In my place, we use two issue tracking tools, one for production bugs, and another for issues on projects in development. These tools are good for managers. However, at an individual level, other work can also arrive through desk visits, email, or the phone, and those allocating the work aren't always interested in issue tracking systems.
I've recently rolled off an 18-month project where I got into a cycle of overtime, and I found that I didn't always have good visibility of all work assigned to me. As a result, I was always very busy, and felt constantly laden down with work, but didn't have the clear data to show my manager (or, ironically, the time to stop and gather the information!).
A handwritten list, updated at the end of each day, is a good start, but can anyone recommend better tools to help me get a clear view of my own workload? Ideally, I'm thinking of software tools for developers, which could incorporate estimates, but all suggestions welcome.
Thanks, Paddy
