Not Implementing or Why CIO's should care about End User Adoption

    - by emily.chorba(at)oracle.com
    Eighteen months ago I showed Tutor and UPK Productive Day One overview to a CIO friend of mine. He works in a manufacturing business which had been recently purchased by a global conglomerate. He had a major implementation coming up, but said that the corporate team would be coming in to handle the project. I asked about their end user training approach, but it was unclear to him at the time. We were in touch over the course of the implementation project. The major activities were data conversion, how-to workshops, General Ledger realignment, and report definition. The message was "Here's how we do it at corporate, and here's how you are going to do it." In short, it was an application software installation. The corporate team had experience and confidence and the effort through go-live was smooth. Some weeks after cutover, problems with customer orders began to surface. Orders could not be fulfilled in a timely fashion. The problem got worse, and the corporate emergency team was called in. After many days of analysis, the issue was tracked down and resolved, but by then there were weeks of backorders, and their customer base was impacted in a significant way. It took three months of constant handholding of customers by the sales force for good will to be reestablished, and this itself diminished a new product sales push. I learned of these results in a recent conversation with the CIO. I asked him what the solution to the problem was, and he replied that it was twofold. The first component was a lack of understanding by customer service reps about how a particular data item in order entry was to be filled in, resulting in discrepant order data. The second component was that product planners were using this data, along with data from other sources, to fill in a spreadsheet based on the abandoned system. This spreadsheet was the primary input for planning data. The result of these two inaccuracies was that key parts were not being ordered to effectively meet demand and the lead time for finished goods was pushed out by weeks. I reminded him about the Productive Day One approach, and it's focus on methodology and tools for end user training. A more collaborative solution workshop would have identified proper applications use in the new environment. Using UPK to document correct transaction entry would have provided effective guidelines to the CSRs for data entry. Using Oracle Tutor to document the manual tasks would have eliminated the use of an out of date spreadsheet. As we talked this over, he said, "I wish I knew when I started what I know now." Effective end user adoption is the most critical and most overlooked success factor in applications implementations. When the switch is thrown at go-live, employees need to know how to use the new systems to do their jobs. Their jobs are made up of manual steps and systems steps which must be performed in the right order for the implementing organization to operate smoothly. Use Tutor to document the manual policies and procedures, use UPK to document the systems tasks, and develop this documentation in conjunction with a solution workshop. This is the path to develop effective end user training material for a smooth implementation. Learn More For more information about Tutor, visit Oracle.com or the Tutor Blog. Post your questions at the Tutor Forum. Chuck Jones, Product Manager, Oracle Tutor and BPM

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  • Google Chrome Extensions: UI Design

    Google Chrome Extensions: UI Design Erik Kay, an engineer at Google, provides more information about the UI of Google Chrome's extension system. For more information visit code.google.com/chrome/extensions. From: GoogleDevelopers Views: 10120 57 ratings Time: 03:49 More in Science & Technology

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