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• OPN Specialized Latest News (15th November)

  - by swalker

  HELPING YOU TO SPECIALIZE WebCenter Implementation Specialist Exam Preparation Webcasts: WebCenter Content And WebCenter Portal Oracle Partner Network would like to invite you to Refresh Courses for WebCenter Content and WebCenter Portal, to help partners to prepare for the WebCenter Implementation Specialist EXAMS. This is a 3 hours intensive refresher partner-only training session, providing attendees with an overview of WebCenter Content and WebCenter Portal functions and related topics. After the refresher part you will be able to take the relevant Implementation Specialist EXAM depending on your personal focus. NOTE: This is only suitable for experienced WebCenter Content or WebCenter Portal practitioners Who should attend? Partner Consultants who want to become an Oracle WebCenter Content or a WebCenter Portal Certified Implementation Specialist or both, that will help them to differentiate themselves in front of customers and support their Companies to become Specialized. Webcast Details: Click here to read more... Specialized Partners Only! New Service to Promote Your Events The Partner Event Publisher has just been made available to all specialized partners in EMEA.  Partners now have the opportunity to publish their events to the Oracle.com/events site and spread the word on their upcoming live in-person and/or live webcast events. Click here to read more information and watch a short video demo. VADs Get Specialized Effective November 1, 2011 , VADs, with a valid Value Added Distributor Agreement will no longer be required to meet customer reference requirements outlined in the business criteria section in order to become specialized. VADs must continue meet all other business and competency criteria set forth in the applicable Knowledge Zone prior to specialization approval. New Certification Pillar Axiom 600 Storage System Your opportunity to take the Pillar Axiom 600 Storage System Essentials (1Z0-581) Exam is vailable now in beta. Pass the exam so you can become a Pillar Axiom 600 Storage Systems Implementation Specialist! Free vouchers are available for Oracle Partners! If you would like to receive a free Beta exam voucher, please send your request to [email protected] and include your name, business email address, company, and the Exam name Pillar Axiom 600 Storage System Essentials Beta exam. New Certification Available: Oracle Utilities Customer Care and Billing Oracle Utilities Customer Care and Billing 2 Essentials (1Z0-562) is a solution designed to help you meet market windows and regulatory deadlines while enjoying a low total cost of ownership and a high return on investment. Take the exam now to become an  Oracle Utilities Customer Care and Billing 2 Essentials Implementation Specialists. MEASURING YOUR SUCCESS We had 1674 Specialized Partners covering 5364 Specializations. Please note that due to OPN contract renewals at any given point in time there are valid Specialized Partners and Specializations which are temporarily not captured in the total statistics. An incremental 1961 individuals were accredited as Implementation Specialists giving an EMEA cumulative total of 9598 Implementation Specialists 26 ISVs obtained one or more Ready's, for a total of 53 Ready's Don't forget! You can submit your own press releases to Oracle! Every time you achieve specialization we'd like to support you getting the message out! Press guidelines and a submission link can be found on the OPN Portal here.

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• Oracle Social Network -The Social Glue for Enterprise Applications

  - by kellsey.ruppel

  by Peter Reiser  - Social Business Evangelist, Oracle WebCenter  Tom Petrocelli of Enterprise Strategy Group published a report recently, “Oracle Social Network: The Social Glue for Enterprise Applications”, on Oracle Social Network (OSN) and how traditional social products create social silos whereas OSN is the “social glue” for enterprise applications.  This report supports the point of Oracle’s Social Business Strategy to seamless integrate social capabilities into the main business processes. Quote from report: “Oracle has adopted the correct approach to creating a social layer and socially enabled applications. Oracle Social Network is not simply another enterprise social network product; it is a complete social layer for the enterprise application stack. This approach will serve Oracle users well in the future.” OSN allow to capture the related Conversations of a business process right where it’s happens – within the respective Business application.  Fusion CRM is an excellent example for this approach. Quote from report: “Oracle’s new software, Oracle Social Network, is an example of a solution to the silo problem. While Oracle fields a typical enterprise social network application with microblogging, file sharing, shared documents or wikis, and activity streams, the front-end application is only a small part of what Oracle Social Network does. Instead, Oracle Social Network is a platform that provides social features as a service to other enterprise applications. In effect, Oracle Social Network socially enables all of Oracle’s enterprise applications—all enterprise applications really—with not only the same features, but also the same conversations. As a result, the social conversations act as a conduit for inter-application communication and collaboration.” Source: ESG Research Report, Oracle Social Network: The Social Glue for Enterprise Applications, August 2012. You can download the report here.

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• Attention NYC Area Marketers: Don't Miss This Executive Breakfast on Brand Building in the Digital Era

  - by Christie Flanagan

  Presenting and Managing Digital Content – A New Approach Reach Your Audiences Where They Are with Multi-Channel Marketing Attention marketers in the greater New York City area! Oracle Platinum Partner, Bluenog, invites you to an executive breakfast seminar on brand building in the digital era. In an age where consumers are spending increasing amounts of their time online, interacting, communicating and being influenced by other brands, you too must go online with a coordinated plan. And, given the hundreds, if not thousands, of places that might be relevant, having the right content and the right tools are critical. This two-part presentation will focus on the growing need for content and connection in building and maintaining your brand, as well as the role of technology in helping you maintain brand consistency, reach and interaction while simplifying delivery to web, tablet, mobile, and social audiences. Location Oracle Offices 520 Madison Ave, 30th Floor New York, NY  10022 Day/Time Thursday, May 3, 2012 9:30 AM to 11:30 AM About the Speakers Agenda: Michelle Pujadas, is an award-winning marketer and communicator, who has worked with more than 125 companies to help them package, launch and expand their brand presence, online and off. Michelle is the Founder and co-CEO of Zer0 to 5ive, a strategic marketing and communications firm that focuses on B2B and B2C technology companies, with offices in NY, Philadelphia and Chicago. Peter Conrad, the E 2.0 Practice Director for Bluenog, focuses on translating exciting visions for user experiences into well executed technical implementations leveraging advanced WebCenter technology from Oracle. Bluenog provides the systems and professional services today's forward-looking marketing organizations need to convert content, business capabilities, and communications into productive interactions with customers and prospects. 09:30am Arrival, Registration & Breakfast 10:00am Brand Building through Content and Connection, presented by Michelle Pujadas, Founder and co-CEO of Zer0 to 5ive 10:30am Leveraging Technology for Brand Reach, Consistency and Interaction, presented by Peter Conrad, E2.0 Practice Director at Bluenog 11:15am Q&A 11:30am Adjourn

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• Userful Resources on ADF/JSF/JDEVELOPER

  - by vijaykumar.yenne

  In most of my interactions with the partner developer community who are working on either Webcenter Projects or ADF related Projects, there are constant questions that come up on the documentation or samples or step by step instructions for novices. Though most of the resources are available online on the OTN site, there seems to be a difficulty in getting hold of the right resource for their job to be done, which i am yet to solve. However here is a list of resources that you should have been to if you in the oracle world and building rich internet based applications using JSF/ADF. 1. If you have just started with JDeveloper and wanted to the different nuances of ADF developement and want to deepen your knowledge you should definitely go through these tutorials: http://www.oracle.com/technology/products/jdev/11/cuecards111/index.html 2. Everything about JDEV - includes the IDE download, demos, sample code, best practices etc. http://www.oracle.com/technology/products/jdev/index.html 3. All About ADF: http://www.oracle.com/technology/products/adf/index.html 4. Know more about ADF Faces : http://www.oracle.com/technology/products/adf/index.html 5. If you want to deepen your knowledge here is the aggregate list of all the blogs by our internal development teams and experts from around the globe. This is really an interesting feed especially when you want to do a deep dive on various aspects and want to be an expert in the oracle UI world. http://www.connotea.org/user/jdeveloper Last but not the least, you should always leverage the entire community whenever you run into any issues : http://forums.oracle.com

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• Defense Manpower Data Center Wins Award for Excellence in the Workforce

  - by Peggy Chen

  The Defense Manpower Data Center milConnect website recently won the 2012 Excellence.gov Award for Excellence in the Workforce. Defense Manpower Data Center milConnect is a centralized, online resource that provides military service members (active and retired) and their families (over 42 million in total) quick access to their profile, health care enrollments, benefits, and other military-related topics. An easy to use, safe and secure website, milConnect also provides service members with convenient access their personnel and service-related information. The self-service website allow users to quickly and easily find and, where applicable, update their information in the Defense Eligibility Reporting System (DEERS) and milConnect transmits information to and from one reliable source safely and securely.  The Defense Manpower Data Center (DMDC) maintains the largest, most comprehensive central repository of personnel, manpower, casualty, pay, entitlement, personnel security, person identity and attributes, survey, testing, training, and financial data in the Department of Defense (DoD).  This is one of the largest systems of record in the world. milConnect had the challenge of modernizing the user experience for over 42 million users. With records in over 22 applications and 25 interfaces in hundreds of existing systems, milConnect needed to reduce the complexity of multiple authentication sources as well as consolidating access to existing systems with sensitive information. It accomplished this using a service-orientated architecture, enterprise security and access and identity management for self-service access on a massive scale. By providing 24x7x365 secure access and handling over 5 million transactions daily, not only has milConnect, built on Oracle WebCenter, streamlined and improved the customer experience for military personnel and families. it has also done so while cutting costs, allowing self-service access, and promoting electronic government. Congrats to Defense Manpower Data Center and milConnect! 

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• The Customer Experience Revolution is Now

  - by Christie Flanagan

  To conclude this week’s focus on customer experience, I’ll end by recapping how my week began in New York City at The Experience Revolution. We all know that customers increasingly call the shots, and that winning or losing depends on how well we manage to meet their expectations. Today’s customers have a multitude of choices and are quick to jump ship following a poor experience. As a result, delivering an experience that is relevant, interactive, engaging, and consistent across channels and fostering rewarding relationships are increasingly important to business success.  It is only through exceptional customer experiences that companies can expect to acquire new customers and maintain their loyalty.  Over 400 of us gathered at Gotham Hall on Monday night to hear Oracle President Mark Hurd introduce Oracle Customer Experience, a cross-stack suite of customer experience products that include Oracle RightNow CX Cloud Service, Oracle Endeca, Oracle ATG Web Commerce, Oracle WebCenter,Oracle Siebel CRM, Oracle Fusion CRM, Oracle Social Network, and Oracle Knowledge Management. I'd encourage you check out this video to hear Mark explain why having a good product isn't good enough in the wake of the customer experience revolution. The Experience Revolution event itself was designed to deliver the kind of rich experience that sticks with you, using an interactive gallery of customer experience to deliver an individualized experience to each attendee through a combination of touch screens and near field communication technology.  Over the coming weeks we’ll share some of these customer experience vignettes with you. In the interim, you can learn more about Oracle Customer Experience solutions here.

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• Product Support Webcast for Existing Customers:Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content

  - by John Klinke

  My Oracle Support (MOS) is the one-stop support solution for WebCenter customers with Oracle Premier Support. Join us for this 1-hour Advisor Webcast "Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content" on July 11, 2013 at 11:00am Eastern (16:00 UK / 17:00 CET / 8:00am Pacific / 9:00am Mountain) Topics will include:- My Oracle Support Search, Advanced Search, and PowerViews- Information Centers- Latest Patches and Bundle Patches- My Oracle Support Community- Remote Diagnostic Administration (RDA) Make sure to register and mark this date on your calendar. Register here: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=594341268&t=aOnce your registration request is approved, you will receive a confirmation email with instructions for joining the webcast on July 11. Past Advisor Webcasts have been recorded and can be viewed by going to the 'archived' tabs on this knowledge base announcement:https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1456204.1 (active support contract required)

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• Single CAS web application in a cluster

  - by Dolf Dijkstra

  Recently a customer wanted to set up a cluster of CAS nodes to be used together with WebCenter Sites. In the process of setting this up they realized that they needed to create a web application per managed server. They did not want to have this management burden but would like to have one web application deployed to multiple nodes. The reason that there is a need for a unique application per node is that the web-application contains information that needs to be unique per node, the postfix for the ticket id.  My customer would like to externalize the node specific configuration to either a specific classpath per managed server or to system properties set at startup.It turns out that the postfix for ticket ids is managed through a property host.name and that this property can be externalized.The host.name property is used in: /webapps/cas/WEB-INF/spring-configuration/uniqueIdGenerators.xmlIt is set in /webapps/cas/WEB-INF/spring-configuration/propertyFileConfigurer.xmlin a PropertyPlaceholderConfigurer.The documentation for PropertyPlaceholderConfigurer:http://static.springsource.org/spring/docs/2.0.x/api/org/springframework/beans/factory/config/PropertyPlaceholderConfigurer.htmlThis indicates that the properties defined through the PropertyPlaceHolderConfigurer can be externalized.To enable this externalization you would need to change host.properties so it is generic for all the managed servers and thus can be reused for all the managed servers: host.name=${cluster.node.id}Next step is to change the startup scripts for the managed servers and add a system property for -Dcluster.node.id=<something unique and stable>.Viola, the postfix is externalized and the web application can be shared amongst the cluster nodes.

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• How to enable a Web portal-based enterprise platform on different domains and hosts without customization [on hold]

  - by S.Jalali

  At Coscend, a cloud and communications software product company, we have built a Web portal-based collaboration platform that we like to host on five different Windows- and Linux-based servers in different hosting environments that run Web servers. Each of these Windows and Linux servers has a different host name and domain name (and IP address). Our team would appreciate your guidance on: (1) Is there a way to implement this Web portal-based platform on these Linux and Windows servers without customizing the host name, domain name and IP address for each individual instance? (2) Is there a way to create some variables using JavaScript for host name and domain name and call them from the different implementations? If a reference to the host/domain names occurs on hundreds of our pages, the variables or objects would replace that. (3) This is part of making these JavaScript modules portable and re-usable for different environments and instances. The portal is written in JavaScript that is embedded in HTML5 and padded with CSS3. Other technologies include Flash, Flex, PostgreSQL and MySQL.

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• How to Add, Edit and Display one to many relationship entities in ASP.Net MVC 2?

  - by Picflight

  I am looking for best practices conforming to the MVC design pattern. My Entities have the following relationship. tblPortal PortalId PrortalName tblPortalAlias AliasId PortalId HttpAlias Each Portal can have many PortalAlias. I want to Add a New Portal and then Add the associated PortalAlias. I am confused on how I should structure the Views and how I should present the Views to the user. I am looking for some sample code on how to accomplish this. My thoughts are first present the Portal View, let the user add the Portal. Then click the Edit link on the Portal List View and on the Portal Edit View let them Add the PortalAlias. If so, what should the Edit View look like? So far I have: Edit <%@ Page Title="" Language="C#" MasterPageFile="~/Views/Shared/Site.Master" Inherits="System.Web.Mvc.ViewPage<MyProject.Mvc.Models.PortalFormViewModel>" %> <asp:Content ID="Content1" ContentPlaceHolderID="TitleContent" runat="server"> Edit </asp:Content> <asp:Content ID="Content2" ContentPlaceHolderID="MainContent" runat="server"> <h2>Edit</h2> <% Html.RenderPartial("PortalForm", Model); %> <div> <%= Html.ActionLink("Back to List", "Index") %> </div> </asp:Content> PortalForm <%@ Control Language="C#" Inherits="System.Web.Mvc.ViewUserControl<MyProject.Mvc.Models.PortalFormViewModel>" %> <%= Html.ValidationSummary("Please correct the errors and try again.") %> <% using (Html.BeginForm()) {%> <%= Html.ValidationSummary(true) %> <fieldset> <legend>Fields</legend> <div class="editor-label"> <%= Html.LabelFor(model => model.Portal.PortalId) %> </div> <div class="editor-field"> <%= Html.TextBoxFor(model => model.Portal.PortalId) %> <%= Html.ValidationMessageFor(model => model.Portal.PortalId) %> </div> <div class="editor-label"> <%= Html.LabelFor(model => model.Portal.PortalName) %> </div> <div class="editor-field"> <%= Html.TextBoxFor(model => model.Portal.PortalName) %> <%= Html.ValidationMessageFor(model => model.Portal.PortalName) %> </div> <p> <input type="submit" value="Save" /> </p> </fieldset> <% } %> Alias<br /><%-- This display is for debug --%> <% foreach (var item in Model.PortalAlias) { %> <%= item.HTTPAlias %><br /> <% } %> PortalFormViewModel public class PortalFormViewModel { public Portal Portal { get; private set; } public IEnumerable<PortalAlias> PortalAlias { get; private set; } public PortalFormViewModel() { Portal = new Portal(); } public PortalFormViewModel(Portal portal) { Portal = portal; PortalAlias = portal.PortalAlias; } }

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• ASPX has image from portal.mxlogic.com

  - by codie

  I have a aspx page I'm trying to (remotely) debug. It should add an image and set the src. The value seems correct if i msgbox the value that should be used for the "ImageUrl" But viewing the page there is no image and the src is: http://portal.mxlogic.com/images/transparent.gif This is a mcaffee page so is this some security thing...that is just a wild\crazy guess. Maybe i'm missing something very obvious...I did not write the code and I'm not really a aspx developer. Any ideas?? llf as requested some code... TableCell tc = new TableCell(); {code to create imgurl ... very specific to this situation} MessageBox(imgurl); //The imgurl value here is correct if (imgurl != null) { image.ImageUrl = imgurl; } else { MessageBox("image url is null"); } tc.Controls.Add(image); tr.Cells.Add(tc); Table1.Rows.Add(tr)

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• Wordpress Video Portal

  - by choise

  Hi out there, my challenge is to built a video portal, based on wordpress (blog already started). so in the backend there must be a option to add, tag, descripe videos and in frontend the videos must have a comment function, must be searchable and so on. wordpress gives already a large amout of functionallity and i want to use this, comments for example, but also categorisation and tagging. what is the best practise to built such a "plugin" ? where to start? what to use? custom tables and built everything by myself or can i use the blog functionallity to advantage? hopefully everything is clear, comment if not ;)

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• SAML Authentication Portal

  - by Alvin Jones

  I'd like to develop a portal similar to what a company like OneLogin (http://www.onelogin.com/) has: The user would login with their login credentials then have links to the web resources that their account is associated with. When they see their resources all they need to do is click on them and they'll be automatically login in (SAML authentication). Are there any open source projects out there that have started on this effort? It would be great if there was something that we could use as a base to build on top of with a friendly license (e.g. MIT). Thanks

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• Creating a custom Publishing Portal Web site in SharePoint 2010

  - by Jourdan

  Custom Web sites built on SharePoint are cropping up everywhere (just visit topsharepoint.com to see). With that said, my question pertains to creating a fully customized, branded site using SharePoint as the CMS as depicted by many of the topsharepoint.com sites. I understand the concept of creating the custom master master page(s) (SharePoint 2010 even includes a minimal.master to start). The problems I have are: What site template does one use? In 2007 the recommended front-facing Web site site collection template was the Publishing Portal. Is this still the case? What navigation do you use? Do you leverage the OOB navigation? If so, how do you style it extensively? How do you keep the on-page editing capabilities within the new site template? Are there any online tutorials are walk-throughs that address all of these issues? I have been searching, but it's really sparse out there.

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• TFS and team project portal question

  - by DotnetDude

  The team explorer for my project looks like this: mytfsserver\mycollection -- Project 1 solution -- Project 2 solution -- Project 3 solution When I right click on one of the solutions and do a "Show Project Portal", I see the following hierarchy: mycollection - WSS site Project 1 site with dashboard (appears to be a MOSS site) Project 2 site with dashboard (appears to be a MOSS site) Project 3 site with dashboard (appears to be a MOSS site) Are the dashboard sites MOSS sites? If I want to create a wiki, do I have to create a subsite with the wiki template under each of the Project sites? Can someone point me to a document/video that talks about the sites that area created by TFS by default?

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• php web based portal authentication through IP.

  - by user434885

  i have a web portal running which involves basic data entry. The issue being that this is highly sensitive data. And the credibility of the data entry personel is very low. Therefore i have implemented recording of IP when an entry is made. The Problem i am facing is if this if this person starts forwarding his IP from a proxy server then i am unable to track authenticity of the data. How do i detect if the IP forwarding is happening/ get the real ip address of the person.

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• Engagement: Don’t Forget Your Employees!

  - by Kellsey Ruppel

  By Mark Brown, Sr. Director, Oracle WebCenter  This week we want to focus on Employee Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” – and rightly so, it is those customers, whether they be traditional paying customers, citizens, students, club members, or whomever it is that are “paying the bills”.  A more engaged customer is more likely to make it easier to pay those bills by buying more, giving good reviews, or spreading the word of how wonderful their experience was. But what about those who are providing those services, those who design and make those goods; why is it that all too often they are left out of conversations concerning engagement? In fact, it is critical that we consider our employees as customers since they are using internal systems that run your organization the same way customers use external systems. Studies have shown that an organization in which the employees feel “engaged” or better able to make decisions, do their jobs, and are connected to their peers have better return to their stakeholders. (shareholders).  On the surface this seems obvious, happy employees are more productive employees. But it leads to the question – how many of our existing policies, systems and processes are actually reducing that level of engagement? Let’s look at a couple examples. If posting new information that may be of great value to everyone in the larger organization is hard to do because we use an antiquated system, then we’re making it hard to share and increasing the potential for duplicate work. If it is not trivially obvious how to create and publish this post, then chances are very high that I’ll put it on the bottom of my queue. And finally, when critical information is spread across various systems, intranet sites, workgroups and peoples inboxes, then it is very hard to learn and grow from that information.  These may sound trivial, but how often do we push things off not because it is intellectually challenging, we may have the answer at our fingertips, but because it is hard to make that information readily available.  If an engaged employee is a productive employee, then what can we do to increase their level of engagement? We can start by looking for opportunities to provide self-documenting self-service solutions. Our newer employees grew up using simplified web interfaces everyday and they loathe calling a help-desk unless it is the last resort. Sadly, many of our enterprise applications have not kept pace and we all still have processes that are based on sending an email -- like discount approvals, vacation requests, or even offer-letter approvals.   My suggestion is to pick one highly visible, high-impact process where employees are either reticent to execute on the process or openly complain about how cumbersome it is and look at the mechanism for that process. If there are better ways, streamlined steps, better UIs that could be done, then you have a candidate to reconfigure that process and make it more engaging. Looking to better engage your employees? Start here!

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• How valuable are you to your organization?

  - by Lance Shaw

  I don't know about you but I find it easy to get bogged down with the daily list of tasks and deliverables.  We all have lots to do and it all seems to be due tomorrow.  If you are reading this blog, than your to-do list is almost certainly filled with tasks related to the management, processing and publishing of information.  As we get mired in the daily routine of making sure that the content management needs of the organizations are met, we can easily lose sight of the value that we bring.  After all, if information and content is the lifeblood of our organizations, then surely maintaining the healthy flow of that information has real value.  But how can you measure that value and bring it forward on your résumé or your list of achievements in time for your next performance review? The AIIM organization has spent a lot of time recently researching the value of certification for "information professionals".  When it comes to enterprise content management (ECM) there are many areas of specialization including records management, content archivist, digital asset manager, content librarian and more.  Specialization can clearly drive up your value but it can also lock you into a narrow niche area of focus.  AIIM has found that what companies also need is someone that can apply their knowledge of how information is managed within the operational scope of the business in order to drive real, measurable strategic value.  When you can showcase the value of a broader, business-wide mindset to your management, you have more opportunity to make professional progress and drive real growth where it counts, your paycheck.   We here on the Oracle WebCenter team partnered with AIIM on the research they performed around the value of an information professional certification program. In a webinar this week, Doug Miles of AIIM and I will be talking about the results of that recent survey and what it is going to mean in the future to be recognized as a "Certified Information Professional" (CIP).  Oracle sponsored this research to help individuals and companies understand the value of enterprise content management and what it means across the entire organization. I hope you will join us. If any of us were stopped in the street and were asked about it, I bet most of us would think of ourselves as an "Information Professional".  Now we have a way to actually prove it!  There's only one downside that I can see...  you will have to get your business cards updated to include the "CIP" acronym after your name.  I think you will agree that is a price worth paying!

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• Enterprise 2.0 Conference recap

  - by kellsey.ruppel

  We had a great week in Boston attending the Enterprise 2.0 Conference. We learned a lot from industry thought leaders and had a chance to speak with a lot of different folks about social and collaboration technologies and trends.  Of all the conferences we attend, this one definitely has a different “feel”. It seems like the attendees are younger, they dress hipper, and there is much more livelihood all around. A few of the sessions addressed this, as the "millenials" or Generation Y, have been using Web 2.0 tools, such as Facebook and Twitter for many years now, and as they are entering the workforce they are expecting similar tools to be a part of how they accomplish their job tasks. It's important to note that it's not just Millenials that are expecting these technologies, as workers young and old alike benefit from social and collaboration tools. I’ve highlighted some of the takeaways I had, as well as a reaction from John Brunswick, who helped us in staffing the booth. Giving your employees choices is empowering, but if there is no course of action or plan, it’s useless. There is no such thing as collaboration without a goal. In a few years, social will become a feature in the “platform”, a component of collaboration. Social will become part of the norm – just like email is expected when you start a job at a company, Social will be too. 1 in 3 of your employees are using tools your company doesn't sanction (how scary is this?!) 25,000 pieces of content are created every second. Context is king. Social tools help us navigate and manage the complexities we face with information overload. We need to design products for the way people work. Consumerization of the enterprise - bringing social tools like Facebook to the organization. From John Brunswick: "The conference had solid attendance, standing as a testament to organizations making a concerted effort to understand what social tools exist to support their businesses.  Many vendors were narrowly focused and people we pleasantly surprised at the breadth of capability provided by Oracle WebCenter.  People seemed to feel that it just made sense that social technology provides the most benefit when presented in the context of key business data." Did you attend the conference? What were some of your key takeaways?

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• Oracle Customer Experience Summit @ OpenWorld

  - by Christie Flanagan

  This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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• Web Experience Management: Segmentation & Targeting - Chalk Talk with John

  - by Michael Snow

  Today's post comes from our WebCenter friend, John Brunswick.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Having trouble getting your arms around the differences between Web Content Management (WCM) and Web Experience Management (WEM)?  Told through story, the video below outlines the differences in an easy to understand manner. By following the journey of Mr. and Mrs. Smith on their adventure to find the best amusement park in two neighboring towns, we can clearly see what an impact context and relevancy play in our decision making within online channels.  Just as when we search to connect with the best products and services for our needs, the Smiths have their grandchildren coming to visit next week and finding the best park is essential to guarantee a great family vacation.  One town effectively Segments and Targets visitors to enhance their experience, reducing the effort needed to learn about their park. Have a look below to join the Smiths in their search.    Learn MORE about how you might measure up: Deliver Engaging Digital Experiences Drive Digital Marketing SuccessAccess Free Assessment Tool

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• The Numbers of Customer Experience

  - by Christie Flanagan

  This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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• A strong component keeps everything together

  - by Justin Paul-Oracle

  Most of the times you implement a WebCenter Content based system, you require some sort of customization. Sometimes these customizations need a Java class or two, or libraries (for example, the JavaMail API), or Database Objects (like new tables, views, indexes, etc). I have seen that libraries and Database Objects are usually put in place using manual steps. This means that the library jar files are copied to one of the common classes directory (set in the Content CLASSPATH variable) and/or the database scripts are executed manually. I have also seen people place the custom Java classes in the common classes directory. While this may seem like an easy solution, think about a scenario where you need to disable or uninstall the component or if you have to upgrade or migrate the system. You have to keep these manual steps documented and execute them every time you encounter the above scenarios. It is very common that some of these manual steps are missed when you have multiple teams and people working on the system. Here are a few points to ponder upon: Place all your custom Java classes within your component. Create a new directory, say ${COMPONENT_DIR}/classes, and place your code there. You can choose to bundle all your classes into a jar or you can place the entire class directory structure. Add a path entry to the Build Settings so that it is bundled with the component when you build it. You also need to update the Custom Class Path and the Custom Class Path Load Order under the Advanced Build Settings. This will ensure that the system CLASSPATH is updated to add this new directory. Create a new component for any new library that you want to add. Add the appropriate path entries to the Build Settings so that it is bundled with the component when you build it. You also need to update the Custom Class Path, Custom Class Path Load Order and/or the Custom Library Path under the Advanced Build Settings. Enter a comma separated list of features that this component will provide. When you create other components that will use the features exposed by this component, make sure that you specify a dependency to this library component by specifying the comma separated list of features in the Advanced Build Settings. The component wizard allows you to create custom install/uninstall Java code. The wizard will create a install filter class when you check the “Has Install” checkbox on the “Install/Uninstall Settings” tab. Consider using this filter class to create database objects when you install the component and drop the objects when you uninstall the component. If you do a lot of custom component development, consider creating a install/uninstall Java class, which can execute queries defined within the component. To sum up, whenever you write a new custom component, make sure that you bundle everything within the component.

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• Becoming the well-integrated content company (and combating AIUTLVFS)

  - by Lance Shaw

  Every single day, each of us create more and more content. Sometimes it is brand new material and many times it is iterations of existing content, but no one would argue that information and content growth is growing at an almost exponential rate. With all this content being created and stored, a number of problems naturally arise. One of the most common issues that users run into is "Am I Using The Latest Version of this File Syndrome", or AIUTLVFS. This insidious syndrome is all too common and results in ineffective, poor or downright wrong business decisions being made.  When content or files are unavailable or incorrect within the scope of key business processes, the chance for erroneous and costly business decisions is magnified even further. For many companies, the ideal scenario is to be able to connect multiple business systems, both old and new, into one common content repository.  Not only does this reduce content duplication, it also helps guarantee that everyone in various departments is working off the proverbial "same page".  Sounds simple - but for many organizations, the proliferation of file shares, SharePoint sites, and other storage silos of content keep the dream of a more efficient business a distant one. We've created some online assets to help you in your evaluation and eventual improvement of your current content management and delivery systems. Take a few minutes to check out our Online Assessment Tool.  It's quick, easy and just might provide you with insights into how you can improve your current content ecosystem. While you are there, check out our new Infographic that outlines common issues faced by companies today. Feel free to save our informative Infographic PDF and share it with business colleagues and your management to help them understand the business costs and impact of inaction. Together we can stop AIUTLVFS in its tracks and run our businesses more effectively than ever. Additionally, we hope you will take a few minutes to visit our new and informative webpages dedicated to the value of a well connected, fully integrated content management system. It's a great place to learn more about how integrating WebCenter Content into your infrastructure can lower your operational costs while boosting process and worker efficiency.

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• How to develop Online Shopping Portal Application using PHP ?

  - by Sarang

  I do not know PHP & I have to develop a Shopping Portal with following Definition : Scenario: Online Shopping Portal XYZ.com wants to create an online shopping portal for managing its registered customers and their shopping. The customers need to register themselves first before they do shopping using the shopping portal. However, everyone, whether registered or not, can view the various products along with the prices listed in the portal. The registered customers, after logging in, are allowed to place order for one or more products from the products listed in the portal. Once the order is placed, the customer gets a reference order number and the order status should be “order in process”. The customers can track their order using the given reference number. The management of XYZ.com should be able to modify the order status of a particular reference order number to “shipped” once the products are shipped to the shipping address entered by the customer at the time of placing the order. The Functionalities required are : Create the interface for the XYZ.com shopping portal using HTML/XHTML and CSS. Implement the client side validations using JavaScript. Create the tables using MySQL. Implement the functionality using the server side scripting language, PHP. Integrate all the above tasks and make the XYZ.com shopping portal functional. How do I develop this application with following proper steps of development ?

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