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• Here's your chance: MOS Feedback Sessions @OOW

  - by cwarticki

  Bring your questions, comments, concerns, opinions, recommendations, enhancement requests and any emotional outbursts!   As I travel the world and speak to thousands of customers, I receive plenty of feedback about My Oracle support.  Come hear directly from the source. Meet Dennis Reno, VP of Customer Portal Experience. The Customer Portal Experience team will host a My Oracle Support Tips and Techniques session and three roundtable feedback sessions at this year’s Oracle OpenWorld. The sessions will include a Hardware Support component, as well as best practices that are sure to benefit all My Oracle Support users. The events planned will give our users the opportunity to learn more about how the My Oracle Support customer portal adds value to the support process and to their business needs. The roundtable feedback sessions will allow customers to meet, give feedback, and share their experiences directly with the team responsible for the customer portal experience. Date Time (PT) Session Name Mon, Oct 1 01:45 PM My Oracle Support: Tips and Techniques for Getting the Best Hardware Support Possible (Session #CON9745) Tue, Oct 2 11:00 AM Roundtable - My Oracle Support General Feedback Wed, Oct 3 11:00 AM Roundtable - My Oracle Support Community Feedback Thr, Oct 4 11:00 AM Roundtable - My Oracle Support General Feedback Customers can find more information, including specific details about how to attend, by accessing My Oracle Support at OpenWorld (Article ID 1484508.1). Enjoy OpenWorld everyone! -Chris Warticki Global Customer Management

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• Can't Remote Desktop to server after rebooting via Remote Desktop

  - by sh-beta

  When I reboot a Windows 2003 or Windows 2008 server via a Remote Desktop connection, the server comes back up and will not accept any RDP connections: the RDP client errors out with "Connection Refused." The Terminal Services service is running on the server and restarting it has no effect. No errors are logged on the server. The only way I've found to fix this is to login at the console or via the DRAC and reboot the machine again, which is an ugly solution for obvious reasons. Has anyone run into this before?

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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• OpenGL support no longer available

  - by Aznfin

  I've been using OpenGL hardware acceleration in programs such as Adobe Photoshop CS4 and Adobe After Effects CS4. I've noticed that recently the options for OpenGL previews are disabled because my graphics card seems to not support OpenGL. But that doesn't make any sense whatsoever. I know for a fact that my graphics card does have support for OpenGL and it worked before. I checked for driver updates just the other day. Anybody know what's going on? Info: Operating System: Windows 7 Home Premium 64-bit GPU: ATI Radeon HD 3200 Driver Packaging Version: 8.69-091211a-094296C-ATI Catalyst™ Version: 09.12 Provider: ATI Technologies Inc. 2D Driver Version: 8.01.01.994 2D Driver File Path: /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS /{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 Direct3D Version: 8.14.10.0723 OpenGL Version: 6.14.10.9252 Catalyst™ Control Center Version: 2009.1211.1547.28237

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• Remote Access using Windows 7 Home Premium

  - by klelky

  I'm hoping to try and do some trans-atlantic tech support for my in-laws. Both my machine and theirs are running Windows 7 Home Premium. I read in this HowToGeek article that the Home editions of Windows 7 and Vista don't support remote access. What's the most straightforward way for me to access their machine - bearing in mind that they are a retired couple and this is their first computer and therefore anything that needs to happen at their end needs to be super simple. Free would be prefered but if there is a good paid for solution I'd consider it.

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• Iptables remote port forwarding and dynamic remote ip

  - by lbwtz2

  Hello, I want to forward a port from my remote vps to my domestic server and I am quite a newbie with iptables. The problem is that I am using a dynamic dns service to reach my home server from the internet so I don't have a fixed ip and iptables doesn't like urls. The rules I am willing to use are these: -t nat -A PREROUTING -p tcp -i eth0 -d xxx.xxx.xxx.xxx --dport 8888 -j DNAT --to myhome.tld:80 -A FORWARD -p tcp -i eth0 -d myhome.tld --dport 80 -j ACCEPT Of course I recevie a Error BAD IP ADDRESS because of myhome.tld. What can I do?

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• Remote screen control software (such as VNC) with permission mechanism

  - by xuhdev

  Does anyone know a kind of software that allows controlling of other computer, but the server can configure permission control? For example, the server can define five users, one of them can control, but the other four of them can only view. Also, file transfer support is required. I've tried TightVNC, it works fine with anything else, but it just does not support user permission control. RAdmin can serve this job, but I wish to find some software which is free. Thank you!

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• What has been your experience with paid support from Canonical ?

  - by gabkdlly

  I am considering buying "Ubuntu Desktop Support" from Canonical for 2 reasons: I have a couple of issues that I would like professional help with. ( Specifically a recurring kernel panic, and a slow wireless connection. ) I would like to lend a helping hand toward supporting Ubuntu financially. However, I am a bit worried that once I transfer the money, they will end up just referring me to the bug tracker on Launchpad. Also, free support options like this site have the pleasant property that they are open to the internet, meaning that if my issue gets fixed, it is more likely to help others with the same problem. What does paying for support from Canonical actually get you ?

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• What kind of support does Canonical provide on a business level?

  - by blade19899

  I was wondering about the support for Ubuntu in general? If a (small/large)business is running Ubuntu, what type of issues does Canonical help out with? examples: if a business is running a windows app, via wine does canonical help out with that when a business is running software that is not installed via the software but via PPA(stable/beta) and or downloaded manually. Some examples apps libreoffice/handbrake/openshot etc... etc... does Canonical give support when those app have issues? when a business is trying to migrate from lotes notes/outlook to thunderbird? sorry if this is a bit vague, but i don't really know much about support... be as detailed possible! Thanks in advanced!!!

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• Spring MVC jQuery remote validation

  - by raulsan

  Hi, I am using Spring MVC on the server side, but in one of the pages I decided to create an AJAX validation with jQuery rather than the default Spring validation. Everything works great, except when I have to do a remote validation to check if a "title" already exists. For the javascript I have the following: var validator = $("form").validate({ rules: { title: { minlength: 6, required: true, remote: { url: location.href.substring(0,location.href.lastIndexOf('/'))+"/checkLocalArticleTitle.do", type: "GET" } }, html: { minlength: 50, required: true } }, messages: { title: { required: "A title is required.", remote: "This title already exists." } } }); Then, I use Spring-Json to make this validation and give a response: @RequestMapping("/checkLocalArticleTitle.do") public ModelAndView checkLocalArticleTitle(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException { Map model = new HashMap(); String result = "FALSE"; try{ String title = request.getParameter("title"); if(!EJBRequester.articleExists(title)){ result = "TRUE"; } }catch(Exception e){ System.err.println("Exception: " + e.getMessage()); } model.put("result",result); return new ModelAndView("jsonView", model); } However, this does not work and the field "title" is never validated. I think the reason for this is that I am returning an answer in the manner: {result:"TRUE"} when in fact, the answer should be: {"TRUE"} I don't know how to return a single response like this one using a ModelAndView answer. Another thing that is not working is the customized message for the "remote" validation: messages: { title: { required: "A title is required.", remote: "This title already exists." } }, The required message works, but not the remote message. I looked around, but I didn't see many people using Spring and jQuery at the same time. I would appreciate some help here.

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• Return if remote stored procedure fails

  - by njk

  I am in the process of creating a stored procedure. This stored procedure runs local as well as external stored procedures. For simplicity, I'll call the local server [LOCAL] and the remote server [REMOTE]. USE [LOCAL] GO SET ANSI_NULLS ON GO SET QUOTED_IDENTIFIER ON GO ALTER PROCEDURE [dbo].[monthlyRollUp] AS SET NOCOUNT, XACT_ABORT ON BEGIN TRY EXEC [REOMTE].[DB].[table].[sp] --This transaction should only begin if the remote procedure does not fail BEGIN TRAN EXEC [LOCAL].[DB].[table].[sp1] COMMIT BEGIN TRAN EXEC [LOCAL].[DB].[table].[sp2] COMMIT BEGIN TRAN EXEC [LOCAL].[DB].[table].[sp3] COMMIT BEGIN TRAN EXEC [LOCAL].[DB].[table].[sp4] COMMIT END TRY BEGIN CATCH -- Insert error into log table INSERT INTO [dbo].[log_table] (stamp, errorNumber, errorSeverity, errorState, errorProcedure, errorLine, errorMessage) SELECT GETDATE(), ERROR_NUMBER(), ERROR_SEVERITY(), ERROR_STATE(), ERROR_PROCEDURE(), ERROR_LINE(), ERROR_MESSAGE() END CATCH GO When using a transaction on the remote procedure, it throws this error: OLE DB provider ... returned message "The partner transaction manager has disabled its support for remote/network transactions.". I get that I'm unable to run a transaction locally for a remote procedure. How can I ensure that the this procedure will exit and rollback if any part of the procedure fails?

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• Sending microphone input over Remote Desktop 7.0

  - by Taylor Price

  I am using Remote Desktop 7 (the new version that came out with Windows 7) to control a Windows XP Pro machine. I have selected "Record from this computer" in the Remote Audio settings. When I connect to the machine, go to the control panel, open the sound panel, and go to the audio tab, I find that the default sound playback device is "Microsoft RDP Audio Driver". However, there is no default sound recording device. As expected, my IP phone thinks there is no recording device. If I am sitting in front of the computer with a mic plugged in, it works just fine. Has anybody else been able to get this work appropriately? Is there anything that I have to setup on the XP machine to get this working? Thanks in advance. Edit: As John T pointed out below, you have to be connecting to a Windows 7 Enterprise or Ultimate machine for this to work. I've also found out that Multi-monitor support has the same requirement.

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• MySQL remote access not working - Port Close?

  - by dave.zap

  I am not able to get a remote connection established to MySQL. From my pc I am able to telnet to 3306 on the existing server, but when I try the same with the new server it hangs for few minutes then returns # mysql -utest3 -h [server ip] -p Enter password: ERROR 2003 (HY000): Can't connect to MySQL server on '[server ip]' (110) Here is some output from the server. # nmap -sT -O localhost -p 3306 ... PORT STATE SERVICE 3306/tcp closed mysql ... # netstat -anp | grep mysql tcp 0 0 [server ip]:3306 0.0.0.0:* LISTEN 6349/mysqld unix 2 [ ACC ] STREAM LISTENING 12286 6349/mysqld /DATA/mysql/mysql.sock # netstat -anp | grep 3306 tcp 0 0 [server ip]:3306 0.0.0.0:* LISTEN 6349/mysqld unix 3 [ ] STREAM CONNECTED 3306 1411/audispd # lsof -i TCP:3306 COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME mysqld 6349 mysql 10u IPv4 12285 0t0 TCP [domain]:mysql (LISTEN) I am running... OS CentOS release 5.8 (Final) mysql 5.5.28 (Remi) Note: Internal connections to mysql work fine. I have disabled IPtables, the box has no other firewall, it runs Apache on port 80 and ssh no problem. Had followed this tutorial - http://www.cyberciti.biz/tips/how-do-i-enable-remote-access-to-mysql-database-server.html I have bound the IP address in my.cnf user=mysql bind-address = [sever ip] port=3306 I even started over by deleting the mysql folder in my datastore and running mysql_install_db --datadir=/DATA/mysql --force Then recreated all the users as per the manual... http://dev.mysql.com/doc/refman/5.5/en/adding-users.html I have created one test user CREATE USER 'test'@'%' IDENTIFIED BY '[password]'; GRANT ALL PRIVILEGES ON *.* TO 'test'@'%' WITH GRANT OPTION; FLUSH PRIVILEGES; So all I can see is that the port is not really open. Where else might I look? thanks

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• Windows Server 2008 Remote Desktop printing blank pages

  - by Colin Pickard

  I have a Windows Server 2008 (not R2) machine which has problems with redirected printing. Clients connecting via Remote Desktop have their printers redirected and appearing for them to print to, but printing from applications on the server to local printers is giving blank pages, missing pages, or pages with headers/footers but no middle section. The issues are consistant for similar prints, but sometimes other prints and/or applications will work correctly. I have installed PDFCreator locally on the server, and the same print jobs sent by the same application appear correctly in the PDFs. Printing that PDF via the redirected printer prints correctly. I have tried the following: Installing drivers. I’ve installed several drivers different drivers, for both the client and server operating system and architecture, on the client and the server. Reinstalling the printers. I’ve tried reinstalling on remote print servers, the clients, and the host server, and tried different client machines. Granting everyone full permissions on the print spool folder on the server. Editing the registry to forward non-USB ports (http://support.microsoft.com/kb/302361) None of these have made any difference. The clients are using Windows 7 or Windows XP and none of them have any issues with printing locally. Any ideas? Thanks!

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• Multiple Remote Desktop Connection in Windows Server 2003?

  - by Joel Bradley

  My company is transitioning all user PC's to Windows 7 64-Bit in anticipation of the 2014 cutoff for Windows XP support. So far everything has been going great except for one specific piece of software that will not run in Windows 7. The current plan is to give everyone a cheap secondary PC to run this software but I feel that's a little much for software that's not even used all the time, although it is essential. I've suggested we install virtual machines but the company does not want to pay for the XP licences. I have access to a copy of Windows Server 2003 that is no longer being used and I was wondering if it was possible to create a remote desktop server. I know it can be done on a one-to-one basis, but this is a 15 person helpdesk. I'd like to be able to support multiple remote dekstop sessions, each with their own logins and dekstops. Is this possible? Are there any other alternatives to my issue? FYI, I've been told that XP mode is only free for consumers. There are costs when used in a corporate environment.

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• Synchronizing local and remote cache in distributed caching

  - by ltfishie

  With a distributed cache, a subset of the cache is kept locally while the rest is held remotely. In a get operation, if the entry is not available locally, the remote cache will be used and and the entry is added to local cache. In a put operation, both the local cache and remote cache are updated. Other nodes in the cluster also need to be notified to invalidate their local cache as well. What's a simplest way to achieve this if you implemented it yourself, assuming that nodes are not aware of each other. Edit My current implementation goes like this: Each cache entry contains a time stamp. Put operation will update local cache and remote cache Get operation will try local cache then remote cache A background thread on each node will check remote cache periodically for each entry in local cache. If the timestamp on remote is newer overwrite the local. If entry is not found in remote, delete it from local.

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• Remote Desktop event ID 20499. No noticeable issues

  - by Marc05

  I get a warning event with ID 20499 for TerminalServices-RemoteConnectionManager.The error is: Remote Desktop Services has taken too long to load the user configuration from server \server.domain.home for user administrator. Yet, I don't see any issues (I'm guessing because that user is on the machine local). Why am I getting this warning? I'm on Windows Server 2012 R2 connecting from a Windows 8.1.

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• Remote Email Access?

  - by Tyler

  I have remote email access from an iPhone or my Android phone, but I cannot setup a Windows Email Client to check my email using the exact same information I provided in my phones. The email system is an Exchange 2003 and I hate using the cheap Outlook Web App that it has. User: [email protected] Password: 1234 Server: mail.domain.com And that works for they phones. So why can't I get it to work on my email client? Maybe a DNS problem?

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• routing and remote access service which was unable to start

  - by Reed Knackstedt

  Hi.. when I go through the set up in xp pro sp3 to create incoming network connection i get this message, incoming conections depends on routing and remote access serice which was unable to start.. This happens on both of my machines I try it on.. Help Thanks Reed..

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• problem with enabling remote management of hyper-v server 2008 r2

  - by Pai Gaudêncio

  Howdy, I just recently installed hyper-v server 2008 r2 on a dedicated server i have, but i'm having trouble enabling remote management. Running the HVRemote - http://code.msdn.microsoft.com/HVRemote - tool seems to have yielded some positive results, and all tests on the server pass (firewall, permissions, etc), but client-side things are not working. I'm stuck at this step : 5: - Simple query to root\cimv2 WMI namespace FAIL - Simple query failed Cannot perform simple query against root\cimv2 Anyone could help me figure this out? I'm almost giving up and installing XenServer... Thanks

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• Unable to establish remote access to workplace pc windows 7

  - by sam

  I am successfully connected to my workplace via vpn. But when I try to connect to my pc via remote desktop it keep asking for credentials even I am providing the right one. This works fine in windows xp but unable to connect using win 7. Also after establishing a vpn I lost my internet access. Any idea.

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• Total newb having SSH tunnel and remote MySQL access problems

  - by kscott

  I don't often work with linux or need to SSH tunnel into remote MySQL databases, so pardon my ignorance. I'm using Windows 7 and am needing to connect to a remote MySQL instance on a Linux server. For months I had been using the HeidiSQL client application successfully. Today two things happened: the DB moved to a new server and I updated HeidiSQL, now I cannot log in to the MySQL server, when attempting I get this message from Heidi: SQL Error (2003) in statement #0: Can't connect to MySQL server on 'localhost' (10061) If I use Putty, I can connect to the server and get MySQL access through command line, including fetching data from the DB. I assume this means my credentials and address are correct, but do not understand why putting those same details into HeidiSQL's SSH tunnel info won't work. I also downloaded the MySQL Workbench and attempted to set up a connection through that client and got this message: Cannot Connect to Database Server Your connection attempt failed for user 'myusername' from your host to server at localhost:3306: Lost connection to MySQL server at 'reading initial communication packet', system error: 0 Please: 1 Check that mysql is running on server localhost 2 Check that mysql is running on port 3306 (note: 3306 is the default, but this can be changed) 3 Check the myusername has rights to connect to localhost from your address (mysql rights define what clients can connect to the server and from which machines) 4 Make sure you are both providing a password if needed and using the correct password for localhost connecting from the host address you're connecting from From Googling around I see that it could be related to the MySQL bind-address, but I am a third party sub-contractor with no access to the MySQL settings of this box and the system admin is assuring me that I'm an idiot and need to figure it out on my end. This is completely possible but I don't know what else to try. Edit 1 - The client settings I am using In Heidi and MySQL Workbench I am using the following: SSH host + port: theHostnameOfTheRemoteServer.com:22 {this is the same host I can Putty to} SSH Username: mySSHusername {the same user name I use for my Putty connection} SSH Password: mySSHpassword {the same password for the Putty connection} Local port: 3307 {this is on the SSH settings tab and was defaulted to 3307 by Heidi, changing it to 3306 gives me a different error: SQL Error (1045) in statement #0: Access denied for user 'mySQLusername'@'localhost' (using password: YES)"} MySQL host: theHostnameOfTheRemoteServer.com {consensus seems to be I should use 'localhost' here} MySQL User: mySQLusername {which I can connect with once in with Putty} MySQL Password: mySQLpassword {which works once in with Putty} Port: 3306

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• Remote desktop to dedicated server running CentOS 5

  - by Saif Bechan

  I have a dedicated server running CentOS. I was wondering if it is possible to remote desktop to this server. If this is possible can someone explain to me how this works. I have downloaded a VMware image of CentSO, and i can run it with the VMware player, but I don't know what to do next. If this is possible can someone guide me in the right direction.

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• SMTP Remote Queue on Exchange 2003

  - by Adam

  We are currently using Windows Server 2003 R2 with Exchange 2003 and SolarWinds Exchange Monitor to monitor. A couple of weeks ago the SMTP remote queue began to build up and it got to about 150 messages in the queue when it began to go down. For the last couple of days the queue has been building up and it has now reached 450 messages. Is there anyway that i can clear this and is it anything that I need to worry about? Thanks guys!

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• Debian 6 Server Enabling Remote Desktop [closed]

  - by Sampath

  I am currently running a web server on Debian 6 without a GUI. I connect to the server through SSH using putty from my Windows desktop. When managing Windows systems we use RDP to connect remotely, so how would I do the same for my Debian server? Note: I am not an linux power user. My Debian 6 server is a web server serving ruby on rails+mysql, so I would prefer a light weight remote desktop solution.

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