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  • Indexed view deadlocking

    - by Dave Ballantyne
    Deadlocks can be a really tricky thing to track down the root cause of.  There are lots of articles on the subject of tracking down deadlocks, but seldom do I find that in a production system that the cause is as straightforward.  That being said,  deadlocks are always caused by process A needs a resource that process B has locked and process B has a resource that process A needs.  There may be a longer chain of processes involved, but that is the basic premise. Here is one such (much simplified) scenario that was at first non-obvious to its cause: The system has two tables,  Products and Stock.  The Products table holds the description and prices of a product whilst Stock records the current stock level. USE tempdb GO CREATE TABLE Product ( ProductID INTEGER IDENTITY PRIMARY KEY, ProductName VARCHAR(255) NOT NULL, Price MONEY NOT NULL ) GO CREATE TABLE Stock ( ProductId INTEGER PRIMARY KEY, StockLevel INTEGER NOT NULL ) GO INSERT INTO Product SELECT TOP(1000) CAST(NEWID() AS VARCHAR(255)), ABS(CAST(CAST(NEWID() AS VARBINARY(255)) AS INTEGER))%100 FROM sys.columns a CROSS JOIN sys.columns b GO INSERT INTO Stock SELECT ProductID,ABS(CAST(CAST(NEWID() AS VARBINARY(255)) AS INTEGER))%100 FROM Product There is a single stored procedure of GetStock: Create Procedure GetStock as SELECT Product.ProductID,Product.ProductName FROM dbo.Product join dbo.Stock on Stock.ProductId = Product.ProductID where Stock.StockLevel <> 0 Analysis of the system showed that this procedure was causing a performance overhead and as reads of this data was many times more than writes,  an indexed view was created to lower the overhead. CREATE VIEW vwActiveStock With schemabinding AS SELECT Product.ProductID,Product.ProductName FROM dbo.Product join dbo.Stock on Stock.ProductId = Product.ProductID where Stock.StockLevel <> 0 go CREATE UNIQUE CLUSTERED INDEX PKvwActiveStock on vwActiveStock(ProductID) This worked perfectly, performance was improved, the team name was cheered to the rafters and beers all round.  Then, after a while, something else happened… The system updating the data changed,  The update pattern of both the Stock update and the Product update used to be: BEGIN TRAN UPDATE... COMMIT BEGIN TRAN UPDATE... COMMIT BEGIN TRAN UPDATE... COMMIT It changed to: BEGIN TRAN UPDATE... UPDATE... UPDATE... COMMIT Nothing that would raise an eyebrow in even the closest of code reviews.  But after this change we saw deadlocks occuring. You can reproduce this by opening two sessions. In session 1 begin transaction Update Product set ProductName ='Test' where ProductID = 998 Then in session 2 begin transaction Update Stock set Stocklevel = 5 where ProductID = 999 Update Stock set Stocklevel = 5 where ProductID = 998 Hop back to session 1 and.. Update Product set ProductName ='Test' where ProductID = 999 Looking at the deadlock graphs we could see the contention was between two processes, one updating stock and the other updating product, but we knew that all the processes do to the tables is update them.  Period.  There are separate processes that handle the update of stock and product and never the twain shall meet, no reason why one should be requiring data from the other.  Then it struck us,  AH the indexed view. Naturally, when you make an update to any table involved in a indexed view, the view has to be updated.  When this happens, the data in all the tables have to be read, so that explains our deadlocks.  The data from stock is read when you update product and vice-versa. The fix, once you understand the problem fully, is pretty simple, the apps did not guarantee the order in which data was updated.  Luckily it was a relatively simple fix to order the updates and deadlocks went away.  Note, that there is still a *slight* risk of a deadlock occurring, if both a stock update and product update occur at *exactly* the same time.

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  • Oracle UPK Content Development Tool Settings

    - by [email protected]
    Oracle UPK Content Development tool settings: Before developing UPK content, your UPK Developer needs to be configured with certain standard settings to ensure the content will have a uniform look. To set the options: 1. Open the UPK Developer. 2. Click the Tools menu. 3. Click Options. After you configure the UPK Options, you can share these preferences with other content developers by exporting them to an .ops file. This is particularly useful in workgroup environments where multiple authors are working on the same content that requires consistent output regardless of who authored the content. (To learn more about Exporting/Importing Content Defaults refer to the Content Development.pdf guide that is delivered with the UPK Developer.) Here is a list of a few UPK Developer tool settings that Oracle UPK Content Developers use to develop UPK pre-built content: Screen resolution is set to 1024 x 768. See It mode frame delay is set to 5 seconds. Know It Required % is set to 70% and all three levels of remediation are selected. We opt to automatically record keyboard shortcuts. We use the default settings for the Bubble icon and Pointer position. Bubble color is yellow (Red = 255, Green = 255, Blue = 128). Bubble text is Verdana, Regular, 9 pt. ***Intro and end frame settings match the bubble settings Note: The Content Defaults String Input Settings will change based on which application (interface) you are recording against. For example here is a list of settings for different Oracle applications: • Agile - Microsoft Sans Serif, Regular, 8 • EBS - Microsoft Sans Serif, Regular, 10 • Hyperion - Microsoft Sans Serif, Regular, 8 • JDE E1 - Arial, Regular, 10 • PeopleSoft - Arial, Regular, 9 • Siebel - Arial, Regular, 8 Remember, it is recommended that you set the content defaults before you add documents and record content. When the content defaults are changed, existing documents are not affected and continue to use the defaults that were in effect when those documents were created. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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  • New User of UPK?

    - by [email protected]
    The UPK Developer comes with a variety of manuals to help support your organization in the development and deployment of content. The Developer manuals can be found in the \Documentation\Language Code\Reference folder where the Developer has been installed. As of 3.5.x the documentation can also be accessed via the Start menu, Start\Programs\User Productivity Kit\Documentation\Reference. Content Deployment.pdf: This manual provides information on how to deploy content to your audience. Content Development.pdf: This manual provides information on how to create, maintain, and publish content using the Developer. The content of this manual also appears in the Developer help system. Content Player.pdf: This manual provides instructions on how to view content using the Player. The content of this manual also appears in the Player help system. In-Application Support Guide.pdf: This manual provides information on how implement content-sensitive, in-application support for enterprise applications using Player content. Installation & Administration.pdf: This manual provides instructions for installing the Developer in a single-user or multi-user environment as well as information on how to add and manage users and content in a multi-user installation. An Administration help system also appears in the Developer for authors configured as administrators. This manual also provides instructions for installing and configuring Usage Tracking. Upgrade.pdf: This manual provides information on how to upgrade from a previous version to the current version. Usage Tracking Administration & Reporting.pdf: This manual provides instructions on how to manage users and usage tracking reports. - Kathryn Lustenberger, Oracle UPK Outbound Product Management

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  • Getting More Out of UPK

    - by [email protected]
    Are you getting the most out of UPK? Remember the idea of streamlining your content creation efforts? How about the concept of collaboration during development? How are you leveraging the System Process Documents or Test Scripts? Is your training team benefiting from the creation of process documentation? Is UPK linked into the help menu of your application or your even at the browser level (Smart Help)? Many customers underutilize UPK. Some customers just think of UPK as a training creation solution or just for creating documentation. To get the full value of UPK you need to first evaluate how the UPK developer is installed. Single User or Multi User? If you have more than two developers of UPK, then there is a significant benefit from installing UPK in multi user mode. This helps drive collaboration, automatic version control and better facilitation of the workflow and state features with use of customized views for the developers. Has your organization installed Usage Tracking? How are the outputs deployed and for how many applications? If these questions have you thinking about your overall usage of UPK and you see significant improvement by using more of what UPK has to offer, then it could be time for a UPK Health Check. Contact your UPK Sales Consultant to help understand your environment and how to maximize the value of UPK and start getting more out of the product.

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  • Drivers for NVIDIA 520M not working in Ubuntu 12.04

    - by Don
    I am aware that this is nominally a duplicate question, however I've read the other questions and haven't been able to resolve my problem after many hours and attempts, so please don't delete it. Additionally, it seems like many answers to the other questions are specifically dependent on certain situations. My situation being different from the others I found represented, here's my question. Until last night, I had Ubuntu 12.04 installed with Wubi, and it ran ok, though slowly and with occasional hangs. So I partitioned the drive and installed 12.04 in its own partition. Now when I start it, I am stuck using 2D. I believe this is an NVIDIA bug. My NVIDIA card is a GT 520M and my machine has Optimus. Additional Drivers only displays my wireless driver. Going to System Settings Details Graphics shows Driver:Unknown, Experience:Standard. I downloaded the driver from the NVIDIA website, and ran the installer with no errors, except that the "distribution-provided pre-install script failed". After rebooting, my screen was stuck at 640X480, which was fixed by editing /etc/X11/xorg.conf However, I still was stuck in 2D, and nothing else had changed either. A thread suggested something called Bumblebee. I tried that, and when I ran optirun firefoxI got a frozen blank screen. Following another suggestion, I checked the BIOS to try and disable Optimus. I found and ran myriad other commands to try and fix the problem and nothing changed. Now I have just done a clean re-install of Ubuntu. From there, I: Installed all the updates Downloaded the NVIDIA driver Installed it Got screen stuck at 640X480, fixed in xorg.conf. To recap the problem: I can't get the NVIDIA drivers working I am stuck using 2D I'm an idiot I think if the first one is solved, the solution to the second will naturally follow. If you need me to provide any other information, I'd be happy to. From what I've seen in other threads, I think this information may help: lsmod: dh@donsMachine:~$ lsmod Module Size Used by nvidia 12353161 0 snd_hda_codec_hdmi 32474 1 snd_hda_codec_realtek 223867 1 joydev 17693 0 parport_pc 32866 0 ppdev 17113 0 rfcomm 47604 0 bnep 18281 2 bluetooth 180104 10 rfcomm,bnep snd_hda_intel 33773 3 snd_hda_codec 127706 3 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel snd_hwdep 13668 1 snd_hda_codec snd_pcm 97188 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec uvcvideo 72627 0 videodev 98259 1 uvcvideo v4l2_compat_ioctl32 17128 1 videodev snd_seq_midi 13324 0 snd_rawmidi 30748 1 snd_seq_midi snd_seq_midi_event 14899 1 snd_seq_midi snd_seq 61896 2 snd_seq_midi,snd_seq_midi_event lib80211_crypt_tkip 17390 0 wl 2568210 0 lib80211 14381 2 lib80211_crypt_tkip,wl snd_timer 29990 2 snd_pcm,snd_seq snd_seq_device 14540 3 snd_seq_midi,snd_rawmidi,snd_seq snd 78855 16 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device psmouse 87692 0 serio_raw 13211 0 i915 468745 2 soundcore 15091 1 snd snd_page_alloc 18529 2 snd_hda_intel,snd_pcm drm_kms_helper 46978 1 i915 drm 242038 3 i915,drm_kms_helper mei 41616 0 i2c_algo_bit 13423 1 i915 mxm_wmi 12979 0 acer_wmi 28418 0 sparse_keymap 13890 1 acer_wmi video 19596 1 i915 wmi 19256 2 mxm_wmi,acer_wmi mac_hid 13253 0 lp 17799 0 parport 46562 3 parport_pc,ppdev,lp tg3 152032 0 sdhci_pci 18826 0 sdhci 33205 1 sdhci_pci lspci -nn | grep VGA dh@donsMachine:~$ lspci -nn | grep VGA 00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) 01:00.0 VGA compatible controller [0300]: NVIDIA Corporation Device [10de:0df7] (rev a1) lshw dh@donsMachine:~$ sudo lshw [sudo] password for dh: donsmachine description: Notebook product: EasyNote TS44HR () vendor: Packard Bell version: V1.12 serial: LXBWZ02017134209D71601 width: 64 bits capabilities: smbios-2.7 dmi-2.7 vsyscall32 configuration: boot=normal chassis=notebook uuid=16FE576B-CA15-11E0-B096-B870F4E51243 *-core description: Motherboard product: SJV50_HR vendor: Packard Bell physical id: 0 version: Base Board Version serial: Base Board Serial Number slot: Base Board Chassis Location *-firmware description: BIOS vendor: Packard Bell physical id: 0 version: V1.12 date: 07/11/2011 size: 1MiB capacity: 2496KiB capabilities: pci upgrade shadowing cdboot bootselect edd int13floppynec int13floppytoshiba int13floppy360 int13floppy1200 int13floppy720 int13floppy2880 int9keyboard int10video acpi usb biosbootspecification *-memory description: System Memory physical id: 1b slot: System board or motherboard size: 4GiB *-bank:0 description: SODIMM DDR3 Synchronous 1333 MHz (0.8 ns) product: NT2GC64B88B0NS-CG vendor: Nanya Technology physical id: 0 serial: 598E126E slot: ChannelA-DIMM0 size: 2GiB width: 64 bits clock: 1333MHz (0.8ns) *-bank:1 description: DIMM [empty] physical id: 1 slot: ChannelA-DIMM1 *-bank:2 description: SODIMM DDR3 Synchronous 1333 MHz (0.8 ns) product: NT2GC64B88B0NS-CG vendor: Nanya Technology physical id: 2 serial: 159E126C slot: ChannelB-DIMM0 size: 2GiB width: 64 bits clock: 1333MHz (0.8ns) *-bank:3 description: DIMM [empty] physical id: 3 slot: ChannelB-DIMM1 *-cpu description: CPU product: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz vendor: Intel Corp. physical id: 2e bus info: cpu@0 version: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz slot: CPU1 size: 2GHz capacity: 4GHz width: 64 bits clock: 1333MHz capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer xsave avx lahf_lm arat epb xsaveopt pln pts tpr_shadow vnmi flexpriority ept vpid cpufreq configuration: cores=2 enabledcores=2 threads=4 *-cache:0 description: L1 cache physical id: 30 slot: L1 Cache size: 32KiB capacity: 32KiB capabilities: synchronous internal write-through instruction *-cache:1 description: L2 cache physical id: 31 slot: L2 Cache size: 256KiB capacity: 256KiB capabilities: synchronous internal write-through unified *-cache:2 description: L3 cache physical id: 32 slot: L3 Cache size: 3MiB capacity: 3MiB capabilities: synchronous internal write-through unified *-cache description: L1 cache physical id: 2f slot: L1 Cache size: 32KiB capacity: 32KiB capabilities: synchronous internal write-through data *-pci description: Host bridge product: 2nd Generation Core Processor Family DRAM Controller vendor: Intel Corporation physical id: 100 bus info: pci@0000:00:00.0 version: 09 width: 32 bits clock: 33MHz configuration: driver=agpgart-intel resources: irq:0 *-pci:0 description: PCI bridge product: Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port vendor: Intel Corporation physical id: 1 bus info: pci@0000:00:01.0 version: 09 width: 32 bits clock: 33MHz capabilities: pci pm msi pciexpress normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:40 ioport:2000(size=4096) memory:d0000000-d10fffff ioport:a0000000(size=301989888) *-display description: VGA compatible controller product: NVIDIA Corporation vendor: NVIDIA Corporation physical id: 0 bus info: pci@0000:01:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress vga_controller bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:16 memory:d0000000-d0ffffff memory:a0000000-afffffff memory:b0000000-b1ffffff ioport:2000(size=128) memory:d1000000-d107ffff *-display description: VGA compatible controller product: 2nd Generation Core Processor Family Integrated Graphics Controller vendor: Intel Corporation physical id: 2 bus info: pci@0000:00:02.0 version: 09 width: 64 bits clock: 33MHz capabilities: msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:43 memory:d1400000-d17fffff memory:c0000000-cfffffff ioport:3000(size=64) *-communication description: Communication controller product: 6 Series/C200 Series Chipset Family MEI Controller #1 vendor: Intel Corporation physical id: 16 bus info: pci@0000:00:16.0 version: 04 width: 64 bits clock: 33MHz capabilities: pm msi bus_master cap_list configuration: driver=mei latency=0 resources: irq:42 memory:d1a04000-d1a0400f *-usb:0 description: USB controller product: 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 vendor: Intel Corporation physical id: 1a bus info: pci@0000:00:1a.0 version: 04 width: 32 bits clock: 33MHz capabilities: pm debug ehci bus_master cap_list configuration: driver=ehci_hcd latency=0 resources: irq:16 memory:d1a0a000-d1a0a3ff *-multimedia description: Audio device product: 6 Series/C200 Series Chipset Family High Definition Audio Controller vendor: Intel Corporation physical id: 1b bus info: pci@0000:00:1b.0 version: 04 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: driver=snd_hda_intel latency=0 resources: irq:44 memory:d1a00000-d1a03fff *-pci:1 description: PCI bridge product: 6 Series/C200 Series Chipset Family PCI Express Root Port 1 vendor: Intel Corporation physical id: 1c bus info: pci@0000:00:1c.0 version: b4 width: 32 bits clock: 33MHz capabilities: pci pciexpress msi pm normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:17 memory:9fb00000-9fbfffff ioport:d1800000(size=1048576) *-network description: Ethernet interface product: NetLink BCM57785 Gigabit Ethernet PCIe vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:02:00.0 logical name: eth0 version: 10 serial: b8:70:f4:e5:12:43 capacity: 1Gbit/s width: 64 bits clock: 33MHz capabilities: pm msi msix pciexpress bus_master cap_list rom ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 firmware=sb latency=0 link=no multicast=yes port=twisted pair resources: irq:16 memory:d1830000-d183ffff memory:d1840000-d184ffff memory:d1850000-d18507ff *-generic:0 description: SD Host controller product: NetXtreme BCM57765 Memory Card Reader vendor: Broadcom Corporation physical id: 0.1 bus info: pci@0000:02:00.1 version: 10 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: driver=sdhci-pci latency=0 resources: irq:17 memory:d1800000-d180ffff *-generic:1 UNCLAIMED description: System peripheral product: Broadcom Corporation vendor: Broadcom Corporation physical id: 0.2 bus info: pci@0000:02:00.2 version: 10 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: latency=0 resources: memory:d1810000-d181ffff *-generic:2 UNCLAIMED description: System peripheral product: Broadcom Corporation vendor: Broadcom Corporation physical id: 0.3 bus info: pci@0000:02:00.3 version: 10 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: latency=0 resources: memory:d1820000-d182ffff *-pci:2 description: PCI bridge product: 6 Series/C200 Series Chipset Family PCI Express Root Port 2 vendor: Intel Corporation physical id: 1c.1 bus info: pci@0000:00:1c.1 version: b4 width: 32 bits clock: 33MHz capabilities: pci pciexpress msi pm normal_decode bus_master cap_list configuration: driver=pcieport resources: irq:16 memory:d1900000-d19fffff *-network description: Wireless interface product: BCM43225 802.11b/g/n vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:03:00.0 logical name: eth1 version: 01 serial: 68:a3:c4:44:81:96 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=wl0 driverversion=5.100.82.38 ip=192.168.0.12 latency=0 multicast=yes wireless=IEEE 802.11bgn resources: irq:17 memory:d1900000-d1903fff *-usb:1 description: USB controller product: 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 vendor: Intel Corporation physical id: 1d bus info: pci@0000:00:1d.0 version: 04 width: 32 bits clock: 33MHz capabilities: pm debug ehci bus_master cap_list configuration: driver=ehci_hcd latency=0 resources: irq:23 memory:d1a09000-d1a093ff *-isa description: ISA bridge product: HM65 Express Chipset Family LPC Controller vendor: Intel Corporation physical id: 1f bus info: pci@0000:00:1f.0 version: 04 width: 32 bits clock: 33MHz capabilities: isa bus_master cap_list configuration: latency=0 *-storage description: SATA controller product: 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller vendor: Intel Corporation physical id: 1f.2 bus info: pci@0000:00:1f.2 logical name: scsi0 logical name: scsi1 version: 04 width: 32 bits clock: 66MHz capabilities: storage msi pm ahci_1.0 bus_master cap_list emulated configuration: driver=ahci latency=0 resources: irq:41 ioport:3098(size=8) ioport:30bc(size=4) ioport:3090(size=8) ioport:30b8(size=4) ioport:3060(size=32) memory:d1a08000-d1a087ff *-disk description: ATA Disk product: ST9500325AS vendor: Seagate physical id: 0 bus info: scsi@0:0.0.0 logical name: /dev/sda version: 0001 serial: S2W1AMSX size: 465GiB (500GB) capabilities: partitioned partitioned:dos configuration: ansiversion=5 signature=a45f21e9 *-volume:0 description: Windows NTFS volume physical id: 1 bus info: scsi@0:0.0.0,1 logical name: /dev/sda1 version: 3.1 serial: 46aa-2a25 size: 19GiB capacity: 20GiB capabilities: primary ntfs initialized configuration: clustersize=4096 created=2011-08-25 21:32:00 filesystem=ntfs label=PQSERVICE state=clean *-volume:1 description: Windows NTFS volume physical id: 2 bus info: scsi@0:0.0.0,2 logical name: /dev/sda2 version: 3.1 serial: 10aa-ad1a size: 98MiB capacity: 100MiB capabilities: primary bootable ntfs initialized configuration: clustersize=4096 created=2011-08-25 21:32:03 filesystem=ntfs label=SYSTEM RESERVED state=clean *-volume:2 description: Windows NTFS volume physical id: 3 bus info: scsi@0:0.0.0,3 logical name: /dev/sda3 version: 3.1 serial: 668c5afc-182e-ff4b-b084-3cc09f54972d size: 395GiB capacity: 395GiB capabilities: primary ntfs initialized configuration: clustersize=4096 created=2011-08-25 21:32:03 filesystem=ntfs label=Don's Machine state=clean *-volume:3 description: Extended partition physical id: 4 bus info: scsi@0:0.0.0,4 logical name: /dev/sda4 size: 49GiB capacity: 49GiB capabilities: primary extended partitioned partitioned:extended *-logicalvolume:0 description: Linux swap / Solaris partition physical id: 5 logical name: /dev/sda5 capacity: 3945MiB capabilities: nofs *-logicalvolume:1 description: Linux filesystem partition physical id: 6 logical name: /dev/sda6 logical name: / capacity: 46GiB configuration: mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,user_xattr,barrier=1,data=ordered state=mounted *-cdrom description: DVD-RAM writer product: DVD-RW DVRTD11RS vendor: PIONEER physical id: 1 bus info: scsi@1:0.0.0 logical name: /dev/cdrom logical name: /dev/cdrw logical name: /dev/dvd logical name: /dev/dvdrw logical name: /dev/sr0 version: 1.01 capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram configuration: ansiversion=5 status=nodisc *-serial UNCLAIMED description: SMBus product: 6 Series/C200 Series Chipset Family SMBus Controller vendor: Intel Corporation physical id: 1f.3 bus info: pci@0000:00:1f.3 version: 04 width: 64 bits clock: 33MHz configuration: latency=0 resources: memory:d1a06000-d1a060ff ioport:3040(size=32) *-power UNCLAIMED description: OEM_Define1 product: OEM_Define5 vendor: OEM_Define2 physical id: 1 version: OEM_Define6 serial: OEM_Define3 capacity: 75mWh *-battery description: Lithium Ion Battery product: CRB Battery 0 vendor: -Virtual Battery 0- physical id: 2 version: 10/12/2007 serial: Battery 0 slot: Fake

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  • EM12c Release 4: Database as a Service Enhancements

    - by Adeesh Fulay
    Oracle Enterprise Manager 12.1.0.4 (or simply put EM12c R4) is the latest update to the product. As previous versions, this release provides tons of enhancements and bug fixes, attributing to improved stability and quality. One of the areas that is most exciting and has seen tremendous growth in the last few years is that of Database as a Service. EM12c R4 provides a significant update to Database as a Service. The key themes are: Comprehensive Database Service Catalog (includes single instance, RAC, and Data Guard) Additional Storage Options for Snap Clone (includes support for Database feature CloneDB) Improved Rapid Start Kits Extensible Metering and Chargeback Miscellaneous Enhancements 1. Comprehensive Database Service Catalog Before we get deep into implementation of a service catalog, lets first understand what it is and what benefits it provides. Per ITIL, a service catalog is an exhaustive list of IT services that an organization provides or offers to its employees or customers. Service catalogs have been widely popular in the space of cloud computing, primarily as the medium to provide standardized and pre-approved service definitions. There is already some good collateral out there that talks about Oracle database service catalogs. The two whitepapers i recommend reading are: Service Catalogs: Defining Standardized Database Service High Availability Best Practices for Database Consolidation: The Foundation for Database as a Service [Oracle MAA] EM12c comes with an out-of-the-box service catalog and self service portal since release 1. For the customers, it provides the following benefits: Present a collection of standardized database service definitions, Define standardized pools of hardware and software for provisioning, Role based access to cater to different class of users, Automated procedures to provision the predefined database definitions, Setup chargeback plans based on service tiers and database configuration sizes, etc Starting Release 4, the scope of services offered via the service catalog has been expanded to include databases with varying levels of availability - Single Instance (SI) or Real Application Clusters (RAC) databases with multiple data guard based standby databases. Some salient points of the data guard integration: Standby pools can now be defined across different datacenters or within the same datacenter as the primary (this helps in modelling the concept of near and far DR sites) The standby databases can be single instance, RAC, or RAC One Node databases Multiple standby databases can be provisioned, where the maximum limit is determined by the version of database software The standby databases can be in either mount or read only (requires active data guard option) mode All database versions 10g to 12c supported (as certified with EM 12c) All 3 protection modes can be used - Maximum availability, performance, security Log apply can be set to sync or async along with the required apply lag The different service levels or service tiers are popularly represented using metals - Platinum, Gold, Silver, Bronze, and so on. The Oracle MAA whitepaper (referenced above) calls out the various service tiers as defined by Oracle's best practices, but customers can choose any logical combinations from the table below:  Primary  Standby [1 or more]  EM 12cR4  SI  -  SI  SI  RAC -  RAC SI  RAC RAC  RON -  RON RON where RON = RAC One Node is supported via custom post-scripts in the service template A sample service catalog would look like the image below. Here we have defined 4 service levels, which have been deployed across 2 data centers, and have 3 standardized sizes. Again, it is important to note that this is just an example to get the creative juices flowing. I imagine each customer would come up with their own catalog based on the application requirements, their RTO/RPO goals, and the product licenses they own. In the screenwatch titled 'Build Service Catalog using EM12c DBaaS', I walk through the complete steps required to setup this sample service catalog in EM12c. 2. Additional Storage Options for Snap Clone In my previous blog posts, i have described the snap clone feature in detail. Essentially, it provides a storage agnostic, self service, rapid, and space efficient approach to solving your data cloning problems. The net benefit is that you get incredible amounts of storage savings (on average 90%) all while cloning databases in a matter of minutes. Space and Time, two things enterprises would love to save on. This feature has been designed with the goal of providing data cloning capabilities while protecting your existing investments in server, storage, and software. With this in mind, we have pursued with the dual solution approach of Hardware and Software. In the hardware approach, we connect directly to your storage appliances and perform all low level actions required to rapidly clone your databases. While in the software approach, we use an intermediate software layer to talk to any storage vendor or any storage configuration to perform the same low level actions. Thus delivering the benefits of database thin cloning, without requiring you to drastically changing the infrastructure or IT's operating style. In release 4, we expand the scope of options supported by snap clone with the addition of database CloneDB. While CloneDB is not a new feature, it was first introduced in 11.2.0.2 patchset, it has over the years become more stable and mature. CloneDB leverages a combination of Direct NFS (or dNFS) feature of the database, RMAN image copies, sparse files, and copy-on-write technology to create thin clones of databases from existing backups in a matter of minutes. It essentially has all the traits that we want to present to our customers via the snap clone feature. For more information on cloneDB, i highly recommend reading the following sources: Blog by Tim Hall: Direct NFS (DNFS) CloneDB in Oracle Database 11g Release 2 Oracle OpenWorld Presentation by Cern: Efficient Database Cloning using Direct NFS and CloneDB The advantages of the new CloneDB integration with EM12c Snap Clone are: Space and time savings Ease of setup - no additional software is required other than the Oracle database binary Works on all platforms Reduce the dependence on storage administrators Cloning process fully orchestrated by EM12c, and delivered to developers/DBAs/QA Testers via the self service portal Uses dNFS to delivers better performance, availability, and scalability over kernel NFS Complete lifecycle of the clones managed by EM12c - performance, configuration, etc 3. Improved Rapid Start Kits DBaaS deployments tend to be complex and its setup requires a series of steps. These steps are typically performed across different users and different UIs. The Rapid Start Kit provides a single command solution to setup Database as a Service (DBaaS) and Pluggable Database as a Service (PDBaaS). One command creates all the Cloud artifacts like Roles, Administrators, Credentials, Database Profiles, PaaS Infrastructure Zone, Database Pools and Service Templates. Once the Rapid Start Kit has been successfully executed, requests can be made to provision databases and PDBs from the self service portal. Rapid start kit can create complex topologies involving multiple zones, pools and service templates. It also supports standby databases and use of RMAN image backups. The Rapid Start Kit in reality is a simple emcli script which takes a bunch of xml files as input and executes the complete automation in a matter of seconds. On a full rack Exadata, it took only 40 seconds to setup PDBaaS end-to-end. This kit works for both Oracle's engineered systems like Exadata, SuperCluster, etc and also on commodity hardware. One can draw parallel to the Exadata One Command script, which again takes a bunch of inputs from the administrators and then runs a simple script that configures everything from network to provisioning the DB software. Steps to use the kit: The kit can be found under the SSA plug-in directory on the OMS: EM_BASE/oracle/MW/plugins/oracle.sysman.ssa.oms.plugin_12.1.0.8.0/dbaas/setup It can be run from this default location or from any server which has emcli client installed For most scenarios, you would use the script dbaas/setup/database_cloud_setup.py For Exadata, special integration is provided to reduce the number of inputs even further. The script to use for this scenario would be dbaas/setup/exadata_cloud_setup.py The database_cloud_setup.py script takes two inputs: Cloud boundary xml: This file defines the cloud topology in terms of the zones and pools along with host names, oracle home locations or container database names that would be used as infrastructure for provisioning database services. This file is optional in case of Exadata, as the boundary is well know via the Exadata system target available in EM. Input xml: This file captures inputs for users, roles, profiles, service templates, etc. Essentially, all inputs required to define the DB services and other settings of the self service portal. Once all the xml files have been prepared, invoke the script as follows for PDBaaS: emcli @database_cloud_setup.py -pdbaas -cloud_boundary=/tmp/my_boundary.xml -cloud_input=/tmp/pdb_inputs.xml          The script will prompt for passwords a few times for key users like sysman, cloud admin, SSA admin, etc. Once complete, you can simply log into EM as the self service user and request for databases from the portal. More information available in the Rapid Start Kit chapter in Cloud Administration Guide.  4. Extensible Metering and Chargeback  Last but not the least, Metering and Chargeback in release 4 has been made extensible in all possible regards. The new extensibility features allow customer, partners, system integrators, etc to : Extend chargeback to any target type managed in EM Promote any metric in EM as a chargeback entity Extend list of charge items via metric or configuration extensions Model abstract entities like no. of backup requests, job executions, support requests, etc  A slew of emcli verbs have also been added that allows administrators to create, edit, delete, import/export charge plans, and assign cost centers all via the command line. More information available in the Chargeback API chapter in Cloud Administration Guide. 5. Miscellaneous Enhancements There are other miscellaneous, yet important, enhancements that are worth a mention. These mostly have been asked by customers like you. These are: Custom naming of DB Services Self service users can provide custom names for DB SID, DB service, schemas, and tablespaces Every custom name is validated for uniqueness in EM 'Create like' of Service Templates Now creating variants of a service template is only a click away. This would be vital when you publish service templates to represent different database sizes or service levels. Profile viewer View the details of a profile like datafile, control files, snapshot ids, export/import files, etc prior to its selection in the service template Cleanup automation - for failed and successful requests Single emcli command to cleanup all remnant artifacts of a failed request Cleanup can be performed on a per request bases or by the entire pool As an extension, you can also delete successful requests Improved delete user workflow Allows administrators to reassign cloud resources to another user or delete all of them Support for multiple tablespaces for schema as a service In addition to multiple schemas, user can also specify multiple tablespaces per request I hope this was a good introduction to the new Database as a Service enhancements in EM12c R4. I encourage you to explore many of these new and existing features and give us feedback. Good luck! References: Cloud Management Page on OTN Cloud Administration Guide [Documentation] -- Adeesh Fulay (@adeeshf)

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  • Oracle Brings Analytics to Project Management

    - by Sylvie MacKenzie, PMP
    Excerpt from PROFIT - ORACLE - by Alison Weiss  Nonprofit and for-profit organizations have many differences, but there is one way they are alike—managers struggle with huge amounts of data generated every day. Project data by itself has limited use—but any organization that can gain insight to make accurate predictions or to use resources more effectively can gain an operational advantage. Oracle’s Primavera P6 Analytics 2.0 business intelligence solution enables organizations using Oracle’s Primavera P6 Professional Project Management to do just that: identify critical issues and uncover trends in stores of project data. Primavera P6 Analytics provides management with the ability to look at not only how a single effort is progressing, but also how the entire organization is doing from a project perspective. The latest release includes new features that make it even easier to gather and analyze critical information. For example, the addition of geocoding gives Primavera P6 Analytics users the ability to track resources geographically on longitude and latitude and use a map to get an overall view of how projects, programs, and activities are deployed. “A nonprofit with relief projects in Vietnam, for example, can drill down to the project and get a world view and a regional view,” says Yasser Mahmud, vice president of product strategy and industry marketing in Oracle’s Primavera Global Business Unit. “Then they can drill down further to show statistics; key performance indicators; and how that program, portfolio, or project work is actually getting done.” The addition of new mobile capabilities to Primavera P6 Analytics puts deep-dive analysis into project managers’ hands with compatibility with major tablet operating systems. Now, nonprofits or for-profits working in remote locations can provide real-time visibility into projects to alert management if issues are occurring that need to be addressed immediately. “Primavera P6 Analytics generates information that can help organizations improve their utilization and trim down overall operating costs,” says Mahmud. “But more importantly, it gives organizations improved visibility.”

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  • Live Webcast: Discover Primavera Unifier - December 5th

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Join our live webcast to see what Primavera Unifier can do for you and your organization. We are very excited to introduce you to the newest addition to the Primavera product family, Primavera Unifier (formerly known as Skire Unifier). Attend this webcast and learn why this new cloud-based solution is the most comprehensive Enterprise Project Portfolio Management (EPPM) offering to manage the complete project lifecycle, from capital planning and construction to operations and maintenance. Save your seat: Register today for this online event and learn how the addition of Primavera Unifier can help your organization manage their projects and facilities with more predictability and financial control, improving profitability and operational efficiency

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  • How do you track existing requirements over time?

    - by CaptainAwesomePants
    I'm a software engineer working on a complex, ongoing website. It has a lot of moving parts and a small team of UI designers and business folks adding new features and tweaking old ones. Over the last year or so, we've added hundreds of interesting little edge cases. Planning, implementing, and testing them is not a problem. The problem comes later, when we want to refactor or add another new feature. Nobody remembers half of the old features and edge cases from a year ago. When we want to add a new change, we notice that code does all sorts of things in there, and we're not entirely sure which things are intentional requirements and which are meaningless side effects. Did someone last year request that the login token was supposed to only be valid for 30 minutes, or did some programmers just pick a sensible default? Can we change it? Back when the product was first envisioned, we created some documentation describing how the site worked. Since then we created a few additional documents describing new features, but nobody ever goes back and updates those documents when new features are requested, so the only authoritative documentation is the code itself. But the code provides no justification, no reason for its actions: only the how, never the why. What do other long-running teams do to keep track of what the requirements were and why?

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  • Database design suggestions for a configurable product eshop

    - by solomongaby
    Hello, I am biulding an e-shop that will have configurable products. The configurable parts will need to have different prices and stocks from the main product. What database design would be best in this case? I started with something like this. Features id name Features Options id id_feature value Products id name price Products Features id id_product id_feature value ( save the value from the feature-options for ease in search ) configurable (yes, no) The problem is that now I am stuck on how to save the configurable product features. I was thinking of saving their value as a json. But that will make saving price modification for a certain option difficult. How would you go about this ? Thank you.

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  • Scrum: What if the Product Owner has tasks?

    - by Lauren J
    I have just started working with a team that has picked up some aspects of Scrum (two week timeboxing) but not others (the team does not currently agree to all estimates or to the number of points in a sprint, but I'll change this soon.) The product owner is also a technical resource (scientist) with some development background. Is it appropriate to have the product owner's tasks (which mostly involve research) mixed in with the team's tasks (some of which are research and some development). I have looked at a lot of resources and not found an answer. Thanks!

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  • Visual Studio Packaging: Another version of this product is already installed

    - by Sam
    Hi All, I have a msi created for a project which uses C# & Jscript. version-1.0 is currently public. I want to release a bug-fixed version v-1.0.1 of this package but while testing it, I am getting "Another version of this product is already installed Installation of this version cannot continue.To configure or remove the existing version of this product, use Add/Remove program on the Control Panel". I want this bug-fixed version to install silently without asking user to uninstall and install new one. Please help me how can I achieve this, I am using visual studio 2008. Thanks in Advance! Sam

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  • Writing efficient open source product summary and promoting project

    - by galets
    I've been working on an open source project on sourceforge a few months ago. One thing I noticed is that a well written summary could make a huge difference for the product. I literally saw traffic going to almost nothing when I made a poor change to project summary. One more thing I noticed is that not only summary has to be appealing, but also take into consideration some technical aspects, such as (for example): contain all the necessary keywords for it to be searchable and produce the best match for a hypothetical search potential user will make in order to find it. Here comes the question now: can you share your tips and tricks for writing an efficient product summary, and otherwise promoting your project, whether it's on sourceforge or somewhere else?

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  • How to deal with 'bad' decision forced on you regarding basic software for your product

    - by raticulin
    Here is my situation, our product used to support several of the major databases. Now management has decided to move all products to MaxDB (aka SapDB previously), and even if we keep supporting some of the previous dbs, all new installations are on MaxDB. I am sure MaxDB is a great db and can support huge SAP installations. But from the point of view of a software developper, its a nightmare. Every time you need to do something not trivial (write an stored procedure, some fancy trigger...) and you google for some info, you get like 0.1% of the hits you would with things like MySql, PostgreSql or MSSql. Mailing lists are nearly non existant. SAP does support it commercially but it is not clear wether we'll buy support. And the decision cannot be rolled back. The product works with MaxDB, but with lots of inefficiency on development and a lot of frustration, is there something one could do?

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  • Fast dot product for a very special case

    - by psihodelia
    Given a vector X of size L, where every scalar element of X is from a binary set {0,1}, it is to find a dot product z=dot(X,Y) if vector Y of size L consists of the integer-valued elements. I suggest, there must exist a very fast way to do it. Let's say we have L=4; X[L]={1, 0, 0, 1}; Y[L]={-4, 2, 1, 0} and we have to find z=X[0]*Y[0] + X[1]*Y[1] + X[2]*Y[2] + X[3]*Y[3] (which in this case will give us -4). It is obvious that X can be represented using binary digits, e.g. an integer type int32 for L=32. Then, all what we have to do is to find a dot product of this integer with an array of 32 integers. Do you have any idea or suggestions how to do it very fast?

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  • API to lookup product information by UPC?

    - by officespace672
    Is there an API that allows lookup of product information by UPC? I know that Amazon has the Product Advertising API but don't think it can be used for any purpose other than sending traffic to amazon.com as per their license agreement here. Specifically, my application would not have the principal purpose of advertising and marketing the Amazon Site and driving sales of products and services on the Amazon Site Does such an API exist that I can do anything I want with the data? UPDATE I would want to use the API for my application, not create create such an API.

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  • Openerp - notify users by message when a product has been created

    - by vissu
    I am customizing OpenERP. I need to display a notification message to all "Purchase Managers" as soon as a product created by user. I saw a message is created under settings - Email - Messages by saying "Product Created". However it is not displaying for the managers under main menu Messaging - Inbox. I want put this message as notification for managers. However, not able to find any good documentation in Google. Correct me if I am missing any basic logic.

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  • Stuck part-way through installation of windows 7, upgrade product key, cannot cancel or finish installation

    - by user326520
    I'm trying to install Windows 7 (to get rid of Windows 8). I started the installation, cleared the minefield Microsoft has put in to stop me uninstalling 8, but forgot that my Windows 7 disk is an upgrade. So now I'm part-way through the 7 install. Can't go back, can't convince Microsoft that I have a valid key; I tried stopping the Windows 7 install and booting XP first, but I can't either - the unfinished Windows 7 install prevents that. Where's the way out? Update: Having spent some time with a Microsoft operative, I know why I can't install XP; this recent computer doesn't support IDE SATA mode, only AHCI. So the problem is: - straight install - key not valid - XP first before upgrade - XP cannot install due to newer HDD interface.

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  • When to implement: Together with or after the source product?

    - by Jeremy Oosthuizen
    Somebody recently relayed a prospect's question to me: How hard would it be to implement OUBI after the source product (CC&B, WAM or NMS) has already been implemented? Fact is that MOST non-OUBI Data Warehouse / Business Intelligence implementations take place after the source application(s) are in place and hopefully stable. If an organization decides that they need better reporting and management information, then the logical path (see The Data Warehouse Institute's Data Warehouse Maturity Model) is to a Data Warehouse -- no matter when their last applications were implemented. If there is a pre-built Data Warehouse for their specific application, or even for the desired business process in their industry, they're in luck. Else they have to design and build from scratch, using a toolset. The implementation of a toolset is unlike the implementation of OUBI which, like OBI Apps, contain pre-built ETL routines and user content. Much has been written before about the advantages of that. So, because OUBI is designed specifically for Oracle Utilities transactional products, we often implement them in parallel -- with OUBI lagging a little behind by necessity, like Reporting. Customers know from the start they're going to need the solution, and therefore purchase the products at the same time. My biggest argument FOR a parallel installation/implementation of OUBI with the source product is two-fold: - There could be things (which is the technical term for data elements) that customers figure out they need when implementing OUBI, which are often easier added to the source product's implementation project, than to add later; - OUBI's ETL often points out errors (severe or not) with converted data, which are easier to fix during the source product's implementation project, or it may even be impossible to fix afterwards. The Conversion routines sometimes miss these errors, because the source system can live with the not-quite-perfect converted data. If the data can't be properly extracted, i.e. the proper Dimensions linked to the Facts, then it can't get into OUBI. That means it can't be analyzed effectively along with the rest of the organization's data. Then there is also the throw-away-work argument, which may be significant. The operational / transactional system cannot go live without reports on Day 1. A lot of those reports would be taken care of by the implementation of OUBI. If OUBI is implemented after go-live, those reports STILL have to be built during the source product's implementation project, but they become throw-away after the OUBI implementation. I have sometimes been told that it is better to implement OUBI after the source product, because it cuts down on scope and risk for the source product's implementation project. All I can say to that, is bah humbug. No, seriously, given the arguments above, planning has to include the OUBI implementation and it has to be managed properly -- just like any other implementation. If so, it should not add any risk and it should be included in the scope from the start. The answer to the prospect's question is therefore that it is not that much more difficult; after all, most DW/BI implemenations are done like that. They just have to consider the points above.

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  • Windows XP Product Key for SP3 installation

    - by Ham
    I have an somewhat older Notebook with an original Windows XP Professional License Sticker underneath. This Notebook was erased completely once and now I want to install a new Windows XP Professional System on it using the key that's on the sticker. But there seems to be one problem: I am using an Windows XP Professional SP3 image I got from my university (thanks to MSDNAA). But somehow I cannot use the license key on the sticker with this installation. It keeps saying that this key is invalid. What can I do? Is this because I try to install a Win XP Professional with SP3 directly? Do I need another image to install this?

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  • Oracle Tutor: Create Accessible Content for the Disabled Community

    - by emily.chorba(at)oracle.com
    For many reasons--legal, business, and ethical--Oracle recognizes the need for its applications, and our customers' and partners' products built with our tools, to be usable by the disabled community. The following features of Tutor Author and Publisher software facilitate the creation of accessible HTML content for the disabled community.TablesThe following formatting guidelines will ensure that Tutor documents containing tables will be accessible once they are converted to HTML.• Determine whether a table is a "data table" or whether you are using a table simply for formatting. If it's a data table, you must use a heading for each column, and you should format this heading row as "table heading" style and select Table > Heading Rows Repeat.• For non data tables, it is not necessary to include a heading row.GraphicsTo create accessible graphics, add a caption to the graphic. In Microsoft Office 2000 and greater, right-click on the graphic and select Format Picture > Web (tab) > Alternative Text or select the graphic then Format > Picture > Web (tab) Alternative Text. Enter the appropriate information in the dialog box.When a document containing a graphic with alternative text is converted to HTML by Tutor, the HTML document will contain the appropriate accessibility information.Javascript elementsThe tabbed format and other javascript elements in the HTML version of the Tutor documents may not be accessible to all users. A link to an accessible/printable version of the document is available in the upper right corner of all Tutor documents.Repetitive dataIf repetitive data such as the distribution section and the ownership section are causing accessibility issues with your Tutor documents, you can insert a bookmark in the appropriate location of the document, and, when the document is converted to HTML, the bookmark will be converted to an A NAME reference (also known as an internal link). With this reference, you can create a link in Header.txt that can be prepended to each Tutor document that allows the user to bypass repetitive sections. Tutor and Oracle ApplicationsRegarding accessibility, please check Oracle's website on accessibility http://www.oracle.com/accessibility/ to find out what version of E-Business Suite is certified to work with screen readers. Oracle Tutor 11.5.6A and greater works with screen readers such as JAWS.There is no certification between Oracle Tutor and Oracle Applications because there are no related dependencies. It doesn't matter which version of the Oracle Applications you are running. Therefore, it is possible to use Oracle Tutor with earlier versions of Oracle Applications.Oracle Business Process Converter and Oracle ApplicationsOracle Business Process Converter (OBPC) converts Visio, XPDL, and Tutor models to Oracle Business Process Architect and Oracle Business Process Management. The OBPC is one of a collection of plugins to Oracle JDeveloper. Please see the VPAT as the same considerations apply.Learn MoreFor more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum. Emily ChorbaPrinciple Product Manager Oracle Tutor & BPM

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • PDU management interface has low availability - product flaw or isolated issue

    - by DeanB
    Our colocation provider has supplied us with APC AP7932 switched 0U PDUs as part of several cabinets they provide us. We have had a lot of trouble with the network management aspect of these PDUs, which I'll describe below. We are moving to cage space in the same datacenter, and plan to provide our own PDUs, so I'd like to determine which enterprise-grade PDUs have been reliable performers from a remote management perspective. Our colo-provided PDUs are configured to support management via an SSL web UI and via telnet. We updated the firmware on all of them to the current version as of NOV2011. They respond to pings reliably, and we have no reason to suspect a network layer issue. However, we experience frequent hangs, timeouts, disconnects, and general unavailability from the embedded management host in all of the PDUs. We occasionally have to restart the microcontroller on the PDU to recover from what appears to be an occasional hard fault. The outlets stay powered (thankfully), but the management aspect is so unreliable that it has become an ops liability - we can't be confident that we could get into the PDU to power cycle a host if we needed to. We have 3 PDUs that all exhibit identical behavior. There are many manufacturers of enterprise-grade 0U switched PDUs, all with comparable features. If I looked at the datasheet for our current PDUs, they would appear to be a good fit -- only with the benefit of suffering through using them do we know to avoid them. I'd like to avoid picking a PDU that looks fine on paper, but has similar reliability issues. What has been others' experience with switched PDUs? Is this level of flakiness normal?

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  • Storage product testing

    - by wildchild
    hello, I know this is out of place (being an active member here i am coming for the help from seniors) ,but i need some information regarding storage testing ,testing of Raid arrays, SCSI, SAS ,SATA and also test carried out on fabric manager(Cisco MDS series switches). I am aware that this is an administrative forum and i would really appreciate if you could direct me to the correct forum ar links where i can learn things . @ moderators-Sorry for posting at the wrong place,i would be deleting this as soon as i get the help. Thanks !

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