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  • What functionality of an iPad can I use with Ubuntu?

    - by Andrew Ferrier
    What functionality of an iPad can I use with Ubuntu? I'm thinking about buying an iPad, but I only have Ubuntu PCs these days (no Windows, no Mac), and I'm nervous that it may be too reliant on the existence of iTunes. I'm less concerned about getting media onto and off it (and I have read that I can do this with libimobiledevice), but will I be able to activate it with iTunes? Does it need to be USB synced on a regular basis, or can I do most anything I want through the cloud (i.e. over wifi)? Edit: In answer to jrgifford's question, in theory, I'd like to do everything I would want to do with it were I using Windows/Mac. But more specifically, I think I'd want to: "Activate" it, if that's necessary Copy music / video onto it Install apps How much of this can I do without a Windows/Mac PC? Is it necessary to activate it? I don't think I'm that interested in backing it up (what would I back up?), but then again, maybe I'm confused as to how easy it is to get data on and off. Can I get a regular SFTP app for the iPad to copy data to my Ubuntu machine over wi-fi, for example?

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  • Is php|architect any good?

    - by Andrew Heath
    Kind of a hard topic to search for, as architect turns up a lot about software architects instead. After 8 months of PHP self-study, I finally stumbled across the php|architect site. The length of time it took me to find it makes me suspicious of its quality. 3 related questions: do professional PHP coders read/care about php|architect? is it a good source for PHP beginners? assuming yes to either of the above, how far back in the archives to articles remain relevant? (ex: does stuff written about PHP4 still matter?)

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  • E.T. Phone "Home" - Hey I've discovered a leak..!

    - by Martin Deh
    Being a member of the WebCenter ATEAM, we are often asked to performance tune a WebCenter custom portal application or a WebCenter Spaces deployment.  Most of the time, the process is pretty much the same.  For example, we often use tools like httpWatch and FireBug to monitor the application, and then perform load tests using JMeter or Selenium.  In addition, there are the fine tuning of the different performance based tuning parameters that are outlined in the documentation and by blogs that have been written by my fellow ATEAMers (click on the "performance" tag in this ATEAM blog).  While performing the load test where the outcome produces a significant reduction in the systems resources (memory), one of the causes that plays a role in memory "leakage" is due to the implementation of the navigation menu UI.  OOTB in both JDeveloper and WebCenter Spaces, there are sample (page) templates that include a "default" navigation menu.  In WebCenter Spaces, this is through the SpacesNavigationModel taskflow region, and in a custom portal (i.e. pageTemplate_globe.jspx) the menu UI is contructed using standard ADF components.  These sample menu UI's basically enable the underlying navigation model to visualize itself to some extent.  However, due to certain limitations of these sample menu implementations (i.e. deeper sub-level of navigations items, look-n-feel, .etc), many customers have developed their own custom navigation menus using a combination of HTML, CSS and JQuery.  While this is supported somewhat by the framework, it is important to know what are some of the best practices in ensuring that the navigation menu does not leak.  In addition, in this blog I will point out a leak (BUG) that is in the sample templates.  OK, E.T. the suspence is killing me, what is this leak? Note: for those who don't know, info on E.T. can be found here In both of the included templates, the example given for handling the navigation back to the "Home" page, will essentially provide a nice little memory leak every time the link is clicked. Let's take a look a simple example, which uses the default template in Spaces. The outlined section below is the "link", which is used to enable a user to navigation back quickly to the Group Space Home page. When you (mouse) hover over the link, the browser displays the target URL. From looking initially at the proposed URL, this is the intended destination.  Note: "home" in this case is the navigation model reference (id), that enables the display of the "pretty URL". Next, notice the current URL, which is displayed in the browser.  Remember, that PortalSiteHome = home.  The other highlighted item adf.ctrl-state, is very important to the framework.  This item is basically a persistent query parameter, which is used by the (ADF) framework to managing the current session and page instance.  Without this parameter present, among other things, the browser back-button navigation will fail.  In this example, the value for this parameter is currently 95K25i7dd_4.  Next, through the navigation menu item, I will click on the Page2 link. Inspecting the URL again, I can see that it reports that indeed the navigation is successful and the adf.ctrl-state is also in the URL.  For those that are wondering why the URL displays Page3.jspx, instead of Page2.jspx. Basically the (file) naming convention for pages created ar runtime in Spaces start at Page1, and then increment as you create additional pages.  The name of the actual link (i.e. Page2) is the page "title" attribute.  So the moral of the story is, unlike design time created pages, run time created pages the name of the file will 99% never match the name that appears in the link. Next, is to click on the quick link for navigating back to the Home page. Quick investigation yields that the navigation was indeed successful.  In the browser's URL there is a home (pretty URL) reference, and there is also a reference to the adf.ctrl-state parameter.  So what's the issue?  Can you remember what the value was for the adf.ctrl-state?  The current value is 3D95k25i7dd_149.  However, the previous value was 95k25i7dd_4.  Here is what happened.  Remember when (mouse) hovering over the link produced the following target URL: http://localhost:8888/webcenter/spaces/NavigationTest/home This is great for the browser as this URL will navigate to the intended targer.  However, what is missing is the adf.ctrl-state parameter.  Since this parameter was not present upon navigation "within" the framework, the ADF framework produced another adf.ctrl-state (object).  The previous adf.ctrl-state basically is orphaned while continuing to be alive in memory.  Note: the auto-creation of the adf.ctrl state does happen initially when you invoke the Spaces application  for the first time.  The following is the line of code which produced the issue: <af:goLink destination="#{boilerBean.globalLogoURIInSpace} ... Here the boilerBean is responsible for returning the "string" url, which in this case is /spaces/NavigationTest/home. Unfortunately, again what is missing is adf.ctrl-state. Note: there are more than one instance of the goLinks in the sample templates. So E.T. how can I correct this? There are 2 simple fixes.  For the goLink's destination, use the navigation model to return the actually "node" value, then use the goLinkPrettyUrl method to add the current adf.ctrl-state: <af:goLink destination="#{navigationContext.defaultNavigationModel.node['home'].goLinkPrettyUrl}"} ... />  Note: the node value is the [navigation model id]  Using a goLink does solve the main issue.  However, since the link basically does a redirect, some browsers like IE will produce a somewhat significant "flash".  In a Spaces application, this may be an annoyance to the users.  Another way to solve the leakage problem, and also remove the flash between navigations is to use a af:commandLink.  For example, here is the code example for this scenario: <af:commandLink id="pt_cl2asf" actionListener="#{navigationContext.processAction}" action="pprnav">    <f:attribute name="node" value="#{navigationContext.defaultNavigationModel.node['home']}"/> </af:commandLink> Here, the navigation node to where home is located is delivered by way of the attribute to the commandLink.  The actual navigation is performed by the processAction, which is needing the "node" value. E.T. OK, you solved the OOTB sample BUG, what about my custom navigation code? I have seen many implementations of creating a navigation menu through custom code.  In addition, there are some blog sites that also give detailed examples.  The majority of these implementations are very similar.  The code usually involves using standard HTML tags (i.e. DIVS, UL, LI, .,etc) and either CSS or JavaScript (JQuery) to produce the flyout/drop-down effect.  The navigation links in these cases are standard <a href... > tags.  Although, this type of approach is not fully accepted by the ADF community, it does work.  The important thing to note here is that the <a> tag value must use the goLinkPrettyURL method of contructing the target URL.  For example: <a href="${contextRoot}${menu.goLinkPrettyUrl}"> The main reason why this type of approach is popular is that links that are created this way (also with using af:goLinks), the pages become crawlable by search engines.  CommandLinks are currently not search friendly.  However, in the case of a Spaces instance this may be acceptable.  So in this use-case, af:commandLinks, which would replace the <a>  (or goLink) tags. The example code given of the af:commandLink above is still valid. One last important item.  If you choose to use af:commandLinks, special attention must be given to the scenario in which java script has been used to produce the flyout effect in the custom menu UI.  In many cases that I have seen, the commandLink can only be invoked once, since there is a conflict between the custom java script with the ADF frameworks own scripting to control the view.  The recommendation here, would be to use a pure CSS approach to acheive the dropdown effects. One very important thing to note.  Due to another BUG, the WebCenter environement must be patched to BP3 (patch  p14076906).  Otherwise the leak is still present using the goLinkPrettyUrl method.  Thanks E.T.!  Now I can phone home and not worry about my application running out of resources due to my custom navigation! 

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  • Backup, clean install and restore

    - by Tony Martin
    Due to the route I came into Ubuntu I now have 12.10 upgraded from 12.04 on an NTFS file system. I've invested a lot of time getting everything as I want it, vis packages installed and settings, etc. I wonder if there is an easy method of: 1 Backing up the whole system so that I can; 2 Do a squeaky clean install of 12.10 on ext4 with bells and whistles then; 3 Restore my backup so that my system behaves as it did before the reinstall? Sorry if this seems terribly obvious, but I don't want to find all the problems when it's too late. TIA.

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  • Is MediaTemple's (gs) really worth the hassle? [closed]

    - by Andrew
    I have been hosting my sites with Dreamhost for a while, and although none of them are high-trafic atm, I am going to a launch a Rails app this summer and a couple of other stuff, so I need a serious host. Since my plan ends in a couple of days, I have been looking at alternatives, and because MT has such a good reputation in the webdesign world, I have been seriously considering paying the ridiculous 20$/month for its shared hosting services. That was until I actually read some reviews of it, most of which indicated it is slow and overpriced. So now I'm wondering whether switching over to (gs) would really be a good idea, or if I would be better off paying less money for something like a Site5 or Hostgator shared hosting plan. What is your experience with MT, and particularly their Grid Service? Do you think I should even switch to (gs) in the first place, or should I choose something else from its competitors?

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  • Opportunity Nokia's

    - by Andrew Clarke
    Nokia’s alliance with Microsoft is likely to be good news for anyone using Microsoft technologies, and particularly for .NET developers. Before the announcement, the future wasn’t looking so bright for the ‘mobile’ version of Windows, Windows Phone. Microsoft currently has only 3.1% of the Smartphone market, even though it has been involved in it for longer than its main rivals. Windows Phone has now got the basics right, but that is hardly sufficient by itself to change its predicament significantly. With Nokia's help, it is possible. Despite the promise of multi-tasking for third party apps, integration with Microsoft platforms such as Xbox and Office, direct integration of Twitter support, and the introduction of IE 9 “later this year”, there have been frustratingly few signs of urgency on Microsoft’s part in improving the Windows Phone  product. Until this happens, there seems little prospect of reward for third-party developers brave enough to support the platform with applications. This is puzzling when one sees how well SQL Server and Microsoft’s other server technologies have thrived in recent years, under good leadership from a management that understands the technology. The same just hasn’t been true for some of the consumer products. In consequence, iPads and Android tablets have already exposed diehard Windows users, for the first time, to an alternative GUI for consumer Tablet PCs, and the comparisons aren’t always in Windows’ favour. Nokia’s problem is obvious: Android’s meteoric rise. Android now has 33% of the worldwide market for smartphones, while the market share of Nokia’s Symbian has dropped from 44% to 31%. As details of the agreement emerge, it would seem that Nokia will bring a great deal of expertise, such as imaging and Nokia Maps, to Windows Phone that should make it more competitive. It is wrong to assume that Nokia’s decline will continue: the shock of Android’s sudden rise could be enough to sting them back to their previous form, and they have Microsoft’s huge resources and marketing clout to help them. For the sake of the whole Windows stack, I really hope the alliance succeeds.

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  • The Middle of Every Project

    - by andrew.sparks
    I read a quote somewhere “The middle of every successful project looks like a mess.” or something to that effect. I suppose the projects where the beginning, middle and end are a mess are the ones you need to watch out for. Right now we are in ramp up of the maintenance/support teams at a big project in the Nordics. We are facing a year of mixed mode operations, where we have production operations and the phased rollout to new locations in parallel. The support team supports, and the deployment team deploys. As usual the assumption right up to about a month or so before initial go-live was that the deployment team would carry the support. Not! Consequently we had a last minute scramble over the Christmas/New Year to fire up a support/maintenance team. While it is a bit messy and not perfect – the quality of the mess (I mean scramble) is not so bad. Weekly operational review with the operational delivery managers, written issue lists and assigned actions, candid discussions getting the problems on the table and documented, issues getting solved and moved off the table. So while the middle of a project might look like a mess (even the start) it is methodical use of project management tools of checklists and scheduled communication points that are helping us navigate out of the mess and bring it all under control.

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  • Caveat utilitor - Can I run two versions of Microsoft Project side-by-side?

    - by Martin Hinshelwood
    A number of out customers have asked if there are any problems in installing and running multiple versions of Microsoft Project on a single client. Although this is a case of Caveat utilitor (Let the user beware), as long as the user understands and accepts the issues that can occur then they can do this. Although Microsoft provide the ability to leave old versions of Office products (except Outlook) on your client when you are installing a new version of the product they certainly do not endorse doing so. Figure: For Project you can choose to keep the old stuff   That being the case I would have preferred that they put a “(NOT RECOMMENDED)” after the options to impart that knowledge to the rest of us, but they did not. The default and recommended behaviour is for the newer version installer to remove the older versions. Of course this does not apply in the revers. There are no forward compatibility packs for Office. There are a number of negative behaviours (or bugs) that can occur in this configuration: There is only one MS Project In Windows a file extension can only be associated with a single program.  In this case, MPP files can be associated with only one version of winproj.exe.  The executables are in different folders so if a user double-clicks a Project file on the desktop, file explorer, or Outlook email, Windows will launch the winproj.exe associated with MPP and then load the MPP file.  There are problems associated with this situation and in some cases workarounds. The user double-clicks on a Project 2010 file, Project 2007 launches but is unable to open the file because it is a newer version.  The workaround is for the user to launch Project 2010 from the Start menu then open the file.  If the file is attached to an email they will need to first drag the file to the desktop. All your linked MS Project files need to be of the same version There are a number of problems that occur when people use on Microsoft’s Object Linking and Embedding (OLE) technology.  The three common uses of OLE are: for inserted projects where a Master project contains sub-projects and each sub-project resides in its own MPP file shared resource pools where multiple MPP files share a common resource pool kept in a single MPP file cross-project links where a task or milestone in one MPP file has a  predecessor/successor relationship with a task or milestone in a different MPP file What I’ve seen happen before is that if you are running in a version of Project that is not associated with the MPP extension and then try and activate an OLE link then Project tries to launch the other version of Project.  Things start getting very confused since different MPP files are being controlled by different versions of Project running at the same time.  I haven’t tried this in awhile so I can’t give you exact symptoms but I suspect that if Project 2010 is involved the symptoms will be different then in a Project 2003/2007 scenario.  I’ve noticed that Project 2010 gives different error messages for the exact same problem when it occurs in Project 2003 or 2007.  -Anonymous The recommendation would be either not to use this feature if you have to have multiple versions of Project installed or to use only a single version of Project. You may get unexpected negative behaviours if you are using shared resource pools or resource pools even when you are not running multiple versions as I have found that they can get broken very easily. If you need these thing then it is probably best to use Project Server as it was created to solve many of these specific issues. Note: I would not even allow multiple people to access a network copy of a Project file because of the way Windows locks files in write mode. This can cause write-locks that get so bad a server restart is required I’ve seen user’s files get write-locked to the point where the only resolution is to reboot the server. Changing the default version to run for an extension So what if you want to change the default association from Project 2007 to Project 2010?   Figure: “Control Panel | Folder Options | Change the file associated with a file extension” Windows normally only lists the last version installed for a particular extension. You can select a specific version by selecting the program you want to change and clicking “Change program… | Browse…” and then selecting the .exe you want to use on the file system. Figure: You will need to select the exact version of “winproj.exe” that you want to run Conclusion Although it is possible to run multiple versions of Project on one system in the main it does not really make sense.

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  • No Cost 1-Click Remarketer Level Training

    - by martin.morganti(at)oracle.com
    The Remarketer level has proven to be a great success as a way of enabling Remarketers to Jump start a resale business with Oracle. As part of the Knowledge Zone for the 1-Click Products we have some no cost training available - the Oracle 1-Click Technology Products Guided Learning Path - which explains about the program and how to position Oracle products. We have been working to increase the training that is available for Remarketers and I am pleased to let you know that we have recently added more no cost training. The training path that we have released is the Oracle Database 11g 1-Click Technology Sales Guided Learning Path . This set of courses provides more detail on the Oracle 11G Database and will help you to better uncover and exploit opportunities for you to sell Oracle 11G as part of your solutions. So if you are interested in a No Fees, No Barriers No Excuses way to resell Oracle 1-Click products look at the Remarketer page and take the free 1-Click Guided Learning paths in the Training Section to kick start your activity.

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  • More Collateral to drive Remarketer Activity

    - by martin.morganti(at)oracle.com
    Over the last few months we have added a range of marketing materials to the Remarketer Level pages including an extensive set of Marketing Kits to support the Solution Kits previously available. As part of the continuing program, we have just added some additional training for Remarketers at no cost. In addition to the Oracle 1-Click Technology Products Guided Learning Path which explains about the program and how to position the products, we have added Oracle Database 11g 1-Click Technology Sales Guided Learning Path. This Learning path allows Remarketers to get access to more detailed training on the Oracle 11G database and so develop their understanding of the opportunities they could be benefiting from today, by reselling the 1-click products. This is in direct response to requests to make more training available to the Remarketers, so take the opportunity to let your Remarketer customers and prospects know about this additional training and how they can Jump Start a resell business with Oracle today with No Fees, No Barriers and No Excuses.

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  • Are there any tools for testing drag & drop Windows desktop applications?

    - by Andrew
    I need to develop a Windows desktop application (win32 API) which will use drag & drop extensively in many formats, including my own. I need to test it, for example, with CF_TEXT dragging, CF_RTF, CF_DIB, CF_METAFILEPICT, and many others. The tool needs to have the following features: Displaying the content of DataObject dragged into it with all available format viewers. Allows preparation of a few samples of different clipboard formats together in a single DataObject, ready for dragging into my app. Allows including my own format names into the formats list of the testing tool.

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  • Do you know that every user story should have an owner?

    - by Martin Hinshelwood
    When you are building complicated software and working with customers it is always nice for them to have some idea on who to speak to about a particular story during a sprint. In order to achieve this one of the Team takes responsibility for “looking after” a story. They will collect all of the “Done” emails and make sure that everyone follows the Done criteria identified by the team as well as answering any Product Owner queries. Figure: Bad example, The product owner is not sure who to speak to. Figure: Good example, The product owner can now see who he should speak to an developers know where to send done emails.   Technorati Tags: SSW,Scrum,SSW Rules,Rules to better Scrum with TFS

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  • Object behaviour or separate class?

    - by Andrew Stephens
    When it comes to OO database access you see two common approaches - the first is to provide a class (say "Customer") with methods such as Retrieve(), Update(), Delete(), etc. The other is to keep the Customer class fairly lightweight (essentially just properties) and perform the database access elsewhere, e.g. using a repository. This choice of approaches doesn't just apply to database access, it can crop up in many different OOD scenarios. So I was wondering if one way is preferable over the other (although I suspect the answer will be "it depends")! Another dev on our team argues that to be truly OO the class should be "self-contained", i.e. providing all the methods necessary to manipulate and interact with that object. I personally prefer the repository approach - I don't like bloating the Customer class with all that functionality, and I feel it results in cleaner code having it elsewhere, but I can't help thinking I'm seriously violating core OO concepts! And what about memory implications? If I retrieve thousands of Customer objects I'm assuming those with the data access methods will take up a lot more memory than the property-only objects?

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  • Cannot install gnome extensions from gnome site. No switch appearing in firefox or chrome

    - by Andrew James Adams
    I have installed ubuntu 12.04, and installed gnome3 on my system. I am attempting to download the user theme extensions from extensions.gnome.org, but I can't see this "switch" everyone's talking about. I've tried both chromium and firefox browsers on the site. I found a similar subject here at askUbuntu. I followed the directions but I got a warning about gnome common dependencies. I installed gnome-extensions-common without an error but I still cannot install user-themes, and I can't find the mysterious "switch". Any ideas? Thanks in advance.

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  • Agile bug fixing - what's the preferred process for testing?

    - by Andrew Stephens
    When a bug is fixed, the dev set its status to "resolved" and the bug is reassigned back to the person that created it. In our case this is usually the product owner - we don't have dedicated testers. But what's a good process for controlling how/when the PO tests the software? Should he be given the latest build after each bug is resolved/checked-in? Or what about every morning? Or should he only receive a build at (or close to) the end of the iteration, to include all of that iteration's new functionality and bug fixes? We are using TFS by the way.

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  • Ubuntu One and iPad

    - by Martin G Miller
    I have installed the Ubuntu One app for my iPad 3 running iOS 6. It runs and asked to access my pictures folder on the iPad, which I granted. Now it just displays a splash screen for the Ubuntu One but does not seem to be doing anything else. I can't figure out how to get it to see my regular Ubuntu One account that I have had for the last few years and use regularly between various Ubuntu computers I have.

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  • Positioning a sprite in XNA: Use ClientBounds or BackBuffer?

    - by Martin Andersson
    I'm reading a book called "Learning XNA 4.0" written by Aaron Reed. Throughout most of the chapters, whenever he calculates the position of a sprite to use in his call to SpriteBatch.Draw, he uses Window.ClientBounds.Width and Window.ClientBounds.Height. But then all of a sudden, on page 108, he uses PresentationParameters.BackBufferWidth and PresentationParameters.BackBufferHeight instead. I think I understand what the Back Buffer and the Client Bounds are and the difference between those two (or perhaps not?). But I'm mighty confused about when I should use one or the other when it comes to positioning sprites. The author uses for the most part Client Bounds both for checking whenever a moving sprite is of the screen and to find a spawn point for new sprites. However, he seems to make two exceptions from this pattern in his book. The first time is when he wants some animated sprites to "move in" and cross the screen from one side to another (page 108 as mentioned). The second and last time is when he positions a texture to work as a button in the lower right corner of a Windows Phone 7 screen (page 379). Anyone got an idea? I shall provide some context if it is of any help. Here's how he usually calls SpriteBatch.Draw (code example from where he positions a sprite in the middle of the screen [page 35]): spriteBatch.Draw(texture, new Vector2( (Window.ClientBounds.Width / 2) - (texture.Width / 2), (Window.ClientBounds.Height / 2) - (texture.Height / 2)), null, Color.White, 0, Vector2.Zero, 1, SpriteEffects.None, 0); And here is the first case of four possible in a switch statement that will set the position of soon to be spawned moving sprites, this position will later be used in the SpriteBatch.Draw call (page 108): // Randomly choose which side of the screen to place enemy, // then randomly create a position along that side of the screen // and randomly choose a speed for the enemy switch (((Game1)Game).rnd.Next(4)) { case 0: // LEFT to RIGHT position = new Vector2( -frameSize.X, ((Game1)Game).rnd.Next(0, Game.GraphicsDevice.PresentationParameters.BackBufferHeight - frameSize.Y)); speed = new Vector2(((Game1)Game).rnd.Next( enemyMinSpeed, enemyMaxSpeed), 0); break;

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  • Enabling Multi-touch features of the Apple Magic Mouse on Ubuntu 12.04

    - by Martin
    I want to write a simple app that uses Apple's Magic Trackpad, nothing special, just so that it recognizes atleast one gesture. The thing is, Ubuntu itself doesnt really recognize this device. I'm using Ubuntu 12.04 and by default the device works with 1 finger, but without tap-click or doubletap, 3 fingers move the window and 3 finger spread makes it fullscreen. I managed to enable 2 finger scrolling with "xinput set-prop 8 'Two-Finger Scrolling' 1 1", but thats about it. No other gestures work, ginn doesnt start, giesview detects the device but doesnt respond to any of the gestures, and touchegg doesnt start either. I tried example apps from qt that come with ubuntu but they dont work. So... what do i do? i tried using qt but all i get from the app is "Got touch without getting TouchBegin for id XX" what else can i use to get my app to work with multitouch devices?

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  • When clientTransferProhibited is off to transfer a domain name, couldn't the name be stolen?

    - by Cedric Martin
    I'd like to transfer a domain from one registrar (Key-systems) to another registrar (OVH). I don't really understand the procedure and I'm a bit confused... I read everywhere that clientTransferProhibited prevents people from stealing your domain name. Now apparently during the course of transferring my domain from Key-systems to OVH, I'll to change clientTransferProhibited so that the transfer is allowed. Wouldn't my domain then become "stealable" during some amount of time? (a few hours / days / week)

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  • How to hire support people?

    - by Martin
    I manage a tech support team at a mid-sized software company. We are the last line of support, so issues that we can't fix need to be escalated to the development team. When I joined the company, our team wasn't capable of much beyond using a specific set of troubleshooting steps to solve known issues and escalating anything else to the developers. It's always been a goal of mine for our team to shoulder as much of the support burden as possible without ever bothering a developer. Over the past few years, I, along with several new hires I've made, have made pretty good progress in that direction. We've coded our own troubleshooting tools which now ship with several of our products. When users have never-before-seen issues, we analyze stack traces and troubleshoot down to the code level, and if we need to submit a bug, half the time we've already identified in the code where in the code the bug is and offered a patch to fix it. Here's the problem I've always had: finding support people capable of the work I've described above is really difficult. I've hired 3 people in the past 3 years, and I've probably looked at several thousand resumes and conducted several hundred phone screens to do so. I know it's pretty well accepted that hiring good people is tough in the tech industry, but it seems that support is especially difficult -- there are clearly thousands of people walking around calling themselves support analysts, but 99%+ of them seemingly aren't capable of anything beyond reading a script. I'm curious if anyone has experience recruiting the sort of folks I'm talking about, and if you have any suggestions to share. We've tried all sorts of things -- different job titles/descriptions, using headhunters, etc. And while we've managed to hire a few good folks, it's basically taken us a year to find an appropriate candidate for each opening we've had, and I can't help but wonder if there's something we could be doing differently.

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  • Canon MP495 Scanner not working

    - by Andrew
    Running 12.04, installed and updated latest drivers for MP495 but nothing stil. latest drivers provided here: https://code.launchpad.net/~michael-gruz/+archive/canon-trunk/+packages Followed this guide to the letter: http://ubuntuforums.org/showthread.php?t=1602839&page=11 Xsane and simple scan do not work. I have tried various other programs and have nothing... People are saying it works well with 11.10, so I don't know what the deal is with 12.04. Any help would be greatly appreciated as I need this printer for my out-of-home business, and I really don't want to switch back windows just for a freaking scanner to function. Why don't these companies realise ubuntu users need to print things too?!

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  • Good text editor for Ruby on Rails programming?

    - by Andrew
    I'm trying to find a text editor that I can use for doing Ruby on Rails development. I have been using TextMate on my Mac and would love to find something that even comes close to that experience. My Ubuntu laptop is a little old, and doesn't have a lot of memory, so I need something lightweight. I don't need/want a bloated IDE because the performance on my slow laptop would be terrible. It would be nice if this text editor had: Syntax highlighting A project/file browser view to be able to open files in my project Keyboard shortcuts (don't need them as much)

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  • Oracle Remarketer Level expansion in China

    - by martin.morganti(at)oracle.com
    Remarketer Level continues to expand and develop in Oracle's Asia Pacific region. Following the launch of Remarketer level in Korea and Taiwan earlier in FY11, it is great news to see the number of Remarketer VAD partners in China continue to increase. Recent weeks have seen Beijing Futong Dongfang Technology Co.,Ltd. and Digital China (China) Limited both execute the Remarketer VAD addendum. We are delighted that this takes the total of our Remarketer VADs in China to four. This means that we now have even broader coverage to address the opportunity that Remarketer level presents Oracle and our VAD remarketer partners. So welcome to our two latest additions. To find out who are the Remarketer VAD partners in your country, the latest list is posted at here.

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  • Ubuntu boots up maintenance shell?

    - by Andrew
    Any time I try to start up my computer it goes to a screen titled GNU GRUB version 1.99-12ubuntu5 I can then choose from 5 different options. If I try to just boot Ubuntu, with Linux 3.0.0-20-generic it then goes to a screen saying: mountall: /lib/x86_64-linux-gnu/libc.so.6: version 'GLIBC_2.14' not found (required by /lib/libply.so.2) General error mounting filesystems. A maintenance shell will now be started. CONTROL-D will terminate this shell and reboot the system. root@Brown126:~# Control-D just brings me back to the first screen. And nothing works in recovery mode. How can I fix this?

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  • Absolute beginner to app developement [closed]

    - by Andrew Johnston
    I have two app ideas that I am trying to build. I have started at the Facebook developement pages and done the Heroku/Git thing. However, I have absolutely no idea of what I am doing. When they say on the developer page: follow these quick easy steps Are they assuming that they are talking to a programmer/developer? I believe my apps have huge potential but I don't want to disclose my ideas. Any advice? I also would like to know how does one make money from Facebook applications?

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