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  • MySQL - Powering Online Media & Entertainment

    - by bertrand.matthelie(at)oracle.com
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Times"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p { margin: 0cm 0cm 0.0001pt; font-size: 10pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } If you're reading news, watching videos, or playing games online, you're probably relying on MySQL to do so.   Facebook, YouTube, BBC News, Zynga, thePlatform and many other leading Media & Entertainment organizations chose MySQL to power their online news, gaming, social networking, advertising or other applications.   During the past decade, the Media & Entertainment industry experienced a spectacular transformation.  The mobile Internet is becoming the dominant media platform, and the boundaries between the different types of media (i.e. Print, TV, Radio, Internet) have increasingly blurred as we've gradually come to perform more and more of our daily activities online.   To better understand how MySQL can help you win in the fast paced world of Media & Entertainment, check out our whitepaper "MySQL - Powering The Online Media & Entertainment Industry" in which we cover:   ·       The key trends shaping the evolution of the media & entertainment industry.   ·       Their implications, and the requirements they place on the infrastructure of information & entertainment services providers.   ·       How you can leverage Oracle's MySQL technologies to quickly and cost-effectively deliver new highly scalable and highly available online media & entertainment applications.   You're welcome to download it here.

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  • Discrete Math and Computing Course

    - by ShrimpCrackers
    I was recently admitted into a Computing and Software Systems program (basically software engineering) and one of the first courses I'll be taking is called Mathematical Principles of Computing. The course description: "Integrating mathematical principles with detailed instruction in computer programming. Explores mathematical reasoning and discrete structures through object-oriented programming. Includes algorithm analysis, basic abstract data types, and data structures." I'm not a fan of math, but I've been doing well in all my math classes mostly A's and B's ever since I started two years ago, and I've been doing math every quarter - never took a quarter without math - so I've been doing it all in sequence without gaps. However, I'm worried about this class. I've read briefly on what discrete math is and from what my advisor told me, its connection with computer science is that it has alot to do with proving algorithms. One thing that my instructors briefly touched on and never went into detail was proving algorithms, and when I tried, I just wasn't very good at mathematical induction. It's one of the things that I ignored every time it showed up in a homework problem (usually in Calculus III which I'm finishing up right now). Questions: 1. What can I expect from this class? 2. How can I prepare myself for this class? 3. Other tips? Thank you.

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  • NFS issue brings down entire vSphere ESX estate

    - by growse
    I experienced an odd issue this morning where an NFS issue appeared to have taken down the majority of my VMs hosted on a small vSphere 5.0 estate. The infrastructure itself is 4x IBM HS21 blades running around 20 VMs. The storage is provided by a single HP X1600 array with attached D2700 chassis running Solaris 11. There's a couple of storage pools on this which are exposed over NFS for the storage of the VM files, and some iSCSI LUNs for things like MSCS shared disks. Normally, this is pretty stable, but I appreciate the lack of resiliancy in having a single X1600 doing all the storage. This morning, in the logs of each ESX host, at around 0521 GMT I saw a lot of entries like this: 2011-11-30T05:21:54.161Z cpu2:2050)NFSLock: 608: Stop accessing fd 0x41000a4cf9a8 3 2011-11-30T05:21:54.161Z cpu2:2050)NFSLock: 608: Stop accessing fd 0x41000a4dc9e8 3 2011-11-30T05:21:54.161Z cpu2:2050)NFSLock: 608: Stop accessing fd 0x41000a4d3fa8 3 2011-11-30T05:21:54.161Z cpu2:2050)NFSLock: 608: Stop accessing fd 0x41000a4de0a8 3 [....] 2011-11-30T06:16:07.042Z cpu0:2058)WARNING: NFS: 283: Lost connection to the server 10.13.111.197 mount point /sastank/VMStorage, mounted as f0342e1c-19be66b5-0000-000000000000 ("SAStank") 2011-11-30T06:17:01.459Z cpu2:4011)NFS: 292: Restored connection to the server 10.13.111.197 mount point /sastank/VMStorage, mounted as f0342e1c-19be66b5-0000-000000000000 ("SAStank") 2011-11-30T06:25:17.887Z cpu3:2051)NFSLock: 608: Stop accessing fd 0x41000a4c2b28 3 2011-11-30T06:27:16.063Z cpu3:4011)NFSLock: 568: Start accessing fd 0x41000a4d8928 again 2011-11-30T06:35:30.827Z cpu1:2058)WARNING: NFS: 283: Lost connection to the server 10.13.111.197 mount point /tank/ISO, mounted as 5acdbb3e-410e56e3-0000-000000000000 ("ISO (1)") 2011-11-30T06:36:37.953Z cpu6:2054)NFS: 292: Restored connection to the server 10.13.111.197 mount point /tank/ISO, mounted as 5acdbb3e-410e56e3-0000-000000000000 ("ISO (1)") 2011-11-30T06:40:08.242Z cpu6:2054)NFSLock: 608: Stop accessing fd 0x41000a4c3e68 3 2011-11-30T06:40:34.647Z cpu3:2051)NFSLock: 568: Start accessing fd 0x41000a4d8928 again 2011-11-30T06:44:42.663Z cpu1:2058)WARNING: NFS: 283: Lost connection to the server 10.13.111.197 mount point /sastank/VMStorage, mounted as f0342e1c-19be66b5-0000-000000000000 ("SAStank") 2011-11-30T06:44:53.973Z cpu0:4011)NFS: 292: Restored connection to the server 10.13.111.197 mount point /sastank/VMStorage, mounted as f0342e1c-19be66b5-0000-000000000000 ("SAStank") 2011-11-30T06:51:28.296Z cpu5:2058)NFSLock: 608: Stop accessing fd 0x41000ae3c528 3 2011-11-30T06:51:44.024Z cpu4:2052)NFSLock: 568: Start accessing fd 0x41000ae3b8e8 again 2011-11-30T06:56:30.758Z cpu4:2058)WARNING: NFS: 283: Lost connection to the server 10.13.111.197 mount point /sastank/VMStorage, mounted as f0342e1c-19be66b5-0000-000000000000 ("SAStank") 2011-11-30T06:56:53.389Z cpu7:2055)NFS: 292: Restored connection to the server 10.13.111.197 mount point /sastank/VMStorage, mounted as f0342e1c-19be66b5-0000-000000000000 ("SAStank") 2011-11-30T07:01:50.350Z cpu6:2054)ScsiDeviceIO: 2316: Cmd(0x41240072bc80) 0x12, CmdSN 0x9803 to dev "naa.600508e000000000505c16815a36c50d" failed H:0x0 D:0x2 P:0x0 Valid sense data: 0x5 0x24 0x0. 2011-11-30T07:03:48.449Z cpu3:2051)NFSLock: 608: Stop accessing fd 0x41000ae46b68 3 2011-11-30T07:03:57.318Z cpu4:4009)NFSLock: 568: Start accessing fd 0x41000ae48228 again (I've put a complete dump from one of the hosts on pastebin: http://pastebin.com/Vn60wgTt) When I got in the office at 9am, I saw various failures and alarms and troubleshooted the issue. It turned out that pretty much all of the VMs were inaccessible, and that the ESX hosts either were describing each VM as 'powered off', 'powered on', or 'unavailable'. The VMs described as 'powered on' where not in any way reachable or responding to pings, so this may be lies. There's absolutely no indication on the X1600 that anything was awry, and nothing on the switches to indicate any loss of connectivity. I only managed to resolve the issue by rebooting the ESX hosts in turn. I have a number of questions: What the hell happened? If this was a temporary NFS failure, why did it put the ESX hosts into a state from which a reboot was the only recovery? In the future, when the NFS server goes a little off-piste, what would be the best approach to add some resilience? I've been looking at budgeting for next year and potentially have budget to purchase another X1600/D2700/disks, would an identical mirrored disk setup help to mitigate these sorts of failures automatically? Edit (Added requested details) To expand with some details as requested: The X1600 has 12x 1TB disks lumped together in mirrored pairs as tank, and the D2700 (connected with a mini SAS cable) has 12x 300GB 10k SAS disks lumped together in mirrored pairs as sastank zpool status pool: rpool state: ONLINE scan: none requested config: NAME STATE READ WRITE CKSUM rpool ONLINE 0 0 0 c7t0d0s0 ONLINE 0 0 0 errors: No known data errors pool: sastank state: ONLINE scan: scrub repaired 0 in 74h21m with 0 errors on Wed Nov 30 02:51:58 2011 config: NAME STATE READ WRITE CKSUM sastank ONLINE 0 0 0 mirror-0 ONLINE 0 0 0 c7t14d0 ONLINE 0 0 0 c7t15d0 ONLINE 0 0 0 mirror-1 ONLINE 0 0 0 c7t16d0 ONLINE 0 0 0 c7t17d0 ONLINE 0 0 0 mirror-2 ONLINE 0 0 0 c7t18d0 ONLINE 0 0 0 c7t19d0 ONLINE 0 0 0 mirror-3 ONLINE 0 0 0 c7t20d0 ONLINE 0 0 0 c7t21d0 ONLINE 0 0 0 mirror-4 ONLINE 0 0 0 c7t22d0 ONLINE 0 0 0 c7t23d0 ONLINE 0 0 0 mirror-5 ONLINE 0 0 0 c7t24d0 ONLINE 0 0 0 c7t25d0 ONLINE 0 0 0 errors: No known data errors pool: tank state: ONLINE scan: scrub repaired 0 in 17h28m with 0 errors on Mon Nov 28 17:58:19 2011 config: NAME STATE READ WRITE CKSUM tank ONLINE 0 0 0 mirror-0 ONLINE 0 0 0 c7t1d0 ONLINE 0 0 0 c7t2d0 ONLINE 0 0 0 mirror-1 ONLINE 0 0 0 c7t3d0 ONLINE 0 0 0 c7t4d0 ONLINE 0 0 0 mirror-2 ONLINE 0 0 0 c7t5d0 ONLINE 0 0 0 c7t6d0 ONLINE 0 0 0 mirror-3 ONLINE 0 0 0 c7t8d0 ONLINE 0 0 0 c7t9d0 ONLINE 0 0 0 mirror-4 ONLINE 0 0 0 c7t10d0 ONLINE 0 0 0 c7t11d0 ONLINE 0 0 0 mirror-5 ONLINE 0 0 0 c7t12d0 ONLINE 0 0 0 c7t13d0 ONLINE 0 0 0 errors: No known data errors The filesystem exposed over NFS for the primary datastore is sastank/VMStorage zfs list NAME USED AVAIL REFER MOUNTPOINT rpool 45.1G 13.4G 92.5K /rpool rpool/ROOT 2.28G 13.4G 31K legacy rpool/ROOT/solaris 2.28G 13.4G 2.19G / rpool/dump 15.0G 13.4G 15.0G - rpool/export 11.9G 13.4G 32K /export rpool/export/home 11.9G 13.4G 32K /export/home rpool/export/home/andrew 11.9G 13.4G 11.9G /export/home/andrew rpool/swap 15.9G 29.2G 123M - sastank 1.08T 536G 33K /sastank sastank/VMStorage 1.01T 536G 1.01T /sastank/VMStorage sastank/comstar 71.7G 536G 31K /sastank/comstar sastank/comstar/sql_tempdb 6.31G 536G 6.31G - sastank/comstar/sql_tx_data 65.4G 536G 65.4G - tank 4.79T 578G 42K /tank tank/FTP 269G 578G 269G /tank/FTP tank/ISO 28.8G 578G 25.9G /tank/ISO tank/backupstage 2.64T 578G 2.49T /tank/backupstage tank/cifs 301G 578G 297G /tank/cifs tank/comstar 1.54T 578G 31K /tank/comstar tank/comstar/msdtc 1.07G 579G 32.8M - tank/comstar/quorum 577M 578G 47.9M - tank/comstar/sqldata 1.54T 886G 304G - tank/comstar/vsphere_lun 2.09G 580G 22.2M - tank/mcs-asset-repository 7.01M 578G 6.99M /tank/mcs-asset-repository tank/mscs-quorum 55K 578G 36K /tank/mscs-quorum tank/sccm 16.1G 578G 12.8G /tank/sccm As for the networking, all connections between the X1600, the Blades and the switch are either LACP or Etherchannel bonded 2x 1Gbit links. Switch is a single Cisco 3750. Storage traffic sits on its own VLAN segregated from VM machine traffic.

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  • Free version control services?

    - by thr
    What free version control service would you recommend? I'm not looking for a complete project management service like Sourceforge, just something so I don't have to run a SVN/GIT server myself.

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  • Where can I find free and open data?

    - by kitsune
    Sooner or later, coders will feel the need to have access to "open data" in one of their projects, from knowing a city's zip to a more obscure information such as the axial tilt of Pluto. I know data.un.org which offers access to the UN's extensive array of databases that deal with human development and other socio-economic issues. The other usual suspects are NASA and the USGS for planetary data. There's an article at readwriteweb with more links. infochimps.org seems to stand out. Personally, I need to find historic commodity prices, stock values and other financial data. All these data sets seem to cost money however. Clarification To clarify, I'm interested in all kinds of open data, because sooner or later, I know I will be in a situation where I could need it. I will try to edit this answer and include the suggestions in a structured manners. A link for financial data was hidden in that readwriteweb article, doh! It's called opentick.com. Looks good so far! Update I stumbled over semantic data in another question of mine on here. There is opencyc ('the world's largest and most complete general knowledge base and commonsense reasoning engine'). A project called UMBEL provides a light-weight, distilled version of opencyc. Umbel has semantic data in rdf/owl/skos n3 syntax. The Worldbank also released a very nice API. It offers data from the last 50 years for about 200 countries

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  • Theory of computation - Using the pumping lemma for context free languages

    - by Tony
    I'm reviewing my notes for my course on theory of computation and I'm having trouble understanding how to complete a certain proof. Here is the question: A = {0^n 1^m 0^n | n>=1, m>=1} Prove that A is not regular. It's pretty obvious that the pumping lemma has to be used for this. So, we have |vy| = 1 |vxy| <= p (p being the pumping length, = 1) uv^ixy^iz exists in A for all i = 0 Trying to think of the correct string to choose seems a bit iffy for this. I was thinking 0^p 1^q 0^p, but I don't know if I can obscurely make a q, and since there is no bound on u, this could make things unruly.. So, how would one go about this?

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  • Jquery's a FREE grid display

    - by mmcgrail
    I have been using Flesigrid for my CMS and I like it except there are some things I think it could do better like get the column headers from the ajax results rather then in the setup of the flexigrid or having the ability to change the buttons on reload things of that nature. I've been considering a mod of the plugin though I'm not sure i really want to do that. But the question is ... is there something that might be better that I somehow missed when I was looking for grid display ?

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  • Large free block of english non-pronoun text

    - by Tom
    As part of teaching myself python I've written a script which allows a user to play hangman. At the moment, the hangman word to be guessed is simply entered manually at the start of the script's code. I want instead for the script to choose randomly from a large list of english words. This I know how to do - my problem is finding that list of words to work from in the first place. Does anyone know of a source on the net for, say, 1000 common english words where they can be downloaded as a block of text or something similar that I can work with? (My initial thought was grabbing a chunk of a novel from project gutenburg [this project is only for my own amusement and won't be available anywhere else so copyright etc doesn't matter hugely to me btw], but anything like that is likely to contain too many names or non-standard words that wouldn't be suitable for hangman. I need text that only has words legal for use in scrabble, basically). It's a slightly odd question for here I suppose, but actually I thought the answer might be of use not just to me but anyone else working on a project for a wordgame or similar that needs a large seed list of words to work from. Many thanks for any links or suggestions :)

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  • Reminder: Totally Awesome and Totally Free Training SQL Server Training

    - by KKline
    One of the things that I enjoy about working for Quest Software is that we give back copiously to the community. From activities and offerings like SQLServerPedia , to our free posters mailed anywhere in North America (and don't forget the free hi-res PDFs for the rest of the world ), Don't forget that free DVDs of our virtual conferences featuring me, along with Buck Woody ( blog | twitter ) and Brent Ozar ( blog | twitter ) will be mailed anywhere in North America free of charge, now available...(read more)

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  • Free Document/Content Management System Using SharePoint 2010

    - by KunaalKapoor
    That’s right, it’s true. You can use the free version of SharePoint 2010 to meet your document and content management needs and even run your public facing website or an internal knowledge bank.  SharePoint Foundation 2010 is free. It may not have all the features that you get in the enterprise license but it still has enough to cater to your needs to build a document management system and replace age old file shares or folders. I’ve built a dozen content management sites for internal and public use exploiting SharePoint. There are hundreds of web content management systems out there (see CMS Matrix).  On one hand we have commercial platforms like SharePoint, SiteCore, and Ektron etc. which are the most frequently used and on the other hand there are free options like WordPress, Drupal, Joomla, and Plone etc. which are pretty common popular as well. But I would be very surprised if anyone was able to find a single CMS platform that is all things to all people. Infact not a lot of people consider SharePoint’s free version under the free CMS side but its high time organizations benefit from this. Through this blog post I wanted to present SharePoint Foundation as an option for running a FREE CMS platform. Even if you knew that there is a free version of SharePoint, what most people don’t realize is that SharePoint Foundation is a great option for running web sites of all kinds – not just team sites. It is a great option for many reasons, but in reality it is supported by Microsoft, and above all it is FREE (yay!), and it is extremely easy to get started.  From a functionality perspective – it’s hard to beat SharePoint. Even the free version, SharePoint Foundation, offers simple data connectivity (through BCS), cross browser support, accessibility, support for Office Web Apps, blogs, wikis, templates, document support, health analyzer, support for presence, and MUCH more.I often get asked: “Can I use SharePoint 2010 as a document management system?” The answer really depends on ·          What are your specific requirements? ·          What systems you currently have in place for managing documents. ·          And of course how much money you have J Benefits? Not many large organizations have benefited from SharePoint yet. For some it has been an IT project to see what they can achieve with it, for others it has been used as a collaborative platform or in many cases an extended intranet. SharePoint 2010 has changed the game slightly as the improvements that Microsoft have made have been noted by organizations, and we are seeing a lot of companies starting to build specific business applications using SharePoint as the basis, and nearly every business process will require documents at some stage. If you require a document management system and have SharePoint in place then it can be a relatively straight forward decision to use SharePoint, as long as you have reviewed the considerations just discussed. The collaborative nature of SharePoint 2010 is also a massive advantage, as specific departmental or project sites can be created quickly and easily that allow workers to interact in a variety of different ways using one source of information.  This also benefits an organization with regards to how they manage the knowledge that they have, as if all of their information is in one source then it is naturally easier to search and manage. Is SharePoint right for your organization? As just discussed, this can only be determined after defining your requirements and also planning a longer term strategy for how you will manage your documents and information. A key factor to look at is how the users would interact with the system and how much value would it get for your organization. The amount of data and documents that organizations are creating is increasing rapidly each year. Therefore the ability to archive this information, whilst keeping the ability to know what you have and where it is, is vital to any organizations management of their information life cycle. SharePoint is best used for the initial life of business documents where they need to be referenced and accessed after time. It is often beneficial to archive these to overcome for storage and performance issues. FREE CMS – SharePoint, Really? In order to show some of the completely of what comes with this free version of SharePoint 2010, I thought it would make sense to use Wikipedia (since every one trusts it as a credible source). Wikipedia shows that a web content management system typically has the following components: Document Management:   -       CMS software may provide a means of managing the life cycle of a document from initial creation time, through revisions, publication, archive, and document destruction. SharePoint is king when it comes to document management.  Version history, exclusive check-out, security, publication, workflow, and so much more.  Content Virtualization:   -       CMS software may provide a means of allowing each user to work within a virtual copy of the entire Web site, document set, and/or code base. This enables changes to multiple interdependent resources to be viewed and/or executed in-context prior to submission. Through the use of versioning, each content manager can preview, publish, and roll-back content of pages, wiki entries, blog posts, documents, or any other type of content stored in SharePoint.  The idea of each user having an entire copy of the website virtualized is a bit odd to me – not sure why anyone would need that for anything but the simplest of websites. Automated Templates:   -       Create standard output templates that can be automatically applied to new and existing content, allowing the appearance of all content to be changed from one central place. Through the use of Master Pages and Themes, SharePoint provides the ability to change the entire look and feel of site.  Of course, the older brother version of SharePoint – SharePoint Server 2010 – also introduces the concept of Page Layouts which allows page template level customization and even switching the layout of an individual page using different page templates.  I think many organizations really think they want this but rarely end up using this bit of functionality.  Easy Edits:   -       Once content is separated from the visual presentation of a site, it usually becomes much easier and quicker to edit and manipulate. Most WCMS software includes WYSIWYG editing tools allowing non-technical individuals to create and edit content. This is probably easier described with a screen cap of a vanilla SharePoint Foundation page in edit mode.  Notice the page editing toolbar, the multiple layout options…  It’s actually easier to use than Microsoft Word. Workflow management: -       Workflow is the process of creating cycles of sequential and parallel tasks that must be accomplished in the CMS. For example, a content creator can submit a story, but it is not published until the copy editor cleans it up and the editor-in-chief approves it. Workflow, it’s in there. In fact, the same workflow engine is running under SharePoint Foundation that is running under the other versions of SharePoint.  The primary difference is that with SharePoint Foundation – you need to configure the workflows yourself.   Web Standards: -       Active WCMS software usually receives regular updates that include new feature sets and keep the system up to current web standards. SharePoint is in the fourth major iteration under Microsoft with the 2010 release.  In addition to the innovation that Microsoft continuously adds, you have the entire global ecosystem available. Scalable Expansion:   -       Available in most modern WCMSs is the ability to expand a single implementation (one installation on one server) across multiple domains. SharePoint Foundation can run multiple sites using multiple URLs on a single server install.  Even more powerful, SharePoint Foundation is scalable and can be part of a multi-server farm to ensure that it will handle any amount of traffic that can be thrown at it. Delegation & Security:  -       Some CMS software allows for various user groups to have limited privileges over specific content on the website, spreading out the responsibility of content management. SharePoint Foundation provides very granular security capabilities. Read @ http://msdn.microsoft.com/en-us/library/ee537811.aspx Content Syndication:  -       CMS software often assists in content distribution by generating RSS and Atom data feeds to other systems. They may also e-mail users when updates are available as part of the workflow process. SharePoint Foundation nails it.  With RSS syndication and email alerts available out of the box, content syndication is already in the platform. Multilingual Support: -       Ability to display content in multiple languages. SharePoint Foundation 2010 supports more than 40 languages. Read More Read more @ http://msdn.microsoft.com/en-us/library/dd776256(v=office.12).aspxYou can download the free version from http://www.microsoft.com/en-us/download/details.aspx?id=5970

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  • Free ebook: Programming Windows 8 Apps with HTML, CSS, and JavaScript

    - by TATWORTH
    Originally posted on: http://geekswithblogs.net/TATWORTH/archive/2013/11/03/free-ebook-programming-windows-8-apps-with-html-css-and.aspxAt http://blogs.msdn.com/b/microsoft_press/archive/2012/10/29/free-ebook-programming-windows-8-apps-with-html-css-and-javascript.aspx, there is a free E-Book: Programming Windows 8 Apps with HTML, CSS, and JavaScript. "This free E-book provides comprehensive coverage of the platform for Windows Store apps."

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  • Understanding Search Engine Optimization Cost and Creating Free One Way Links

    Knowing about search engine optimization cost, whether it is free or a bit pricey, can help you to get started creating the best one-way links that you can. Free one way links are important search engine boosters that will get your site a decent rank. Of course, you can always buy one way links but getting them for free is always better. Besides getting it for free, creating these links is easy. You only need to know the basics of link building and you're off!

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  • Pella Increases Online Appointment Scheduling and Rapidly Personalizes and Updates Marketing Initiatives

    - by Michael Snow
    Originally posted on Oracle Customers page.Oracle Customer: Pella CorporationLocation:  Pella, IowaIndustry: Industrial Manufacturing Employees:  7,100 Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. A family-owned company, Pella has an 88-year history of innovation and, today, is the second-largest manufacturer in the country of windows and doors, including patio, entry, and storm doors. The company has 10 manufacturing facilities in United States and window and door showrooms across the United States and Canada. In-home consultations are an important part of Pella’s sales process. Several years ago, the company launched an online appointment scheduling tool to improve customer convenience. While the functionality worked well, the company wanted to increase online conversion rates and decrease the number of incomplete, online appointment schedules. It also wanted to give its business analysts and other line-of-business personnel the ability to update the scheduling tool and interface quickly, without needing IT team intervention and recoding, to better capitalize on opportunities and personalize the interface for specific markets. Pella also looked to reduce IT complexity by selecting a system that integrated easily with its Oracle E-Business Suite Release 12.1 enterprise applications.Pella, which has a large Oracle footprint, selected Oracle WebCenter Sites as the foundation for its new, real-time appointment scheduling application. It used the solution to re-engineer the scheduling process and the information required to set up an appointment. Just a few months after launch, it is seeing improvement in the number of appointments booked online and experiencing fewer abandoned appointments during the scheduling process. As important, Pella can now quickly and easily make changes to images, video, and content displayed on the scheduling tool interface, delivering greater business agility. Previously, such changes required a developer and weeks of coding and testing. Today, a member of Pella’s business analyst team can complete the changes in hours. This capability enables Pella to personalize the Web experience for customers. For example, it can display different products or images for clients in different regions.The solution is also highly scalable. Pella is using Oracle WebCenter Sites for appointment scheduling now and plans to migrate Pella.com, its configurator tool, and dealer microsites onto the platform. Further, Pella plans to leverage the solution to optimize mobile devices. “Moving ahead, we expect to extensively leverage Oracle WebCenter Sites to gain greater flexibility in updating the Web experience, thanks to the ability to make updates quickly without developer resources. Segmentation and targeting capabilities will allow us to create a more personalized experience across both traditional and mobile platforms,” said Teri Lancaster, IT manager, customer experience applications, Pella Corporation. A word from Pella Corporation "Oracle WebCenter Sites?from the start?delivered important benefits. We’ve redesigned the online scheduling process and are seeing more potential customers completing consultation bookings online. More important, the solution opens a world of other possibilities as we plan to migrate Pella.com and our dealer microsites to the platform, and leverage it to optimize the Web experience for our mobile devices.” – Teri Lancaster, IT Manager, Customer Experience Applications, Pella Corporation Oracle Product and Services Oracle WebCenter Sites Why Oracle Pella has a long-standing relationship with Oracle. “We look to Oracle first for a solution. Our Oracle account team came to us with several solutions, and Oracle WebCenter Sites delivered the scalability, ease-of-use, flexibility, and scalability that we required for the appointment scheduling initiative and other Web projects on the horizon, including migrating Pella.com and optimizing our site for mobile platforms,”said Teri Lancaster, IT manager, customer experience applications, Pella Corporation. Implementation Process The Pella implementation team, working with Oracle partner Element Solutions, LLC, integrated the appointment setting application with Pella.com as well as the company’s Oracle E-Business Suite customer relationship management applications. Using Oracle WebCenter Site’s development tools and subversion capabilities to develop the application, the Element Solutions and Pella teams could work remotely and collaboratively, accelerating deployment. Pella went live with the new scheduling tool in just six months. Partner Oracle PartnerElement Solutions, LLC Element Solutions was instrumental at every major stage of the project, including design creation and approval, development, training, and rollout. “Element Solutions was a vital partner for our Oracle WebCenter Sites initiative. The team provided guidance, and more important, critical knowledge transfer at every stage?which equipped us to get the most out of this powerful and versatile solution. We were definitely collaboration partners,” Lancaster said. Resources Pella Corporation Upgrades Enterprise Applications to Continue to Improve Manufacturing Efficiency Thousands of Customers Successfully and Smoothly Upgrade to Oracle E-Business Suite 12.1 for New Functionality, Lower Operating Costs and Improved Shared Operations Managing the Virtual World

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  • Webcast Replay Available: Technical Preview of EBS 12.2 Online Patching

    - by BillSawyer
    I am pleased to release the replay and presentation for ATG Live Webcast: Technical Preview of EBS 12.2 Online Patching (Presentation) Kevin Hudson, Senior Director and one of the Online Patching architects, discussed one of the cornerstone new features in our upcoming Oracle E-Business Suite 12.2 release. This ground-breaking feature is based upon Edition-Based Redefinition, a new 11gR2 Database feature that was built to Oracle Applications division specifications to allow the E-Business Suite's database tier to be patched while the environment is running.  Online Patching combines the use of Edition-Based Redefinition and new E-Business Suite technologies to allow patching to the E-Business Suite's database and application tier servers while the environment is being actively used by its end-users. (June 2012) Finding other recorded ATG webcastsThe catalog of ATG Live Webcast replays, presentations, and all ATG training materials is available in this blog's Webcasts and Training section.

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  • Defining Your Online Segmentation and Targeting Strategy

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A lot of times, companies will put online segmentation and targeting on the back burner because they don’t know where to start. Often, I’ve heard web managers say that their segments aren’t well understood yet, so they can’t really deliver personalized online experiences that are meaningful. This lack of complete understanding means that they don't really bother to try. But, I don’t think you necessarily need to have an elaborate segmentation and targeting strategy already in place to start delivering a more relevant online customer experience. Sometimes it helps to think of how segmentation and targeting might solve some of the challenges your sites visitors are currently experiencing on your web presence, rather than doing nothing and waiting until a fully baked segmentation strategy lands in your inbox.  For example, perhaps you have a broad and varied service offering that makes it difficult for site visitors to easily find the solutions that are most relevant for them.  How can segmentation and targeting help solve this problem?  Or maybe it’s like the airline I described in Monday’s post where the special deals featured on the home page are only relevant to site visitors from a couple of cities.  Couldn’t segmentation and targeting help them to highlight offers on their home page that are relevant to a larger share of their site visitors? Your early segmentation and targeting efforts do not need to be complicated.  There are simple ways to start delivering a more relevant online customer experience, even if you’re dealing with anonymous site visitors.  These include targeting content to site visitors based on: Referral: Deliver targeted content to your site visitors that is based on where they came from or the search term they used to find your site Behavior:  Deliver content to your site visitors that is related or similar to content they’ve clicked on already Location:  Deliver content your site visitors that is most relevant for their geographic location (this would solve that pesky airline home page problem described above) So as you can see, there really are some very simple ways in which you can start improving your online customer experience using very basic segmentation and targeting methods.  One thing to keep in mind as you start to define you segmentation and targeting strategy is that there are many different types of attributes or combinations of attributes upon which you can base your segmentation and targeting strategy.  In addition to referral, behavior and location, other attributes that you should consider are: Profile Information:  What profile information do you know about this customer already?  Perhaps they provided some information on their interests and preferences when they first registered with your site. Time:  What time is it and how does that impact what my site visitors are looking for or trying to do? Demographics: What are my site visitors’ ages, incomes or ethnicities? Which attributes you select to include in your segmentation strategy will depend on your unique business needs and objectives.  Attributes such as behavior or referral may not be the most important targeting criteria depending on your situation. For example, if you’re a newspaper you might know that certain visitors are sports fans based on their profile information.  You can create a segment for sports fans and target sports related content to that segment of your readership online.  Or perhaps, a reader is browsing stories that are related to politics; you can use that visitor’s behavior to assign him or her to a segment for those interested in politics. From there you can recommend more stories to that visitor based on their interest in politics. For an airline, the visitor’s location may be a more important attribute. By detecting the visitor’s location, you can assign them to an appropriate segment and then target special flights and offers to them based on their likely departure airport. As you can see, there are many practical ways that you can start improving the experience your customers receive on your web presence using fairly basic segmentation and targeting techniques. If you want to learn more about segmentation and targeting using Oracle’s web experience management solution, check out this helpful video that demonstrates these powerful capabilities in Oracle WebCenter Sites. ***** On Demand Webcast Featuring Brian Solis of Altimeter Group Trends such as the mobile web, social media, gamification and real-time are changing customer behavior and expectations. In this new environment, many businesses will struggle. Some will fall by the wayside, while others learn to adapt and thrive. Watch this on demand webcast with Altimeter Group digital analyst and author, Brian Solis, and discover what your organization needs to know about how to compete in the new era of Digital Darwinism. View now.

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  • How do you put a database online?

    - by Dezrik
    I have a very beginner question regarding web development. I've had some experience with JSP, Hibernate, and MAMP to create a simple system for tracking inventory and sales. But this was all done locally on one computer. This time, I want to create a system that could be accessible online. It's to help my mother track her business wherever she goes. So there would be similar aspects like tracking inventory and sales. I understand that you have to have a server in which to host all the files in. But I don't understand how you can access your database online. Or what sorts of applications or products should be used. Currently the host of my database is localhost. How do put it online such that you can still do CRUD operations? Are there any guides to do this?

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  • Live chat solutions

    - by Lèse majesté
    What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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  • Online Poker Game Programng

    - by Eyal
    I am trying to write a massive multiplayer online (mmo) for a poker site, where one user can be on a Flash client and the other on say an iOS client (iPhone / iPad), and would like to know how can interaction between two users be visible on both clients. Do I use MSMQ? AJAX? Other? I need the messaging layer (client interaction messages) to scale up to 100K+ online users to begin with. In other words; What scaleable technology can I use to make game interactions between online users visible to all game participants? Thank you much in advance! Eyal

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  • Online Poker Game Programming

    - by Eyal
    I am trying to write a massive online multiplayer client for a poker site, where one user can be on a Flash client and the other on say an iOS client (iPhone / iPad), and would like to know how can interaction between two users be visible on both clients. What would be better to use? Should I use MSMQ? AJAX? Something other? I need the messaging layer (client interaction messages) to scale up to 100K+ online users to begin with. In other words; What scalable technology can I use to make game interactions between online users visible to all game participants?

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