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  • Know Your Service Request Status

    - by Get Proactive Customer Adoption Team
    Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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  • Apple Service Diagnostic application on USB key?

    - by Matt 'Trouble' Esse
    I found the following in a text file, and I would like to use the Apple Service Diagnostic Application from a bootable USB key but I cannot find where to download it or set it up? Also is this free software or does it require a separate licence? It sounds like it would be a useful tool for diagnosing Mac problems. The Apple Service Diagnostic application is designed to run both EFI and Mac OS X tests from an external USB hard drive. Apple Service Diagnostic (EFI) runs low-level tests of the hardware directly and does not require Mac OS X, while Apple Service Diagnostic (OS) uses Mac OS X to run tests. Booting and Using the Apple Service Diagnostic Application - Before using Apple Service Diagnostic, disconnect any Ethernet network, USB, and audio cables. - With the USB hard drive containing ASD 3S123 plugged into a USB port, restart the computer and hold down the option key as the computer boots up into the Startup Manager. To run ASD (EFI) select the "ASD EFI 3S123" drive icon and press return or select it with a mouse click. To run ASD (OS) select the "ASD OS 3S123" drive icon and press return or select it with a mouse click. ASD (EFI) will load in 20-30 seconds; ASD (OS) will load in 2-3 minutes. - After running ASD (OS) or ASD (EFI), press the Restart button to restart the computer back into the normal startup volume, or hold down the option key to get back to the Startup Manager. ASD is no longer delivered as an image to be restored onto a DVD. ASD 3S117 and newer versions requires installation onto an external USB hard drive. For more information, please refer to the document "Installing ASD on a USB hard drive".

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  • In IIS why do HTTP requests use the host header, and FTP requests do not

    - by Keeno
    So.... In IIS, if you use the in-build FTP you need to combine the FTP host header in the FTP username e.g. www.hello.com|domain/username So, the FTP program gets its "hook" from the username. However, you can connect to the FTP site using www.hello.com:21 over the FTP port. Why then, doesnt the FTP service work the same way as the HTTP service? IIS knows what site to serve back based on the host header after all.... Thanks!

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  • How to prevent blocking http auth popups on firefox restart with many tabs open

    - by Glen S. Dalton
    I am using the latest firefox with tab mix plus and tabgoups manager. I have maybe 50 or 100 tabs oben in different tab groups. When I shutdown firefox and start it again all tabs and tab groups are perfectly rebuilt. But I have also many pages open that are behind a standard http auth, and these pages all request their usernames and passwords. So during startup firefox pops up all these pages' http auth windows. And they block everything else in firefox, they are like modal windows. (I am involved in website development and the beta versions are behind apache http auth.) I have to click many times the OK button in the popups, before I can do anything. All the usernames and passwords are already filled in. (And the firefox taskbar entry blinks and the firefox window heading also blinks, and focus switches back and foth, which also annoys me. And sometimes the popups do not react to my clicks, because firefox is maybe just switching focus somewhere else. This is the worst.) I want a plugin or some way to skip those popups. There are some plugins I tried some time ago, but they did not do what I need, because they require a mouse click for each login, which is no improvement over the situation like it already is. This is not about password storage (because firefox already stores them). But of course, if some password storing plugin could heal this it would be great.

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  • Setting up a purely Node.js http server on port 80

    - by Luke Burns
    I'm using a fresh install of Centos 5.5. I have Node installed and working (I'm just using Node -- no apache, or nginx.), but I cannot figure out how to make a simple server on port 80. Node is running and is listening to port 80. I'm just using the demo app: var http = require('http'); http.createServer(function (req, res) { res.writeHead(200, {'Content-Type': 'text/plain'}); res.end('Hello World\n'); }).listen(80, "x.x.x.x"); console.log('Server listening to port 80.'); When I visit my IP, it does not work. I obtained my ipaddress using ifconfig. I've tried different ports. So there must be something I am missing. What do I need to configure on my server to make this work? I would like to do this without installing apache or nginx. Luke Edit-- Ok so, I installed nginx and started it up, to see whether or not it is related to node, and I don't see its welcome page. So it definitely has something to do with the server. Am I retrieving the IP Address correctly by running: ifconfig then reading the inet addr under eth0?

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  • Conditionally permitting HTTP-only requests to Tomcat?

    - by Mike
    I have 2 versions of a system: Tomcat webserver Nginx reverse-proxy sitting in front of a tomcat webserver. In version 2, nginx only ever talks to Tomcat over HTTP. A user could configure the system so that only HTTPS requests are allowed. If the user does this in Version 1 and then the XML configuration files for Tomcat takes care of this. In version 2, nginx takes care of this. The problem is this: I cannot force a user to update their Tomcat XML config files when they upgrade from version 1 to version 2 (it will be recommended that they do so) because this is done as part of a larger process. This means that if they upgrade and don't update the Tomcat config, an HTTPS request will arrive at nginx, which will proxy it over HTTP to Tomcat which will reject the request because it is not HTTPS. So I can't force an update to the Tomcat XML, and I have to use HTTP between nginx and Tomcat. Any ideas? Is there some way I can affect how Tomcat reads its config in Version 2 so that it ignores the HTTPS-only section?

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  • nginx: dump HTTP requests for debugging

    - by Alexander Gladysh
    Ubuntu 10.04.2 nginx 0.7.65 I see some weird HTTP requests coming to my nginx server. To better understand what is going on, I want to dump whole HTTP request data for such queries. (I.e. dump all request headers and body somewhere I can read them.) Can I do this with nginx? Alternatively, is there some HTTP server that allows me to do this out of the box, to which I can proxy these requests by the means of nginx? Update: Note that this box has a bunch of normal traffic, and I would like to avoid capturing all of it on low level (say, with tcpdump) and filtering it out later. I think it would be much easier to filter good traffic first in a rewrite rule (fortunately I can write one quite easily in this case), and then deal with bogus traffic only. And I do not want to channel bogus traffic to another box just to be able to capture it there with tcpdump. Update 2: To give a bit more details, bogus request have parameter named (say) foo in their GET query (the value of the parameter can differ). Good requests are guaranteed not to have this parameter ever. If I can filter by this in tcpdump or ngrep somehow — no problem, I'll use these.

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  • Host name change breaking http? Fedora

    - by Dave
    OK so I have been messing around on my development server. It has been a while since I have had my head in linux and I suspect I have broken something. I have SSH running and that is working fine. I also have HTTP and I had FTP running also. Earlier today I decided I wanted to rename the machine so I updated the /etc/hosts file and /etc/sysconfig/network. I also changed the server name in the httpd.conf. I rebooted the machine and reconnected to SSH fine. Later I was messing around with the FTP service (trying to tighten up the user security) and when i tried to connect remotely to FTP no joy, it said cannot connect. I thought that was weird but had planned to remove ftp as we will be using github so removed ftp and moved on. Then I tried to connect to the website but major fail. even connecting to the IP address is failing. I used lynx to connect to the localhost and there was my site so something going on at server level. I thought maybe something up with iptables but I have not changed them but tried adding http but still no joy. I have a - Fedora release 17 (Beefy Miracle) NAME=Fedora VERSION="17 (Beefy Miracle)" ID=fedora VERSION_ID=17 PRETTY_NAME="Fedora 17 (Beefy Miracle)" ANSI_COLOR="0;34" CPE_NAME="cpe:/o:fedoraproject:fedora:17" Fedora release 17 (Beefy Miracle) Fedora release 17 (Beefy Miracle) Linux version 3.3.4-5.fc17.x86_64 ([email protected]) (gcc version 4.7.0 20120504 (Red Hat 4.7.0-4) (GCC) ) #1 SMP Mon May 7 17:29:34 UTC 2012 This is my iptables -L Chain INPUT (policy ACCEPT) target prot opt source destination ACCEPT all -- anywhere anywhere state RELATED,ESTABLISHED ACCEPT icmp -- anywhere anywhere ACCEPT all -- anywhere anywhere ACCEPT tcp -- anywhere anywhere state NEW tcp dpt:ssh REJECT all -- anywhere anywhere reject-with icmp-host-prohibited Chain FORWARD (policy ACCEPT) target prot opt source destination REJECT all -- anywhere anywhere reject-with icmp-host-prohibited Chain OUTPUT (policy ACCEPT) target prot opt source destination Like I say I can use SSH no issue but http although running is a no go from a remote computer. Any ideas?

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  • Manual NAT on Checkpoint (Redirect all http requests to a local web server)

    - by B. Kulakli
    We have a proxy server in our internal network and I want to redirect all internet http requests to a web server in local network. It'll be like a Network Billboard that says "No direct connection is available. Set up your proxy etc." For example: A user starts the computer Opens the browser Tries to open www.google.com Should see web server output on local network Tries another web site on internet Should see web server output on local network Sets up proxy Tries to connect to a web site Web site should be loaded I have added a simple manual NAT rule to address translation in Checkpoint firewall but it simply does not work. Here is my address translation rule Source Destination Service T.Source T.Destination T.Service MY_PC A_GOOGLE_IP ALL ORIGINAL INT_WEB_SRV ORIGINAL Then when I ping A_GOOGLE_IP, replies come from INT_WEB_SRV, as I expected. However, when I try to connect A_GOOGLE_IP from browser (http://A_GOOGLE_IP), no replies come from SYN_SENT and falls into timeout. When I look at the firewall log of INT_WEB_SRV, I can see the incoming connection requests from MY_PC is accepted and NO denies. By the way, there is no problem to see INT_WEB_SRV (http://INT_WEB_SRV) from browser. My understanding is, my NAT rule at checkpoint NGX R60 does not include return packets. I definitely need some help.

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  • Manual NAT on Checkpoint (Redirect all http requests to a local web server)

    - by kulakli
    Hi, We have a proxy server in internal network and I want to redirect all internet http requests to a web server in local network. It'll be like a Network Billboard that say "No direct connection is available. Set up your proxy etc." For example: A user starts the computer Opens the browser Trys to open www.google.com Should see web server output on local network Trys another web site on internet Should see web server output on local network Sets up proxy Trys to connect to a web site Web site should be loaded I have added a simple manual NAT rule to address translation in Checkpoint firewall but it simply does not work. Here is my address translation rule Source Destination Service T.Source T.Destination T.Service MY_PC A_GOOGLE_IP ALL ORIGINAL INT_WEB_SRV ORIGINAL Then when I ping A_GOOGLE_IP, replies come from INT_WEB_SRV, as I expected. However, when I try to connect A_GOOGLE_IP from browser (http://A_GOOGLE_IP), No replies come from SYN_SENT and falls into timeout. When I look at the firewall log of INT_WEB_SRV, I can see the incoming connection requests from MY_PC is accepted and NO denies. By the way, there is no problem to see INT_WEB_SRV (http://INT_WEB_SRV) from browser. My understanding is, my nat rule at checkpoint NGX R60 does not include return packets. I definitely need some help. Regards, Burak

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  • Confusion on networking service start/stop in Ubuntu

    - by Daniel Ball
    I'm preparing to move and took down two of my servers, leaving only one with some essential services running. What I neglected to consider was that one was the DHCP server(which I realized when somebody contacted me saying they couldn't connect. Whups). So because I only have a few hosts on this small network, I opted to just statically configure them for now. One of these is a new Ubuntu 11.04 server, where I have very little experience. I edited /etc/network/interfaces and /etc/hosts to reflect my changes. I ran $sudo /etc/init.d/networking stop *deconfiguring network interfaces ... So yay. Then I try to start, it gives me the mumbo jumbo about using services (why didn't it do that for the stop?) So instead I run ... $sudo service networking start networking stop/waiting Now, to me that says the status of the service is stopped. But when I ping another computer, I get a successful reply. So is it not actually stopped? More importantly, am I doing something wrong? Edit daniel@FOOBAR:~$ sudo service networking status networking stop/waiting daniel@FOOBAR:~$ sudo service networking stop stop: Unknown instance: daniel@FOOBAR:~$ sudo service networking status networking stop/waiting daniel@FOOBAR:~$ sudo service networking start networking stop/waiting daniel@FOOBAR:~$ sudo service networking status networking stop/waiting So you can see why I ran /etc/init.d/networking stop instead. For some reason upstart (that is what "services" is, right?) isn't working with stop. cat /etc/hosts 127.0.0.1 localhost 127.0.1.1 FOOBAR 198.3.9.2 FOOBAR #Added entry July 19 2011 # The following lines are desirable for IPv6 capable hosts ::1 ip6-localhost ip6-loopback fe00::0 ip6-localnet ff00::0 ip6-mcastprefix ff02::1 ip6-allnodes ff02::2 ip6-allrouters cat /etc/network/interfaces # This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback # The primary network interface #auto eth0 #iface eth0 inet dhcp # hostname FOOBAR auto eth0 iface eth0 inet static address 198.3.9.2 netmask 255.255.255.0 network 198.3.9.0 broadcast 198.3.9.255 gateway 198.3.9.15 No I didn't save backups, it was just a minor change so I just commented out the old DHCP setting. Edit I set everything back to original settings and set up a DHCP server. "starting" networking does the same thing. I can only assume this is normal, I just don't know WHY. It can't be anything to do with the configuration files, since they've been restored.

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  • Apache works on http and https, SVN only on http

    - by user27880
    I asked a question about this before, and got most of it fixed. If I switch off https redirect and go to http://mydomain.com/svn/test0, I get the authentication window popping up, and I can enter my AD credentials, and bingo. Switching https redirect back on, if I go to http://mydomain.com I am automatically redirected to https, which is what I want, and the 'CerntOS test page' pops up. Perfect. The problem occurs when I want to go to one of my test repos via https. Here is my httpd.conf file, with confidential information suitably hosed... === NameVirtualHost *:80 <VirtualHost *:80> ServerAdmin [email protected] ServerName svn.mycompany.com ErrorLog logs/subversion-error_log CustomLog logs/subversion-access_log common Redirect permanent / https://svn.mycompany.com </VirtualHost> <VirtualHost svn.mycompany.com:443> SSLEngine On SSLCertificateFile /etc/httpd/ssl/wildcard.mycompany.com.crt SSLCertificateKeyFile /etc/httpd/ssl/wildcard.mycompany.com.key SSLCertificateChainFile /etc/httpd/ssl/intermediate.crt ServerName svn.mycompany.com ServerAdmin [email protected] ErrorLog logs/subversion-error_log CustomLog logs/subversion-access_log common <Location /svn> DAV svn SVNParentPath /usr/local/subversion SVNListParentPath off AuthName "Subversion Repositories" # NT Logon Details Require valid-user AuthBasicProvider file ldap AuthType Basic AuthzLDAPAuthoritative off AuthUserFile /etc/httpd/conf/svnpasswd AuthName "Subversion Server II" AuthLDAPURL "ldap://our-pdc:389/OU=Company Name,DC=com,DC=co,DC=uk?sAMAccountName?sub?(objectClass=*)" AuthLDAPBindDN "DOMAIN\subversion" AuthLDAPBindPassword XXXXXXX AuthzSVNAccessFile /etc/httpd/conf/svnaccessfile </Location> </VirtualHost> === Now, in ssl_error_log, I get === ==> /etc/httpd/logs/ssl_error_log <== [Fri Nov 01 16:07:55 2013] [error] [client XXX.XXX.XXX.XXX] File does not exist: /var/www/html/svn === This comes from the DocumentRoot directive further up the httpd.conf file, which of course points to /var/www/html. I know that this location is wrong, but how can I get SVN to serve the repo? I tried an Alias directive as so .. Alias /svn /usr/local/subversion .. but this didn't work. I tried to alter the Location directive. That didn't work either. Can someone help? I sense that this is so close to being solved ... Thanks. Edit: apachectl -S output: [root@svn conf]# apachectl -S VirtualHost configuration: 127.0.0.1:443 svn.mycompany.com (/etc/httpd/conf/httpd.conf:1020) wildcard NameVirtualHosts and default servers: default:443 svn.mycompany.com (/etc/httpd/conf.d/ssl.conf:74) *:80 is a NameVirtualHost default server svn.mycompany.com (/etc/httpd/conf/httpd.conf:1012) port 80 namevhost svn.mycompany.com (/etc/httpd/conf/httpd.conf:1012) Syntax OK

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  • WCF Self-hosted service, client clean-up on service stop

    - by Sentax
    Hi everyone, I'm curious to know how I would go about setting up my service to stop cleanly on the server the service will be installed on. For example when I have many clients connecting and doing operations every minute and I want to shut-down the service for maintenance, how can I do this in the "OnStop" event of the service to then let the main service host to deny any new client connections and let the current connections finish before it actually shuts down its services to the client, this will ensure data isn't corrupted on the server as the server shuts down. Right now I'm not setup as a singleton because I need scalability in the service. So I would have to somehow get my service host to do this independently of knowing how many instances are created of the service class. I hope I explain myself good enough, if not, let me know, I'll try to explain better. Thanks, Scott

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  • Remote Service Vs. Local Service

    - by Nguyen Dai Son
    Dear All, I am a newbiew to Android. I had read a lot of articles about Android Service but I am not clearly understanding what defferent between Local Service and Remote Service (except for "Local Service run in the same process as the lunching activity; remote services run in their own process" - The Busy Coder's Guide to Android Development - Mark L. Murphy ). Please shows me what different between Local Service and Remote Service. What's the advantage/disadvantage of using Local Service. What's the advantage/disadvantage of using Remote Service. Thanks & best regards Dai Son

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  • Calling a web service from a windows service

    - by Arun
    I'm sure there's an elegant solution to the problem but I just can't get my head around it. I am trying to call a web service from within a Windows service. The web service is secured (using Windows authentication). The account that the windows service runs under does have the rights to call the web service but I can't figure out how to get those credentials and send them off to the web service. The web service is WCF and is hosted on the same machine (in IIS) as the windows service.

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  • Using external SOAP service in Workflow service

    - by whirlwin
    I am using the .NET 4 framework and have made a WCF Workflow Service Application. I want to use a SOAP web service (.NET 3.5) I have running in another instance of VS. The only method that is exposed is the following: [WebMethod] public string Reverse(string input) { char[] chars = input.ToCharArray(); Array.Reverse(chars); return new string(chars); } I have used the following steps to add the service in my Workflow: Add Service Reference Provided the WSDL (the operation shows in the Operations box as expected) Clicked OK Build the solution to ensure that the service shows in my toolbox Drag the service from the toolbox into the workflow However, when I look at the properties of the service in the workflow, there is no way to specify the input argument or where to store the result of the invocation of the service. I only have the option of specifying some obscure parameters such as Body:InArgument<ReverseRequestBody and outBody:OutArgument<ReverseResponseBody (none of which are strings). Here is a screenshot depicting the properties of the service in the workflow: My question is therefore: Is it possible at all to use the SOAP service by specifying a string as the input argument (like it is meant to be used), and also assign the result to a workflow variable?

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  • unexpected EOF and end of document

    - by WASasquatch
    I have been fiddling with this code for a few days. Mind you I am a beginner. I just want to get my script to be able to download a remote file, and scan MineCraft plugins. I got the scan plugins to work, but I'm having two other issues. One, I can't get the mc_addplugin to work correctly, and I get a Unexpected EOF and unexpected end of document when running any other command besides mc_scanplugins or mc_start bash: -c: line 0: unexpected EOF while looking for matching `"' bash: -c: line 1: syntax error: unexpected end of file Help would be so much appreciated! Thanks in advance. #!/bin/bash # /etc/init.d/craftbukkit # version 0.9.1 2012-07-06 (YYYY-MM-DD) ### BEGIN INIT INFO # Provides: craftbukkit # Required-Start: $local_fs $remote_fs # Required-Stop: $local_fs $remote_fs # Should-Start: $network # Should-Stop: $network # Default-Start: 2 3 4 5 # Default-Stop: 0 1 6 # Short-Description: Starts craftbukkit server # Description: Starts and controls the craftbukkit server ### END INIT INFO # SETTINGS SERVICE='craftbukkit-1.2.5-R1.0.jar' OPTIONS='nogui' USERNAME='smith' # LIST ALL THE WORLDS IN YOUR CRAFTBUKKIT SERVER FOLDER WORLDS[1]='world' WORLDS[2]='world_nether' WORLDS[3]='world_the_end' WORLDS[4]='flat_world' MCPATH='/var/www/servers/Foundation' PLUGINSPATH='/var/www/servers/Foundation/plugins' TEMPPLUGINS='/var/www/servers/Foundationplugins/temp_plugins' BACKUPPATH='/var/www/servers/Foundation/backup' CPU_COUNT=2 INVOCATION="java -Xmx2024M -Xms2024M -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalPacing -XX:ParallelGCThreads=$CPU_COUNT -XX:+AggressiveOpts -jar $SERVICE $OPTIONS" ME=`whoami` as_user() { if [ $ME == $USERNAME ] ; then bash -c "$1" else su - $USERNAME -c "$1" fi } mc_start() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is already running!" else echo "Starting $SERVICE..." cd $MCPATH as_user "cd $MCPATH && screen -dmS craftbukkit $INVOCATION" sleep 7 if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is now running." else echo "Error! Could not start $SERVICE!" fi fi } mc_saveoff() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... suspending saves" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say The server is preforming a backup. Server going to read-only mode. Do not build...\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-off\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sync sleep 10 else echo "$SERVICE is not running. Not suspending saves." fi } mc_save() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... Saving worlds..." as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sync sleep 10 echo "Save complete!" else echo "$SERVICE is not running. Cannot save!" fi } mc_saveon() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running... re-enabling saves" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-on\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say Server backup has completed. Server going to read-write mode. You can now continue building...\"\015'" else echo "$SERVICE is not running. Not resuming saves." fi } mc_stop() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "Stopping $SERVICE" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"say $SERVERNAME is shutting down in 30 seconds! Please stop what you are doing. Check back later, we'll be back!\"\015'" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"save-all\"\015'" sleep 30 as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"stop\"\015'" sleep 7 else echo "$SERVICE was not running." fi if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "Error! $SERVICE could not be stopped." else echo "$SERVICE is stopped." fi } mc_update() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running! Will not start update." else MC_SERVER_URL=http://dl.bukkit.org/latest-rb/craftbukkit.jar as_user "cd $MCPATH && wget -q -O $MCPATH/craftbukkit_server.jar.update $MC_SERVER_URL" if [ -f $MCPATH/craftbukkit_server.jar.update ] then if `diff $MCPATH/$SERVICE $MCPATH/craftbukkit_server.jar.update >/dev/null` then echo "You are already running the latest version of $SERVICE. Update anyway? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $MCPATH/$SERVICE $MCPATH/${SERVICE}_old.jar" as_user "mv $MCPATH/craftbukkit_server.jar.update $MCPATH/$SERVICE" echo "$SERVICE updated successfully!"; break;; No ) echo "The update was not installed! Removing temporary files and exiting..." as_user "rm $MCPATH/craftbukkit_server.jar.update" exit;; esac done else as_user "mv $MCPATH/$SERVICE $MCPATH/${SERVICE}_old.jar" as_user "mv $MCPATH/craftbukkit_server.jar.update $MCPATH/$SERVICE" echo "$SERVICE updated successfully!" fi else echo "$SERVICE update could not be downloaded." fi fi } mc_addplugin() { if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running! Please stop the service before adding a plugin." else echo "Paste the URL to the .JAR Plugin..." read JARURL JARNAME=$(basename "$JARURL") if [ -d "$TEMPPLUGINS" ] then as_user "cd $PLUGINSPATH && wget -r -A.jar $JARURL -o temp_plugins/$JARNAME" else as_user "cd $PLUGINSPATH && mkdir $TEMPPLUGINS && wget -r -A.jar $JARURL -o temp_plugins/$JARNAME" fi if [ -f "$TMPDIR/$JARNAME" ] then if [ -f "$PLUGINSPATH/$JARNAME" ] then if `diff $PLUGINSPATH/$JARNAME $TMPDIR/$JARNAME >/dev/null` then echo "You are already running the latest version of $JARNAME." else NOW=`date "+%Y-%m-%d_%Hh%M"` echo "Are you sure you want to overwrite this plugin? [Y/n]" echo "Note: Your old plugin will be moved to the "$TEMPPLUGINS" folder with todays date." select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $PLUGINSPATH/$JARNAME $TEMPPLUGINS/${JARNAME}_${NOW} && mv $TEMPPLUGINS/$JARNAME $PLUGINSPATH/$JARNAME"; break;; No ) echo "The plugin has not been installed! Removing temporary plugin and exiting..." as_user "rm $TEMPPLUGINS/$JARNAME"; exit;; esac done echo "Would you like to start the $SERVICE now? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) mc_start; break;; No ) "$SERVICE not running! To start the service run: /etc/init.d/craftbukkit start"; exit;; esac done fi else echo "Are you sure you want to add this new plugin? [Y/n]" select yn in "Yes" "No"; do case $yn in Yes ) as_user "mv $PLUGINSPATH/$JARNAME $TEMPPLUGINS/${JARNAME}_${NOW} && mv $TEMPPLUGINS/$JARNAME $PLUGINSPATH/$JARNAME"; break;; No ) echo "The plugin has not been installed! Removing temporary plugin and exiting..." as_user "rm $TEMPPLUGINS/$JARNAME"; exit;; esac done echo "Would you like to start the $SERVICE now? [Y/n]?" select yn in "Yes" "No"; do case $yn in Yes ) mc_start; break;; No ) "$SERVICE not running! To start the service run: /etc/init.d/craftbukkit start"; exit;; esac done fi else echo "Failed to download the plugin from the URL you specified!" exit; fi fi } mc_scanplugins() { if [ "$(ls -A $PLUGINSPATH)" ] then shopt -s nullglob PLUGINS=($PLUGINSPATH/*.jar) i=1 for f in "${PLUGINS[@]}" do echo "${i}: $f" PLUGIN[$i]=$f i=$(( $i + 1 )) done echo "Enter the ID of a plugin you want removed, or any other key to cancel." read INPUT if [ ! -z "${INPUT##*[!0-9]*}" ] then if [ -f "${PLUGIN[INPUT]}" ] then echo "Removing plugin..." JAR=$(basename ${PLUGIN[INPUT]}) JARNAME=${JAR%.jar} as_user "rm -f ${PLUGIN[INPUT]}" sleep 2 as_user "cd $PLUGINSPATH && rm -rf ./${JARNAME}" if [ -f "${PLUGINSPATH}/${JARNAME}" ] then echo "Plugin folder could not be removed..." fi echo "Plugin removed." else echo "${PLUGIN[INPUT]}" echo "Invalid plugin! Does not exist! Canceling..." exit; fi else echo "Canceling..." exit; fi else echo "You have no plugins installed." exit; fi } mc_backup() { mc_saveoff for i in "${WORLDS[@]}"; do NOW=`date "+%Y-%m-%d_%Hh%M"` BACKUP_FILE="$BACKUPPATH/${i}_${NOW}.tar" echo "Backing up world: $i..." #as_user "cd $MCPATH && cp -r $i $BACKUPPATH/${i}_`date "+%Y.%m.%d_%H.%M""` as_user "tar -C \"$MCPATH\" -cf \"$BACKUP_FILE\" $i" done echo "Backing up $SERVICE" as_user "tar -C \"$MCPATH\" -rf \"$BACKUP_FILE\" $SERVICE" #as_user "cp \"$MCPATH/$SERVICE\" \"$BACKUPPATH/craftbukkit_server_${NOW}.jar\"" mc_saveon echo "Compressing backup..." as_user "tar -cvzf $BACKUPPATH/server_backup_${NOW}.tar.gz $MCPATH" echo "Backup has completed successfully." } mc_command() { command="$1"; if pgrep -u $USERNAME -f $SERVICE > /dev/null then pre_log_len=`wc -l "$MCPATH/server.log" | awk '{print $1}'` echo "$SERVICE is running... executing command" as_user "screen -p 0 -S craftbukkit -X eval 'stuff \"$command\"\015'" sleep .1 # assumes that the command will run and print to the log file in less than .1 seconds # print output tail -n $[`wc -l "$MCPATH/server.log" | awk '{print $1}'`-$pre_log_len] "$MCPATH/server.log" fi } #Start-Stop here case "$1" in start) mc_start ;; stop) mc_stop ;; restart) mc_stop mc_start ;; save) mc_save ;; update) mc_stop mc_backup mc_update mc_start ;; scanplugins) mc_scanplugins ;; addplugin) mc_addplugin ;; backup) mc_backup ;; status) if pgrep -u $USERNAME -f $SERVICE > /dev/null then echo "$SERVICE is running." else echo "$SERVICE is not running." fi ;; command) if [ $# -gt 1 ]; then shift mc_command "$*" else echo "Must specify server command (try 'help'?)" fi ;; *) echo "Usage: $0 {start|stop|update|backup|status|restart|command \"server command\"}" exit 1 ;; esac exit 0

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  • Database-as-a-Service on Exadata Cloud

    - by Gagan Chawla
    Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Top Questions and Answers for Pluging into Oracle Database as a Service

    - by David Swanger
    Yesterday we hosted a comprehensive online forum that shared a comprehensive path to help your organization design, deploy, and deliver a Database as a Service cloud. If you missed the online forum, you can watch it on demand by registering here. We received numerous questions.  Below are highlights of the most informative: DBaaS requires a lengthy and careful design efforts. What is the minimum requirements of setting up a scaled-down environment and test it out? You should have an OEM 12c environment for DBaaS administration and then a target database deployment platform that has the key characteristics of what your production environment will look like. This could be a single server or it could be a small pool of hosts if your production DBaaS will be larger and you want to test a more robust / real world configuration with Zones and Pools or DR capabilities for example. How does this benefit companies having their own data center? This allows companies to transform their internal IT to a service delivery model for the database. The benefits to the company are significant cost savings, improved business agility and reduced risk. The benefits to the consumers (internal) of services if much fast provisioning, and response to change in business requirements. From a deployment perspective, is DBaaS's job solely DBA's job? The best deployment model enables the DBA (or end-user) to control the entire process. All resources required to deploy the service are pre-provisioned, and there are no external dependencies (on network, storage, sysadmins teams). The service is created either via a self-service portal or by the DBA. The purpose of self service seems to be that the end user does not rely on the DBA. I just need to give him a template. He decides how much AMM he needs. Why shall I set it one by one. That doesn't seem to be the purpose of self service. Most customers we have worked with define a standardized service catalog, with a few (2 to 5) different classes of service. For each of these classes, there is a pre-defined deployment template, and the user has the ability to select from some pre-defined service sizes. The administrator only has to create this catalog once. Each user then simply selects from the options offered in the catalog.  Looking at DBaaS service definition, it seems to be no different from a service definition provided by a well defined DBA team. Why do you attribute it to DBaaS? There are a couple of perspectives. First, some organizations might already be operating with a high level of standardization and a higher level of maturity from an ITIL or Service Management perspective. Their journey to DBaaS could be shorter and their Service Definition will evolve less but they still might need to add capabilities such as Self Service and Metering/Chargeback. Other organizations are still operating in highly siloed environments with little automation and their formal Service Definition (if they have one) will be a lot less mature today. Therefore their future state DBaaS will look a lot different from their current state, as will their Service Definition. How database as a service impact or help with "Click to Compute" or deploying "Database in cloud infrastructure" DBaaS enables Click to Compute. Oracle DBaaS can be implemented using three architecture models: Oracle Multitenant 12c, native consolidation using Oracle Database and consolidation using virtualization in infrastructure cloud. As Deploy session showed, you get higher consolidating density and efficiency using Multitenant and higher isolation using infrastructure cloud. Depending upon your business needs, DBaaS can be implemented using any of these models. How exactly is the DBaaS different from the traditional db? Storage/OS/DB all together to 'transparently' provide service to applications? Will there be across-databases access by application/user. Some key differences are: 1) The services run on a shared platform. 2) The services can be rapidly provisioned (< 15 minutes). 3) The services are dynamic and can be relocated, grown, shrunk as needed to meet business needs without disruption and rapidly. 4) The user is able to provision the services directly from a standardized service catalog.. With 24x7x365 databases its difficult to find off peak hrs to do basic admin tasks such as gathering stats, running backups, batch jobs. How does pluggable database handle this and different needs/patching downtime of apps databases might be serving? You can gather stats in Oracle Multitenant the same way you had been in regular databases. Regarding patching/upgrading, Oracle Multitenant makes patch/upgrade very efficient in that you can pre-provision a new version/patched multitenant db in a different ORACLE_HOME and then unplug a PDB from its CDB and plug it into the newer/patched CDB in seconds.  Thanks for all the great questions!  If you'd like to learn more and missed the online forum, you can watch it on demand here.

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  • Service nginx reload: unexpected error

    - by Anna
    I'm trying to install wordpress on my nginx server by following this tutorial: http://premium.wpmudev.org/blog/how-to-setup-your-own-nginx-powered-wordpress-server/ However, the last command at step 7 gave me a strange error: service nginx reload A copy-paste from my terminal: root@server:~# service nginx reload Reloading nginx configuration: nginx: [emerg] unexpected "o" in /etc/nginx/sites-enabled/wordpress:7 nginx: configuration file /etc/nginx/nginx.conf test failed When I nano into sites-enabled/wordpress, on the 7th line I can't find anything strange: <!DOCTYPE html> <html class=" "> <head prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# object: http://ogp.me/ns/object# article: http://ogp.me/ns/article# profile: http://ogp.me/ns/profile#"> <meta charset='utf-8'> <meta http-equiv="X-UA-Compatible" content="IE=edge"> Also, I don't see any obvious errors in my nginx.conf file, but maybe I'm not checking something? The first couple of lines of the nginx config file: user www-data; worker_processes 4; pid /var/run/nginx.pid; events { worker_connections 768; # multi_accept on; } Any help is appreciated, thanks a lot in advance!

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  • Returning "200 OK" in Apache on HTTP OPTIONS requests

    - by i.
    I'm attempting to implement cross-domain HTTP access control without touching any code. I've got my Apache(2) server returning the correct Access Control headers with this block: Header set Access-Control-Allow-Origin "*" Header set Access-Control-Allow-Methods "POST, GET, OPTIONS" I now need to prevent Apache from executing my code when the browser sends a HTTP OPTIONS request (it's stored in the REQUEST_METHOD environment variable), returning 200 OK. How can I configure Apache to respond "200 OK" when the request method is OPTIONS? I've tried this mod_rewrite block, but the Access Control headers are lost. RewriteEngine On RewriteCond %{REQUEST_METHOD} OPTIONS RewriteRule ^(.*)$ $1 [R=200,L]

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  • No HTTP Response from Tomcat 7 EC2 instance

    - by David Kaczynski
    I am new to EC2 (and Tomcat, for that matter), and I am trying to deploy a vanilla Tomcat 7 server to an Ubuntu 12.04.1 EC2 instance and access the default test site over HTTP. My EC2 instance is running, and the Security Group includes port 80: My /etc/tomcat7/server.xml config has been edited to listen for HTTP requests on port 80: 0 I have restarted my Tomcat 7 server via sudo service tomcat7 restart. However, according to sudo netstat -lnp, Tomcat is not listed as listening over port 80: I am unable to get any response from going to the ...amazonaws.com public DNS in a web browser. What am I missing?

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  • How do I grant permissions to remotely start/stop a service using Powershell?

    - by splattered bits
    We have a PowerShell script that restarts a service on another computer. When we use PowerShell's built-in service control cmdlets, like so: $svc = Get-Service -Name MyService -ComputerName myservicehostname Stop-Service -InputObject $svc Start-Service -InputObject $svc We get this error back: Stop-Service : Cannot open MyService service on computer 'myservicehostname'. However, when we use sc.exe, like so: C:\Windows\System32\sc \\myservicehostname stop MyService C:\Windows\System32\sc \\myservicehostname start MyService the start and stop succeed. The user doing the restarting is not an administrator. We use subinacl to grant the user permissions to start/stop and query the service: subinacl.exe /service MyService /GRANT=MyServiceControlUser=STO How come PowerShell can't stop my service but sc.exe can?

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  • Lightweight tool for viewing raw HTTP messages?

    - by rewbs
    Hi, I'm investigating differences in behaviour between a couple of Web servers. I need to see raw response data from the servers (i.e. before the response is de-chunked if it has "Transfer-Encoding:chunked" and before it is decompressed if it has "Content-Encoding:gzip"). I can find plenty of simple HTTP client that nearly do what I need (e.g. Poster, RESTClient), but they tend to decode the response one step too far. Network analysers like Wireshark give me what I need but are a bit heavyweight. Telnet is my best bet so far, but is a bit too simplistic (actions like capturing data or entering requests are a bit laborious). Can anyone recommend a good, lightweight tool for sending / viewing the raw data that constitute HTTP messages? Edit: I should add that I'm on Windows. Also, the tool would need to work both with remote and local servers.

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